ATD Solution 是亞太地區領先的企業架構公司。我們致力於為組織提供專業的諮詢、輔導和學習服務，以加速數位轉型、開發創新的業務模式並抓住新的成長機會。我們的辦事處位於 4 個不同的國家，分別是馬來西亞、新加坡、印尼和香港。

在 ATD Solution，客戶關係是我們的首要任務。我們的馬來西亞和新加坡辦事處正在迅速發展，並準備好實現下一階段的市場擴張。我們正在尋找一位敬業且風度翩翩的銷售主管/銷售助理，透過電話和電子郵件互動與潛在客戶互動。理想的候選人將熱衷於幫助他人，並致力於提供卓越的客戶服務。立即申請，幫助我們建立有意義、持久的關係，並推動我們的業務向前發展。

該角色的目標

銷售主管/銷售助理角色的目標是透過電話和電子郵件推銷產品或服務，以產生銷售、確保預約或從潛在客戶收集資訊。主要目標包括：

• 銷售產生：透過接觸潛在客戶並將銷售線索轉化為實際銷售來推動銷售成長。
• 潛在客戶資格：根據潛在客戶的興趣和購買能力來識別和鑑定潛在客戶，確保更高的轉換率。
• 客戶關係建立：與潛在客戶建立融洽的關係，培養信任與品牌忠誠度。
• 市場研究：收集客戶的寶貴見解和回饋，為行銷策略提供資訊並改善產品或服務。
• 實現目標：達到或超過設定的目標和績效指標，為銷售團隊和組織的整體成功做出貢獻。
• 預約設定：安排銷售代表與潛在客戶會面的預約，進而改善銷售流程。

職責

• 外撥電話：致電潛在客戶推銷產品或服務。
• 潛在客戶生成：透過收集潛在客戶的資訊來識別和鑑定潛在客戶。
• 客戶參與：與客戶建立融洽的關係，了解他們的需求並安排預約或銷售拜訪。
• 記錄保存：使用客戶關係管理 (CRM) 軟體維護準確的通話記錄、客戶互動和銷售記錄。
• 回饋收集：收集客戶有關其產品或服務體驗的回饋。
• 實現目標：努力實現每日、每週或每月的電話、銷售或約會目標。

要求

• 溝通技巧：優秀的口語溝通技巧和清晰表達的能力。
• 堅持：能夠處理拒絕並保持動力。
• 銷售技能：有銷售或客戶服務經驗者佳。
• 電腦熟練程度：熟悉 CRM 系統和資料輸入的基本電腦技能。
• 時間管理：強大的組織能力來管理呼叫和後續行動。

資格：

• 應屆文憑或學位畢業生或至少 1 至 2 年電話行銷、銷售、外撥或客戶服務經驗
• 商務英語溝通與寫作能力中等

工作環境：

• 銷售主管/銷售助理週一至週五上午 9 點至下午 530 點在辦公室工作

津貼和福利

• 附近的公共交通
• 醫療保險
• 個人發展機會

主要職責：

• 創建付費廣告活動：設計和投放社群媒體廣告（Facebook、Instagram、Google）以吸引非執行職位的候選人。
• 瞄準合適的受眾：使用定位選項（地點、人口統計等）來吸引合適的求職者。
• 廣告文案與創意：創造引人入勝的視覺效果並撰寫有效的廣告文案以吸引更多申請者。
• 監控和調整廣告活動：追蹤廣告成效並進行更新以改善結果（點擊次數更多，成本更低）。
• 管理預算：明智地使用廣告預算，從每個廣告系列中獲得最大價值。
• 報告結果：分析和分享活動績效以顯示進展和改進。
• 與招募人員合作：與招募團隊合作，使廣告策略與招募目標保持一致。

要求：

• 經驗：1 年管理付費社群媒體廣告的經驗，非常適合招募。
• 技能：精通 Facebook Ads Manager、Google Ads 和廣告活動優化。
• 創意：能夠創造有效的廣告文案和吸引註意力的視覺效果。
• 分析：強大的數據分析能力，可提高活動績效。

錦上添花：

• 具有招募行銷經驗。
• 了解其他數位行銷策略（SEO、電子郵件等）。

• 有競爭力的套餐。

關於 Oligo 商業服務：

Oligo Business Services Pte Ltd 是一家領先的人力資源服務供應商和顧問公司，專門為新加坡和馬來西亞的客戶提供高品質的人力資源和薪資解決方案。我們主要使用 Unit4 Prosoft HRMS 為客戶提供支持，並就薪資、休假管理、員工索賠以及考勤等人力資源相關問題提供專家指導。

工作總結：

我們正在尋找一名客製化支援程式加入我們的團隊，協助客戶進行人力資源相關的諮詢和 Unit4 Prosoft HRMS 軟體支援。這個角色對於透過提供知識豐富且及時的支援來幫助我們的客戶有效管理其人力資源流程至關重要。

主要職責：

• 透過電子郵件、票務管理系統和電話回覆客戶查詢。
• 提供有關 Unit4 Prosoft HRMS 軟體的專家建議和故障排除。
• 協助客戶處理人力資源相關的查詢，包括薪資（新加坡和馬來西亞）、休假
• 管理、員工索賠以及時間和出勤。
• 透過確定根本原因並提供解決方案來診斷和解決技術問題。
• 確保客戶的疑問在既定的回應和解決時間內得到解決。
• 必要時與其他團隊合作升級複雜問題。
• 維護客戶互動和所提供解決方案的詳細文件。

