Key Responsibilities:

* Respond to customer inquiries on Shopee, Lazada, WhatsApp, and Email in a professional and timely manner.

* Resolve customer issues and complaints efficiently and effectively.

* Provide detailed product information and assist customers with their purchases.

* Maintain a high level of product knowledge to provide accurate information to customers.

* Document and track customer interactions and issues using the company’s CRM system.

* Collaborate with other departments to resolve complex customer issues.

* Identify and escalate priority issues to the appropriate channels.

* Continuously improve customer service skills and knowledge through training and feedback.

* Previous experience in a customer service role, preferably in an e-commerce or retail environment.

* Ability to handle multiple customer inquiries simultaneously across different platforms.

* Ability to work well in a team environment and collaborate with colleagues.

* Experience with e-commerce platforms like Shopee and Lazada.

* Proficiency in multiple languages.

* Previous experience working in an electrical store or with electrical products is a plus.

Perks & Benefits

• EPF, SOCSO, EIS
• Annual Leave
• Staff Purchase
• Interest Clubs
• Personal development opportunities

We regret only shortlisted candidates will be notified.

主要職責：

* 專業、及時回覆客戶在 Shopee、Lazada、WhatsApp 和電子郵件上的詢問。

* 有效率、有效地解決客戶問題和投訴。

* 提供詳細的產品資訊並協助顧客購買。

* 維持高水準的產品知識，為客戶提供準確的資訊。

* 使用公司的 CRM 系統記錄和追蹤客戶互動和問題。

* 與其他部門合作解決複雜的客戶問題。

* 確定優先問題並回報給適當的管道。

* 透過培訓和回饋不斷提升客戶服務技能和知識。

* 具有客戶服務經驗，最好是在電子商務或零售環境中。

* 能夠在不同平台同時處理多個客戶查詢。

* 能夠在團隊環境中良好工作並與同事協作。

* 有 Shopee 和 Lazada 等電子商務平台的經驗。

* 精通多種語言。

* 有在電器店或電器產品工作經驗者佳。

津貼和福利

• EPF、SOCSO、EIS
• 年假
• 員工採購
• 興趣俱樂部
• 個人發展機會

我們遺憾的是，只有入圍候選人才會收到通知。

關於 Oligo 商業服務：

Oligo Business Services Pte Ltd 是一家領先的人力資源服務供應商和顧問公司，專門為新加坡和馬來西亞的客戶提供高品質的人力資源和薪資解決方案。我們主要使用 Unit4 Prosoft HRMS 為客戶提供支持，並就薪資、休假管理、員工索賠以及考勤等人力資源相關問題提供專家指導。

工作總結：

我們正在尋找一名客製化支援程式加入我們的團隊，協助客戶進行人力資源相關的諮詢和 Unit4 Prosoft HRMS 軟體支援。這個角色對於透過提供知識豐富且及時的支援來幫助我們的客戶有效管理其人力資源流程至關重要。

主要職責：

• 透過電子郵件、票務管理系統和電話回覆客戶查詢。
• 提供有關 Unit4 Prosoft HRMS 軟體的專家建議和故障排除。
• 協助客戶處理人力資源相關的查詢，包括薪資（新加坡和馬來西亞）、休假
• 管理、員工索賠以及時間和出勤。
• 透過確定根本原因並提供解決方案來診斷和解決技術問題。
• 確保客戶的疑問在既定的回應和解決時間內得到解決。
• 必要時與其他團隊合作升級複雜問題。
• 維護客戶互動和所提供解決方案的詳細文件。

資格與經驗： 必須具備：

• 對人力資源政策和原則有深入的了解，特別是與工資（新加坡和馬來西亞）、休假管理、員工索賠以及時間和出勤相關的政策和原則。
• 出色的解決問題的能力以及邏輯思考和提供結構化解決方案的能力。
• 精通英語，具有出色的書面和口頭溝通能力。
• 透過電子郵件、票務系統和電話輕鬆處理客戶查詢。

