Job Responsibilities:

• Communicate effectively and provide prompt support to both potential and existing clients.

• Handle administrative tasks before, during, and after course publication.

• Prepare the documents for HRDCorp grant applications and claim submissions.

• Follow up with the clients to gather necessary documents or information.

• Ensure timely submission of claim documents to the HRD Corporation.

• Troubleshoot and resolve issues related to HRD grant applications.

• Report work progress and outcomes to superiors.

• Review and ensure the quality of team members' work.

• Monitor the deadlines and ensure timely execution

Job Requirements:

• Minimum qualification: SPM/Diploma/Degree in any related field.

• Fresh graduates are encouraged to apply.

• No experience required (on-the-job training will be provided).

• Proficiency in English, Malay, and Mandarin. Fluency in Chinese is preferred to manage Chinese-speaking clients effectively.

• Proficiency in MS Office applications (Word, Excel, PowerPoint).

• Strong organizational and multitasking abilities.

• Excellent communication and interpersonal skills.

• Attention to detail.

Professionals - Associate/ Senior Associates/ Assistant Manager

We are looking for an agile Associate, Senior Associate and Assistant Manager to join our fast growing team. This position offers room for exponential growth within the firm.

Role and responsibilities include as follows:

• Support team leader on clients projects
• Develop financial and operational analysis and processes
• Perform administrative tasks in a time sensitive manner
• Monitor various aspects of a business. Assist in the development of solutions and recommendations to clients and other stakeholders. 
• Identify clients' needs and develop future plans. Work with clients' team to execute the plan to achieve great financial financial results
• Report project status to internal and external customers.

Candidates should be should have a flair in numerals, report writing and presentation skills, a strong team player with high initiative and excellent interpersonal skills. Able to work independently.

Fresh graduates who are keen to have a career in the Corporate Restructuring and Insolvency industry with accounting, finance and legal academic background are encouraged to apply. Those with 3 or more years experience in related industry maybe considered for higher positions.

Apart from a competitive remuneration package we also provide a learning working environment with guidance from our highly experienced partners and directors.

Perks & Benefits

• Attractive yearly bonus
• Walking distance to MRT station
• Central location
• Regular team activities
• Company trips
• Paid training and development

Job Responsibilities:

• Communicate effectively and provide prompt support to both potential and existing clients.

• Handle administrative tasks before, during, and after course publication.

• Prepare the documents for HRDCorp grant applications and claim submissions.

• Follow up with the clients to gather necessary documents or information.

• Ensure timely submission of claim documents to the HRD Corporation.

• Troubleshoot and resolve issues related to HRD grant applications.

• Report work progress and outcomes to superiors.

• Review and ensure the quality of team members' work.

• Monitor the deadlines and ensure timely execution

Job Requirements:

• Minimum qualification: SPM/Diploma/Degree in any related field.

• Fresh graduates are encouraged to apply.

• No experience required (on-the-job training will be provided).

• Proficiency in English, Malay, and Mandarin. Fluency in Chinese is preferred to manage Chinese-speaking clients effectively.

• Proficiency in MS Office applications (Word, Excel, PowerPoint).

• Strong organizational and multitasking abilities.

• Excellent communication and interpersonal skills.

• Attention to detail.

Professionals - Associate/ Senior Associates/ Assistant Manager

We are looking for an agile Associate, Senior Associate and Assistant Manager to join our fast growing team. This position offers room for exponential growth within the firm.

Role and responsibilities include as follows:

• Support team leader on clients projects
• Develop financial and operational analysis and processes
• Perform administrative tasks in a time sensitive manner
• Monitor various aspects of a business. Assist in the development of solutions and recommendations to clients and other stakeholders. 
• Identify clients' needs and develop future plans. Work with clients' team to execute the plan to achieve great financial financial results
• Report project status to internal and external customers.

Candidates should be should have a flair in numerals, report writing and presentation skills, a strong team player with high initiative and excellent interpersonal skills. Able to work independently.

