• Manage the service of food and beverage within the restaurant, bar, room service and banquet operations.
• Ensure cleaning and maintenance of outlets, work areas, tableware, utensils and other materials and equipment used by restaurant, bar, room service and function areas;
• Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority.
• Coordinate between Food & Beverage and Front Office to ensure that preparations for conferences involving Front Office / Housekeeping have been made.
• Assist in the preparation of monthly restaurant, bar, and conference reports, commenting on key performance indicators and action taken to keep on target.
• Management and guidance of outlet staff under control, namely Food & Beverage Supervisors.
• Prepare weekly and monthly forecasts for restaurant, bar room service and conference areas.
• Ensure constant liaison with the Sales Personnel.
• Any other duties assigned by your manager.

ABOUT US:

PolicyStreet is a leading InsurTech group, specialising in innovative digital insurance solutions for businesses and consumers in Southeast Asia and Australia. With a network of over 40 providers, we offer a comprehensive range of products, including embedded insurance, customised employee benefits, financial advisory, and digital solutions – making insurance straightforward, for everyone. Through our regional group of companies, we serve more than 5 million customers with over US$ 4 billion in sum insured.

WHAT YOU’LL DO:

Talent Acquisition

• Lead the end-to-end recruitment process, including the development & implementation of TA strategies that are aligned with organisational goals and workforce planning. 
• Leverage data and analytics to assess sourcing channels, optimise reach, reduce time-to-hire, and to improve the overall hiring & onboarding experience.
• Strengthen and promote our employer brand, while expanding our employer network to ensure that we have a strong talent pipeline.
• Track and evaluate the quality and effectiveness of TA solutions, including ways to better evaluate candidates, and measure outcomes.
• Own the governance of processes, policies, and compliance to SLA, ensuring that we’re hiring the right people, at the right time.

Talent Development

• Use data to identify & manage development trends for high-potential employees and emerging leaders, monitor retention, and measure the effectiveness of talent acquisition and development initiatives – tailored to align with business objectives and individual goals.
• Work with managers to identify potential leaders and provide guidance on career development, skill-building, and succession planning.
• Develop programmes and solutions focused on leadership, professional skills, and personal growth to support advancement.
• Partner with HoDs and managers to track individual growth, evaluate & report on the impact of development initiatives, as well as build a feedback-rich culture, supporting continuous development through constructive performance reviews.
• Actively collaborate on HR projects with multiple verticals in the department and organisation.

WHAT WE EXPECT OF YOU:

• 5+ years of experience in talent acquisition, with at least 2 years in a management or lead role.
• Strong knowledge of sourcing techniques, job boards/platforms, as well as proficiency with applicant tracking systems (ATS) and HR analytics.
• The ability to work through ambiguity, adapt to changing priorities and needs, while handling multiple tasks with a positive, can-do attitude.
• Ability to strike a balance between business goals and people’s needs.
• Ability to execute on present challenges with a forward-thinking mindset to prepare for scale in the future.
• Expertise in building trusting relationships with employees at all levels.
• Strong communication, interpersonal, negotiation and presentation skills.
• A strong command of the English language, with excellent written and verbal communication skills.
• An incredible desire for accuracy and detail-orientedness.
• The ability to maintain the confidentiality of sensitive information.

PERKS YOU’LL GET TO ENJOY WHILE WORKING HERE!

• Medical and Life insurance.
• A wide range of health benefits - including optical, dental, and physiotherapy.
• Opportunities for continuous and rapid growth as well as skills enhancement.
• Collaboration with a talented and youthful team that makes the work and learning a lot more fulfilling and fun.
• And a well stocked pantry!

At PolicyStreet, we uphold the principles of equal opportunity and embrace diversity. We are committed to a workplace free from discrimination based on race, religion, colour, gender, sexual orientation, age, marital status, veteran status, or disability status.

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed in Singapore, Indonesia, Thailand, and registered in Malaysia. We are backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors.

And here at Funding Societies | Modalku we live by our core values :

• Grow Relentlessly: Striving to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, can we help each other succeed.
• Test | Measure | Act: Staying curious and reinventing ourselves, through innovation and experimentation.
• Focus on Impact: Creating impact through bias for action and tangible results.
• Serve with Obsession: Building win-win relationships for the long-term by having a customer obsession.

We are seeking a dynamic, proactive and motivated Intern to join our People Advisory & Operations team! This position offers the opportunity to gain hands-on experience in HR matters in a regional setup while contributing to key projects and initiatives. You will work closely with professionals in the field, learning practical skills, and gaining exposure to real-world challenges and solutions.

