Our client is searching for a dynamic and driven Sales Account Strategist to lead the charge in redefining how businesses utilise their spaces. Join a market-leading, global provider of Building Management and Energy Services with an exceptional reputation for providing high-value innovative solutions. With head operations in Australia and boasting 300+ employees across the globe, we are in an enviable position to further develop and build upon and continue to resource our teams. Currently, we are focusing our attention on our Malaysian operations and boosting sales and success in the region. Join an innovative team and bring your passion for sales and technology to the building services sector!

The Opportunity:

Are you ready to leverage your technical expertise and build strong client relationships in Kuala Lumpur? As a Sales Account Strategist, you’ll have the opportunity to develop innovative Building Management and Energy Management solutions for both existing and new clients across private and public sectors. Reporting directly to the Director of Sales, you will play a key role in driving new business while enhancing efficiency and effectiveness for current clients. You will also be responsible for developing and executing market-specific business development plans to exceed sales targets and achieve growth.

Are You a Perfect Fit?

We’re seeking a technical salesperson who thrives in a collaborative environment, with a blend of:

• Technical Expertise: A mechanical, electrical, automation or BMS background is a plus.
• Sales Skills: Proven experience in technical sales or business development, with a passion for success and delivering exceptional customer service.
• Strong Communicator: Excellent communication skills, with the ability to build trust and foster relationships across various levels, including building managers, consultants, and facilities management.
• Customer-focused: A commitment to providing outstanding service and building long-term, trust-based relationships.

What’s On Offer:

• Stable full-time permanent work.
• The training and support provided to be able to take full ownership of your new role and ongoing projects.
• Career progression and opportunity
• Lucrative bonus structure
• Company uniform provided

Ready to Make a Difference?

Join our team and become a Building Efficiency Hero! We offer a dynamic, rewarding career path for the right candidate. Successful candidates will be remunerated with a competitive base salary, including car and work-related travel expenses reimbursement.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Company trips
• Medical insurance
• Personal leave

Job Qualification

• At least 3 year(s) of working experience in Electrical Engineering field is required for this position.
• Able to work independently, possess strong sense of responsibility and integrity.
• Required language(s): English, Malay
• Full-Time positions available.
• Fresh graduates are encouraged to apply.
• Applicants should be Malaysian citizens or hold relevant residence status.

Job Description

• Supervise, monitor and control daily work at project site.
• To ensure that all works carried out are in accordance to the drawings, specifications, construction plans and comply to all required compliance.
• Carry out site inspection and provide reports such as taking progress site pictures, daily and monthly report.
• Assist in resolving all technical and site issues.
• To develop a comprehensive project plan, track the progress of the plan, and effectively communicate the plan with employees and clients.
• To be aware of the status and progress of the project at all times.
• To be able to manage any alterations made to the project scope and adjust the overall plan to accommodate for these changes.
• To ensure that all of the work is done on time and within the projected budget.
• Must continuously keep track of spending and forecast changes to the budget.
• To carry out any other works that may be delegated or assigned to you from time to time by the Management of the Company

Perks & Benefits

• Commission and bonus
• Central location
• Medical insurance
• Paid training and development

Main Purpose of Job

1. To develop operation/training planning, providing strategy planning for improvement, product good customer service and possess stability of manpower management.
2. To provide guidance to the staffs in achieving customer satisfaction and provide professional customer support.
3. To develop and arrange a systematic training program on annual basis, with a comprehensive learning material i.e. training modules, e-learning, questionnaire, etc.
4. To assist Head of Department on any operation related matter.
5. To ensure all staffs are adhere to operation procedures, processes, guidelines, and any regulatory requirement.

Principle responsibilities & duties

1. To ensure staffs are adhere with company’s internal policies and guidelines as well as BNM and any regulatory requirements.
2. To manage unit / section activities and supervise day-to-day operations i.e inbound calling performance, customer complaint handling and training progress.
3. To assess staff calling and operation knowledge, provide coaching or training to all staffs under Credit Management Group and recommend staff skill development.
4. To increase customer service standard, ensure resolution of customer complaint and training issue within stipulated timeframe.
5. To evaluate the effectiveness of training conducted and propose the counter measure of training program.
6. To coordinate with HR career fair interview arrangement to fit with CMG needs.
7. To relief other Section Head on operation support related matter to ensure operation running smoothly, if required.
8. To undertake any Management new direction and involve in project or any task list assigned by Management.

Job requirement

1. Diploma or Degree holder or professional qualification in relevant disciplines.
2. Minimum 8 years working experience in customer service, training and collection in general or any related field.
3. Relevant exposures and knowledge of credit management or operations of banking / financial institutions is preferred.
4. Good PC skills and proficient in MS Office applications.
5. Good negotiation, communication and writing skills in both English and Bahasa Malaysia.
6. Possess strong leadership abilities, proactive, analytical, listening, persuasion and problem-solving skills.
7. Excellent planning and execution, time management and ability make decision in critical situation.
8. Knowledge of collection, Malaysia Law, Bank Negara collection related guidelines and banking / financial institutions operation.
9. Detail-oriented with excellent organization and multitasking skills.
10. Knowledgeable in Project Management especially related to digitalization is an added advantage

Perks & Benefits

• Central location
• Casual dress code
• Medical insurance
• Personal leave

Location :  Johor, Kuala Lumpur and Penang Candidates Wanted

Job Requirements

• Candidate must possess at least Diploma/Advanced/Higher/ Graduate Diploma in Engineering (Mechanical) or equivalent.
• At least 1 Year(s) of working experience in the related field is required for this position.
• Willing to learn.
• Requires relevant semiconductor / mechanical / pcb industry experience
• Required language(s) : Chinese, English, Bahasa Malaysia.
• Preferable Chinese Speaking candidates.
• Fresh graduate are welcome to apply.
• Ambitious, Self-Motivated, Team Work and Independent.
• Coordinate and work with colleagues to meet and achieve target.
• Possess own transport and willing to travel.
• Able to start work immediately.
• Can work with minimum supervision.
• Have knowledge in machinery is an added advantage.
• Position available in Johor, Penang, Kuala Lumpur.
• Flexibility and willingness to travel frequently to assigned locations, including Kuala Lumpur, Penang, Singapore, and Indonesia.

Job Responsibility

• Attend to sales enquiry & achieve sales target.
• Manage and build relationships with existing customers.
• Source for new customers.
• Maintain close communication with customers, building positive working relationships to foster customer loyalty.
• Prepare sales report & quotation.
• Gather and record customer feedback, providing product improvement suggestions to the research and development team.
• Contribute to the expansion of our customer base by actively participating in efforts to acquire new clients.
• Collaborate with service team, offering technical support to ensure customer satisfaction with our products.
• Provide quotations to customers and recommend suitable equipment based on their needs.
• Prepare and deliver technical proposals explaining products & services to customers.
• Purchase of spare parts or equipment.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Company trips
• Personal leave

地點：柔佛、吉隆坡和檳城誠徵候選人

職位要求

• 候選人必須至少擁有工程（機械）文憑/高級/高級/研究生文憑或同等學歷。
• 該職位需要至少 1 年相關領域的工作經驗。
• 願意學習。
• 需要相關半導體/機械/PCB產業經驗
• 所需語言：中文、英文、馬來語。
• 優先考慮會講中文的候選人。
• 歡迎應屆畢業生申請。
• 雄心勃勃、自我激勵、團隊合作和獨立。
• 與同事協調和合作，以達到並實現目標。
• 擁有自己的交通工具並願意出差。
• 能夠立即開始工作。
• 可以在最少的監督下工作。
• 擁有機械知識是一個額外的優勢。
• 柔佛、檳城、吉隆坡都有職缺。
• 靈活且願意經常前往指定地點，包括吉隆坡、檳城、新加坡和印尼。

崗位職責

• 參與銷售詢價並完成銷售目標。
• 管理和建立與現有客戶的關係。
• 新客戶來源。
• 與客戶保持密切溝通，建立積極的工作關係，以培養客戶忠誠度。
• 準備銷售報告和報價。
• 收集並記錄客戶回饋，向研發團隊提供產品改進建議。
• 透過積極參與獲取新客戶的努力，為擴大我們的客戶群做出貢獻。
• 與服務團隊合作，提供技術支援，以確保客戶對我們的產品滿意。
• 為客戶提供報價，並根據客戶的需求推薦合適的設備。
• 準備並交付技術提案，向客戶解釋產品和服務。
• 購買備件或設備。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 公司旅行
• 事假

• Develops contact list and prospects to find new business and customers while utilizing multiple sources to develop prospect list, including, industry guides, key vendor partner input, referrals from existing customers, and other ESRs.
• Secures opportunities to quote on existing and potential customers’ requirements by visiting the customer facility and/or contacting by phone.
• Follows up (by phone or visit) on quotations submitted to customers.
• Develops a plan for every call and a strategy for each account.
• Establishes professional customer/vendor relationships with appropriate customer personnel (purchasing, engineering, manufacturing, quality assurance, management, and other key personnel).
• Collaborates with internal including, customer service, tech team, logistics, purchasing, management, and other employees as to support their efforts at assigned accounts.
• Communicates with the immediate supervisor on a regular basis as needed. Participates in regular sales meetings and will meet periodically with the immediate supervisor to counsel, chart progress, and identify performance improvement opportunities.
• Provides business reports on scheduled basis.
• Provides a territory sales forecast.
• Manages a portfolio of opportunities
• Continues personal technical knowledge improvement by attending vendor training, reviewing vendor websites and literature. Review’s competitor websites and literature. Subscribes to and reviews industry trade magazines.
• Responsible for meeting sales quotas, satisfying customer needs, and adhering to the policies and procedures of E-Materials (M) Sdn Bhd
• Develops projects, programs, timing, and goals to meet the sales targets as reflected in the Annual Sales Plan

Skills/Experiences:

• 1+ years of experience of related industrial experience and/or training
• Bachelor’s degree in a related field of study or equivalent training or experience.
• Above average PC skills and high proficiency with Microsoft Office.
• Must be meticulous with above average detail orientation, accuracy, and follow-through.
• Always maintain professionalism and have strong customer service and verbal communication skills.
• Ability and willingness to learn and grow within a dynamic and expanding company.

Perks & Benefits

• Medical Fee
• Annual Leave, Bonus, EPF, Socso, EIS
• Medical Insurance Reimbursement
• Travelling Expenses Reimbursement
• Upkeep of Motor Vehicle

職位要求：

• 電機與電子工程學位或同等資格；
• 鼓勵有1-2年類似經驗或應屆畢業生申請；
• 有 Solidworks、AutoCad、TIA Portal 等系統設計經驗者佳；
• 充滿活力，有上進心，個性良好成熟；
• 能夠在辦公室和現場環境中獨立工作；
• 良好的英語書面和口語能力；
• 必須能夠履行任何外地職責；
• 擁有自己的交通工具

職責：

• 技術建議書和投標報價；產品展示、安裝、測試、調試和培訓；售後支援和維護

有興趣的申請者請將詳細的簡歷、當前和期望的薪水以及近期照片提交至：

至尊教學有限公司

人力資源部

No 75-79, Jalan Jintan Manis, Taman Supreme, 蕉賴, 56100 吉隆坡

電話 : 03-9131 0900 或 電子郵件 : hrad@supreme-didactic.com

（只有入圍候選人才會收到通知）

津貼和福利

• 醫療保險
• 事假
• 開放文化
• 個人發展機會

關於 Oligo 商業服務：

Oligo Business Services Pte Ltd 是一家領先的人力資源服務供應商和顧問公司，專門為新加坡和馬來西亞的客戶提供高品質的人力資源和薪資解決方案。我們主要使用 Unit4 Prosoft HRMS 為客戶提供支持，並就薪資、休假管理、員工索賠以及考勤等人力資源相關問題提供專家指導。

工作總結：

我們正在尋找一名客製化支援程式加入我們的團隊，協助客戶進行人力資源相關的諮詢和 Unit4 Prosoft HRMS 軟體支援。這個角色對於透過提供知識豐富且及時的支援來幫助我們的客戶有效管理其人力資源流程至關重要。

主要職責：

• 透過電子郵件、票務管理系統和電話回覆客戶查詢。
• 提供有關 Unit4 Prosoft HRMS 軟體的專家建議和故障排除。
• 協助客戶處理人力資源相關的查詢，包括薪資（新加坡和馬來西亞）、休假
• 管理、員工索賠以及時間和出勤。
• 透過確定根本原因並提供解決方案來診斷和解決技術問題。
• 確保客戶的疑問在既定的回應和解決時間內得到解決。
• 必要時與其他團隊合作升級複雜問題。
• 維護客戶互動和所提供解決方案的詳細文件。

資格與經驗： 必須具備：

• 對人力資源政策和原則有深入的了解，特別是與工資（新加坡和馬來西亞）、休假管理、員工索賠以及時間和出勤相關的政策和原則。
• 出色的解決問題的能力以及邏輯思考和提供結構化解決方案的能力。
• 精通英語，具有出色的書面和口頭溝通能力。
• 透過電子郵件、票務系統和電話輕鬆處理客戶查詢。

新增獎金：

• 使用 Unit4 Prosoft HRMS 的經驗。
• 具有擔任客戶支援角色的經驗。
• 熟悉人力資源軟體系統和技術支援流程。

個人屬性：

• 有組織性並且能夠有效地管理時間。
• 能夠確定任務的優先順序並同時處理多個客戶查詢。
• 有耐心，有良好的客戶服務禮儀。
• 對細節的高度關注和準確遵循流程的能力。

報告結構：

• 該職位直接向 Oligo 高階管理層匯報。

好處：

• 有競爭力的薪資，每年遞增。
• 依服務年資增加年假。
• 綜合醫療福利。
• 協作的工作環境。
• 培訓和發展機會。

加入我們的團隊：

• 如果您是一個積極進取、希望為不斷發展的公司做出貢獻的人，Oligo Business Services 會提供一個有吸引力且支持性的工作環境，您的貢獻將受到重視和獎勵。我們的總部位於新加坡，並在該地區設有辦事處，您將加入一家不斷進取的公司，並希望在短期內繼續擴張。

津貼和福利

• 事假
• 開放文化
• 個人發展機會

責任

✍ 負責與網路安全要求和新興相關ICT技術相關的端到端整體解決方案和服務活動，以實現最佳水準的網路安全機密性、完整性和可用性標準。
✍ 負責網路安全指南、基準、標準和流程的持續維護、監控和更新。這包括預測成長以確保可擴展性，評估基準、觀察或其他行業最佳實踐帶來的增強價值，並在需要時納入變更。
✍ 負責建立和維護業務工作流程和技術的現況和未來安全流程和工作指導。
✍ 開發並推薦知識開發以及文件化實務和工程知識抵押品的創建。
✍ 技術專家提供全面的解決方案和工程，以建構技術解決方案的技術要求。
✍ 提供IT 解決方案工程和設計建議的IT 安全諮詢和審查服務，以確保解決方案符合IT 安全要求，從而保護客戶的IT 基礎設施和系統。
✍ 提供適用於各種開發技術的技術專業知識和諮詢。
✍ 負責為客戶的整個網路和系統基礎設施分析、評估和推薦最佳的資訊安全技術和解決方案。
✍ 負責從安全角度和角度進行符合客戶安全控制和基線的解決方案評估、POC、UAT。
✍ 就資訊安全問題提供建議和諮詢，並為各個內部團隊和部門提供建議。
✍ 對新出現的內部和外部威脅、技術趨勢和減輕 IT 安全風險的方向進行研究和環境掃描，並透過跨 IT 部門和職能部門的協作進行評估，以改善 IT 安全基礎設施和服務。
✍ 規劃、研究、分析、評估和推薦資訊安全技術解決方案、方向和採用。
✍ 研究和開發新的資訊安全技術以改善和創造商業機會。
✍ 與外部 IT 安全專家和其他 IT 組織建立和維護策略關係/網路和協作，以衡量和改善客戶向利害關係人提供的網路安全基礎設施服務。

要求

✍ 電腦科學、資訊系統、工程學、軟體工程或任何相關學科的學士學位。
✍ 在技術相關領域擁有約 8-10 年的經驗，並具有相關 IT 安全領域和工程的具體專業知識。
✍ 具有撰寫和支援策略性商業策略的經驗，並具有以業務為中心的心態。
✍ 清楚地了解如何根據特定的架構原則將安全架構和設計轉化為詳細的技術組件。
✍ 此角色需要掌握安全工程生命週期並了解企業安全架構環境。
✍ 網路安全治理、指南和風險以及網路安全解決方案領域的基礎知識。
✍ IT 網路的基礎知識以及對 OT 和物聯網架構和工程的更好理解。
✍ 具有強化練習和技術合規性保證練習的經驗。

工作亮點

✅ 僅限馬來西亞本地人。
✅ 每週工作 5 天，採用混合工作安排。
✅ 極佳的成長和職涯發展機會。
✅ 有競爭力的薪資待遇。
✅ 偉大的跨國公司（能源部門）工作文化。

The Office Automation and Technical Support Manager is responsible for overseeing office technology systems, managing IT support, and leading the entire lifecycle of all workstation equipment e.g. laptops and devices.  This will cover all staff in all Malaysian offices (Titiwangsa, Menara KH, Cyberjaya, Penang) 

This position is ideal for a tech-savvy leader who excels at implementing automation tools, managing device procurement and distribution, delivering excellent user support across the organization, and providing strategic leadership in technology deployment to enhance productivity. 

Key Responsibilities: 

1. Office Automation Management: 

• Oversee the selection, deployment, and management of office automation tools (e.g., M365, Microsoft Dynamics, JIRA). 
• Work closely with department heads to assess needs and identify opportunities to automate repetitive tasks and streamline office workflows. 
• Manage vendor relationships and liaise with external service providers to ensure timely upgrades, support, and integration of systems. 

