ABOUT YOUR ROLE: You will be essential to our products' success from ideation to market launch as an experienced product manage and will be part of our product management team. You will need to have  a strong combination of technical expertise, business acumen, and strategic thinking. You should also have a track record of effectively launching products into the market and maximizing their performance over the course of their lives and in addition, act as the “Voice of the local business/market”, while aligning with regional strategy. You will be based in Kajang, Selangor . You will report to the Senior Manager, Product Management, ASEAN.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Create a well-defined product strategy that is in line with the overarching business goals. Make a thorough product plan that outlines both short- and long-term objectives, and manage it.
• Work closely with the local RnD team to develop & launch products which are truly unique to the local market. Identify, highlight & work with the regional team for bigger platform projects.
• Map out key competitors' product portfolio, conduct research & benchmarking studies to develop a deep understanding of their market position.
• Clearly convey product plans, updates, and significant achievements to external partners and internal stakeholders. Serve as a liaison between teams with and without technical expertise.
• Use customer insights and data analytics to create well-informed choices. 
• Develop and execute go-to-market strategies, including product positioning, messaging, and pricing.
• Joint visits to converters & end users along with sales & segment teams on project basis for new opportunities.
• Work closely with the Marcom team to develop a Commercial Messaging package including Collaterals, Selling Tools, Product Services Guide, Standardized Product Data Sheets and Launch Pack for local products & ensure alignment with regional guidelines.
• Develop new suppliers or new products with existing suppliers to ensure products are introduced to the market of greatest value.
• Provide training, consultation and support to customers, sales and quality consultants in product technology.
• Summarize and conclude the product introduction plan and manage constructive conclusions with the team.
• Gain preliminary understanding of regulatory/compliance requirements related to product and market applications.

About the job

IKEA Malaysia is seeking a passionate Fulfilment Manager with a strong commercial sense to drive our ambitious agenda, supporting the country in strengthening the IKEA brand and its competitive position through ensuring efficient and effective customer fulfilment operations, coordinating supply and demand to maximize product availability while minimizing costs, integrate global supply/logistics strategies into country fulfilment approach to optimize fulfilment execution and provide a great customer experience across all selling channels.

Your assignment

• Accountable for leading, coaching, and developing the country fulfilment organisation in securing excellence in-store fulfilment operations through strong matrix support. Lead and inspire the Store Logistics Manager matrix and provide support with the necessary tools, methodologies, and functional competence.
• Identify and motivate talents within the country fulfilment organization and secure long-term competence development and succession plans that contribute to a successful future of IKEA growth. In addition, the matrix relationship supports competence development and succession for the key logistics roles in the stores.
• Be an active member of the Global fulfilment network and share the responsibility for securing strategic direction, growth, and sustained profitability in the country.
• Participate actively in creating the country’s business plan and be accountable for converting it into fulfilment actions and goals to ensure fulfilment contributes to maximising growth in each country.
• Work actively in the country's commercial team and contribute to the creation of the commercial calendar by fully integrating the fulfilment considerations thereby maximising the availability of stock for customers across all selling channels at the lowest possible cost.
• Accountable for securing the fulfilment capacity requirements that form a part of the total supply chain capacity is integrated into the country expansion plan.
• Develop the customer fulfilment business through innovations in technology, equipment, process improvement, people development, and sharing of best practices.
• Deliver the best possible fulfilment performance results that contribute to the total value chain results by managing logistics costs in retail and initiating actions to reduce costs.
• Set clear goals and expectations, such as logistics costs reflecting regional and local retail/supply strategies including country goals, and make time to follow these up with the Logistics Managers in each store in the country.
• Ensure that all units (service offices and stores) work ethically and in compliance with internal and external laws/rules, including legislation relating to risk, sustainability, and health and safety regulation.

Role purpose
• Drive the Syngenta Professional Solutions, Professional Pest Management (PPM) business (details as per below) in Malaysia
• Formulate & implement strategies and manage projects to achieve growth objectives with alignment to regional aspirations & strategies
• Review development strategy to optimise product portfolio, prepare launch plans, ensure effective post launch activities to maximize growth, evaluate new opportunities, review channel/KAM strategy to maximize effectiveness
• Explore and accelerate growth opportunities in PPM across Malaysia.
• Prepare and communicate technical-commercial information to ensure efficient knowledge
transfer to internal and external stakeholders
• Manage and update sales forecast regularly for Malaysia
• Achieve agreed sales and tech-related targets with sales delivery and profitability for PPM.
• Manage NPI (New Products) based on country needs
• Provide technical support for marketing and commercial.