What you will do:

• Support day-to-day HR operations, such as updating employee records, managing HR databases, and ensuring compliance with company policies.
• Assist in employee onboarding and offboarding processes, including first day induction and offboarding formalities.
• Help in organizing employee engagement activities and events to enhance company culture, e.g. company offsite, team events, recognition programs, wellness initiatives, and townhalls, and proactively collect feedback to enhance employee satisfaction and morale.
• Handle simple administrative tasks, such as employee benefits (insurance), letters, immigration matters.
• Address employee’s basic queries and issues promptly and effectively, ensuring a positive employee experience.
• Assist in drafting HR communications, internal memos, and announcements.
• Participate in the development and refinement of HR policies and procedures.
• Assist in office management/ workplace services to ensure seamless functionality and address related issues on the office space, facilities, and office supplies and inventory.
• Fulfill any other tasks as reasonably instructed to assist in the business’s growth and progress.

What will you gain:

• Insights into HR operations, people management, and employee relations.
• Learn about HR best practices and the implementation of HR policies.
• Develop skills in handling employee data, confidentiality, and compliance.
• Improve communication, organization, and multitasking abilities in a dynamic HR environment.

What we are looking for:

• Current enrollment in a Bachelor’s or Master’s degree program in Human Resources, Business Administration, or a related field.
• Basic knowledge of HR principles, policies, and employment law is a plus.
• Proficient in Microsoft Office Suite or/and Google Suite (Word, Excel, PowerPoint) 
• Strong communication and interpersonal skills.
• Highly organized, detail-oriented, and able to manage multiple tasks.
• Able to undergo 3-6 months internship period.

You will shine if you have:

• Prior internship experience in HR or administrative roles.
• Familiarity with HR software and tools.
• Interest in learning the field of HR - passionate about serving people!

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development - We believe learning should never end and we support everyone with curated learning programs on our internal learning platform.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia, expanding into a leading SME neobank. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India, Softbank Vision Fund and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors.

And here at Funding Societies | Modalku we live by our core values GETFS:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

As an entrepreneurial and detail orientated individual you’ll join the operations team and be a core part of a fast-growing Fintech company. You will ensure our Payments team operations run smoothly, overseeing a range of responsibilities from daily payment processing to monthly reporting. If you want to know how Fintech works from the bigger picture to the small details - this role is right for you!

For more information on our payments team, kindly visit our website https://www.cardup.co/

What will you do :

• Own and improve the reconciliation of payments across all CardUp current and upcoming markets and ensure payments are always delivered on time.
• Own payment processes across the markets and ensuring payout, rejection and refunds are accurately and timely processed.
• Own monthly reporting to partners as well as financial reporting to regulatory bodies.
• Help monitor and track costs related to payments, always ensuring the accuracy of data and the related calculations.
• Drive product improvements to increase scalability of our backend system in relation to the daily Ops work and handling of payments.
• Engage in documenting and updating internal operating procedures.

• Bachelor degree holder in Business, Finance, Accounting or related disciplines
• Min 3 years experience in payment processing or financial background
• Familiar with Asian markets payments standard and practices
• Cards experience will be preferred
• Highly analytical and proficient in MS Excel modelling
• Strong attention to detail and ability to manage time to complete tasks with tight deadlines
• Excellent communication skills and personal qualities of integrity, credibility and quality
• Flexible and able to multi-task; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions
• Strong command of the English language (written and verbal)

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development: We believe learning should never end and we support everyone with curated learning programs on our internal learning platform
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

Responsible to manage marketing communications and brand building initiatives to support the overall success in achieving company goals for both flour and poultry.

• To manage marketing communication and brand building initiatives to support the overall success in achieving company goals for both flour and poultry.
• To plan, to propose and to manage digital marketing strategies and platforms to support the overall sales of products to meet company targets.
• To build consistent brand message to distributors/wholesalers and consumers (customers engagement and intimacy).
• To activate and manage overall brand image and brand equity for flour and poultry businesses.
• To have firsthand primary data for us to study competitors’ analysis and come out with pro and re-active plans to be implemented with speed and sense of urgency.
• To ensure our production and supply chain teams to meet or exceed overall customers’ requirements through close intimacy and engagement.
• To come out with weekly/fortnightly and monthly newsletter to keep all our internal and external stakeholders abreast with MFM progress/NPDs and not in silo.
• To have the mindset of continuous improvement on effectiveness of marketing as a brain/bone/nerve to support sales team.
• To assist GM and liaise with sales/channel and distributors sales team on building sales funnel, by-pass to IKAM and LKAM accounts so that MFM hold and have engagement with the cream accounts.
• To perform any other task and assignments as directed by the Management from time to time.