新增獎金：

• 使用 Unit4 Prosoft HRMS 的經驗。
• 具有擔任客戶支援角色的經驗。
• 熟悉人力資源軟體系統和技術支援流程。

個人屬性：

• 有組織性並且能夠有效地管理時間。
• 能夠確定任務的優先順序並同時處理多個客戶查詢。
• 有耐心，有良好的客戶服務禮儀。
• 對細節的高度關注和準確遵循流程的能力。

報告結構：

• 該職位直接向 Oligo 高階管理層匯報。

好處：

• 有競爭力的薪資，每年遞增。
• 依服務年資增加年假。
• 綜合醫療福利。
• 協作的工作環境。
• 培訓和發展機會。

加入我們的團隊：

• 如果您是一個積極進取、希望為不斷發展的公司做出貢獻的人，Oligo Business Services 會提供一個有吸引力且支持性的工作環境，您的貢獻將受到重視和獎勵。我們的總部位於新加坡，並在該地區設有辦事處，您將加入一家不斷進取的公司，並希望在短期內繼續擴張。

津貼和福利

• 事假
• 開放文化
• 個人發展機會

Key Responsibilities:

• Efficient Client Support:
  • Provide timely, accurate responses to client inquiries via hotline, email, and live chat.
  • Maintain professionalism and empathy in every interaction, delivering world-class service.
• Complaint Management & Resolution:
  • Investigate and resolve customer complaints by coordinating with internal teams.
  • Proactively escalate critical issues and keep clients informed throughout the resolution process.
• Customer Feedback & Advocacy:
  • Gather and analyze customer feedback to identify trends and pain points.
  • Act as a vital link between clients and our business, suggesting improvements to senior management.
• Enhancing Customer Satisfaction & Loyalty:
  • Develop and implement strategies to boost customer satisfaction through personalized engagement and educational resources.
  • Cultivate strong relationships by anticipating client needs and offering tailored support.

Requirements:

• Experience: Minimum of 2 years in client servicing and account management, preferably in payment services or eCommerce marketplaces.
• Industry Knowledge: Strong understanding of payment processing, online marketplaces, and related regulatory environments.
• Results-Driven: Focus on achieving business targets and delivering measurable results through effective customer relationship management.
• Customer-Centric: Consistently strive to exceed expectations and drive customer loyalty.
• Communication Skills: Excellent verbal and written communication abilities in English; capacity to convey complex information clearly and concisely.
• Relationship Building: Proven ability to establish and nurture strong rapport with clients, building trust and fostering long-term partnerships.
• Adaptability: Demonstrated adaptability to changing circumstances and eagerness to learn new skills and technologies in a rapidly evolving industry.
• Problem-Solving: Responsible and proactive approach to problem-solving; resilience in challenging situations with a commitment to innovative solutions.
• Education: Tertiary education or higher in a relevant field (Business Administration, Finance, Marketing, etc.).
• Language Proficiency: Strictly looking for a Mandarin speaker with good English proficiency.

Benefits:

1. Annual Leave: 12 days (<5 years); 16 days (>5 years)
2. Medical Leave: 14 days (<2 years); 18 days (2-5 years); 22 days (>5 years)
3. Hospitalization Leave: 60 days
4. Maternity / Paternity Leave: 98 / 7 days per confinement
5. Outpatient (Normal GP): Unlimited
6. Outpatient (Specialist)
7. Hospitalization & Surgical
8. Group Term Life / PA Insurance

主要職責：

• 高效率的客戶支援：
  • 透過熱線、電子郵件和即時聊天，及時、準確地回覆客戶的詢問。
  • 在每次互動中保持專業和同理心，提供世界一流的服務。
• 投訴管理與解決：
  • 透過與內部團隊協調來調查並解決客戶投訴。
  • 主動回報關鍵問題並在整個解決過程中隨時向客戶通報情況。
• 客戶回饋與宣傳：
  • 收集並分析客戶回饋，以確定趨勢和痛點。
  • 作為客戶和我們業務之間的重要紐帶，為高階管理層提出改進建議。
• 提高客戶滿意度和忠誠度：
  • 制定並實施策略，透過個人化參與和教育資源來提高客戶滿意度。
  • 透過預測客戶需求並提供量身定制的支援來培養牢固的關係。

要求：

• 經驗：至少 2 年客戶服務和帳戶管理經驗，最好是在支付服務或電子商務市場。
• 產業知識：對支付處理、線上市場和相關監管環境有深入的了解。
• 結果驅動：專注於透過有效的客戶關係管理實現業務目標並提供可衡量的結果。
• 以客戶為中心：不斷努力超越期望並提高客戶忠誠度。
• 溝通能力：優秀的英語口頭和書面溝通能力；清晰、簡潔地傳達複雜訊息的能力。
• 建立關係：具備與客戶建立和培養牢固關係、建立信任和培養長期合作關係的能力。
• 適應能力：表現出對不斷變化的環境的適應能力，以及在快速發展的行業中學習新技能和技術的渴望。
• 解決問題：負責任且積極主動地解決問題；在充滿挑戰的情況下保持韌性，並致力於創新解決方案。
• 教育背景：相關領域的高等教育或更高學歷（工商管理、金融、行銷等）。
• 語言能力：嚴格尋找能說普通話且英語能力良好的人。

1. 福利待遇：年假：12天（<5年）； 16 天（>5 年）
2. 病假：14天（<2年）； 18天（2-5年）； 22 天（>5 年）
3. 住院假：60天
4. 產假/陪產假：每次生產 98 天 / 7 天
5. 門診（一般全科醫生）：無限制
6. 門診（專科）
7. 住院及手術
8. 團體定期壽險/PA 保險

Job Requirement:

• Candidate should possess a Primary / Secondary School, Professional Certificates, Diploma / Advanced Diploma or equivalent in All Business Field,Business Studies / Administration / Management
• Preferably at least 2 years of related working experience.
• Preferably Junior Executive specializing in Customer Service or equivalent.
• Good communication skills in English,Malay,Chinese,Tamil language for both spoken and written
• 2 Contract positions available

Job Responsibilities:

• Communicate with customers via outbound/inbound phone calls with customers who have overdue accounts in a professional and empathetic manner
• Educate customers about payment options, repayment plans, and consequences of non-payment
• Resolve disputes or conflicts by addressing customer concerns effectively and professionally
• Compliance and ethics to ensure all collection activities adhere to ethical standards and with company policies and laws
• Provide exceptional customer service by promptly responding to customer inquiries and resolving the issue 
• Assist customers in understanding their rights and responsibilities regarding their debts
• Keeping track of assigned accounts to identify customers' outstanding payments.
• Completing the assigned jobs within the timeline given.

We’re looking for a Due Diligence Agent to join our team in Kuala Lumpur. This role is a unique opportunity to have an impact on Wise’s mission, grow as a specialist and help save millions more people money. This is an entry level role, so we don't expect you to have any previous experience in Due Diligence/Banking/Finance. Full training will be given to enable you to be successful in the role. If you are interested in starting your career in compliance, then this job role is perfect for you. You can read more about working as a Due Diligence Agent from our blog post here.

Your mission: 

The Due Diligence Agent is responsible for performing timely customer due diligence to complete the KYC process. You will be engaged in research and analysis and will use information supplied by external businesses and consumer customers, information already within the organisation, external vendor tools and their overall experience to effect due diligence controls on customers and counterparts of various characteristics.

The role as a Due Diligence Agent gives you the opportunity to:

• Perform Due Diligence on existing, new and/or potential customers based on risk mitigation controls and certain trigger events;

• Exercise discretion in setting priorities, identifying customer records that require further review and taking action to obtain and follow-up on the information and/or documentation requested;

• Ensure that information and documentation provided by customers, from external data sources and from your own reviews (e.g. websites and company registries) meet our requirements for verification;

• Perform searches utilising Internet sources and/or third-party vendors to obtain information on prospects and new/existing customers;

• Communicate with customers when required to handle escalated or complicated cases with strong customer empathy as well as clear communication of decisions and policies;

• Provide guidance and responses to daily inquiries from peers, front-line and management regarding due diligence matters and case analysis, when appropriate;

• Maintain basic understanding of AML/CFT Regulations and how these impact the business, as well as Wise products and Services;

• When warranted, be capable of drafting SAR narratives to report activity deemed unusual;

• Assess Risk level of referred profiles that may or may not meet the Risk criteria expected from escalations;

• Have a deep understanding of different business models, customer types, country risks and regulatory requirements across multiple geographies;

• Support Wise in internal and external audits and regulatory due diligence process related queries reviews;

• Escalate any suspicions and/or concerns to the AML and Fraud teams for review

Job Brief:

A highly motivated and customer-focused individual which responsible for answering incoming calls, responding to live chat inquiries and emails from customers, addressing their inquiries related to digital banking products and services, and providing excellent customer service.