Accountabilities
Business Development
• Formulate growth and market development strategies.
• To ensure growth project deliverables are achieved on schedule
• Ensure that the right products are developed and registered to support profitable business growth
• Review and revamp (if necessary) distribution networks
• Ensure there is adequate ‘pull strategy’ via demand creation activities such as technical advisory services, technical information, etc
• Ensure field demonstrations communicate advantages and value propositions for PPM solutions
• Identify new market opportunities for all business pillars in Malaysia (including new ai’s, formulations and/or use of application technology)
• Ensure the product supply, product trial and product registration are on track from time to time
• Pro-actively look for innovative growth opportunities

Communication Liaison
• Liaise with and proactively influence key stakeholders (internal & external) with relevant technical & commercial information
• Build strong relationships with key growers, stakeholders and channel partners to facilitate the positioning of Syngenta products as the products of choice based on a strong technical position & confidence in use
• Liaise with MY and/or APAC business teams to ensure timely execution of action plans, knowledge transfer and sharing of best practices
• Identify knowledge gaps and develop relevant technical and commercial training to support channel

You will play an important role to:

• Coordinate, direct and control the work of the sales personnel and ensure the achievement of sales targets and objectives.

• Ensure good knowledge of the market and monitor competitors' activities and provide any marketing data for management's information.

• Communicate with the field sales force on the company policies, product development, sales programs.

• Appraise the performance and assist in the training and development of sales personnel.

• Ensure all relevant market/business information relating to the credit worthiness and/or financial standing of any sales prospects are communicated earliest to all sales personnel and take necessary business protection action immediately.

• Ensure Company stated credit terms are adhered to and be responsible for all collection of debts from customers in a timely manner.

• Ensure leasing arrangements for customers are adhered to strictly and complete all relevant documentation in the shortest possible time.

• Reviews market analyses to determine customer needs, price schedules, and discount rates.

• Monitors and evaluates the activities and products of the competition.

• Maintains good relations with customers, advise them of Company's services and provide product and pricing information.

• Close liaison with technical team on any technical problems and ensure they are attended to immediately.

To be successful in this role, you will need to have:

• Handling corporate account with good presentation skill

• Strong passion in helping customers in their business digitization journey and have established a comprehensive client base through your past & current sales roles.

• Passionate about sales and derive satisfaction in being able to articulate the business benefits of Konica Minolta’s IT offerings and deliver positive outcomes that enhances & improves your client’s business.

• A strong team player and have demonstrated the ability to collaborate effectively with different internal supporting business units such as Support, Engineering, Operations & Marketing.

About the job

Are you passionate about shaping the future of omnichannel retailing? As the Omnichannel Development Manager at Ikano Retail, an IKEA retailer in 5 countries, you will play a pivotal role in enhancing the customer experience across multiple channels. You will drive strategic initiatives that elevate both the in-store and digital experiences, ensuring a seamless, personalized journey for our customers. Your work will be crucial in aligning key stakeholders and spearheading the development of innovative customer-facing solutions that define the future of IKEA’s omnichannel presence.

Your assignment

In this role, you will:

• Drive the creation of a unified customer experience that increases accessibility, convenience, and loyalty across all digital and physical touchpoints.
• Collaborate with functional and market leaders to remove barriers to a seamless shopping experience and empower store coworkers with tools and training for omnichannel selling.
• Drive strategic initiatives such as launching new payment & financing solutions or new digital solutions, such as personalized content and AI support, to enhance both in-store and online customer engagement.

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Air Export Files and reporting
• Use Tree View on daily basis
• Ensure arrival notices are communicated to overseas and customers
• Ensure accurate and timely client and vendors billing
• Interact with our customers in arranging their international shipments, meeting customer
• service standards
• Contribute to maintain good relationships with suppliers (Airline carriers, trucking companies and others involved)
• Meet compliance at all times to regulations internal and external in accordance with government regulations
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Ensure all customers standard operating procedures in place and updated in the DLSOPs
• Meet KPI standards in accordance with the Company’s procedures
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary
• Take on additional assignment as required, supporting company needs.

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

• Process customer’s orders/inquiries timely and accurately.
• Ensure customer’s orders are dispatched in the best route (transport plan) to optimize freight cost.

• Liaison with multiple parties including customers, overseas agents, etc for freight handling and/or other matters

• Handle shipping documentation (import/export / BL / documentation).

• Ensure compliance with customer’s Standard Operating Procedure.

• Communicate discrepancies/issues to team supervisor/manager when necessary.

• Consistently monitor emails and respond in a timely and professional manner to Customers and Appointed Service providers to provide full visibility to Customers.

• Responsible and familiarize with track & trace systems (LINK).

• Continuous update through communications on current statuses from Bollore network, international carriers, and subcontractors, troubleshooting any irregularities, and well well-prepared to construct information flows smoothly and timely to customers.

• Proactively request service failure reasons from the service providers' network and update Customers in the event of any service deviation from standard transport mapping.

• Ensure that contractual rates and agreed plans are always closely followed and aligned with Customers’ expectations.

• Work closely with OPM/RCM in preparing business review materials on a periodic basis (monthly & and quarterly).

• Lead periodic conference calls with the Customer's Control Tower or Key Contacts in reviewing the Dashboard Reports and time-critical shipments.
• Active participation in business reviews together with OPM/RCM to present our contractual performance and identify common service issues.
• With the support of peers, able to relate to the customer in transposing recurrence service issues.
• Carrying out any other ad-hoc work instruction requests made by the supervisor/manager.

