我們是一家老牌 IT 設備和服務供應商，總部位於雪蘭莪州八打靈再也，擁有龐大的成熟客戶群。

我們正在尋找合適的候選人加入我們團隊並與我們一起成長。

有興趣的候選人可以致電03-79601333聯繫我們或訪問我們的網上商店https://www.nlitretail.com.my或寫信給我們hr@nlit.com.my

只有入圍候選人才會被聯絡進行面試

津貼和福利

• 員工股權
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 事假
• 開放文化

Responsibilities:

• Recultivate inactive customer based
• Identify and target potential clients through cold calling, networking and social media.
• Develop and maintain relationships with customer to encourage repeat business
• Conduct market research to undestand the competition and identify new sales opportunities.
• Understand customer need and able to propose suitable solutions
• Maintain up to date product information and market condition

Requirements:

• Proactive attitude to enhance products knowledge
• Willing to learn new skill
• Good understanding of sales principles and customer service practices.
• Able to work independently
• Strong communication and interpersonal skills.
• Customer service focus.
• Friendly, helpful, confident and engaging personality.
• Basic administration skills.
• Minimum SPM/O level or equivalent.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• EPF, SOCSO, EIS contribution
• PA coverage
• Medical Leave and Annual Leave
• Personal development opportunities

職責：

• 透過卓越的銷售服務確保高水準的客戶滿意度。
• 保持出色的商店狀況和視覺行銷標準。
• 保持商店庫存充足。
• 確定客戶的需求和願望。
• 推薦並展示符合顧客需求的商品。
• 歡迎並問候顧客。
• 管理銷售點流程。
• 積極參與新貨的接收。
• 隨時了解最新的產品資訊。
• 準確描述產品的特點和優點。
• 遵守所有公司政策和程序。

要求：

• 擁有豐富的零售銷售工作經驗。
• 很好地理解銷售原則和客戶服務實踐。
• 超額完成銷售配額的記錄。
• 較強的溝通和人際交往能力。
• 客戶服務重點。
• 個性友善、樂於助人、自信、迷人。
• 基本的管理技能。
• 最低 SPM/O 水準或同等水準。

津貼和福利

• 附近的公共交通
• 中心位置
• 事假
• 個人發展機會
• 期轉現 (EFP) 與社會保險 (SOCSO)

The sales and marketing executive/ sales engineer actively works with:

• The Sales Manager and other relevant depts on creating sales opportunities
• Malaysia Water Operators,Water Authorities, Consultants, Contractors and Partners

Job Description:

• To achieve the sales targets by designated states (clients) and products
• To develop potential sales lead at the provided territory(s)
• To build and maintain existing client relationships
• Participate in sales strategy planning and execution
• Monitor competitive and business activities
• Contribute to pre-sales efforts and deliver product presentations to client
• Provide technical support and advice to clients before and after sales

Job Requirement:

• Candidate must at least possess a min. of Diploma
• Minimum 5 year of experience in sales (water industry related) with proven track records (for senior post). Experience with the water authorities in Malaysia will be highly preferred.
• For Junior sales engineer post, if you believe you are dedicated, with high-drive and initiative for success
• Network and experience in water industry (Malaysia Water Utilities) are highly preferred
• Possess own transport with valid driving license
• Willing to travel extensively to different states as needed for meetings, presentations, water exhibitions and technical support.
• Goal-oriented, high-drive with initiative
• Able to work under minimum supervision based on trust and responsibility
• Fluent in English and Bahasa Malaysia

Other benefits:

• Group Hospitalization: Family @ Single RM50,00.00
• Travelling Allowance (inc Daily, Meal, Hotel)

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal leave

CoE Marketing (M) Sdn Bhd 是一家區域性公司，在新加坡和馬來西亞設有辦事處，是 Fujifilm Business Innovation 辦公系統產品和文件解決方案的經銷商之一。您的幹勁和熱情可以在這裡發揮真正的作用。我們很高興收到您的來信，因為我們正在尋找有幹勁的人才加入我們。

工作職責：

• 發掘和潛在客戶開發：透過推銷、人脈和推薦等各種管道識別和發掘潛在客戶。
• 客戶諮詢：了解客戶的需求和要求，推薦合適的富士影印機產品和解決方案。
• 產品展示：進行產品展示，展示影印機產品的功能。
• 提案準備：建立並向客戶提交提案，概述建議的影印機產品、定價和條款。
• 關係管理：與客戶建立並維持牢固的關係，以確保客戶滿意度和忠誠度。
• 協作：與經理協作以滿足客戶需求並實現銷售目標。

