Join us as a Sales & Marketing Support and combine your technical expertise, online sales knowledge, and creativity to drive sales success and engage customers across different platforms.

Responsibilities:

• Update and maintain product listings on e-commerce platforms.
• Plan, create, and manage effective E-commerce platform to drive qualified traffic and maximize ROI.
• Collaborate with the marketing team to execute sales-related campaigns to sales performance (email campaigns, social media promotions, video etc.).
• Help manage the order lifecycle, from order entry to fulfillment.
• Sales administrative supports and other duties as assigned.
• Generate and track sales reports to monitor performance.

Requirements:

• Minimum Diploma or Degree in Marketing, Digital Marketing or any related field. Science graduates are encourages to apply too!!
• Have experience in any e-commerce, social media marketing-related role.
• Self-motivated, discipline, independent and willing to learn.
• Meticulous with strong problem-solving skills.
• Excellent communication and customer service skills.
• Able to work under pressure and meet tight deadlines.
• Proficiency in Adobe Photography Plan
• Basic Knowledge in Photo/Video editing.

Perks & Benefits

• Commission and bonus
• Free snacks / Happy hours
• Company trips
• Paid training and development

The role involves providing technical support, engaging in sales activities, and delivering exceptional customer service on a daily basis. The Pre-Sales and Technical role requires working closely with the technical team to understand and present complex solutions to clients.

Job Description:

• Building the product lines, services, supporting the sales department in sales activities, and developing the company’s portfolio.
• Procuring, maintaining, developing, upgrading and other IT systems-related items for the use of LifeTech and its customers.
• To maintain a thorough knowledge of the company’s products and service offerings and methodologies
• To work with the product development teams to capture new customer requirements and develop and expand the product portfolio
• Planning of sales strategies, the positioning in contrast to the competitors and the demonstration of the business
• Preparation of presentations about the products or services with all their values for the usage of the sales department
• Creation of marketing concepts
• To articulate (through written submissions and oral presentations) solutions to both technical and non-technical customers
• Coordination and organization of demand generating activities like tradeshows, company events or customer workshops
• Engagement with the customers and interpretation of their needs and derivation of advice for prospective products that are aligned with the customers' demands
• To advise on bid / no bid decisions based on technical and commercial considerations
• Assist in production of RFP/RFQ
• Ensure smooth transition to technical teams of the business and functional requirements agreed with customer and enable initial hand holding and relationship building with customer

Job Requirement:

• 2-3 Year Experience in Business Development or Sales
• Excellent communication skills with a flair for presentations.
• Ability to speak and write good English is a must
• Forward thinking, open-minded confident and self-motivated
• Bachelor's degree in Information Technology or related field

Perks & Benefits

• Nearby public transport
• Free snacks / Happy hours
• Personal development opportunities

銷售支援管理員 – 6 個月合約

僱傭類型 - 合約

薪水： RM 1,800 – RM 2,500

崗位職責

• 為公司銷售人員執行日常工作提供必要的支援和服務

日間銷售職能。

• 依照指示準備各種文件，例如銷售計劃、報告和統計數據

管理審查。

• 負責產生報價單、協議、信件、交貨單/發票，

銷售部門的訂單確認。

• 維持有效的記錄、通訊和通訊控制系統。

• 整理銷售記錄並準備與銷售和銷售相關的協議和其他文件

交貨。

• 回答查詢、接收客戶投訴並與其他相關人員協調

有關正確操作程序的區域/負責人員。

• 履行上級指派的任何其他相關職責。

職位要求

• 候選人應擁有商業研究/高級文憑或同等學歷

行政/管理

• 最好有至少1年相關工作經驗。

• 良好的英語、馬來語口語和書面溝通能力

Sales Support Admin – 6 Months Contract

Employment Type - Contract

Salary : RM 1,800 – RM 2,500

Job Responsibility

• Provide necessary support and services to sales staff of the Company in the execution of day-to-

day sales functions.

• Prepares various documents such as sales schedules, reports, and statistics as directed for

managerial review.

• Responsible for generating quotations, agreements, correspondence, delivery orders / invoices,

confirmation of orders for the Sales Department.

• Maintain an efficient control system of records, communications and correspondence.

• Collate sales records and prepare agreements and other documents in connection with sales and

deliveries.

• Answer enquiries, receive customers’ complaints and coordinates with other related

areas/personnel in-charge concerning proper operating procedures.

• Performs any other related duties as and when assigned by Superior.

Job Requirement

• Candidate should possess a Diploma / Advanced Diploma or equivalent in Business Studies /

Administration / Management

• Preferably at least 1 year of related working experience.

• Good communication skills in English,Malay language for both spoken and written

IT Technical Support Engineer are mainly responsible for the smooth running of computer system and ensuring users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organisation, but you'll generally need to:

Job Responsibilities :

- install and configure computer hardware operating systems and applications

- Monitor and maintain computer systems and networks

- Discuss with colleague or clients through a series of actions, either face to face or over the phone, to help set up systems or resolve issues

- Troubleshoot system and network problems, diagnosing and solving hardware or software faults

- Replace parts as required

- Provide support, including procedural documentation and relevant reports

- Follow diagrams and written instructions to repair a fault or set up a system

- Support the roll-out of new applications

- Set up new users' account and profiles and deal with password issues

- Respond within agreed time limits to call-outs

- Work continuously on a task until completion (or referral to third parties, if appropriate)

- Priorities and manage many open case at one time

- Rapidly establish a good working relationship with customers and other professionals, such as software developers

- Test and evaluate new technology

- Conduct electrical safety checks on computer equipment

Requirements:

- Candidate must possess at least Professional certificate

- Diploma / Advance / Higher / Graduate Diploma in Computer Science / Information Technology or equivalent

- At least 2 Years of working experience in Server Maintenance Services, Networking & Hardware Firewall or related IT knowledge with L1 & L 2 Level and above

- Possess driving license with own transport (preferred car)

- Willing to travel outstation when required

- Required language(s): English, Bahasa Malaysia and Mandarin

- Aggressive, self-disciplined and good communication skills

- Excellent service-oriented attitude towards the customer

- Willing to learn adn follow instruction from superior, able to work in a team and independently

- Full time position

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Job Description :

• Provide technical support to customers, ensuring timely and effective solutions to technical issues.
• Troubleshoot technical problems and collaborate with the Research & Development department to resolve complex issues.
• Develop technical documentation, including user manuals, troubleshooting guides, and FAQs.
• Conduct training sessions for customers and internal staff on product use and troubleshooting techniques.
• Continuously update knowledge of product feature, technical specifications, and industry trends.