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Knowledge in flow management/control tower / IFF contract operations management / key accounts
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset

About the job

As the world's largest research organization, Nielsen IQ is powered by talented creative scientists. Our Data Scientist Business Leaders come from diverse disciplines such as statistics, research methodology, mathematics, psychology, business, engineering, physics and demography. These professionals drive innovation, new product ideation, develops complex analysis and delivery of data insights to measure what consumers buy.

Responsibilities

• Own Data Science solutions for client requests and provide initial recommendations for complex client raised issues.
• Support Internal and External Clients with the understanding of Data Science design and methodology.
• Accompanied senior leaders meet with clients to understand business needs and help offer innovative solutions.
• Work on creating new solutions use cases, proof of concept and prototypes by exploring diverse data sets using tools such as python/r.
• Understand Nielsen products and services to suggest new solutions for client challenges.
• Collaborate with other Data Science team units.
• Automate and develop solutions for existing processes.
• Innovate and create out of the box solutions by leveraging large and diverse data sets and state of the art technologies.

To lead, develop and inspire the Com&In team and other functions in the store in increasing the home furnishing interest of the many people and creating demand for home furnishing solutions and know how in the local market. Accountable for the store layout, range presentation and store communication thereby contributing to positioning the IKEA brand as the leader in life at home.

RESPONSIBILITIES OF THE JOB

• Lead and inspire the KV Com&In team to use knowledge of IKEA home furnishing and people's life at home to grow the business.
• Partner with the store manager to stimulate and increase interest in home furnishing for all co-workers in the store.
• Be the creative leader by initiating and facilitating workshops to generate creative directions.
• Secure vitality and seasonality in the store by creating and implementing a store commercial calendar together with the store management team.
• Lead the KV Com&In team in securing relevant and inspiring range presentation solutions, an optimal store layout and effective and efficient store communication that builds the IKEA Brand and distances IKEA retailers from the competition.
• Secure that the commercial team has the right understanding of store layout, range presentation and store communication thereby contributing to the work method for range presentation.
• Contribute with knowledge of people's life at home and consumer shopping behaviour in the creation and implementation of the store business plan.
• Based on the national competence development plan, identify current and future business needs in order to recruit, develop and retain a high performing and passionate KV Com&In team.
• Lead and challenge the Com&In team to constantly take actions that exploit commercial opportunities both in the short- and long term.
 

NIQ GFK CMI’s Customer Success Team is focused on delivering world class insights and reports to the clients and striving for very high level of Customer Satisfaction and advocacy.

Customer Success is NIQ GFK’s key department which is instrumental for the company’s success.

A successful candidate for this role will be someone who can establish strong relationships with both our clients and our colleagues. You will quickly become a trusted partner, working with many of our clients’ teams, including marketing, sales, category, and many more.

You will be expected to understand our clients’ needs and then create and present solutions that help achieve their strategic and tactical goals.  

If telling stories through data excites you but you’re uncertain whether you have the data knowledge: get in touch. We have an excellent training program, ensuring you understand all our products and how we create analyses.  

Responsibilities

• Lead a team of 3 - 5 analysts to deliver consistent and high-quality actionable insight   
• Build and maintain strong relationships with senior client stakeholders  
• Coach, develop and inspire team to develop careers and drive innovative approaches to client briefs  
• Manage internal stakeholders and projects to ensure the client’s requirements are translated into delivering the very best NIQ-GFK CMI can offer.   
• Proactively share and exchange best practice and industry knowledge across NIQ-GFK internal teams  
• Be responsible for delivering analytics & insights services and conducting tactical client training for Guided Analytics & NIQ GFK CMI products and solutions such as Brand Health, segmentation, Usage & Attitudes, Customer Experience, Shopper and Qualitative research.
• Entrusted to deliver flawless research and analytics to our clients. 
• Be responsible for identifying opportunities through day-to-day engagements with our clients, handing off opportunities to Account Development to pursue 
• Have a strong working knowledge of the client business priorities and the role we can play in supporting these goals
• Be a confident and capable crafter of compelling insights, deliver clear and actionable recommendations to our clients helping them grow their business.    

Your assignment

• Leads, coaches and develops a team of co-workers by creating and implementing a structured information flow to achieve alignment in all relevant lease administration processes related topics.
• Ensures efficient and timely lease contracts and other relevant document signing processes.
• Responsible for ensuring process efficiency by regular efficiency analysis of the lease administration and tenant operation processes.
• Responsible for leading tenant coordination processes, guidelines, and manuals to smooth tenants’ opening in the shopping centres.
• Responsible to lead and support design guidelines revision and deliverables.
• Contributes to current/new systems and database development.
• Responsible to guarantee and organise high quality data to support reports and analytics.
• Responsible to ensure governance compliance with the mandatory legislation and internal Ikano rules and regulations
• Prepare, propose and manage the Department travelling an expenses budget
• Responsible for developing, issuing, distributing and implementing instructions and template for development of lease strategies/yearly lease plans/budget and/or any lease development

ABOUT YOUR ROLE:

