What you'll be doing

• Conducting comprehensive eye examinations to assess patients' visual acuity, refractive errors, and overall eye health
• Prescribing and dispensing corrective lenses, including eyeglasses and contact lenses, to improve patients' vision
• Educating patients on proper eye care, hygiene, and preventive measures to maintain their visual health
• Collaborating with ophthalmologists and other healthcare professionals to provide integrated patient care
• Maintaining detailed patient records and ensuring compliance with all relevant regulations and standards
• Participating in continuous professional development to stay up-to-date with the latest advancements in optometry

What we're looking for

• Bachelor's degree in Optometry or a related field
• Registered and licensed as an Optometrist with the relevant authorities
• Excellent interpersonal and communication skills to effectively interact with patients and healthcare team members
• Strong problem-solving and analytical skills to accurately diagnose and treat various eye conditions
• Commitment to providing high-quality, patient-centred care and maintaining the highest standards of professionalism
• Proactive and enthusiastic approach to continuous learning and professional development

Job Benefits

• Bonus
• Incentives
• Flexible off day
• Medical/ Maternity/ Optical/ Hostel⁠
• Annual Leave/ Allowances
• Yearly Increment⁠
• Education/ Training/ Career Growth

你將要做什麼

• 進行全面的眼科檢查，評估患者的視力、屈光不正和整體眼睛健康狀況
• 處方和配發矯正鏡片，包括框架眼鏡和隱形眼鏡，以改善患者的視力
• 對患者進行適當的眼部護理、衛生和預防措施教育，以保持他們的視力健康
• 與眼科醫生和其他醫療保健專業人員合作，提供全面患者護理
• 保存詳細的患者記錄並確保遵守所有相關法規和標準
• 參與持續的專業發展，以了解驗光領域的最新進展

我們正在尋找什麼

• 驗光或相關領域學士學位
• 已在相關機構註冊並取得驗光師執照
• 優秀的人際互動和溝通技巧，能夠與病人和醫療團隊成員有效互動
• 強大的解決問題和分析能力，能夠準確診斷和治療各種眼部疾病
• 致力於提供高品質、以患者為中心的護理並維持最高的專業標準
• 積極主動、熱情地進行持續學習與專業發展

工作福利

• 獎金
• 激勵措施
• 彈性的休息日
• 醫療/產科/眼鏡/宿舍⁠
• 年假/津貼
• 每年增量⁠
• 教育/培訓/職業發展

職責：

• 組織和安排約會。
• 處理記錄保存和文件。
• 監督辦公室的日常運作。
• 處理查詢、提供資訊並確保滿足客戶需求。

要求：

• 至少擁有 SPM / 工商管理或相關領域文憑
• 擁有豐富擔任行政助理或辦公室行政助理的經驗。
• 了解辦公室管理系統和程序。
• 印表機和傳真機等辦公設備的使用知識。
• MS Office 中的 Excel（特別是 MS Excel 和 MS PowerPoint）。

工作福利

• 獎金
• 激勵措施
• 彈性的休息日
• 醫療/產科/眼鏡/宿舍⁠
• 年假/津貼
• 每年增量⁠
• 教育/培訓/職業發展

Responsibility:

• Contribute and assist to the development of new and existing product.
• Conduct market research to gather insights on trends, consumer preferences, and competitor activities.

Requirements:

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Strong interest in marketing and product development.
• Adobe proficiency (Photoshop, Illustrator, or InDesign) is a added advantage.

Benefits:

• Competitive entry-level salary with opportunities for growth.
• Mentorship and learning opportunities within a collaborative team environment.
• Chance to contribute to innovative marketing strategies and product launches.

Perks & Benefits

• Medical
• EPF
• Sosco

責任：

• 貢獻並協助新產品和現有產品的開發。
• 進行市場研究，收集有關趨勢、消費者偏好和競爭對手活動的見解。

要求：

• 行銷、工商管理或相關領域的學士學位。
• 對行銷和產品開發有濃厚的興趣。
• 熟練使用 Adobe（Photoshop、Illustrator 或 InDesign）是一項額外優勢。

好處：

• 有競爭力的入門薪資和成長機會。
• 協作團隊環境中的指導與學習機會。
• 有機會為創新行銷策略和產品發布做出貢獻。

津貼和福利

• 醫療的
• 公積金
• 索斯科

Product Research Specialist

Responsibilities

• Conduct market analysis and consumer trend.
• Understand customer preferences.
• Evaluate product testing and feedback.
• Integrate design considerations and aesthetic factors into research tasks.
• Ensure products align with market expectations and trends.
• Engage with manufacturers and suppliers.
• Facilitate product development.
• Ensure product quality.
• Negotiate terms with suppliers.
• Research, analyze, and evaluate suppliers and their product categories.
• Align with company profitability, sales targets, and budget.
• Analyze data from customer reviews and supplier negotiations.
• Inform decision-making processes related to product development.
• Collect, organize, and analyze data to solve problems.
• Explore issues and predict market trends.
• Research, analyze, and evaluate suppliers and their product categories.
• Align with company profitability, sales targets, and budget.
• Compile research findings.
• Present reports and recommendations.
• Contribute to product development strategies.
• Complete tasks supporting overall business operations and product development efforts.
• Contribute to ongoing and existing product improvement efforts and Identify areas for enhancement.
• Ad- hoc as necessary.

Responsibilities

• At least 1-2 years of working experience in the related field .
• Customer services oriented, creative, passionate and good team spirit.
• Good analytical and presentation skills and ability to communicate effectively with all levels.
• Able to work independently, meet tight deadlines .
• Critical thinking and creative problem-solving skills and strong judgment and decision-making.
• Fluency in Chinese, Malay and English is required.

