Job Description
• Identify staffing needs and collaborate with hiring managers to understand the requirements
of open positions
• Develop and implement effective sourcing strategies to attract a diverse pool of candidates
• Conduct screening and interviews using various reliable recruiting and selection
tools/methods to filter candidates within schedule
• Assess applicants’ relevant knowledge, skills, soft skills, experience and aptitudes
• Coordinate background checks, reference checks, and other pre-employment requirements
• Extend job offers to selected candidates and facilitate negotiation of employment terms and
conditions
• Onboard new employees in order to become fully integrated
• Contribute to the development and promotion of the organization's employer brand.
• Execute day to day operations of the HR functions and duties.
Requirements
• At least 2 - 4 Year(s) of related working experience
• Proven ability to work within fast-paced and dynamic work environments
• Experience in recruitment industry with proven track records
• Strong business acumen and industry knowledge to identify sources and channels to recruit
talented people

The role of a Senior TA here at Central Ops is pretty much some-one who can find the diamond in the roughs out there in the industry to fit our organization needs. To be successful in this role, you should be someone who loves challenges and who loves to get noticed for closing a tough role with very tough requirements.

 What you will do:

• With the world as your platter, you will Identify and source top talents across multiple functions and job levels, including but not limited to Customer Experience, Business Intelligence, Project Management, Fraud Prevention, Risk Management, Finance, Sales, Customer Service, etc. (Management & Mass hiring)
• You will partner with hiring managers to identify key requirements for each requisition, target companies and target candidates to reach out to.
• You will present the preselected candidates to hiring managers with a supporting summary that’s like an elevator pitch to convince the hiring manager(candidate profile based on screening, phone interview and tests).
• You will own end to end recruitment process for each role assigned to you, which is not limited to sourcing, pre-screening, coordinating assessments & interviews, conduct reference checks, extend offer & maintain a relationship till the employee comes on-board. (Basically, your KPI here would be candidate experience)
• You will build and maintain a strong candidate pipeline through various channels by utilizing LinkedIn, specialized job boards, social networks, networking initiatives.
• You will track critical recruitment data, produce regular and ad-hoc metrics and reporting on recruiting activities.
• You will update and maintain accurate records in our applicant tracking system.
• You will get better at what you do every day as you are your own critic.

Responsibilities/ Key Activities:

Regulatory Affairs

• Accountable to monitor the new / changes in South East Asia Regulatory requirements (including industry trends & practices), inform Internal Stakeholders and adapt Regulatory strategies accordingly and timely.
• Represents JDE as an Expert on respective Local Industry Associations, Scientific Institutions and Government bodies in collaboration with SARA Team Leads and/or R&D Lead.
• Stay abreast of emerging scientific issues and legislation changes.

Regulatory Compliance

• Regularly prepares, approves and issues labelling specifications to meet business needs and timelines for the local and foreign markets by following and using effectively JDE & SARA agreed processes and tools.
• Conducts accurate label compliance reviews, such as proposing legal designations and acceptable claims wording, considering local Business requests and Legal feedback.
• Provides legal and accurate ingredients line and nutrition data for food product labels.
• Assures implementation of correct graphic design, and able to advise and guide team members on artwork design elements via CopyDeck and Syncforce processes.
• Assures implementation of correct techno-legal label information and JDE standards, e.g. allergen labelling and claims.
• Provides regulatory guidance on compositional requirements to R&D, e.g. checks for acceptable ingredients and their legal limits in recipes.
• Timely reviews and approves new raw materials and product specifications for regulatory compliance in local and other countries, including checking product recipes, nutrition data,  allergens information and promotional materials to ensure compliance with local regulations and company standards.
• When Halal is concern, able to provide compliance guidance to the Stakeholders.

Regulatory Submissions

• Support the Supply Chain Team in preparing the regulatory documents, including for product registrations, variations, renewals and responses to regulatory queries, in accordance with local requirements.

Scientific Support

• Provide scientific expertise and support to cross functional teams in areas such as Product Development, Market Research, Quality, Operations and Customer Experience.

