Get to know the Team

We are a dedicated team of passionate individuals from multiple backgrounds who come together to support a common mission: enable Grab to deliver faster with each new release. Our team members are spread across multiple countries focusing on programs that impact millions of customers across Southeast Asia.

Get to know the Role

As an individual contributor, you will manage complex, multi-functional projects from start to finish, focusing on how Grab serves businesses across Southeast Asia. Collaborating with partners, you will plan requirements, identify risks, manage schedules, and communicate with team members across the company. Being a bridge between engineering and business teams, you will work with colleagues from all parts of Grab's operations to deliver new features improving millions of passengers, drivers, and merchants daily. Your mission is to accelerate impact, remove inefficiencies, lead prioritisation, and improve technology processes.

The Critical Tasks You Will Perform

You will manage project timelines, define milestones, monitor and report progress, identify risks, and resolve impediments. You will work with multiple teams consisting of Engineers, Product Managers, Designers, Analysts, and QA to ensure successful program delivery. You will be the primary communication interface for complex programs that span across multiple engineering organizations. You will coach teams on delivery frameworks and methodologies suited to their needs. You will lead roadmap planning and prioritization processes. You will find ways to help teams and the organization improve their delivery methods.

• You will manage project timelines, define milestones, monitor and report progress, identify risks, and resolve impediments.
• You will work with multiple teams consisting of Engineers, Product Managers, Designers, Analysts, and QA to ensure successful program delivery.
• You will be the primary communication interface for complex programs that span across multiple engineering organizations.
• You will coach teams on delivery frameworks and methodologies suited to their needs.
• You will lead roadmap planning and prioritization processes.
• You will find ways to help teams and the organization improve their delivery methods.
• You will drive and manage teams to deliver value for the organization
• You will drive changes in the way the teams operate and delivery

Job Description:

1. Lead, mentor, and manage a team of Customer Care Specialist , ensuring their adherence to company policies and customer service best practices.

2. Conduct regular performance evaluations and provide constructive feedback to team members to ensure continuous improvement.

3. Monitor and ensure that team members meet or exceed performance metrics such as response times, resolution rates, and customer satisfaction scores.

4. Manage staffing levels, shift rotations, and schedules to ensure full coverage for a 24x7 customer service operation.

5. Foster a positive team environment and motivate team members to achieve their goals.

6. Respond to escalated customer inquiries, resolving complex issues related to payment processing, subscription services, and fraud prevention.

7. Lead the team in maintaining a customer-centric approach, ensuring high standards of service and satisfaction.

8. Develop, analyze, and present reports on key performance metrics such as call resolution rates and customer satisfaction scores.

9. Use strong analytical and mathematical skills to evaluate data and identify trends or areas of concern within the team's operations.

10. Work closely with cross-functional teams, including product and operations, to ensure seamless customer service operations and address issues efficiently.

11. Participate in meetings and collaborate with leadership to provide insights and recommendations for improving customer service operations.

12. Utilize advanced Microsoft Excel, Word, PowerPoint, and Outlook skills to prepare detailed reports, presentations, and operational updates.

13. Ensure accurate documentation of customer interactions and resolutions in the company’s CRM system.

14. Lead the team with a risk-based approach, ensuring compliance with payment processing regulations and digital industry standards.

15. Identify potential fraud or security risks and work with the fraud prevention team to mitigate and prevent issues.

Job Requirement:

1. Minimum Diploma, Advanced/Higher/Graduate Diploma, or Bachelor's Degree in any field or equivalent.

2. 4 years of experience in a call center environment, preferably within the e-hailing, e-commerce, financial services, banking, or commercial sectors.

3. At least 2 years of experience managing a team in a customer service setting.

4. Advanced proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.

5. Strong understanding of e-hailing model.

6. Strong analytical and mathematical skills with attention to detail.

7. Creative and critical problem-solving skills, with the ability to apply a risk-based approach to complex issues.

8. Excellent written and verbal communication skills in English & Mandarin.

9. Proficiency in additional languages such as Malay & Cantonese, is an advantage.

10. Proven ability to lead a team, manage performance, and provide constructive feedback.

11. Ability to work with cross-functional teams to achieve desired results.

12. Self-motivated, positive attitude, and strong customer service ethics.

13. Ability to handle multiple tasks in a fluid, fast-paced environment and prioritize effectively.

14. Passionate about customer satisfaction and leading by example.

15. Willingness to work shifts in a 24x7 operation with rotating off days.

16. Able to respond to customer inquiries in a professional manner, maintaining the company’s reputation for high-quality service.

Job Summary:

As a Customer Care Specialist, you will play a central role in managing inquiries and resolving issues for both customers and partners across multiple communication channels, including voice calls, email, online chat, and case management systems. Reporting to the Customer Service Team Leader, you’ll be responsible for delivering exceptional service and ensuring a positive experience for all users. This role requires strong communication skills, problem-solving abilities, and a proactive approach to managing escalations and service recovery cases, all while meeting key performance metrics and contributing to the team’s success.

Job Description:

1. Serve as the main point of contact for customers and partners, handling inquiries and providing support via voice, email, online chat, and case management systems.

2. Set realistic expectations and resolve issues related to orders, payments, and app-related inquiries to ensure a positive experience.

3. Respond to inquiries on social media platforms, addressing questions about services, promotions, and support options through native channels or CRM tools.

4. Handle escalations, service recovery cases, and manager callbacks via email to ensure timely and satisfactory resolutions.

5. Strive for First Contact Resolution (FCR) according to standard operating procedures; follow up through callbacks, emails, or social media as needed when FCR is not achieved.

6. Monitor and manage escalation queues and backlogs, focusing on areas such as bookings, payments, and account-related inquiries.