You will be responsible  for order processing, order follow up, product inquiries, on-time deliveries to help elevate customer satisfaction. This is a CONTRACTUAL role for 6 months.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Responsible for order processing to ensure all purchase orders are being executed promptly, customer-required delivery date/times are being met at all times.
• Sales order credit hold check, cash in advance - payment check.
• Daily email backlogs updates to customers.
• Bi-weekly indent orders updates to customers.
• Be able to provide product and quality information and excellent response to customers.
• Coordinate clearing aging inventory and slow-move inventory.
• CS support administrative tasks when needed, CS back up

ABOUT YOUR ROLE:

• You are part of the Apprenticeship Program which is a 12-month initiative dedicated to the comprehensive learning and development of individuals in the field of Customer Service. 
• In addition to on-the-job training in Customer Service, you will receive training and guidance in various functional areas, including communication, negotiation, project management, and participation in projects related to customer excellence and management. 
• Towards the final three months of the program, you will have the opportunity to collaborate with the Order Fulfillment team to gain a comprehensive understanding of our end-to-end order management processes. 
• Apprentices who demonstrate exceptional performance and potential during the program will be considered for a full-time role upon its completion.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Support Customer Service team and business functions in Malaysia to manage our customers’ experience.
• Assist in Customer service related projects.

WHAT WE OFFER:

• Day to day mentoring from the manager
• A dynamic and supportive work environment
• Learning opportunities in the latest real-world business and customer management applications 

• Responsible in developing and reviewing the annual compensation review process which include job evaluation, salary and benefits market competitiveness benchmarking, merit increase recommendations and all other policies and guidelines related to total compensation and benefits.
• Active involvement and lead in the role out of country or worldwide compensation programs or deployment of Corporate Rewarding/Compensation strategies.
• Collaborate with internal stakeholders such as HR Business partners and Location HR, Business division leader, Senior management in designing and implementing the annual compensation and benefits plan that aligned with business objectives.
• Conduct robust market research and analysis to benchmark compensation levels, benefits, and incentive structures against industry standards and competitors for local and international compensation schemes.
• Monitor market trends and legislative changes related to compensation and benefits, providing recommendations and guidance, and ensuring compliance with local and global regulations.
• Exchange with external networking groups and rewards consultants to keep abreast of latest compensation practices and trends.
• Drive the communication, competencies and knowledge management of compensation and benefits program and its applications, ensuring users have a clear understanding of the total rewards offerings available to them.

The purpose of the HR Manager, IKEA Klang Valley (KV) role is to lead and execute people strategies that drive employee engagement, organizational effectiveness, and business growth. This role is pivotal in integrating HR initiatives across various functions to ensure a cohesive and impactful people management approach. By leveraging IKEA's culture and values, the HR Manager, KV will optimize talent management, enhance the employee experience, and support IKEA's mission of creating a better everyday life for the many people.

Through strategic leadership and firsthand guidance, this role will translate Country People Strategies into local actions, provide HR advice to leaders, and foster an environment where IKEA's values are a living reality. As a key contributor to both the Store Management Team and the Country People Group, the HR Manager, KV will play a crucial role in shaping the business and people growth of IKEA Malaysia.

RESPONSIBILITIES OF THE JOB

• Lead the KV HR team and serve as a key contributor to the KV management team, providing HR subject matter expertise and strategic guidance.
• Translate the Country People Strategy and Ikano Retail principles into an actionable local HR plan to establish IKEA as the employer of choice in the KV.
• Oversee the entire employee lifecycle, focusing on:

1. Developing and implementing a local recruitment strategy to ensure a diverse talent pool that aligns with the store's Primary Market Area demographics.
2. Managing succession planning and talent development, including creating development programs for high-potential employees.
3. Fostering a continuous learning and development culture using the IKEA learning staircase model.
4. Implementing effective onboarding and offboarding processes.

• Ensure competitive and fair remuneration practices to attract and retain talent while managing staff costs in line with targets and budgets.
• Lead salary review processes and utilize HR data analytics to optimize related processes, such as payroll, timekeeping, and staff planning.
• Implement and analyze employee surveys (VOICE) and assist functions in translating results into actionable improvement plans.
• Promote knowledge sharing, internal mobility, and a commitment to Ikano Retail's overall success across the organization.
• Develop and implement diversity and inclusion initiatives to foster a more inclusive workplace.
• Ensure compliance with national labor laws, regulations, and agreements while maintaining positive relationships with unions and works councils, where applicable.

REQUIREMENT FOR THE JOB

• You have at least 20 years of working experience in Human Resource Management or business partnering roles, preferably from the retail or manufacturing industry, and have experience in a large and complex organizational setup.
• You are passionate about the growth and development of people, with a proven track record of leadership in fostering a positive organizational culture.
• You communicate persuasively, influence effectively, and create an environment where IKEA’s values are a strong and living reality that embraces the diversity of the workforce.
• You have experience managing change and driving organizational development initiatives.
• You are business-minded and have experience in building competence dimensions and leading strategic people assignments, contributing significantly to both business growth and employee development.
• You demonstrate strong HR analytics skills, using data to inform strategy and improve HR processes.

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

• Process customer’s orders/inquiries timely and accurately.
• Ensure customer’s orders are dispatched in the best route (transport plan) to optimize freight cost.