Requirements :

• Bachelor's degree in Electrical Engineering, Electronics Engineering, or a related field.
• Prior experience in technical support or a similar role, preferably in the electrical or electronics industry.
• Strong problem-solving skills and attention to detail.
• Excellent written and verbal communications skills.
• Ability to work independently and collaboratively as part of a team.
• Proficiency in using diagnostic tools and troubleshooting techniques.
• Experience with electrical protection systems and energy monitoring solutions is a plus.

What We Offer :

• On-the-job training to equip you with the necessary skills and knowledge.
• Opportunities for professional growth and career advancement.
• A supportive and collaborative work environment.
• Exposure to the latest industry trends and technologies.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Job Responsibilities:

• To coordinate with sales team for customers’ enquiry, order, and payment collection.
• To assist in preparing marketing tools include brochures, catalogues, flyers, as well as online marketing materials.
• Prepare documentation such as Quotation, Invoice and Delivery Order (DO) and other relevant documents after received Sales Order.
• Working closely with sales team as well as supporting them to meet customers' requirements.
• Assist with colleagues for stock take to ensure stock being controlled and reconciled with data storage system.
• To perform administrative work and maintain proper filing.
• To perform any ad-hoc duties assigned by superior from time to time.

Job Requirements:

• Candidates must possess at least Diploma or Degree in any field of studies.
• Fresh graduates or candidate with less than 2 years working experiences are encouraged to apply.
• Required language(s): English, Bahasa Malaysia and Mandarin.
• Proficient in Microsoft Office (Excel, Words & Power Point).
• Willing to support weekend when is needed.
• Multi-tasking, responsible, minimum supervision is required and attentive to details.
• Possess strong passion on career’s growth
• Positive attitude and good coordination skill.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Free snacks / Happy hours
• Company trips
• Personal development opportunities
• Paid training and development
• Remote work flexibility

Responsibilities

• Develop and Implement Marketing Strategies: Create and execute marketing strategies to promote our full range of DG services, including training, operations, consultation, and transportation.
• Lead Generation: Identify and target potential customers in industries such as logistics, transportation, and hazardous materials handling for all DG-related services.
• Campaign Management: Plan, create, and manage marketing campaigns across digital platforms (website, social media, email marketing) and traditional media channels to enhance brand visibility and generate leads.
• Customer Relationship Management: Build and maintain strong relationships with potential clients, industry professionals, and decision-makers to ensure long-term business opportunities across all service areas.
• Collaboration with Internal Teams: Work closely with the operations, consultation, and training teams to ensure marketing content accurately reflects our services, and ensure alignment between marketing efforts and service offerings.
•  Market Research and Analysis: Conduct market research to identify customer needs, industry trends, and competitors’ offerings, using insights to adjust strategies and refine service delivery.
• Content Creation: Develop marketing materials, including case studies, brochures, blog posts, and social media content, to showcase the value of our DG services and highlight successful client stories.
• Lead Nurturing and Follow-up: Manage lead generation efforts by nurturing prospects through the sales funnel, ensuring timely follow-ups and addressing any questions or concerns.
•  Sales Support: Provide marketing and sales support by creating tailored materials for sales teams, assisting in client meetings, and helping close deals.
• Monitor and Report on Marketing Performance: Track and evaluate the performance of marketing campaigns, providing insights and reports to optimize future marketing efforts.
•  Customer Feedback and Testimonials: Gather customer feedback across all service areas to improve offerings, obtain testimonials, and ensure customer satisfaction for use in promotional materials.
• Industry Engagement: Engage with industry associations, regulators, and partners to stay updated on DG regulations and ensure our marketing materials are compliant and relevant.
• All employees are subject to transfer within the various branches and divisions of the company in which he/she is employed

Education

• Minimum Diploma in Marketing, at least 3 years of experience in the marketing field
• Degree holders in Marketing or related fields are highly encouraged to apply

Training/Skills

• Familiarity with digital marketing platforms (e.g., social media management, email marketing tools, SEO, and analytics.
• Strong verbal and written communication skills to create compelling marketing materials and engage with clients.
• Ability to analyze market trends and adapt strategies accordingly.
• Creative thinking and problem-solving skills to design innovative marketing campaigns.
• Organizational skills to manage multiple campaigns and meet deadlines efficiently.

Experience

• Proven experience in marketing, preferably in logistics, hazardous materials, or related industries.
• Strong proficiency in using digital marketing tools and software, including Canva, Adobe Illustrator (AI), and other content creation platforms.
• Experience in managing and updating websites, including familiarity with content management systems (e.g., WordPress, Wix, or similar platforms).
• Excellent marketing skills with a solid understanding of lead generation strategies, branding, and customer engagement.
• Demonstrated negotiation and interpersonal skills to build relationships with clients and stakeholders effectively.

Perks & Benefits

• Employee equity
• Personal leave
• Open culture
• Personal development opportunities
• Medical Insurance Plus Saving

Key Responsibilities:

• Assist in the preparation of financial statements, reports, and summaries.
• Responsible with accounts payable and accounts receivable processing.
• Maintain and update financial records, ensuring accuracy and compliance with accounting standards.
• Responsible to General Office Administrative
• Assist with payroll processing and employee benefit administration.
• Manage the filing and organization of financial documents, records, and reports.
• Assist prepare tax-related documents and audits.
• Monitor and verify accounting transactions and general ledger entries.
• Preparing in budgeting and forecasting activities.
• Communicate with banks, clients, and internal departments to resolve financial discrepancies.
• Perform any other accounting-related tasks as required by the senior accounting team.