7. Update case details accurately in relevant systems, including CRM and internal documentation tools.

8. Meet and exceed Key Performance Indicators (KPIs), such as average handling time, FCR rate, response time, and customer satisfaction score.

9. Document case details thoroughly in the Customer Relationship Management (CRM) system.

10. Provide clear and accurate information to customers and external partners as needed.

11. Effectively resolve issues related to order fulfillment, payment disputes, and app functionality.

12. Contribute to refining and improving dispute resolution processes.

13. Communicate professionally and clearly with both users and stakeholders.

14. Support the Team Leader in monitoring real-time performance and take proactive action as necessary.

15. Take on additional responsibilities and support ad-hoc projects as assigned by the Team Leader or Management.

16. Foster strong collaboration with team members to maintain a positive work environment.

17. Participate in ad-hoc projects or campaigns as needed to support business objectives.

18. Perform any other duties as assigned by Management.

Job Requirement:

1. Diploma/Advanced Diploma, Bachelor’s Degree, or equivalent in any field.

2. Preferably an Executive with experience in Customer Service or a similar role.

3. Minimum of 1 year of relevant experience in a contact center setting is preferred.

4. Experience managing live chats, emails, and inbound calls.

5. Open to both fresh graduates and experienced candidates, with entry level based on prior experience.

6. Strong communication skills across email, face-to-face interactions, and messaging platforms.

7. Proficiency in English and Malay, both spoken and written. Mandarin is an added advantage.

8. Strong business writing skills.

9. Proficient typing skills.

10. Excellent logical thinking and problem-solving abilities.

11. Ability to work independently and thrive in a fast-paced environment.

12. Positive attitude, team-oriented, and eager to learn.

13. Quick learner with the ability to adapt to changes.

14. Skilled in multitasking, prioritization, and time management.

15. Demonstrates strong teamwork and collaboration at all times.

16. Willingness to work on a rotating (24/7) shift, 5 days a week.

Job Description:

1. Serve as the main point of contact for customers and partners, handling inquiries and providing support via voice, email, online chat, and case management systems.

2. Set realistic expectations and resolve issues related to orders, payments, and app-related inquiries to ensure a positive experience.

3. Respond to inquiries on social media platforms, addressing questions about services, promotions, and support options through native channels or CRM tools.

4. Handle escalations, service recovery cases, and manager callbacks via email to ensure timely and satisfactory resolutions.

5. Strive for First Contact Resolution (FCR) according to standard operating procedures; follow up through callbacks, emails, or social media as needed when FCR is not achieved.

6. Monitor and manage escalation queues and backlogs, focusing on areas such as bookings, payments, and account-related inquiries.

7. Update case details accurately in relevant systems, including CRM and internal documentation tools.

8. Meet and exceed Key Performance Indicators (KPIs), such as average handling time, FCR rate, response time, and customer satisfaction score.

9. Document case details thoroughly in the Customer Relationship Management (CRM) system.

10. Provide clear and accurate information to customers and external partners as needed.

11. Effectively resolve issues related to order fulfillment, payment disputes, and app functionality.

12. Contribute to refining and improving dispute resolution processes.

13. Communicate professionally and clearly with both users and stakeholders.

14. Support the Team Leader in monitoring real-time performance and take proactive action as necessary.

15. Take on additional responsibilities and support ad-hoc projects as assigned by the Team Leader or Management.

16. Foster strong collaboration with team members to maintain a positive work environment.

17. Participate in ad-hoc projects or campaigns as needed to support business objectives.

18. Perform any other duties as assigned by Management.

Job Requirement:

1.   Diploma/Advanced Diploma, Bachelor’s Degree, or equivalent in any field.

2.   Preferably an Executive with experience in Customer Service or a similar role.

3.   Minimum of 1 year of relevant experience in a contact center setting is preferred.

4.   Experience managing live chats, emails, and inbound calls.

5.  Open to both fresh graduates and experienced candidates, with entry level based on prior experience.

6.   Strong communication skills across email, face-to-face interactions, and messaging platforms.

7.   Proficiency in English and Mandarin, both spoken and written.

8.   Proficiency in additional languages such as Malay & Cantonese, is an advantage.

9.   Strong business writing skills.

10. Proficient typing skills.

11. Excellent logical thinking and problem-solving abilities.

12. Ability to work independently and thrive in a fast-paced environment.

13. Positive attitude, team-oriented, and eager to learn.

14. Quick learner with the ability to adapt to changes.

15. Skilled in multitasking, prioritization, and time management.

16. Demonstrates strong teamwork and collaboration at all times.

17. Willingness to work on a rotating (24/7) shift, 5 days a week.

Job Description:

1.  Lead, mentor, and manage a team of Customer Care Specialist , ensuring their adherence to company policies and customer service best practices.

2.  Conduct regular performance evaluations and provide constructive feedback to team members to ensure continuous improvement.

3.   Monitor and ensure that team members meet or exceed performance metrics such as response times, resolution rates, and customer satisfaction scores.

4.  Manage staffing levels, shift rotations, and schedules to ensure full coverage for a 24x7 customer service operation.

5.  Foster a positive team environment and motivate team members to achieve their goals.

6. Respond to escalated customer inquiries, resolving complex issues related to payment processing, subscription services, and fraud prevention.

7.  Lead the team in maintaining a customer-centric approach, ensuring high standards of service and satisfaction.

8.  Develop, analyze, and present reports on key performance metrics such as call resolution rates and customer satisfaction scores.

9.  Use strong analytical and mathematical skills to evaluate data and identify trends or areas of concern within the team's operations.

10. Work closely with cross-functional teams, including product and operations, to ensure seamless customer service operations and address issues efficiently.