職位要求：

• 候選人必須至少擁有任何學習領域的 SPM、「O」水準、高中/STPM、文憑、高級/高級/研究生文憑
• 最好具有 1 年銷售和行銷工作經驗。
• 良好的演講技巧，能夠與各個層級進行清晰有效的溝通。
• 高水準的動力、積極性、獨立性和自律性是銷售職位成功的要素。
• 精通英語和馬來語。能夠用普通話交談將是一個額外的優勢。
• 擁有自己的交通工具並願意前往巴生谷地區旅遊。

津貼和福利

• 有吸引力的薪酬方案（佣金+獎勵）
• 交通補貼
• 每週工作 5 天
• 提供 EPF 和 SOSCO
• 提供培訓
• 戰略位置

人才招募專家負責管理製造工廠直接勞動力角色的全週期招募流程，例如機器操作員、裝配工、技術員和其他熟練/非熟練勞動力。該角色確保高效且有效地尋找、面試和入職合格的候選人，同時與招聘經理合作以滿足公司的勞動力需求。這是一個為期 1 年的可續約合約職位。

職位描述

招募策略與勞動力規劃：

• 與人力資源和工廠管理層合作，了解勞動力需求並制定直接勞工職位的招募策略。
• 利用數據預測招募需求並確定直接勞動力配置的潛在缺口。
• 監控並維持與人才仲介機構的關係，以補充直接勞動力招募需求。

採購候選人：

• 透過招聘網站、社群媒體、員工推薦、招聘會等多種管道尋找合格的候選人
• 開發滿足當前和未來勞動力需求的人才管道，包括入門級和技術職位。
• 與當地技術學校、行業協會和就業中心建立關係，以確定頂尖人才。

篩選與麵試：

• 審查履歷、申請並評估候選人的資格是否適合該職位。
• 對候選人進行電話篩選和麵對面面試，以評估技術技能、經驗和文化契合度。
• 根據需要協調技術評估和就業前測試。

利害關係人管理：

• 與工廠經理和部門主管密切合作，以了解直接勞工角色所需的特定角色要求和能力。
• 定期向招聘經理提供有關空缺職位和招聘活動狀態的最新資訊。
• 在整個招募過程中作為候選人的主要聯絡人，確保積極的候選人體驗。

雇主品牌和招募活動：

• 代表公司參加當地招聘會、招募活動和社交機會，以吸引直接勞動力人才。
• 透過向潛在員工宣傳公司文化、福利和成長機會來支持雇主品牌計畫。

入職支援：

• 與人力資源部門合作，促進順利的入職流程，包括入職前檢查、合約談判和入職培訓。

數據報告和持續改進：

• 追蹤和報告招募指標，例如填補時間、每次招募成本和候選人質量，以優化招募流程。
• 不斷評估招募策略和工具，尋找改善和提高效率的機會。
• 隨時了解行業趨勢、勞動力市場狀況以及人才招募的最佳實踐。

職位要求：

• 人力資源、工商管理或相關領域學士學位
• 擁有 5 年大批量招聘經驗，最好是在製造環境中。
• 善於利用各種方法（招募委員會、社群媒體、招聘會和人脈）尋找候選人。
• 適應快節奏、動態的工作環境，快速回應不斷變化的勞動力需求或公司優先事項。
• 強大的溝通技巧（書面和口頭），能夠有效地與候選人、招募經理和外部合作夥伴聯絡。
• 積極主動地尋求創新方法來吸引人才和改善招募流程。
• 能夠與跨部門的人力資源同事和招募經理有效協作的團隊合作者。

好處

• 醫療、牙科、光學保險
• 全面的保險範圍
• 年假和人力部法定休假
• 年度工資補貼 (AWS)
• 獎勵和認可計劃
• 良好的職業發展
• 提供培訓
• 教育援助計劃
• 員工參與活動
• 生日禮物

職責：

• 成為銷售諮詢、產品發布和精彩活動的第一聯絡人。

• 為現有客戶和潛在客戶提供出色的銷售和客戶服務體驗。

• 參加充滿活力的路演、展覽和活動來展示我們的品牌。

• 透過管理貸款申請和監督 SPA 執行來推動銷售流程以達成交易。

• 透過深入的市場研究和競爭對手分析來保持領先地位。

• 承擔主管或公司指派的各種令人興奮的任務

要求：-

· 至少 3-5 年房地產開發或房地產背景的工作經驗將是一個額外的優勢。

。能夠在實達阿南工作

。 10月中旬開始工作

。會說國語的候選人優先

· 良好的英語、國語和馬來語口語和書面溝通能力。

· 良好的說服力和社交銷售能力。

· 個性友善、自信，外表聰明。

· 能夠獨立工作並具有團隊合作精神。

· 能夠在週末和公共假期工作。

· 優秀的溝通、表達和人員管理技能，包括在與憤怒的內部或外部客戶打交道時保持非對抗性。

· 商業意識－始終了解當前市場發展情況，包括競爭對手的訊息，對目標市場有很好的了解，有能力開展吸引客戶注意力並解決問題的活動。

· 收集和分析資料的高品質分析能力。

· 優秀的組織和時間管理技能，以結果為導向，能夠平衡相互衝突的需求和優先多項任務，以滿足嚴格的期限要求。

· 電腦技能，例如如何使用 Outlook、Word、Power Point 和 Excel 的工作知識。

津貼和福利

• 員工股權
• 佣金和獎金
• 中心位置
• 定期團隊活動
• 醫療保險
• 事假
• 開放文化
• 個人發展機會
• 有薪培訓和發展

職責：

• 透過成功管理銷售團隊實現成長並實現銷售目標。
• 設計並實施策略性業務計劃，擴大公司的客戶群並確保其強大的影響力。對銷售代表進行公司產品招募、目標設定、輔導和績效監控。
• 透過與客戶合作並了解他們的需求，建立並促進強大、持久的客戶關係。
• 每天向管理團隊提供銷售、收入和費用報告以及切合實際的預測。
• 熱衷於學習新產品，以積極主動的態度探索
• 識別新興市場和市場變化，同時充分了解新產品和競爭狀況。

要求：

• 至少擁有工商管理或相關領域的證書/學士學位。
• 具有作為銷售代表或銷售經理的成功經驗，始終如一地達到或超過目標。
• 致力於透過工作坊、研討會和會議持續學習。
• 具有在組織各個層面進行可信且有效的溝通、展示和影響力的能力。
• 具有推動銷售流程從計劃到結束的能力。
• 良好的商業頭腦和行業專業知識。
• 強大的指導、指導和人員管理技能。

津貼和福利

• 員工股權
• 佣金基礎
• 中心位置
• 個人保險
• 事假
• 開放文化

職責：

• 重新培養不活躍的客戶
• 透過推銷電話、網路和社群媒體來識別和定位潛在客戶。
• 發展並維持與客戶的關係，以鼓勵回頭客
• 進行市場研究以了解競爭並發現新的銷售機會。
• 了解客戶需求並能提出合適的解決方案
• 維護最新的產品資訊和市場狀況

要求：

• 積極主動的態度，提升產品知識
• 願意學習新技能
• 很好地理解銷售原則和客戶服務實踐。
• 能夠獨立工作
• 較強的溝通和人際交往能力。
• 客戶服務重點。
• 個性友善、樂於助人、自信、迷人。
• 基本的管理技能。
• 最低 SPM/O 水準或同等水準。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 休閒著裝要求
• EPF、SOCSO、EIS 貢獻
• 公共廣播覆蓋範圍
• 病假和年假
• 個人發展機會

銷售和行銷主管/銷售工程師積極與以下人員合作：

• 銷售經理和其他相關部門創造銷售機會
• 馬來西亞水務業者、水務當局、顧問、承包商和合作夥伴

職位描述：

• 完成指定國家（客戶）及產品的銷售目標
• 在所提供的地區開發潛在的銷售線索
• 建立和維護現有的客戶關係
• 參與銷售策略規劃及執行
• 監控競爭和商業活動
• 為售前工作做出貢獻並向客戶提供產品演示
• 為客戶提供售前、售後的技術支援和建議

職位要求：

• 候選人必須至少擁有一分鐘。文憑
• 至少 5 年銷售經驗（水產業相關）並具有良好的業績記錄（高階職位）。有馬來西亞水務部門工作經驗者佳。
• 對於初級銷售工程師職位，如果您相信自己有奉獻精神，具有成功的動力和主動性
• 有水務業（馬來西亞水務公司）的網路和經驗者優先
• 擁有自己的交通工具和有效的駕駛執照
• 願意根據需要廣泛出差到不同的州參加會議、演示、水展覽和技術支援。
• 目標導向、積極進取
• 能夠基於信任和責任在最低限度的監督下工作
• 精通英語和馬來語

其他好處：

• 團體住院：家庭@單人 RM50,00.00
• 旅遊津貼（包括每日、膳食、飯店）

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 醫療保險
• 事假

加入我們的團隊，擔任室內/室外銷售主管！

關於我們：

我們是馬來西亞領先的鋁和不銹鋼原料供應商。我們充滿活力的團隊致力於為客戶提供高品質的產品和卓越的服務。我們正在尋找充滿熱情和雄心勃勃的個人加入我們並推動我們的發展。

職位描述：

我們正在尋找一位有能力且熱情的室內/室外銷售主管加入我們的團隊。

主要職責：

•建立關係：與新客戶和現有客戶建立並維持牢固的關係。

•客戶參與：解決客戶詢問、準備報價、跟進客戶並維護詳細的客戶記錄。

•信用管理：根據我們公司的信用政策和程序管理收款。

•機會探索：透過推銷電話、網路和社群媒體積極尋找新的銷售機會。

•數據分析：根據銷售和客戶數據創建頻繁的報告和評論。

•文件：審查、推薦和跟進銷售申請和文件。

資格：

•教育：至少擁有任何領域的文憑/學士學位。

•溝通技巧：精通基礎英語讀寫。

•歡迎應屆畢業生：我們鼓勵應屆畢業生申請。

•精通科技：精通MS Office 和社群媒體平台（TikTok、Facebook 等）。

•正向的態度：自我激勵、正向的態度與學習的意願。

•交通：必須擁有自己的交通工具。

我們提供什麼：

•有競爭力的薪資：良好的基本薪資。

•指導：幫助您成長的指導與輔導。

•學習環境：學習和提高技能的支持性環境。

•福利：每月法定繳款（EPF/SOCSO/EIS）、年假和友善的工作環境。

為什麼加入我們？

•充滿活力的產業：成為鋁和不銹鋼原料產業領導公司的一部分。

•職涯發展：職涯發展的絕佳機會。

•創新文化：在具有前瞻性思維和創新精神的公司工作。

•青年才俊：加入充滿活力的年輕且才華洋溢的專業團隊。

加入我們，成為我們令人興奮的旅程的一部分！我們期待收到您的申請。

津貼和福利

• 休閒著裝要求

About the job

We want to fill this position with a hands-on and detailed individual who can support the needs of the business as we grow as an organization with various revenue channels and payment methods. This role focuses on Account Receivables and Regional Ikea Business Functions

Your assignment

• Financial Record-Keeping: Maintain and update financial records, including ledgers, journals, and accounts receivable, ensuring accuracy and compliance with company policies and regulations.
• Data Entry: Accurately enter financial data into accounting software and spreadsheets.
• Invoice Processing: Assist in the preparation, verification, and processing of invoices.
• Customer Payment Management:  Updating customer payments, monitor aging and follow up on payment related matters
• Reconciliation: Perform sales related reconciliation and bank reconciliation, and any required reconciliation from time to time.
• Document Management: Maintain up-to-date and organized records and files of financial documents.
• Communication: Liaise with customers, clients, and internal departments to resolve account discrepancies and issues.
• Compliance and Audits: Assist with month-end and year-end closing processes. Ensure compliance with company policies and procedures. Assist with internal and external audits as needed.

Job Responsibilities:

• Builds business by identifying and selling property; maintaining relationships with clients.
• Identifies sales opportunities by identifying property and evaluating their position in the industry; researching and analyzing sales options.
• Establishing contact and developing relationships with prospects; recommending solutions.
• Maintains relationships with clients by providing support, information, and guidance and project information
• Stays informed about industry trends, market activities, and competitors to identify summaries of surrounding projects.
• Prepares reports by collecting, analyzing, and summarizing information.
• Maintains quality service by establishing and enforcing Company standards.
• Maintains professional and technical knowledge by attending educational workshops; attend to agency briefing; assist agency to close sales; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Contributes to team effort by accomplishing related KPI as needed especially sales target given.

Key Skills Requirements:

• Presentation Skills
• Client Relationships
• Emphasizing Excellence
• Negotiation
• Prospecting Skills
• Meeting Sales Goals
• Creativity
• Sales Planning
• Independence
• Motivation for Sales

Job Requirements:

• Candidate must possess at least a SPM/"O" Level, any field
• Required language(s): Bahasa Malaysia, English
• At least 2 year(s) of working experience in property consultation and sales will be an added advantage 
• Willing to work during weekend and public holidays
• Based at D'Island Puchong Sales Gallery

Key Responsibilities:

• Provide administrative support to the sales team, including generating contracts and handling inquiries within defined timelines.
• Monitor and manage team communications effectively.
• Prepare and send contracts, ensuring progress and follow-ups with clients.
• Support the team by creating opportunities for sales and resolving contract-related queries.
• Assist in ensuring compliance with departmental standards, KPIs, and deadlines.
• Contribute to process improvement by preparing helpful resources and reports.
• Manage leads and cancellations to maintain a seamless sales process.

About the job

To support Finance Manager on Accounts Payable and Accounts Receivable processes in order to meet agreed timeline.

Your assignment

Accounts Payable

• Vendor invoices processing (receiving, matching & posting)
• Staff claims processing
• SOA reconciliation

Accounts Receivable

• Tenant invoices processing
• Receipts processing
• Collection monitoring and follow-up
• Bank Reconciliation

Support on:

• LHDN eInvoice implementation
• Internal and external audit
• Tax computation and submission

Reporting to Head of Sales Excellence of Region AA, you will play an important role of providing the analysis on how we can make our distribution in the market becomes more effective and efficient. You will need to come up with a model and framework on how we want to expand our distribution in the region that can support our long-term growth target.

The distribution framework must support our country sales organizations across Asia, Middle East and Africa in engaging with our customers, which based on strategic partnerships, supported by data you developed our performance-based distribution partnerships.

The responsibility of this role will be as below :

• Analyse sales data in the region Asia, Middle East and Africa on channel mix and provide recommendations to optimize our go to market approach for the region.
• Develop overall go to market approach for the region based on the analysis above.
• Define leading measures and KPIs to the approach and framework.
• Monitor the progress of the approach and make necessary actions to make sure the approach is working.
• Work closely with cross function team, include commercial team (sales and marketing) in both the region and countries, legal and compliance team.

Job Summary:

As a Customer Care Specialist, you will play a central role in managing inquiries and resolving issues for both customers and partners across multiple communication channels, including voice calls, email, online chat, and case management systems. Reporting to the Customer Service Team Leader, you’ll be responsible for delivering exceptional service and ensuring a positive experience for all users. This role requires strong communication skills, problem-solving abilities, and a proactive approach to managing escalations and service recovery cases, all while meeting key performance metrics and contributing to the team’s success.

Job Description:

1. Serve as the main point of contact for customers and partners, handling inquiries and providing support via voice, email, online chat, and case management systems.

2. Set realistic expectations and resolve issues related to orders, payments, and app-related inquiries to ensure a positive experience.

3. Respond to inquiries on social media platforms, addressing questions about services, promotions, and support options through native channels or CRM tools.

4. Handle escalations, service recovery cases, and manager callbacks via email to ensure timely and satisfactory resolutions.

5. Strive for First Contact Resolution (FCR) according to standard operating procedures; follow up through callbacks, emails, or social media as needed when FCR is not achieved.

6. Monitor and manage escalation queues and backlogs, focusing on areas such as bookings, payments, and account-related inquiries.

7. Update case details accurately in relevant systems, including CRM and internal documentation tools.

8. Meet and exceed Key Performance Indicators (KPIs), such as average handling time, FCR rate, response time, and customer satisfaction score.

9. Document case details thoroughly in the Customer Relationship Management (CRM) system.

10. Provide clear and accurate information to customers and external partners as needed.

11. Effectively resolve issues related to order fulfillment, payment disputes, and app functionality.

12. Contribute to refining and improving dispute resolution processes.

13. Communicate professionally and clearly with both users and stakeholders.

14. Support the Team Leader in monitoring real-time performance and take proactive action as necessary.

15. Take on additional responsibilities and support ad-hoc projects as assigned by the Team Leader or Management.

16. Foster strong collaboration with team members to maintain a positive work environment.

17. Participate in ad-hoc projects or campaigns as needed to support business objectives.

18. Perform any other duties as assigned by Management.

Job Requirement:

1. Diploma/Advanced Diploma, Bachelor’s Degree, or equivalent in any field.

2. Preferably an Executive with experience in Customer Service or a similar role.

3. Minimum of 1 year of relevant experience in a contact center setting is preferred.

4. Experience managing live chats, emails, and inbound calls.

5. Open to both fresh graduates and experienced candidates, with entry level based on prior experience.

6. Strong communication skills across email, face-to-face interactions, and messaging platforms.

7. Proficiency in English and Malay, both spoken and written. Mandarin is an added advantage.

8. Strong business writing skills.

9. Proficient typing skills.

10. Excellent logical thinking and problem-solving abilities.

11. Ability to work independently and thrive in a fast-paced environment.

12. Positive attitude, team-oriented, and eager to learn.

13. Quick learner with the ability to adapt to changes.

14. Skilled in multitasking, prioritization, and time management.

15. Demonstrates strong teamwork and collaboration at all times.

16. Willingness to work on a rotating (24/7) shift, 5 days a week.

Job Description

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display, and merchandise garments to maximize selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack, and label merchandise with security tags.
• Support customer purchases and returns in the register.

The Pre-Sales and Post-Sales Support Associate within the Strategic Analytics and Insights (SAI) team plays a vital role as the key liaison between Commercial, Finance, and Sales teams. This role involves providing expert guidance on finance processes, ensuring strict adherence to the Monthly Closing Calendar deadlines, and supporting the smooth execution of sales operations. You will work closely with sales development teams across APAC, collaborating with cross-functional teams to optimize tools and processes that accelerate the sales cycle, enhance efficiency, and drive business growth. 

• Collaborate with SA&I sales representatives to support day-to-day Inside Sales activities and ensure seamless operations. 

• Assist sales representatives in updating decks with NIQ branding, ensuring all content is polished and client-ready. 

• Manage and maintain CRM records for sales representatives, ensuring accuracy and consistency. 

• Analyze market data to identify trends, patterns, and actionable insights to inform sales strategies. 

• Lead digital sales campaigns using Microsoft Dynamics, Salesloft, ZoomInfo, and LinkedIn Sales Navigator to drive lead generation and opportunity development. 

• Handle invoicing and contract renewals, ensuring timely and accurate billing processes. 

• Ensure proper revenue recognition by updating project dates and coordinating follow-ups with Operations and sales representatives on pending tasks. 

 A Little Bit About You

You have a keen eye for detail and a strong sense of punctuality. With a commercial mindset and a solid understanding of marketing, you excel at bringing clarity to complex situations. You're proactive, take the initiative, and thrive as a self-starter. The ideal candidate brings experience in Inside Sales, Sales Enablement, or Sales Operations within a multinational organization, demonstrating a knack for driving efficiency and supporting sales teams in a dynamic environment. 

Job Description:

1. Serve as the main point of contact for customers and partners, handling inquiries and providing support via voice, email, online chat, and case management systems.

2. Set realistic expectations and resolve issues related to orders, payments, and app-related inquiries to ensure a positive experience.

3. Respond to inquiries on social media platforms, addressing questions about services, promotions, and support options through native channels or CRM tools.

4. Handle escalations, service recovery cases, and manager callbacks via email to ensure timely and satisfactory resolutions.

5. Strive for First Contact Resolution (FCR) according to standard operating procedures; follow up through callbacks, emails, or social media as needed when FCR is not achieved.

6. Monitor and manage escalation queues and backlogs, focusing on areas such as bookings, payments, and account-related inquiries.

7. Update case details accurately in relevant systems, including CRM and internal documentation tools.

8. Meet and exceed Key Performance Indicators (KPIs), such as average handling time, FCR rate, response time, and customer satisfaction score.

9. Document case details thoroughly in the Customer Relationship Management (CRM) system.

10. Provide clear and accurate information to customers and external partners as needed.

11. Effectively resolve issues related to order fulfillment, payment disputes, and app functionality.

12. Contribute to refining and improving dispute resolution processes.

13. Communicate professionally and clearly with both users and stakeholders.

14. Support the Team Leader in monitoring real-time performance and take proactive action as necessary.

15. Take on additional responsibilities and support ad-hoc projects as assigned by the Team Leader or Management.

16. Foster strong collaboration with team members to maintain a positive work environment.

17. Participate in ad-hoc projects or campaigns as needed to support business objectives.

18. Perform any other duties as assigned by Management.

Job Requirement:

1.   Diploma/Advanced Diploma, Bachelor’s Degree, or equivalent in any field.

2.   Preferably an Executive with experience in Customer Service or a similar role.

3.   Minimum of 1 year of relevant experience in a contact center setting is preferred.

4.   Experience managing live chats, emails, and inbound calls.

5.  Open to both fresh graduates and experienced candidates, with entry level based on prior experience.

6.   Strong communication skills across email, face-to-face interactions, and messaging platforms.

7.   Proficiency in English and Mandarin, both spoken and written.

8.   Proficiency in additional languages such as Malay & Cantonese, is an advantage.

9.   Strong business writing skills.

10. Proficient typing skills.

11. Excellent logical thinking and problem-solving abilities.

12. Ability to work independently and thrive in a fast-paced environment.

13. Positive attitude, team-oriented, and eager to learn.

14. Quick learner with the ability to adapt to changes.

15. Skilled in multitasking, prioritization, and time management.

16. Demonstrates strong teamwork and collaboration at all times.

17. Willingness to work on a rotating (24/7) shift, 5 days a week.

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build positive working environment.

Key Responsibilities

•Provide great customer experience.

•Fold, hang, display and merchandise garments to maximise selling opportunities.

•Actively process, stock and replenish garments on the sales floor and in the stock room.

•Open, unpack and label merchandise with security tags.

•Support customer purchases and returns in the register.

Scope of Position

The focus of Sales Operations is to optimize the effectiveness of the district sales team by providing support to the District Sales Team and Manager. The Sales Operations candidate must have a desire to become an expert in sales fundamentals and process, and the drivers of results for their Sales team.

Using strong communication skills and deadline management, sales operations will effectively collaborate with a variety of people and job functions, accomplishing tasks of moderate to high complexity and scope, and have the ability to perform in a challenging and fast-paced environment. This role provides growth opportunity, recognition and reward for the achievement of business results. Position gains great insight to moving into a field Sales position if desired.

Reports to District Sales Manager

Key Deliverables

These are the minimum results expected from Sales Operations:

1. Manage monthly delivery of key reports to the District Sales Manager.
2. Manage weekly sales meetings, as directed by the District Sales Manager.
3. Organize sales events to drive existing and new customer engagement.
4. Ensure updated marketing materials are accessible to Sales team and create customer-focused PowerPoint presentations from various marketing material. Work with CHQ-Marketing team for customized content when needed.
5. Manage company visitors and arrange meeting schedules with sales team.
6. Deliver qualified sales leads to the team.
7. Deliver and coordinate bid response information requested by the local Sales team or the Expeditors network.
8. Provide rates and pricing support.
9. Attend training & development sessions to understand the requirements of Sales.
10. Organize training sessions related to Sales for your branch, as directed by the District Sales Manager.
11. Update CRM and ensure data integrity measurements are met for the branch.
12. Take on additional assignments, as required, in support of company needs.

Job Description:

1.  Lead, mentor, and manage a team of Customer Care Specialist , ensuring their adherence to company policies and customer service best practices.

2.  Conduct regular performance evaluations and provide constructive feedback to team members to ensure continuous improvement.

3.   Monitor and ensure that team members meet or exceed performance metrics such as response times, resolution rates, and customer satisfaction scores.

4.  Manage staffing levels, shift rotations, and schedules to ensure full coverage for a 24x7 customer service operation.

5.  Foster a positive team environment and motivate team members to achieve their goals.

6. Respond to escalated customer inquiries, resolving complex issues related to payment processing, subscription services, and fraud prevention.

7.  Lead the team in maintaining a customer-centric approach, ensuring high standards of service and satisfaction.

8.  Develop, analyze, and present reports on key performance metrics such as call resolution rates and customer satisfaction scores.

9.  Use strong analytical and mathematical skills to evaluate data and identify trends or areas of concern within the team's operations.

10. Work closely with cross-functional teams, including product and operations, to ensure seamless customer service operations and address issues efficiently.

11. Participate in meetings and collaborate with leadership to provide insights and recommendations for improving customer service operations.

12. Utilize advanced Microsoft Excel, Word, PowerPoint, and Outlook skills to prepare detailed reports, presentations, and operational updates.

13. Ensure accurate documentation of customer interactions and resolutions in the company’s CRM system.

14. Lead the team with a risk-based approach, ensuring compliance with payment processing regulations and digital industry standards.

15. Identify potential fraud or security risks and work with the fraud prevention team to mitigate and prevent issues.

Job Requirement:

1. Minimum Diploma, Advanced/Higher/Graduate Diploma, or Bachelor's Degree in any field or equivalent.

2. 4 years of experience in a call center environment, preferably within the e-hailing, e-commerce, financial services, banking, or commercial sectors.

3. At least 2 years of experience managing a team in a customer service setting.

4. Advanced proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.

5. Strong understanding of e-hailing model.

6. Strong analytical and mathematical skills with attention to detail.

7. Creative and critical problem-solving skills, with the ability to apply a risk-based approach to complex issues.

8.   Excellent written and verbal communication skills in English.

9.  Proficiency in additional languages such as Malay, Cantonese, or Mandarin is an advantage.

10. Proven ability to lead a team, manage performance, and provide constructive feedback.

11. Ability to work with cross-functional teams to achieve desired results.

12. Self-motivated, positive attitude, and strong customer service ethics.

13. Ability to handle multiple tasks in a fluid, fast-paced environment and prioritize effectively.

14. Passionate about customer satisfaction and leading by example.

15. Willingness to work shifts in a 24x7 operation with rotating off days.

16. Able to respond to customer inquiries in a professional manner, maintaining the company’s reputation for high-quality service.

Job Description:

1. Lead, mentor, and manage a team of Customer Care Specialist , ensuring their adherence to company policies and customer service best practices.

2. Conduct regular performance evaluations and provide constructive feedback to team members to ensure continuous improvement.

3. Monitor and ensure that team members meet or exceed performance metrics such as response times, resolution rates, and customer satisfaction scores.

4. Manage staffing levels, shift rotations, and schedules to ensure full coverage for a 24x7 customer service operation.

5. Foster a positive team environment and motivate team members to achieve their goals.

6. Respond to escalated customer inquiries, resolving complex issues related to payment processing, subscription services, and fraud prevention.

7. Lead the team in maintaining a customer-centric approach, ensuring high standards of service and satisfaction.

8. Develop, analyze, and present reports on key performance metrics such as call resolution rates and customer satisfaction scores.

9. Use strong analytical and mathematical skills to evaluate data and identify trends or areas of concern within the team's operations.

10. Work closely with cross-functional teams, including product and operations, to ensure seamless customer service operations and address issues efficiently.

11. Participate in meetings and collaborate with leadership to provide insights and recommendations for improving customer service operations.

12. Utilize advanced Microsoft Excel, Word, PowerPoint, and Outlook skills to prepare detailed reports, presentations, and operational updates.

13. Ensure accurate documentation of customer interactions and resolutions in the company’s CRM system.

14. Lead the team with a risk-based approach, ensuring compliance with payment processing regulations and digital industry standards.

15. Identify potential fraud or security risks and work with the fraud prevention team to mitigate and prevent issues.

Job Requirement:

1. Minimum Diploma, Advanced/Higher/Graduate Diploma, or Bachelor's Degree in any field or equivalent.

2. 4 years of experience in a call center environment, preferably within the e-hailing, e-commerce, financial services, banking, or commercial sectors.

3. At least 2 years of experience managing a team in a customer service setting.

4. Advanced proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.

5. Strong understanding of e-hailing model.

6. Strong analytical and mathematical skills with attention to detail.

7. Creative and critical problem-solving skills, with the ability to apply a risk-based approach to complex issues.

8. Excellent written and verbal communication skills in English & Mandarin.

9. Proficiency in additional languages such as Malay & Cantonese, is an advantage.

10. Proven ability to lead a team, manage performance, and provide constructive feedback.

11. Ability to work with cross-functional teams to achieve desired results.

12. Self-motivated, positive attitude, and strong customer service ethics.

13. Ability to handle multiple tasks in a fluid, fast-paced environment and prioritize effectively.

14. Passionate about customer satisfaction and leading by example.

15. Willingness to work shifts in a 24x7 operation with rotating off days.

16. Able to respond to customer inquiries in a professional manner, maintaining the company’s reputation for high-quality service.

• Highly organized and efficient professional with administrative, operational and customer services.
• Understand and assist to coordinate the entire sales processes for project based business (from pre-qualification till successful handover of the project to end customer).
• Actively involved in the operational aspect of sales processes including but not limited to coordinating pre-shipment, shipment matters, billing cycles and documentations with vendors and manufacturing plants.
• Primary responsibility is ensuring organizational effectiveness in operation and providing support to organization's admin, sales and after sales functions to achieve organization’s strategies, policies and targets.
• Understand and apply the basic fundamentals of business administration in project based business.
• Coordinate and interact with a multi-cultural/disciplinary environment that requires communications across ASEAN countries
• Understand the fundamentals of market research in relation to its application to business product of the department
• Assist with other ad-hoc administrative tasks.