Qualifications:

• A degree in Accounting, Finance, or a related field (or in progress).
• Previous experience in an accounting or administrative role is preferred.
• Strong understanding of accounting principles and financial regulations.
• Proficiency in accounting software (e.g., QuickBooks, Xero, Microsoft Excel) and office applications.
• Strong attention to detail and organizational skills.
• Good communication and interpersonal skills.
• Ability to multitask and meet deadlines in a fast-paced environment.
• Problem-solving skills and ability to work independently or as part of a team.

Preferred Skills:

• Experience with payroll systems or tax preparation.

Perks & Benefits

• Employee equity
• Personal leave
• Personal development opportunities
• Medical Insurance Plus Saving

Our Purpose at The Alice Smith School

According to the words of our school song: ‘Soon there were two, who were joined by a few’. Alice Smith started a movement with just two people. That single brave act sparked a positive chain reaction. She inspired other families to join her on her journey, creating a nurturing environment for generations of learners and a home away from home for thousands of families.

In that same vein, we keep the Alice Smith spirit alive by building a nurturing community that encourages our students to explore the world with courage, curiosity and compassion. 

To build a better world together.

Our purpose is embedded through our three strategic pillars:

Our People

We are a diverse collective of experts and curious minds, working together to push the boundaries of education to lead learning for an ever-changing world.

Our Students

We encourage students to explore different paths with courage and curiosity, in an environment that empowers them to make an impact as their best self.

 Our World

We are a supportive, connected community that innovates, explores and learns together.

The Opportunity (Overview of the role)

The KLASS IT Support Executive plays a crucial role in ensuring the smooth operation of IT systems and providing excellent customer service to users within the organization. They act as a bridge between technical IT solutions and non-technical users, helping to resolve issues and improve overall productivity.

Technical Support: 

• Provide Level 0-1 technical support to staff and students according to established Service Level Agreements (SLAs).
• Troubleshoot and resolve a wide range of hardware and software issues, including desktops, laptops, tablets, printers, internet connectivity, and educational software.
• Document support interactions and solutions for future reference.
• Escalate Level 2-3 support issues to the IT Manager or designated team member for further resolution.

User Support and Training:

• Assist staff and students with basic technology use and provide training on new software and applications.
• Develop and maintain user guides and documentation for commonly used technology tools.
• Answer user inquiries regarding technical issues and school technology policies.

Hardware and Software Management:

• Assist with the setup, configuration, and maintenance of school devices.
• Manage software licenses and ensure software compliance within the school.
• Participate in inventory control of IT equipment and accessories.

Classroom Technology Support:

• Set up and troubleshoot classroom technology equipment, including projectors, smart boards, and sound systems.
• Collaborate with teachers to integrate technology effectively into their lessons.

Other Responsibilities:

• Assist with the preparation and execution of IT-related events or projects.
• Stay up-to-date on evolving educational technology trends and applications.
• Maintain a positive and professional demeanor, providing excellent customer service to all users.

Qualifications and Requirements:

• Degree/Diploma in Information Technology (IT) or Computer Science.
• Maintain an up-to-date approved IT systems certification for the entire duration of the contract period. An IT-approved certification list will be reviewed and published annually based on the technology currently being utilized within the school’s IT infrastructure.
• Excellent problem-solving and analytical skills
• Strong communication and collaboration skills (written and verbal)
• Ability to work independently and as part of a team
• Adaptability and willingness to learn new technologies
• Be proactive and independent in creative development 

Safe Recruitment Practices:

As a school with a diverse collective of experts, we uphold recruitment protocols that adhere to the highest possible international standards. We conduct thorough pre-employment checks on candidate references and verify qualifications. If you require further information regarding the School's 'Pre-Appointment Checks,' please liaise with our People and Culture representative, as the process may vary for individuals of different nationalities.

We prioritise the careful scrutiny of checks as they are essential in ensuring a safe and secure environment for our students. By maintaining stringent recruitment practices, we aim to provide a nurturing and protected learning environment for all our students.

The duties and responsibilities of this post may vary from time to time according to the changing demands of the school. This job description may be reviewed at the reasonable discretion of the Head of School and school leadership in the light of those changing requirements and in consultation with the post holder

• Employee equity
• Personal leave
• Open culture
• Personal development opportunities
• Free Parking
• Free to use School's facilities such as gym, swimming pool and sports court
• Working hour : 7.30am - 4.00pm

We are seeking a highly skilled and dedicated Network Operations Center (NOC) Operator to join our team. As a NOC Operator, you will play a critical role in monitoring, troubleshooting, and maintaining our network infrastructure 24/7. You will be responsible for ensuring optimal network performance, responding to incidents, and proactively identifying potential issues.

Key Responsibilities:

1. Network Monitoring:

• Continuously monitor network performance metrics, including bandwidth utilization, latency, and error rates.
• Utilize network monitoring tools to identify and diagnose network issues.
• Proactively identify and resolve potential network problems before they impact service delivery.

2. Incident Response:

• Respond to network incidents promptly and efficiently, following established procedures.
• Troubleshoot network issues, including hardware, software, and configuration problems.
• Escalate critical issues to higher-level support teams as needed.

3. Network Configuration:

• Configure network devices, such as routers, switches, and firewalls, to meet business requirements.
• Implement network changes in a controlled and documented manner.

4. Documentation:

• Maintain accurate and up-to-date documentation of network configurations, procedures, and incident reports.