11. Participate in meetings and collaborate with leadership to provide insights and recommendations for improving customer service operations.

12. Utilize advanced Microsoft Excel, Word, PowerPoint, and Outlook skills to prepare detailed reports, presentations, and operational updates.

13. Ensure accurate documentation of customer interactions and resolutions in the company’s CRM system.

14. Lead the team with a risk-based approach, ensuring compliance with payment processing regulations and digital industry standards.

15. Identify potential fraud or security risks and work with the fraud prevention team to mitigate and prevent issues.

Job Requirement:

1. Minimum Diploma, Advanced/Higher/Graduate Diploma, or Bachelor's Degree in any field or equivalent.

2. 4 years of experience in a call center environment, preferably within the e-hailing, e-commerce, financial services, banking, or commercial sectors.

3. At least 2 years of experience managing a team in a customer service setting.

4. Advanced proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.

5. Strong understanding of e-hailing model.

6. Strong analytical and mathematical skills with attention to detail.

7. Creative and critical problem-solving skills, with the ability to apply a risk-based approach to complex issues.

8.   Excellent written and verbal communication skills in English.

9.  Proficiency in additional languages such as Malay, Cantonese, or Mandarin is an advantage.

10. Proven ability to lead a team, manage performance, and provide constructive feedback.

11. Ability to work with cross-functional teams to achieve desired results.

12. Self-motivated, positive attitude, and strong customer service ethics.

13. Ability to handle multiple tasks in a fluid, fast-paced environment and prioritize effectively.

14. Passionate about customer satisfaction and leading by example.

15. Willingness to work shifts in a 24x7 operation with rotating off days.

16. Able to respond to customer inquiries in a professional manner, maintaining the company’s reputation for high-quality service.

Responsibilities:
To perform day to day tasks, being able to demonstrate a thorough understanding of our customers’ expectations and execute them with an appropriate sense of urgency, attitude, commitment and professionalism. You are required to be our customer’s ‘go-to’ person for all their freight forwarding needs. In addition to this, to perform tasks as requested, including, but not exclusive to, assisting in general customer service duties.

Job Purpose:
To provide administrative assistance to the AM Department. To assist the Account Managers in implementing winning account management strategies with focus on designated key accounts for achieving the financial targets, productivity standards, market focus & share objectives, customer satisfaction and loyalty objectives. To assist Account Managers in penetrating and expanding the market share of the designated key accounts.

Key Accountabilities:

• Support the Account Managers in QBR’s (business reviews) and presentations preparations.
• Support the department with RFQ’s.
• Support the department in business development and customer retention.
• To coordinate with the Account Managers in providing administrative assistance to the Department, function as back-up for Account Managers when specific support is needed.
• To perform the coordinating role and focus on specific designated accounts of the company and take ownership.
• To ensure that all customers that you are responsible for have Standard Operating Procedures in place, 'Customer SOP'.
• Timely, accurate and proactive communication with customers.
• To focus on customer service compliance, to coordinate with customer service and operations teams, to comply to the preset account documentation processes and productivity standards.
• To participate in customer service reviews, customer satisfaction surveys and making analysis for the designated accounts.
• Follow up on AR status.
• To assist in Transition & Implementation of account.
• Meeting customers with the Account Managers whenever required.
• To take up additional tasks as required to meet the Department’s needs.

Job Summary:

As the Technical Manager for Coil Coatings and Industrial Coatings, you will play a critical role in overseeing and managing technical aspects related to the development, production, and quality control of coatings used in various industrial applications, with a focus on coil coatings. You will lead a team of technical professionals, ensuring the successful execution of projects, product development, and adherence to quality standards. This position requires a deep understanding of coatings technology, project management skills, and the ability to work collaboratively with cross-functional teams. Maintain, drive, supervise and implement robust technical standards, systems, and processes.

Key Responsibilities:

Technical Leadership:

• Provide technical expertise in coil coatings and industrial coatings, including formulation, testing, performance and application processes.
• Lead research and development efforts to improve coating performance, durability, and environmental sustainability.
• Stay updated on industry trends, emerging technologies, and regulatory requirements.

Team Management:

• Supervise and mentor a team of technical professionals, including chemists, engineers, and technicians.
• Foster a culture of innovation, collaboration, and continuous learning within the team.

Product Development:

• Collaborate with cross-functional teams to develop new coatings products tailored to specific customer requirements.
• Oversee the entire product development lifecycle, from concept to commercialization.
• To analyse market trends and requirements to design products with long term view and sustainability objective.

Quality Control:

• Develop and implement quality control procedures to ensure coatings meet industry standards and customer expectations.
• Investigate and address any quality-related issues, providing solutions and improvements as needed.

Project Management:

• Plan and execute technical projects related to coatings development, process optimization, and quality improvement.
• Monitor project timelines, budgets, and resource allocation to achieve project goals.

Customer Support:

• Collaborate with the sales and marketing teams to provide technical support to customers, addressing their inquiries and resolving issues.
• Develop effective relationship with customers to differentiate Beckers offering
• Conduct product presentations and technical training for customers and internal teams.
• To create awareness and promote existing product range along with Sales and marketing department.

Regulatory Compliance:

• Ensure that coatings products comply with local and international regulatory standards and environmental regulations.
• Provide direction and support to ensure compliance with relevant legislative and compliance standards.
• Ensuring the integration of QMS requirements into the organization’s business process
• To recognize health and safety is a responsibility of every employee, to take reasonable care of oneself and others and to comply with Beckers’ Environmental Health and Safety policy and any Beckers procedures / rules that apply to the role.