• Liaison with multiple parties including customers, overseas agents, etc for freight handling and/or other matters

• Handle shipping documentation (import/export / BL / documentation).

• Ensure compliance with customer’s Standard Operating Procedure.

• Communicate discrepancies/issues to team supervisor/manager when necessary.

• Consistently monitor emails and respond in a timely and professional manner to Customers and Appointed Service providers to provide full visibility to Customers.

• Responsible and familiarize with track & trace systems (LINK).

• Continuous update through communications on current statuses from Bollore network, international carriers, and subcontractors, troubleshooting any irregularities, and well well-prepared to construct information flows smoothly and timely to customers.

• Proactively request service failure reasons from the service providers' network and update Customers in the event of any service deviation from standard transport mapping.

• Ensure that contractual rates and agreed plans are always closely followed and aligned with Customers’ expectations.

• Work closely with OPM/RCM in preparing business review materials on a periodic basis (monthly & and quarterly).

• Lead periodic conference calls with the Customer's Control Tower or Key Contacts in reviewing the Dashboard Reports and time-critical shipments.
• Active participation in business reviews together with OPM/RCM to present our contractual performance and identify common service issues.
• With the support of peers, able to relate to the customer in transposing recurrence service issues.
• Carrying out any other ad-hoc work instruction requests made by the supervisor/manager.

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Knowledge in flow management/control tower / IFF contract operations management / key accounts
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset

In this role you will:

• Secure functionality of the logistics automation systems on a day-to-day basis. Responsible for the mechanical/electrical performance and troubleshooting of the automated equipment’s in the unit.
• Coordinate work of suppliers and supervise the assigned maintenance activities, repair, shut downs etc.
• Provides support during the introduction of new equipment and modifications of existing ones from the development of specifications, cooperations with suppliers and final installation.
• Acting as a key escalation point and being the focal point for automation related topics.
• Coordinate maintenance activities, planned repairs,  reactive repairs, and recovery process of the automated equipment.
• Develop and ensure the local operations team is trained with user basic knowledge.
• Diagnose mechanical and/or electrical potential problems and propose corrective actions.
• Creates reports relevant to activity as agreed in the unit.
• Drive and lead improvement projects.
• Responsible for spare part management and stock.
• Contributes at projects and initiatives connected to improving the unit operational performance.

YOUR IMPACT _________

Working within the Benefit Malaysia Team and SEA Regional Marketing Team, the Assistant Marketing Manager will contribute to raise the awareness of Benefit cosmetics brand in Malaysia targeting at Gen Z and new customers through effective marketing strategy, 360 marketing plans, while ensuring that the unique brand DNA and luxury positioning are always communicated across multiple touch points.

She/he has a solid understanding of the brand DNA, and embody this in all that she/he does. She/he should ensure that Benefit is the most talked about and most exciting brand in Malaysia.

YOUR MISSION _________

The Assistant Marketing Manager is responsible to drive effective marketing strategies from leading, planning to execution of all 360 marketing initiatives to achieve marketing objectives. She/he should be in high entrepreneurship spirit, creative, detailed and outgoing individual who understands luxury beauty and fast-paced retail industry.

Together with SEA Marketing Manager and SEA Regional Marketing Team, she/he will define, develop and execute omnichannel marketing strategy and 360 marketing campaigns for new launches & Hero Category Always On Plans to achieve brand growth and market share in Malaysia

Marketing Budget Management

• Co-own Malaysia Marketing Budget together with RMM to manage marketing budget, spend budget wisely and based on local priorities to drive maximum ROI, ensure monthly phasing is followed with no overspend/underspend on FY budget
• Work closely with suppliers and vendors to ensure timely submission of invoices and minimize monthly phasing deviations

PR & Digital

• Plan and execute public relations strategies for the brand, manage excellent relationships with media, influencers and makeup artists
• Develop event concepts and proposals to achieve brand ambition and objectives
• Work closely with third party vendors to execute PR campaigns and event activations
• Align with Regional Digital & Ecom Manager and media owners to develop effective media strategies, prioritizing Tiktok and Instagram, and optimize media spend
• Grow social channels followers and engagements, prioritizing Tiktok and Gen Z target audience
• Collaborate with content creators and NBBA to deliver localized content that is locally relevant and support social goals
• Own social media calendar & communication assets, work as the gatekeeper to ensure social approach and its content are compliant with legal requirements, respect brand DNA and achieve KPIs

Go to Market

• Define and develop local marketing strategies in-line with Regional priorities and business ambitions
• Manage 360 end-to-end go-to-market plans by channel, ready to roll-up her/his sleeves to ensure smooth GTM execution without agency and coordination with cross-functional teams to drive recruitment and retention of customers
• Pro-active in conducting consumer facing trade marketing activations at B&M sales floor, elevate in-store experiences and to create buzz and brand desirability
• Responsible for the management of samples, TOA forecast and usage, budget, and monitoring in partnership with internal stakeholders
• Analyze competitors and market trends to identify any areas of opportunity and risks
• Own Malaysia Marketing Calendar, partner with Commercial Team to support retailer sell-in, provide necessary marketing information to drive brand and category’s growth
• Analyze and review performance of marketing initiatives by providing reports on performance of campaigns
• Coordinate with Key Accounts and Commercial Team to prepare for retailer meetings, set up and other preparations
• Lead the deployment of in-store activation materials according to marketing initiatives
• Regular alignments with Ecom & Etail Team to ensure brand synergies and executions

We are looking for an entrepreneur minded person, analytical and meticulous Capacity Manager. As a Capacity Manager, you will be working with a team of 2-5.

You will fit perfectly if you enjoy managing the business like your own, deep dive into data and process to make sense of things and a bird eye view of the business. Having a strong people skill will also help you to manage your team and the stakeholders around you.

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

• Identifying the key revenue drivers of our business by sector and available capacity (both by point to point or flythru opportunities);
• Preplan ahead to forecast demand on our available flights;
• Proactively respond to unpredictable situations affecting our ability to carry cargo as planned;
• Perform the planning function in coordination with the CTO operator, to ensure the build-up process will transport all (or more) of the cargo booked on each flight;
• Find clever ways to route cargo through our network and partners’ network (interline arrangements) to the intended destination that includes but not limited to a network algorithm plan to clearly identify available capacity, routing and delivery time
• Work closely with airline’s network team for cost, flight induction (additional capacity, new routes and etc);
• Ensure data accuracy of flights and cargo that is transported with us.

1. 6-8 Years experience in Airline Capacity Planning, Knowledge on A330 & A320 capacity would be an added advantage, Ability to understand both pax and freighter flight cargo planning model

2. In deepth understanding of the Cargo Planning Processes and able to establish the process framework for the team

3. Experience in managing a team of 5-6 members atleast

4. Knowledgeable in the usage of cargo management system

5. Data oriented person

Work-Life at #TeamTeleport

• Hot desks - On site work with flexible workspace arrangement and provide you with a change of scenery maybe in a quiet area.
• Unlimited training -You will have access to a wide range of learning resources including Notion!
• Ditch the Suit & Tie - Be comfortable as you are, express your inner Fashionista… as long as it's not a birthday suit!
• Vacation and time away - Sometimes you need to recharge and come back energized! That’s why you will get 90% off flights to destinations within AirAsia's network, 10%-15% discounts on selected eateries at KLIA2.
• Growth opportunities - We embrace and take on opportunities to learn and grow at Teleport as we reimagine the way we do things. Yes, we meet the challenge head on as a team, and we celebrate together with you when you succeed and reap the rewards when the hard work pays off!

Your contribution to something big!

We are seeking an experienced and driven Sales Professional to manage our Off-Highway business based out of the Malaysian & Singapore region. In this critical role, you will be responsible for driving growth, profitability, and market share across our Independent Aftermarket, Off-Highway Specialist Dealer network, Original Equipment Supplier (OES) Customers.

Key Responsibilities:

•  Develop and implement strategic sales plans and business strategies to achieve revenue/profit targets and drive expansion into the Mining, Construction, Marine, Power Gen, and Agriculture segment in , including conducting market/competitor research, identifying key players, assessing potential for relevant products, and formulating actionable execution plans.
• Support in developing market within new segments such as non-automotive, & Performance and Transmission.
•  Manage key account relationships, customer acquisitions, and ongoing sales activities to maximize business opportunities
•  Oversee KPI tracking, analysis, and corrective actions related to turnover, profitability, pricing, and customer acquisition projects
•  Conduct regular customer visits, market analysis, and competitive intelligence gathering to identify growth opportunities
• Spearhead off-highway portfolio expansion, product coverage optimization, and competitive positioning initiatives
•  Analyze sales performance, market trends, and internal management reports to drive continuous improvement
• Ensure efficient account receivables management and on-boarding of new accounts as required
•  Collaborate cross-functionally to address market requirements, customer issues, and distributor activities

About the job

As Centre of Expertise within the Human Resource function, the Talent Manager - Acquisition & Management will be responsible for the areas of talent acquisition, employer branding, our culture & values, talent management and leadership development for Ikano Retail. Be a true business partner ensuring that the talent development support the needs of the business and leads to sustainable long-term profitability.

Your assignment

• Responsible for developing and driving employer branding and talent acquisition strategy.
• Developing a clear roadmap for coworkers’ professional development, outlining potential roles and opportunities for growth based on their skills and goals.
• Define Ikano Retail leadership & team development learning roadmap and offer.
• Support the organisation with a systematic approach to leadership development.
• Individual coaching of leaders and management teams for effective leadership.
• Responsible for leadership assessment tools and support leaders with guidelines for purpose and feedback process.
• Define facilitator framework to support in maintaining local facilitator pool for global & local leadership offer. Develop and facilitate programme to support leadership facilitator competency.
• Point of entry for Global IKEA on Culture and Values initiatives and responsible to align and integrate across the organisation.
• Lead the annual succession planning review process and develop High Potential leadership / talent programmes based on the outcome.  
• Develop Mentorship programme framework and outline across Ikano Retail.
• Resource for Team Development, Mentoring and Coaching when needed.
• Point of entry for Inter IKEA systems for development initiatives as well as being Ikano Retail representative in global forums.
• Responsible to drive a performance culture through our performance management process.

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand. Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world.

Human Resources Operations Executive

The Human Resources Operations Executive will support the Talent Acquisition team in all recruitment activities. This role is responsible for coordinating recruitment operations, including scheduling interviews, screening candidate profiles, liaising with hiring managers, and maintaining clear communication with candidates throughout the hiring process.

Key Responsibilities:

• Assist in coordinating and scheduling interviews between candidates and hiring managers.
• Screen candidate profiles and resumes to identify suitable candidates based on job requirements.
• Liaise with hiring managers to understand role requirements and provide updates on the recruitment process.
• Maintain consistent communication with candidates, providing updates and ensuring a positive candidate experience throughout the hiring process.
• Support pre-boarding activities and collaborate with the HR team to ensure a smooth transition for new hires.
• Update and manage candidate information in the applicant tracking system (ATS).
• Assist in recruitment-related reporting and data management.
  

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 1-2 years of experience in HR operations, recruitment, or related functions.
• Strong-bias for action
• Strong work ethic and willingness to take on any task.
• Comfortable working in an extremely fast paced and international environment
• Ability to navigate and embrace ambiguity.
• "CAN-DO” attitude, good manners, strong passion, strong ownership, commitment, accountability, responsibility, and team player
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Excellent communication skills, both written and verbal.
• Proficient in using recruitment tools and applicant tracking systems.
• Detail-oriented with a proactive approach to problem-solving.
• Passion for creating a positive and vibrant work culture.
  

• Enjoy monthly fix allowance (based on eligibility)
• Strong learning and development plans for your career growth
• International work environment and flat organization
• Supportive team and continuous on the field guidance and training
• Competitive salary
• Casual work attire

The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each bringing our community a unique member experience. We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for businesses.

Our mission is to inspire meaningful connections by building a second home where members become friends, and ideas become reality.

We are looking for an entrepreneurial, ambitious, outgoing and personable Assistant Community Manager whose values align with our TEAM; standing for Together, Extra-mile, Accountable and Mindful. The Assistant Community Manager works closely with the Community Manager, Area Manager, Assistant Country Manager, and Country Manager (depending on the structure of your location and country) to ensure the smooth running of the day-to-day business and facilities. The core focus is to deliver and develop an unrivalled member experience by driving community events, creating partnerships and building lasting relationships with members. They are the go-to-person for sales-related activities for their space, working alongside managers to ensure financial goals and targets are met.

Goals and Objectives

• Creation of a collaborative environment amongst members through events and personal introductions. Target to achieve and maintain 100% occupancy by achieving sales goals and managing churn.
• Ensuring that the venue is fully operational and that processes are running smoothly.
• Drive growth and promotion of the Company’s service offerings.
• Maintenance of company standards and expectations.
• Management of venue KPI’s
• Oversee all daily operations of your location (front desk services, event planning, social media marketing of the space, basic finance handling, etc).
• Create and oversee a well-connected community through internal and external events, networking and a personable attitude.
• Manage finance-related tasks, such as invoices, purchases, bills, and petty cash.
• Oversee and compile all weekly and month end reports accurately and timely for submission.
• Communicate with the property landlord and collaborate with CG headquarter departments to accomplish objectives in all aspects of the business.
• Train, guide and support current and new team members.

KEY RESULT AREAS / RESPONSIBILITIES

Member Experience and Community

• Manage all venue operations and communicate with market support to ensure highest level of member satisfaction.
• Develop community initiatives designed to create connections between members, such as member introductions, events and social media engagement
• Solve member-related issues to ensure a cohesive community and manage member expectations. Meet with members to resolve issues, process member terminations and other issues of complexity.
• Proactively gather data on members’ business objectives and identify both the Company and member services that could help members achieve their objectives.
• Design and implement rules, guidelines and best practices for the community to optimize member experience.
• Recommend best practices, including but not limited to community management, sales, events, training, and member experience on a company-wide level.
• Resolve member complaints regarding other members through neutral fact investigation and process termination of membership when warranted.
• It is the responsibility of all CMs to manage their respective members payments, and to work with Accounts department to make sure all members pay in a timely manner.
• Renewals also fall under the responsibility of the CM.

Business Development, Retention and Sales

• Work with the Country Manager to ensure the business reaches 100% occupancy rate
• Identify promising deals with potential members and ensure that your team provides informative, high-quality tours to drive membership sales
• Notify, manage and work alongside internal teams to ensure a high retention rate of current members
• Develop strategies to drive sales, increase revenue and interest for your location
• Ensure that all enquiries are followed up on, and that negotiations and sales closures are taking place
• Manage and maintain relationships with vendors and landlords.
• Creative and constantly think outside the box to find solutions to meet growing sales targets

Finance and Administration

• Obtain and analyse P&L reports, and conduct variance analysis when required
• Prepare weekly reports and share with relevant stakeholders
• Prepare monthly invoices by working collaboratively with the Finance Team

Building Operations and Management

• Work closely with Community Officers, manage move-ins and move-outs; ensuring that all new members are fully prepared, and transitions run smoothly
• Manage all operations and maintenance of the space to ensure a consistently high-quality experience for members
• Ensure all building receipts and documents are up-to-date and documented, providing internal teams with weekly and monthly reports as needed
• Identify and resolve issues presented, i.e. insufficient cleaning staff, repeating IT-related failures, malfunctioning conference room equipment, etc.
• Know and be able to implement member safety plans, i.e. fire and emergency plans.