1. Negotiate with 3PL cold chain transporters and external warehouse storage quotation and review in quarterly basis base on market trend to strive lower delivery cost.
2. Liaise and co-ordinate with logistic companies to ensure smooth operations and delivery of goods to customers to achieve OTIF KPI Target.
3. Perform depot management to ensure optimum stock level and order fulfillment.
4. To guide and coach the new personnel on their operation duties.
5. Perform cold chain quality management and audit to ensure no cold chain break in delivery, depot, 3PL facilities, and distributor storage and practice high hygiene standard.
6. To maintain in good condition the depot and equipment provided by the company.
7. To implement operations policies, procedures, safety & regulations.
8. To ensure documentations, report & market and customer intelligence are channeled to the relevant departments on a timely manner.
9. To build strong internal and external relationship in order to solve customers' complaints & problems through understanding and negotiations.
10. Review and monitor daily last mile delivery operation to increase truck load utilization and engage with sales team to improve order for low utilization route to achieve cost saving.
11. Cooperate with Plant first mile logistics team to ensure timely delivery to depot and distributor in order to ensure meeting last mile delivery KPI target.
12. To perform any other tasks and assignments as directed by the management from time to time.

Customer Service Associate (Mandarin Speaking) China Market

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a tam of 700+ employees across the globe

• Medical Benefit
• Optical Benefit
• Life Insurance
• Meal Allowance
• Travel Allowance
• Health & Fitness Subsidy
• Staff Referral Bonus Program
• Long Service Rewards
• Employment Pass and Visa Sponsorship *for Non- Malaysian
• Relocation Benefits *for Non-Malaysian

*NOTE : Successful candidates hired, will need to complete Probationary Period before Relocation exercise can take place.

Interview process :

• Virtual Session with TA team – 30-minutes
• First interview with Hiring Manager – 1-hour
• Final interview with Head of Dept – 45-mins

Rewards & HR Operation

• Gather, record, and provide periodic reporting and analysis of attendance tracking of employees, including all leaves types, and absenteeism.
• Responsible to respond to staff inquiries regarding HR-related matters.
• Responsible for creating & update employee profiles, data, and all other records in HR Avenue (HR System) as when required.
• Work as a team on all HR engagement activities.
• Prepare all types of HR letters & Forms as requested (e.g. offer letter, acceptance of resignation, employee verification, BAU, checklist, etc.)
• Handle personal files, from scanning and uploading to the filing.
• To perform any other tasks and assignments as directed by the immediate manager from time to time.

POSITION SUMMARY

The Senior Finance Manager is a trusted business partner to the Country General Manager and has a rich element of interaction with the Event Directors for the provision of financial analytics to aid in sales, marketing, and commercial decisions on the portfolio of events within the geography of its operations.

As part of the ASEAN Finance Leadership charter, the Finance Manager would be empowered to instil accountability, transparency, and innovation through the application of sound Financial Analytics and Business Intelligence tools and to support the business within the jurisdictional compliance framework.

PRINCIPAL DUTIES & RESPONSIBILITIES

• Analysis of month end close reporting ensuring accuracy of reported figures.
• Provide reconciliation and commentary where required on reporting gaps identified and business explanations on variances.
• Proactive reporting and systems update on monthly rolling forecast, calling out risks and opportunities.
• Actively engage with business stakeholders and participate in yearly budget roll up.
• Facilitate and assume a pivotal role for Informa Long Range Planning (LRP) and stewardship of finance strategies.
• Working Capital management and cashflow requirement planning and analysis.
• Financial management and Event’s P&L portfolio reporting matrix.
• Provide feedback on month end reporting improvement to the Asia Shared Services Center Hong Kong (ASSC HK).
• Provision of reporting requirements as requested by Group Finance.
• Provision of P&L and Balance Sheet analytics.
• Assume any other tasks as and when required.

Compliance and Reporting

• Liaise with External Auditors to manage yearly statutory audit requirements.
• Liaise with Tax Agent to ensure timely filing and submission of VAT and Corporate Income Tax.
• Liaison with ASSC HK for all month end reporting requirement.
• Escalate compliance on non-conformance or findings in a timely manner.
• Provide support on Internal Audit activities and queries.
• Robust understanding and enforcement of the Country Delegated Authority.
• Adherence to and enforcement of Group Policies (Reporting, Tax, Treasury, Legal).
• Ensure the operations of the business are complying to the local Acts and Laws.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

ABOUT US

As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. 

Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all.

#TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.

Learn more about Teleport here: https://www.home.teleport.asia/ 

SALARY RANGE: RM6,000 - RM7,500

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

• Assisting line managers in effectively addressing current employee concerns and challenges.
• Delivering advisory services throughout crucial processes and discussions, including annual reviews, career development talks, performance issue resolutions, and sensitive communications.
• Maintaining vigilant oversight and ensuring accountability for all HR process deliveries affecting the employee life cycle, encompassing onboarding, disciplinary actions, grievance handling, leave management, exits, policy enforcement, career transitions, and performance management.
• Supporting the implementation of engagement, recognition, Inclusion & Diversity, and Leadership connect initiatives. This encompasses Engagement Surveys, town halls for employees and leadership, focus group dialogues, site visits, Celebrating Performance events, and recognition programs.
• Providing valuable insights and feedback garnered from business operations and employee groups to HR functional teams responsible for HR programs and processes.
• Guiding line managers and supervisors in their roles and responsibilities within employee engagement and people programs. Offering advisory support when needed.
• Acting as a trusted advisor and advocate in processes such as talent discussions, probationary reviews, performance improvement plans, and managed departures.
• Serving as the primary liaison and managing relationships with stakeholder groups and key individuals.
• Effectively resolving any escalated issues and mitigating risks.

SKILLS

These are minimum-requirement skills and a ‘must-have’ for the role: (If any, otherwise you can skip)

• Proficient in both English, with strong communication skills.
• Strong in general HR management.
• Demonstrated ability to own recruitment efforts.
• Strong and clear communication skills, and to be able to adapt styles to project business confidence and presence in order to create a compelling vision.
• Organized and methodical person with excellent problem solving skills

QUALIFICATIONS & EXPERIENCE

• Minimum of 5 – 10 years Human Resources generalist experience or business role providing deep insight into HR related matters.

ABOUT US

At Teleport, we're the #1 logistics service provider in ASEAN, and we're all about making logistics simple, human, and quick, shaking up the industry across Southeast Asia. Our mission? To move things across Southeast Asia better than anyone else. We are driven by our values: Move with urgency—because time is crucial; Aim to pioneer—constantly innovating to stay ahead; Do it with intent—delivering with purpose and precision; and Keep it real—maintaining authenticity and transparency in all we do.

Learn more about #Teleport by checking out the link below:

https://www.home.teleport.asia/ 

SALARY RANGE : RM10,000 - RM12,000

A DAY IN A LIFE

As a start-up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve:

• Preparation of monthly Group consolidated financial statements
• Responsible and prompt action in submitting Group Consolidated financial reporting, statutory reporting, audit. Strict adherence to financial reporting standards, and relevant regulatory guidelines
• Implementation of consolidation module and enhances existing consolidation and reporting related processes
• Develop, implement, and maintain accounting and finance policies and procedures for a wide-ranging set of accounting and financial activities including reporting and other corporate policies
• Identify and proactively drive continuous improvement for finance operations of the group
• Keep abreast of listing rules and regulations and other statutory requirements
• Perform periodic review of key business processes to ensure proper controls and procedures are in place, and to seek opportunities for continuous improvements of the country finance
• Liaise with external auditors, tax consultants, statutory bodies, bankers, company secretary, and lawyers for audit/tax/banking/legal matters
• All other ad hoc work assigned as required from time to time

SKILLS & REQUIREMENTS

• Degree in Accounting and Finance and International qualified accountant such as MIA, ACCA, CPA etc
• A Qualified Accountant with proven successful track record from Big 4 highly preferred
• Well verse with MFRS/IFRS and statutory financial statements requirements
• Self-motivated and analytical mindset with stakeholder management skills will be preferred
• Ability to work under pressure & work in a tight timeline given
• Ability to work as a team with a collaborative management style.
• An organized and meticulous person with good eye for details
• Proficient in Microsoft Excel and Oracle

At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!