Qualifications and Skills:

• Diploma in IT or Bachelor of IT or equivalent
• Strong understanding of networking protocols (TCP/IP, OSI model)
• Experience with network devices (routers, switches, firewalls)
• Proficiency in network monitoring tools such as PRTG.
• Excellent troubleshooting and problem-solving skills
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills
• Ability to work in a 24/7 shift-based environment
• CCNA or equivalent certification (preferred)
• Must be able to speak, write and read English, Bahasa and Chinese

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Regular team activities
• Company trips
• Medical insurance
• Open culture
• Personal development opportunities

We are seeking a highly motivated and customer-focused individual to join our team as an Alibaba.com Service Specialist (Key Account). In this role, you will have the opportunity to work closely with Alibaba.com, providing them with exceptional support to help client's manage their account effectively. This position offers a fantastic learning opportunity with exposure to Alibaba.com, contributing to personal growth and career advancement.

Responsibilities:

• Commission structure in place for successful account renewals, offering additional income.
• Expand relationship with existing customers by continuously proposing solutions that meet their objectives.
• Opportunity to collaborate directly with Alibaba, gaining valuable insights into their operations and fostering understanding of e-commerce.
• Fantastic learning opportunity with exposure to Alibaba, contributing to personal growth and career advancement.
• Assist clients in managing their accounts.
• Engage with clients via various channels to promptly and satisfactorily resolve their issues.
• Proactively handle clients’ objections, providing appropriate solutions and alternatives.
• Provide operational support to sales teams, ensuring exceptional service delivery.
• Conduct onboarding calls, collect necessary information, and meet deadlines efficiently.
• Stay up-to-date with new features, products, and service on Alibaba platform.
• Advise clients on promotional activities, online events, webinars, and training sessions.
• Provide training and guidance on operating the Alibaba platform effectively.
• Perform data analysis and conduct performance reviews to identify improvement areas.
• Ability to provide training and guidance to clients on platform usage.
• Seize growth opportunities for clients based on performance evaluation.

Requirements :

• Candidates must possess at least a Diploma or Degree in Computer Science / Information Technology, Advertising / Media Studies, Marketing, Business Studies / Administration / Management, or equivalent.
• Fresh graduates are encouraged to apply.
• Fluent in English, Malay, and Mandarin dialects would be an additional advantage.
• Knowledge of online technologies and their use in delivering customer and business benefits.
• Strong team player with excellent interpersonal
• Good organizational skills and time management.
• Take the initiative to learn and complete the tasks assigned.

Perks & Benefits

• Nearby public transport
• Casual dress code
• Free snacks / Happy hours
• Personal leave

工作職責：

• 與銷售團隊協調客戶的詢問、訂單和收款。
• 協助準備行銷工具，包括小冊子、目錄、傳單以及線上行銷材料。
• 收到銷售訂單後，準備報價單、發票和交貨單 (DO) 等文件以及其他相關文件。
• 與銷售團隊密切合作並支援他們滿足客戶的要求。
• 協助同事進行盤點，確保庫存已控制並與資料儲存系統保持一致。
• 執行行政工作並保持適當的歸檔。
• 執行上級不時指派的任何臨時職責。

職位要求：

• 候選人必須至少擁有任何研究領域的文憑或學位。
• 鼓勵應屆畢業生或工作經驗少於2年的候選人申請。
• 所需語言：英語、馬來語和華語。
• 精通 Microsoft Office（Excel、Words 和 Power Point）。
• 願意在需要時支援週末。
• 需要多任務、負責任、最少的監督並注重細節。
• 對職業發展抱持強烈的熱情
• 積極的態度和良好的協調能力。

津貼和福利

• 津貼（旅費、交通費等）
• 休閒著裝要求
• 免費小吃/歡樂時光
• 公司旅行
• 個人發展機會
• 有薪培訓和發展
• 遠距工作彈性

加入我們作為銷售和行銷支援人員，結合您的技術專業知識、線上銷售知識和創造力，推動銷售成功並在不同平台上吸引客戶。

職責：

• 更新並維護電子商務平台上的產品清單。
• 規劃、創建和管理有效的電子商務平台，以推動合格的流量並最大限度地提高投資回報率。
• 與行銷團隊合作，執行與銷售相關的活動以提高銷售績效（電子郵件活動、社群媒體促銷、影片等）。
• 幫助管理訂單生命週期，從訂單輸入到履行。
• 銷售行政支援和指派的其他職責。
• 產生並追蹤銷售報告以監控績效。

要求：

• 行銷、數位行銷或任何相關領域的最低文憑或學位。也鼓勵理科畢業生申請！
• 擁有任何電子商務、社群媒體行銷相關職位的經驗。
• 自我激勵、遵守紀律、獨立且願意學習。
• 做事細緻，解決問題的能力強。
• 優秀的溝通和客戶服務能力。
• 能夠在壓力下工作並在緊迫的期限內完成工作。
• 熟練Adobe攝影計劃
• 照片/影片編輯的基本知識。

津貼和福利

• 佣金和獎金
• 免費小吃/歡樂時光
• 公司旅行
• 有薪培訓和發展

我們正在尋找積極進取、以客戶為中心的個人加入我們的團隊，擔任阿里巴巴服務專家（大客戶）。在此職位上，您將有機會與阿里巴巴密切合作，為他們提供卓越的支持，幫助客戶有效管理其帳戶。該職位提供了接觸阿里巴巴的絕佳學習機會，有助於個人成長和職業發展。

職責：

• 為成功續訂帳戶而製定的佣金結構，提供額外收入。
• 透過不斷提出滿足現有客戶目標的解決方案來擴大與現有客戶的關係。
• 有機會直接與阿里巴巴合作，獲得有關其營運的寶貴見解並加深對電子商務的了解。
• 接觸阿里巴巴的絕佳學習機會，有助於個人成長和職業發展。
• 協助客戶管理他們的帳戶。
• 透過多種管道與客戶互動，及時、滿意地解決他們的問題。
• 積極處理客戶的異議，提供適當的解決方案和替代方案。
• 為銷售團隊提供營運支持，確保提供卓越的服務。
• 進行入職電話、收集必要的資訊並有效率地按時完成任務。
• 隨時了解阿里巴巴平台的新功能、產品和服務。
• 就促銷活動、線上活動、網路研討會和培訓課程向客戶提供建議。
• 提供有效運作阿里巴巴平台的培訓和指導。
• 執行數據分析並進行績效審查，以確定改進領域。
• 能夠為客戶提供平台使用方面的培訓和指導。
• 根據績效評估為客戶抓住成長機會。