Benefits

• Attractive salary with Basic and Allowances
• Employee season parking card
• Bonus ; Yearly Increment ; Company Trip
• Early confirmation and increment based on performance
• Annual Leave, Medical Leave, Child Care Leave, Honeymoon Leave and etc
• KWSP , SOCSO & EIS
• Attendance Allowance
• Monthly Celebration
• Medical Insurances
• Yearly Lucky draw and employee awards.
• Salary on time
• Free Facial and Laser monthly
• Staff purchases and Family Price
• Referral Fees

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Flexible working hours
• Company trips
• Medical insurance
• Personal leave
• Personal development opportunities

產品研究專家

職責

• 進行市場分析和消費趨勢。
• 了解客戶的喜好。
• 評估產品測試和回饋。
• 將設計考量和美學因素融入研究任務中。
• 確保產品符合市場預期和趨勢。
• 與製造商和供應商合作。
• 促進產品開發。
• 確保產品品質。
• 與供應商談判條款。
• 研究、分析和評估供應商及其產品類別。
• 與公司獲利能力、銷售目標和預算保持一致。
• 分析來自客戶評論和供應商談判的數據。
• 為與產品開發相關的決策過程提供資訊。
• 收集、組織和分析數據以解決問題。
• 探索問題並預測市場趨勢。
• 研究、分析和評估供應商及其產品類別。
• 與公司獲利能力、銷售目標和預算保持一致。
• 彙編研究結果。
• 提出報告和建議。
• 為產品開發策略做出貢獻。
• 完成支援整體業務營運和產品開發工作的任務。
• 為正在進行的和現有的產品改進工作做出貢獻，並確定需要改進的領域。
• 根據需要臨時進行。

職責

• 至少1-2年相關領域的工作經驗。
• 以客戶服務為導向，富有創造力，充滿熱情，具有良好的團隊精神。
• 良好的分析和表達能力以及與各個層級有效溝通的能力。
• 能夠獨立工作，在緊迫的期限內完成工作。
• 批判性思考和創造性解決問題的能力以及強大的判斷力和決策能力。
• 需要流利的華語、馬來語和英語。

好處

• 具有吸引力的薪資，包括基本薪資和津貼
• 員工季節停車卡
• 獎金 ;每年增量；公司旅行
• 提前確認並根據績效增加
• 年假、病假、育嬰假、蜜月假等
• KWSP、SOCSO 與 EIS
• 出勤津貼
• 每月慶典
• 醫療保險
• 每年抽獎和員工獎勵。
• 按時發薪資
• 每月免費臉部護理和雷射護理
• 員工採購和家庭價格
• 推薦費

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 彈性的工作時間
• 公司旅行
• 醫療保險
• 事假
• 個人發展機會

Job Summary

Spec- in and complete product selling proposals based on customer specification or customer requirements and budget in order to achieve both market competitiveness and high margin for the company.

Responsibilities:

• Develop a database of M&E Consultant and Developer.
• Gain a thorough understanding of current brands in the market.
• Research on competitors.
• Spec-in AireGard and/or other company products to residential / commercial / industrial projects.
• Create mass mailers related to upcoming product training and events.
• Inform sales team of current projects in the field.
• Participate in trade shows, ARCHIDEX events & etc.
• Maintain/create literature and other materials for M&E consultants.
• Visit M&E consultants to present company products and solutions.
• Contact, distribute and maintain product binders for target groups.
• Work with the sales team on various initiatives.
• Any other duties assigned by the management from time to time.

Requirements

• Bachelor’s degree in engineering or equivalent number of years of experience. 
• At least 1 to 2 years of related experience in the M&E engineering field. 
• Fresh grads are still encouraged to apply. 
• Strong technical competence knowledge. 
• Knowledge in AutoCAD Drawing will be added advantage. 
• Good presentation, communication, and interpersonal skills to all levels of the audience. 
• Able to work under pressure and independently. 
• Positive attitudes, teamwork, and a self-motivated person. 
• Flexible and outgoing personality.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Flexible working hours
• Regular team activities
• Medical insurance
• Open culture
• Personal development opportunities
• Remote work flexibility

主要職責

產品策略

• 制定保健品策略和計劃。
• 實施產品和產品管理的策略計劃。
• 操作並評估實施過程。

市場分析/意識：

• 了解細分市場和客戶需求。
• 監控競爭產品。
• 制定策略和計劃以增加收入和利潤的分析能力。

產品開發：

• 產生新的產品創意並改進產品線。
• 負責所有開發產品的行銷要求。

指標/報告：

• 建立關於所管理產品的使用情況和財務結果的定期報告節奏。
• 使用指標來推動開發路線圖和必要時日落產品的決策。
• 管理合作夥伴關係產生的收入和支出，並確保預算納入年度計劃。

要求：

• 商業、行銷、科學、營養或相關領域的學士學位。
• 至少 2 年經驗。
• 擁有製藥/醫療保健產業經驗。
• 擅長 Excel、PowerPoint 和其他簡報軟體。
• 能夠相互依賴並作為團隊的一部分工作。
• 有效和協作的工作關係。

津貼和福利：

• 每年加薪和績效獎金。
• 旅行和醫療津貼。

The Talent Acquisition Specialist is responsible for managing the full-cycle recruitment process for both direct labor positions within the manufacturing plant, (operators, machinist, QC Inspectors and other skilled/unskilled roles) and professional positions (including officers, executives, specialists & managers). In addition, the TA Specialist will lead the Internship Program and build strong partnerships with local colleges and universities. This role ensures efficient and effective sourcing, interviewing, and onboarding of qualified candidates, while collaborating closely with hiring managers to meet the workforce needs of the company.

Job Description

Recruitment Strategy & Workforce Planning:

• Collaborate with HR and plant management to understand workforce needs and develop a recruitment strategy.
• Utilize data to forecast hiring needs and identify potential gaps in staffing.
• Monitor and maintain relationships with staffing agencies to supplement hiring needs.

Sourcing Candidates:

• Source qualified candidates through multiple channels such as job boards, social media, employee referrals, recruitment fairs etc
• Develop talent pipelines for current and future manpower needs, including entry-level and skilled positions.
• Build relationships with local technical schools, trade associations, and job centers to identify top talent.

Screening & Interviewing:

• Review resumes, applications, and assess candidates' qualifications for suitability for the position.
• Conduct phone screenings and in-person interviews with candidates to assess technical skills, experience, and cultural fit.
• Coordinate technical assessments and pre-employment testing as required.

Stakeholder Management:

• Partner closely with plant managers and department heads to understand role-specific requirements and competencies.
• Provide regular updates to hiring managers on the status of open roles and recruitment activities.
• Serve as the primary point of contact for candidates throughout the recruitment process, ensuring a positive candidate experience.

Employer Branding & Recruitment Events:

• Represent the company at local job fairs, recruitment events, and networking opportunities to attract right talents.
• Support the employer branding initiatives by promoting the company's culture, benefits, and growth opportunities to prospective employees.

Onboarding Support:

• Collaborate with HR to facilitate a smooth onboarding process, including pre-employment checks, contract negotiations, and induction training.

Data Reporting & Continuous Improvement:

• Track and report recruitment metrics such as time-to-fill, cost-per-hire, and candidate quality to optimize the recruitment process.
• Continuously evaluate recruitment strategies and tools, seeking opportunities for improvement and greater efficiency.
• Stay updated on industry trends, labor market conditions, and best practices in talent acquisition

Job Requirements:

• Bachelor’s degree in Human Resources, Business Administration or a related field
• 5 years of experience in high-volume recruitment, ideally within a manufacturing environment.
• Resourceful in sourcing candidates using a variety of methods (job boards, social media, recruitment fairs, and networking).
• Adaptability in a fast-paced, dynamic work environment, responding quickly to changing labor demands or company priorities.
• Strong communication skills (both written and verbal) to effectively liaise with candidates, hiring managers, and external partners.
• Proactive mindset in seeking innovative ways to attract talent and improve recruitment processes.
• Team player who can collaborate effectively with HR colleagues and hiring managers across departments.

Benefits

• Medical, Dental, Optical coverage
• Comprehensive Insurance Coverages
• Annual Leave & MOHRM Statutory Leave
• Annual Wage Supplement (AWS)
• Good Career Progression
• Training Provided
• Employee Engagement Activities
• Rewards & Recognition Programs
• Birthday Gift

The Talent Acquisition Specialist is responsible for managing the full-cycle recruitment process for both direct labor positions within the manufacturing plant, (operators, machinist, QC Inspectors and other skilled/unskilled roles) and professional positions (including officers, executives, specialists & managers). In addition, the TA Specialist will lead the Internship Program and build strong partnerships with local colleges and universities. This role ensures efficient and effective sourcing, interviewing, and onboarding of qualified candidates, while collaborating closely with hiring managers to meet the workforce needs of the company.

Job Description

Recruitment Strategy & Workforce Planning:

• Collaborate with HR and plant management to understand workforce needs and develop a recruitment strategy.
• Utilize data to forecast hiring needs and identify potential gaps in staffing.
• Monitor and maintain relationships with staffing agencies to supplement hiring needs.

Sourcing Candidates:

• Source qualified candidates through multiple channels such as job boards, social media, employee referrals, recruitment fairs etc
• Develop talent pipelines for current and future manpower needs, including entry-level and skilled positions.
• Build relationships with local technical schools, trade associations, and job centers to identify top talent.

Screening & Interviewing:

• Review resumes, applications, and assess candidates' qualifications for suitability for the position.
• Conduct phone screenings and in-person interviews with candidates to assess technical skills, experience, and cultural fit.
• Coordinate technical assessments and pre-employment testing as required.

Stakeholder Management:

• Partner closely with plant managers and department heads to understand role-specific requirements and competencies.
• Provide regular updates to hiring managers on the status of open roles and recruitment activities.
• Serve as the primary point of contact for candidates throughout the recruitment process, ensuring a positive candidate experience.

Employer Branding & Recruitment Events:

• Represent the company at local job fairs, recruitment events, and networking opportunities to attract right talents.
• Support the employer branding initiatives by promoting the company's culture, benefits, and growth opportunities to prospective employees.

Onboarding Support:

• Collaborate with HR to facilitate a smooth onboarding process, including pre-employment checks, contract negotiations, and induction training.

Data Reporting & Continuous Improvement:

• Track and report recruitment metrics such as time-to-fill, cost-per-hire, and candidate quality to optimize the recruitment process.
• Continuously evaluate recruitment strategies and tools, seeking opportunities for improvement and greater efficiency.
• Stay updated on industry trends, labor market conditions, and best practices in talent acquisition

Job Requirements:

• Bachelor’s degree in Human Resources, Business Administration or a related field
• 5 years of experience in high-volume recruitment, ideally within a manufacturing environment.
• Resourceful in sourcing candidates using a variety of methods (job boards, social media, recruitment fairs, and networking).
• Adaptability in a fast-paced, dynamic work environment, responding quickly to changing labor demands or company priorities.
• Strong communication skills (both written and verbal) to effectively liaise with candidates, hiring managers, and external partners.
• Proactive mindset in seeking innovative ways to attract talent and improve recruitment processes.
• Team player who can collaborate effectively with HR colleagues and hiring managers across departments.

Benefits

• Medical, Dental, Optical coverage
• Comprehensive Insurance Coverages
• Annual Leave & MOHRM Statutory Leave
• Annual Wage Supplement (AWS)
• Good Career Progression
• Training Provided
• Employee Engagement Activities
• Rewards & Recognition Programs
• Birthday Gift

工作總結

根據客戶規格或客戶要求和預算制定並完成產品銷售建議，以實現公司的市場競爭力和高利潤。

職責：

• 開發機電顧問和開發商資料庫。
• 全面了解市場上的現有品牌。
• 對競爭對手的研究。
• AireGard 規格 和/或其他公司 產品應用於住宅/商業/工業項目。
• 建立與即將到來的產品培訓和活動相關的群發郵件。
• 向銷售團隊通報該領域目前的項目。
• 參加貿易展覽、ARCHIDEX 活動等。
• 為機電顧問維護/創建文獻和其他資料。
• 拜訪機電顧問，展示公司產品和解決方案。
• 聯繫、分發和維護目標群體的產品活頁夾。
• 與銷售團隊合作進行各種措施。
• 管理層不時分配的任何其他職責。

要求

• 工程學士學位或同等年數的經驗。
• 至少1至2年機電工程領域相關經驗。
• 仍鼓勵應屆畢業生申請。
• 強大的技術能力知識。
• AutoCAD 繪圖知識將帶來額外優勢。
• 向各個層級的觀眾提供良好的演講、溝通和人際交往能力。
• 能夠承受壓力並獨立工作。
• 積極的態度、團隊合作和自我激勵的人。
• 性格靈活、外向。

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 彈性的工作時間
• 定期團隊活動
• 醫療保險
• 開放文化
• 個人發展機會
• 遠距工作彈性

人才招募專家負責管理製造工廠直接勞動力角色的全週期招募流程，例如機器操作員、裝配工、技術員和其他熟練/非熟練勞動力。該角色確保高效且有效地尋找、面試和入職合格的候選人，同時與招聘經理合作以滿足公司的勞動力需求。這是一個為期 1 年的可續約合約職位。

職位描述

招募策略與勞動力規劃：

• 與人力資源和工廠管理層合作，了解勞動力需求並制定直接勞工職位的招募策略。
• 利用數據預測招募需求並確定直接勞動力配置的潛在缺口。
• 監控並維持與人才仲介機構的關係，以補充直接勞動力招募需求。

採購候選人：

• 透過招聘網站、社群媒體、員工推薦、招聘會等多種管道尋找合格的候選人
• 開發滿足當前和未來勞動力需求的人才管道，包括入門級和技術職位。
• 與當地技術學校、行業協會和就業中心建立關係，以確定頂尖人才。

篩選與麵試：

• 審查履歷、申請並評估候選人的資格是否適合該職位。
• 對候選人進行電話篩選和麵對面面試，以評估技術技能、經驗和文化契合度。
• 根據需要協調技術評估和就業前測試。

利害關係人管理：

• 與工廠經理和部門主管密切合作，以了解直接勞工角色所需的特定角色要求和能力。
• 定期向招聘經理提供有關空缺職位和招聘活動狀態的最新資訊。
• 在整個招募過程中作為候選人的主要聯絡人，確保積極的候選人體驗。

雇主品牌和招募活動：

• 代表公司參加當地招聘會、招募活動和社交機會，以吸引直接勞動力人才。
• 透過向潛在員工宣傳公司文化、福利和成長機會來支持雇主品牌計畫。

入職支援：

• 與人力資源部門合作，促進順利的入職流程，包括入職前檢查、合約談判和入職培訓。

數據報告和持續改進：

• 追蹤和報告招募指標，例如填補時間、每次招募成本和候選人質量，以優化招募流程。
• 不斷評估招募策略和工具，尋找改善和提高效率的機會。
• 隨時了解行業趨勢、勞動力市場狀況以及人才招募的最佳實踐。

職位要求：

• 人力資源、工商管理或相關領域學士學位
• 擁有 5 年大批量招聘經驗，最好是在製造環境中。
• 善於利用各種方法（招募委員會、社群媒體、招聘會和人脈）尋找候選人。
• 適應快節奏、動態的工作環境，快速回應不斷變化的勞動力需求或公司優先事項。
• 強大的溝通技巧（書面和口頭），能夠有效地與候選人、招募經理和外部合作夥伴聯絡。
• 積極主動地尋求創新方法來吸引人才和改善招募流程。
• 能夠與跨部門的人力資源同事和招募經理有效協作的團隊合作者。

好處

• 醫療、牙科、光學保險
• 全面的保險範圍
• 年假和人力部法定休假
• 年度工資補貼 (AWS)
• 獎勵和認可計劃
• 良好的職業發展
• 提供培訓
• 教育援助計劃
• 員工參與活動
• 生日禮物

Requirement:

• • Degree in Electronics Engineering.
  • Malaysian.
  • Must have minimum 3 years’ experience in design or product engineering.
  • Good working knowledge of product and obsolescence engineering.
  • Good working knowledge of Silicon Expert.
  • Good working knowledge of Microsoft Office, Excel, Word, PowerPoint.
  • Knowledge of standards, REACH, RoHS, EN 50155, EN 50121-3-2, EN 61373, EN 60068, EN 45545-2, is an added advantage.
  • Knowledge of product life cycle management is an added advantage.
  • Capable of independent judgement and creativity in problem solving.

Job description:

• • Conduct and generate reports for obsolescence monitoring of STE rail products.
  • Responsible for maintaining product specification of rail products.
  • Develop and maintain product documentation for projects.
  • Responsible for maintaining product lifecycle record.
  • Develop and maintain knowledge database of lessons learnt.
  • Search for alternative standard components using specialist knowledge/comparison tables.
  • Conduct data sheet comparisons.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal leave
• Personal development opportunities
• Paid training and development

要求：

• • 電子工程學位。
  • 馬來西亞人。
  • 必須具有至少 3 年設計或產品工程經驗。
  • 良好的產品和報廢工程工作知識。
  • Silicon Expert 具有良好的工作知識。
  • 良好的 Microsoft Office、Excel、Word、PowerPoint 工作知識。
  • 了解 REACH、RoHS、EN 50155、EN 50121-3-2、EN 61373、EN 60068、EN 45545-2 標準是一項額外優勢。
  • 了解產品生命週期管理是一個額外的優勢。
  • 具有獨立判斷力和解決問題的創造力。

職位描述：

• • 對 STE 鐵路產品進行過時監控並產生報告。
  • 負責維護鐵路產品的產品規格。
  • 開發和維護專案的產品文件。
  • 負責維護產品生命週期記錄。
  • 開發和維護經驗教訓的知識資料庫。
  • 使用專業知識/比較表搜尋替代標準元件。
  • 進行數據表比較。

津貼和福利

• 津貼（旅費、交通費等）
• 醫療保險
• 事假
• 個人發展機會
• 有薪培訓和發展

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand. Join us on this exciting journey as we expand our operations in Malaysia. We're looking for dynamic individuals who share our vision and want to contribute to the next chapter of Bjak's success.

About The Role

We are in search of an accomplished Product Manager with a fervor for crafting customer-centric products. Join our dynamic and fast-paced environment, collaborating with cross-functional teams to conceive, create and launch products that align with the company's vision and strategy.

Key Responsibilities:

• Cultivate a profound understanding of the customer experience, identifying product gaps and devising innovative solutions to bolster market share, enhance customer journey and fuel growth.
• Garner support for the product vision internally and externally, cultivating strong relationships with key partners.
• Formulate pricing and positioning strategies for products.
• Translate the product strategy into meticulous requirements and prototypes.
• Prioritize and define product activities, considering their impact on the business and customers.
• Collaborate closely with engineering teams to ensure swift time-to-market and resource optimization.
• Spearhead product launches, coordinating efforts with the public relations team, executives, fellow product management colleagues.
• Assess promotional plans to ensure alignment with the product line strategy and effective message conveyance.
• Champion the product, serving as its evangelist to heighten awareness and comprehension.
• Represent the company by engaging with customers, seeking feedback on company products and services.

• Demonstrated experience in product management or as an associate product manager.
• A proven track record of successfully managing all facets of a product's lifecycle.
• Proficiency in devising product and marketing strategies, with an adeptness in articulating recommendations to executive leadership.
• A solid technical background with hands-on experience or comprehension of software development and web technologies.
• Exceptional problem-solving abilities, coupled with a willingness to dive into tasks.
• Proficiency in collaborating with cross-functional teams within a matrix organizational structure.
• Superb written and verbal communication skills.
• Preferably, an MS/BS degree in Computer Science, Engineering, or a related field.

At Bjak, we offer the opportunity to be part of a fast-growing company at the forefront of innovation in financial services. As the Product Manager, you will play a key role in driving the success of our operations while working in a dynamic, supportive, and collaborative environment.

Joining Bjak offers:

• The chance to make an immediate impact on Bjak’s success in Malaysia.
• A creative and flexible work environment that encourages innovation.
• Competitive compensation, benefits, and opportunities for professional growth.

Get to Know the Team

Grab Platform teams are dedicated to providing a smooth journey for our customers across the experience - right from the SuperApp to safety to integrity which all help us deliver the best experience in South East Asia.

Get to Know the Role

As a Principal Product Designer on the Platform team, you will own Product Design quality, best practice, vision and strategic initiatives across the commerce organization. If you have a user-centric approach and thrive in collaborative environments, then the Grab Design team is the place for you. You will report to Head of Design, Platform, and work onsite at the Grab Malaysia office.

The Critical Tasks You Will Perform

• Drive Product Design outcomes and set direction across teams; driving complex, strategic initiatives.
• Ensure we deliver the right solutions - addressing value, usability, feasibility and viability, and any necessary trade-offs with minimal waste, while safeguarding goals.
• Use constructive, data-driven arguments to successfully influence senior leadership.
• Lead and achieve sustained improvement and efficiency in cross-functional collaboration and alignment across the organization.
• Organize and lead collaborative workshops which generate new business opportunities.
• Work largely autonomously in leading discovery and delivery that significantly contributes towards the organisation's targets - acting as force multiplier for the organisation, helping all teams deliver better work.
• Leverage a deep understanding of user behaviour, market trends, and technology advancements to identify and pursue innovative opportunities for the business to achieve its goals.
• Perform, and lead others across a diverse portfolio of problem spaces, in designing flows and interactions for novel, complicated experiences.
• Create compelling, distinctive new visual systems and visual languages and own quality across the organisation.
• Use advanced prototyping tools and methods to create highly detailed and sophisticated prototypes.
• Lead and mentor senior designers in the craft and processes of Product Design - developing training and other mentorship tools to help others improve the design practice.

About the job

We want to fill this position with a hands-on and detailed individual who can support the needs of the business as we grow as an organization with various revenue channels and payment methods. This role focuses on Account Receivables and Regional Ikea Business Functions

Your assignment

• Financial Record-Keeping: Maintain and update financial records, including ledgers, journals, and accounts receivable, ensuring accuracy and compliance with company policies and regulations.
• Data Entry: Accurately enter financial data into accounting software and spreadsheets.
• Invoice Processing: Assist in the preparation, verification, and processing of invoices.
• Customer Payment Management:  Updating customer payments, monitor aging and follow up on payment related matters
• Reconciliation: Perform sales related reconciliation and bank reconciliation, and any required reconciliation from time to time.
• Document Management: Maintain up-to-date and organized records and files of financial documents.
• Communication: Liaise with customers, clients, and internal departments to resolve account discrepancies and issues.
• Compliance and Audits: Assist with month-end and year-end closing processes. Ensure compliance with company policies and procedures. Assist with internal and external audits as needed.

Job Summary:

As a Customer Care Specialist, you will play a central role in managing inquiries and resolving issues for both customers and partners across multiple communication channels, including voice calls, email, online chat, and case management systems. Reporting to the Customer Service Team Leader, you’ll be responsible for delivering exceptional service and ensuring a positive experience for all users. This role requires strong communication skills, problem-solving abilities, and a proactive approach to managing escalations and service recovery cases, all while meeting key performance metrics and contributing to the team’s success.

Job Description:

1. Serve as the main point of contact for customers and partners, handling inquiries and providing support via voice, email, online chat, and case management systems.

2. Set realistic expectations and resolve issues related to orders, payments, and app-related inquiries to ensure a positive experience.

3. Respond to inquiries on social media platforms, addressing questions about services, promotions, and support options through native channels or CRM tools.

4. Handle escalations, service recovery cases, and manager callbacks via email to ensure timely and satisfactory resolutions.

5. Strive for First Contact Resolution (FCR) according to standard operating procedures; follow up through callbacks, emails, or social media as needed when FCR is not achieved.

6. Monitor and manage escalation queues and backlogs, focusing on areas such as bookings, payments, and account-related inquiries.

7. Update case details accurately in relevant systems, including CRM and internal documentation tools.

8. Meet and exceed Key Performance Indicators (KPIs), such as average handling time, FCR rate, response time, and customer satisfaction score.

9. Document case details thoroughly in the Customer Relationship Management (CRM) system.

10. Provide clear and accurate information to customers and external partners as needed.

11. Effectively resolve issues related to order fulfillment, payment disputes, and app functionality.

12. Contribute to refining and improving dispute resolution processes.

13. Communicate professionally and clearly with both users and stakeholders.

14. Support the Team Leader in monitoring real-time performance and take proactive action as necessary.

15. Take on additional responsibilities and support ad-hoc projects as assigned by the Team Leader or Management.

16. Foster strong collaboration with team members to maintain a positive work environment.

17. Participate in ad-hoc projects or campaigns as needed to support business objectives.

18. Perform any other duties as assigned by Management.

Job Requirement:

1. Diploma/Advanced Diploma, Bachelor’s Degree, or equivalent in any field.

2. Preferably an Executive with experience in Customer Service or a similar role.

3. Minimum of 1 year of relevant experience in a contact center setting is preferred.

4. Experience managing live chats, emails, and inbound calls.

5. Open to both fresh graduates and experienced candidates, with entry level based on prior experience.

6. Strong communication skills across email, face-to-face interactions, and messaging platforms.

7. Proficiency in English and Malay, both spoken and written. Mandarin is an added advantage.

8. Strong business writing skills.

9. Proficient typing skills.

10. Excellent logical thinking and problem-solving abilities.

11. Ability to work independently and thrive in a fast-paced environment.

12. Positive attitude, team-oriented, and eager to learn.

13. Quick learner with the ability to adapt to changes.

14. Skilled in multitasking, prioritization, and time management.

15. Demonstrates strong teamwork and collaboration at all times.

16. Willingness to work on a rotating (24/7) shift, 5 days a week.

Job Description:

1. Serve as the main point of contact for customers and partners, handling inquiries and providing support via voice, email, online chat, and case management systems.

2. Set realistic expectations and resolve issues related to orders, payments, and app-related inquiries to ensure a positive experience.

3. Respond to inquiries on social media platforms, addressing questions about services, promotions, and support options through native channels or CRM tools.

4. Handle escalations, service recovery cases, and manager callbacks via email to ensure timely and satisfactory resolutions.

5. Strive for First Contact Resolution (FCR) according to standard operating procedures; follow up through callbacks, emails, or social media as needed when FCR is not achieved.

6. Monitor and manage escalation queues and backlogs, focusing on areas such as bookings, payments, and account-related inquiries.

7. Update case details accurately in relevant systems, including CRM and internal documentation tools.

8. Meet and exceed Key Performance Indicators (KPIs), such as average handling time, FCR rate, response time, and customer satisfaction score.

9. Document case details thoroughly in the Customer Relationship Management (CRM) system.

10. Provide clear and accurate information to customers and external partners as needed.

11. Effectively resolve issues related to order fulfillment, payment disputes, and app functionality.

12. Contribute to refining and improving dispute resolution processes.

13. Communicate professionally and clearly with both users and stakeholders.

14. Support the Team Leader in monitoring real-time performance and take proactive action as necessary.

15. Take on additional responsibilities and support ad-hoc projects as assigned by the Team Leader or Management.

16. Foster strong collaboration with team members to maintain a positive work environment.

17. Participate in ad-hoc projects or campaigns as needed to support business objectives.

18. Perform any other duties as assigned by Management.

Job Requirement:

1.   Diploma/Advanced Diploma, Bachelor’s Degree, or equivalent in any field.

2.   Preferably an Executive with experience in Customer Service or a similar role.

3.   Minimum of 1 year of relevant experience in a contact center setting is preferred.

4.   Experience managing live chats, emails, and inbound calls.

5.  Open to both fresh graduates and experienced candidates, with entry level based on prior experience.

6.   Strong communication skills across email, face-to-face interactions, and messaging platforms.

7.   Proficiency in English and Mandarin, both spoken and written.

8.   Proficiency in additional languages such as Malay & Cantonese, is an advantage.

9.   Strong business writing skills.

10. Proficient typing skills.

11. Excellent logical thinking and problem-solving abilities.

12. Ability to work independently and thrive in a fast-paced environment.

13. Positive attitude, team-oriented, and eager to learn.

14. Quick learner with the ability to adapt to changes.

15. Skilled in multitasking, prioritization, and time management.

16. Demonstrates strong teamwork and collaboration at all times.

17. Willingness to work on a rotating (24/7) shift, 5 days a week.

Join us as a Product Manager to lead the vision, strategy, and growth of Designs.ai and our creative tools! Drive innovation, collaborate with dynamic teams, and create seamless user experiences that redefine how the world designs.

The Job:

• Product Strategy and Vision:
• Define and communicate a compelling product vision, strategy, and roadmap for Designs.ai and other associated products aligned with the company's overall goals.
• Stay ahead of market trends, customer needs, and competitive landscape to ensure product differentiation.
• Be data centric in product prioritization.
• Product Development and Management:
• Work closely with engineering, design, and AI teams to build and enhance features, ensuring a seamless user experience.
• Lead product lifecycle activities, from concept to launch, and post-launch analysis.
• Prioritize features and enhancements based on user feedback, analytics, and business goals.
• Develop and maintain clear product documentation, including specifications and user stories.
• Stakeholder Collaboration:
• Act as the main point of contact for cross-functional teams, including leadership, marketing, sales, education and customer support.
• Collaborate with the CTO and leadership team to align on product direction and milestones.
• Metrics and Performance:
• Define, track, and analyze key performance indicators (KPIs) to measure product success.
• Utilize data-driven decision-making to identify opportunities for improvement and innovation.
• Customer Focus:
• Engage with users and gather feedback through surveys, interviews, and usability testing to continuously improve the product.
• Champion the voice of the customer within the organization.

The Person:

• Minimum 5 years of experience in Product Management, preferably in SaaS, AI, or design tools.
• Proven track record of managing successful products from ideation to launch.
• Experience with agile methodologies and tools like Jira, Trello, or similar.
• Strong understanding of UI/UX principles and user-centered design.
• Excellent communication and presentation skills to engage both technical and non-technical stakeholders.
• Analytical mindset with proficiency in using tools like Google Analytics, Mixpanel, or similar.
• Familiarity with AI, machine learning, or creative tools is a strong advantage.
• Familiarity with AI and machine learning concepts, especially as applied to creative tools.
• Understanding of APIs, web technologies, and basic programming concepts (preferred).
• Ability to inspire and lead cross-functional teams without direct authority.
• Exceptional organizational and prioritization skills to manage competing priorities effectively.
• Passion for design and creativity, with a keen understanding of customer needs and challenges.
• A proven ability to turn user insights into actionable product improvements.

• Annual Leaves- Additional annual leave will be credited to you on a yearly basis.
• Medical and Insurance Coverages - We have got you covered.
• Subsidies - Enhancing your well-being, we offer optical and dental subsidies
• Opportunities - Above training and guidance, you will have the opportunity to try, to build your confidence and become your best self, and to interact and build a strong relationship.
• Rocking Diversity- Play hard, work harder with people of diverse skill sets and experiences! Challange yourself to step out of your comfort zone, and you'll find yourself growing in way you'd never imagine.

Job Description:

1.  Lead, mentor, and manage a team of Customer Care Specialist , ensuring their adherence to company policies and customer service best practices.

2.  Conduct regular performance evaluations and provide constructive feedback to team members to ensure continuous improvement.

3.   Monitor and ensure that team members meet or exceed performance metrics such as response times, resolution rates, and customer satisfaction scores.

4.  Manage staffing levels, shift rotations, and schedules to ensure full coverage for a 24x7 customer service operation.

5.  Foster a positive team environment and motivate team members to achieve their goals.

6. Respond to escalated customer inquiries, resolving complex issues related to payment processing, subscription services, and fraud prevention.

7.  Lead the team in maintaining a customer-centric approach, ensuring high standards of service and satisfaction.

8.  Develop, analyze, and present reports on key performance metrics such as call resolution rates and customer satisfaction scores.

9.  Use strong analytical and mathematical skills to evaluate data and identify trends or areas of concern within the team's operations.

10. Work closely with cross-functional teams, including product and operations, to ensure seamless customer service operations and address issues efficiently.

11. Participate in meetings and collaborate with leadership to provide insights and recommendations for improving customer service operations.

12. Utilize advanced Microsoft Excel, Word, PowerPoint, and Outlook skills to prepare detailed reports, presentations, and operational updates.

13. Ensure accurate documentation of customer interactions and resolutions in the company’s CRM system.

14. Lead the team with a risk-based approach, ensuring compliance with payment processing regulations and digital industry standards.

15. Identify potential fraud or security risks and work with the fraud prevention team to mitigate and prevent issues.

Job Requirement:

1. Minimum Diploma, Advanced/Higher/Graduate Diploma, or Bachelor's Degree in any field or equivalent.

2. 4 years of experience in a call center environment, preferably within the e-hailing, e-commerce, financial services, banking, or commercial sectors.

3. At least 2 years of experience managing a team in a customer service setting.

4. Advanced proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.

5. Strong understanding of e-hailing model.

6. Strong analytical and mathematical skills with attention to detail.

7. Creative and critical problem-solving skills, with the ability to apply a risk-based approach to complex issues.

8.   Excellent written and verbal communication skills in English.

9.  Proficiency in additional languages such as Malay, Cantonese, or Mandarin is an advantage.

10. Proven ability to lead a team, manage performance, and provide constructive feedback.

11. Ability to work with cross-functional teams to achieve desired results.

12. Self-motivated, positive attitude, and strong customer service ethics.

13. Ability to handle multiple tasks in a fluid, fast-paced environment and prioritize effectively.

14. Passionate about customer satisfaction and leading by example.

15. Willingness to work shifts in a 24x7 operation with rotating off days.

16. Able to respond to customer inquiries in a professional manner, maintaining the company’s reputation for high-quality service.

Job Description:

1. Lead, mentor, and manage a team of Customer Care Specialist , ensuring their adherence to company policies and customer service best practices.

2. Conduct regular performance evaluations and provide constructive feedback to team members to ensure continuous improvement.

3. Monitor and ensure that team members meet or exceed performance metrics such as response times, resolution rates, and customer satisfaction scores.

4. Manage staffing levels, shift rotations, and schedules to ensure full coverage for a 24x7 customer service operation.

5. Foster a positive team environment and motivate team members to achieve their goals.

6. Respond to escalated customer inquiries, resolving complex issues related to payment processing, subscription services, and fraud prevention.