Responsible for private equity fund product selling and business development

Plan and execute promotion activities and conduct performance analysis

Achieve sales and business targets, including client acquisition and agency building, by promoting the firm’s investment products to local and overseas high net worth clients

• Excellent written and verbal communication skills.
• Ability to think creatively and strategically.
• Team player with strong interpersonal skills.
• Prior experience working in wealth management or financial services is preferred
• 3 years sales experience in financial industry
• Familiar with wealth management related products and market knowledge
• Strong communication and coordination skills - ability to work and communicate effectively across teams
• Fluent in Chinese and English

Remuneration Package:

1. Basic Salary: RM5,500 to RM6,800

2. Commission: 2.5%

3. Travel & Meal Allowances

4. Immediate Vacancy available

Resume email to winnie@bangsarheightspavilion.com

About the job

Reporting to the Customer Relations Manager, the Checkout Manager manage and supervise a team of cashiers with the Checkout Team Leaders to provide an easy-buying experience for all customers throughout the complete payment process and ensuring payments transactions are handled in an efficient, reliable and secure manner.

Your tasks will include:

• Manage a team of cashiers including recruitment, performance management, training and development and succession planning of the team.
• Ensure resource planned activities are met and monitoring and managing the flow of customers throughout the checkout to ensure customers’ satisfaction are met.
• Handling professionally all customers’ queries, complaints and perform service recovery if necessary.
• Being knowledgeable around customer shopping experience and analyse customer related and financial key performance indicators for business and functional improvements.
• Working with external and internal partners and coming up with solutions that support an efficient, safe and secure working environment and shopping experience.

Job Summary: We are seeking an experienced Project Manager to oversee and drive projects from inception to completion. The ideal candidate will be skilled in managing cross-functional teams, ensuring timely delivery of projects, and aligning project objectives with organizational goals. You will play a critical role in facilitating communication between stakeholders and managing project resources effectively.

Key Responsibilities:

• Project Planning: Develop comprehensive project plans that outline project scope, goals, deliverables, resources, timelines, and budget.

• Team Leadership: Lead and motivate cross-functional project teams, fostering collaboration and ensuring accountability for project tasks.

• Stakeholder Communication: Maintain clear and consistent communication with stakeholders, providing regular updates on project status, risks, and changes.

• Risk Management: Identify potential project risks and develop mitigation strategies to minimize impact on project timelines and objectives.

• Budget Management: Monitor project budgets, ensure resources are allocated effectively.

• Quality Assurance: Ensure that project deliverables meet quality standards and fulfill stakeholder expectations through regular review and feedback cycles.

• Change Management: Manage changes to project scope, schedule, and resources, ensuring that all changes are documented and communicated effectively.

• Performance Tracking: Utilize project management tools and methodologies to track progress, measure performance, and report on project outcomes. XR Program Management Office

• Retrospective Analysis: Conduct project retrospectives to gather insights, identify lessons learned, and implement improvements for future projects.

Qualifications:

• Education: Bachelor’s degree in Information Systems Management, Software Development, or a related field. PMP, CAPM or equivalent certification is a plus.

• Experience: Minimum 2 years of project management experience, preferably in Software Development or IT. Experience with both Agile and waterfall methodologies is a plus.

• Skills: o Strong organizational and time management skills. o Excellent communication and interpersonal skills. o Proficient in project management software (e.g., MS Project, JIRA, SmartSheet). o Ability to manage multiple projects simultaneously and work under pressure.

• Problem-Solving: Strong analytical and problem-solving skills with a proactive approach to challenges

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe

As a Partnerships Manager you’ll:

• Identify and qualify opportunities by building relationships with key partners in the healthcare and childcare sectors.
• Recruit and grow new industry partners, developing strategies to place students in work placements, internships, or roles as fresh graduates.
• Build strong relationships with key stakeholders to ensure students are matched with the right opportunities.
• Develop structured account plans, outlining key activities, milestones, and objectives for successful partner engagement.
• Collaborate with our Student Placement and Support team to design tailored solutions for partners, ensuring the best fit for student placements or internships.
• Generate three times the number of qualified opportunities through proactive outreach such as calls, emails, meetings, marketing campaigns, and events.
• Utilise CRM tools like Salesforce to track and manage opportunities efficiently.

• Identify and qualify opportunities by prospecting and developing relationships with key enterprise partners.
• Grow relationships with selected business providers to assist them in planning work placements and internships. 
• Create three times the number of qualified opportunities by using various methods such as making outbound calls, sending emails, holding in-person or virtual meetings, and participating in marketing campaigns and events.
• Manage social media pages and develop ongoing traffic. 
• FFA provides various products for healthcare, childcare, and other industries; we assist businesses in upskilling their staff and training them in Apprenticeships, traineeships, or other necessary training based on the business's needs. 
• Attend virtual promotional events when needed.
• Take part in all recruitment activities, such as training events, helping students decide, running information sessions, and handling inquiries.
• Provide market insights and accurate recruitment forecasts through regular, detailed reports to the management team.
• Give timely feedback to management to help improve strategies and processes.
• Build a professional and consultative relationship with students.
• Make sure all activities are reported accurately in the CRM.
• Ensure professional execution of recruitment and admin support tasks.
• Build and maintain strong, beneficial partnerships with agents, university partners, and stakeholders for lasting success.