Job Responsibilities:

1. Answering incoming calls, responding to live chat inquiries, and emails from customers related to digital banking products and services professionally and courteously.
2. Providing accurate information and resolving customer issues related to digital banking products and services.
3. Maintaining a high level of product knowledge to effectively support customer need
4. Ensuring timely and accurate documentation of all customer interactions in the company's CRM system.
5. To meet the Key Performance Indicator (KPI) monthly.
6. Collaborating with cross-functional teams to improve processes and customer experience.
7. Demonstrating empathy and understanding when dealing with customers.
8. Assisting customers with online banking, mobile banking, and other digital banking related inquiries.
9. Respond to customer inquiries via email in a timely and professional manner.

Job Requirements:

1. Possess a Diploma or Degree in related fields.
2. Minimum of 1-2 years of customer service experience in a contact center environment.
3. Have a minimum of 1 year of experience in the Financial Services industry (e.g., Banking or Insurance).
4. Excellent verbal and written communication skills in English is mandatory.
5. The ability to speak in Mandarin will be an added advantage.
6. Strong interpersonal skills and the ability to build rapport with customers.
7. Ability to work in a fast-paced environment and handle high call volumes, live chat inquiries, and emails.
8. Proficient in Microsoft Office and experience working with CRM systems.
9. Familiarity with digital banking products and services.
10. Ability to work flexible hours, including weekends (24/7)

We are looking for a Customer Care Agent that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively

Job Responsibilities:

• Manage customers or client’s feedback and complaints in a professional manner
• Understand customer enquiries and respond via applicable channels: email, chat and closing the ticket
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
• Strong attention to detail and a meticulous approach to tasks
• Ensure daily and monthly KPIs are met and exceeded
• Perform other ad-hoc duties as assigned

Job Requirements:

Degree / Diploma / Cert / SPM holder with good command of English and Bahasa Malaysia. Mandarin and Tamil will be added advantage.

Previous experience in a customer support especially in handling Emails & CRM + Livechats

Strong typing skills to handle Livechat

Strong phone and verbal communication skills along with active listening.

Customer focus and adaptability to different personality types.

Ability to multi-task, set priorities and manage time effectively.

We are looking for a Customer Care Agent that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively

Job Responsibilities:

• Initiate outgoing calls to prospective or existing customers for various purposes, for sales and appointment scheduling.
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required. 
• Process customers’ application in a timely manner
• Meet daily or weekly call volume and targets set by the company.
• Record all call information.
• Provide proper advice to caller by explaining procedures & providing information as enquired by customers
• Strong attention to detail and a meticulous approach to tasks
• Ensure daily and monthly KPIs are met and exceeded
• Perform other ad-hoc duties as assigned

Job Requirements:

Degree / Diploma / Cert / SPM holder with good command of English and Bahasa Malaysia. Mandarin and Tamil will be added advantage.

Previous experience in a customer support role Outbound

Strong phone and verbal communication skills along with active listening.

Customer focus and adaptability to different personality types.

Ability to multi-task, set priorities and manage time effectively.

We are looking for a Collection/Recovery Officer who will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer payment issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Job Requirement:

• Candidate should possess a Professional Certificates, Diploma / Advanced Diploma, Bachelor Degree or equivalent in All Business Field
• Preferably specializing in Customer Service or equivalent.
• Fresh graduates are encouraged to apply
• Good communication skills in English,Malay,Mandarin,Tamil language for both spoken and written

Job Responsibilities:

Communicate with customers via outbound/inbound phone calls with customers who have overdue accounts in a professional and empathetic manner

Educate customers about payment options, repayment plans, and consequences of non-payment

Resolve disputes or conflicts by addressing customer concerns effectively and professionally

Compliance and ethics to ensure all collection activities adhere to ethical standards and with company policies and laws

Provide exceptional customer service by promptly responding to customer inquiries and resolving the issue 

Assist customers in understanding their rights and responsibilities regarding their debts

Keeping track of assigned accounts to identify customers' outstanding payments.

Completing the assigned jobs within the timeline given.

About the Role: 

The Guest Service Agent (Receptionist role) is the front liner under the general direction of the Front Office, and within the limits of the established hotel policies and procedures, who oversees and directs all aspects of the guest relation functions to achieve the highest possible guest satisfaction. 

Duties and Responsibilities: 

• To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other.
• To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
• To develop a close and harmonious working relationship with all hotel departments,

• Identify and qualify opportunities by prospecting and developing relationships with key enterprise partners.
• Grow relationships with selected business providers to assist them in planning work placements and internships. 
• Create three times the number of qualified opportunities by using various methods such as making outbound calls, sending emails, holding in-person or virtual meetings, and participating in marketing campaigns and events.
• Manage social media pages and develop ongoing traffic. 
• FFA provides various products for healthcare, childcare, and other industries; we assist businesses in upskilling their staff and training them in Apprenticeships, traineeships, or other necessary training based on the business's needs. 
• Attend virtual promotional events when needed.
• Take part in all recruitment activities, such as training events, helping students decide, running information sessions, and handling inquiries.
• Provide market insights and accurate recruitment forecasts through regular, detailed reports to the management team.
• Give timely feedback to management to help improve strategies and processes.
• Build a professional and consultative relationship with students.
• Make sure all activities are reported accurately in the CRM.
• Ensure professional execution of recruitment and admin support tasks.
• Build and maintain strong, beneficial partnerships with agents, university partners, and stakeholders for lasting success.

• Identify and qualify opportunities by prospecting and developing relationships with key enterprise partners.
• Grow relationships with selected business providers to assist them in planning work placements and internships. 
• Create three times the number of qualified opportunities by using various methods such as making outbound calls, sending emails, holding in-person or virtual meetings, and participating in marketing campaigns and events.
• Manage social media pages and develop ongoing traffic. 
• FFA provides various products for healthcare, childcare, and other industries; we assist businesses in upskilling their staff and training them in Apprenticeships, traineeships, or other necessary training based on the business's needs. 
• Attend virtual promotional events when needed.
• Take part in all recruitment activities, such as training events, helping students decide, running information sessions, and handling inquiries.
• Provide market insights and accurate recruitment forecasts through regular, detailed reports to the management team.
• Give timely feedback to management to help improve strategies and processes.
• Build a professional and consultative relationship with students.
• Make sure all activities are reported accurately in the CRM.
• Ensure professional execution of recruitment and admin support tasks.
• Build and maintain strong, beneficial partnerships with agents, university partners, and stakeholders for lasting success.

• Identify and qualify opportunities by prospecting and developing relationships with key enterprise partners.
• Grow relationships with selected business providers to assist them in planning work placements and internships. 
• Create three times the number of qualified opportunities by using various methods such as making outbound calls, sending emails, holding in-person or virtual meetings, and participating in marketing campaigns and events.
• Manage social media pages and develop ongoing traffic. 
• FFA provides various products for healthcare, childcare, and other industries; we assist businesses in upskilling their staff and training them in Apprenticeships, traineeships, or other necessary training based on the business's needs. 
• Attend virtual promotional events when needed.
• Take part in all recruitment activities, such as training events, helping students decide, running information sessions, and handling inquiries.
• Provide market insights and accurate recruitment forecasts through regular, detailed reports to the management team.
• Give timely feedback to management to help improve strategies and processes.
• Build a professional and consultative relationship with students.
• Make sure all activities are reported accurately in the CRM.
• Ensure professional execution of recruitment and admin support tasks.
• Build and maintain strong, beneficial partnerships with agents, university partners, and stakeholders for lasting success.

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe