職責：

• 重新培養不活躍的客戶
• 透過推銷電話、網路和社群媒體來識別和定位潛在客戶。
• 發展並維持與客戶的關係，以鼓勵回頭客
• 進行市場研究以了解競爭並發現新的銷售機會。
• 了解客戶需求並能提出合適的解決方案
• 維護最新的產品資訊和市場狀況

要求：

• 積極主動的態度，提升產品知識
• 願意學習新技能
• 很好地理解銷售原則和客戶服務實踐。
• 能夠獨立工作
• 較強的溝通和人際交往能力。
• 客戶服務重點。
• 個性友善、樂於助人、自信、迷人。
• 基本的管理技能。
• 最低 SPM/O 水準或同等水準。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 休閒著裝要求
• EPF、SOCSO、EIS 貢獻
• 公共廣播覆蓋範圍
• 病假和年假
• 個人發展機會

銷售和行銷主管/銷售工程師積極與以下人員合作：

• 銷售經理和其他相關部門創造銷售機會
• 馬來西亞水務業者、水務當局、顧問、承包商和合作夥伴

職位描述：

• 完成指定國家（客戶）及產品的銷售目標
• 在所提供的地區開發潛在的銷售線索
• 建立和維護現有的客戶關係
• 參與銷售策略規劃及執行
• 監控競爭和商業活動
• 為售前工作做出貢獻並向客戶提供產品演示
• 為客戶提供售前、售後的技術支援和建議

職位要求：

• 候選人必須至少擁有一分鐘。文憑
• 至少 5 年銷售經驗（水產業相關）並具有良好的業績記錄（高階職位）。有馬來西亞水務部門工作經驗者佳。
• 對於初級銷售工程師職位，如果您相信自己有奉獻精神，具有成功的動力和主動性
• 有水務業（馬來西亞水務公司）的網路和經驗者優先
• 擁有自己的交通工具和有效的駕駛執照
• 願意根據需要廣泛出差到不同的州參加會議、演示、水展覽和技術支援。
• 目標導向、積極進取
• 能夠基於信任和責任在最低限度的監督下工作
• 精通英語和馬來語

其他好處：

• 團體住院：家庭@單人 RM50,00.00
• 旅遊津貼（包括每日、膳食、飯店）

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 醫療保險
• 事假

加入我們的團隊，擔任室內/室外銷售主管！

關於我們：

我們是馬來西亞領先的鋁和不銹鋼原料供應商。我們充滿活力的團隊致力於為客戶提供高品質的產品和卓越的服務。我們正在尋找充滿熱情和雄心勃勃的個人加入我們並推動我們的發展。

職位描述：

我們正在尋找一位有能力且熱情的室內/室外銷售主管加入我們的團隊。

主要職責：

•建立關係：與新客戶和現有客戶建立並維持牢固的關係。

•客戶參與：解決客戶詢問、準備報價、跟進客戶並維護詳細的客戶記錄。

•信用管理：根據我們公司的信用政策和程序管理收款。

•機會探索：透過推銷電話、網路和社群媒體積極尋找新的銷售機會。

•數據分析：根據銷售和客戶數據創建頻繁的報告和評論。

•文件：審查、推薦和跟進銷售申請和文件。

資格：

•教育：至少擁有任何領域的文憑/學士學位。

•溝通技巧：精通基礎英語讀寫。

•歡迎應屆畢業生：我們鼓勵應屆畢業生申請。

•精通科技：精通MS Office 和社群媒體平台（TikTok、Facebook 等）。

•正向的態度：自我激勵、正向的態度與學習的意願。

•交通：必須擁有自己的交通工具。

我們提供什麼：

•有競爭力的薪資：良好的基本薪資。

•指導：幫助您成長的指導與輔導。

•學習環境：學習和提高技能的支持性環境。

•福利：每月法定繳款（EPF/SOCSO/EIS）、年假和友善的工作環境。

為什麼加入我們？

•充滿活力的產業：成為鋁和不銹鋼原料產業領導公司的一部分。

•職涯發展：職涯發展的絕佳機會。

•創新文化：在具有前瞻性思維和創新精神的公司工作。

•青年才俊：加入充滿活力的年輕且才華洋溢的專業團隊。

加入我們，成為我們令人興奮的旅程的一部分！我們期待收到您的申請。

津貼和福利

• 休閒著裝要求

我們的目標比以往任何時候都更重要！

準備好幫助馬來西亞人重建他們的收入和職業。

資格要求：

1) Elite Pro (每月 RM4K-RM9K 額外津貼)

年齡：25-45歲

學歷 3年工作經驗

擁有5年工作經驗的文憑

2) Elite Lite (RM700-RM2500 每月額外津貼 RM500)

年齡：20-50歲

SPM及以上

立即加入並私訊我們：

• 017-9988998
• 019-3038998

津貼和福利

• 佣金和獎金
• 津貼（旅遊、交通等）
• 彈性的工作時間
• 休閒著裝要求
• 公司旅行
• 個人發展機會

We are looking for Sales Executive in I-Park, Kulai (JB branch) and Kota Kemuning (KL branch)

Working days: Monday - Friday

Working hours: 8.15am - 5.45pm

Salary: MYR 2000 - 3500 + commission

Job Overview:

• Looking for a motivated Sales Executive to join our team. You will be responsible for selling handling equipment, lift and products, building relationship with clients, and achieving sales target. The ideal candidate will have experience in sales and be able to understand technical products.

Job Descriptions:

• Find Sales Opportunities
• Manage Client Relationships
• Present Products
• Prepare Quotes
• Negotiate Contracts
• Close Sales
• Research Market
• Support After Sales
• Sales Reporting
• Achieve Sales Targets

Job Requirements:

• Education: Bachelor’s degree in Business, Marketing, Engineering, or a related field.
• Experience: 2-3 years in sales, preferably in the lift industry or technical sales.
• Strong sales and negotiation abilities.
• Good communication and people skills.
• Understanding of technical products.
• Self-motivated and goal-driven.
• Proficient in Microsoft Office and CRM software.
• Additional: Valid driver’s license and willingness to travel.

Perks & Benefits

• Medical
• EPF
• Sosco

Working Days / Hours: 6 days work, shift mode (10.00am - 6.30pm; 1.30pm - 10.00pm)

Working Location: IOI City Mall, FT Putrajaya

Job Responsibilities:

• Advise and inform customers on usage of products.
• Able to establish customers' requirements using questioning techniques and listening skills.
• Able to make good recommendations of products to customers.
• Advice customers on maintenance and care of products (Leather care).
• Recommend products based on customers' requirements.
• Recommend complementary and peripheral products - Shoe-care, leather goods, etc. (link-sell).
• Ensure the team provide excellent customer service experience; to increase the overall service level and performance of the store.
• Attend to customers with types of after sales services.
• Ensure appropriate stock inventory management.
• Close sales to customers' satisfaction.

Requirements:

• Education: SPM and above.
• Minimum 1-2 years relevant working experience in store operation. Must be familiar with retail industry.
• Leadership principles: Be able to act according to the leadership principles and values.
• Coaching and teambuilding: Have good flair for coaching and teambuilding. A motivating can-do attitude must be applied at all times.
• Positive attitude: Responsible, passionate and committed. Highly motivated and target orientated.
• Interpersonal skills: Strong interpersonal skills & communication skills. Possess a hands-on attitude.

Perks & Benefits

• Commission and bonus
• Regular team activities
• Medical insurance
• Personal leave
• Personal development opportunities
• Dental insurance
• Paid training and development
• Allowances for continuing education

工作日/時間： 6 天工作制，輪班模式（上午 10:00 - 下午 6.30；下午 1.30 - 晚上 10:00）

工作地點： IOI City Mall, FT Putrajaya

工作職責：

• 就產品的使用提供建議並告知客戶。
• 能夠使用提問技巧和傾聽技巧來確定客戶的要求。
• 能夠向客戶提出好的產品推薦。
• 為客戶提供有關產品保養和護理的建議（皮革護理）。
• 根據客戶的需求推薦產品。
• 推薦配套及週邊產品 - 鞋類護理、皮革製品等（連結銷售）。
• 確保團隊提供卓越的客戶服務體驗；提高商店的整體服務水準和績效。
• 為客戶提供各種售後服務。
• 確保適當的庫存管理。
• 關閉銷售直至客戶滿意。

要求：

• 教育程度：SPM及以上。
• 至少1-2年店鋪營運相關工作經驗。必須熟悉零售業。
• 領導原則：能夠依照領導原則和價值觀行事。
• 教練和團隊建立：具有良好的教練和團隊建立天賦。必須始終保持積極進取的態度。
• 積極的態度：有責任、有熱情、有奉獻精神。高度積極性和目標導向。
• 人際溝通能力：較強的人際溝通能力與溝通能力。具有親力親為的態度。

津貼和福利

• 佣金和獎金
• 定期團隊活動
• 醫療保險
• 事假
• 個人發展機會
• 牙科保險
• 有薪培訓和發展
• 繼續教育津貼

我們正在I-Park, Kulai (JB 分行) 和 Kota Kemuning (KL 分行)尋找銷售主管

工作日：週一至週五

工作時間：上午8.15 - 下午5.45

薪資：MYR 2000 - 3500 + 佣金

職位概述：

• 尋找積極進取的銷售主管加入我們的團隊。您將負責銷售搬運設備、升降機和產品，與客戶建立關係，並實現銷售目標。理想的候選人將具有銷售經驗並能夠了解技術產品。

職位描述：

• 尋找銷售機會
• 管理客戶關係
• 現有產品
• 準備報價
• 談判合約
• 關閉銷售
• 研究市場
• 支援售後
• 銷售報告
• 實現銷售目標

職位要求：

• 教育背景： 商業、行銷、工程或相關領域學士學位。
• 經驗：2-3年銷售經驗，最好從事電梯業或技術銷售工作。
• 較強的銷售和談判能力。
• 良好的溝通和人際交往能力。
• 了解技術產品。
• 自我激勵和目標驅動。
• 精通Microsoft Office及CRM軟體。
• 附加：有效的駕駛執照和旅行意願。

津貼和福利

• 醫療的
• 公積金
• 索斯科

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Central location
• Casual dress code
• Open culture
• Personal development opportunities

Job Responsibilities:

• Create a marketing plan and strategies.
• Sales strategy development.
• Build and maintain customer relationships, assess client specific needs and create solution which fits company sales strategy.
• Presenting proposals to client when necessary.
• Make outbound calls and contact potential clients telephonically
• Responsible for developing new customer and managing existing customers.
• Achieve sales target set by Sales Manager.
• Willing to undertake new assignments or other ad hoc tasks when necessary.

Job Requirements:

• Candidate must possess at least a Professional Certificate, Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in any field.
• Good interpersonal and communication skills in dealing with customers. 
• Required language(s): English, Bahasa Malaysia and Mandarin. Mandarin is an added advantage.
• At least 3 Year(s) of working experience in the related field is required for this position
• Preferably, a Manager specialized in Marketing or Business Development or equivalent.
• Solid organizational skills including attention to detail and multi-tasking skills.
• Able to work independently and computer literate.
• Able to show leadership and good interpersonal skills.

Perks & Benefits

• Basic + Commission
• Interesting Commission 
• Opportunity earn 5 figure income
• Yearly bonus
• Yearly annual leave
• Allowance (transportation, etc.)
• Own transportation
• Medical
• EPF
• Sosco

工作職責：

• 制定行銷計劃和策略。
• 銷售策略制定。
• 建立和維護客戶關係，評估客戶的特定需求並創建適合公司銷售策略的解決方案。
• 必要時向客戶提出建議。
• 撥打外線電話並透過電話聯繫潛在客戶
• 負責開發新客戶和管理現有客戶。
• 完成由銷售經理設定的銷售目標。
• 願意在必要時承擔新的任務或其他臨時任務。

職位要求：

• 候選人必須擁有至少任何領域的專業證書、文憑/高級/高級/研究生文憑、學士學位/研究生文憑/專業學位。
• 與客戶打交道時具有良好的人際溝通和溝通能力。
• 所需語言：英語、馬來語和華語。普通話是一個額外的優勢。
• 該職位需要至少 3 年相關領域的工作經驗
• 最好是專門從事行銷或業務開發或同等學歷的經理。
• 紮實的組織能力，包括對細節的關注和多任務處理能力。
• 能夠獨立工作，懂電腦。
• 能夠表現出領導能力和良好的人際溝通能力。

津貼和福利

• 基本+佣金
• 有趣的佣金
• 賺取五位數收入的機會
• 年度獎金
• 每年年假
• 津貼（交通等）
• 自備交通
• 醫療的
• 公積金
• 索斯科

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 中心位置
• 休閒著裝要求
• 開放文化
• 個人發展機會

We are looking for a Field Sales Specialist to be based in Sarawak, Malaysia who is able to convince the best restaurants in Malaysia to join foodpanda. This role will be reporting to the Lead, Field Sales, in the Commercial department. 
 

Responsibilities

• Field Sales Specialist at foodpanda are responsible for driving B2B sales, seek and secure a new partnership with vendors.
• Passionate and should have a keen interest in the food and beverage industry with a desire to sign up the best local and international vendors.
• Be the local market expert: You know the best restaurant & shops in Malaysia and always able to provide recommendations.
• Gather both restaurant and shops feedback, monitor competitor activity and provide recommendations for improvements to management.
• Be the brand ambassador: Conduct cold calls and walk-ins, schedule in person meetings and sell foodpanda service to potential vendors which include tiptop shops and restaurants in Malaysia.
• Exceed sales targets & performance-based goals while working independently.
• At the same time, ventured to become part of our international network and high skilled team.
• You have the chance to gain an inside perspective of our fast-growing business by being responsible for the business from day one.
• Manage a portfolio of vendors which includes restaurant & shops accounts and exceed goals for account retention, development, and maintenance.

Job Brief:

The Industrial Relations (IR) Specialist is expected to manage all aspects of industrial relations and compliance within our organisation. This role is critical in fostering a positive workplace environment by resolving employee grievances, overseeing disciplinary processes, and ensuring compliance with labor laws.

Job Responsibilities:

Industrial Relations (IR) Management

• Handle and resolve employee grievances promptly and effectively to maintain a positive workplace environment.
• Oversee the full disciplinary process, including conducting investigations, drafting show-cause letters, and managing domestic inquiries.
• Represent the company in labor court proceedings and ensure compliance with court rulings.

Compliance and Advisory

• Stay updated on the latest amendments to the Employment Act and other relevant labor laws.
• Provide expert advice to HODs and management on IR matters, ensuring compliance with applicable laws and company policies.
• Assist in developing and implementing company policies to mitigate risks and maintain compliance.

Cross-Functional HR Collaboration

• Partner with other HR functions to ensure seamless integration of IR practices across HR operations.
• Participate in HR projects and organisational development initiatives as needed.
• Support activities and programs that enhance employee well-being and satisfaction.

Job Requirement:

• Bachelor's degree in Human Resources, Industrial Relations, Law or a related field. A Master's degree or relevant certification, i.e. Certified Industrial Relations Practitioner is an added advantage.
• At least 5–7 years of experience in industrial relations, employee relations, or HR compliance roles.
• Proven experience in handling labor court proceedings, grievance resolution, and disciplinary processes.
• In-depth understanding of labor laws, including the Employment Act and other relevant legislation.
• Familiarity with drafting show-cause letters, conducting investigations, and managing domestic inquiries.
• Ability to interpret legal amendments and provide actionable advice to ensure compliance.

About the job

We want to fill this position with a hands-on and detailed individual who can support the needs of the business as we grow as an organization with various revenue channels and payment methods. This role focuses on Account Receivables and Regional Ikea Business Functions

Your assignment

• Financial Record-Keeping: Maintain and update financial records, including ledgers, journals, and accounts receivable, ensuring accuracy and compliance with company policies and regulations.
• Data Entry: Accurately enter financial data into accounting software and spreadsheets.
• Invoice Processing: Assist in the preparation, verification, and processing of invoices.
• Customer Payment Management:  Updating customer payments, monitor aging and follow up on payment related matters
• Reconciliation: Perform sales related reconciliation and bank reconciliation, and any required reconciliation from time to time.
• Document Management: Maintain up-to-date and organized records and files of financial documents.
• Communication: Liaise with customers, clients, and internal departments to resolve account discrepancies and issues.
• Compliance and Audits: Assist with month-end and year-end closing processes. Ensure compliance with company policies and procedures. Assist with internal and external audits as needed.

The Core Job:  

• Understand existing As-Is Processes through Observation, User Interviews, Existing SOPs/ Policies of the department concerned, and its relevant Line of Business (LOB).
• Establish a Service Level Agreement (SLA) for tasks performed by the department’s staff (Within control only), based on current practice and Bank Negara Malaysia (BNM) guidelines.
• Expand the QAQC framework to all Third Party Assistance to ensure they are following the SLA, Guidelines, and compliance.
• Prepare QAQC Checklist for the department concerned and its relevant LOB & TPA.
• Set QAQC assessment frequency and determine the number of cases to be audited per person.
• Set Key Performance Indicator (KPI), based on the total percentage (%) of QAQC assessment evaluation.
•  Perform QAQC Assessment.
• Compile the evaluated checklists and list down the findings based on the assessment, identify gaps, pitfalls, and shortcomings based on QAQC Audits, and propose solutions.
• Review the level of adherence to process and compliance among staff, escalate lapses, and monitor Composite Risk Rating (CRR) tracking to ensure compliance and implementation of solutions, with the relevant stakeholders.
• Post assessment, discuss with relevant stakeholders and review the level of adherence to process and compliance among staff, escalate lapses, and monitor Composite Risk Rating (CRR) tracking to ensure compliance and implementation of solutions.
• Validate and verify SOPs/ WIs of all processes.
• Ensure that all processes strictly follow SOPs/ WIs, in day-to-day operations.
• Inform the department HOD/ reporting manager immediately in the event of any discrepancies/ lapses in SOPs/WIs.
• Identify gaps/ pitfalls/ shortcomings of processes in terms of BNM, Legal, Compliance, Risk, HR & Admin.
• Translate these requirements into viable solutions, capable of handling documentation, workflow management, reporting & other additional regulatory requirements, and exceptions such as legal, and data analytics.



Job Requirement:

• Candidate should possess a Bachelor Degree or equivalent in All Business Field
• Preferably at least 1 year of related working experience.
• Preferably undefined specializing in Finance / Banking / Insurance or equivalent.
• Good communication skills in English,Malay language for both spoken and written
• 1 undefined positions available

We are looking for a Specialist, Account Management to be based in Miri, Sarawak. The department generally is responsible for identifying new business opportunities, promoting existing activities and ensuring fast, sustainable growth.

Responsibilities:

Responsibilities include, but are not limited to:

• Manage and expand relationships with existing restaurants and proactively identify further new business opportunities.

• Monitor accounts and identifying upsell and cross-sell opportunities

• Develop sound strategic marketing plans and ensure consistent growth for the client’s business

• Monitor each account’s performance metrics and ensure compliance with foodpanda’s operational standards function.

• Strong knowledge of all aspects of the foodpanda business model and the online food ordering market. 

Collaboration:

• Collaborate with other departments & stakeholders and provide feedback and identifying industry trends

• Account Manager will be the main point of contact in all matters relating to client’s concerns & needs

• Work with internal support functions to ensure that every deal that goes live on the platform meets quality standards - collaboration

• Collaborate with various stakeholders to ensure project delivered timely

• Collaborate  with internal departments to facilitate client need fulfillment

Job Description

• Ensure that all documents comply with company policies, legal requirements, and industry regulations. 
• Identify any discrepancies or irregularities and take appropriate action to address them. 
• Collaborate with internal teams, to resolve issues related to document verification and compliance. 
• Communicate effectively with external stakeholders to clarify requirements or request additional information as needed.
• Maintain accurate records of refund and reimbursement transactions, including detailed documentation of approvals, payments, and communication with stakeholders. 
• Generate reports on refund and reimbursement activity for management review and audit purposes.
• Communicate with users regarding refund status, providing clear explanations and assistance as needed. 
• Process refunds accurately and efficiently through backend systems and maintaining proper documentation.
• Gather feedback from users regarding their experience with our applications and services, capturing both technical issues and general feedback. 
• Provide clear and concise instructions to users via email to guide them through issue resolution steps or escalate issues as necessary. 
• Address user inquiries and concerns related to application difficulties, and functionality errors.

Position Summary:

The People Development and Engagement Specialist plays a key role in building community and inspiring strong connections for every employee. This position is primarily responsible for assisting in the development, implementation, and maintenance of talent development programs, initiatives, and communications that promote engagement, professional development and recognition, while ensuring alignment with the vision and mission of WORQ. 

Job Responsibilities:

• Create and implement programs related to talent development, such as performance management, leadership and employee development, employee engagement and organizational culture work.
• Serve as a key player in the administration and maintenance of the learning management system, including coordination and scheduling of HR focused employee training.
• Facilitate new employee orientation/onboarding, with a particular focus on a positive, informative, and welcoming experience that introduces employees to the organization and its culture.
• Seek to continuously advance the new employee onboarding experience by compiling feedback, partnering with key internal stakeholders, and developing new solutions.
• Spearhead the development of a strong company culture across functions, with an eye toward developing a consistent company brand, both internally and externally.
• Work with the team and key stakeholders to plan and facilitate employee events, which may include onsite activities, volunteer events, and virtual experiences.
• Plan, craft, and manage the creation and distribution of communications, collecting and incorporating feedback, capturing and analyzing survey data, and developing and implementing engagement action plans.
• Maintain current knowledge of industry trends and best Talent Development practices; make recommendations to improve current programs and processes
• Communicate effectively with team members, customers, and stakeholders, both verbally and in writing.
• Perform other or ad hoc duties and responsibilities as assigned by the superior (s).
   

R&D Development Specialist lead projects up to process build/implementation and they are important knowledge holders in their field. The specialist is consulted by other R&D members for NPD projects and by other JDE employees in case of operational issues. Product specialists are responsible for the development and exploitation of JDE's proprietary knowledge, and may require to build the network with external experts and suppliers.

The specialist combines project management skills with a understanding of his/her field of expertise. The specialist integrates technological knowledge and business relevance, balancing new technological opportunities with operational consequences to ensure creation of viable new opportunities for JDE.

Specialists have a hands-on approach, executing pilot plant, plant trial and tasting work for their own projects or to support others as well as providing thought leadership and applying their academic knowledge to JDE.

Specialist roles sit within all categories and functions within R&D: e.g. Category Product/Process and Packaging, Application Centres, Science & Technology, Quality and Food Safety, SARA, Consumer Inspired Innovation.
Junior level of recognition within JDE R&D.

Responsibilities:

• Leads max 1. C/D innovation project, and/or supports other innovation / Productivity / Process Development /Packaging/Sustainability/Compliance projects. Supports planning and set-up for several R&D projects, sometimes as project leader
• Execute and/or support R&D projects with the aim to deliver new knowledge, skills and production capabilities that are essential for NPD / Productivity / Process Development /Packaging/Sustainability/Compliance aligned with line manager. Contributes to current projects as R&D team member
• Tasks include (but not limited to): defining and leading pilot/plant trials, collecting experimental data, writing technical reports and SOPs, developing prototypes, completing sensory, chemical, physical and analytical assessments of product, issuing technical drawings, material selection, defining packaging functional specification & finished goods specifications including pallet configuration & container loading configurations, carry out artwork and labelling vetting process, complete specification [ from write, review to approval] end to end quality excellence assurance.
• Contribute to global network: Internal reports, K-briefs, Books of Knowledge, IDF, competitor surveillances
• Reporting & presentation of findings within R&D and project teams.
• May operate or maintain simple pilot plant equipment according to SOP, and assist in the training of others in said equipment
• Responsible for the delivery of JDE Commitment within the region.

Job Summary:

The Customer Support Specialist is responsible for managing all inbound and outbound customer interactions across multiple channels, including phone, chat, email, and social media. This role ensures consistent, high-quality service, efficient management of high interaction volumes, and adherence to response and resolution times. The specialist will also support campaign management activities, including product promotions, service updates, and customer satisfaction surveys. Availability for customer support from 8 AM to 8 PM, Monday to Sunday, including Malaysia public holidays, is required.

Job Description:

1. Handle all inbound and outbound customer interactions across multiple channels, including phone, chat (WhatsApp, Line, etc.), email, and social media.
2. Ensure seamless and efficient communication with customers across all platforms.
3. Maintain consistency and high-quality service across all communication platforms.
4. Ensure that every customer interaction meets our quality standard.
5. Efficiently manage high volumes of customer interactions while maintaining quality and response times.
6. Maintain a maximum response time of 30 seconds for phone calls and 2 minutes for chat and email.
7. Resolve 90% of customer inquiries, problems, or complaints within the first contact.
8. Implement a clear escalation process for complex issues, ensuring resolution within 24 hours.
9. Conduct follow-up calls or messages to ensure customer satisfaction post-resolution.
10. Assist with outbound calls for product promotions, service updates, and customer satisfaction surveys.
11. Identify and segment the target audience for each campaign.
12. Integrate campaign support with our Customer Satisfaction (CSAT) and Net Promoter Score (NPS) strategy.

Job Requirement:

1. Possess a Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.
2. Preferably at least 1 year of related working experience in a contact center.
3. Experience in managing live chats, emails, and inbound calls.
4. Fresh graduates and experienced applicants are welcome (entry-level will be discussed based on your previous experience).
5. Strong communication skills in email, face-to-face conversations, and messenger discussions.
6. Proficiency in English and Malay, both spoken and written; Mandarin is an added advantage.
7. Business writing skills are mandatory.
8. Good typing skills.
9. Strong logical thinking and problem-solving abilities.
10. Ability to work independently in a fast-paced environment.
11. Effective multitasking, prioritization, and time management skills.
12. Demonstrate teamwork consistently.
13. Positive attitude and eagerness to learn.
14. Fast learner with the ability to adapt to changes.
15. Good team player.
16. Willingness to work on a 24/7 shift basis, 5 days a week.

Acts as point-of contact between Operations and internal client services / clients to manage E2E operational queries and support to clients. Delivers databases and outputs based on client specifications on time and at expected quality as well as engaging with stakeholders

Responsibilities

• Responsible for the timely provision of data in the highest quality according to the agreed service level and requirements
•  Process defined reports, schedules and processes by adhering to defined procedures, delivery schedules, and SLAs
• Acts as the clients' advocate within NOC by providing feedback on clients' needs, and challenging internal processes to best deliver on those needs
• Provide constructive input to Process Owners / Team Leads / Operations Manager to optimize and improve Operations effectiveness
• Understand the relationship of assigned processes to both upstream and downstream processes to guarantee clean data is delivered by eliminating the need for re-work from any Operations team
• Delivers databases and outputs based on client specifications on time and at expected quality as well as engaging with stakeholders

Job Brief:

We’re a young, fast-paced and creative team looking for a Digital Marketer to join us! In this role, you’ll plan and run campaigns to generate leads and sales. You’ll then analyze and make recommendations to improve their performance. You’ll also support these campaigns through usage of various sales and marketing automation software.

Job Responsibilities:

• Plan and run digital marketing campaigns.
• Monitor and analyze campaign performance to make relevant optimizations to achieve marketing goals.
• Manage marketing automation tools to nurture leads through the sales funnel.
• Manage Google, Facebook and Instagram advertising campaigns.
• Implement data tracking and perform data analysis across advertising platforms.
• Prepare EDMs via MailChimp.
• Stay updated with the latest digital marketing industry trends, techniques, tools and traffic sources.

Job Requirements:

• At least 2-3 years proven experience in marketing
• Proficiency in digital marketing tools and experience with email marketing, social media marketing, running ads, and content marketing
• Problem-solving prowess and excellent communication skills.
• Attention to detail is second nature to you.
• Proficiency in English, mandarin is a plus.
• Target-driven mindset with a focus on achieving marketing objectives and KPIs
• Strong analytical skills and ability to interpret data to drive marketing decisions
• Knowledge of AI tools and technologies in marketing is a plus

Your Career

As a Domain Consultant for SOC Transformation you will be the expert for our Cortex portfolio, a Next-Gen AI-powered security operations platform.  You will play a key role in defining technical solutions that secure a customer’s key business imperatives.  You evangelize our industry leading solutions in Security Intelligence and Automation, XDR, Attack Surface Management, SOAR and Incident Response that establish Palo Alto Networks as a customer’s cybersecurity partner of choice.
 

Your Impact

• Collaborate with account teams to recommend and develop customer solutions within your assigned specialization area

• Present to customers as our expert at all levels in the customer hierarchy, from practitioner to senior leadership

• As the main technical point of contact for Cortex, you will assist and collaborate to respond effectively to RFIs/RFPs.

• Lead and support customer demonstrations that showcase our unique value proposition

• Scope and lead Proof of Value (PoV) projects for prospective customers and partners based on best practices to ensure technical win in your assigned opportunities

• Drive high technical validation and PoV win rates within your assigned specialization area

• Responsible for discussing and highlighting product alignment with customer requirements and differentiation

• Architect solutions that will help our customers strengthen and simplify their security posture

• Document High-Level Design and Key Use Cases to ensure proper implementation and value realization of Palo Alto Networks Solutions

• Help our customers build and develop further their services around Cortex solutions

• Lead conversations about industry trends and emerging changes to the security landscape 

• Discuss, with credibility, competitive offers in the marketplace and position ours as the best alternative

• Position Palo Alto Networks or Partner delivered services as appropriate to ensure proper implementation and value realization of Palo Alto Networks solutions

• Initiate projects to improve individual team’s performance

• Implement organizational policies & help others adopt

• Act as a conduit for customer feedback to Product Management, Technical Marketing, competitor intelligence, and R&D to create requirements and deliver product features for our customers

Job Brief:

We are seeking a dynamic and results-driven Sales Manager to lead and oversee our sales team. The ideal candidate will have a proven track record of exceeding sales targets, exceptional leadership skills, and the ability to develop and implement effective sales strategies. As a Sales Manager, you will play a pivotal role in driving revenue growth, building strong client relationships, and fostering a high-performing sales culture.

Job Responsibilities:

Key Responsibilities:

1. Sales Leadership and Strategy

• Develop and implement comprehensive sales strategies to achieve and exceed revenue targets.
• Analyze market trends, competitor activities, and customer needs to identify growth opportunities.
• Set clear objectives and performance goals for the sales team aligned with company objectives.

2. Team Management

• Recruit, train, mentor, and motivate the sales team to achieve individual and team targets.
• Conduct regular performance reviews and provide constructive feedback to ensure continuous improvement.
• Foster a collaborative, inclusive, and competitive team environment.

3. Client Relationship Management

• Build and maintain strong, long-lasting relationships with key clients and stakeholders.
• Actively identify and pursue new business opportunities and partnerships.
• Oversee client onboarding and ensure excellent customer service throughout the sales process.

4. Sales Operations

• Monitor and manage sales metrics, including pipeline health, conversion rates, and revenue forecasting.
• Utilize CRM tools to track sales activities and maintain accurate customer data.

5. Reporting and Insights

• Prepare regular sales reports and present insights to senior management.
• Identify challenges and implement solutions to improve sales performance.

Job Requirements:

Qualifications:

• Diploma or Bachelor’s degree in Business, Marketing, or a related field.
• Minimum 5 years of experience in sales, with at least 3 years in a managerial or leadership role.
• Strong interpersonal and communication skills, with the ability to build rapport with clients.
• Proven ability to consistently exceed sales targets and grow revenue.
• Strong leadership, coaching, and mentoring skills.
• High emotional intelligence and ability to build rapport with clients and team members.
• Strong problem-solving skills and adaptability in a fast-paced environment.
• Passion for sales and a customer-centric approach.
• Interest in Chinese Metaphysics.

We offer an attractive remuneration package and incredible income potential. We believe in rewarding excellence, and in our team, high performers are high earners.

Join us and ignite your journey to extraordinary success. This isn't just another job opportunity; it's your chance to make a substantial impact and to earn an income that matches your efforts. Are you ready to take the leap?