Billing Operations

Manage the media billing processes which involves,

• Co-coordinating with media planning teams on billing instructions
• Media plan actualization and reconciliation on monthly basis
• Update spots and remarks on Publicis’s proprietary billing platform based on actualized amount
• Generate proforma invoices for shared service team’s approval
• Resolving billing discrepancies with relevant stakeholders e.g. media vendors, media, finance and shared service teams
• Billing status monitoring and reporting
• Participate in finance WIP billing meetings to make sure Client's invoices get processed and meet billing timelines.

Other billing requirements include,

• Support requirements for onboarding of new suppliers
• Ensure 100% billing completion within three months of activity end date
• Resolve/respond to client billing queries

Media Buying (Offline and/or Online)

• The day-to-day media buying for the agency
• Deliver excellent master contract pricing through negotiation and relationships with media owners, wherever applicable
• Develop understanding of client business and role of online in delivering objectives ways of working from planning to getting approval and billing process
• Deliver added value opportunities across clients wherever possible
• Book all campaigns according to the brief (with confirmed media) and ensure financials are correct
• Monitor campaign delivery and reconcile any under deliveries
• Assist with auditing process across specific client base
• Follow through the closed job for invoicing process (incl. (proof of ads, supplier invoices, TV reporting, signed schedule)
• Constantly monitor performance and delivery of ad server and vendor reporting. 
• Monitor and report on clients’ expenditure update by campaign by media, if needed
• Keep track of clients’ media master contract fulfilments
• Prepare CI for all mediums and help Planners manage all material submission timelines
• Maintain co-ownership of WIP report with finance team, ensure that jobs are progressively reconciled and closed

Reporting to the Head of Business Planning and Operational Excellence, JobStreet Express, this regional role will be responsible to lead sales excellence initiatives to drive sales of JobStreet Express products. This role focusses on ensuring the best sales practices for sales teams as new products taken to market. Collaborating with other departments, the team will develop and improve standard methodologies for sales strategies and processes to achieve commercial success.This is a cross-functional opportunity to apply broad management skills in clearly developing and delivering value for internal and external customer groups.

Key Responsibilities

SALES EXCELLENCE

•  Performance monitoring and analysis:

•  Monitor sales performance and target against targets across countries and sales teams

•  Analyse sales data and performance metrics to identify trends, opportunities for improvement, and areas of risk

•  Sales process and tool embedment:

•  Collaborate with sales teams to develop and provide them with the tools and resources necessary to effectively sell products or services (e.g. spiel, product positioning, OTE)

•  Establish and integrate processes and tools to improve sales efficiency across countries and sales teams.

•  Process improvements:

•  Identify inefficiencies in current sales processes for all sales teams including Key Accounts and Telesales teams; thereafter lead initiatives to streamline operations, improve customer engagement, and drive sales outcomes

•  Collaborate with countries to implement standard processes and continuous improvement methodologies to drive sales excellence across the organisation

•  Training and development:

•  Create and implement training programs focused on best practices, product knowledge, and sales techniques to empower the sales team and improve overall performance

LEADERSHIP AND RELATIONSHIP MANAGEMENT

•  Ownership and drive - delivering outcomes with and through cross functional, cross market teams

•  Build strong relationships with key customers across the business to ensure collaboration and clear alignment of our sales approach, achievements, risks and blockers

•  Assist in ensuring governance is clear and transparent across our sales and operations teams

•  Facilitate appropriate forums with key customers to maintain visibility of progress and help resolve issues where required

•  Drive innovation and continuous improvement practices across sales functions to uplift performance

At Ten our goal is simple, to become the most trusted service business in the world.  

We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees.   

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

As a Talent Acquisition Manager, you are responsible for overseeing the recruitment process and developing strategies to attract, source and hire top talent. The role works closely with Hiring Managers to understand the company’s needs, create job adverts and develop effective recruitment campaigns that meet agreed company SLA’s. The role also ensures that the recruitment process is efficient, cost-effective and aligned with the Ten’s goals, values and standards. It also ensures compliance with applicable laws, regulations and company policies throughout the recruitment process.  