Training and Education

• Conduct training sessions and provide educational materials to internal stakeholders to enhance understanding of Regulatory requirements and promote compliance culture.

Cross-Functional Collaboration

• Collaborate closely with internal teams, including R&D Product Team, Packaging & D2P, Regional Quality & Food Safety, Marketing, and Legal, to facilitate regulatory compliance and achieve business objectives, regularly.

Main Responsibilities:

Learning needs analysis and implementation

• Support on learning needs collection and analysis and propose yearly learning plan for employees, verify the learning plan based on business needs and individual growth path, and suggest the best learning activities
• Market research on skill development trends and learning trends for the industry, propose and refine the learning direction
• Manage the training provider pool, maintain the relationship, and explore new suitable learning providers, tools, or methods
• Organize, implement, and facilitate the learning activities, training courses effectively to build target knowledge, skills, and behavior, through physical, virtual, or blended format
• Learning marketing, to promote E-learning system, or specific courses, to encourage learning culture
• E-learning system management, create live courses, promote learning course-based employee needs, support country HRs to well use the system and solve help to solve issues
• Manage the training operation (including registration, attendance, record uploading etc.), track the training course evaluation and feedback, propose improvement, and increase the overall satisfaction and engagement
• Monitor learning metrics of learning data, reporting and keep improving to meet the ongoing business needs

Development Programs support

• Support on development programs implementation, including some regional programs like Peer coaching, Trading Academy, Mentoring or Coaching
• Keep track of rotation program of corporate graduate trainees and ensure completion of evaluation after each rotation cycle, support on learning activities and events
• Other Duties – regional learning metrics tracking and support, and ad hoc project

Experiences:

• 5 years of learning & development experiences
• Knowledgeable on Learning Experience Platform, LXP, data management system
• Workday experience will be plus

Other Skills:

• Able to work independently and as part of a team
• Proactive, have ownership
• Good communication and interpersonal skills
• Excellent organizational skills with the ability to balance multiple demands and thrive in a collaborative and ambiguous environment
• Excellent data management, analytical and problem-solving skills

Languages:

• English (Fluent)

Academics:

• Diploma or Degree in Human Resource or any related field of study

This position will support the strategic initiatives of the Organisational Development (OD) department by designing, implementing, and managing training programmes that enhance the skills, knowledge, and performance of employees. The role involves close collaboration with various departments to identify training needs, develop, implement, and monitor the learning & development of all employees to support the achievement of a performance-driven culture. Responsible for end-to-end training management and administration, with a focus on the facilitation of soft skills programmes.

1. Serve as an internal trainer to conduct soft skills and leadership development workshops to enhance the competencies and capabilities of all employees.
2. Conduct training needs analysis (TNA) to identify the training needs for all employees in meeting the behavioral competency gaps.
3. Design and develop training calendar, training programme outline, structure and recommend learning solutions to close performance gaps and increase business value.
4. Manage the overall training administration which includes training applications, HRDF claims, audit and etc.
5. Analyse and evaluate effectiveness of learning and development solutions mainly in the area of soft skills training.
6. Source and recommend training vendors and ensure sustainability of positive learning environment in delivering key learning objectives.
7. Assist in planning and managing the yearly budgeting process, provide guidance to staff in setting departmental budget and managing within the approved budget.
8. Develop, implement, and ensure the end-to-end effectiveness of Orientation Program for all new employees.
9. Work closely with relevant parties to drive e-learning initiatives.
10. Actively support organisational development activities in meeting company’s development objectives.

The key focus for the Senior Talent Acquisition Specialist (SME/Individual Contributor) is to lead the successful fulfillment of open requisitions with relevant hiring managers and to be the first point of contact for their hiring needs.

You will assist in driving best practices across the recruitment lifecycle and strive to be an ambassador for the Allegis Global Solutions brand at every interaction.

Your duties may include, but are not limited to:

• Undertaking end-to-end recruitment activities focusing on direct (passive/outbound/referrals) and active recruiting (inbound applications and database), and building relationships with your stakeholders, assuring a positive experience.
• Understanding the recruitment delivery process and carrying out activities accordingly to ensure that account KPIs are met.
• Communicating recruitment trends, market intelligence, and acting as a talent advisor and partner to hiring managers.
• Identifying and escalating risk or compliance issues.
• Managing requisitions through accurate documentation of all recruitment-related data and information as per current recruitment legislation and agreed client process at all times through the relevant ATS.
• Monitoring and analysing recruitment activity of designated business area for accurate volume forecasting.
• Coaching candidates on how to prepare for selection stages.
• Providing professional advice and open and honest feedback to candidates promptly, whilst ensuring a positive experience.

As a Product Portfolio Specialist at NEXTDC, you are essential for supporting the Product team in developing and managing the product portfolio. This role connects customers, suppliers, and internal teams to ensure products are competitive and innovative. 

Key responsibilities include: 

• Market Intelligence: Analysing market data to guide product strategy. 
• Stakeholder Engagement: Facilitating communication among stakeholders for product improvements. 
• Product Lifecycle Management: Supporting all phases from ideation to launch and ongoing optimisation, including managing documentation. 
• Data-Driven Analysis: Conducting performance and market trend analysis to inform product strategies and create business cases. 
• Cross-Functional Collaboration: Working with various departments to ensure smooth product development and management. 

In this role, you will be: 

• Conducting market research, competitor analysis, and demand forecasting for products. 
• Engage with suppliers and stakeholders to drive product improvements. 
• Create and implement product release plans with cross-functional teams. 
• Analyse product performance and prepare regular reports for management. 
• Develop and maintain product roadmaps, pricing strategies, and positioning. 
• Coordinate product training sessions for internal teams. 
• Create and manage comprehensive product documentation. 
• Collaborate with various departments to support strategic decision-making and ensure compliance with policies. 

Roles & Responsibilities

This role is on a call out basis.

• Troubleshoot and diagnose lifting equipment problems and safety system at site.
• Develop, evaluate and review critical and nonstandard lifting procedures as needed.
• Assess the competence of crane operators and mechanical and electrical technicians.
• Supervise lifts on an as needed basis.

Requirements

• Technical certificate equivalent to API2C and API RP2D
• 10 years of working experience related to total maintenance offshore pedestal crane and other lifting equipment maintenance and operation in offshore oil and gas industries i.e. monorails, overhead travelling cranes, gin poles, gantry cranes, etc.
• Trade qualification and training certificates including API 2C and API RP 2D or equivalent relevant to offshore pedestal crane and other lifting equipment maintenance & inspection.
• Experienced in offshore crane and lifting equipment & rigging operation, maintenance & inspection.

About GBG

GBG is the leading expert in global identity and location. In an increasingly digital world, GBG helps businesses grow by giving them intelligence to make the best decisions about their customers, when it matters most. 

Every second, our global data, agile technology, and expert teams, power over 20,000 of the world's best-known organisations to reach and trust their customers. 

Why you should be@GBG

Reach

The precision of location data is critical to businesses that need to know exactly where their customers are so they can reduce failed deliveries, share great customer experiences and remove unnecessary costs. We provide the unique insight to know locations as well as the people who live there, because we understand global addresses better than anyone else.

This means our customers have confidence that their products and services will arrive in time and to the right location In the race to serve global customers, we exist to help every business in the world, reach every customer in the world. 

Trust

When a digital business grows, most customers are genuine. However, many are fraudsters who manipulate identities to gain illegitimate access. We give our customers unique insight to decide which are trustworthy and which are fraudulent, because we understand identity better than anyone else.

This means businesses can confidently onboard good customers, reward great customers and reject fraudsters. In the fight against Identity, Fraud, trust is key, so the more you can know and the earlier you know it, the better decisions you can make.

About the team

Professional Services Team, SEA

We provide our solutions on a global scale. Southeast Asia (SEA) is central to the group’s growth plans and presents GBG with a significant opportunity to address both existing and new clients' business objectives with a full solution showcase. Importantly we consistently put the customer first and by doing so we focus on providing high quality customer service, this delivers improvements to the customer’s journey, which will generate enhanced profitability.

The team is responsible for providing professional services to address business objectives in the areas of risk prevention and fraud detection. To offer state-of-the-art software solutions and provide comprehensive client delivery and consulting support using our expertise and flexible, client-focused approach.

The Role

A Database Specialist is pivotal in ensuring the efficient, secure, and reliable operation of our product/ customer databases. The scope of their responsibilities is extensive and involves a variety of tasks aimed at maintaining the integrity and performance of database systems.

What you will do

• Develops and maintains Database reference architecture and design documents
• Design, develop, and implement scalable On-premise/ Cloud-based database solutions
• Further establish and ensure Database standards (security, reliability, availability, and scalability) and procedures are met by our product teams
• Identify opportunities for Database infrastructure optimization and cost reduction
• Root cause analysis of production-related database issues
• Maintain development and production environments
• Develop innovative solutions to complex business and technology problems
• Perform physical implementation of databases, storage structures, high-availability solutions such as multi-AZ, replication, and disaster recovery solutions
• Manage, support and maintain both Cloud and On-Premises database environment as well as MS SQL Server databases and infrastructure, adhering to the architectural guidelines and policies
• Provide technical expertise and hands-on support in consolidation and migration of databases to new hardware and platforms

What are we looking for

• Experience performing Database administration or database engineering duties for database internals for SQL Server.
• Experience in supporting MySQL, PostgreSQL will be added advantage
• Experience supporting software engineering teams through the software development lifecycle
• Experience deploying, operating, and monitoring database infrastructure AWS/ Azure cloud environment will be added advantage
• Excellent interpersonal communication skills
• A deep understanding of the cloud computing model as it relates to enterprise productivity
• Familiarity with AWS/ Azure Cloud products (EC2, EBS, S3, Lambda, Aurora, Dynamo DB, EMR, DMS data migration, Athena, Glue, Kinesis, SQS/SNS, etc.)
• Hands-on experience with operating high-uptime Databases in both AWS/ Azure and on-premises environments
• Experience with cloud database technologies (ie. AWS RDS, Oracle, MS SQL, Azure)

Behaviours we'd like to see

To find out more

As an equal opportunity employer, we are committed to providing fair opportunities for everyone regardless of age, gender race/ ethnicity, sex, religion, age, nationality, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. Everybody is welcome and our inclusion and diversity programme, be/yourself, is designed to ensure that you can thrive. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.

To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to behired@gbgplc.com and we’ll be in touch. You can also check out our career site here.

Why not apply and make life@GBG work for you?

In this role you will:

• Secure functionality of the logistics automation systems on a day-to-day basis. Responsible for the mechanical/electrical performance and troubleshooting of the automated equipment’s in the unit.
• Coordinate work of suppliers and supervise the assigned maintenance activities, repair, shut downs etc.
• Provides support during the introduction of new equipment and modifications of existing ones from the development of specifications, cooperations with suppliers and final installation.
• Acting as a key escalation point and being the focal point for automation related topics.
• Coordinate maintenance activities, planned repairs,  reactive repairs, and recovery process of the automated equipment.
• Develop and ensure the local operations team is trained with user basic knowledge.
• Diagnose mechanical and/or electrical potential problems and propose corrective actions.
• Creates reports relevant to activity as agreed in the unit.
• Drive and lead improvement projects.
• Responsible for spare part management and stock.
• Contributes at projects and initiatives connected to improving the unit operational performance.

About the job

We want to fill this position with a strong contributor to the Human Resources function, securing HR subject matter expertise in payroll and compensation; someone who shares our vision of “creating a better everyday life for the many people”.

Your assignment

• You will report to the Payroll & HR Admin Manager – Malaysia.
• You are responsible for the centralised payroll and salary administration of all co-workers and manage the year-end income tax activity for all co-workers:
• You are to ensure the accuracy of the payroll related calculations, tax related matter; year-end income tax activity, tax clearance for all foreigners.
• You are to ensure that the payroll practices comply with national legislation and with timely submission of statutory related documents.
• You participate in payroll audit and support the rewards team in external compensation and benefits-related surveys for market benchmarking.
• You will be involved in HR Admin activities, from data management, recruitment, on boarding, benefits administration to off boarding, external HRDF and Social Security Claims and work-pass related matter which includes mobility support for our co-workers in Service Office.
• You will participate in continuous improvement projects related to payroll and HR & Office Admin matter.

The Asia R&D Packaging Specialist combines project management skills with a broad and deep understanding of his/her field of expertise. The Asia R&D Packaging Specialist integrates technological knowledge and business relevance, balancing new technological opportunities with operational consequences to ensure creation of viable new opportunities for JDE.

The Asia R&D Packaging Specialist has a hands-on approach, executing internal and external laboratory simulation trial/test, small and big scale plant trial, transit/transportation trial or to support others as well as providing thought leadership and applying their academic knowledge to JDE.

The Asia R&D Packaging Specialist sit within all categories and functions within R&D, e.g., Product/Process and Packaging, Application Centers, Science and Technology, Quality and Food Safety, SARA, Consumer Inspired Innovation.

Responsibilities/ Key Activities:

• Accountable for leading and/or support NPD / Productivity / Process Development / Packaging project as approved by the business – supports planning and set-up for several R&D projects, also given opportunity as project leader.
• Accountable to execute and/or support R&D projects within the aim to deliver new knowledge, skill and production capabilities that are essential for NPD or productivity projects aligned with line manager. Responsibility including contribution to current NPD / Productivity project as R&D team member.
• Tasks include (but not limited to): defining and leading internal and external laboratory simulation, small and big scale plant trial, collecting experimental data, writing technical reports and SOPs, developing prototypes, issuing technical drawings, material selection, defining packaging functional specification and finished goods specifications including pallet configuration and container loading configurations.
• Responsible for the delivery of JDE Sustainability Commitment within the region.
• Reporting and presentation of finding within JDE and project teams.
• Contribute for improvement of JDE technical systems and process including CQV.
• Responsible for the realization of the business strategy by technical innovation and capability development.
• Responsible to support procurement on supplier negotiation, approval, development, and validation.
• Contribute to global network: Internal reports, K-brief, Books of knowledge, IDF, competitor surveillances.
• Other tasks / duties as assigned by team lead / manager.

The Reference Data Specialist is responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories (e.g. Beverages, Food, Health and Beauty Products). As a Reference Data Specialist at NIQ, you create and deliver client outputs in a correct and timely manner.

• Responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories.
• Does cross coding and item-related quality checks on a daily basis
• May act as a back-up to other coders when needed; conduct physical store check to validate item-related information
• Keep track/document special instructions related to category assignment
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Ensure accuracy throughout the process, from validation before database setup to managing samples, and identify areas for improvement
• Answer external questions and act as a liaison with everyone from clients to stakeholders; To be able to identify, investigate and coordinate the resolution of data, process, or product related queries
• Willing to be trained to be a category expert

The Reference Data Specialist is responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories (e.g. Beverages, Food, Health and Beauty Products). As a Reference Data Specialist  at NielsenIQ, you create and deliver client outputs in a correct and timely manner.

• Responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories.
• Does cross coding and item-related quality checks on a daily basis
• May act as a back-up to other coders when needed; conduct physical store check to validate item-related information
• Keep track/document special instructions related to category assignment
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Ensure accuracy throughout the process, from validation before database setup to managing samples, and identify areas for improvement
• Answer external questions and act as a liaison with everyone from clients to stakeholders; To be able to identify, investigate and coordinate the resolution of data, process, or product related queries
• Willing to be trained to be a category expert

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. We are seeking a Customer Service Representative to join our passionate team and help us maintain our commitment to excellence.

Position Overview:

As a Customer Experience Executive, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective support. This position requires excellent communication skills, a customer-focused attitude, and the ability to resolve inquiries and issues efficiently

Responsibilities

• Own customer communications (chat and calls mainly) from initial contact until resolution, escalating issues to relevant departments as necessary.
• Maintain a high level of product knowledge to assist customers effectively.
• Provide timely and professional assistance to customers via live chats.
• Be the owner of the customer feedback loop to internal functions to help create better products and help improve customer experience.
• Deliver an amazing experience to every customer by going above and beyond their inquiries, feedback, and needs.
• Proactively provide constant feedback to the team on market trends, unmet needs, and opportunities to create impact for our customers.
• Work together as a team to achieve timely turnaround time and quality replies to every customer.
• Stay up to date on company policies, procedures, and product knowledge.
• Contribute to a positive and collaborative work environment.

• This role is open only to locals.
• Fully Work from Office - Office Location: 1 Tech Park, Bandar Utama
• 4 Shift timings: 12am - 9am, 7am - 4pm, 12pm - 9pm, 3pm - 12am (weekdays and weekend)
• Possess own transportation is encouraged
• Working device (laptop) is provided
• Open to fresh graduates
• Required language(s): English, Bahasa Malaysia
• Minimum Diploma/Degree in any field
• High level of attention to details.
• Strong work ethic and willingness to take on any tasks.
• Comfortable working in an extremely fast paced and international environment
• Full Training Provided (Theory & Hands-on training)
• A positive attitude and a commitment to delivering outstanding service
• Ability to communicate with customers with a level of empathy.
• Immediate availability is a plus point.

• International work environment and flat organization
• Team culture - highly practical and results oriented.
• Free training and development, constantly improve yourself.
• Fast moving, challenging and unique business problems.
• Competitive salary.
• Casual work attire

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. We are seeking a Customer Service Representative to join our passionate team and help us maintain our commitment to excellence.

Position Overview:

As a Customer Experience Executive, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective support. This position requires excellent communication skills, a customer-focused attitude, and the ability to resolve inquiries and issues efficiently

Responsibilities

• Own customer communications (chat and calls mainly) from initial contact until resolution, escalating issues to relevant departments as necessary.
• Maintain a high level of product knowledge to assist customers effectively.
• Provide timely and professional assistance to customers via live chats.
• Be the owner of the customer feedback loop to internal functions to help create better products and help improve customer experience.
• Deliver an amazing experience to every customer by going above and beyond their inquiries, feedback, and needs.
• Proactively provide constant feedback to the team on market trends, unmet needs, and opportunities to create impact for our customers.
• Work together as a team to achieve timely turnaround time and quality replies to every customer.
• Stay up to date on company policies, procedures, and product knowledge.
• Contribute to a positive and collaborative work environment.

• This role is open only to locals.
• Fully Work from Office - Office Location: 1 Tech Park, Bandar Utama
• 4 Shift timings: 12am - 9am, 7am - 4pm, 12pm - 9pm, 3pm - 12am (weekdays and weekend)
• Possess own transportation is encouraged
• Fresh graduates are welcomed
• Required language(s): English, Bahasa Malaysia
• Minimum Diploma/Degree in any field
• High level of attention to details.
• Strong work ethic and willingness to take on any tasks.
• Comfortable working in an extremely fast paced and international environment
• Full Training Provided (Theory & Hands-on training)
• A positive attitude and a commitment to delivering outstanding service
• Ability to communicate with customers with a level of empathy.
• Immediate availability is a plus point.

• International work environment and flat organization
• Team culture - highly practical and results oriented.
• Free training and development, constantly improve yourself.
• Fast moving, challenging and unique business problems.
• Competitive salary.
• Casual work attire

Billing Operations

Manage the media billing processes which involves,

• Co-coordinating with media planning teams on billing instructions
• Media plan actualization and reconciliation on monthly basis
• Update spots and remarks on Publicis’s proprietary billing platform based on actualized amount
• Generate proforma invoices for shared service team’s approval
• Resolving billing discrepancies with relevant stakeholders e.g. media vendors, media, finance and shared service teams
• Billing status monitoring and reporting
• Participate in finance WIP billing meetings to make sure Client's invoices get processed and meet billing timelines.

Other billing requirements include,

• Support requirements for onboarding of new suppliers
• Ensure 100% billing completion within three months of activity end date
• Resolve/respond to client billing queries

Media Buying (Offline and/or Online)

• The day-to-day media buying for the agency
• Deliver excellent master contract pricing through negotiation and relationships with media owners, wherever applicable
• Develop understanding of client business and role of online in delivering objectives ways of working from planning to getting approval and billing process
• Deliver added value opportunities across clients wherever possible
• Book all campaigns according to the brief (with confirmed media) and ensure financials are correct
• Monitor campaign delivery and reconcile any under deliveries
• Assist with auditing process across specific client base
• Follow through the closed job for invoicing process (incl. (proof of ads, supplier invoices, TV reporting, signed schedule)
• Constantly monitor performance and delivery of ad server and vendor reporting. 
• Monitor and report on clients’ expenditure update by campaign by media, if needed
• Keep track of clients’ media master contract fulfilments
• Prepare CI for all mediums and help Planners manage all material submission timelines
• Maintain co-ownership of WIP report with finance team, ensure that jobs are progressively reconciled and closed

The Data Processing Specialist is responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories. To create and deliver client outputs in a correct and timely manner.

• Be the contact for commercial queries, leading the resolution in a client-focused and timely manner in cooperation with Client Liaison and Commercial teams. To be able to identify, investigate and coordinate the resolution of data, process, or product related queries
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Analyze and identify gaps and areas for improvement in coding, data input validation and client instructions environments (CIP - Consumer Information Platform) and drive the convergence of processes and tools
• Providing accurate and timely feedback to respective country teams, driving SOP and use of best-demonstrated practices
• Working across relevant Operations/Enablement teams to ensure delivery to client expectations and satisfaction
• Operate in a virtual/multi-cultural environment, liaising with stakeholders and colleagues

The Data Processing Specialist is responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories. To create and deliver client outputs in a correct and timely manner.

• Be the contact for commercial queries, leading the resolution in a client-focused and timely manner in cooperation with Client Liaison and Commercial teams. To be able to identify, investigate and coordinate the resolution of data, process, or product related queries
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Analyze and identify gaps and areas for improvement in coding, data input validation and client instructions environments (CIP - Consumer Information Platform) and drive the convergence of processes and tools
• Providing accurate and timely feedback to respective country teams, driving SOP and use of best-demonstrated practices
• Working across relevant Operations/Enablement teams to ensure delivery to client expectations and satisfaction
• Operate in a virtual/multi-cultural environment, liaising with stakeholders and colleagues

• The Staff Engineer defines, develops and qualifies new semiconductor packages and maintains quality of existing packages. 
• Represents Package Engineering in cross-functional teams and ensures that packages are characterized, qualified and introduced into production in a timely manner while meeting all electrical, performance, reliability and quality requirements.  
• Take responsibility for product DPPM, as well as new Technology development programs and new NAND/ASIC development Quality and Reliability.  
• Develop a comprehensive quality guidance library encompassing engineering work criteria, statistical Design of Experiments (DOE), Scorecard, sampling plans, and metric/methodology instructions.  
• Address quality cases in technology and product development using DMAIC, RCA, and 8DR methodologies.  
• Coordinates with factories worldwide on the high-volume introduction of new packages and assembly processes. Manages assembly yield improvement and package cost reduction programs.  

Acts as point-of contact between Operations and internal client services / clients to manage E2E operational queries and support to clients. Delivers databases and outputs based on client specifications on time and at expected quality as well as engaging with stakeholders

Responsibilities

• Responsible for the timely provision of data in the highest quality according to the agreed service level and requirements
•  Process defined reports, schedules and processes by adhering to defined procedures, delivery schedules, and SLAs
• Acts as the clients' advocate within NOC by providing feedback on clients' needs, and challenging internal processes to best deliver on those needs
• Provide constructive input to Process Owners / Team Leads / Operations Manager to optimize and improve Operations effectiveness
• Understand the relationship of assigned processes to both upstream and downstream processes to guarantee clean data is delivered by eliminating the need for re-work from any Operations team
• Delivers databases and outputs based on client specifications on time and at expected quality as well as engaging with stakeholders

We are looking for a Field Sales Specialist to be based in Kota Bahru, Kelantan who is able to convince the best restaurants in Malaysia to join foodpanda. This role will be reporting to the Lead, Field Sales, in the Commercial department. 

Responsibilities

• Responsible for driving B2B sales, seeking and securing a new partnership with vendors.
• Passionate and should have a keen interest in the food and beverage industry with a desire to sign up the best local and international vendors.
• Be the local market expert: You know the best restaurant & shops in Malaysia and always able to provide recommendations.
• Gather both restaurant and shops feedback, monitor competitor activity and provide recommendations for improvements to management.
• Be the brand ambassador: Conduct cold calls and walk-ins, schedule in person meetings and sell foodpanda service to potential vendors which include tiptop shops and restaurants in Malaysia.
• Exceed sales targets & performance-based goals while working independently.
• At the same time, ventured to become part of our international network and high skilled team.
• You have the chance to gain an inside perspective of our fast-growing business by being responsible for the business from day one.
• Manage a portfolio of vendors which includes restaurant & shops accounts and exceed goals for account retention, development, and maintenance.

ABOUT YOUR ROLE :

The (Sr.) Workforce Support Specialist will directly provide employees and leaders with day to day HR workforce support.  S/he will be a member of Asia Pacific Workforce Support Team, with the primary support assignments of handling employee relation issues, providing consultancy on HR policies, procedures to employees and managers in the region. S/he will also provide support across multiple groups/sites as needed. Reporting to the Workforce Support Leader, this individual will be the main point of contact for employees and managers regarding employee relations, and co-own employee engagement and satisfaction for the region

YOUR RESPONSIBILITIES WILL INCLUDE:

• Serve as the main point of contact for employees for employee relations related inquiries, complaints and customer service(e.g. case management, policy or protocol navigation).
• Support managers on HR related activities such as promotions, investigations, absenteeism management, corrective actions, PIPs, terms and restructuring activities.
• Assist HR workforce support leadership regarding policy reviews, policy
• improvements, training opportunities etc.
• Work in strong collaboration with other workforce support tiers to ensure inquiries are resolved in a timely, friendly and comprehensive way.  
• Support leaders on finding and using resources on core processes such as GPS, Performance Management, Development etc.  
• Master our digital toolset, in particular ad.a/Servicenow. Support and resolve regional employee relations issues using servicenow. Continually look for ways to use technology to aid HR and EE experience.
• Support key projects focused on new process or capability development/enhancement.

Description

EBC Financial Group – a global financial services provider headquartered in the dynamic city of London, we specialize in global financial investment, asset management and financial consulting. Our team consists of seasoned professionals and young talents who bring diverse perspectives and exceptional skills to the table. Since our establishment in 2020, our company has experienced rapid growth. We currently operate in major financial hubs worldwide, including Cyprus, Sydney, Singapore, Kuala Lumpur, Hong Kong, Tokyo, Bangkok and more. At EBC, integrity, respect, and youth are our core values. The right candidate will have the opportunity to work with experienced professionals and be part of a dynamic and innovative team. Join us on our mission to create value for our clients and become a trusted partner in the global financial market. 

Responsibilities: 

• Provide front-line support to our customers via live chats, phones, and email. 
• Answering queries and resolving client issues regarding our products, platforms, and promotion. 
• Address customer feedback as well as complaints professionally. 
• Record and update customer data and other relevant information when necessary. 
• Supporting documentation/administrative needs within the department and supporting translation for customer announcement notices. 

• Candidate must possess at least Secondary School / SPM certificate 
• 1-2 years working experience, preferably in Customer Service (Financial / Forex industry would be a distinct advantage). 
• Fresh graduates are welcome to apply. 
• A genuine interest in working in financial markets and client services. 
• Willing to work on shifts (Including weekends if required). 
• Proficient in Microsoft Office. 
• Fluent in Spanish &/or Portuguese is a must to communicate with regional clients.
• Excellent communication and interpersonal skills 

• A logical and analytical approach to problem-solving. 
• Able to start within short notice period.