Fresh graduates who are keen to have a career in the Corporate Restructuring and Insolvency industry with accounting, finance and legal academic background are encouraged to apply. Those with 3 or more years experience in related industry maybe considered for higher positions.

Apart from a competitive remuneration package we also provide a learning working environment with guidance from our highly experienced partners and directors.

Perks & Benefits

• Attractive yearly bonus
• Walking distance to MRT station
• Central location
• Regular team activities
• Company trips
• Paid training and development

Requirements:

• Possess at least Bachelor’s Degree in Finance/Accounting or equivalent
• Fresh Graduates are encouraged to apply for associate position
• Minimum 3-4 years related working experience in Investor Relations and Public Relations role and/or research field for senior associate / assistant manager position
• Excellent spoken & written English with strong presentation skill
• Good interpersonal and communications skills
• Able to interpret financial statements
• High proficiency in Microsoft office (PowerPoint, Excel, Word, etc.)

Responsibilities:

• Develop and implement effective investor relations and public relations strategy and build strong relationship with investors to optimize the client’s value and increase its visibility in the investment community.
• Build strong relationship and maintain primary point of contact with the market/research analysts, investment community and media houses.
• Preparation of communication materials such as corporate presentation, factsheet, anticipated questions and answers, press release and etc.
• Create and manage a strong reputation of the client by demonstrating consistent and clear communication between internal and external parties.
• Ability to manage and coordinate with vendors on corporate events for clients (i.e. IPO launch events)

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities
• Company overseas trip and Bonus

Responsibilities

Client Management

• Maintain regular contact with clients
• Lead effective meetings
• Thorough knowledge of client’s business, competitors and market

Communication Strategies Development & Implementation

• Development of all major and new campaign briefs
• Recommend appropriate research as required
• Brief Creative on campaigns
• Prepare strategies for selling creative work to clients ensuring creative is on strategy and within budget
• Media consulted on strategies as required

Financial Management

• Preparation and monitoring of annual financial plan
• Working knowledge of client contracts
• Sign-off of relevant financial related documentation (ISRs, POs, production estimates etc)
• Provide clients with accurate monthly budget/actual reconciliation/s for media/ production
• Preparation of accurate monthly client billing forecasts

Group Management

• Work trafficked in an effective manner
• Team members adhere to established processes and procedures
• All appropriate sign-offs obtained

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Remote work flexibility

工作職責：

• 有效溝通並為潛在客戶和現有客戶提供及時支援。

• 在課程發布之前、期間和之後處理管理任務。

• 準備HRDCorp 撥款申請和索賠提交的文件。

• 跟進客戶以收集必要的文件或資訊。

• 確保及時向HRD 公司提交索賠文件。

• 排查並解決與HRD 撥款申請相關的問題。

• 向上級報告工作進度與成果。

• 檢討並確保團隊成員的工作品質。

• 監控最後期限並確保及時執行

職位要求：

• 最低資格：任何相關領域的SPM/文憑/學位。

• 鼓勵應屆畢業生申請。

• 無需經驗（將提供在職培訓）。

• 精通英語、馬來語和國語。中文流利者優先，有效管理中文客戶。

• 熟練使用MS Office 應用程式（Word、Excel、PowerPoint）。

• 強大的組織能力和多工處理能力。

• 優秀的溝通和人際溝通能力。

• 注重細節。

職責

客戶管理

• 與客戶保持定期聯繫
• 主持有效的會議
• 全面了解客戶的業務、競爭對手和市場

溝通策略的發展與實施

• 制定所有主要和新的競選簡報
• 根據需要推薦適當的研究
• 簡短的廣告創意
• 制定向客戶銷售創意作品的策略，確保創意符合策略並在預算內
• 根據需要向媒體諮詢策略

財務管理

• 年度財務計畫的製定和監控
• 客戶合約的工作知識
• 簽署相關財務相關文件（ISR、PO、產量估算等）
• 為客戶提供準確的媒體/製作每月預算/實際對賬
• 準備準確的每月客戶帳單預測