ESSENTIAL DUTIES & RESPONSIBILTIES

The information below is representative of the work performed in this position; however, it is not all-inclusive. Duties and responsibilities are subject to change based on business needs. Scope of role is defined outside of the job description.   

Talent attraction  

• In conjunction with Hiring Managers, develop and update internal job descriptions and job specifications for all new roles, establishing clear role requirements, skills and / or qualifications.  

• Create external job adverts that give a clear overview of both the company and the role the candidate is applying for.  

• Advertise all current vacancies using the most appropriate and suitable channels – this may include a mix of online job boards, social media, magazines, referrals, networking events and external organisations.  

• Proactively source candidates from various channels, maximising the use of online recruitment platforms, mainly LinkedIn, to headhunt for talent. 

• Utilise bulk advert purchases to reduce direct recruitment costs.  

• Establish and maintain relationships with external recruitment agencies and other partners to support the talent acquisition process. Negotiate competitive rates with external partners, including rebate periods for the first 3-6 months of employment.  

Recruitment campaigns  

• Keep track of all recruitment costs, clearly separating direct recruitment costs versus those of agencies and identifying cost saving opportunities.    

• Manage the vacancy sheet and Ten’s vacancy website, ensuring this is accurate and up-to-date at all times.   

• Work in conjunction with Hiring Managers, to create a recruitment plans for each vacancy, documented within the Role Brief form. This should identify the recruitment process to follow, clear timelines and owners for each stage of the process, and drafts of both prepared and live tasks that will be used to evaluate the required skills / behaviors for the role.  

• Evaluate and screen applications in the first two stages of Ten’s recruitment process (CV screening and phone interviews). 

• Coordinate and organise the remaining stages of the agreed recruitment process, ensuring candidates are communicated to regularly and promptly, regardless of whether they are successful in their applications or not.  

• Create and share reports highlighting key recruitment metrics for each recruitment campaign, sharing learnings where applicable.  

Future talent pipeline  

• In conjunction with Senior Managers, determine and agree the current and future needs of the business, identifying critical and most at risk roles. 

• Identify the skills, experience and competencies required to fill the gap between where the business is today, compared to where it needs to be in the future.  

• Create a talent pipeline to fill any critical / at risk roles. Keep in regular contact with targeted candidates, building strong relationships and engagement with the business.    

Offers  

• Manage the end-to-end recruitment process, including the offer process, ensuring correct expectations are set in regards to job requirements (working hours, bonuses etc) and coordinating offer negotiations.  

• Work closely with the respective People Experience representative to ensure the smooth handover of offer details, and prompt start of the on-boarding process. 

Onboarding

• Prepare, send and collect all required contractual documents
• Conduct background screening checks as per Ten’s standards
• Be ultimately accountable for new starters to be correctly set up on all Ten systems before their first day (including equipment)
• Create a warm onboarding experience for new starters, with clear instructions and expectations set for their first few weeks at Ten
• Relevant reminders are set-up as part of the onboarding process

Others 

• Continuously research and stay updated on industry trends, best practices and new technologies in talent acquisition to improve the recruitment process and candidate experience.  

• Any other required ad-hoc recruitment activities.  

• Upkeep of FTE list for resource requirements 

BEHAVIORAL EXPECTATIONS:  

As Talent Acquisition Manager, you will be expected to role model the behaviors associated with our Ten Standards and our core business values of Member Focused, Trustworthy, and Pioneering. This means approaching your work every day with a positive, solution-oriented, and supportive attitude.  

You should be forward thinking and able to adapt your approach based on industry trends and company goals. You will be a clear and professional communicator and confidently articulate Ten’s values and culture to potential candidates. You have an eye for detail and have strong time management and prioritisation skills. You have demonstrated skill in identifying and solving challenges in the recruitment process and are able to analyse data to make data-driven decisions to optimise the recruitment process. You follow the highest ethical standards, ensuring the recruitment process is fair, transparent and compliant with all relevant laws and regulations.  

We encourage diverse philosophies, cultures and experiences. You play a key role in promoting this.  

We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs. 

SUPERVISORY RESPONSIBILITIES: 

No supervisory responsibilities. 

Guidelines for Home Office:

• Located anywhere in Malaysia
• A secure home office at your confirmed address, free from background noise or other distractions
• Internet service must meet minimum requirements and minimum speed check must be completed

EDUCATION/EXPERIENCE:   

Proven track record of success in recruitment. This includes experience in sourcing, screening, interviewing and hiring candidates, as well as managing the end-to-end recruitment process.  