要求 ：

• 候選人必須至少擁有電腦科學/資訊科技、廣告/媒體研究、行銷、商業研究/行政/管理或同等學歷的文憑或學位。
• 鼓勵應屆畢業生申請。
• 流利的英語、馬來語和普通話方言將是一個額外的優勢。
• 了解線上技術及其在提供客戶和業務利益方面的用途。
• 具有良好的人際交往能力的強大團隊合作者
• 良好的組織能力和時間管理能力。
• 主動學習並完成指派的任務。

津貼和福利

• 附近的公共交通
• 休閒著裝要求
• 免費小吃/歡樂時光
• 事假

Responsibilities

• Record, initiate enter the cargo or shipments to the system to ensure existing information for further processing
• Pack, prepare, classify, and hold the shipments according to destination and the routing to be handled by assigned staff
• Calculate, account, and provide information about the shipment statistics; weight, destination, quantity, type, charge… etc.
• Perform material handling, receive, and deliver to the desired routing, processing, recipient, or any other concerned party.
• Communicate, plan, monitor, and report on processed or held goods for manipulation, delivery to other parties, or status updates.
• Maintain a professional appearance when communicating with clients and customers, and respond to their enquiry with the quality of service they desire.
• Complete the paperwork and filing tasks as directed, and offer crucial support in maintaining records and monitoring the status of shipments that are not being processed.
• Carry out reception activities and consult customers about any queries, answer phones and emails regarding any issue.
• Coordinates with clients to arrange for the provision of logistics services at the client’s site
• Communicates with other departments including sales and marketing to effectively plan and distribute the workload
• Follows procedures of reporting on performance, budgets and other reports required from time to time to the superior.
• All employees are subject to transfer within the various branches and divisions of the company in which he/she is employed

Education

• Minimum Diploma in any field
• Degree Holders are encouraged to apply

Training/Skills

. Training for IATA Dangerous Goods Course will be provided

Training for International Maritime Dangerous Goods will be provided

. Accountable and focused on providing excellent customer experience

. Strong interpersonal and communication abilities; adept with Microsoft Office

• Able to work under pressure and throughout irregular hours; eager to learn; and exhibiting positive work attitudes and behaviours

Experience

• Minimum 2 years working experience directly related to the duties & responsibilities specified

Perks & Benefits

• Employee equity
• Personal leave
• Open culture
• Personal development opportunities
• Medical Insurance Plus Saving

Responsibilities

• Provide support to Superior as and when required
• Update internal operation procedures document as needed
• Support the Superior in managing and resolving operational issues
• Work with Superior to provide excellent customer service
• Sort and distribute mails and faxes to respective personnel
• Store, file and retrieve corporate documents and reports as and when needed
• Order, store and organize all office supplies
• Manage incoming and outgoing letters and packages
• Perform general office administrative and clerical duties
• Reconcile payments and receipts to various parties on time
• Manage all office orders on regular basis
• Maintain logs and spreadsheets for all office activities
• Packing / Labeling / Marking etc
• All employees are subject to transfer within the various branches and divisions of the company in which he/she is employed

Education

• Diploma Level

Training/Skills

• Training for IATA Dangerous Goods Course will be provided
• Responsible and customer service oriented
• Eager to learn with good working attitude & behaviour
• Ability to communicate effectively at all levels

Experience

• Diploma in Logistic is an advantage

Perks & Benefits

• Employee equity
• Personal leave
• Open culture
• Personal development opportunities
• Medical Insurance Plus Saving

Tiramizoo Sdn Bhd is the Malaysian subsidiary of Tiramizoo GmbH; the leading TMS for urban logistics specializing in Software as a Service (SaaS). We place great emphasis on customer satisfaction and are looking for a dedicated Junior Support Manager/ Support Executive to join our support team and help deliver world-class service to our customers.

Duties and Responsibilities:

Customer Support:

• Process incoming customer enquiries via ticket system, email, telephone and chat. Provide quick and friendly response to customer questions, complaints and concerns.
• Analyse customer problems and provide effective solutions in timely manner. If necessary, manage the escalation of complex problems to the relevant department.
• Maintain customer and partner data and interactions in the CRM system. Ensure accurate and complete documentation.

Sales Support

• Support sales colleague to conduct online or physical system demo.
• Support and manage the process of onboarding a new customer from platform creation, initial setup and training.
• Provide system expertise knowledge to sales colleagues.

Team Coordination

• Report and manage resolutions of system bugs or new feature requests.
• Liaise with the support team and product team in Germany to ensure service level agreements are met.
• Support in testing of new functions in the software prior to release to production.
• Assist in the training of new team members and further development of the team.

Process optimisation

• Identify opportunities to improve support processes.
• Produce reports on common issues and their solutions to take preventative action.
• Constantly update knowledge of the company's products and services. Participate in training courses and workshops.

Customer feedback

• Collect customer feedback and providing analyses to improve product and service quality.

Documentation

• Maintain support documentation and creating guides for frequently asked questions.

Qualifications:

• Completed training or studies in the field of Computer Science or Business IT
• Previous experience is Supply Chain or Logistics added advantage but not mandatory.

Other:

• Must possess own transport.

Perks & Benefits

• Casual dress code
• Personal leave
• Medical leave
• EPF/SOCSO/EIS
• Remote work flexibility
• Free parking
• Travelling claim

我們在愛麗絲史密斯學校的目的

正如我們校歌所唱的：「很快就有了兩個，又有幾個加入了」。愛麗絲·史密斯（Alice Smith）發起了一場只有兩個人的運動。這一勇敢的舉動引發了積極的連鎖反應。她激勵其他家庭加入她的旅程，為一代又一代的學習者創造一個培育環境，並為成千上萬的家庭創造一個家外之家。

同樣，我們透過建立一個培育社區來保持愛麗絲史密斯精神的活力，鼓勵我們的學生帶著勇氣、好奇心和同情心探索世界。

共同建立一個更美好的世界。

我們的目標體現在我們的三大策略支柱：

我們的員工

我們是一個由專家和好奇心組成的多元化集體，共同努力突破教育的界限，引領不斷變化的世界的學習。

我們的學生

我們鼓勵學生帶著勇氣和好奇心探索不同的道路，在一個能讓他們發揮最好的自我影響力的環境中。

 我們的世界

我們是一個相互支持、相互連結的社區，共同創新、探索和學習。

機會（角色概述）

KLASS IT 支援主管在確保 IT 系統平穩運作以及為組織內的使用者提供卓越的客戶服務方面發揮著至關重要的作用。他們充當技術 IT 解決方案和非技術使用者之間的橋樑，幫助解決問題並提高整體生產力。

技術支援：

• 根據既定的服務等級協定 (SLA) 向教職員工和學生提供 0-1 級技術支援。
• 排除並解決各種硬體和軟體問題，包括桌上型電腦、筆記型電腦、平板電腦、印表機、網路連線和教育軟體。
• 記錄支援互動和解決方案以供日後參考。
• 將 2-3 級支援問題回報給 IT 經理或指定的團隊成員以進一步解決。

使用者支援和培訓：

• 協助教職員工和學生使用基本技術，並提供新軟體和應用程式的培訓。
• 開發和維護常用技術工具的使用者指南和文件。
• 回答使用者有關技術問題和學校技術政策的詢問。

硬體和軟體管理：

• 協助學校設備的設定、配置和維護。
• 管理軟體許可證並確保學校內的軟體合規性。
• 參與IT設備及配件的庫存控制。

課堂技術支援：

• 設置課堂技術設備並排除故障，包括投影機、智慧板和音響系統。
• 與教師合作，將科技有效地融入他們的課程中。

其他職責：

• 協助準備和執行 IT 相關活動或專案。
• 隨時了解不斷發展的教育科技趨勢和應用。
• 保持積極和專業的風範，為所有使用者提供優質的客戶服務。

資格及要求：

• 資訊科技 (IT) 或電腦科學學位/文憑。
• 在整個合約期間內保持最新的經批准的 IT 系統認證。 IT 批准的認證清單將根據學校 IT 基礎設施目前使用的技術每年進行審查和發布。
• 優秀的解決問題和分析能力
• 較強的溝通和協作能力（書面和口頭）
• 能夠獨立工作和團隊合作
• 適應能力和學習新技術的意願
• 積極主動、獨立地進行創意開發

安全招募實務：

作為一所擁有多元化專家群的學校，我們堅持遵循最高國際標準的招募協議。我們對候選人的推薦信進行徹底的聘前檢查並驗證資格。如果您需要有關學校「預約前檢查」的更多信息，請聯繫我們的人民和文化代表，因為不同國籍的個人的流程可能有所不同。

我們優先考慮仔細審查檢查，因為它們對於確保我們的學生有一個安全可靠的環境至關重要。透過保持嚴格的招募實踐，我們的目標是為所有學生提供一個培育和受保護的學習環境。

根據學校需求的變化，該職位的職責可能會不時發生變化。校長和學校領導層可以根據不斷變化的要求並與職位持有者協商，酌情審查本職位描述

• 員工股權
• 事假
• 開放文化
• 個人發展機會
• 免費停車
• 免費使用學校設施，如健身房、游泳池、運動場
• 工作時間 : 7.30am - 4.00pm

Tiramizoo Sdn Bhd 是 Tiramizoo GmbH 的馬來西亞子公司；領先的城市物流 TMS，專門從事軟體即服務 (SaaS)。我們非常重視客戶滿意度，並正在尋找一位專門的初級支援經理/支援主管加入我們的支援團隊，幫助為我們的客戶提供世界一流的服務。

職責與責任：

客戶支援：

• 透過票務系統、電子郵件、電話和聊天處理傳入的客戶詢問。對客戶的問題、投訴和疑慮提供快速、友善的答案。
• 分析客戶問題並及時提供有效的解決方案。如有需要，將複雜問題回報給相關部門。
• 維護 CRM 系統中的客戶和合作夥伴資料以及互動。確保文件準確、完整。

銷售支援

• 支援銷售同事進行線上或實體系統演示。
• 支援和管理新客戶的入職流程，包括平台創建、初始設定和培訓。
• 向銷售同事提供系統專業知識。

團隊協調

• 報告和管理系統錯誤或新功能請求的解決方案。
• 與德國的支援團隊和產品團隊聯絡，確保滿足服務等級協定。
• 在發佈到生產環境之前支援測試軟體中的新功能。
• 協助新團隊成員的訓練和團隊的進一步發展。

流程優化

• 確定改進支援流程的機會。
• 產生有關常見問題及其解決方案的報告，以採取預防措施。
• 不斷更新公司產品和服務的知識。參加培訓課程和研討會。

客戶回饋

• 收集客戶回饋並提供分析以提高產品和服務品質。

文件

• 維護支援文件並為常見問題建立指南。

資格：

• 完成電腦科學或商業 IT 領域的培訓或學習
• 先前的經驗是供應鏈或物流的額外優勢，但不是強制性的。

其他：

• 必須擁有自己的交通工具。

津貼和福利

• 休閒著裝要求
• 事假
• 病假
• 公積金/社會保險/EIS
• 遠距工作彈性
• 免費停車
• 旅行索賠

工作職責：

• 參與安全系統（如閉路電視、刷卡門禁系統、智慧警報監控系統等）的準備安裝、組裝、調試和故障排除。
• 參與內部和第三方安全產品的測試。
• 附加優勢：光纖到府（FTTH）、公共廣播（PA）系統、SMATV系統和對講系統的知識
• 幫助客戶解決技術問題。
• 參與安全產品的服務。
• 向各自的主管報告服務和維修狀態。
• 協助準備並向各自的主管提交各種技術報告。
• 為客戶提供系統或產品培訓

要求：

• 所需技能：Microsoft Office、ELV 系統、ICT 和電腦的技術知識是額外優勢。
• 分析思考和良好的自律
• 能夠在沒有太多監督的情況下獨立工作。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 開放文化
• 個人發展機會

我們在愛麗絲史密斯學校的目的

正如我們校歌所唱的：「很快就有了兩個，又有幾個加入了」。愛麗絲·史密斯（Alice Smith）發起了一場只有兩個人的運動。這一勇敢的舉動引發了積極的連鎖反應。她激勵其他家庭加入她的旅程，為一代又一代的學習者創造一個培育環境，並為成千上萬的家庭創造一個家外之家。

同樣，我們透過建立一個培育社區來保持愛麗絲史密斯精神的活力，鼓勵我們的學生帶著勇氣、好奇心和同情心探索世界。

共同建立一個更美好的世界。

我們的目標體現在我們的三大策略支柱：

我們的員工

我們是一個由專家和好奇心組成的多元化集體，共同努力突破教育的界限，引領不斷變化的世界的學習。

我們的學生

我們鼓勵學生帶著勇氣和好奇心探索不同的道路，在一個能讓他們發揮最好的自我影響力的環境中。

我們的世界

我們是一個相互支持、相互連結的社區，共同創新、探索和學習。

工作目的

學術支援主管為學校體育部門提供專業標準的協助。該角色的目的是透過提供廣泛的策略和營運行政支持，特別是領導與體育部門相關的所有行政支援領域，以支持學校的日常生活。學術支援主管透過良好的溝通、協作、快速解決問題以及始終保持專業形象，在支持體育和體育界方面發揮積極作用。

責任/義務：

1. 行政任務

這一角色的性質意味著學術支援主管必須積極回應

以滿足學校日常的需要和要求。以下範例代表了學術支援主管應承擔的一些管理任務：

• 透過電話、電子郵件處理家長的詢問，確保將問題傳遞給體育運動團隊的適當成員。
• 管理、規劃、支援和協調體育和運動隊的管理，例如協助體育場館預訂和安排會議。
• 每學期將所有賽程更新至日曆和學校好友。
• 與員工跟進，確保整週都落實行動要點。
• 負責訂購學生（體育領導者、GCSE、ALevel）T 卹。
• 管理受僱官員的預訂和付款。 （裁判員）
• 聯絡當地固定裝置和體育相關旅行的交通。
• 與接待學校聯絡，完成海外旅行所需的所有行政任務。這包括預訂航班和創建旅遊小冊子。
• 整理學生資訊（聯絡資訊、照片、飲食和醫療資訊）並與負責人員分享。
• 協助更新和追蹤本地和海外旅行的預算，包括航班、交通等
• 與體育主管和體育總監合作，與其他部門聯絡體育和體育賽事。
• 協助將所有賽事更新至體育和體育日曆。
• 在體育和體育領導團隊的指導下定期更新體育網站。
• 在體育和體育領導團隊的指導下發送家長通訊。
• 協助製作學生進度報告。

2. 活動

無論是面對面的還是虛擬的，學校活動對於我們學校的聲譽、運作和社區意識至關重要。我們以專業且敏感的方式舉辦活動非常重要。學術支援執行官在監督 SLT 監督下的活動後勤安排方面發揮著至關重要的作用。這可能包括以下內容：

• 監督與相關部門和個人圍繞活動組織的溝通，例如預訂空間、座位安排和建立活動表格，並確保所有資訊準確並透過 KissFlow 上傳。
• 與音響技術人員一起規劃活動的音響和燈光。
• 確定該活動是否需要 TI 支援。
• 與供應商一起處理所有採購訂單和因該事件而產生的任何付款，並確保及時交貨。
• 透過電子郵件協助分發邀請函，並協助管理學校表演和學校場地特別活動的賓客名單，例如回覆名單或售票櫃檯。
• 根據活動的性質和代表人數，與菜單上的食品供應商聯絡，安排茶點。
• 製作表演節目和其他相關資料，例如幻燈片/腳本（電子或硬拷貝）。
• 協調由 SLT 監督的演講、集會和慶祝活動的準備工作（準備獎項和證書），並在適當的情況下支持其他學校活動。

選擇標準：

基本的：

• 擁有並發展支持學校行政需求所需的 IT 技能和知識。
• 與家長、學生、老師和同事進行敏感而自信的溝通，清晰地傳達想法，並尊重和協作地工作。
• 在決策和解決問題時表現出主動性，考慮不同的觀點、變數、路徑和結果。
• 靈活、適應性強、創造性思維和多任務處理，以處理大量項目/疑慮/詢問。這包括高水準的組織能力和時間管理。
• 在獨立工作中表現出前瞻性思維，有時需要很少的監督。
• 透過努力使工作環境盡可能愉快和富有成效，並保持積極和以解決方案為中心的態度，成為團隊合作者。
• 在與他人互動的各個方面表現出誠實和正直，並尋求建立積極和支持性的工作關係。
• 擁有並發展支持學校行政需求所需的 TI 技能和知識。
• 對自己的職業發展表現出積極主動的態度，並透過分享實踐、領導和參與培訓以及尋找進一步成長和發展的機會來支持團隊成員的職業發展。