Team Management & Development

• Manage, inspire, support and guide your team to reach sales goals and execute on their objectives as an individual and a team.
• Review daily reports and work with team to finalize weekly and monthly reports that outline community and sales progress.
• Identify knowledge gaps, and train and/or arrange training with HR when necessary
• Provide learning and development opportunities and make recommendations to promote the best-performing Community Officers and/or Community Assistant Managers.
• Hold weekly team meetings to delegate, recognise achievements, encourage, and keep the team up-to-date with any process changes

Stakeholder Management

To manage the stakeholders and reconcile their respective targets, with the ultimate aim of achieving the desired yearly budgets.

To provide the set monthly and quarterly report templates in accordance to the set success factors as outlined yearly.

• Two years experience in a customer-facing position, ideally within sales and events
• Personable with strong verbal and written communication
• Exceptionally organised with the ability to multitask
• Thrives under pressure and solution-oriented
• University Degree is an advantage - Proficient in basic computer skills
• Good business acumen
• Prior experience in coworking, real estate, or startup business would be an advantage
• Fluent in English

• Competitive salary reflective of your growth
• Variety of discounts across our growing industry partners
• A comprehensive training academy to support your growth and longevity with us
• Education allowance to support external training
• A fun, dynamic working environment, working with a diverse, world-class team
• Regular team and community events based on our four event pillars; Business, Community-building, Entertainment and Wellness
• An extra day of leave to celebrate your birthday
• An annual dedicated day to volunteer at a charity of your choice
• Two days Flexcation a year, used to extend your time away by working in any of The Flexi Group locations

WE ARE AN EQUAL-OPPORTUNITY EMPLOYER

We are committed to creating an inclusive, respectful environment that embraces individuality and talents. All appointments and promotions are made on the basis of performance and ability. We are committed to the continued development of our teams' personal skills and business acumen. All team members will be treated fairly and unbiasedly and given every encouragement to reach their potential.

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

• Process customer’s orders/inquiries timely and accurately.
• Ensure customer’s orders are dispatched in the best route (transport plan) to optimize freight cost.

• Liaison with multiple parties including customers, overseas agents, etc for freight handling and/or other matters

• Handle shipping documentation (import/export / BL / documentation).

• Ensure compliance with customer’s Standard Operating Procedure.

• Communicate discrepancies/issues to team supervisor/manager when necessary.

• Consistently monitor emails and respond in a timely and professional manner to Customers and Appointed Service providers to provide full visibility to Customers.

• Responsible and familiarize with track & trace systems (LINK).

• Continuous update through communications on current statuses from Bollore network, international carriers, and subcontractors, troubleshooting any irregularities, and well well-prepared to construct information flows smoothly and timely to customers.

• Proactively request service failure reasons from the service providers' network and update Customers in the event of any service deviation from standard transport mapping.

• Ensure that contractual rates and agreed plans are always closely followed and aligned with Customers’ expectations.

• Work closely with OPM/RCM in preparing business review materials on a periodic basis (monthly & and quarterly).

• Lead periodic conference calls with the Customer's Control Tower or Key Contacts in reviewing the Dashboard Reports and time-critical shipments.
• Active participation in business reviews together with OPM/RCM to present our contractual performance and identify common service issues.
• With the support of peers, able to relate to the customer in transposing recurrence service issues.
• Carrying out any other ad-hoc work instruction requests made by the supervisor/manager.

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Knowledge in flow management/control tower / IFF contract operations management / key accounts
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset

As an Analytics & Insights Manager, you will be an information resource expert within the FMCG industry, providing dedicated support to assigned clients across Malaysia. You will collaborate closely with operations and account teams, to help client users leverage the suite of products/services and make informed business decisions. Assignments can range from brand performance analyses to thought leadership sharing with top-level executives.    

• Be the day-to-day contact of Retail Measurement Services clients. You will advise clients on RMS resources and tools, data standards and analyses, audit and calculation methodologies, and other information services.   
• Deliver analyses, charts, and reports that are clear, concise, and meaningful to clients. Engage effectively with multiple clients at a time, to ensure that deliverables meet/exceed expectations of timeliness and quality.   
• Conduct regular reviews with Client Service and Operations teams, to monitor service delivery KPIs involving response times, quality levels, and workflow efficiency. Key contributor role in identifying process improvement opportunities.   
• Manage a team of 3-4 executives, guiding them with their analysis to ensure it provides clear actionable recommendations to clients.   
• Maintain timely communications with account teams and senior management, to keep stakeholders up-to-date on client requirements and call out any issues/ risks. Document records of client inquiries and resolutions, into activity logs and Knowledge Base file shares.   
• Support senior management in developing Thought Leadership case studies.   
• Successful candidates can look forward to a comprehensive training program.