集團管理

• 以有效方式販運作品
• 團隊成員遵守既定的流程和程序
• 獲得所有適當的簽核

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 彈性的工作時間
• 休閒著裝要求
• 醫療保險
• 事假
• 開放文化
• 個人發展機會
• 遠距工作彈性

Requirements:

• Possess at least Bachelor’s Degree in Finance/Accounting or equivalent
• Fresh Graduates are encouraged to apply for associate position
• Minimum 3-4 years related working experience in Investor Relations and Public Relations role and/or research field for senior associate / assistant manager position
• Excellent spoken & written English with strong presentation skill
• Good interpersonal and communications skills
• Able to interpret financial statements
• High proficiency in Microsoft office (PowerPoint, Excel, Word, etc.)

Responsibilities:

• Develop and implement effective investor relations and public relations strategy and build strong relationship with investors to optimize the client’s value and increase its visibility in the investment community.
• Build strong relationship and maintain primary point of contact with the market/research analysts, investment community and media houses.
• Preparation of communication materials such as corporate presentation, factsheet, anticipated questions and answers, press release and etc.
• Create and manage a strong reputation of the client by demonstrating consistent and clear communication between internal and external parties.
• Ability to manage and coordinate with vendors on corporate events for clients (i.e. IPO launch events)

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities
• Company overseas trip and Bonus

Requirements:

• Possess at least Bachelor’s Degree in Finance/Accounting or equivalent
• Fresh Graduates are encouraged to apply for associate position
• Minimum 3-4 years related working experience in Investor Relations and Public Relations role and/or research field for senior associate / assistant manager position
• Excellent spoken & written English with strong presentation skill
• Good interpersonal and communications skills
• Able to interpret financial statements
• High proficiency in Microsoft office (PowerPoint, Excel, Word, etc.)

Responsibilities:

• Develop and implement effective investor relations and public relations strategy and build strong relationship with investors to optimize the client’s value and increase its visibility in the investment community.
• Build strong relationship and maintain primary point of contact with the market/research analysts, investment community and media houses.
• Preparation of communication materials such as corporate presentation, factsheet, anticipated questions and answers, press release and etc.
• Create and manage a strong reputation of the client by demonstrating consistent and clear communication between internal and external parties.
• Ability to manage and coordinate with vendors on corporate events for clients (i.e. IPO launch events)

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities
• Company overseas trip and Bonus

Job Responsibilities:

• Plan tax payments.
• Estimate and track tax returns.
• Complete quarterly and annual tax reports.
• Set up and update the company's tax database.
• Recommend tax strategies that align with business goals.
• Prepare necessary paperwork for tax payments and returns.
• Share financial data with the accounting department.
• Identify tax savings and suggest ways to increase profits.
• Keep up-to-date with industry trends and track changes related to taxes.
• Work with internal and external auditors.
• Forecast tax predictions to senior managers.

Job Requirements:

• Possess at least a Bachelor's Degree in Accounting or Taxation or equivalent professional qualifications (e.g. CTIM, ACCA, CIMA, CPA OR AIA).
• Applicants with Diploma in Accounting or Taxation and relevant working experience are welcome to apply.
• Proven work experience in tax accounting, taxation and/or tax-related exposure will be given preferential consideration.
• Familiar with tax computation and capital allowance preparation, and tax compliance and Tax returns.
• Knowledge of tax audit, tax appeal/resolution procedure will be given preferential consideration.
• Computer literacy (MS Excel in particular). 
• Good analytical and time management skills.
• Able to work independently, work well under pressure and work as a Team.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Personal leave
• Open culture
• Gym facilities

要求：

• 至少擁有金融/會計學士學位或同等學歷
• 鼓勵應屆畢業生申請助理職位
• 高級助理/助理經理職位至少 3-4 年投資者關係和公共關係角色和/或研究領域的相關工作經驗
• 優秀的英語口說與寫作能力，具有較強的表達能力
• 良好的人際溝通與溝通能力
• 能夠解讀財務報表
• 熟練使用 Microsoft Office（PowerPoint、Excel、Word 等）