此外，為了成為一名有效的團隊合作者，學術支援主管應具備或證明有能力在以下關鍵領域發展技能和特質，這些領域被認為對該職位至關重要：

1. 易學性

2. 韌性

3. 敏捷性

4. 協作

5. 言語交流

6. 書面溝通

7. 創造力

8. 解決問題

9. 善良、同情心和同理心

理想的：

• 在學校工作的具體經歷
• 熱衷教育事業
• 管理 Zoom 會議、學校活動的經驗
• iSAMS 與 GMASS 經驗
• 使用 Google 和 Windows 的經驗
• 使用 Adobe Creative Cloud 的經驗，例如 Photoshop 和 InDesign、Canva、Video Maker
• 優秀的英語書寫和口語。

安全招募實務：

作為一所擁有多元化專家群的學校，我們堅持符合最高國際標準的招募協議。我們對候選人的推薦信進行徹底的聘前檢查並驗證資格。如果您需要有關學校“預約前檢查”的更多信息，請聯繫我們的人民和文化代表，因為不同國籍的個人的流程可能有所不同。

我們優先考慮仔細審查檢查，因為它們對於確保我們的學生有一個安全可靠的環境至關重要。透過保持嚴格的招募實踐，我們的目標是為所有學生提供一個培育和受保護的學習環境。

根據學校需求的變化，該職位的職責可能會不時發生變化。校長和學校領導層可以根據不斷變化的要求並與職位持有者協商，酌情審查本職位描述。

津貼和福利

• 員工股權
• 事假
• 開放文化
• 個人發展機會
• 免費停車
• 免費使用學校設施，如健身房、游泳池、運動場

職位描述：

• 為客戶提供技術支持，確保及時有效地解決技術問題。
• 解決技術問題並與研發部門合作解決複雜問題。
• 開發技術文檔，包括使用者手冊、故障排除指南和常見問題。
• 為客戶和內部員工舉辦產品使用和故障排除技術的培訓課程。
• 不斷更新產品特性、技術規格和產業趨勢的知識。

要求：

• 電機工程、電子工程或相關領域的學士學位。
• 具有技術支援或類似職位的經驗，最好是在電氣或電子行業。
• 強大的解決問題能力和對細節的關注。
• 優秀的書面和口頭溝通能力。
• 能夠作為團隊的一部分獨立工作和協作。
• 熟練使用診斷工具和故障排除技術。
• 有電氣保護系統和能源監控解決方案經驗者優先。

我們提供什麼：

• 在職培訓，讓您具備必要的技能和知識。
• 專業成長和職業發展的機會。
• 支持性和協作性的工作環境。
• 接觸最新的產業趨勢和技術。

津貼和福利

• 事假
• 開放文化
• 個人發展機會

職位名稱：技術工程師

地點：

No.1-2 Second Floor, Jln Anggerik Vanilla BF 31/BF, Kota Kemuning, 40460 莎阿南, 雪蘭莪

部門：

設計部

薪資範圍：

有競爭力，基於經驗

關於角色：

我們正在尋找熟練的技術工程師加入我們的團隊！在此職位中，您將與客戶密切合作，以滿足他們的要求並提供創新的技術解決方案。您還將參與新產品的研究和開發以及現有產品的最佳化。如果您擁有土木工程、技術支援和施工經驗，並且熱衷於創建高效的解決方案，那麼這就是您的完美職位！

主要職責：

• 了解客戶需求並提供有效的技術解決方案。

• 研究和開發新產品，同時改進現有產品。

• 與設計團隊合作，確保技術準確性和效率。

我們正在尋找什麼：

•土木工程或相關領域的文憑或學士學位。

• 較強的溝通能力及獨立工作能力。

• 精通英語、馬來語和中文（中文流利者優先）。

• 熟悉Microsoft Office、WPS等辦公室軟體。

• 深入了解當地建築結構設計規範。

• 3年以上現場施工經驗，重點在於技術支援和專案管理。

• 熟練使用應力分析軟體（例如Protastruct、Autodesk Robots、Staad Pro 或Midas Gen ）並且能夠進行獨立的結構應力計算。

為什麼加入我們？

• 成為充滿活力和創新團隊的一員。

• 致力於令人興奮的專案並開發尖端的解決方案。

• 職涯發展和專業發展的機會。

如果您準備好接受新的挑戰並為一家具有前瞻性的公司做出貢獻，我們很樂意聽取您的意見！

津貼和福利

• 員工股權
• 公司旅行
• 醫療保險
• 事假
• 開放文化
• 個人發展機會

Job Title: Technical Engineer

Location:

No.1-2 Second Floor, Jln Anggerik Vanilla BF 31/BF, Kota Kemuning, 40460 Shah Alam, Selangor

Department:

Design Department

Salary Range:

Competitive, based on experience

About the Role:

We are looking for a skilled Technical Engineer to join our team! In this role, you’ll be working closely with customers to meet their requirements and provide innovative technical solutions. You will also be involved in researching and developing new products, as well as optimizing existing ones. If you have experience in civil engineering, technical support, and construction, and are passionate about creating efficient solutions, this is the perfect role for you!

Key Responsibilities:

• Understand customer needs and provide effective technical solutions.

• Research and develop new products, while also improving current ones.

• Collaborate with the design team to ensure technical accuracy and efficiency.

What We’re Looking For:

• Diploma or Bachelor’s Degree in Civil Engineering or a related field.

• Strong communication skills and the ability to work independently.

• Proficiency in English, Bahasa Malaysia, and Chinese (preferred for fluent Chinese speakers).

• Familiarity with Microsoft Office, WPS, and other office software.

• In-depth knowledge of local building structure design specifications.

• 3+ years of on-site construction experience, with a focus on technical support and project management.

• Proficiency in stress analysis software (e.g., Protastructure, Autodesk Robots, Staad Pro, or Midas Gen) and the ability to conduct independent structural stress calculations.

Why Join Us?

• Be part of a dynamic and innovative team.

• Work on exciting projects and develop cutting-edge solutions.

• Opportunities for career growth and professional development.

If you’re ready to take on new challenges and contribute to a forward-thinking company, we’d love to hear from you!

Perks & Benefits

• Employee equity
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities