Job Descriptions:

• Build and maintain relationships with new and existing clients to understand their needs.

• Conduct product presentations to showcase the features of our Company products.

• Responsible in managing all aspects of sales from Prospecting, Qualifying, Proposing, Closing & Collection.

• Collaborate with the Sales Manager to develop sales strategies to increase market share and revenue.

• Responsible to provide Pre & Post sales service to our clients.

• Stay updated on our industry trends, competitor activities, and market developments to identify opportunities for growth to enhance the selling strategies.

Job Requirements:

• Bachelor's Degree in all Business field.

• Candidate with 1-2 years of sales experience preferred. Those with the same industry will be an added advantage.

•Good communication skills in English, Bahasa Malaysia and Chinese.

• Must have a valid driving license and able to travel if required.

• Results oriented, self- driven, persuasive and resourceful.

• Proficiency in Microsoft Office Suite.

• Fresh graduates are welcome to apply.

• Analyze and forecast inventory needs based on project demands.
• Process material requests by checking stock availability in the ERP system across 3PL warehouses.
• Work with 3PL warehouses and logistics to optimize inventory levels and minimize excess stock.
• Leverage data analytics to inform procurement decisions for stock replenishment.
• Verify 3PL warehouse billing against the ERP system.
• Ensure stock levels are consistently accurate.
• Collaborate with finance and other departments to align procurement strategies with business objectives.
• Manage additional ad-hoc tasks as assigned.

• Bachelor’s degree in Business Administration or Supply Chain Management.
• 1-2 years purchasing and materials planning experience.
• Proficient in Microsoft Office.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Key Responsibilities:

1. Strategic Planning:

• Develop and implement PR and marketing strategies that align with business goals.
• Manage the department's annual budget and resources with the Group Head of Department.

2. Media Relations:

• Build and maintain relationships with journalists, editors, influencers, and media professionals.
• Coordinate press releases, media pitches, and press kits. 

3) Content Creation:

• Lead the creation of high-quality content for various platforms, ensuring alignment with brand guidelines.

4) Marketing Campaigns:

• Plan and execute integrated marketing campaigns with the marketing team.
• Monitor and analyze campaign performance to maximize ROI.
• Utilize marketing tools to streamline workflows.

5) Crisis Communication:

• Develop and maintain crisis communication plans for timely responses to PR issues.
• Coordinate internal communication during crises and handle user queries and complaints. 

6) Brand Management:

• Ensure consistent brand messaging across all channels.
• Collaborate with the creative team to develop branding materials. 

7) Event Coordination:

• Plan and manage company events and industry participation.
• Represent the company at events and engage with stakeholders.

8) Stakeholder Communication:

• Coordinate with internal teams to ensure cohesive communication.
• Develop internal communication materials, like newsletters and announcements.

9) Analytics and Reporting:

• Track and analyze PR and marketing efforts.
• Prepare regular performance reports for management.

9) Vendor Management:

• Liaise with government agencies, local authorities, media, and other relevant parties.
• Manage relationships with external vendors to ensure quality deliverables.

10) Other Duties:

• To comply with Quality Management, Environmental Management, and Occupational Health & Safety procedures.
• Stay informed about industry trends and best practices.
• Manage social media platforms (FB, IG, Twitter, TikTok) and respond to user complaints.
• Perform additional tasks as directed by the Group Head of Department and Management.

Requirements:

• Bachelor's degree in Public Relations, Communications, Marketing, Journalism, or a related field. Advanced degrees or relevant certifications are a plus.
• A minimum of 5 years of experience in public relations, marketing communications, or a related field.
• Demonstrated success in developing and implementing PR and marketing communication strategies.
• Exceptional written and verbal communication skills, with experience crafting compelling and engaging content.
• Strong project management skills, with the ability to manage multiple tasks, deadlines, and stakeholders.
• Experience in crisis communication and media relations, with a proven ability to navigate challenging situations.
• Proficiency with digital marketing tools, social media platforms, and content management systems.
• Ability to work collaboratively with cross-functional teams and manage external partnerships effectively.
• Experience with event planning, coordination, and execution.
• A strong network of media contacts is desirable.
• Ability to work effectively in a fast-paced environment, manage multiple projects simultaneously, and meet tight deadlines.
• Experience with analytics tools (e.g., Google Analytics, Facebook Insights) to track and analyze campaign performance.

Additional Requirements: 

• Portfolio showcasing previous creative designs, marketing communication campaigns and writing samples of press releases. 
• Strong organizational and project management skills. 
• Flexible and adaptable with a proactive attitude towards learning and self-development. 
• Ability to work independently as well as collaborate effectively within a team environment.

Job Brief:

Be the HR business partner in managing the reward & welfare matters related to the human resources

Job Responsibilities:

Compensation & Benefit

• Serves medical insurance for employee by determining insurance coverage; examining and resolving medical claims documenting actions; maintaining quality services; ensuring legal compliance.
• Documents medical claims and insurance actions by completing forms, reports, logs, and records.
• Prepares nedical and insurance reports by collecting, analyzing, and summarizing information.
• Protects operations by keeping claims information confidential.
• Design, implement, administer and communicate of the compensation, benefits or total rewards programs to meet business performance requirements, which includes regular benchmarking and reviews to ensure it encourage employees’ performance and behavioural.
• Administer the employees’ fringe benefits and its entitlement to ensure such benefit is granted within the limit and with proper documentation.
• Ensure the consistent compensation & benefit practices and initiatives across the Business Units.
• Complete all the probation evaluation process before probation end date including employee sign-off letter
• Conduct employee service counter for all the employee for any enquiry ensure the effectiveness and efficiency of communication channel company wide

Others

• Ensure an appropriate filing system by documenting systematically all relevant documents for easy retrieval and secure manner.
• Assist in the conduct of human resource audits and surveys to prepare reports with recommendation on human resource related issues and employee motivation.
• Prepare and maintain personnel records and monthly human resource reports, inclusive of human resources expenses and budget.
• Assist the HR Manager on the ad hoc projects as at when required.
• Read the Information Security Policy and those supporting policies and guidelines that are relevant to their role.
• Implement good workplace practices of complying with the Information Security Policy.
• Responsibility for dealing securely with any information they have access to in the course of their duties. 

Job Requirements:

• Qualification : Degree in Human Resource Management, Business Administration or Business Management (or other relevant fields)
• Experience : Preferable 1 year HR-related experience, with exposure to payroll and compensation & benefits functions, in a manufacturing environment
• Skill : Knowledge in employment laws (Employment Act 1955 & Industrial Relation Act 1967) and experience in handling HR-related disputes, Microsoft Office, Good consultancy skills
• Language : Be effectively bilingual in English and Malay with superior communication and customer service skills

As a member of our Client Services Team, you will be the professional and client-centric voice of Experian Credit Services Singapore, addressing enquiries and feedback about our products and services through all communication channels. You will provide solutions in ways that best meet our customers’ requirements in accordance with our organization’s best practices and deliver best-in-class service experience to our customers. Areas of work include Customer Care Support, Customer Data Maintenance and Lead Qualification.
We are looking for a self-driven, accountable, assertive team-player with a can-do-attitude and relevant experience in Customer Service to succeed in this role. The ideal candidate must have worked in MNC / financial institutions and has demonstrated track records to overcome the complexities of working in a fast-paced and challenging environment.

What you’ll need to bring to the team
- Minimum 2 years of experience in customer service
- Strong sense of client-centricity and ability to connect with diverse client profiles (both B2C and B2B)
- Outstanding interpersonal and communication skills, written and verbal
- Excellent situational-handling skills and ability to thrive in a fast-paced environment
- Proactive with a positive learning attitude and desire to learn the ropes
- Proven ability to excel both independently and as part of a team
- Bilingual candidate (English & Mandarin) is preferred
- Diploma/Degree in business or relevant studies is preferred
- Familiarity with Singapore business landscape is preferred

What you’ll be doing
- Provide best-in-class service experience to customers through effective handling of all enquiries and feedback in a timely and professional manner within committed service-level-agreement (SLA).
- Understand customer requirements, qualify, and generate leads or provide direct product recommendations, through prompt and effective communication and collaboration with different cross functional teams.
- Achieve or exceed hard targets and objectives (e.g: Service Quality Rating).
- Accurate and timely maintenance of customers’ data via our CRM systems.
- Provide support in system upgrade, product launches or Business Continuity Plan (BCP) which may take place during non-operational hours/days, as required.
- Assume any report or task assigned that are relevant to customer service.

Job Brief:

The Marketing Executive is responsible for supporting the marketing team in various activities to promote the organization's products and services. This role involves content creation, designing promotional materials, managing social media, assisting in lead generation campaigns, and coordinating physical events.

Job Responsibilities:

• Crafting engaging content, designing banners, and creating social media posts and content.
• Assisting in the creation and management of campaigns to drive leads.
• Developing and implementing marketing strategies to enhance brand awareness.
• Analyzing market trends and competitor activities to identify opportunities for growth.
• Coordinating and participating in the planning and execution of all physical events.
• Monitoring and reporting on the effectiveness of marketing campaigns.
• Collaborating with cross-functional teams to ensure cohesive and impactful marketing efforts.
• Managing the company's online presence and community engagement across various platforms.

Job Requirements:

• Minimum Diploma / Degree in Marketing, Communications and related field.
• Proven experience in marketing.
• Good communication skills in English, Mandarin is a plus.
• Fresh graduates are welcome to apply.
• Adaptable and enjoy working in past paced environment.
• Proficiency in graphic design software (e.g., Adobe Creative Suite).
• Familiarity with social media platforms and content management systems.

At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich the society through constant innovation and development of solution-driven tools. 

Job Description: 

• Processing of delivery arrangement upon receiving of delivery note/request from order management in a timely manner. 
• Coordinate with Logistic/3PL team on shipment receiving, deliveries and movement of goods. 
• Ensure complete and accurate billing submission to the finance department for payment purpose. 
• Ensure all inbound & outbound deliveries are updated in system. 
• Continuous monitoring and evaluating service provider’s performance. 
• Monitor warehouse overall performance & barcode scanning system. 
• Processing Sales Return Orders upon receiving the return cargo. 
• Act as System UAT processor. 
• Perform any other related duties as and when directed by your Superior. 

Job Requirement: 

• Candidate should possess a Diploma / Advanced Diploma or equivalent in All Business Field 
• Preferably specializing in Purchasing / Procurement / Inventory or equivalent. 
• Fresh graduates are encouraged to apply 
• Good communication skills in English, Malay language for both spoken and written 
• Software using: SAP SOFTWARE 

Job Description:

• Property Sales: Sell company's residential and commercial properties and achieve sales targets.
• Client Acquisition and Relationship Management: Develop new clients and maintain relationships with existing clients.
• Property Presentation and Consultation: Conduct property viewings, answer client questions, and guide them through the purchasing process.
• Market Research: Stay informed about market trends and competition, identify sales opportunities.
• Contract Handling: Assist clients with signing sales contracts and ensure smooth transactions.
• Sales Reporting: Regularly report sales progress and client feedback to management.
• Customer Service: Provide post-sale support and address client concerns.

Job Requirement:

• Education: SPM, Diploma or higher in Real Estate or related fields preferred.
• Experience: At least 1 year of sales experience, real estate experience is a plus.
• Communication Skills: Good verbal communication skills, able to build relationships with clients. Fluent in Mandarin, Bahasa Malaysia and English.
• Sales Skills: Strong negotiation and closing skills to meet sales targets.
• Market Knowledge: Basic understanding of the real estate market and relevant regulations.
• Customer Service: Focus on customer needs and providing excellent service.
• Computer Skills: Proficient in Microsoft Office (Word, Excel, PowerPoint) and CRM systems, Canva and CapCut.
• Self-Motivated: Able to work independently and manage time effectively.
• Team Player: Good team collaboration skills and able to work with other departments.
• Willing to work during weekend and public holidays.
• Based at Batu Pahat, Johor Sales Gallery.
• Required to attend meetings and training sessions at the headquarters.

We are seeking a proactive and detail-oriented Compliance Specialist to assist the Compliance Office in Malaysia. This role will provide critical support in horizon scanning, project management, organise & maintain  regulatory portals, communications and escalations. The ideal candidate will work closely with the Compliance Officer and the Money Laundering Reporting Officer (MLRO) to ensure policies and practices adhere to local AML laws and compliance standards.

Your mission:

Support Compliance Office

• Assist Compliance Officers in Malaysia with regulatory horizon scanning, tracking, and managing both internal and external projects to ensure alignment with evolving regulations.
• Collaborate with the MLRO to draft and update financial crime and sanctions policies, ensuring compliance with local AML laws and effective policy implementation.
• Monitor compliance risks and KPIs, coordinate periodic governance and stakeholder review meetings, maintain robust compliance frameworks and documentation, and support liaison efforts during audits (internal, external, and regulatory).

Manage Regulatory Portals - Maintaining Communications Logs, reporting  & Filings /

• Oversee regulatory portals by maintaining detailed communication logs, handling reporting and filings accurately, and ensuring all submissions are organised and accessible.
• Organise and securely store all regulatory communications for the organisation in both physical and digital repositories for easy access and compliance.
• Access and navigate regulatory filing portals to track, trace, and manage deliverables, filings, and reporting requirements.
• Handle escalations from regulatory bodies (e.g., Ombudsman, Fraud ORION), promptly disseminating information to relevant internal teams for timely resolution and response.

Projects and compliance specific reviews : Depending on the compliance program and criticality, engage & manage specific and thematic compliance reviews.

This role offers the opportunity to:

• Tackle advanced compliance challenges and contribute to building a robust compliance program.
• Collaborate with multiple teams across the company, supporting and solving compliance needs for Malaysia.
• Gain exposure to compliance projects in Malaysia, with the potential to expand support to other regions in a fast-growing company and region.

Your responsibilities as the Human Resources Executive will include but not limited to:

• Facilitate and manage staff movement processes, ensuring smooth transitions and effective communication between all parties involved.
• Coordinate and work closely with stakeholders and external parties to manage internship placement and other related programs associated with the higher education institution(s).
• Assist and handling employees’ corrective matters, documentations in a fair, timely, and confidential manner in compliance with company policies.
• Manage the transition process, including exit interviews, offboarding formalities, and knowledge transfer.
• Support in HR related data entry into HR systems, maintain accurate employee records, produce relevant HR reports, and support compliance with HR policies and procedures.
• Assist and contribute to employee services such as respond to inquiries, provide employment certification letter, etc.
• Collaborate and work closely with stakeholders and relevant parties to ensure all statutory compliances, Employment Act 1955 compliance, etc.
• Support other HR roles and functions as per required such as preparing payroll documentation and engagement activity.
• Any other assignments as directed by immediate superior as and when required.

• To plan, organize and follow up on day to day business enquiries.
• To manage, monitor and develop additional business activities of Key Accounts / Projects.
• To fulfill the requirements for effective implementation of C&P QS System.
• To assist C&P to maintain and develop the growth of Key Accounts and Projects.
• To assist C&P Manager/Sales team to follow up on business prospect.
• Timeliness and accuracy on handling business enquiries.
• Build and proactively manage trust relationships with Key Accounts and Projects.
• Build and foster collaboration with internal and external.
• Go beyond clients’ core business to identify new opportunities.
• Be abreast of SGS new products and services and propose to clients as appropriate.
• At all times, comply with SGS Code of Integrity and Professional Conduct.
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management

Job Overview

Financial Analyst & Controlling Executive is a process-oriented expert in data analyses, reporting and IT-systems. They efficiently carry out routine tasks of standard reporting (data collection, data validation, plausibility check & report generation). In this function, they also apply strong analytical skills to evaluate the financial data and translate multi-functional information into insights. They also conduct ad hoc requests in cooperation with Business Partners and improve processes continuously.

Job Description

1. Planning, controlling and analytical tasks:

• Detailed planning in SAP systems
• Generation of actual data
• Responsibility for data quality (consistency and completeness)
• Plausibility check of reports
• Identification and correction of errors
• Costs and KPIs tracking & controlling

2. Coordination and execution of standard reporting processes

• Ensure on time delivery of data and reports e.g. MBR/ CF/ BP

3. Collection, processing and consolidation of data and reports for stakeholders

• Standard RB-Reporting
• Organizational-specific reporting
• Reports to external authorities

4. Involve in Business Plan and Current Forecast preparation.

5. Conduct ad hoc requests in cooperation with Business Partner.

6. Drive the digitalization transformation and implementation.

7. Collecting requirements and collaborate with stakeholders to establish and implement the digitalization plan of Controlling department.

8. Working in close collaboration with other departments, Bosch locations and Central team.

9. Improve processes continuously.

• Team management including capacity management, associate development.
• Overall KPI and target tracking and reporting, e.g. competition share, contract  coverage.
• Escalation management within the responsible area
• Implementation of global- and categorical- sourcing strategies and supplier management.
• Implementation of global- and regional- management strategies and KPIs.
• Develop the regional material field strategy to support global strategy.
• Internal customer management, particularly early involvement.
• Ensure the team to follow purchasing processes, signature rules, compliance requirements.
• Contract management for the responsible area.
• Supplier Relationship Management for the responsible area (including KPIs, audits).

• Identify and develop new business opportunities
• Conduct inside sales and follow-up on leads
• Work with channel partners to generate new deals
• Coordinate with marketing and product teams to align on campaign strategies, promotional activities, and product offerings.
• Prepare sales presentations and proposals to effectively communicate the value of our solutions
• Attend networking events and conferences to promote our brand and generate leads
• Provide regular reports on sales performance and client feedback to senior management

• Bachelor's degree in Business Administration, Marketing, or a related field
• Minimum 3 years of experience in IT sales or business development in IT
• Strong communication, negotiation, and presentation skills
• Ability to establish and maintain relationships with key stakeholders
• Self-motivated and goal-oriented, with excellent time management skills
• Must be a Malaysian or Malaysian PR
  

• Meaningful work to make the world safer
• Chalk up valuable experience and insights within the cybersecurity industry
• Competitive salary package
• Annual flexi benefit and reimbursement for health screening expenses.
• Enjoy 18 days of annual leave, with increments based on years of service
• Our office is near Bangsar South, next to LRT.

Job Scope and Responsibilities

Maintenance Management

1. Organize routine service schedules to ensure machinery, equipment, and infrastructure are maintained efficiently.
2. Allocate tasks to contractors or liaise with internal client departments and teams for effective task execution.
3. Check, calibrate, and repair instruments to maintain operational accuracy.
4. Replace or fit new parts for equipment, plant, and buildings.
5. Respond promptly to equipment breakdowns, resolving issues or arranging for replacements to minimize downtime.
6. Conduct scheduled checks on machinery and parts, ensuring they are in optimal condition.
7. Overhaul and replace components in line with maintenance schedules.
8. Control maintenance tools, equipment, and stores to ensure readiness and functionality.
9. Monitor and manage maintenance costs to stay within budget.
10. Develop, monitor, and implement preventive maintenance programs.
11. Perform daily maintenance tasks, including electrical, plumbing, and general repairs.
12. Coordinate and execute mechanical and electrical improvement projects for production, warehouse, plant, and building facilities.
13. Perform in-house maintenance work to reduce downtime while awaiting contractor support.

Safety and Compliance

1. Serve as the Becker Loss Prevention Coordinator, ensuring compliance and auditing according to Becker Loss Prevention Standards.
2. Act as a secretary for the safety committee and manage all documentation and coordination required by DOSH.
3. Oversee the renewal of licenses for equipment such as goods lifts and air compressors.
4. Ensure compliance with Lembaga Elektrik Negara regulations concerning electricity supply.

Environmental Compliance (DOE)

1. Maintain and update waste inventory records, including scheduled waste management in compliance with DOE requirements.
2. Coordinate with external consultants for LEV system and dust collector monitoring and submit reports to DOE as needed.
3. Ensure certification in environmental professional practices, particularly for managing scheduled waste and dust collectors.

Sustainability and Reporting

1. Compile and report on the Becker Sustainability Program, including EKPI and climate reports.

Facilities Management

1. Ensure the maintenance and efficient operation of all company facilities, including office spaces, plant areas, and buildings.
2. Oversee the issuance and maintenance of employee safety equipment, including boots and uniforms, ensuring compliance with safety standards.
3. Manage locker allocation and upkeep for employees.
4. Liaise with external vendors for maintenance and facilities-related services, ensuring timely and high-quality work.

Emergency and Ad-hoc Coordination

1. Coordinate annual and ad-hoc inspections by local authorities (e.g., Bomba, MBSA, Health Department, Customs).
2. Respond to emergency situations promptly to mitigate safety and operational risks.

Administrative Support and Documentation

1. Maintain accurate records of maintenance activities, inventory, and facilities usage.
2. Prepare reports, schedule maintenance activities, and provide administrative support to the maintenance team.

Role

The focus of a Senior Sales Executive is on achieving results that are aligned with the overall organization and our strategic goals. Initiative, coupled with a sense of competitive drive, and the ability to stay focused on results despite changing conditions, are the keys to achieving the performance objectives of the Senior Sales Executive role at Expeditors. Our Senior Sales Executives are focused on driving business development on our larger, more strategic accounts.

The Senior Sales Executives orchestrates involvement of multiple people in our Sales process, so that new customer revenue is consistently secured for our district offices and Expeditors network. The job environment is flexible, constantly changing, and provides growth opportunity, recognition and reward for the achievement of business results. This position reports to the District Sales Manager.

Responsibilities and Job Scope  

• Manage a designated list of Named Accounts in an assigned territory and demonstrate success at closing new logo and new business based on established new logo/new business revenue expectations. Demonstrate extensive knowledge of potential customers and competitors in this area.
• Timely data entry in our Customer Relationship Management tool.
• Orchestrate customer / Expeditors network relationship and collaborate with regional Product, Service, Geo, and Knowledge Management resources.
• Participate in the creation of value-added solutions for customers’ logistics needs, including supporting diagrams and cost-benefit calculations.
• Support the transition of new accounts through customer introductions, information transfer, and securing any necessary customer paperwork. When needed, support AR (accounts receivable) collection.
• Attend training & development sessions to continue developing selling skills and updating Expeditors Product and Service knowledge.
• Working knowledge of industry trends and forecasts.
• Take on additional assignments, as required supporting company needs.

PRISM+ is the largest Singaporean direct-to-consumer smart home appliances brand. Our mission is to offer cutting-edge products to the masses at affordable prices. We are a rapidly growing, ever-evolving organisation, and we are seeking new teammates to join us on our exciting journey.

• Ensure timely, accurate month-end closing and financial reporting to Management
• Responsible for preparation and closing of monthly management account annual financial statements
• Responsible for accounting processes and tasks which includes GL, account reconciliation, schedule maintenance etc.
• Coordinate and liaise with internal department members to support all accounting reporting and operation matters
• Coordinate and liaise with external parties like external auditors, tax agents, corporate secretarial agents, local tax and government authorities as and when required
• Support and ensure compliance with all finance filing requirements, tax filing requirement (GST), audits, procedures and forms both statutory and internal
• Assist in new processes and system implementation when require
• Participate in ad-hoc projects

• Bachelor's degree in Accounting or Finance
• Minimum of 2 years of experience as a Finance Executive with full set accounting expertise
• Strong knowledge of accounting principles and practices
• Proficiency in using accounting software, such as Xero
• Excellent attention to detail and accuracy
• Strong analytical and problem-solving skills
• Solid understanding of financial statements and financial analysis techniques
• Exceptional organizational and time management skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficient in Microsoft Excel and other Microsoft Office applications

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

• Process customer’s orders/inquiries timely and accurately.
• Ensure customer’s orders are dispatched in the best route (transport plan) to optimize freight cost.

• Liaison with multiple parties including customers, overseas agents, etc for freight handling and/or other matters

• Handle shipping documentation (import/export / BL / documentation).

• Ensure compliance with customer’s Standard Operating Procedure.

• Communicate discrepancies/issues to team supervisor/manager when necessary.

• Consistently monitor emails and respond in a timely and professional manner to Customers and Appointed Service providers to provide full visibility to Customers.

• Responsible and familiarize with track & trace systems (LINK).

• Continuous update through communications on current statuses from Bollore network, international carriers, and subcontractors, troubleshooting any irregularities, and well well-prepared to construct information flows smoothly and timely to customers.

• Proactively request service failure reasons from the service providers' network and update Customers in the event of any service deviation from standard transport mapping.

• Ensure that contractual rates and agreed plans are always closely followed and aligned with Customers’ expectations.

• Work closely with OPM/RCM in preparing business review materials on a periodic basis (monthly & and quarterly).

• Lead periodic conference calls with the Customer's Control Tower or Key Contacts in reviewing the Dashboard Reports and time-critical shipments.
• Active participation in business reviews together with OPM/RCM to present our contractual performance and identify common service issues.
• With the support of peers, able to relate to the customer in transposing recurrence service issues.
• Carrying out any other ad-hoc work instruction requests made by the supervisor/manager.

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Knowledge in flow management/control tower / IFF contract operations management / key accounts
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset

KEY RESPONSIBILITIES

• Manage day-to-day relationship with the partners and tenants includes operational issues. 
• Support the organization within every area of Tenant Management. 
• Maintaining and sustaining the mall operations from time to time. 
• Responsible for Tenants sales submission (average 95%) and system update. 
• Establish and maintain comprehensive / updated Tenants’ Relations Management database and filing system for all tenants (ie. Sales information, licenses, permits, insurances, agreements and other correspondences). 
• Coordinate, prepare and distribute work orders to relevant department(s). 
• Report, monitor and follow-up with relevant department on tenants’ complaints and resolution. 
• Support Operations in the event that tenant is not adhering to mall’s House Rules, Agreement and other required manuals in the way of recommending approach towards tenants. 
• Collaborate with other departments for improvement of tenants’ performance as well as tenancy and leasing operations.  
• Coordination with Tenant Admin (SO), i.e. tracking of signatory status and sending of documents.  
• Obtaining approval for closure applications, i.e. Festival closure, early closure for co. event, etc. 
• Mailbox key coordination – new handover, replacement of key or lock. 
• Preparing required information prior to Tenants’ meeting. 

NielsenIQ Customer Success is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between NielsenIQ and clients. Our service and delivery is the reason clients will continue to invest in our products and service. To run independently the set-up & execution of projects by compiling, analyzing, and interpreting sales, writing client reports, and constructing presentations.   

 RESPONSIBILITIES  

• Summarize data in tables, charts, and graphs  
• Analyze and interpret sales data 
• Deliver final reports and presentations (category overview as well as issue-based) building a story and final recommendations  
• Review data for errors and inconsistencies  
• Use internal tools and data sources  
• Independently discusses analysis design to best answer client questions with CBP/client  
• Discuss design and calculate the Quantified Business Opportunity  
• Drive time/cost-effectiveness on the project  
• Support meeting the COE objectives as a whole  
• Inspire peers and co-workers  

• Monitor, support, communicate, track and ensure E2E operating process flow for the GDA COE functional team's stakeholders the required information, instructions, perform, maintainance, generate, follow, report and solve in the BAU issues to help the operation flow properly in the back office/field/factory of a compliance and efficent plans.This role is accountable for receiving, analyzing, inputing and setting up the required information, instructions, training and/or system settings for the IO CoE functional teams and the other BUs stakeholders to perform their work in the backoffice/field/.
•  Lead the alignments and conversation with other GDA COEs functional teams and other business units, that all inputs and processes are received and executed respectively    according to timelines
• Ensures all the work is completely planned in the time requested by the activity business- Ensures accurate data in all relevant CDAR modules- Communicates when UI issues appear that do not allow the processes to continue properly, and give follow up to them by raising tickets until solution is applied
•  Responsible  for managing all aspects of auditor work assignment- Responsible for audit plan generation for different services, searching for the most efficient routes for the auditors, decresing T&E for the Field team- Analyzes the auditor plans to make recommendations for improvement and efficienes as well as execution of forcasting plans for future needs or improvements
• Generate KPI´s and follow support to ensure the compliances of action plans- Tracking of Auditor plans execution for non-compliance in order to understand root causes and when corresponds, create action plans which helps auditor to be compliant- Complies with security levels and data protection protocols.
• Accountable for the Collector Definition set up which contains the collection specifications and rules to be apply during the auditing process
• Processes new resources / new project / new audit information (in appropriate C-DAR tool)- Assign certifications to Auditors with input from and certify QCTEs- Maintans existing resources / project / audit information (in appropriate C-DAR tool), including resource requirements (human & tools)
• Creates/Maintains Master Catalogs, which are master files that are created and loaded during the set-up and maintained by the user during the production
• Creates/Maintains Work Orders/JOs which contain the (internal/external) client requirements, and ensures the specifications are correctly captured- Maintains standardization & synergy in CDAR set up

1. Responsible for the procurement activities of the assigned materials which include:
a. Responsible as main interface with more complex customer / product with effective coordination internally in addressing issues.
b. Coordinate material simulation activities to meet customer order fluctuation.
c. Study and take appropriate actions on the MRP reports after the MRP run.
d. Provide input/updates on material delivery related issues.
e. Ensure good material planning and expedite the right materials for smooth production.
f. Update critical parts list daily.
g. Attend daily operation meeting and attend task force calls on critical supply materials.
h. Coordinate activities with relevant parties to avoid line stoppage if the right material cannot arrive on time
i. Track and monitor supplier delivery performance.
2. Constantly review the planning parameters according to business trend.
3. Responsible to support the activities on inventory management to achieve monthly coverage and inventory turns including quick disposition on rejected and obsolete materials, minimize overhanging materials, work on overhanging materials claims etc.
4. Strategic planning to minimize special premium cost (e.g. change of ship mode) to support situation requirement.
5. Work on special freight claims and line-down claims due to delinquent supply from suppliers.
6. Procure new part releases.
7. Determine implementation dates of ECN (Engineering Change Notice) of both materials and software.
8. Prepare report e.g. ABC analysis, inventory report etc. as and when needed.
9. Support activities related to Bosch Production System (BPS), e.g. Supplier Kanban for continuous improvement.
10. Able to share knowledge, guide and lead junior Planners in their daily tasks.
11. Work together and support each other within LOG as well as other department.
12. Support and work towards achieving the departmental goal.
13. Perform any other duties assigned by the immediate superior from time to time.
14. Escalate procurement issues that affect a single Value Stream (Level 1).

Casual Leasing of Promotional Spaces & Communities Events

• To handle casual leasing of promotional spaces in the Shopping Centre according yearly budget.
• To plan and execute communities-driven event & campaigns in-line with the marketing objectives and positioning.
• Supervise the set-up of events, roadshow, fair and activities, coordinate with internal departments and external service providers, exhibitors and contractors.
• To source for suitable and relevant external parties in all aspects of casual leasing that are in-line with the Centre’s Brand Values and Market Positions.
• To develop relationship with tenants and exhibitors to secure take up of promotional spaces in the centre.
• To build relationship with communities, tenants, vendors and event organizer in order to co-create events, thematic roadshow and fair according to their Advertising and Promotional needs.
• To assist the manager in ensuring that the monthly income target is achieved through profitable rental of promotional space, inventory rental, and any other available revenues.
• Track and measure the outcome on events and activities to ensure the highest possible occupancy with good yields.
• To be well aware and informed of latest trends in the market in order to bring in relevant and up-to-date communities’ events and sales activities into the centre.
• To upkeep experiential areas during vacancy of promotional and communities.

Casual Leasing of Advertising Spaces

• To handle casual leasing of advertising spaces in the Shopping Centre according yearly budget.
• Contact tenants and potential brands to describe advertising opportunities in the Centre
• To be well aware and informed of latest retail advertising trends in the market.
• Supervise the set-up of advertising mediums and coordinate with internal departments and external service providers, exhibitors and contractors.
• Ensure advertisements are appropriate in nature and fitting to the Shopping Centre’s image and positioning.
• Track and measure the outcome on advertising spaces from advertisers.
• To develop relationship with tenants and advertisers to secure sponsorship according to yearly budget.
• Identify potential space to be converted into advertising opportunities.
• Up-to-date with current advertising technology and solutions in the market.
• To build relationship with tenants in order to support their Advertising and Promotional needs.

Responsible for accurate and complete planning and purchasing of material supplies for all purchasing/release functions related to capacity planning, ordering, expediting, and procurement as assigned. This includes assisting in source selection, order placement, tracking, and follow-up to ensure timely use, as well as supporting category strategy execution and new project launches. Follow up on all supplier issues, including quality, on-time delivery, quantity, and pricing. This position will work closely with, but is not limited to, quality, engineering, and supply chain teams.

Job Description:

• Ensure material supplies are ordered accurately and delivered on time to support project schedules.
• Perform root cause analysis and implement countermeasures when shortages occur.
• Communicate precisely and interactively with Project and Accounting teams to resolve process and cost issues.
• Support physical and spot-check inventory processes.
• Maintain accurate and complete records of the chain of custody documentation for all purchases.
• Provide support and input to managers in pricing, supplier selection, and contract compliance. Issue requests for proposals (RFPs) and requests for quotes (RFQs).
• Ensure PO/contract compliance and insurance adequacy as necessary to maintain a constant flow of material delivery to project sites.
• Control inventory costs to achieve profitability targets.
• Monitor the receipt of inventory, ensuring proper invoices and/or credits are submitted to the Accounts Payable department.
• Act as a liaison between internal and external customers, freight carriers, and the shipping department.
• Monitor and evaluate supplier performance while upholding internal and external policies.
• Perform other duties as assigned.

• Bachelor’s degree in Business, Supply Chain Management, or a related field.
• Demonstrated ability to manage confidential information discreetly.
• Results-driven with a strong sense of ownership and goal orientation.
• Proactive self-starter with an entrepreneurial mindset.
• Expertise in tackling complex procurement challenges through detailed analysis.
• Skilled in negotiating with suppliers and evaluating financial, technical, and commercial aspects.
• Excellent communication and analytical skills for effective planning and follow-up.

• Analyse and recommend improvements of the overall operations and efficiencies of IT Infrastructure (Network, Server, Cloud System, Storage, Backup etc.) to support current and meet future business requirements.
• Maintain a proactive approach in attending to users’ requests, identify and troubleshoot problems, enquiries, provide advice and follow-through in meeting user needs and expectations within a stipulated time to ensure the smooth operation of the end user needs and system availability.
• Maintain the infrastructure health by performing daily monitoring, patch updates, configuration review and hardware replacement when is needed.
• Liaise with vendors to ensure projects, services and tasks are implemented as per specification and timely manner.
• Prepare technical documentation, system manuals, workflow processes, procedures and guidelines and update according to SOP.
• Ensure the completion of new equipment setup or configuration changes according to the maintenance schedule or recommended changes.
• Ensure Program and System Integration Testing is conduct effectively, feedback is gathered, and revisions are tested, validated, and documented.
• Assist in every related area of IT Infrastructure whenever required to ensure the continuous smooth running of the MIS department.
• To provide after hours support according to work requirements and job schedule.
• To perform any other tasks or assignments as directed by the management from time to time.