This position will support the strategic initiatives of the Organisational Development (OD) department by designing, implementing, and managing training programmes that enhance the skills, knowledge, and performance of employees. The role involves close collaboration with various departments to identify training needs, develop, implement, and monitor the learning & development of all employees to support the achievement of a performance-driven culture. Responsible for end-to-end training management and administration, with a focus on the facilitation of soft skills programmes.

1. Serve as an internal trainer to conduct soft skills and leadership development workshops to enhance the competencies and capabilities of all employees.
2. Conduct training needs analysis (TNA) to identify the training needs for all employees in meeting the behavioral competency gaps.
3. Design and develop training calendar, training programme outline, structure and recommend learning solutions to close performance gaps and increase business value.
4. Manage the overall training administration which includes training applications, HRDF claims, audit and etc.
5. Analyse and evaluate effectiveness of learning and development solutions mainly in the area of soft skills training.
6. Source and recommend training vendors and ensure sustainability of positive learning environment in delivering key learning objectives.
7. Assist in planning and managing the yearly budgeting process, provide guidance to staff in setting departmental budget and managing within the approved budget.
8. Develop, implement, and ensure the end-to-end effectiveness of Orientation Program for all new employees.
9. Work closely with relevant parties to drive e-learning initiatives.
10. Actively support organisational development activities in meeting company’s development objectives.

The key focus for the Senior Talent Acquisition Specialist (SME/Individual Contributor) is to lead the successful fulfillment of open requisitions with relevant hiring managers and to be the first point of contact for their hiring needs.

You will assist in driving best practices across the recruitment lifecycle and strive to be an ambassador for the Allegis Global Solutions brand at every interaction.

Your duties may include, but are not limited to:

• Undertaking end-to-end recruitment activities focusing on direct (passive/outbound/referrals) and active recruiting (inbound applications and database), and building relationships with your stakeholders, assuring a positive experience.
• Understanding the recruitment delivery process and carrying out activities accordingly to ensure that account KPIs are met.
• Communicating recruitment trends, market intelligence, and acting as a talent advisor and partner to hiring managers.
• Identifying and escalating risk or compliance issues.
• Managing requisitions through accurate documentation of all recruitment-related data and information as per current recruitment legislation and agreed client process at all times through the relevant ATS.
• Monitoring and analysing recruitment activity of designated business area for accurate volume forecasting.
• Coaching candidates on how to prepare for selection stages.
• Providing professional advice and open and honest feedback to candidates promptly, whilst ensuring a positive experience.

About GBG

GBG is the leading expert in global identity and location. In an increasingly digital world, GBG helps businesses grow by giving them intelligence to make the best decisions about their customers, when it matters most. 

Every second, our global data, agile technology, and expert teams, power over 20,000 of the world's best-known organisations to reach and trust their customers. 

Why you should be@GBG

Reach

The precision of location data is critical to businesses that need to know exactly where their customers are so they can reduce failed deliveries, share great customer experiences and remove unnecessary costs. We provide the unique insight to know locations as well as the people who live there, because we understand global addresses better than anyone else.

This means our customers have confidence that their products and services will arrive in time and to the right location In the race to serve global customers, we exist to help every business in the world, reach every customer in the world. 

Trust

When a digital business grows, most customers are genuine. However, many are fraudsters who manipulate identities to gain illegitimate access. We give our customers unique insight to decide which are trustworthy and which are fraudulent, because we understand identity better than anyone else.

This means businesses can confidently onboard good customers, reward great customers and reject fraudsters. In the fight against Identity, Fraud, trust is key, so the more you can know and the earlier you know it, the better decisions you can make.

About the team

Professional Services Team, SEA

We provide our solutions on a global scale. Southeast Asia (SEA) is central to the group’s growth plans and presents GBG with a significant opportunity to address both existing and new clients' business objectives with a full solution showcase. Importantly we consistently put the customer first and by doing so we focus on providing high quality customer service, this delivers improvements to the customer’s journey, which will generate enhanced profitability.

The team is responsible for providing professional services to address business objectives in the areas of risk prevention and fraud detection. To offer state-of-the-art software solutions and provide comprehensive client delivery and consulting support using our expertise and flexible, client-focused approach.

The Role

A Database Specialist is pivotal in ensuring the efficient, secure, and reliable operation of our product/ customer databases. The scope of their responsibilities is extensive and involves a variety of tasks aimed at maintaining the integrity and performance of database systems.

What you will do

• Develops and maintains Database reference architecture and design documents
• Design, develop, and implement scalable On-premise/ Cloud-based database solutions
• Further establish and ensure Database standards (security, reliability, availability, and scalability) and procedures are met by our product teams
• Identify opportunities for Database infrastructure optimization and cost reduction
• Root cause analysis of production-related database issues
• Maintain development and production environments
• Develop innovative solutions to complex business and technology problems
• Perform physical implementation of databases, storage structures, high-availability solutions such as multi-AZ, replication, and disaster recovery solutions
• Manage, support and maintain both Cloud and On-Premises database environment as well as MS SQL Server databases and infrastructure, adhering to the architectural guidelines and policies
• Provide technical expertise and hands-on support in consolidation and migration of databases to new hardware and platforms

What are we looking for

• Experience performing Database administration or database engineering duties for database internals for SQL Server.
• Experience in supporting MySQL, PostgreSQL will be added advantage
• Experience supporting software engineering teams through the software development lifecycle
• Experience deploying, operating, and monitoring database infrastructure AWS/ Azure cloud environment will be added advantage
• Excellent interpersonal communication skills
• A deep understanding of the cloud computing model as it relates to enterprise productivity
• Familiarity with AWS/ Azure Cloud products (EC2, EBS, S3, Lambda, Aurora, Dynamo DB, EMR, DMS data migration, Athena, Glue, Kinesis, SQS/SNS, etc.)
• Hands-on experience with operating high-uptime Databases in both AWS/ Azure and on-premises environments
• Experience with cloud database technologies (ie. AWS RDS, Oracle, MS SQL, Azure)

Behaviours we'd like to see

To find out more

As an equal opportunity employer, we are committed to providing fair opportunities for everyone regardless of age, gender race/ ethnicity, sex, religion, age, nationality, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. Everybody is welcome and our inclusion and diversity programme, be/yourself, is designed to ensure that you can thrive. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.

To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to behired@gbgplc.com and we’ll be in touch. You can also check out our career site here.

Why not apply and make life@GBG work for you?

Product Strategy and Vision:

• Collaborate with stakeholders to define product strategy and vision, aligning it with the company's overall objectives.

• Conduct market research, analyze user feedback, and gather insights to identify new product opportunities and improvements.

• Develop a deep understanding of user needs, competitive landscape, and market trends to inform product roadmap decisions.

Product Development and Management:

• Work closely with engineering teams to translate product requirements into clear and actionable development plans.

• Define and prioritize product features and enhancements based on user needs, business value, and technical feasibility.

• Monitor the product development lifecycle, ensuring timely delivery of high-quality releases.

• Conduct user acceptance testing and gather feedback to drive iterative product improvements.

Cross-functional Collaboration:

• Collaborate with design, engineering, marketing, and sales teams to ensure smooth coordination and alignment throughout the product lifecycle.

• Effectively communicate product plans, progress, and updates to stakeholders at all levels.

• Foster a collaborative and inclusive work environment that encourages idea-sharing and cross-functional cooperation.

• Product Performance and Optimization:

• Define key product performance metrics and regularly evaluate product performance against established goals.

• Analyze user data, conduct A/B testing, and gather insights to make data-driven decisions for optimizing product features and user experience.

• Continuously monitor market trends, competitive landscape, and customer feedback to identify areas for product enhancement and innovation.

Billing Operations

Manage the media billing processes which involves,

• Co-coordinating with media planning teams on billing instructions
• Media plan actualization and reconciliation on monthly basis
• Update spots and remarks on Publicis’s proprietary billing platform based on actualized amount
• Generate proforma invoices for shared service team’s approval
• Resolving billing discrepancies with relevant stakeholders e.g. media vendors, media, finance and shared service teams
• Billing status monitoring and reporting
• Participate in finance WIP billing meetings to make sure Client's invoices get processed and meet billing timelines.

Other billing requirements include,

• Support requirements for onboarding of new suppliers
• Ensure 100% billing completion within three months of activity end date
• Resolve/respond to client billing queries

Media Buying (Offline and/or Online)

• The day-to-day media buying for the agency
• Deliver excellent master contract pricing through negotiation and relationships with media owners, wherever applicable
• Develop understanding of client business and role of online in delivering objectives ways of working from planning to getting approval and billing process
• Deliver added value opportunities across clients wherever possible
• Book all campaigns according to the brief (with confirmed media) and ensure financials are correct
• Monitor campaign delivery and reconcile any under deliveries
• Assist with auditing process across specific client base
• Follow through the closed job for invoicing process (incl. (proof of ads, supplier invoices, TV reporting, signed schedule)
• Constantly monitor performance and delivery of ad server and vendor reporting. 
• Monitor and report on clients’ expenditure update by campaign by media, if needed
• Keep track of clients’ media master contract fulfilments
• Prepare CI for all mediums and help Planners manage all material submission timelines
• Maintain co-ownership of WIP report with finance team, ensure that jobs are progressively reconciled and closed

Description

EBC Financial Group – a global financial services provider headquartered in the dynamic city of London, we specialize in global financial investment, asset management and financial consulting. Our team consists of seasoned professionals and young talents who bring diverse perspectives and exceptional skills to the table. Since our establishment in 2020, our company has experienced rapid growth. We currently operate in major financial hubs worldwide, including Cyprus, Sydney, Singapore, Kuala Lumpur, Hong Kong, Tokyo, Bangkok and more. At EBC, integrity, respect, and youth are our core values. The right candidate will have the opportunity to work with experienced professionals and be part of a dynamic and innovative team. Join us on our mission to create value for our clients and become a trusted partner in the global financial market. 

Responsibilities: 

• Provide front-line support to our customers via live chats, phones, and email. 
• Answering queries and resolving client issues regarding our products, platforms, and promotion. 
• Address customer feedback as well as complaints professionally. 
• Record and update customer data and other relevant information when necessary. 
• Supporting documentation/administrative needs within the department and supporting translation for customer announcement notices. 

• Candidate must possess at least Secondary School / SPM certificate 
• 1-2 years working experience, preferably in Customer Service (Financial / Forex industry would be a distinct advantage). 
• Fresh graduates are welcome to apply. 
• A genuine interest in working in financial markets and client services. 
• Willing to work on shifts (Including weekends if required). 
• Proficient in Microsoft Office. 
• Fluent in Spanish &/or Portuguese is a must to communicate with regional clients.
• Excellent communication and interpersonal skills 

• A logical and analytical approach to problem-solving. 
• Able to start within short notice period.