Scope of Position: Develop, maintain, lead and measure Expeditors’ product and service deliverables to satisfy the specific needs of a Corporate Account(s).
Continually seek opportunities for service enhancement and improved tactical management. Increase our share of customer business on an annual basis.

Major Duties and Responsibilities:

Account retention, Strategic responsibilities:

• Continually seek improvement in procedures and services to create more efficient and
• cost effective operations.
• Continually search for and implement cost savings within Expeditors (whether through
• efficiencies or hard cost savings).
• Design and manage QMR process with account input. Maintain and participate in
• scheduled QMRs locally.
• Manage schedule of global QMRs when applicable. Consolidate data from global QMRs.
• Involve Branch Managers or Key Department Managers in the QMR process.
• Facilitate communication amongst all key contacts and all related Expeditors
• contacts.
• Facilitate cooperation and positive working relationship with 3rd party vendors
• Communicate technology updates and tools proactively.

Account retention, Tactical responsibilities:

• Maintain all account rates and tariffs.
• Keep rates fresh and manage yields on a monthly basis.
• Coordinate RFQs and rate requests.
• Ensure the branches file ATS and advise TLI number.
• Distribute rate information as needed within the Expeditors network timely.
• Provide clear instructions on operational requirements so that branches can construct their DLSOPs.
• Ensure branches are maintaining / updating DLSOPs.
• Make sure all Expeditors branches are aware of account key contacts in their location. 
• Email distribution backed with quarterly conference calls are the preferred method.
• Assist and support all Expeditors in-house operations representatives based at the Corporate Account.
• Establish and direct all reports required to evaluate Expeditors performance.
• Establish target performance metrics with the account.
• Ensure that a functioning and agreed upon invoicing - payment process is in place. Make sure this is included in the DLSOP.
• If a third party payment center is involved, ensure process flow and contacts for escalation is in place in DLSOP.
• Assist with collections on past dues over 30 days.
• Provide assistance in resolution of regional claims and disputes.
• Set up Management reports to ensure global consistency and data integrity.

Account development, Strategic responsibilities:

• Continually search for and implement cost savings for your client by improving processes and eliminating waste.
• Establish, maintain and review account objectives through the use of an annual business plan reviewed quarterly with Corporate Sponsor and key personnel.
• Identify opportunities and keep Teamsell updated accordingly.
• Be dedicated to the success of Expeditors and the program using ethical business practices, personal commitment, passion & sacrifice, and an obsession with the fundamental details of running the business.

Account development, Tactical responsibilities:

• Travel when necessary within region to branch offices, customer field offices, and account customers to resolve issues, review branch operating procedures, and maintain customer information and satisfaction. International travel as required.
• Update key customer contacts with industry information through newsflashes, insights and global news that directly affect them.
• Maintain lines of communication with all key contacts – locally, regionally or internationally – as needed within account’s organization.
• Maintain a thorough client organizational chart with all key contacts showing responsibilities and role (i.e.; decision maker, influencer, advocate, coach)
• Ensure advanced notice of service irregularities.

The Operation Manager shall be responsible to assist on the matters pertaining to either Air & Sea Import or Export Operations for the branch assigned.

a) Coach and develop a team

• Able to structure a huge team (40+ people).
• Ensure that nominated people have the relevant skills.
• Ensure that the use of tools and processes is properly mastered by his/her teams.
• Implement the strategy for assigned perimeter.
• Actively encourage the training, personal and career development of the departmental team through the annual Performance Appraisal process and regular review of industry training and certification regulations.
• Maintain up to date industry knowledge and ensuring employees are kept informed of company, industry and branch news.

b) Operations

• Act as mediator between customer and customs officer in case of dispute.
• To attend and solve any custom related issue. Ensure all freight forwarding operations and processes are carried out in accordance to Company’s objectives.
• Ensure that all documentation and assignments are carried out in a timely manner.
• Ensure business flow and work processes are as per ISO9001 and requirements.
• Ensure operations departments provide quality service at all times.
• Maintain high standards of customer care and ensure that the clients are professionally served.
• Ensuring strict adherence by the departmental team to company procedures.
• Produce monthly, quarterly and ad-hoc reports, as required by national / branch management, including operational and productivity KPIs.
• Actively reviewing operational procedures, identifying opportunities for improvement, and promoting continuous improvement within the team.
• Act as the first point of escalation for the sea freight/air freight export, import and customs team for commercial and operational issues.
• Management of all employee relations matters: Timekeeping, Absence, Disciplinary and Grievance etc.

c) Billing

• Ensure billing is done accurately and timely.

d) Transformation & improvement

• Active participation in business reviews together with Regional Contract Manager/ Management to present contractual performance and identify common service issues.
• Solve customer’s recurrence service issues
• Monitor the good deployment and efficiency of new operational practices with the 3PLs

e) Specific Activities

• Carrying out any other request made by their manager.

• Proven track record in a similar role, ideally in a 4PL environment
• Experience in transport management / freight forwarding experience (Air operations)
• Transport Operations Management (Airfreight, Seafreight, Rodafreight)
• Team spirit and leadership
• Well organized and able to structure a huge team (40+ people)
• Service minded personality
• Hands-on approach and curiosity, can-do and positive attitude
• Problem solving ability
• At ease with Web application and MS Office pack (MS Outlook).
• Ability to work under pressure
• Fluent in English + local language

Your responsibilities as Data Analytics Manager will include but not limited to:

• Lead and manage comprehensive data projects, addressing business issues by gathering insights from various sources, analysing data, identifying trends, building models, and providing actionable recommendations through automated reports.
• Regularly review commercial data to pinpoint areas for enhancement and provide targeted recommendations backed by in-depth analysis.
• Employ statistical and analytical methods to interpret large datasets, drawing key conclusions and uncovering patterns, trends, and improvement opportunities.
• Develop, automate, and validate new reports, implementing corrective measures to enhance data accuracy and reliability.
• Deliver consistent reporting and analysis to senior management to support strategic business decisions.
• Guide and mentor junior BI team members, promoting best practices and supporting their professional growth.
• Stay updated on the latest trends and technologies in business intelligence, ensuring the team adopts best-in-class tools and methodologies.
• Ensure data quality and accuracy across all business intelligence solutions.
• Build and maintain good relationships with internal stakeholders to gain a deep understanding of business needs, challenges, and opportunities.
• Provide training and ongoing support to end-users on BI tools and solutions.
• Respond to ad-hoc data requests and analysis, offering insights and recommendations for further actions.
• Support budgeting and forecasting initiatives by providing accurate data insights.
• Any other assignments as directed by immediate superior as and when required.

A Business Development Manager (Operations Executive) in ecommerce typically focuses on driving business growth, optimizing operations, and improving profitability.

Key responsibilities

·Conduct thorough market research to identify new business opportunities and understand industry trends. Analyze competitors and evaluate their strategies to develop effective counterstrategies.

·Build and maintain strong relationships with existing clients. Ensure client satisfaction and identify opportunities for upselling or cross-selling products/services.

·Oversee the execution of business development projects and Coordinate with various departments to ensure smooth implementation of strategies.

·Monitor and report on the progress of business development activities. Use data and metrics to evaluate the effectiveness of strategies and make necessary adjustments.

·Work closely with the marketing team to create and implement promotional campaigns.

·Develop marketing materials and presentations for client meetings.

·Develop and execute sales strategies to meet or exceed revenue targets. Negotiate contracts and close deals with clients.

·A degree in Business Administration, Marketing, or a related field.

·Having at least 2 years of relevant experience·Good interpersonal and problem-solving skills

·Ability to prioritize and multi-task

·Good English (written and spoken) and computer skills

·Ability to prioritize and multi-task

·Highly responsible with attention to detail.

NIQ Retailer Vertical (RV) simplify and streamline collaboration between retailers and suppliers by providing a joint set of tools through a shared platform. Now, you can access diverse data sources, visualizations and analytical tools that help you differentiate your brand while keeping your retailer’s perspective top of mind. With you and your retailers using the same tools, you’ll be able to deliver mutual growth with speed, accuracy and consistency.

Maintain a client service orientation by managing day-to-day administration of client service and coordinating on analysis and reporting of assigned research projects.

Responsibilities

• Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
• Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews and also by providing value-added analyses and response to special requests.
• Undertake sales activities independently or in conjunction with senior staff in terms of preparation and delivery of proposal and credentials
• Ensure the generation of required revenue from the assigned client portfolio and proper contract costing in order to meet the agreed budget targets
• Identify and recommend enhanced and new services that answer clients' business needs
• Build and maintain ongoing relationships with the identified key persons within client organization.

A Little About You

With your analytical thinking, you will be able to see beyond the numbers and create a seamless analysis to help your client’s business to grow. Being an open mind will help you in learning and understanding the world of FMCG, in which your clients play. The ability to manage time and set up priorities will define your account management style.

Doka is currently looking for a dynamic Product Manager – Innovation Hub Asia to lead the development of our product portfolio in the Innovation Hub Asia, driving its deployment and lifecycle across multiple markets in collaboration with local and regional teams. If you are passionate about your work, have an inner drive to succeed and a desire to learn and grow from your experience, this could be the perfect next challenge for you.

Reporting to the Head of Innovation Hub Asia, this position plays a key role in shaping the future of Doka’s product offerings by setting strategic direction and managing the product roadmap to align with the company’s goals.

You will be responsible for:

• Mastering the Product Portfolio: Develop a deep understanding of the product portfolio and its related applications, including technical details, application fit, and value propositions, to effectively position and drive products across markets.
• Leveraging the Portfolio for Growth: Actively use and showcase the portfolio to drive business performance and support growth initiatives in various regions.
• Market Insight & Competitive Analysis: Gain a thorough understanding of the local market landscape, competitive dynamics, and Doka’s positioning, identifying key differentiators and their relevance to customers in driving business success.
• Customer Engagement & Needs Analysis: Cultivate strong relationships with both internal and external customers, identifying both met and unmet needs. Regularly engage with customers and job sites to gain a grounded understanding of applications and business requirements.
• Commercial Ownership & Value Creation: Exhibit a commercial mindset with full ownership of the portfolio, driving sustainable value creation by proactively taking action and ensuring timely follow-up to achieve impactful results.
• Data-Driven Decision Making: Analyze commercial and financial data to make informed, fact-based decisions that optimize portfolio performance and guide business strategy.
• Creative Product Development: Use creativity to translate customer needs into clear hardware, software, and service requirements. Drive product differentiation while balancing trade-offs and focusing on the most important priorities.
• Collaboration & Cross-Functional Alignment: Work closely with relevant functions within the business unit, hubs, and markets to balance innovation, feasibility, and customer value with cost efficiency and operational effectiveness in collaboration with development, supply, and quality teams.
• Portfolio Promotion & Communication: Promote the product portfolio both internally and externally, clearly communicating its value and strategic direction to key stakeholders and ensuring alignment across teams.
• Product Management Expertise: Master product management tools, processes, and systems (e.g., PDP, SAP) to streamline workflows, support effective decision-making, and ensure the efficient execution of product strategies.

ABOUT YOUR ROLE: You will be essential to our products' success from ideation to market launch as an experienced product manage and will be part of our product management team. You will need to have  a strong combination of technical expertise, business acumen, and strategic thinking. You should also have a track record of effectively launching products into the market and maximizing their performance over the course of their lives and in addition, act as the “Voice of the local business/market”, while aligning with regional strategy. You will be based in Kajang, Selangor . You will report to the Senior Manager, Product Management, ASEAN.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Create a well-defined product strategy that is in line with the overarching business goals. Make a thorough product plan that outlines both short- and long-term objectives, and manage it.
• Work closely with the local RnD team to develop & launch products which are truly unique to the local market. Identify, highlight & work with the regional team for bigger platform projects.
• Map out key competitors' product portfolio, conduct research & benchmarking studies to develop a deep understanding of their market position.
• Clearly convey product plans, updates, and significant achievements to external partners and internal stakeholders. Serve as a liaison between teams with and without technical expertise.
• Use customer insights and data analytics to create well-informed choices. 
• Develop and execute go-to-market strategies, including product positioning, messaging, and pricing.
• Joint visits to converters & end users along with sales & segment teams on project basis for new opportunities.
• Work closely with the Marcom team to develop a Commercial Messaging package including Collaterals, Selling Tools, Product Services Guide, Standardized Product Data Sheets and Launch Pack for local products & ensure alignment with regional guidelines.
• Develop new suppliers or new products with existing suppliers to ensure products are introduced to the market of greatest value.
• Provide training, consultation and support to customers, sales and quality consultants in product technology.
• Summarize and conclude the product introduction plan and manage constructive conclusions with the team.
• Gain preliminary understanding of regulatory/compliance requirements related to product and market applications.

About the job

IKEA Malaysia is seeking a passionate Fulfilment Manager with a strong commercial sense to drive our ambitious agenda, supporting the country in strengthening the IKEA brand and its competitive position through ensuring efficient and effective customer fulfilment operations, coordinating supply and demand to maximize product availability while minimizing costs, integrate global supply/logistics strategies into country fulfilment approach to optimize fulfilment execution and provide a great customer experience across all selling channels.

Your assignment

• Accountable for leading, coaching, and developing the country fulfilment organisation in securing excellence in-store fulfilment operations through strong matrix support. Lead and inspire the Store Logistics Manager matrix and provide support with the necessary tools, methodologies, and functional competence.
• Identify and motivate talents within the country fulfilment organization and secure long-term competence development and succession plans that contribute to a successful future of IKEA growth. In addition, the matrix relationship supports competence development and succession for the key logistics roles in the stores.
• Be an active member of the Global fulfilment network and share the responsibility for securing strategic direction, growth, and sustained profitability in the country.
• Participate actively in creating the country’s business plan and be accountable for converting it into fulfilment actions and goals to ensure fulfilment contributes to maximising growth in each country.
• Work actively in the country's commercial team and contribute to the creation of the commercial calendar by fully integrating the fulfilment considerations thereby maximising the availability of stock for customers across all selling channels at the lowest possible cost.
• Accountable for securing the fulfilment capacity requirements that form a part of the total supply chain capacity is integrated into the country expansion plan.
• Develop the customer fulfilment business through innovations in technology, equipment, process improvement, people development, and sharing of best practices.
• Deliver the best possible fulfilment performance results that contribute to the total value chain results by managing logistics costs in retail and initiating actions to reduce costs.
• Set clear goals and expectations, such as logistics costs reflecting regional and local retail/supply strategies including country goals, and make time to follow these up with the Logistics Managers in each store in the country.
• Ensure that all units (service offices and stores) work ethically and in compliance with internal and external laws/rules, including legislation relating to risk, sustainability, and health and safety regulation.

Role purpose
• Drive the Syngenta Professional Solutions, Professional Pest Management (PPM) business (details as per below) in Malaysia
• Formulate & implement strategies and manage projects to achieve growth objectives with alignment to regional aspirations & strategies
• Review development strategy to optimise product portfolio, prepare launch plans, ensure effective post launch activities to maximize growth, evaluate new opportunities, review channel/KAM strategy to maximize effectiveness
• Explore and accelerate growth opportunities in PPM across Malaysia.
• Prepare and communicate technical-commercial information to ensure efficient knowledge
transfer to internal and external stakeholders
• Manage and update sales forecast regularly for Malaysia
• Achieve agreed sales and tech-related targets with sales delivery and profitability for PPM.
• Manage NPI (New Products) based on country needs
• Provide technical support for marketing and commercial.

Accountabilities
Business Development
• Formulate growth and market development strategies.
• To ensure growth project deliverables are achieved on schedule
• Ensure that the right products are developed and registered to support profitable business growth
• Review and revamp (if necessary) distribution networks
• Ensure there is adequate ‘pull strategy’ via demand creation activities such as technical advisory services, technical information, etc
• Ensure field demonstrations communicate advantages and value propositions for PPM solutions
• Identify new market opportunities for all business pillars in Malaysia (including new ai’s, formulations and/or use of application technology)
• Ensure the product supply, product trial and product registration are on track from time to time
• Pro-actively look for innovative growth opportunities

Communication Liaison
• Liaise with and proactively influence key stakeholders (internal & external) with relevant technical & commercial information
• Build strong relationships with key growers, stakeholders and channel partners to facilitate the positioning of Syngenta products as the products of choice based on a strong technical position & confidence in use
• Liaise with MY and/or APAC business teams to ensure timely execution of action plans, knowledge transfer and sharing of best practices
• Identify knowledge gaps and develop relevant technical and commercial training to support channel

You will play an important role to:

• Coordinate, direct and control the work of the sales personnel and ensure the achievement of sales targets and objectives.

• Ensure good knowledge of the market and monitor competitors' activities and provide any marketing data for management's information.

• Communicate with the field sales force on the company policies, product development, sales programs.

• Appraise the performance and assist in the training and development of sales personnel.

• Ensure all relevant market/business information relating to the credit worthiness and/or financial standing of any sales prospects are communicated earliest to all sales personnel and take necessary business protection action immediately.

• Ensure Company stated credit terms are adhered to and be responsible for all collection of debts from customers in a timely manner.

• Ensure leasing arrangements for customers are adhered to strictly and complete all relevant documentation in the shortest possible time.

• Reviews market analyses to determine customer needs, price schedules, and discount rates.

• Monitors and evaluates the activities and products of the competition.

• Maintains good relations with customers, advise them of Company's services and provide product and pricing information.

• Close liaison with technical team on any technical problems and ensure they are attended to immediately.

To be successful in this role, you will need to have:

• Handling corporate account with good presentation skill

• Strong passion in helping customers in their business digitization journey and have established a comprehensive client base through your past & current sales roles.

• Passionate about sales and derive satisfaction in being able to articulate the business benefits of Konica Minolta’s IT offerings and deliver positive outcomes that enhances & improves your client’s business.

• A strong team player and have demonstrated the ability to collaborate effectively with different internal supporting business units such as Support, Engineering, Operations & Marketing.

About the job

Are you passionate about shaping the future of omnichannel retailing? As the Omnichannel Development Manager at Ikano Retail, an IKEA retailer in 5 countries, you will play a pivotal role in enhancing the customer experience across multiple channels. You will drive strategic initiatives that elevate both the in-store and digital experiences, ensuring a seamless, personalized journey for our customers. Your work will be crucial in aligning key stakeholders and spearheading the development of innovative customer-facing solutions that define the future of IKEA’s omnichannel presence.

Your assignment

In this role, you will:

• Drive the creation of a unified customer experience that increases accessibility, convenience, and loyalty across all digital and physical touchpoints.
• Collaborate with functional and market leaders to remove barriers to a seamless shopping experience and empower store coworkers with tools and training for omnichannel selling.
• Drive strategic initiatives such as launching new payment & financing solutions or new digital solutions, such as personalized content and AI support, to enhance both in-store and online customer engagement.

About the job

As the world's largest research organization, Nielsen IQ is powered by talented creative scientists. Our Data Scientist Business Leaders come from diverse disciplines such as statistics, research methodology, mathematics, psychology, business, engineering, physics and demography. These professionals drive innovation, new product ideation, develops complex analysis and delivery of data insights to measure what consumers buy.

Responsibilities

• Own Data Science solutions for client requests and provide initial recommendations for complex client raised issues.
• Support Internal and External Clients with the understanding of Data Science design and methodology.
• Accompanied senior leaders meet with clients to understand business needs and help offer innovative solutions.
• Work on creating new solutions use cases, proof of concept and prototypes by exploring diverse data sets using tools such as python/r.
• Understand Nielsen products and services to suggest new solutions for client challenges.
• Collaborate with other Data Science team units.
• Automate and develop solutions for existing processes.
• Innovate and create out of the box solutions by leveraging large and diverse data sets and state of the art technologies.

To lead, develop and inspire the Com&In team and other functions in the store in increasing the home furnishing interest of the many people and creating demand for home furnishing solutions and know how in the local market. Accountable for the store layout, range presentation and store communication thereby contributing to positioning the IKEA brand as the leader in life at home.

RESPONSIBILITIES OF THE JOB

• Lead and inspire the KV Com&In team to use knowledge of IKEA home furnishing and people's life at home to grow the business.
• Partner with the store manager to stimulate and increase interest in home furnishing for all co-workers in the store.
• Be the creative leader by initiating and facilitating workshops to generate creative directions.
• Secure vitality and seasonality in the store by creating and implementing a store commercial calendar together with the store management team.
• Lead the KV Com&In team in securing relevant and inspiring range presentation solutions, an optimal store layout and effective and efficient store communication that builds the IKEA Brand and distances IKEA retailers from the competition.
• Secure that the commercial team has the right understanding of store layout, range presentation and store communication thereby contributing to the work method for range presentation.
• Contribute with knowledge of people's life at home and consumer shopping behaviour in the creation and implementation of the store business plan.
• Based on the national competence development plan, identify current and future business needs in order to recruit, develop and retain a high performing and passionate KV Com&In team.
• Lead and challenge the Com&In team to constantly take actions that exploit commercial opportunities both in the short- and long term.
 

NIQ GFK CMI’s Customer Success Team is focused on delivering world class insights and reports to the clients and striving for very high level of Customer Satisfaction and advocacy.

Customer Success is NIQ GFK’s key department which is instrumental for the company’s success.

A successful candidate for this role will be someone who can establish strong relationships with both our clients and our colleagues. You will quickly become a trusted partner, working with many of our clients’ teams, including marketing, sales, category, and many more.

You will be expected to understand our clients’ needs and then create and present solutions that help achieve their strategic and tactical goals.  

If telling stories through data excites you but you’re uncertain whether you have the data knowledge: get in touch. We have an excellent training program, ensuring you understand all our products and how we create analyses.  

Responsibilities

• Lead a team of 3 - 5 analysts to deliver consistent and high-quality actionable insight   
• Build and maintain strong relationships with senior client stakeholders  
• Coach, develop and inspire team to develop careers and drive innovative approaches to client briefs  
• Manage internal stakeholders and projects to ensure the client’s requirements are translated into delivering the very best NIQ-GFK CMI can offer.   
• Proactively share and exchange best practice and industry knowledge across NIQ-GFK internal teams  
• Be responsible for delivering analytics & insights services and conducting tactical client training for Guided Analytics & NIQ GFK CMI products and solutions such as Brand Health, segmentation, Usage & Attitudes, Customer Experience, Shopper and Qualitative research.
• Entrusted to deliver flawless research and analytics to our clients. 
• Be responsible for identifying opportunities through day-to-day engagements with our clients, handing off opportunities to Account Development to pursue 
• Have a strong working knowledge of the client business priorities and the role we can play in supporting these goals
• Be a confident and capable crafter of compelling insights, deliver clear and actionable recommendations to our clients helping them grow their business.    

Your assignment

• Leads, coaches and develops a team of co-workers by creating and implementing a structured information flow to achieve alignment in all relevant lease administration processes related topics.
• Ensures efficient and timely lease contracts and other relevant document signing processes.
• Responsible for ensuring process efficiency by regular efficiency analysis of the lease administration and tenant operation processes.
• Responsible for leading tenant coordination processes, guidelines, and manuals to smooth tenants’ opening in the shopping centres.
• Responsible to lead and support design guidelines revision and deliverables.
• Contributes to current/new systems and database development.
• Responsible to guarantee and organise high quality data to support reports and analytics.
• Responsible to ensure governance compliance with the mandatory legislation and internal Ikano rules and regulations
• Prepare, propose and manage the Department travelling an expenses budget
• Responsible for developing, issuing, distributing and implementing instructions and template for development of lease strategies/yearly lease plans/budget and/or any lease development

• Responsible in developing and reviewing the annual compensation review process which include job evaluation, salary and benefits market competitiveness benchmarking, merit increase recommendations and all other policies and guidelines related to total compensation and benefits.
• Active involvement and lead in the role out of country or worldwide compensation programs or deployment of Corporate Rewarding/Compensation strategies.
• Collaborate with internal stakeholders such as HR Business partners and Location HR, Business division leader, Senior management in designing and implementing the annual compensation and benefits plan that aligned with business objectives.
• Conduct robust market research and analysis to benchmark compensation levels, benefits, and incentive structures against industry standards and competitors for local and international compensation schemes.
• Monitor market trends and legislative changes related to compensation and benefits, providing recommendations and guidance, and ensuring compliance with local and global regulations.
• Exchange with external networking groups and rewards consultants to keep abreast of latest compensation practices and trends.
• Drive the communication, competencies and knowledge management of compensation and benefits program and its applications, ensuring users have a clear understanding of the total rewards offerings available to them.

The purpose of the HR Manager, IKEA Klang Valley (KV) role is to lead and execute people strategies that drive employee engagement, organizational effectiveness, and business growth. This role is pivotal in integrating HR initiatives across various functions to ensure a cohesive and impactful people management approach. By leveraging IKEA's culture and values, the HR Manager, KV will optimize talent management, enhance the employee experience, and support IKEA's mission of creating a better everyday life for the many people.

Through strategic leadership and firsthand guidance, this role will translate Country People Strategies into local actions, provide HR advice to leaders, and foster an environment where IKEA's values are a living reality. As a key contributor to both the Store Management Team and the Country People Group, the HR Manager, KV will play a crucial role in shaping the business and people growth of IKEA Malaysia.

RESPONSIBILITIES OF THE JOB

• Lead the KV HR team and serve as a key contributor to the KV management team, providing HR subject matter expertise and strategic guidance.
• Translate the Country People Strategy and Ikano Retail principles into an actionable local HR plan to establish IKEA as the employer of choice in the KV.
• Oversee the entire employee lifecycle, focusing on:

1. Developing and implementing a local recruitment strategy to ensure a diverse talent pool that aligns with the store's Primary Market Area demographics.
2. Managing succession planning and talent development, including creating development programs for high-potential employees.
3. Fostering a continuous learning and development culture using the IKEA learning staircase model.
4. Implementing effective onboarding and offboarding processes.

• Ensure competitive and fair remuneration practices to attract and retain talent while managing staff costs in line with targets and budgets.
• Lead salary review processes and utilize HR data analytics to optimize related processes, such as payroll, timekeeping, and staff planning.
• Implement and analyze employee surveys (VOICE) and assist functions in translating results into actionable improvement plans.
• Promote knowledge sharing, internal mobility, and a commitment to Ikano Retail's overall success across the organization.
• Develop and implement diversity and inclusion initiatives to foster a more inclusive workplace.
• Ensure compliance with national labor laws, regulations, and agreements while maintaining positive relationships with unions and works councils, where applicable.

REQUIREMENT FOR THE JOB

• You have at least 20 years of working experience in Human Resource Management or business partnering roles, preferably from the retail or manufacturing industry, and have experience in a large and complex organizational setup.
• You are passionate about the growth and development of people, with a proven track record of leadership in fostering a positive organizational culture.
• You communicate persuasively, influence effectively, and create an environment where IKEA’s values are a strong and living reality that embraces the diversity of the workforce.
• You have experience managing change and driving organizational development initiatives.
• You are business-minded and have experience in building competence dimensions and leading strategic people assignments, contributing significantly to both business growth and employee development.
• You demonstrate strong HR analytics skills, using data to inform strategy and improve HR processes.

• Develop and implement a comprehensive technology strategy that aligns with Fresh Futures' goals in education and job placement.
• Oversee the design, development, and maintenance of the company’s technology platforms, ensuring they are user-friendly, secure, and scalable.
• Lead and mentor the IT and development teams, fostering a culture of innovation and excellence.
• Collaborate with executive leadership to identify technological opportunities that enhance our service offerings and improve the customer experience.
• Drive the research and development of new tools, platforms, and technologies to keep Fresh Futures at the cutting edge of the industry.
• Ensure compliance with relevant data protection and cybersecurity regulations.
• Manage relationships with third-party vendors and technology partners.
• Stay current with emerging technologies and assess their potential impact on our business.