Position Summary:

We are seeking an Customer Service Associate to join our dynamic team. The ideal candidate will support Operations Support Analysts, back office personnel, support staff, and IT teams, ensuring smooth operations and achieving the highest customer satisfaction. This role requires excellent communication, problem-solving, and teamwork skills, with the ability to work independently and take ownership of tasks.

Key Responsibilities:

• Provide immediate support and troubleshooting for customer issues across various communication channels, including phone, email, WhatsApp, SMS, and Telegram.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Answer incoming calls and support clients with their inquiries.
• Document processes and interactions with customers accurately.
• Collaborate with other departments to ensure customer issues are resolved.
• Use sufficient product knowledge to acknowledge and address customer concerns.
• Direct customer inquiries to relevant departments for further assistance.

Essential Skills:

• Strong verbal proficiency in English; additional language skills Bahasa Malaysia, Chinese are a plus.
• Sound communication skills with the ability to listen actively and respond effectively.
• Problem-solving skills with a customer-focused and quality-driven mindset.
• Positive attitude, accountability, and adaptability to work in a fast-paced environment.
• Reliability, flexibility, and attention to detail.
• Empathy, conflict resolution, and the ability to use positive language.

Competencies:

• Customer focus and quality assurance.
• Strong accountability, problem-solving, and a positive approach to challenges.
• Effective communication and critical thinking skills.
• Patience and self-control in stressful situations.
• Ability to demonstrate empathy and provide a supportive experience for customers.

Tools and Technology:

• Proficiency in help desk software, phones, chatbots, and video communication tools.
• Familiarity with shared project management and internal communication tools.
• Experience with customer service reporting and assessment tools.
• Access to a self-service knowledge base for FAQs and onboarding.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Dental insurance
• Vision insurance
• Paid training and development

Tee & Partners is a Chartered Accountants Firm, practicing in Johor Bahru for over 20 years. The Firm has stamped its presence in the state of Johor, serving a variety of clients ranging from medium-sized and small businesses to individual enterprises. Our company has dedicated employees working together towards a common goal of achieving excellence. We are a company focused on talent development to help build our expanding business.

JOB REQUIREMENTS:

• Candidate must possess a Diploma or a Bachelor’s Degree in Commerce or Accountancy, ACCA or equivalents.
• Knowledge of accounting standards, auditing standards and tax laws.
• Versatile team player, self-motivated and able to work independently.
• Good planning, organization and time management skills with strong follow through abilities.
• Good interpersonal and communication skills.
• Applicants must be willing to work in Johor Bahru.
• Fresh graduates and candidates pursuing ACCA or equivalent are encouraged to apply.

JOB DESCRIPTIONS :

• Involve in the statutory audit of the financial statements and prepare audit working papers.
• Liaison with audit clients.
• Ensure completion of audit within the stipulated time frame.
• Organise and manage day-to-day operational works.
• Ensure delivery of quality service to clients.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Central location
• Personal leave
• Open culture
• Paid training and development
• Allowances for continuing education
• Remote work flexibility

職位概要：

我們正在尋找一名客戶服務助理加入我們充滿活力的團隊。理想的候選人將為營運支援分析師、後台人員、支援人員和 IT 團隊提供支持，確保平穩營運並實現最高的客戶滿意度。該職位需要出色的溝通、解決問題和團隊合作技能，並具有獨立工作和承擔任務的能力。

主要職責：

• • 透過各種溝通管道（包括電話、電子郵件、WhatsApp、簡訊和電報）為客戶問題提供即時支援和故障排除。
  • 始終對客戶保持積極、同理心和專業的態度。
  • 接聽來電並支援客戶的詢問。
  • 準確記錄流程以及與客戶的互動。
  • 與其他部門合作，確保解決客戶問題。
  • 使用足夠的產品知識來確認並解決客戶的疑慮。
  • 將客戶詢問轉至相關部門以獲得進一步協助。

基本技能：

• • 較強的英語口語能力；其他語言技能馬來語、中文優先。
  • 良好的溝通技巧，能夠積極傾聽並有效回應。
  • 以客戶為中心和品質驅動的心態解決問題的能力。
  • 積極的態度、責任感以及在快節奏環境中工作的適應能力。
  • 可靠性、靈活性和對細節的關注。
  • 同理心、解決衝突、使用正向語言的能力。

能力：

• • 以客戶為中心，保證品質。
  • 強烈的責任感、解決問題的能力以及積極應對挑戰的態度。
  • 有效的溝通和批判性思考能力。
  • 在壓力情況下保持耐心和自我控制。
  • 能夠表現出同理心並為客戶提供支持性體驗。

工具和技術：

• • 熟練使用幫助台軟體、電話、聊天機器人和視訊通訊工具。
  • 熟悉共享專案管理和內部溝通工具。
  • 使用客戶服務報告和評估工具的經驗。
  • 造訪自助知識庫，了解常見問題和入職培訓。

津貼和福利

• 津貼（旅費、交通費等）
• 休閒著裝要求
• 免費小吃/歡樂時光
• 定期團隊活動
• 公司旅行
• 醫療保險
• 事假
• 開放文化
• 個人發展機會
• 牙科保險
• 視力保險
• 有薪培訓和發展

Tee & Partners 是一家特許會計師事務所，在新山執業超過 20 年。該公司在柔佛州佔有一席之地，為從中小型企業到個人企業等各種客戶提供服務。我們公司擁有敬業的員工，為實現卓越的共同目標而共同努力。我們是一家專注於人才發展的公司，以幫助我們拓展業務。

職位要求：

• 候選人必須擁有商業或會計、ACCA 或同等學歷的文憑或學士學位。
• 了解會計準則、審計準則和稅法。
• 多才多藝的團隊合作精神，自我激勵，能夠獨立工作。
• 良好的規劃、組織和時間管理能力，具有較強的跟進能力。
• 良好的人際溝通和溝通能力。
• 申請人必須願意在新山工作。
• 我們鼓勵應屆畢業生和攻讀 ACCA 或同等學歷的考生申請。

職位描述：

• 參與財務報表的法定審計並準備審計工作底稿。
• 與審計客戶聯絡。
• 確保在規定的時間內完成審核工作。
• 組織和管理日常業務工作。
• 確保為客戶提供優質服務。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 中心位置
• 事假
• 開放文化
• 有薪培訓和發展
• 繼續教育津貼
• 遠距工作彈性

We are looking for an Associate, Rider Recruitment (Sales Focus) to be based in our Rider Hub located in Johor Bahru, Malaysia to assist us in expanding our current fleet of riders across Malaysia. This role will be reporting to the Senior Manager, Rider Recruitment. 

Responsibilities include, but are not limited to:

• Work with the Rider Management team to develop recruiting strategies and create innovative ways to source candidates. This includes working with local universities/colleges and community job boards to post the roles.
• Use the existing Applicant Tracking System to manage the full cycle rider recruitment, including but not limited to:

1. Validating applicants’ documents
2. Contacting and managing prospective candidates.
3. Scheduling test rides for riders.
4. Screening drivers for capability and experience.

• Scheduling onboarding sessions and ensuring sessions are all filled. You will need to follow up and re-book candidates as needed.
• Assisting with administrative functions for local leads, such as ensuring that new hire processes and documentations are completed.
• Supporting the new hires with their questions during the first few weeks (eg. first week questions regarding payroll, etc...)
   

To achieve an enjoyable, convenient and successful shopping and buying experience that leads to increased sales and sustained long-term profitability.

Your assignment

• To actively approach, customers who you see require additional help.
• To identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations.
• To understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet.
• To keep your area of responsibility clean, tidy, priced and fully stocked, and ensure that the IKEA basic merchandising standards are in place at all times to give customers a positive shopping experience.
• To convey passion about IKEA products and actively learn about their features and benefits, and you share this knowledge with customers and colleagues.
• To understand the store and department action plans. You take responsibility for your department goals and know how you contribute.
• You ensure you maximise sales whilst maintaining profitability by knowing and actively steering towards the top selling and prioritised products (e.g. overstock/over tag).