2. Internal Technical Support: 

• Lead the internal technical support team to provide high-quality, timely support for staff on hardware, software, and network-related issues. 
• Implement and maintain helpdesk systems to track, prioritize, and resolve employee IT issues efficiently. 
• Develop and enforce IT support policies, procedures, and documentation to maintain smooth operations and ensure security compliance. 
• Developing and managing the organisation’s private Sharepoint intranet. 

3. Equipment Procurement and Management: 

• Manage the team responsible for procuring, configuring, and distributing laptops, mobile devices, and other office technology equipment like meeting room electronic equipment. 
• Ensure the timely provision of technology to new hires and existing employees, including the setup and deployment of devices. 
• Oversee inventory management for office technology assets, including tracking, repair, and lifecycle management of devices. 

4. System Management & Upgrades: 

• Oversee the regular maintenance, updates, and troubleshooting of office hardware and software systems. 
• Ensure all office technology, including printers, computers, phones, and networking equipment, is functioning optimally. 
• Implement backup, disaster recovery, and cybersecurity protocols to safeguard company data and ensure business continuity. 

5. Training and Development: 

• Lead, develop and mentor the IT admin and technical support team   
• Organize and deliver training sessions for staff on new office automation tools, software, and IT policies. 
• Develop user guides and technical documentation to enhance self-service support. 

6. Strategic Leadership: 

• Collaborate with senior management to identify technology-driven opportunities that will increase organizational efficiency and innovation. 
• Stay up-to-date with the latest office automation trends, software solutions, and best practices in technical support. 

Qualifications: 

• Bachelor's degree in Information Technology, Computer Science, or a related field. 
• 5+ years of experience in IT support, cloud solutioning, office automation, or a related field, with at least 2 years in a management role. 
• Strong technical knowledge of office software systems, workflow automation tools, network infrastructure, and cybersecurity practices. 
• Excellent problem-solving skills with a proactive and hands-on approach to troubleshooting. 
• Experience in managing IT projects, including system rollouts and upgrades. 
• Strong communication and interpersonal skills, with the ability to work with non-technical staff and cross-functional teams. 

Your Career

As a Domain Consultant for SOC Transformation you will be the expert for our Cortex portfolio, a Next-Gen AI-powered security operations platform.  You will play a key role in defining technical solutions that secure a customer’s key business imperatives.  You evangelize our industry leading solutions in Security Intelligence and Automation, XDR, Attack Surface Management, SOAR and Incident Response that establish Palo Alto Networks as a customer’s cybersecurity partner of choice.
 

Your Impact

• Collaborate with account teams to recommend and develop customer solutions within your assigned specialization area

• Present to customers as our expert at all levels in the customer hierarchy, from practitioner to senior leadership

• As the main technical point of contact for Cortex, you will assist and collaborate to respond effectively to RFIs/RFPs.

• Lead and support customer demonstrations that showcase our unique value proposition

• Scope and lead Proof of Value (PoV) projects for prospective customers and partners based on best practices to ensure technical win in your assigned opportunities

• Drive high technical validation and PoV win rates within your assigned specialization area

• Responsible for discussing and highlighting product alignment with customer requirements and differentiation

• Architect solutions that will help our customers strengthen and simplify their security posture

• Document High-Level Design and Key Use Cases to ensure proper implementation and value realization of Palo Alto Networks Solutions

• Help our customers build and develop further their services around Cortex solutions

• Lead conversations about industry trends and emerging changes to the security landscape 

• Discuss, with credibility, competitive offers in the marketplace and position ours as the best alternative

• Position Palo Alto Networks or Partner delivered services as appropriate to ensure proper implementation and value realization of Palo Alto Networks solutions

• Initiate projects to improve individual team’s performance

• Implement organizational policies & help others adopt

• Act as a conduit for customer feedback to Product Management, Technical Marketing, competitor intelligence, and R&D to create requirements and deliver product features for our customers

• Respond to technical queries in relation to professional and regulatory standards.
• Plan and conduct internal and external training relating to professional and regulatory standards.
• Keep updated with the professional and regulatory standards including conduct of research and studies from time to time.
• Monitor and report on the operating effectiveness of the Firm’s level of quality control.
• Assist to implement changes to the audit methodology in order to maintain compliance with the applicable approved accounting and auditing standards in Malaysia.
• Ensure the quality of audit engagements carried out within the Firm are in compliance with professional standards and the Firm’s requirement.
• Liaise with various global/local professional bodies and regulators on the current development issues in the industry.
• Assist in any other ad-hoc projects or assignments which may be assigned from time to time.

Job Requirement:

• A Bachelor's Degree or equivalent in Accountancy, Finance, or a related field is required.
• Preferably a member of a recognised accounting body (i.e., MIA / MICPA / ACCA / ICAEW or equivalent).
• Minimum 8 years of working experience in related fields, including audit experience, in well-established professional services firms will be an added advantage.
• Have sound knowledge of international and local accounting as well as auditing standards.
• Excellent written and verbal communication skills.
• Strong interpersonal skills besides the ability to learn and adapt quickly.
• Able to work independently, with strong attention to detail and the ability to generate high-quality deliverables.
• Strong analytical skills and problem-solving

Job Summary:

The Customer Support Specialist is responsible for managing all inbound and outbound customer interactions across multiple channels, including phone, chat, email, and social media. This role ensures consistent, high-quality service, efficient management of high interaction volumes, and adherence to response and resolution times. The specialist will also support campaign management activities, including product promotions, service updates, and customer satisfaction surveys. Availability for customer support from 8 AM to 8 PM, Monday to Sunday, including Malaysia public holidays, is required.

Job Description:

1. Handle all inbound and outbound customer interactions across multiple channels, including phone, chat (WhatsApp, Line, etc.), email, and social media.
2. Ensure seamless and efficient communication with customers across all platforms.
3. Maintain consistency and high-quality service across all communication platforms.
4. Ensure that every customer interaction meets our quality standard.
5. Efficiently manage high volumes of customer interactions while maintaining quality and response times.
6. Maintain a maximum response time of 30 seconds for phone calls and 2 minutes for chat and email.
7. Resolve 90% of customer inquiries, problems, or complaints within the first contact.
8. Implement a clear escalation process for complex issues, ensuring resolution within 24 hours.
9. Conduct follow-up calls or messages to ensure customer satisfaction post-resolution.
10. Assist with outbound calls for product promotions, service updates, and customer satisfaction surveys.
11. Identify and segment the target audience for each campaign.
12. Integrate campaign support with our Customer Satisfaction (CSAT) and Net Promoter Score (NPS) strategy.

Job Requirement:

1. Possess a Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.
2. Preferably at least 1 year of related working experience in a contact center.
3. Experience in managing live chats, emails, and inbound calls.
4. Fresh graduates and experienced applicants are welcome (entry-level will be discussed based on your previous experience).
5. Strong communication skills in email, face-to-face conversations, and messenger discussions.
6. Proficiency in English and Malay, both spoken and written; Mandarin is an added advantage.
7. Business writing skills are mandatory.
8. Good typing skills.
9. Strong logical thinking and problem-solving abilities.
10. Ability to work independently in a fast-paced environment.
11. Effective multitasking, prioritization, and time management skills.
12. Demonstrate teamwork consistently.
13. Positive attitude and eagerness to learn.
14. Fast learner with the ability to adapt to changes.
15. Good team player.
16. Willingness to work on a 24/7 shift basis, 5 days a week.

About the role:

As the Customer Support Representative Team Lead, you will oversee the daily operations of the customer support team, ensuring exceptional service delivery to our clients. You will act as a mentor and coach to your team members, driving continuous improvement and upholding the highest standards of customer service. You will handle the day to day administrative activities for your team along with ensuring relevant KPI’s and targets are met.

• Minimum 2 years of experience in a customer support role, with at least 2 years in a supervisory or team lead position.
  
• Strong proficiency in English (both written and spoken) is essential; additional language skills are a plus.
  
• Experience with customer service software and ticketing systems (e.g., Zendesk) is highly desirable.
  
• Excellent communication and interpersonal skills with the ability to engage with customers empathetically, delivering outstanding customer service and a commitment to continuous improvement
  
• Demonstrated ability to lead, motivate, and develop a team.
  
• Ability to deliver in a fast pace ever changing operation
  
• Strong problem-solving skills, attention to detail, and the ability to multitask effectively
  
• Capability to work flexible hours (shifts may range from early morning to evening).

• Competitive salary package & performance bonus
• Gym subsidies 
• Casual dress code 

• Flexible working arrangements  (including work from home and remote) 
• Generous number of Annual Leaves
• Extensive medical coverage (including dental & optical)
• Generous amount of Annual Leaves
• Delicious office snacks 
• Guidance and mentoring from leaders within the business 
• Dynamic, positive work environment 
• Fantastic team culture  

Job Summary:

The Customer Support Specialist is responsible for managing all inbound and outbound customer interactions across multiple channels, including phone, chat, email, and social media. This role ensures consistent, high-quality service, efficient management of high interaction volumes, and adherence to response and resolution times. The specialist will also support campaign management activities, including product promotions, service updates, and customer satisfaction surveys. Availability for customer support from 8AM to 5PM / 9AM to 6PM / 10AM to 7PM / 11am to 8PM, Monday to Sunday, including Malaysia public holidays, is required.

Job Description:

1. Handle all inbound and outbound customer interactions across multiple channels, including phone, chat (WhatsApp, Line, etc.), email, and social media.
2. Ensure seamless and efficient communication with customers across all platforms.
3. Maintain consistency and high-quality service across all communication platforms.
4. Ensure that every customer interaction meets our quality standard.
5. Efficiently manage high volumes of customer interactions while maintaining quality and response times.
6. Maintain a maximum response time of 30 seconds for phone calls and 2 minutes for chat and email.
7. Resolve 90% of customer inquiries, problems, or complaints within the first contact.
8. Implement a clear escalation process for complex issues, ensuring resolution within 24 hours.
9. Conduct follow-up calls or messages to ensure customer satisfaction post-resolution.
10. Assist with outbound calls for product promotions, service updates, and customer satisfaction surveys.
11. Identify and segment the target audience for each campaign.
12. Integrate campaign support with our Customer Satisfaction (CSAT) and Net Promoter Score (NPS) strategy.

Job Requirement:

1. Possess a Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.
2. Preferably at least 1 year of related working experience in a contact center.
3. Experience in managing live chats, emails, and inbound calls.
4. Fresh graduates and experienced applicants are welcome (entry-level will be discussed based on your previous experience).
5. Strong communication skills in email, face-to-face conversations, and messenger discussions.
6. Proficiency in Thai and English, both spoken and written; proficiency in Mandarin is an added advantage.
7. Business writing skills are mandatory.
8. Good typing skills.
9. Strong logical thinking and problem-solving abilities.
10. Ability to work independently in a fast-paced environment.
11. Effective multitasking, prioritization, and time management skills.
12. Demonstrate teamwork consistently.
13. Positive attitude and eagerness to learn.
14. Fast learner with the ability to adapt to changes.
15. Good team player.
16. Willingness to work on a 24/7 shift basis, 5 days a week.

Responsibilities:

- Perform general administrative duties such as data entry, filing and processing of records.

- Handle confidential and sensitive information with discretion and professionalism.

- Assist to handle daily operations and processes applications and transactions to ensure that all service levels are delivered according to the procedure.

- Any other adhoc administrative duties as assigned.

- Provide general administration and support to the Operations department.

Requirements:

- SPM holders with no experience are encouraged to apply.

- Basic proficiency in Excel and the ability to read Chinese are essential.

- Proficient in English and Mandarin (spoken & written); Cantonese is a plus.

- High level of professionalism and discretion when handling sensitive information.

- Flexibility and adaptability to changing priorities and deadlines.

- Ability to work independently and collaboratively in a fast-paced environment.

- Detailed and meticulous.

- Willing to work on Malaysia public holidays.

Design and develop highly complex and scalable Python modules.

Take ownership of end-to-end technical delivery, adhering to project timelines and requirements.

Participate in requirement analysis and propose alternative solutions where necessary.

Integrate applications using middleware software such as Avro Kafka and handle database design.

Deploy applications to OpenShift via CICD pipelines.

Collaborate with application support, developers, and product owners to ensure successful releases.

Be flexible to work extra hours to meet corporate and departmental goals.

Ability to prioritize and manage multiple tasks in a fast-paced environment, working under pressure.

Degree in Computing, Computer Science, or Engineering preferred.

3 to 8 years of experience, preferably in the financial/fintech industry.

Experience in supporting trading desks.

Familiarity with Agile/Scrum methodologies.

Excellent troubleshooting and debugging skills for 2-tier and multi-tier applications.

Experience as first-line application support for trading systems and back-office, handling issue analysis and general system checks and maintenance tasks.

Strong analytical and problem-solving skills.

Experience documenting design and development work in Confluence.

Primary Skills: Python, Unix, SQL

Expertise in Python (OOPs concepts, Flask/Django frameworks, multithreading, web sockets, and analytics tools such as Pandas and NumPy).

Strong experience in SQL and PL-SQL database design with at least one RDBMS (preferably MariaDB and MS-SQL).

Proficiency in writing batch scripts using shell scripting.

Experience with Linux, OpenShift, Avro-based Kafka, Docker, Nginx, Sentinel Redis, AngularJS basics, REST APIs (Flask), JSON, and web sockets.

Experience with CI/CD pipelines and Bitbucket.

Overview: We're seeking a proactive and independent Panel Support Specialist to oversee the seamless interaction with our TV and Digital panel members. This role involves managing a variety of tasks, including troubleshooting app/ software challenges faced by panel members, reporting issues to the relevant stakeholders and follow-up per case, conducting re-training sessions as needed to vendors/ members when needed. Additionally, you'll be supporting in panel communications to run campaigns and boost engagement with panel members.

Responsibilities: 

• Effectively address queries and concerns from panel members through email and other communication channels. Provide timely and accurate responses, maintaining a high standard of customer service and experience.
• Troubleshoot and address issues reported by panel members (i.e. TV and Digital panels and Content Insights panels)
• Conduct panel member database maintenance and quality control validations from time to time to ensure
• Provide support to Panel Communication Specialist, write and edit high-quality content for various communication channels, including monthly newsletters, weekly bulletins, web member portal updates, email campaigns, and other ad-hoc materials. Ensure content is engaging, informative, and tailored to the preferences of our panel members.
• Perform detailed data checks and reporting, highlighting any discrepancies or potential issues
• Support in managing database of household, individual and technical information
• Support in market research fieldwork to collect media consumption and annual updates on social demographic information from panel members
• Proactively engage and manage technicians/part-timers to ensure operation runs smoothly
• Comfortable collaborating remotely with fellow team members and with cross-functional teams within the organization, such as market researchers, data processing, and technical teams, to gather insights and information required

Job Description:

1.Manage and maintain corporate network (development/UAT, and Production) including ISP, Firewall, Switches, Routing, VPN Connection.

• Asset Inventor
• Escort ISP vendor, and client vendor in data centre.
• Configure firewalls: open port, configure routing, NATting.
• Configure switches: configure VLAN, configure LAG, configure ACL.
• Cabling: lay cable, crimp cable, test cable, trace cable.
• Create / Revoke VPN account.
• Configure IPSec VPN, SpeedFusion VPN Tunnel.
• Network troubleshooting: packet loss, connection timeout/refuse, no route to host, etc.
• Network troubleshooting tools: ping, telnet, traceroute, nslookup/dig, tcpdump, wireshark, etc.
• Network monitoring: SNMP, configure network monitoring.
• Network maintenance: upgrade, install and replace; midnight or during working hours.
• Network support: 24H support and rotation.

2.Manage corporate physical security including CCTV, Door Access. 

• Maintain and operate CCTV and Door Access. 
• Generate report and provide evidence. 

3.Responsible in assist BCP and DR activities. 

• Network support on mid-night or weekend. 
• Network troubleshooting. 

4.Responsible in assist deployment or go-live activities. 

• Network support on midnight or weekend. 
• Network troubleshooting. 

5.Responsible in managing SSL certificate. 

• Issuance and renewal. 
• 
  

6.Responsible in managing corporate general IT services. 

• DNS, Reverse Proxy, Anti-DDoS. 
• Email: Support, email delivery issue checking, and identify threats. 

7.Responsible in supporting corporate certification, compliances, audit, and due diligence. 

• PCI-DSS, PCI-3DS, PCI-PIN, ISO/IEC 27001, ISO 9001, SOC-2, BNM RMiT, audit and due diligence. 
• Collect and prepare evidence. 

8.Responsible in coordinate with application team. 

• Network connectivity and network troubleshooting. 

9.Professional Development:

• Engage in self-paced learning through relevant free courses to enhance competencies.
• Pursue industry certifications such as CCNA (exam fees will be covered by company upon successful completion).

Job Requirement:

• Fresh graduate, or less than 2 years' experience in software development, computer networking, or relevant fields.
• Diploma or higher education in Computer Science, Software Development, Software Engineering, Computer Networking.

As a Senior Machine Learning Engineer at Finexus Sdn Bhd, you will be responsible for leading and contributing to the development of advanced machine learning models and algorithms to solve complex problems and drive innovation in our field. You will collaborate with cross-functional teams and play a critical role in designing, developing, and implementing machine-learning solutions to support our company's objectives. This is an opportunity to make a significant impact and shape the future of the company’s AI-driven products and services.

You will report directly to the Technology Director and will have an impact on projects such as:

●    Gen AI and LLM POCs:

• Research and conduct POCs on internal applications of Gen AI such as internal chatbots based on proprietary company data.
• POCs on automating agent workflows such as call center, banking back-office tasks and BPO.

●    Applicants Identification and Verification & eKYC:

• Implement automated solutions for customer identity verification, anti-money laundering (AML) checks, and know-your-customer (KYC) compliance.
• Collaborate with regulatory and compliance teams to ensure that machine learning models meet industry standards and guidelines.
• Ensure timely and accurate due diligence processes without compromising user experience.

●    Document Text Extraction and Understanding:

• Implement image processing and OCR solutions to extract text data from user-submitted documents.
• Implement natural language processing solutions to understand extracted text data.

●    Fraud Detection:

• Develop and improve ML models to detect and prevent fraudulent activities across Finexus’ fintech platform.
• Analyze large datasets to identify patterns and anomalies indicative of fraudulent behavior.
• Automate repetitive fraud detection activities conducted by the operations team

Key responsibilities include:

●    Contribute to the design, development, and deployment of AI-driven products and solutions.

●    Collaborate with cross-functional teams to identify business opportunities and translate them into AI projects.

●    Research, evaluate, and adopt state-of-the-art AI technologies to improve existing processes and develop new capabilities. This includes the full ML development technical stack, from Data Science to MLOps.

●    Provide technical leadership and mentorship to junior team members, fostering a culture of continuous learning and growth.

●    Architect scalable and robust AI systems, ensuring performance, reliability, and security.

●    Ensure effective communication of technical concepts and project updates to both technical and non-technical stakeholders.

●    Contribute to the data security infrastructure that keeps AI development safe, compliant, and respecting data privacy laws.

Minimum Qualifications:

●    Bachelor's degree in Computer Science, preferably with a focus on Machine Learning.

●    Proven experience (> 3 years) in AI, machine learning, or related technical roles.

●    Strong programming skills in Python and Java

●    In-depth understanding of AI algorithms, neural networks, and deep learning techniques.

●    Hands-on experience with designing and implementing AI models and applications.

●    Familiar with AI libraries such as Tensorflow, PyTorch, OpenCV, kornia, scikit-learn, ONNX, etc.

●    Familiar with relational DBs e.g. PostgreSQL database.

●    Familiar with version control systems such as Git and SVN.

●    Familiar with Python frameworks such as FastAPI.

●    Familiar with Linux operating systems

Preferred Qualifications:

These are a plus

●    Master's in Computer Science.

●    Knowledge of computer vision and natural language processing (NLP).

●    Familiarity with Docker containerization.

●    Familiarity with Apache Airflow and mlflow.

Join us at Finexus Sdn Bhd and be at the forefront of shaping the future of Fintech AI technology. As a Senior Machine Learning Engineer, you will have the opportunity to drive innovation and create impactful AI solutions that transform industries. Apply your expertise and passion to contribute to a new era of AI-driven excellence.

Job Purpose

Support the software engineering team by gaining hands-on experience in real-world projects, with a focus on payment systems. Contribute to key phases of the software development lifecycle, including design, development, documentation, testing, and application maintenance.

Job Description:

• Assist in Software Development: Collaborate with team members to develop, test, and maintain software applications and systems. Perform coding and code reviews, and ensure adherence to coding standards and best practices. 
• Learn and Apply Best Practices: Gain hands-on experience with industry-standard tools, technologies, and methodologies. Learn about software design principles, architecture patterns, and development workflows, and apply them to real-world projects. 
• Collaborate with Cross-Functional Teams: Work closely with cross-functional teams, including product managers, designers, and quality assurance engineers, to understand requirements, provide input on technical feasibility, and ensure alignment on project goals. 
• Document and Communicate: Document software design, development processes, and technical specifications as required. Communicate effectively with team members to provide updates on work progress, share insights, and seek guidance as needed. 
• Troubleshoot and Debug: Assist in troubleshooting and debugging software issues reported by users or identified during testing. Analyse root causes, propose solutions, and collaborate with team members to implement fixes and ensure software reliability. 
• Demonstrate Professionalism and Ethics: Uphold professional standards of conduct, integrity, and ethics in all interactions and activities. Respect confidentiality, intellectual property rights, and company policies throughout the internship period. 

Job Requirement:

• Degree in Software Engineering, Computer Science or any equivalent  
• Min CGPA is 3.5
• Final year last semester, preferably 5 months internship or above. 
• Strong understanding of core Java concepts such as object-oriented programming (OOP), data structures and design patterns. 
• Basic understanding of database management systems (e.g., Microsoft SQL Server) including database design, SQL queries, and database transactions. 
• Knowledge of web development technologies such as ExtJS, CSS, and JavaScript can be beneficial, especially for integrating frontend components with backend services. 
• Ability to analyse problems, identify root causes, and propose effective solutions.
• Strong analytical and troubleshooting skills are essential for debugging and resolving issues in software development. 

At Finexus, we are investing in a transformation of our testing practices, by embracing cutting edge test automation. 

As a Lead Test Automation Engineer, you will play a key role in defining and implementing the company’s test automation strategy, in partnership with other senior engineering leads. 

Key responsibilities & goals 

• You will lead test automation for one of the company’s core products (e.g. AREMA, Cardworks). 
• You will identify areas that benefit from improved test automation, and execute implementation plans to achieve these improvements. 
• Your scope will cover several modules/sub-components of the product. 
• As a lead, you will help train technical QAs in test automation, including identifying needs for formal 3rd party training or courses. 
• You will partner with Platform tech leads to help the company provide the best tech stack for test automation. 
• You may be asked to consult or advise testing initiatives on other products, but your focus will be on your own product. 

Required skills & experience 

• 7+ years in Quality Assurance (QA), with at least 4 years in Test Automation specifically, OR 5+ years in Software Engineering with a focus on testing. 
• Expertise in at least 2 key areas of testing – web, mobile, API/backend, security, performance. 
• Experience with industry standard testing platforms or frameworks e.g. Katalon, Playwright, Postman, Cypress, Appium, Robot Framework, Karate 
• Coding knowledge in 1 programming language e.g. Python, Javascript, Java, Golang 
• Strong written and verbal communication skills, in English. 
• Preferred: 
• A track record of training and mentoring other QAs/automation engineers, whether through direct or indirect reporting. 
• A Bachelor's Degree in Computer Science, or similar (e.g. Computer Engineering, Software Engineering). 

Job Purpose:

This developer’s role is to design, build, and maintain high-quality software solutions that meet the needs of our business and customers. This role involves leveraging best practices in software development, debugging and troubleshooting issues, and contributing to the continuous improvement of our development processes and technologies. Ultimately, the Developer will play a key role in delivering innovative solutions that drive business success and enhance user experience. 

Job Description:

• Understand regulatory & 3rd party technical specifications for the purpose of software design and development.​ 
• Participate in design and requirements meetings and provide input towards effective and lean software design.​ 
• Develop functional design specification documents.​ 
• Participate in technical meetings and understand overall technical specifications and development timeline expectations.​ 
• Oversee/perform software installation in Development and QA servers.​ 
• Develop detailed specifications for development, if required.​ 
• Perform system integration test on program sets (sanity test) and ensure programs perform according to specifications.​ 
• Escalate issues/challenges to Systems Analyst.​ 
• Keep abreast with latest coding standards and best practices.​ 
• Apply selected/new technologies and standards into program codes and perform simple POC/sanity test.​ 

Job Requirement:

• Bachelor Degree in Computer Science, Software Engineering, or relevant field of study. 
• At least 2 year in software development.​ 
• Relevant Working Industry : Banking or FINTECH 
• Experience with automated testing and AGILE methodology 
• Excellent programming skills, and experience with database design and development.​ 
• Proficiency in Programming languages: Java, JavaScript, Servlet.​ 
• Proficiency in Databases: SQL (Oracle).​ 
• Knowledge of software development life cycle.​ 
• Exposure in Banking/Financial/Payment System is an added advantage.​ 

We are looking for a Customer Care Agent that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively

Job Responsibilities:

• Manage customers or client’s feedback and complaints in a professional manner
• Understand customer enquiries and respond via applicable channels: email, chat and closing the ticket
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
• Strong attention to detail and a meticulous approach to tasks
• Ensure daily and monthly KPIs are met and exceeded
• Perform other ad-hoc duties as assigned

Job Requirements:

Degree / Diploma / Cert / SPM holder with good command of English and Bahasa Malaysia. Mandarin and Tamil will be added advantage.

Previous experience in a customer support especially in handling Emails & CRM + Livechats

Strong typing skills to handle Livechat

Strong phone and verbal communication skills along with active listening.

Customer focus and adaptability to different personality types.

Ability to multi-task, set priorities and manage time effectively.

What is our vision?

Know Your Payee. At iPiD, we envision a world where every payment is seamless, secure, and trustworthy. Our mission is to ensure that every transaction reaches its rightful recipient, fostering confidence and efficiency in financial exchanges globally. Through a single, streamlined integration, we empower banks, payment systems, fintechs, and corporates with robust pre-payment verification services, enhancing operational efficiency, regulatory compliance, and peace of mind for providers and their clients worldwide.

Who are we?

iPiD is a fast-growing fintech startup, founded by a global team of industry veterans from iconic organizations like SWIFT and Thomson Reuters. Supported by leading investors such as Monk's Hill Ventures, Jungle Ventures and Saison Capital, and guided by an advisory team featuring C-suite leaders from Microsoft, Commonwealth Bank, and the Bill & Melinda Gates Foundation. With a presence across key cities—including Singapore, Hanoi, Kuala Lumpur, Mumbai, Amsterdam, Brussels, Paris, London, New York, and Dubai - our team combines global expertise with local insights to ensure every transaction is verified, accurate, and effortless.

What are we looking for?

An exceptional engineer with solid software development experience and a deep understanding of microservices architecture. You are passionate about technology, committed to engineering best practices, and excited about tackling challenges. Depending on your seniority and aspiration, your typical responsibilities will include developing robust back-end solutions, creating tests (unit and integration), and maintaining accurate documentation; additionally, you will mentor the junior members on the team.

This is a full-time position reporting directly to the Chief Technology Officer.

Note: This opening is not open for agency's placement.

Core Responsibilities:

• Write high-quality, testable, and efficient code.
• Create and maintain our CI/CD pipeline.
• Collaborate with cross-functional teams to gather requirements and translate them into technical solutions.
• Conduct regular code reviews to ensure best practices are followed.
• Provide technical guidance and mentorship to junior team members.
• Test and troubleshoot software, identifying and resolving issues efficiently.
• Ensure documentation remains accurate and up to date.
• Rotational On-call will be required.

• Minimum 6 years of experience in software engineering. More junior applicants with high potential will be considered.
• Strong proficiency in TypeScript, Go, and relevant frameworks like Node.js.
• Mastery of Agile methodology, microservices architecture, gRPC, containers, and Kubernetes.
• Experience with cloud technologies (Azure, AWS, GCP).
• Strong analytical skills, attention to detail, and excellent problem-solving abilities.
• Quick learner with the ability to grasp new technologies.
• Capability to work both independently and collaboratively within a team.
• Experience in leading teams and coaching is preferred.
• Excellent verbal and written English communication skills.
• Experience in a globally distributed startup or fast-paced environment is a plus.
• Authorization to work in Malaysia is required. Working in the KL office 3 days a week.

What do we offer?

You will work with a team of world-class fintech and payments veterans to shape up the future of payments, and will also have:

• Excellent growth opportunities in global payment services technology
• Flexible and collaborative work environment
• Competitive salary
• Employee Stock Options plan
• Discretionary performance bonus
• Medical protection allowance
• Laptop and accessories

_______________________________________________________________

Working in accordance with applicable laws, iPiD prohibits discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by national or local laws of the jurisdiction in which the applicant resides.

If you need assistance or request accommodation during the recruitment process, please contact hr@ipid.tech

Please note that only shortlisted candidates will be notified. All information gathered will be treated in strict confidence and solely used for recruitment purposes.

____

To protect the interests of all parties, iPiD does not accept unsolicited resumes from a third party agency or search firm recruiters. Any unsolicited resumes sent to any iPiD employee, regardless of the means of transmission, will become the sole property of iPiD. We will not pay a fee for any placement resulting from the receipt of an unsolicited resume