職責：

• 制定並實施有效的投資者關係和公共關係策略，與投資者建立牢固的關係，以優化客戶的價值並提高其在投資界的知名度。
• 與市場/研究分析師、投資界和媒體建立牢固的關係並保持主要聯繫點。
• 準備溝通資料，例如公司介紹、概況介紹、預期問題與解答、新聞稿等。
• 透過展示內部和外部各方之間一致和清晰的溝通來創建和管理客戶的良好聲譽。
• 能夠為客戶管理和協調供應商的企業活動（即 IPO 啟動活動）

津貼和福利

• 事假
• 開放文化
• 個人發展機會
• 公司海外旅遊及獎金

工作職責：

• 計劃納稅。
• 估計並追蹤納稅申報表。
• 完成季度和年度稅務報告。
• 建立並更新公司的稅務資料庫。
• 推薦與業務目標一致的稅務策略。
• 準備必要的納稅和申報文件。
• 與會計部門共享財務數據。
• 確定節稅並提出增加利潤的方法。
• 隨時了解行業趨勢並追蹤與稅收相關的變化。
• 與內部和外部審計師合作。
• 向高階管理人員進行稅務預測。

職位要求：

• 至少擁有會計或稅務學士學位或同等專業資格（例如 CTIM、ACCA、CIMA、CPA 或 AIA）。
• 歡迎具有會計或稅務文憑並有相關工作經驗的申請人申請。
• 在稅務會計、稅務和/或與稅務相關的風險方面擁有豐富的工作經驗將被優先考慮。
• 熟悉稅務計算和資本免稅額準備，以及稅務合規和納稅申報。
• 了解稅務審計、稅務上訴/解決程序的知識將被優先考慮。
• 電腦知識（特別是 MS Excel）。
• 良好的分析和時間管理能力。
• 能夠獨立工作，能夠在壓力下工作並具有團隊合作精神。

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 免費小吃/歡樂時光
• 定期團隊活動
• 公司旅行
• 事假
• 開放文化
• 健身設施

專業人士 - 助理

我們定期為員工提供職缺，並建議熱衷於在企業重組和破產行業工作的應屆畢業生將申請連同簡歷一起提交，以供我們審核和考慮。

要求與實習生的要求類似，但候選人必須是其研究領域的畢業生，或者在專業研究的情況下至少通過了一半的論文。

除了具競爭力的薪資待遇外，我們還提供學習的工作環境，並由經驗豐富的合作夥伴和董事提供指導。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 定期團隊活動
• 公司旅行
• 有薪培訓和發展

About Us

PRODUCT: Cinematic Reality (CR) Glasses

LOCATION: Plaza Low Yat

SALARY: Basic RM3000 - RM4000 + Performance commission + Quarterly bonus.

Company Website: https://visionary.future.top/

Role Profile

We are seeking a dynamic and customer-oriented Retail Sales Associate to join our team. The ideal candidate will have a passion for delivering exceptional customer service and a keen interest in retail sales. As a Sales Associate, you will be responsible for assisting customers, providing product knowledge, and ensuring a seamless shopping experience.

Responsibilities:

• Attend to customer request and enquiries.
• Recommend the ideal product to customer according to their individual preference through knowledge sharing.
• Maintain good relationship with customers to build customer loyalty.
• Basic housekeeping of work area.
• Assist in retail operations, e.g. stock take.
• May be required to be involved in new product launches and related events.

Requirements:

• Enthusiastic, optimistic, confident, and approachable personality.
• Prior work experience in a similar role is preferred.
• Ensure excellent customer service is given to the customers (e.g. product knowledge).
• Retail sales target achievement.
• Proficient in Chinese, English, and Malay, with excellent communication skills.
• Must be able to work on retail shifts, weekends and public holidays in a shopping mall environment.
• 6 days per week with 1 rotational off day.

Benefits

• EPF / SOCSO / EIS
• Annual Leave
• Birthday Leave
• Medical Leave
• Medical Allowance
• Year End Bonus
• Company Trip
• Team Gathering

Interested applicants; please send in your completed resume to us by clicking on the “Apply Now” button or email to futurecrosser@gmail.com

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Central location
• Casual dress code
• Regular team activities
• Company trips
• Personal leave

關於我們

產品：電影寫實 (CR) 眼鏡

地點：劉蝶廣場

薪資：基本RM3000 - RM4000 + 績效提成 + 季度獎金。

公司網址：https://visionary.future.top/

角色簡介

我們正在尋找一位充滿活力、以客戶為導向的零售銷售助理加入我們的團隊。理想的候選人將熱衷於提供卓越的客戶服務並對零售銷售有濃厚的興趣。作為銷售助理，您將負責協助客戶、提供產品知識並確保無縫的購物體驗。

職責：

• 關注客戶的要求和詢問。
• 透過知識分享，根據客戶的個人喜好向客戶推薦理想的產品。
• 與客戶保持良好的關係，建立客戶忠誠度。
• 工作區域的基本內務管理。
• 協助零售業務，例如盤點。
• 可能需要參與新產品發布和相關活動。

要求：

• 個性熱情、樂觀、自信、平易近人。
• 具有類似職位的工作經驗者優先。
• 確保為客戶提供優質的客戶服務（例如產品知識）。
• 零售銷售目標完成情況。
• 精通中文、英文、馬來文，具備優秀的溝通能力。
• 必須能夠在購物中心環境中進行零售輪班、週末和公共假期工作。
• 每週 6 天，輪流休息 1 天。

好處

• EPF / SOCSO / EIS
• 年假
• 生日假
• 病假
• 醫療津貼
• 年終獎金
• 公司旅行
• 團隊聚會

有興趣的申請者；請將您填好的履歷表發送給我們，點擊「立即申請」按鈕或發送電子郵件至 futurecrosser@gmail.com

津貼和福利

• 佣金和獎金
• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 定期團隊活動
• 公司旅行
• 事假

Responsibilities:

• Responsible for working alongside various business/functional Groups and accepting delegated responsibilities and duties with the aim to prepare for leadership roles.
• Performance during Job Rotation Performance is measured based on the tasks given during each rotation.
• Involve in special projects and initiatives.
• Provide support in group wide initiatives.
• Involve as brand ambassador of MHCMY Learning & Growth Individual Development Plan (IDP).

Requirements:

• Degree in Marketing / Information Technology / Business Administration or other disciplines with excellent results.
• Comprehensive knowledge of Microsoft Office.
• Strong communication and interpersonal skills.
• Self-motivated, strong initiative, eager to learn and result oriented.
• Good command in English, Mandarin and Bahasa Malaysia.

Perks & Benefits

• Employee equity
• Nearby public transport
• Central location
• Flexible working hours
• Free snacks / Happy hours
• Company trips
• Medical insurance
• Personal development opportunities

職責：

• 負責與各個業務/職能團隊一起工作，並接受委派的責任和義務，為擔任領導角色做好準備。
• 工作輪調期間的績效 績效是根據每次輪調期間給予的任務來衡量的。
• 參與特殊項目和倡議。
• 為集團範圍內的措施提供支援。
• 擔任 MHCMY 學習與成長個人發展計畫 (IDP) 的品牌大使。

要求：

• 行銷/資訊科技/工商管理或其他學科學位且成績優異。
• 全面了解 Microsoft Office。
• 較強的溝通和人際交往能力。
• 自我激勵、主動性強、渴望學習、結果導向。
• 良好的英語、華語和馬來語能力。