7. Lead the team in maintaining a customer-centric approach, ensuring high standards of service and satisfaction.

8. Develop, analyze, and present reports on key performance metrics such as call resolution rates and customer satisfaction scores.

9. Use strong analytical and mathematical skills to evaluate data and identify trends or areas of concern within the team's operations.

10. Work closely with cross-functional teams, including product and operations, to ensure seamless customer service operations and address issues efficiently.

11. Participate in meetings and collaborate with leadership to provide insights and recommendations for improving customer service operations.

12. Utilize advanced Microsoft Excel, Word, PowerPoint, and Outlook skills to prepare detailed reports, presentations, and operational updates.

13. Ensure accurate documentation of customer interactions and resolutions in the company’s CRM system.

14. Lead the team with a risk-based approach, ensuring compliance with payment processing regulations and digital industry standards.

15. Identify potential fraud or security risks and work with the fraud prevention team to mitigate and prevent issues.

Job Requirement:

1. Minimum Diploma, Advanced/Higher/Graduate Diploma, or Bachelor's Degree in any field or equivalent.

2. 4 years of experience in a call center environment, preferably within the e-hailing, e-commerce, financial services, banking, or commercial sectors.

3. At least 2 years of experience managing a team in a customer service setting.

4. Advanced proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.

5. Strong understanding of e-hailing model.

6. Strong analytical and mathematical skills with attention to detail.

7. Creative and critical problem-solving skills, with the ability to apply a risk-based approach to complex issues.

8. Excellent written and verbal communication skills in English & Mandarin.

9. Proficiency in additional languages such as Malay & Cantonese, is an advantage.

10. Proven ability to lead a team, manage performance, and provide constructive feedback.

11. Ability to work with cross-functional teams to achieve desired results.

12. Self-motivated, positive attitude, and strong customer service ethics.

13. Ability to handle multiple tasks in a fluid, fast-paced environment and prioritize effectively.

14. Passionate about customer satisfaction and leading by example.

15. Willingness to work shifts in a 24x7 operation with rotating off days.

16. Able to respond to customer inquiries in a professional manner, maintaining the company’s reputation for high-quality service.

Responsibilities:

• Manage and maintain all infrastructure including but not limited to servers, network system, storage and cloud platform.
• Monitor infrastructure performance and proactively troubleshoot issues to ensure continuous availability and minimum interruption or downtime.
• Design, architect, develop and implement necessary actions or area of improvement of new infrastructure solution to further improve the capability, performance, reliability, resiliency & integrity which compliance with industry standard and best practices
• Implement routine maintenance tasks to perform systems administration, patch management and systems backup
• Collaborate with internal team and external vendors for technical troubleshooting support, preventive maintenance, planning, implementation and resolution in network, hardware and software issues or faults.
• Participate in sourcing, evaluating, recommending and negotiating with solution providers and consultants on technical specifications, supports and services to establish good partnership and optimum service level to ensure user and company interests are protected
• Maintain, develop and follow proper system procedures, guidelines, reports and technical documentations to achieve systematic and consistent operations
• Perform any other tasks as assigned by the management

Technical Skills:

• Experience and knowledge in PC, server, network, communication systems and systems inter connectivity
• Problem solving and troubleshooting
• Risk and issue management
• Analytical, conceptual and strategic thinking
• Project management and implementation

Requirements:

• Candidate must possess at least a Diploma/Degree in Computer Science/Software Engineering/Information Technology or equivalent
• Proven experience in IT infrastructure management with good knowledge of Business IT Systems including application servers, email and web servers, windows operating systems and applications
• Familiar with SaaS / cloud technologies (AWS or Azure), Windows Server 2019/2022, Windows 10/11, Microsoft 365 services, Active Directory, DNS, Firewall, etc.
• Able to write scripting to automated processes using Microsoft Power Automate or other relevant automation and scripting tools will be a good to have skill
• Knowledge of ITIL and other IT service management frameworks
• Hands-on experience in troubleshooting, maintain and support on technical issues is highly desirable (network, server, computer and peripheral)
• Experience with IFCA.net system would be an added advantage
• Highly adaptive, initiative, able to multi-task and flexible in progressive workloads
• Good command in spoken and written English and Malay
• Possess own transport and willing to travel to support when required

About The Role:
The Logistics Specialist ensures control and execution of the local Warehouse and Distribution activities. The Logistics Specialist is responsible / accountable to:

• Execution of effective local logistic services;
• Identifying opportunities in the end to end supply chain to reduce waste, minimize cost and work towards a more customer-driven supply chain.

Goals and Key Accountabilities:

The Logistics Specialist ensures the operational execution of local logistics services (transport and warehouses). He is responsible to guarantee on time deliveries at the best cost.

Responsibilities and Key Activities:

1. Deliver Stock Accuracy level combined with stock target and costs
2. Weekly transportation planning and Transport arrangement (Inbound and Outbound for Shipment from/to factories, warehouses, customers)
3. Stock Transfer and Delivery Orders creation (between JDE plants)
4. Support Customer Service with claim management (main contact for LSP/Transportation companies)
5. Post Goods Receipt, Post Goods Issue and Scrapping execution in  in SAP
6. Stock Management (movements, status change, ageing, damage handling etc)
7. Monitor stock in transit
8. Inventory Count execution (physically and systematically), route cause analysis of results
9. Shipping and Picking documents preparation (if applicable)
10. Pallet Management
11. Packaging Materials Stock Management and Replenishment
12. Weekly KPI Reporting (for example: On Time In Full; Stock Accuracy; Stock Levels; Financial Accruals; other applicable KPIs and Reports)
13. Further involvement into Local and Global initiatives to define and execute on improvements on service, stock and cost savings.