Key Responsibilities:

1. Strategic Planning:

• Develop and implement PR and marketing strategies that align with business goals.
• Manage the department's annual budget and resources with the Group Head of Department.

2. Media Relations:

• Build and maintain relationships with journalists, editors, influencers, and media professionals.
• Coordinate press releases, media pitches, and press kits. 

3) Content Creation:

• Lead the creation of high-quality content for various platforms, ensuring alignment with brand guidelines.

4) Marketing Campaigns:

• Plan and execute integrated marketing campaigns with the marketing team.
• Monitor and analyze campaign performance to maximize ROI.
• Utilize marketing tools to streamline workflows.

5) Crisis Communication:

• Develop and maintain crisis communication plans for timely responses to PR issues.
• Coordinate internal communication during crises and handle user queries and complaints. 

6) Brand Management:

• Ensure consistent brand messaging across all channels.
• Collaborate with the creative team to develop branding materials. 

7) Event Coordination:

• Plan and manage company events and industry participation.
• Represent the company at events and engage with stakeholders.

8) Stakeholder Communication:

• Coordinate with internal teams to ensure cohesive communication.
• Develop internal communication materials, like newsletters and announcements.

9) Analytics and Reporting:

• Track and analyze PR and marketing efforts.
• Prepare regular performance reports for management.

9) Vendor Management:

• Liaise with government agencies, local authorities, media, and other relevant parties.
• Manage relationships with external vendors to ensure quality deliverables.

10) Other Duties:

• To comply with Quality Management, Environmental Management, and Occupational Health & Safety procedures.
• Stay informed about industry trends and best practices.
• Manage social media platforms (FB, IG, Twitter, TikTok) and respond to user complaints.
• Perform additional tasks as directed by the Group Head of Department and Management.

Requirements:

• Bachelor's degree in Public Relations, Communications, Marketing, Journalism, or a related field. Advanced degrees or relevant certifications are a plus.
• A minimum of 5 years of experience in public relations, marketing communications, or a related field.
• Demonstrated success in developing and implementing PR and marketing communication strategies.
• Exceptional written and verbal communication skills, with experience crafting compelling and engaging content.
• Strong project management skills, with the ability to manage multiple tasks, deadlines, and stakeholders.
• Experience in crisis communication and media relations, with a proven ability to navigate challenging situations.
• Proficiency with digital marketing tools, social media platforms, and content management systems.
• Ability to work collaboratively with cross-functional teams and manage external partnerships effectively.
• Experience with event planning, coordination, and execution.
• A strong network of media contacts is desirable.
• Ability to work effectively in a fast-paced environment, manage multiple projects simultaneously, and meet tight deadlines.
• Experience with analytics tools (e.g., Google Analytics, Facebook Insights) to track and analyze campaign performance.

Additional Requirements: 

• Portfolio showcasing previous creative designs, marketing communication campaigns and writing samples of press releases. 
• Strong organizational and project management skills. 
• Flexible and adaptable with a proactive attitude towards learning and self-development. 
• Ability to work independently as well as collaborate effectively within a team environment.

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.​

​

Key Responsibilities​

• Provide great customer experience.​

• Fold, hang, display, and merchandise garments to maximize selling opportunities.​

• Actively process, stock and replenish garments on the sales floor and in the stock room.​

• Open, unpack, and label merchandise with security tags.​

• Support customer purchases and returns in the register.​

Your responsibilities as the Human Resources Executive will include but not limited to:

• Facilitate and manage staff movement processes, ensuring smooth transitions and effective communication between all parties involved.
• Coordinate and work closely with stakeholders and external parties to manage internship placement and other related programs associated with the higher education institution(s).
• Assist and handling employees’ corrective matters, documentations in a fair, timely, and confidential manner in compliance with company policies.
• Manage the transition process, including exit interviews, offboarding formalities, and knowledge transfer.
• Support in HR related data entry into HR systems, maintain accurate employee records, produce relevant HR reports, and support compliance with HR policies and procedures.
• Assist and contribute to employee services such as respond to inquiries, provide employment certification letter, etc.
• Collaborate and work closely with stakeholders and relevant parties to ensure all statutory compliances, Employment Act 1955 compliance, etc.
• Support other HR roles and functions as per required such as preparing payroll documentation and engagement activity.
• Any other assignments as directed by immediate superior as and when required.

• To plan, organize and follow up on day to day business enquiries.
• To manage, monitor and develop additional business activities of Key Accounts / Projects.
• To fulfill the requirements for effective implementation of C&P QS System.
• To assist C&P to maintain and develop the growth of Key Accounts and Projects.
• To assist C&P Manager/Sales team to follow up on business prospect.
• Timeliness and accuracy on handling business enquiries.
• Build and proactively manage trust relationships with Key Accounts and Projects.
• Build and foster collaboration with internal and external.
• Go beyond clients’ core business to identify new opportunities.
• Be abreast of SGS new products and services and propose to clients as appropriate.
• At all times, comply with SGS Code of Integrity and Professional Conduct.
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management

Financial Closing

• Perform monthly and yearly financial closing – to ensure all information are proper recorded.
• Perform Balance Sheet reconciliation on monthly basis – to ensure the accuracy and properly classified of transactions.
• Responsible for recharges to and from intercompany.

Account Payables

• Ensure that expenses allocation to business unit and complied with Company Policies and Local regulation.
• Payment process – assembling and verifying the accuracy as well as the completeness of supporting documents of Suppliers’ Invoice with Purchase Order and Delivery Order in procurement system, prepare Payment Vouchers in accounting system and perform payment in the bank electronic payment system on a timely manner to avoid any late payment charge.
• To be the contact point for the vendors on day-to-day financial related issues including reconciliation of the vendors’ ledgers.
• Procurement analysis – to ensure purchases are in accordance to procurement policies and follow up on status of goods received and invoice from vendors.

Contract Management

• Contract management – to ensure compliance with procurement policies.

Others

• Continually update SOPs, check and balance actions, identify and drive accounting and finance process efficiencies and improvements.
• Assist in handling cash flow management, audit and tax matters and liaise with relevant authorities and bodies.
• Involvement and support in projects including accounting related system upgrade or customization, procurement and yearly sub-actions.
• Any ad-hoc duties as and when required.

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display, and merchandise garments to maximize selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack, and label merchandise with security tags.
• Support customer purchases and returns in the register.

Job Scope and Responsibilities

Maintenance Management

1. Organize routine service schedules to ensure machinery, equipment, and infrastructure are maintained efficiently.
2. Allocate tasks to contractors or liaise with internal client departments and teams for effective task execution.
3. Check, calibrate, and repair instruments to maintain operational accuracy.
4. Replace or fit new parts for equipment, plant, and buildings.
5. Respond promptly to equipment breakdowns, resolving issues or arranging for replacements to minimize downtime.
6. Conduct scheduled checks on machinery and parts, ensuring they are in optimal condition.
7. Overhaul and replace components in line with maintenance schedules.
8. Control maintenance tools, equipment, and stores to ensure readiness and functionality.
9. Monitor and manage maintenance costs to stay within budget.
10. Develop, monitor, and implement preventive maintenance programs.
11. Perform daily maintenance tasks, including electrical, plumbing, and general repairs.
12. Coordinate and execute mechanical and electrical improvement projects for production, warehouse, plant, and building facilities.
13. Perform in-house maintenance work to reduce downtime while awaiting contractor support.

Safety and Compliance

1. Serve as the Becker Loss Prevention Coordinator, ensuring compliance and auditing according to Becker Loss Prevention Standards.
2. Act as a secretary for the safety committee and manage all documentation and coordination required by DOSH.
3. Oversee the renewal of licenses for equipment such as goods lifts and air compressors.
4. Ensure compliance with Lembaga Elektrik Negara regulations concerning electricity supply.

Environmental Compliance (DOE)

1. Maintain and update waste inventory records, including scheduled waste management in compliance with DOE requirements.
2. Coordinate with external consultants for LEV system and dust collector monitoring and submit reports to DOE as needed.
3. Ensure certification in environmental professional practices, particularly for managing scheduled waste and dust collectors.

Sustainability and Reporting

1. Compile and report on the Becker Sustainability Program, including EKPI and climate reports.

Facilities Management

1. Ensure the maintenance and efficient operation of all company facilities, including office spaces, plant areas, and buildings.
2. Oversee the issuance and maintenance of employee safety equipment, including boots and uniforms, ensuring compliance with safety standards.
3. Manage locker allocation and upkeep for employees.
4. Liaise with external vendors for maintenance and facilities-related services, ensuring timely and high-quality work.

Emergency and Ad-hoc Coordination

1. Coordinate annual and ad-hoc inspections by local authorities (e.g., Bomba, MBSA, Health Department, Customs).
2. Respond to emergency situations promptly to mitigate safety and operational risks.

Administrative Support and Documentation

1. Maintain accurate records of maintenance activities, inventory, and facilities usage.
2. Prepare reports, schedule maintenance activities, and provide administrative support to the maintenance team.

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

• Process customer’s orders/inquiries timely and accurately.
• Ensure customer’s orders are dispatched in the best route (transport plan) to optimize freight cost.

• Liaison with multiple parties including customers, overseas agents, etc for freight handling and/or other matters

• Handle shipping documentation (import/export / BL / documentation).

• Ensure compliance with customer’s Standard Operating Procedure.

• Communicate discrepancies/issues to team supervisor/manager when necessary.

• Consistently monitor emails and respond in a timely and professional manner to Customers and Appointed Service providers to provide full visibility to Customers.

• Responsible and familiarize with track & trace systems (LINK).

• Continuous update through communications on current statuses from Bollore network, international carriers, and subcontractors, troubleshooting any irregularities, and well well-prepared to construct information flows smoothly and timely to customers.

• Proactively request service failure reasons from the service providers' network and update Customers in the event of any service deviation from standard transport mapping.

• Ensure that contractual rates and agreed plans are always closely followed and aligned with Customers’ expectations.

• Work closely with OPM/RCM in preparing business review materials on a periodic basis (monthly & and quarterly).

• Lead periodic conference calls with the Customer's Control Tower or Key Contacts in reviewing the Dashboard Reports and time-critical shipments.
• Active participation in business reviews together with OPM/RCM to present our contractual performance and identify common service issues.
• With the support of peers, able to relate to the customer in transposing recurrence service issues.
• Carrying out any other ad-hoc work instruction requests made by the supervisor/manager.

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Knowledge in flow management/control tower / IFF contract operations management / key accounts
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset

Part Time Sales Advisor(Aeon Shah Alam)

Job Description

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store's sales and profit. As a Sales Advisor, you'll always put customers first, offer assistance, and share your product and fashion knowledge. You'll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities

• Provide great customer experience
• Fold,hang,display, and merchandise garments to maximise selling opportunites
• Actively process, stock, and replenish garments on the sales floor and in the stock room.
• Support customer purchases and returns in the register

NielsenIQ Customer Success is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between NielsenIQ and clients. Our service and delivery is the reason clients will continue to invest in our products and service. To run independently the set-up & execution of projects by compiling, analyzing, and interpreting sales, writing client reports, and constructing presentations.   

 RESPONSIBILITIES  

• Summarize data in tables, charts, and graphs  
• Analyze and interpret sales data 
• Deliver final reports and presentations (category overview as well as issue-based) building a story and final recommendations  
• Review data for errors and inconsistencies  
• Use internal tools and data sources  
• Independently discusses analysis design to best answer client questions with CBP/client  
• Discuss design and calculate the Quantified Business Opportunity  
• Drive time/cost-effectiveness on the project  
• Support meeting the COE objectives as a whole  
• Inspire peers and co-workers  

• Monitor, support, communicate, track and ensure E2E operating process flow for the GDA COE functional team's stakeholders the required information, instructions, perform, maintainance, generate, follow, report and solve in the BAU issues to help the operation flow properly in the back office/field/factory of a compliance and efficent plans.This role is accountable for receiving, analyzing, inputing and setting up the required information, instructions, training and/or system settings for the IO CoE functional teams and the other BUs stakeholders to perform their work in the backoffice/field/.
•  Lead the alignments and conversation with other GDA COEs functional teams and other business units, that all inputs and processes are received and executed respectively    according to timelines
• Ensures all the work is completely planned in the time requested by the activity business- Ensures accurate data in all relevant CDAR modules- Communicates when UI issues appear that do not allow the processes to continue properly, and give follow up to them by raising tickets until solution is applied
•  Responsible  for managing all aspects of auditor work assignment- Responsible for audit plan generation for different services, searching for the most efficient routes for the auditors, decresing T&E for the Field team- Analyzes the auditor plans to make recommendations for improvement and efficienes as well as execution of forcasting plans for future needs or improvements
• Generate KPI´s and follow support to ensure the compliances of action plans- Tracking of Auditor plans execution for non-compliance in order to understand root causes and when corresponds, create action plans which helps auditor to be compliant- Complies with security levels and data protection protocols.
• Accountable for the Collector Definition set up which contains the collection specifications and rules to be apply during the auditing process
• Processes new resources / new project / new audit information (in appropriate C-DAR tool)- Assign certifications to Auditors with input from and certify QCTEs- Maintans existing resources / project / audit information (in appropriate C-DAR tool), including resource requirements (human & tools)
• Creates/Maintains Master Catalogs, which are master files that are created and loaded during the set-up and maintained by the user during the production
• Creates/Maintains Work Orders/JOs which contain the (internal/external) client requirements, and ensures the specifications are correctly captured- Maintains standardization & synergy in CDAR set up

Casual Leasing of Promotional Spaces & Communities Events

• To handle casual leasing of promotional spaces in the Shopping Centre according yearly budget.
• To plan and execute communities-driven event & campaigns in-line with the marketing objectives and positioning.
• Supervise the set-up of events, roadshow, fair and activities, coordinate with internal departments and external service providers, exhibitors and contractors.
• To source for suitable and relevant external parties in all aspects of casual leasing that are in-line with the Centre’s Brand Values and Market Positions.
• To develop relationship with tenants and exhibitors to secure take up of promotional spaces in the centre.
• To build relationship with communities, tenants, vendors and event organizer in order to co-create events, thematic roadshow and fair according to their Advertising and Promotional needs.
• To assist the manager in ensuring that the monthly income target is achieved through profitable rental of promotional space, inventory rental, and any other available revenues.
• Track and measure the outcome on events and activities to ensure the highest possible occupancy with good yields.
• To be well aware and informed of latest trends in the market in order to bring in relevant and up-to-date communities’ events and sales activities into the centre.
• To upkeep experiential areas during vacancy of promotional and communities.

Casual Leasing of Advertising Spaces

• To handle casual leasing of advertising spaces in the Shopping Centre according yearly budget.
• Contact tenants and potential brands to describe advertising opportunities in the Centre
• To be well aware and informed of latest retail advertising trends in the market.
• Supervise the set-up of advertising mediums and coordinate with internal departments and external service providers, exhibitors and contractors.
• Ensure advertisements are appropriate in nature and fitting to the Shopping Centre’s image and positioning.
• Track and measure the outcome on advertising spaces from advertisers.
• To develop relationship with tenants and advertisers to secure sponsorship according to yearly budget.
• Identify potential space to be converted into advertising opportunities.
• Up-to-date with current advertising technology and solutions in the market.
• To build relationship with tenants in order to support their Advertising and Promotional needs.

Job Brief:

The practice of landscape executive includes: site analysis, site inventory, site planning, land planning, planting design, and ensuring that all plans meet the current building codes and local and federal ordinances.

Job Responsibilities:

• Prepare and monitor landscape costing according to the company’s budget.
• Participate and attend Client & Consultant Meeting for the overall planning, landscape master plan and technical meeting.
• To monitor and review work during:

1. Concept design process
2. Submission process
3. Tender and Award process
4. Site Implementation and construction process
5. Site evaluation and monthly claim
6. Site completion and handover process to local authorities
7. Maintenance and defect work

• Assist Marketing Department during brochure and Model preparation
• To conduct & assist all landscape Direct Award:

1. Playground
2. Landscape lighting
3. Indoor Games
4. Indoor Gym
5. Outdoor Furniture
6. Other Facilities

Job Requirements:

• Candidate must possess at least a Bachelor's Degree in Landscape Architect or equivalent.
• At least 4 years – 6 year working experience in consultant & property development industry will be an added advantage.
• Experience in Highrise, landed & township Development.
• An understanding of conservation issues.
• Possess good organizational skills, creative and practical skills
• Strong knowledge on soft landscape, hard landscape and plants selection/maintenance.
• Good written and spoken in Bahasa Malaysia & English.
• Able to work independently.

Responsible for accurate and complete planning and purchasing of material supplies for all purchasing/release functions related to capacity planning, ordering, expediting, and procurement as assigned. This includes assisting in source selection, order placement, tracking, and follow-up to ensure timely use, as well as supporting category strategy execution and new project launches. Follow up on all supplier issues, including quality, on-time delivery, quantity, and pricing. This position will work closely with, but is not limited to, quality, engineering, and supply chain teams.

Job Description:

• Ensure material supplies are ordered accurately and delivered on time to support project schedules.
• Perform root cause analysis and implement countermeasures when shortages occur.
• Communicate precisely and interactively with Project and Accounting teams to resolve process and cost issues.
• Support physical and spot-check inventory processes.
• Maintain accurate and complete records of the chain of custody documentation for all purchases.
• Provide support and input to managers in pricing, supplier selection, and contract compliance. Issue requests for proposals (RFPs) and requests for quotes (RFQs).
• Ensure PO/contract compliance and insurance adequacy as necessary to maintain a constant flow of material delivery to project sites.
• Control inventory costs to achieve profitability targets.
• Monitor the receipt of inventory, ensuring proper invoices and/or credits are submitted to the Accounts Payable department.
• Act as a liaison between internal and external customers, freight carriers, and the shipping department.
• Monitor and evaluate supplier performance while upholding internal and external policies.
• Perform other duties as assigned.

• Bachelor’s degree in Business, Supply Chain Management, or a related field.
• Demonstrated ability to manage confidential information discreetly.
• Results-driven with a strong sense of ownership and goal orientation.
• Proactive self-starter with an entrepreneurial mindset.
• Expertise in tackling complex procurement challenges through detailed analysis.
• Skilled in negotiating with suppliers and evaluating financial, technical, and commercial aspects.
• Excellent communication and analytical skills for effective planning and follow-up.

Are you passionate about numbers and ready to take your career in finance to the next level? We are seeking a motivated Finance Executive to join our team and help drive our financial success. If you're analytical, detail-oriented, and eager to make an impact, we want to hear from you!

Job Descriptions:

• Process supplier and subcontractor invoices, ensuring accuracy in supplier accounts and invoice amounts.
• Provide timely and accurate information on the status of supplier accounts and transactions for business decision-making.
• Prepare payment proposals and execute the payment process according to SOPs.
• Collaborate with team members to support project completion and task fulfillment.
• Assist in resolving problems and inquiries related to accounts payable.
• Perform monthly reconciliations of key supplier accounts.
• Coordinate with requisitioners and vendors to clarify any invoice discrepancies.
• Submit invoices to appropriate approvers for non-purchase order related invoices.
• Escalate any issues or disputes as necessary.
• Support month-end closing activities.
• Generate and review vendor payment proposal lists.
• Handle various payment requests such as down payments and cash-on-delivery (COD).
• Investigate and resolve payment rejections and remittance issues.
• Process employee expense claims.

• Bachelor's degree in Accounting, Finance, or related field preferred.
• Proven experience in accounts payable or related financial roles.
• Strong attention to detail and accuracy in data entry and financial records.
• Familiarity with ERP systems and proficiency in MS Office, particularly Excel.
• Excellent communication skills and ability to collaborate effectively within a team.
• Ability to prioritize tasks and manage time efficiently to meet deadlines.
• Understanding of accounting principles and financial regulations.

Powerbee is a newly established business unit under Solarvest providing e-mobility solutions that are powered by 100% renewable energy.

Job Description

• Drive the end-to-end process of closing deals within the e-mobility sector, focusing particularly on EV charger installation and deployment.
• Conduct research to identify and engage prospective clients and businesses, utilizing methods such as cold calling when necessary.
• Demonstrate comprehensive knowledge of our mobility solutions and a strong understanding of other clean energy offerings provided by Solarvest.
• Assess client needs and market trends to develop tailored solutions, proposals, and presentations.
• Collaborate with management to establish sales goals, create strategic plans, and forecast sales projections.
• Build and maintain a database of prospective clients for ongoing engagement and relationship management.
• Analyze the market to identify competitive advantages and develop sales strategies aligned with market trends.
• Collaborate with the team to identify opportunities for new developments or enhancements to existing solutions.
• Assist in formulating marketing plans to effectively position Powerbee in the market.
• Develop and structure financial models that meet the specific requirements of clients and investors.
• Provide regular reports on sales activities and maintain a proactive approach in updating management on progress and addressing challenges.

• Must possess at least a Bachelor's Degree in Engineering or equivalent.
• Required language(s) : Bahasa Malaysia, English and Mandarin (plus point)
• Possess own transport; willingness to travel to meet client as needed
• Customer-oriented, independent, and good interpersonal skills
• Proficient in Microsoft Office
• Ability to learn fast, work independently and as part of a team in fast paced environment
• Passionate to learn, able to work systematically, demonstrate accountability
• Proven track record of developing and implementing successful business development strategies in the engineering sector (plus point)

NielsenIQ Customer Success is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between NielsenIQ and clients. Our service and delivery is the reason clients will continue to invest in our products and service. To run independently the set-up & execution of projects by compiling, analyzing, and interpreting sales, writing client reports, and constructing presentations.   

 RESPONSIBILITIES  

• Summarize data in tables, charts, and graphs  
• Analyze and interpret sales data 
• Deliver final reports and presentations (category overview as well as issue-based) building a story and final recommendations  
• Review data for errors and inconsistencies  
• Use internal tools and data sources  
• Independently discusses analysis design to best answer client questions with CBP/client  
• Discuss design and calculate the Quantified Business Opportunity  
• Drive time/cost-effectiveness on the project  
• Support meeting the COE objectives as a whole  
• Inspire peers and co-workers  

Job Summary: He / She must play a crucial role in ensuring the effectiveness and efficiency of operational processes by developing, maintaining, and updating process documentation such as Standard Operating Procedures (SOPs) and work instructions. This role will also be responsible for monitoring the quality performance of processes and ensuring compliance with contractual requirements. This is a dual-focus role, both operations- and process-oriented, aimed at enhancing operational quality and in-process performance.

Process Documentation Management

• Create, update, and maintain comprehensive and accurate process documentation, including SOPs, work instructions, and flowcharts for operational activities.

• Ensure that all process documentation reflects current practices and is aligned with business and client requirements.

• Collaborate with cross-functional teams to ensure the correct implementation of updated processes and procedures.

Quality Performance Monitoring

• Monitor and analyze process performance data to ensure adherence to quality standards and identify opportunities for improvement.

• Implement and maintain in-process quality controls to ensure operational activities meet defined quality metrics.

• Conduct regular quality audits and reviews to assess process effectiveness and compliance with established standards.

Stakeholder Collaboration

• Act as a liaison between the operations team, contract management team, clients, and the global quality team to ensure consistent alignment with process quality goals.

• Provide guidance and support to the operations team on the implementation of process improvements and quality-related initiatives.

• Prepare and present reports on process quality performance and improvement initiatives to relevant stakeholders.

Others

• Other tasks as assigned by their manager.

• To ensure neutrality commitment for PRISM projects.

For this position, the successful candidate demonstrates proficiency in customer service management, communication and transport operation management.

• Minimum of 2 years of experience in a process-oriented or quality management role, preferably within logistic industry.

• Experience in creating and managing operational documentation such as SOPs and work instructions.

• Proven track record of monitoring and improving process quality and performance.

• Bachelor’s degree in supply chain management, Logistics Management, or a related field.

• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and document management systems.

• Knowledge in ISO 9001 : 2015 is an added advantage
• Excellent in written and verbal English

The purpose of the IKEA Food Compliance Executive is to support the IKEA Food Halal Compliance Manager in managing all aspects of the IKEA stores Halal operations, ensuring compliance with Halal standards and regulations.

• To assist the Halal Compliance Manager to develop and implement halal compliance policies and procedures for all IKEA stores' food service outlets.
• To assist to set up HALAL SOP and HALAL ASSURANCE SYSTEM manual and guidelines periodically to maintain halal integrity and ensure information is up to date.
• Liaise with JAKIM, MOH, and any other government agencies on halal-related matters to meet food safety requirements.
• Conduct trainings for related departments to ensure food safety, quality, and regulatory compliance.
• To support Halal Compliance Manager to conduct Halal quality assurance investigations.
• Keep stores updated on any changes related to Halal certification.
• To assist Halal Compliance Manager to review Halal Assurance System periodically to ensure information is up to date.
• Ensure food & beverage supplies are halal and registered with MYeHALAL.
• To assist Halal Compliance Manager to prepare documents/reports for HALAL committee meetings.
• Monitor and ensure all HALAL files and documents are in order and well organized.
• To assist Halal Compliance Manager to conduct external and internal halal audits on halal quality regularly and be in charge of internal halal training to provide knowledge and awareness of halal in the food & beverage industry

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

• Process customer’s orders/inquiries timely and accurately.
• Ensure customer’s orders are dispatched in the best route (transport plan) to optimize freight cost.

• Liaison with multiple parties including customers, overseas agents, etc for freight handling and/or other matters

• Handle shipping documentation (import/export / BL / documentation).

• Ensure compliance with customer’s Standard Operating Procedure.

• Communicate discrepancies/issues to team supervisor/manager when necessary.

• Consistently monitor emails and respond in a timely and professional manner to Customers and Appointed Service providers to provide full visibility to Customers.

• Responsible and familiarize with track & trace systems (LINK).

• Continuous update through communications on current statuses from Bollore network, international carriers, and subcontractors, troubleshooting any irregularities, and well well-prepared to construct information flows smoothly and timely to customers.

• Proactively request service failure reasons from the service providers' network and update Customers in the event of any service deviation from standard transport mapping.

• Ensure that contractual rates and agreed plans are always closely followed and aligned with Customers’ expectations.

• Work closely with OPM/RCM in preparing business review materials on a periodic basis (monthly & and quarterly).

• Lead periodic conference calls with the Customer's Control Tower or Key Contacts in reviewing the Dashboard Reports and time-critical shipments.
• Active participation in business reviews together with OPM/RCM to present our contractual performance and identify common service issues.
• With the support of peers, able to relate to the customer in transposing recurrence service issues.
• Carrying out any other ad-hoc work instruction requests made by the supervisor/manager.

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Knowledge in flow management/control tower / IFF contract operations management / key accounts
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset

The role of an Assistant Executive Housekeeper is to support the Executive Housekeeper in all duties of the housekeeping operation. You will coordinate, schedule and supervise the housekeeping team, carry out inspections to ensure proper cleaning is being done, and manage the inventory of all cleaning supplies. You will provide on-the-job training, and facilitate communications with guests, within the housekeeping team and with other hotel departments.

About this role

He / She has to deliver Visibility, Proactivity, Reactivity, Optimization and High level of Satisfaction to PRISM's major accounts managed by a 4PL HUB

Monitor the Financial Workflow to Ensure a Full Visibility of transport cost to the Customer

• Pre-invoice based on rates grid from 4PL to 3PL
• Manage pre-invoicing issues
• Provide monthly Reporting
• Receive and archive, manually, actualized 3PL invoices
• Follow-up the automatic (EDI / API) receipt and archiving of actualized 3PL invoices
• Audit invoices versus :
• Planned cost,
• Service Level Agreement,
• Actual execution…
• Manage dispute for invoices with deviations
• Validate unexpected costs such as waiting hours…
• Log reason for additional costs

Deliver Customer Satisfaction

• Manage and supports cost visibility to ensure the best possible service level
• Meets deadlines and ensures completion of customer service tasks within the expected time frames
• Ensure a consistent and pro-active communication flow with the customer
• Act as a strong interface to resolve customer problems, manage troubleshooting and issue resolution
• Prioritizes, resolves and/or escalates issues to secure the customer’s interest
• Represent Prism internally and externally
• Use the tools and communication to react to customer requests
• Act as Single point of contact for the customer
• Identify and record savings (benefits tracking) delivered to the customers.
• provide his/her expertise in invoice audit management
• Use of the technologies to be more efficient and work with the CBS

Contribute to improve Partners and Vendor performance

• Monitor the 3PLs service quality and give feedback to the Operation of Contract manager
• Monitor the good deployment and efficiency of new operational practices with the 3PLs
• Contribute to formalize the SOP
• Provide 1st level of support to the 3PL (operational inquiries, data matters etc.)
• Set up and Monitor corrective action plans in agreement with the 4PL HUB manager
• Produce dashboard and KPIs regarding billing audit performance
• Maintain communication matrix

Technical

• Sound educational background or comparable business experience (international trade, logistics, supply chain etc.)
• Good knowledge of Air and/or Sea transportation is a strong asset.
• Proven track record in a similar role, ideally in a Control Tower of 4PL environment
• Minimum of 5 years of transport management / freight forwarding experience (Air & Sea operations)
• Minimum of 3 years of customer service experience

Behavioral

• Good communication skills (English is a must, another language a +)
• Service minded personality
• Hands-on approach and curiosity, can-do and positive attitude
• Problem solving ability
• At ease with Web application and MS Office pack (MS Outlook).
• Ability to work under pressure
• Direct reporting line to the 4PL HUB Team Leader, if any, or 4PL HUB Operation Manager.
• Customer: customer care, operational buyer, transport manager.
• 3PLs: both internal and competitors.

• Dental
• Medical
• Parking
• Birthday Leave
• Festival Leave

Come and join the Prism’s family on this new exciting adventure!

We are expanding our 4PL activity in the Aerospace sector

Do not hesitate to contact us if you are interested to be part of our 24/7 team

Present in 3 continents, PRISM specializes in 4PL supply chain by integrating business and digital experts in the areas of Transport, Customs and Trade, allowing a high level of performance and transformation. We intervene through consulting missions and operations management services and position ourselves as strategic resources effectively engaged in the success of our clients. We follow a principle of obligation of results in which Performance (Ytp), visibility and Compliance prevail.

Role purpose
• Drive the Syngenta Professional Solutions, Professional Pest Management (PPM) business (details as per below) in Malaysia
• Formulate & implement strategies and manage projects to achieve growth objectives with alignment to regional aspirations & strategies
• Review development strategy to optimise product portfolio, prepare launch plans, ensure effective post launch activities to maximize growth, evaluate new opportunities, review channel/KAM strategy to maximize effectiveness
• Explore and accelerate growth opportunities in PPM across Malaysia.
• Prepare and communicate technical-commercial information to ensure efficient knowledge
transfer to internal and external stakeholders
• Manage and update sales forecast regularly for Malaysia
• Achieve agreed sales and tech-related targets with sales delivery and profitability for PPM.
• Manage NPI (New Products) based on country needs
• Provide technical support for marketing and commercial.

Accountabilities
Business Development
• Formulate growth and market development strategies.
• To ensure growth project deliverables are achieved on schedule
• Ensure that the right products are developed and registered to support profitable business growth
• Review and revamp (if necessary) distribution networks
• Ensure there is adequate ‘pull strategy’ via demand creation activities such as technical advisory services, technical information, etc
• Ensure field demonstrations communicate advantages and value propositions for PPM solutions
• Identify new market opportunities for all business pillars in Malaysia (including new ai’s, formulations and/or use of application technology)
• Ensure the product supply, product trial and product registration are on track from time to time
• Pro-actively look for innovative growth opportunities

Communication Liaison
• Liaise with and proactively influence key stakeholders (internal & external) with relevant technical & commercial information
• Build strong relationships with key growers, stakeholders and channel partners to facilitate the positioning of Syngenta products as the products of choice based on a strong technical position & confidence in use
• Liaise with MY and/or APAC business teams to ensure timely execution of action plans, knowledge transfer and sharing of best practices
• Identify knowledge gaps and develop relevant technical and commercial training to support channel

ABOUT US

At Teleport, we're the #1 logistics service provider in ASEAN, and we're all about making logistics simple, human, and quick, shaking up the industry across Southeast Asia. Our mission? To move things across Southeast Asia better than anyone else. We are driven by our values: Move with urgency—because time is crucial; Aim to pioneer—constantly innovating to stay ahead; Do it with intent—delivering with purpose and precision; and Keep it real—maintaining authenticity and transparency in all we do.

Learn more about #Teleport by checking out the link below:

https://www.home.teleport.asia/

SALARY RANGE: RM3000 - RM3500

Location: Sepang, Selangor

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

• Respond to customer queries promptly and professional
• Communicate solutions and information to merchants and consumers effectively 
• Route escalations to the appropriate channels
• Engage in training and development initiatives to improve technical and soft skills 

These are minimum-requirement skills and a ‘must-have’ for the role:

• Will be required to work rotating shifts, including weekends and public holidays.

• Must have previous experience in providing exceptional customer service.
• Strong background in logistics, both air and road transport is a plus.
• Experience in e-commerce and start-up environments will be highly advantageous.
• Proficiency in using various communication channels such as E-mail, Chat, and Social Media.
• Fresh grads are welcome to apply
• Mandarin (read and write) is required for this role.

At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!

As a Sales Advisor at Monki you ensure a great shopping experience for our customers. You work together with your colleagues to optimize the selling, implement selling activities, secure product flow and our Monki Way of Selling. You take ownership and responsibility in your daily work. You are a role model for our brand by living our values.

Key responsibilities:

• Provide excellent customer service
• Secure Weekday´s/Monki´s store operation best practice and making sure that the store always is replenished and clean
• Keep yourself up to date with weekly info and sales activities and take responsibility in planning your workday
• Work efficient and set the right priorities
• Be a great team player and take ownership in creating a good work environment