ROLE SPECIFIC COMPETENCIES:  

• Fluent English. Mandarin/Cantonese - written and spoken will be an advantage
• A strong understanding of Ten’s industry and the specific skills and qualifications required for various roles  

• Knowledge and expertise in talent acquisition strategies, using applicant tracking systems (ATS) and various sourcing channels  

• Experience in ensuring compliance with applicable laws, regulations and company policies throughout the recruitment process  

• Ability to use Microsoft Office software and ATS to track, analyse and report on recruitment metrics 
• Ability to collaborate with business leaders to forecast hiring needs and align recruitment strategies with long-term business goals
• Strong communication skills to influence senior leadership, candidates, and recruitment teams across different regions
• Proficiency in implementing diversity and inclusion initiatives to attract a diverse talent pool.

Our people are at the heart of the business and we have a culture of recognition and reward. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:

• A competitive salary depending on experience
• Annual Internet Allowance: MYR 2,400
• Health & Life Insurance
• Remote work arrangement (T&Cs - within Malaysian borders)
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program.
• Remote Working Holidays - possibilities to Travel and Work!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

To find out more about Ten, please watch this short video here.

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs. Ten has a commitment to supporting the delivery of Ten’s environmental, social, and governance goals, and promoting policy adherence.

"Ten works with a small, preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time."

Product Strategy and Vision:

• Collaborate with stakeholders to define product strategy and vision, aligning it with the company's overall objectives.

• Conduct market research, analyze user feedback, and gather insights to identify new product opportunities and improvements.

• Develop a deep understanding of user needs, competitive landscape, and market trends to inform product roadmap decisions.

Product Development and Management:

• Work closely with engineering teams to translate product requirements into clear and actionable development plans.

• Define and prioritize product features and enhancements based on user needs, business value, and technical feasibility.

• Monitor the product development lifecycle, ensuring timely delivery of high-quality releases.

• Conduct user acceptance testing and gather feedback to drive iterative product improvements.

Cross-functional Collaboration:

• Collaborate with design, engineering, marketing, and sales teams to ensure smooth coordination and alignment throughout the product lifecycle.

• Effectively communicate product plans, progress, and updates to stakeholders at all levels.

• Foster a collaborative and inclusive work environment that encourages idea-sharing and cross-functional cooperation.

• Product Performance and Optimization:

• Define key product performance metrics and regularly evaluate product performance against established goals.

• Analyze user data, conduct A/B testing, and gather insights to make data-driven decisions for optimizing product features and user experience.

• Continuously monitor market trends, competitive landscape, and customer feedback to identify areas for product enhancement and innovation.

To be considered for this role you will ideally come with a ACA, ACCA, CPA qualification (potentially an Audit Background).  You will provide a full range of accounting services for the Company.

This includes;
• Preparing and presenting timely, relevant and value-added financial information on specific legal entities and for group, parent, and executive reporting.
• Work with internal and external teams, such as Human Resources, Internal Audit, Compliance and Risk and external auditors etc. to ensure all internal and external deliverables are met.
• Participate in various system improvement initiatives

• Preparation of monthly and annual Financial Statements and to conduct further investigations when required to validate the accounting and the accuracy of the financials prior to monthly, quarterly and yearend sign off.
• Monitor financial risks and commitments and ensure integrity of adjustments.
• Ensure that relevant US GAAP/IFRS accounting standards are reviewed and implemented consistently.
• Work with external auditors to complete annual audits for your respective entities.
• Track major issues to resolution and adapt controls when necessary.
• Provide technical accounting support, understand and monitor local accounting treatments, and advise on any required financial adjustments.
• Review and approval of vendor invoices, employee expenses and payment of same.

As a Partnerships Manager you’ll:

• Identify and qualify opportunities by building relationships with key partners in the healthcare and childcare sectors.
• Recruit and grow new industry partners, developing strategies to place students in work placements, internships, or roles as fresh graduates.
• Build strong relationships with key stakeholders to ensure students are matched with the right opportunities.
• Develop structured account plans, outlining key activities, milestones, and objectives for successful partner engagement.
• Collaborate with our Student Placement and Support team to design tailored solutions for partners, ensuring the best fit for student placements or internships.
• Generate three times the number of qualified opportunities through proactive outreach such as calls, emails, meetings, marketing campaigns, and events.
• Utilise CRM tools like Salesforce to track and manage opportunities efficiently.