津貼和福利

• 員工股權
• 附近的公共交通
• 中心位置
• 彈性的工作時間
• 免費小吃/歡樂時光
• 公司旅行
• 醫療保險
• 個人發展機會

1. To lead the team in the administration of corporate insolvency and restructuring engagements which include (i) liquidation, (ii) receivership, (ii) judicial management, (iii) scheme of arrangement, (iv) monitoring / special accountant, and (v) debt restructuring.
2. To manage progress, scheduling and delivery of work
3. To perform financial review and preparation of restructuring proposals
4. To coach and guide junior team members, and review their work
5. To plan delegation of work and team tasks, and support team members
6. To assist with special project(s), as assigned, and completes it timely

Job Requirements:

• Degree in relevant industry
• Preferably with professional qualification
• Minimum 10 years of experience
• Able to speak and write in English
• Good interpersonal and communication skill
• Strong analytical and problem-solving skill
• Able to work in a fast-paced environment and manage multiple deadline
• Outspoken 

Job Requirement

Advocacy and Stakeholder Engagement:

• Develop and implement advocacy strategies to promote 4IR technologies in food security and sustainability initiatives;
• Build and maintain relationships with key stakeholders, including government agencies, policymakers, industry partners, NGOs, and academic institutions;
• Represent the organisation at industry events, conferences and policy forums to advocate for sustainable and technology-driven agricultural practices.

Special Project:

• To support the administration, research, technology validation and marketing for 4IR Food Security & Sustainability;
• To support the development of strategic planning and partnerships of relevant projects

Project/Program Support and Implementation:

• Support and led in the planning, organizing, coordinating, and leading research projects and teams;
• Assist in the planning, execution and evaluation of project & programmes;
• Led communication efforts to raise awareness of key advocacy initiatives through social media;
• Support on presentation and speaking notes for representatives in advocacy activities;
• Track and report on the impact of advocacy efforts and make recommendations for continuous improvement;

Qualification

• Bachelor's Degree in either of the following fields: Business, Marketing, Management, International Relations, Agriculture or a related field;
• Minimum of 3 – 5 years of experience in advocacy, public policy or related role with focus on food security, sustainability or technology adoption;
• People-oriented, culture-adaptive, quick learner and thrives on the excitement of a goal-oriented team.
• Proven experience in engaging with government agencies, industry stakeholders and academia.
• Works well under pressure in a challenging and dynamic environment.

We are looking for a Senior B2B Marketing Associate to manage end-to-end inbound marketing, which involves ideating, executing, and measuring year-long organic and paid marketing campaigns. The goal of this role is to drive lead generation, education, and sales conversion through highly creative and data-backed strategies.

• Inbound marketing
• Plan and execute organic and paid B2B campaigns
• Manage regular inbound lead triaging, nurturing, and reporting
• Create multi-channel campaigns to create value for and ultimately convert prospects, including but not limited to written and visual content, email marketing, advertising materials, and partnership activations
• Reporting and analysis
• Analyse data and metrics to measure the success of our inbound marketing campaigns and nurture strategies, and identify areas for improvement and provide recommendations to the team
• Collaboration and engagement
• Collaborate with cross-functional teams, including sales, clinical, and client success, to incorporate relevant insights in marketing campaigns

• Bachelor's degree in Marketing, Advertising, or a related field
• 3-5 years of experience in B2B marketing (ads implementation, campaign execution and measurement on digital channels, data analysis)
• 2-3 years of experience executing and measuring campaigns on digital advertising platforms, specifically LinkedIn Ads and Meta for Business
• Candidates with experience using HubSpot (or anything similar) and Google Analytics preferred
• Proven track record of successful project planning and delivery, with experience working on multi-channel and lead nurturing campaigns
• Ability to work independently and as part of a team, with exceptional communication skills and a strong sense of accountability
• Experience in visual and/or written content creation not required but would be nice to have

• Work in a diverse environment with people from over 10 countries
• Unlimited annual leaves
• Work flexibility
• Medical coverage
• Annual Wage Supplement (Bonus)
• Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)
• Birthday Leave (1 day)
• Holidays off
• Quarterly mental health day off
• Mental health benefits (Premium access to our app!)
• Work-life balance and employee wellness
• Regular social events where we have non work-related fun

The Network Engagement Operations Associate is dedicated to managing all operational and engagement aspects for our providers and crisis responders globally. This role is essential for ensuring smooth operations, effective communication, and high-quality service delivery within our network. The new hire will assist with network engagement efforts by managing communication with providers and crisis responders, providing support to operational issues and promoting professional growth. Their responsibilities will include tasks such as responding to email inquiries, onboarding new hires and contributing to community initiatives. The ideal candidate will collaborate with our service network, operations and clinical teams to ensure service quality and excellence.

• Network Engagement
• Support hiring and oversee onboarding processes for new providers and crisis responders, ensuring they are equipped with the tools, knowledge and resources to excel in their roles for seamless integration into our network
• Organize and facilitate regular network engagement activities, including hosting monthly virtual townhalls, to foster a sense of community
• Schedule and coordinate regular training, group supervision and Q&A sessions in collaboration with Clinical team to support continuous professional development
• Communication and Support
• Handle provider- and crisis responder-related enquiries and concerns to ensure timely and accurate responses in line with organizational policies and procedures
• Escalate complex operational issues to the relevant Operations team personnel for resolution and ensure closed loop feedback
• Maintain clear and organized communication channels, including driving outreach efforts, facilitating two-way feedback and developing engagement materials to ensure everyone is well-informed
• Present consolidated feedback to leadership with actionable insights and potential solutions
• Operational Efficiency and Support
• Track and analyse engagement metrics for trends, recommend and implement strategies to drive improvements in overall satisfaction andretention of providers and crisis responders
• Collect and leverage feedback to identify areas for improvement for better operational efficiency and excellence
• Maintain thorough records of provider and crisis responder interactions, escalations, and resolutions for documentation and audit purposes
• Prepare accurate calculation of compensation based on agreed rates and contractual terms, ensuring timely and correct payroll processing while addressing discrepancies or issues in a proactive manner

• Work closely with cross-functional teams to ensure coordinated efforts, aligned communications on latest updates and effective service delivery
• Assist with service deployment for specific on-site or ad hoc requests
• Support commercial events, client delivery and other initiatives as needed

• Quality Assurance and SOP Management
• Review and verify professional qualifications including local regulation or licensing credentials to ensure compliance with company standards
• Drives provider and crisis responder quality by overseeing mandatory training completion, compliance audits, licensure management, corrective actions for performance gaps, efficient operational processes for a more motivated and effective service network
• Contribute to the development and execution of new processes or tools, including proposing and implementing enhancements to improve provider or crisis responder experience and service quality
• Review existing policies and procedures to ensure they align with best practices and evolving needs of our services
• Maintain and regularly update a shared repository of operational resources, including guidelines, training materials, and FAQs to ensure providers and crisis responders have the resources they need

• Experience: 1-4 years of experience in community management, event coordination, or a related role
• Language Proficiency: Fluent in English and local language, both written and spoken
• Technical Proficiency: Comfortable using data software and updating documentation, Prior experience using Freshdesk is a bonus
• Organizational Skills: Strong organizational skills to manage multiple tasks and priorities effectively
• Problem-Solving Skills: Ability to handle inquiries and manage issues proactively
• Strong Verbal and Written Communication Skills: Ability to convey information clearly and adapt their communication style to different audiencee
• Attention to Detail: Strong attention to detail in data monitoring and management
• Flexibility and Adaptability: Willingness to support various tasks as needed
• Team Collaboration: Ability to work collaboratively with cross-functional teams

• Work in a diverse environment with people from over 10 countries
• Unlimited annual leaves
• Work flexibility
• Medical coverage
• Annual Wage Supplement (Bonus)
• Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)
• Birthday Leave (1 day)
• Holidays off
• Quarterly mental health day off
• Mental health benefits (Premium access to our app!)
• Work-life balance and employee wellness
• Regular social events where we have non work-related fun

We are looking for someone who wants to invest in their long-term career and learn more about low code no code technologies and how they can be applied to business processes to facilitate automation . You should love challenges and working across different tools and technologies, with the ability to learn through independent research, assisted by mentors, buddies, and experts. You should prefer simple, sustainable solutions over complex ones, get excited about sharing your knowledge and derive satisfaction helping and enabling others.