資格與經驗： 必須具備：

• 對人力資源政策和原則有深入的了解，特別是與工資（新加坡和馬來西亞）、休假管理、員工索賠以及時間和出勤相關的政策和原則。
• 出色的解決問題的能力以及邏輯思考和提供結構化解決方案的能力。
• 精通英語，具有出色的書面和口頭溝通能力。
• 透過電子郵件、票務系統和電話輕鬆處理客戶查詢。

新增獎金：

• 使用 Unit4 Prosoft HRMS 的經驗。
• 具有擔任客戶支援角色的經驗。
• 熟悉人力資源軟體系統和技術支援流程。

個人屬性：

• 有組織性並且能夠有效地管理時間。
• 能夠確定任務的優先順序並同時處理多個客戶查詢。
• 有耐心，有良好的客戶服務禮儀。
• 對細節的高度關注和準確遵循流程的能力。

報告結構：

• 該職位直接向 Oligo 高階管理層匯報。

好處：

• 有競爭力的薪資，每年遞增。
• 依服務年資增加年假。
• 綜合醫療福利。
• 協作的工作環境。
• 培訓和發展機會。

加入我們的團隊：

• 如果您是一個積極進取、希望為不斷發展的公司做出貢獻的人，Oligo Business Services 會提供一個有吸引力且支持性的工作環境，您的貢獻將受到重視和獎勵。我們的總部位於新加坡，並在該地區設有辦事處，您將加入一家不斷進取的公司，並希望在短期內繼續擴張。

津貼和福利

• 事假
• 開放文化
• 個人發展機會

誘人的薪資配套：底薪+津貼+佣金=年薪高達RM100-150K！

工作地點：吉隆坡、檳城、吉蘭丹、沙巴、砂勞越

職責：

• 透過在指定地區推廣和銷售醫療器材和消耗品來獲得特定業務的市場份額。
• 根據分配的銷售目標，制定區域分產品、分客戶的銷售計畫。
• 按月度、季度規劃完成產品和客戶數量的銷售目標。
• 製作行程和日常活動報告，記錄當天所做的事情以及實現的銷售量。
• 報告競爭對手的活動和市場狀況。
• 透過新產品和現有產品擴大和滲透市場。
• 透過良好的產品知識來推廣產品。
• 誠實、適當地使用宣傳資料。
• 在客戶和公司之間保持與業務相關的良好、及時的溝通。
• 與校長、客戶和同事保持良好的關係。
• 定期審查客戶主清單並提出修改建議。
• 按時提交所有必需的報告。
• 負責向醫療保健專業人員詳細介紹、推廣和銷售合作夥伴的產品系列。
• 負責為醫生、醫院、私人診所、專家和實驗室提供優質的客戶服務。

要求 ：

• STPM /文憑/醫學科學/生物醫學/電氣與電子/行銷/經濟學/工商管理/行銷學士學位（優先但非強制） 。
• 卓越的產品知識。能夠吸收複雜的技術產品知識。
• 擁有 2 -3 年醫療器材、製藥、OTC 或醫療保健相關行業的經驗是額外優勢，但不是強制性的。強烈鼓勵應屆畢業生申請！
• 能夠規劃、組織、監控和執行 CME/研討會/技術培訓課程。
• 高度的自我激勵，較強的人際溝通、溝通及談判能力。
• 候選人必須願意經常出差。
• Microsoft Word、Excel、PowerPoint 技能。
• 以結果和品質為導向。
• 優秀的團隊合作者。
• 精通英語和馬來語。
• 將提供廣泛的產品和銷售培訓。
• 申請人應在馬來西亞擁有充分的工作權利。
• 我們鼓勵申請人透過就業街進行申請，並附上完整的履歷，說明當前和預期的薪資。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 公司旅行
• 醫療保險
• 牙科保險
• 視力保險

我們的目標比以往任何時候都更重要！

準備好幫助馬來西亞人重建他們的收入和職業。

資格要求：

1) Elite Pro (每月 RM4K-RM9K 額外津貼)

年齡：25-45歲

學歷 3年工作經驗

擁有5年工作經驗的文憑

2) Elite Lite (RM700-RM2500 每月額外津貼 RM500)

年齡：20-50歲

SPM及以上

立即加入並私訊我們：

• 017-9988998
• 019-3038998

津貼和福利

• 佣金和獎金
• 津貼（旅遊、交通等）
• 彈性的工作時間
• 休閒著裝要求
• 公司旅行
• 個人發展機會

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Central location
• Casual dress code
• Open culture
• Personal development opportunities

Job Responsibilities:

• Create a marketing plan and strategies.
• Sales strategy development.
• Build and maintain customer relationships, assess client specific needs and create solution which fits company sales strategy.
• Presenting proposals to client when necessary.
• Make outbound calls and contact potential clients telephonically
• Responsible for developing new customer and managing existing customers.
• Achieve sales target set by Sales Manager.
• Willing to undertake new assignments or other ad hoc tasks when necessary.

Job Requirements:

• Candidate must possess at least a Professional Certificate, Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in any field.
• Good interpersonal and communication skills in dealing with customers. 
• Required language(s): English, Bahasa Malaysia and Mandarin. Mandarin is an added advantage.
• At least 3 Year(s) of working experience in the related field is required for this position
• Preferably, a Manager specialized in Marketing or Business Development or equivalent.
• Solid organizational skills including attention to detail and multi-tasking skills.
• Able to work independently and computer literate.
• Able to show leadership and good interpersonal skills.

Perks & Benefits

• Basic + Commission
• Interesting Commission 
• Opportunity earn 5 figure income
• Yearly bonus
• Yearly annual leave
• Allowance (transportation, etc.)
• Own transportation
• Medical
• EPF
• Sosco

工作職責：

• 制定行銷計劃和策略。
• 銷售策略制定。
• 建立和維護客戶關係，評估客戶的特定需求並創建適合公司銷售策略的解決方案。
• 必要時向客戶提出建議。
• 撥打外線電話並透過電話聯繫潛在客戶
• 負責開發新客戶和管理現有客戶。
• 完成由銷售經理設定的銷售目標。
• 願意在必要時承擔新的任務或其他臨時任務。

職位要求：

• 候選人必須擁有至少任何領域的專業證書、文憑/高級/高級/研究生文憑、學士學位/研究生文憑/專業學位。
• 與客戶打交道時具有良好的人際溝通和溝通能力。
• 所需語言：英語、馬來語和華語。普通話是一個額外的優勢。
• 該職位需要至少 3 年相關領域的工作經驗
• 最好是專門從事行銷或業務開發或同等學歷的經理。
• 紮實的組織能力，包括對細節的關注和多任務處理能力。
• 能夠獨立工作，懂電腦。
• 能夠表現出領導能力和良好的人際溝通能力。

津貼和福利

• 基本+佣金
• 有趣的佣金
• 賺取五位數收入的機會
• 年度獎金
• 每年年假
• 津貼（交通等）
• 自備交通
• 醫療的
• 公積金
• 索斯科

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 中心位置
• 休閒著裝要求
• 開放文化
• 個人發展機會

Job Summary:

The Customer Support Specialist is responsible for managing all inbound and outbound customer interactions across multiple channels, including phone, chat, email, and social media. This role ensures consistent, high-quality service, efficient management of high interaction volumes, and adherence to response and resolution times. The specialist will also support campaign management activities, including product promotions, service updates, and customer satisfaction surveys. Availability for customer support from 8 AM to 8 PM, Monday to Sunday, including Malaysia public holidays, is required.

Job Description:

1. Handle all inbound and outbound customer interactions across multiple channels, including phone, chat (WhatsApp, Line, etc.), email, and social media.
2. Ensure seamless and efficient communication with customers across all platforms.
3. Maintain consistency and high-quality service across all communication platforms.
4. Ensure that every customer interaction meets our quality standard.
5. Efficiently manage high volumes of customer interactions while maintaining quality and response times.
6. Maintain a maximum response time of 30 seconds for phone calls and 2 minutes for chat and email.
7. Resolve 90% of customer inquiries, problems, or complaints within the first contact.
8. Implement a clear escalation process for complex issues, ensuring resolution within 24 hours.
9. Conduct follow-up calls or messages to ensure customer satisfaction post-resolution.
10. Assist with outbound calls for product promotions, service updates, and customer satisfaction surveys.
11. Identify and segment the target audience for each campaign.
12. Integrate campaign support with our Customer Satisfaction (CSAT) and Net Promoter Score (NPS) strategy.

Job Requirement:

1. Possess a Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.
2. Preferably at least 1 year of related working experience in a contact center.
3. Experience in managing live chats, emails, and inbound calls.
4. Fresh graduates and experienced applicants are welcome (entry-level will be discussed based on your previous experience).
5. Strong communication skills in email, face-to-face conversations, and messenger discussions.
6. Proficiency in English and Malay, both spoken and written; Mandarin is an added advantage.
7. Business writing skills are mandatory.
8. Good typing skills.
9. Strong logical thinking and problem-solving abilities.
10. Ability to work independently in a fast-paced environment.
11. Effective multitasking, prioritization, and time management skills.
12. Demonstrate teamwork consistently.
13. Positive attitude and eagerness to learn.
14. Fast learner with the ability to adapt to changes.
15. Good team player.
16. Willingness to work on a 24/7 shift basis, 5 days a week.

Job Summary:

The Customer Support Specialist is responsible for managing all inbound and outbound customer interactions across multiple channels, including phone, chat, email, and social media. This role ensures consistent, high-quality service, efficient management of high interaction volumes, and adherence to response and resolution times. The specialist will also support campaign management activities, including product promotions, service updates, and customer satisfaction surveys. Availability for customer support from 8AM to 5PM / 9AM to 6PM / 10AM to 7PM / 11am to 8PM, Monday to Sunday, including Malaysia public holidays, is required.

Job Description:

1. Handle all inbound and outbound customer interactions across multiple channels, including phone, chat (WhatsApp, Line, etc.), email, and social media.
2. Ensure seamless and efficient communication with customers across all platforms.
3. Maintain consistency and high-quality service across all communication platforms.
4. Ensure that every customer interaction meets our quality standard.
5. Efficiently manage high volumes of customer interactions while maintaining quality and response times.
6. Maintain a maximum response time of 30 seconds for phone calls and 2 minutes for chat and email.
7. Resolve 90% of customer inquiries, problems, or complaints within the first contact.
8. Implement a clear escalation process for complex issues, ensuring resolution within 24 hours.
9. Conduct follow-up calls or messages to ensure customer satisfaction post-resolution.
10. Assist with outbound calls for product promotions, service updates, and customer satisfaction surveys.
11. Identify and segment the target audience for each campaign.
12. Integrate campaign support with our Customer Satisfaction (CSAT) and Net Promoter Score (NPS) strategy.

Job Requirement:

1. Possess a Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.
2. Preferably at least 1 year of related working experience in a contact center.
3. Experience in managing live chats, emails, and inbound calls.
4. Fresh graduates and experienced applicants are welcome (entry-level will be discussed based on your previous experience).
5. Strong communication skills in email, face-to-face conversations, and messenger discussions.
6. Proficiency in Thai and English, both spoken and written; proficiency in Mandarin is an added advantage.
7. Business writing skills are mandatory.
8. Good typing skills.
9. Strong logical thinking and problem-solving abilities.
10. Ability to work independently in a fast-paced environment.
11. Effective multitasking, prioritization, and time management skills.
12. Demonstrate teamwork consistently.
13. Positive attitude and eagerness to learn.
14. Fast learner with the ability to adapt to changes.
15. Good team player.
16. Willingness to work on a 24/7 shift basis, 5 days a week.

Overview: We're seeking a proactive and independent Panel Support Specialist to oversee the seamless interaction with our TV and Digital panel members. This role involves managing a variety of tasks, including troubleshooting app/ software challenges faced by panel members, reporting issues to the relevant stakeholders and follow-up per case, conducting re-training sessions as needed to vendors/ members when needed. Additionally, you'll be supporting in panel communications to run campaigns and boost engagement with panel members.

Responsibilities: 

• Effectively address queries and concerns from panel members through email and other communication channels. Provide timely and accurate responses, maintaining a high standard of customer service and experience.
• Troubleshoot and address issues reported by panel members (i.e. TV and Digital panels and Content Insights panels)
• Conduct panel member database maintenance and quality control validations from time to time to ensure
• Provide support to Panel Communication Specialist, write and edit high-quality content for various communication channels, including monthly newsletters, weekly bulletins, web member portal updates, email campaigns, and other ad-hoc materials. Ensure content is engaging, informative, and tailored to the preferences of our panel members.
• Perform detailed data checks and reporting, highlighting any discrepancies or potential issues
• Support in managing database of household, individual and technical information
• Support in market research fieldwork to collect media consumption and annual updates on social demographic information from panel members
• Proactively engage and manage technicians/part-timers to ensure operation runs smoothly
• Comfortable collaborating remotely with fellow team members and with cross-functional teams within the organization, such as market researchers, data processing, and technical teams, to gather insights and information required

The Core Job:  

• Understand existing As-Is Processes through Observation, User Interviews, Existing SOPs/ Policies of the department concerned, and its relevant Line of Business (LOB).
• Establish a Service Level Agreement (SLA) for tasks performed by the department’s staff (Within control only), based on current practice and Bank Negara Malaysia (BNM) guidelines.
• Expand the QAQC framework to all Third Party Assistance to ensure they are following the SLA, Guidelines, and compliance.
• Prepare QAQC Checklist for the department concerned and its relevant LOB & TPA.
• Set QAQC assessment frequency and determine the number of cases to be audited per person.
• Set Key Performance Indicator (KPI), based on the total percentage (%) of QAQC assessment evaluation.
•  Perform QAQC Assessment.
• Compile the evaluated checklists and list down the findings based on the assessment, identify gaps, pitfalls, and shortcomings based on QAQC Audits, and propose solutions.
• Review the level of adherence to process and compliance among staff, escalate lapses, and monitor Composite Risk Rating (CRR) tracking to ensure compliance and implementation of solutions, with the relevant stakeholders.
• Post assessment, discuss with relevant stakeholders and review the level of adherence to process and compliance among staff, escalate lapses, and monitor Composite Risk Rating (CRR) tracking to ensure compliance and implementation of solutions.
• Validate and verify SOPs/ WIs of all processes.
• Ensure that all processes strictly follow SOPs/ WIs, in day-to-day operations.
• Inform the department HOD/ reporting manager immediately in the event of any discrepancies/ lapses in SOPs/WIs.
• Identify gaps/ pitfalls/ shortcomings of processes in terms of BNM, Legal, Compliance, Risk, HR & Admin.
• Translate these requirements into viable solutions, capable of handling documentation, workflow management, reporting & other additional regulatory requirements, and exceptions such as legal, and data analytics.



Job Requirement:

• Candidate should possess a Bachelor Degree or equivalent in All Business Field
• Preferably at least 1 year of related working experience.
• Preferably undefined specializing in Finance / Banking / Insurance or equivalent.
• Good communication skills in English,Malay language for both spoken and written
• 1 undefined positions available

Job Brief:

We are seeking a dynamic and results-driven Sales Manager to lead and oversee our sales team. The ideal candidate will have a proven track record of exceeding sales targets, exceptional leadership skills, and the ability to develop and implement effective sales strategies. As a Sales Manager, you will play a pivotal role in driving revenue growth, building strong client relationships, and fostering a high-performing sales culture.

Job Responsibilities:

Key Responsibilities:

1. Sales Leadership and Strategy

• Develop and implement comprehensive sales strategies to achieve and exceed revenue targets.
• Analyze market trends, competitor activities, and customer needs to identify growth opportunities.
• Set clear objectives and performance goals for the sales team aligned with company objectives.

2. Team Management

• Recruit, train, mentor, and motivate the sales team to achieve individual and team targets.
• Conduct regular performance reviews and provide constructive feedback to ensure continuous improvement.
• Foster a collaborative, inclusive, and competitive team environment.

3. Client Relationship Management

• Build and maintain strong, long-lasting relationships with key clients and stakeholders.
• Actively identify and pursue new business opportunities and partnerships.
• Oversee client onboarding and ensure excellent customer service throughout the sales process.

4. Sales Operations

• Monitor and manage sales metrics, including pipeline health, conversion rates, and revenue forecasting.
• Utilize CRM tools to track sales activities and maintain accurate customer data.

5. Reporting and Insights

• Prepare regular sales reports and present insights to senior management.
• Identify challenges and implement solutions to improve sales performance.

Job Requirements:

Qualifications:

• Diploma or Bachelor’s degree in Business, Marketing, or a related field.
• Minimum 5 years of experience in sales, with at least 3 years in a managerial or leadership role.
• Strong interpersonal and communication skills, with the ability to build rapport with clients.
• Proven ability to consistently exceed sales targets and grow revenue.
• Strong leadership, coaching, and mentoring skills.
• High emotional intelligence and ability to build rapport with clients and team members.
• Strong problem-solving skills and adaptability in a fast-paced environment.
• Passion for sales and a customer-centric approach.
• Interest in Chinese Metaphysics.

We offer an attractive remuneration package and incredible income potential. We believe in rewarding excellence, and in our team, high performers are high earners.

Join us and ignite your journey to extraordinary success. This isn't just another job opportunity; it's your chance to make a substantial impact and to earn an income that matches your efforts. Are you ready to take the leap?

Your Career

As a Domain Consultant for SOC Transformation you will be the expert for our Cortex portfolio, a Next-Gen AI-powered security operations platform.  You will play a key role in defining technical solutions that secure a customer’s key business imperatives.  You evangelize our industry leading solutions in Security Intelligence and Automation, XDR, Attack Surface Management, SOAR and Incident Response that establish Palo Alto Networks as a customer’s cybersecurity partner of choice.
 

Your Impact

• Collaborate with account teams to recommend and develop customer solutions within your assigned specialization area

• Present to customers as our expert at all levels in the customer hierarchy, from practitioner to senior leadership

• As the main technical point of contact for Cortex, you will assist and collaborate to respond effectively to RFIs/RFPs.

• Lead and support customer demonstrations that showcase our unique value proposition

• Scope and lead Proof of Value (PoV) projects for prospective customers and partners based on best practices to ensure technical win in your assigned opportunities

• Drive high technical validation and PoV win rates within your assigned specialization area

• Responsible for discussing and highlighting product alignment with customer requirements and differentiation

• Architect solutions that will help our customers strengthen and simplify their security posture

• Document High-Level Design and Key Use Cases to ensure proper implementation and value realization of Palo Alto Networks Solutions

• Help our customers build and develop further their services around Cortex solutions

• Lead conversations about industry trends and emerging changes to the security landscape 

• Discuss, with credibility, competitive offers in the marketplace and position ours as the best alternative

• Position Palo Alto Networks or Partner delivered services as appropriate to ensure proper implementation and value realization of Palo Alto Networks solutions

• Initiate projects to improve individual team’s performance

• Implement organizational policies & help others adopt

• Act as a conduit for customer feedback to Product Management, Technical Marketing, competitor intelligence, and R&D to create requirements and deliver product features for our customers

The Ranger Operations Specialist is responsible for overseeing the effective management of day-to-day operations and workforce resources for Intellectʼs helpline and crisis intervention services. This role includes managing a team of helpline and crisis intervention supervisors globally, who are accountable for supervising helpline rangers on shift and delivering crisis intervention support to clients. The new hire will be in charge of manpower planning and rostering, workforce performance and service management. Their responsibilities will include tasks such as handling leave approvals, addressing workforce challenges and performance gaps, and contributing to operational policies or protocols.

• Team Management and Leadership

• Lead a team of helpline and crisis intervention supervisors, ensuring effective performance and adherence to operational standards
• Provide ongoing guidance and support to supervisors and rangers to ensure consistent, high-quality service delivery
• Develop, implement and monitor key performance indicators to assess service quality and staff performance in line with organisational goals
• Conduct Root Cause Analyses (RCA) to investigate incidents of non-compliance, unresponsiveness or other behaviour concerns, and develop actionable improvement plans
• Conduct regular monitoring of supervisors and rangersʼ performances, sharing feedback and implementing corrective actions to address gaps when necessary to uphold the highest quality standards and SLAs

• Workforce Management

• Establish and manage daily rostering of supervisors and rangers to ensure proper shift coverage for 24/7 global operations, while adhering to regional labor laws and organizational guidelines
• Oversee assignment of rangers to the appropriate platforms based on their skills, availability, and language capabilities to enable optimal resource utilisation and efficient service delivery
• Manage leave approvals and implement strategies as needed to maintain consistent service levels and quality, balancing ranger well-being with operational needs
• Monitor real-time service levels and workforce performance, making adjustments as needed to maintain operational efficiency

• Service Delivery and Crisis Support

• Ensure that helpline and crisis intervention services are provided in a timely and professional manner, meeting the needs of clients
• Act as a point of escalation for complex or high-risk crisis cases to offer strategic guidance and support, while being prepared to step in and directly manage escalated helpline calls, manager support helpline and crisis intervention requests, assessments, deployments as needed
• Oversee crisis response processes, ensuring that interventions are effective, documented and in line with organisational policies

• Operational Planning G Oversight

• Track and analyse operational and service metrics, leveraging them for data-driven insights to enable timely, informed decision-making and drive continuous improvement efforts
• Proactively identify, assess, manage and monitor operational risks to ensure continuity of the businessʼs core services
• Develop and implement business continuity plans to maintain consistent service delivery in the event of unexpected disruptions or emergencies
• Work closely with cross-functional teams to ensure coordinated efforts, including manpower planning and recruitment, aligned communications on latest updates and effective service delivery
• Provide regular reports to leadership team on operational status, challenges, and achievements

• Quality Assurance G SOP Management

• Develop, review and refine operational policies, procedures, and protocols related to helpline and crisis intervention services based on operational feedback, evolving needs and industry best practices
• Maintain and regularly update a shared repository of operational resources, including guidelines, training materials, and FAQs to ensure supervisors and rangers have the resources they need
• Ensure that all supervisors and rangers are trained on and compliant with established policies and protocols, quality standards and service level agreements
• Drive training and development roadmap for both supervisors and rangers, including technical and quality training

• Masterʼs Degree in Counselling or Clinical Psychology, with relevant local regulation and licensing qualifications as a mental health professional

• 5-7 years of professional experience in EAP consulting, clinical practice, crisis intervention or mental health consultancy, with strong background in supporting managers on people or team management challenges
• At least 3-4 years of supervisory experience, ideally in an EAP setting, helpline operations, or a similar role managing a mental health service team
• Strong leadership, communication, and interpersonal skills
• Excellent problem-solving and conflict resolution abilities, including ability to handle complex enquiries and manage issues proactively
• Proven organizational skills to manage multiple tasks and priorities effectively, and meet deadlines in a fast-paced setting
• Ability to work collaboratively with cross-functional teams
• Proficient in data monitoring and analysis, utilising tools and software used in helpline operations, and maintaining up-to-date documentation
• Ability to adapt and thrive in a dynamic, rapidly changing environment
• Familiarity with GDPR, HIPAA, or equivalent data protection standards related to mental health service delivery is a bonus
• Fluent in English and local language, both written and spoken

• Work in a diverse environment with people from over 10 countries
• Unlimited annual leaves
• Work flexibility
• Medical coverage
• Annual Wage Supplement (Bonus)
• Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)
• Birthday Leave (1 day)
• Holidays off
• Quarterly mental health day off
• Mental health benefits (Premium access to our app!)
• Work-life balance and employee wellness
• Regular social events where we have non work-related fun

About the role:

As the Customer Support Representative Team Lead, you will oversee the daily operations of the customer support team, ensuring exceptional service delivery to our clients. You will act as a mentor and coach to your team members, driving continuous improvement and upholding the highest standards of customer service. You will handle the day to day administrative activities for your team along with ensuring relevant KPI’s and targets are met.

• Minimum 2 years of experience in a customer support role, with at least 2 years in a supervisory or team lead position.
  
• Strong proficiency in English (both written and spoken) is essential; additional language skills are a plus.
  
• Experience with customer service software and ticketing systems (e.g., Zendesk) is highly desirable.
  
• Excellent communication and interpersonal skills with the ability to engage with customers empathetically, delivering outstanding customer service and a commitment to continuous improvement
  
• Demonstrated ability to lead, motivate, and develop a team.
  
• Ability to deliver in a fast pace ever changing operation
  
• Strong problem-solving skills, attention to detail, and the ability to multitask effectively
  
• Capability to work flexible hours (shifts may range from early morning to evening).

• Competitive salary package & performance bonus
• Gym subsidies 
• Casual dress code 

• Flexible working arrangements  (including work from home and remote) 
• Generous number of Annual Leaves
• Extensive medical coverage (including dental & optical)
• Generous amount of Annual Leaves
• Delicious office snacks 
• Guidance and mentoring from leaders within the business 
• Dynamic, positive work environment 
• Fantastic team culture  

Responsibilities:

- Perform general administrative duties such as data entry, filing and processing of records.

- Handle confidential and sensitive information with discretion and professionalism.

- Assist to handle daily operations and processes applications and transactions to ensure that all service levels are delivered according to the procedure.

- Any other adhoc administrative duties as assigned.

- Provide general administration and support to the Operations department.

Requirements:

- SPM holders with no experience are encouraged to apply.

- Basic proficiency in Excel and the ability to read Chinese are essential.

- Proficient in English and Mandarin (spoken & written); Cantonese is a plus.

- High level of professionalism and discretion when handling sensitive information.

- Flexibility and adaptability to changing priorities and deadlines.

- Ability to work independently and collaboratively in a fast-paced environment.

- Detailed and meticulous.

- Willing to work on Malaysia public holidays.

The Office Automation and Technical Support Manager is responsible for overseeing office technology systems, managing IT support, and leading the entire lifecycle of all workstation equipment e.g. laptops and devices.  This will cover all staff in all Malaysian offices (Titiwangsa, Menara KH, Cyberjaya, Penang) 

This position is ideal for a tech-savvy leader who excels at implementing automation tools, managing device procurement and distribution, delivering excellent user support across the organization, and providing strategic leadership in technology deployment to enhance productivity. 

Key Responsibilities: 

1. Office Automation Management: 

• Oversee the selection, deployment, and management of office automation tools (e.g., M365, Microsoft Dynamics, JIRA). 
• Work closely with department heads to assess needs and identify opportunities to automate repetitive tasks and streamline office workflows. 
• Manage vendor relationships and liaise with external service providers to ensure timely upgrades, support, and integration of systems. 

2. Internal Technical Support: 

• Lead the internal technical support team to provide high-quality, timely support for staff on hardware, software, and network-related issues. 
• Implement and maintain helpdesk systems to track, prioritize, and resolve employee IT issues efficiently. 
• Develop and enforce IT support policies, procedures, and documentation to maintain smooth operations and ensure security compliance. 
• Developing and managing the organisation’s private Sharepoint intranet. 

3. Equipment Procurement and Management: 

• Manage the team responsible for procuring, configuring, and distributing laptops, mobile devices, and other office technology equipment like meeting room electronic equipment. 
• Ensure the timely provision of technology to new hires and existing employees, including the setup and deployment of devices. 
• Oversee inventory management for office technology assets, including tracking, repair, and lifecycle management of devices. 

4. System Management & Upgrades: 

• Oversee the regular maintenance, updates, and troubleshooting of office hardware and software systems. 
• Ensure all office technology, including printers, computers, phones, and networking equipment, is functioning optimally. 
• Implement backup, disaster recovery, and cybersecurity protocols to safeguard company data and ensure business continuity. 

5. Training and Development: 

• Lead, develop and mentor the IT admin and technical support team   
• Organize and deliver training sessions for staff on new office automation tools, software, and IT policies. 
• Develop user guides and technical documentation to enhance self-service support. 

6. Strategic Leadership: 

• Collaborate with senior management to identify technology-driven opportunities that will increase organizational efficiency and innovation. 
• Stay up-to-date with the latest office automation trends, software solutions, and best practices in technical support. 

Qualifications: 

• Bachelor's degree in Information Technology, Computer Science, or a related field. 
• 5+ years of experience in IT support, cloud solutioning, office automation, or a related field, with at least 2 years in a management role. 
• Strong technical knowledge of office software systems, workflow automation tools, network infrastructure, and cybersecurity practices. 
• Excellent problem-solving skills with a proactive and hands-on approach to troubleshooting. 
• Experience in managing IT projects, including system rollouts and upgrades. 
• Strong communication and interpersonal skills, with the ability to work with non-technical staff and cross-functional teams. 

• Create a comfortable atmosphere and a good working environment by setting a good example with simple, straight forward behaviour.
• Be clear in communicating to contractors and vendors, ensure their works are in compliance with their PPM, in house rules, safety measures, and emergency procedures
• Listen to and work towards completing goals, work assignments in a timely manner, update and feedback on plans and results and ensure that you understand the overall strategy.
• Support your co-workers and be a good listener. Promote your own or your co-workers' special abilities and allow your manager the opportunity to develop and support your own initiatives.
• Work towards department goals and the goals of IKEA
•Ensure all works minimise disruption, risk and inconvenience to co-workers, visitors and customers

• Plan and implement digital marketing campaigns across Ricebowl social media channels including email, social media, KOL and content marketing.
• Create and manage engaging content for social media and other platforms to drive traffic and engagement.
• Monitor, analyze and report on marketing campaign performance.
• Analyze user behaviors, campaign results and social media metrics to optimize and improve marketing efforts.
• Familiar with XiaoHongShu platform user base, content trends and marketing opportunities.

We are looking for someone who wants to invest in their long-term career and learn more about low code no code technologies and how they can be applied to business processes to facilitate automation . You should love challenges and working across different tools and technologies, with the ability to learn through independent research, assisted by mentors, buddies, and experts. You should prefer simple, sustainable solutions over complex ones, get excited about sharing your knowledge and derive satisfaction helping and enabling others.

Here are some of the skills and experience that will help you in this role.

• Designing and developing automated business solutions
• Integrating Open Source and vendor software to deliver automated solutions
• Strong Commitment to on-going learning and self-improvement
• Exposure/Certifications in Microsoft Power Platform or equivalent an advantage
• Prior experience in writing requirements beneficial
• Prior experience working in an agile IT environment is an advantage. 
• Business process improvement and mapping skills (e.g. in MS Visio, DrawIO ) is highly beneficial
• Familiarity with ADO, JIRA or other task planning applications a plus
• Responsible for understanding and analyzing the business issue and translating the issue into requirements and user stories
• Map the as-is process and to be process, explore, identify, and test new innovative solutions for process re-engineering/digitisation/automation
• Work with the team to design a solution, develop and implement various process improvement tools and techniques including Workflow, Robotic Process Automation (RPA), Optical Character Recognition (OCR), Natural Language Processing (NLP), Machine Learning (ML), Process Mining and Analytics Dashboard to meet end-to-end business requirements
• Responsible for design and developing solutions through an iterative process to meet business needs
• Ensure the completeness, effectiveness, and sustainability for the implementation of proposed appropriate solution
• Create and document test procedures and scenarios for user acceptance test
• Working with a dynamic team to refine and expand the automation based upon user feedback
• Support the team in the adoption and implementation of the solutions

The Flexi Group is a set of flexible workspace brands across Asia Pacific and Australia, like The Hive, Common Ground, and The Cluster. We’re about building a vibrant community, creating connections, and making ideas real. Join us if you want to shape people's workplace experience and thrive in a collaborative environment.

As a Sales Administrator, you’ll report to the Sales Manager and Head of Sales, driving sales goals. You'll need to think quickly, assess connections, and build relationships effectively for Common Ground, The Hive and The Cluster. You'll represent our brand, understand operations, attend events, and find leads. Your goal: match potential members with the perfect location for their needs. If you're ambitious, sales-focused, and social with a proactive spirit, join us and grow in a fast-expanding co-working space.

• Assist the team to drive all sales related activities across the Country
• Consistently work towards ensuring all spaces have a 100% occupancy rate
• Receive and review all enquiries for your locations and respond to (by the location teams or yourself) within 30 minutes (within operating hours).
• Manage the entire sales administration process and maintain accurate and up-to-date sales records, including client information, sales activities, and pipeline management.
• Assist the sales team in managing leads and bookings, prospecting, and closing deals to meet or exceed monthly sales targets and contribute to the overall revenue goals of the organization.
• Handle incoming inquiries through various channel - WhatsApp, emails and the website and follow up on sales leads and inquiries, ensuring timely responses and effective communication.
• Gather information from the sales team to update weekly and monthly members count and master log is kept up to date.
• Coordinate with the operations team to ensure smooth onboarding of new clients, including setting up workspaces, access cards, and other necessary arrangements.
• Collaborate with the marketing team to develop sales collateral, presentations, and marketing materials.
• Prepare and send sales proposals, contracts, and other relevant documentation.
• Assist with administrative support for both members and the sales team in.
• Assist to ensure all upcoming terminations are followed up with a renewal proposal.
• Conduct tours for leads and private offices over a certain set and agreed number of people.
• Support operations team where needed with the aim to provide our members excellent service.
• Assist to compile data requested from your management team, whcih they can analyse to support business decisions in your market.
• Check prices and contracts are up to date on all platforms.
• Be forward thinking and plan for any challenges that may be faced.

• 2+ years experience in a sales or business development capacity
• Experience from co-working spaces, start-ups or a sales role with a strong network and relationship with property agencies or vendors would be an advantage
• Comfortable and confident with cold-calling, attending networking events and coming up with creative approaches to generate leads
• Willingness to learn, proactive, presentable and able to handle pressure
• Fluent in English, any additional language would be a plus
• Passionate about sales, business development and partnerships
• Target driven and a natural sales person

• Competitive salary reflective of your growth
• Variety of discounts across our growing industry partners
• A comprehensive training academy to support your growth and longevity with us
• Education allowance to support external training
• A fun, dynamic working environment, working with a diverse, world-class team
• Regular team and community events based on our four event pillars; Business, Community-building, Entertainment and Wellness
• An extra day of leave to celebrate your birthday
• An annual dedicated day to volunteer at a charity of your choice
• Two days Flexcation a year, used to extend your time away by working in any of The Flexi Group locations

We are seeking a superstar Performance Marketing Specialist who will be driving the growth of PRISM+ Malaysia by enhancing and optimizing customer experience funnels. Being a high growth electronics company, we are looking for a candidate who will be a passionate strong self-starter to manage PRISM+ Malaysia marketing needs.

This experienced and entrepreneur individual will help us oversee and lead the entire media buying from Facebook Ads, Google Adswords, SEO & SEM and email marketing. This driven person will also need to generate data-driven commercial insights, execute high-budget with constant optimization digital campaigns, and manage advertising platform partners. The candidate will be considered a key member of PRISM+ overseas expansion team and will report to Malaysia Marketing Lead and Country Director of Malaysia.

Responsibilities of a Performance Marketing Specialist but are not limited to:

• Formulate, execute, and report on paid advertising campaigns on various platforms including but not limited to Facebook, Instagram, Google & TikTok
• Conduct in-depth monitoring and tracking systems using Google Analytics and Google tag manager
• Reporting on set metrics to generate insights for ads optimization, A/B testing and website improvements
• Be passionate about copywriting. Analyze and optimize copywriting phrases to achieve different marketing objective of company
• Performance marketing copy writing
• Product unique selling proposition copywriting
• Come up with innovative marketing campaign
• Set campaign objectives and performance targets for each major campaign, with rationale, anticipation of results and ROI
• Execute all key aspects of the campaign
• Proven ability to communicate effectively to drive positive outcomes with key stakeholders (especially design team on creatives requirements)
• Foster strong relationships with external stakeholders (i.e Facebook/Google account managers)

• Proficient in Facebook Ads platform (>3 years of Experience)
• Proficient in Google Adwords, Google Analytics and Google Tag manager (>1 year of Experience)
• Bachelor's Degree in Business and Marketing, or any relevant course of studies
• At least 3-4 years' experience in digital marketing - preferred to be in performance marketing agency or e-commerce company
• You should have successfully scaled and led result driving marketing campaigns with clear management reporting metrics to measure success
• Thrives in dynamic, uncertain, and fast-moving environments, a hustler
• A strong level of passion to understand thoroughly performance advertisement growth metrics

We are looking for a Customer Care Agent that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively

Job Responsibilities:

• Manage customers or client’s feedback and complaints in a professional manner
• Understand customer enquiries and respond via applicable channels: email, chat and closing the ticket
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
• Strong attention to detail and a meticulous approach to tasks
• Ensure daily and monthly KPIs are met and exceeded
• Perform other ad-hoc duties as assigned

Job Requirements:

Degree / Diploma / Cert / SPM holder with good command of English and Bahasa Malaysia. Mandarin and Tamil will be added advantage.

Previous experience in a customer support especially in handling Emails & CRM + Livechats

Strong typing skills to handle Livechat

Strong phone and verbal communication skills along with active listening.

Customer focus and adaptability to different personality types.

Ability to multi-task, set priorities and manage time effectively.