Here are some of the skills and experience that will help you in this role.

• Designing and developing automated business solutions
• Integrating Open Source and vendor software to deliver automated solutions
• Strong Commitment to on-going learning and self-improvement
• Exposure/Certifications in Microsoft Power Platform or equivalent an advantage
• Prior experience in writing requirements beneficial
• Prior experience working in an agile IT environment is an advantage. 
• Business process improvement and mapping skills (e.g. in MS Visio, DrawIO ) is highly beneficial
• Familiarity with ADO, JIRA or other task planning applications a plus
• Responsible for understanding and analyzing the business issue and translating the issue into requirements and user stories
• Map the as-is process and to be process, explore, identify, and test new innovative solutions for process re-engineering/digitisation/automation
• Work with the team to design a solution, develop and implement various process improvement tools and techniques including Workflow, Robotic Process Automation (RPA), Optical Character Recognition (OCR), Natural Language Processing (NLP), Machine Learning (ML), Process Mining and Analytics Dashboard to meet end-to-end business requirements
• Responsible for design and developing solutions through an iterative process to meet business needs
• Ensure the completeness, effectiveness, and sustainability for the implementation of proposed appropriate solution
• Create and document test procedures and scenarios for user acceptance test
• Working with a dynamic team to refine and expand the automation based upon user feedback
• Support the team in the adoption and implementation of the solutions

Customer Service Associate (Mandarin Speaking) China Market

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a tam of 700+ employees across the globe

• Medical Benefit
• Optical Benefit
• Life Insurance
• Meal Allowance
• Travel Allowance
• Health & Fitness Subsidy
• Staff Referral Bonus Program
• Long Service Rewards
• Employment Pass and Visa Sponsorship *for Non- Malaysian
• Relocation Benefits *for Non-Malaysian

*NOTE : Successful candidates hired, will need to complete Probationary Period before Relocation exercise can take place.

Interview process :

• Virtual Session with TA team – 30-minutes
• First interview with Hiring Manager – 1-hour
• Final interview with Head of Dept – 45-mins

Job Brief:

We’re looking for an Associate Developer with a solid foundation in React.js and an eagerness to grow in a collaborative environment. If you have 2+ years of experience in web development and a passion for building quality software, join our team!

Job Responsibilities:

• Develop and enhance web applications using React.js, NextJS, and JavaScript libraries.
• Collaborate on projects involving C#/.NET, databases (SQL Server, MySQL, PostgreSQL), and front-end technologies like HTML, CSS, and jQuery.
• Work in an Agile environment, following CI/CD practices and automated testing.
• Debug, troubleshoot, and contribute to creating scalable, efficient applications.

Job Requirements:

• Experience: 2+ years in React.js development or a similar role.
• Technical Skills: Proficiency in NextJS, JavaScript frameworks, Git, and Agile tools; C#/.NET knowledge is a plus.
• Database Knowledge: Familiarity with SQL databases and stored procedures.
• Problem Solving: Strong analytical skills and a collaborative mindset.
• Teamwork: Ability to work independently and as part of a team

Diversity & Inclusion Commitment

The Company is committed to providing equal employment to all individuals regardless of their race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status or any other characteristic protected by applicable laws.

We try make sure everyone has a fair chance to work with us, no matter where they’re from or who they are. We believe having different kinds of people on our team makes us better and more creative. Our friendly environment is all about treating every person with respect and making sure everyone’s ideas count. We want people from all all walks of life to apply and be part of our mission to create a place where everyone is welcome and valued.