Responsibilities:

• Attend to customers
• Provide support to sales team
• To provide good customer service in ensuring sales closure
• Able to familiarise with pricing & product system

Requirements: 

• Preferably with 3 years of related working experience
• Able to start work immediately will be an added advantage

Job Responsibilities:

• Helping the sales manager to improve their productivity by contacting customers through phone calls, whatsapps or emails to promote.
• Inputting orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time.
• Assisting the sales manager to have high quality, up to date support marketing material.
• Fresh graduates are encourage to apply.

Perks & Benefits

• Company trips
• Medical 
• 5 working days
• Friendly environment
• Salary on time

1. 準備全套出口貨運單據
2. 產生採購訂單、銷售訂單、銷售合約
3. 處理電子發票以滿足 LHDN 要求，其中涉及檢查所有供應商的發票。
4. 與倉庫和物流部門協調出口貨物

津貼和福利

• 員工股權
• 津貼（旅費、交通費等）
• 休閒著裝要求
• 醫療保險
• 事假
• 開放文化
• 個人發展機會
• 牙科保險
• 殘障福利
• 有薪培訓和發展

Vacancies: 

Selangor/Bandar Tropicana Aman - 1 Vacancy

Penang/Bayan Lepas - 1 Vacancy 

Job Duties & Responsibilities:

Inside Sales Support

• Responsible to source and purchase materials from both local and oversea vendors.
• To generate customer quotation at advised margin in a timely manner.
• Be one of the Customer’s key contact person for customer order management and attend to customer call.
• Follow up on account receivables from customer to avoid any delivery block by Finance & assist in remain the positive cash flow.
• Support in providing the Sales Report to Sales Representative.
• Attend to customer complaint by understand the details, log in and coordinate with internal stakeholder to provide resolution back to customer within the expected timeframe.

Customer Order Management

• Follow established processes to review the customer purchase orders, communicating with customer if any additional or special requirement is needed.
• Process customer orders efficiently and accurately by provide the customer confirmation notifications.
• Perform order entry in system includes entering the sales order, purchase order (to vendor), proforma invoice, good receipt, purchase invoice, delivery note and tax invoice.
• Communicating with vendor to monitor the efficient arrival of purchased product and provide regular shipment update to customers.
• Provide customer service by staying on top of outstanding orders and shipments status.
• Responsible to liaise and working closely with 3rd party service provider or warehouse personnel to ensure the quality and quantity aspect fulfillment of incoming goods.
• Liaise and coordinate with 3rd party service provider or warehouse personnel for both inbound and outbound deliveries arrangement.
• Picking the products based on the FEFO follow by FIFO basis. Provide the shipping instruction & complete shipping documents to 3rd party service providers or customers to ensure a seamless delivery to customers.
• Provide the necessary supports to 3rd party service providers or internal stakeholders to ensure on-time delivery to customers.
• Handle the product sample order and demo unit request (as required). 

Administrative Activities

• Responsible in the assigned administrative activities when necessary.
• Responsible to have the systematic filing system and necessary record retention to fulfill the ISO9001 standard.

Job Qualifications & Skills

• At least 2 years working experience in relevant field. Solid working experience in trading business is an asset.
• Familiar with adhesives products and experience in handling dangerous goods will be an added advantage.
• Familiarity with ERP system knowledge.
• Effective communication skills and dedication to customer satisfaction.
• Ability to work independently and a good team player with strong sense of self initiative with pro-active attitude.
• Good co-ordination, interpersonal and stress management skills.
• Able to prioritize, excellent in follow through and attention to detail.
• Good command of English

Interested parties, please click "QUICK APPLY" to submit your application, or email: asiahr@ellsworth.com.hk .

Perks & Benefits

• Good Basic
• MNC Company
• Flexible working hours
• Medical insurance
• Personal development opportunities

這些工作的職責是處理車輛和其他駕駛員相關活動，日常監控和跟進交付時間表，歸檔和整理相關文件，提供日常報告數據和跟踪信息並更新車輛交付信息，溝通與運輸商舉行會議和討論，支援汽車運輸規劃。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 公司旅行
• 醫療保險
• 有薪培訓和發展

Jobs Responsibilities:

• Ensure all final itinerary details are prepared.
• Assist in the creation of new product lines.
• Initiate and facilitate marketing and sales efforts for growing the tour department.
• Responsible for initiating the preparation of proposals.
• Run and create customer reports.
• Fluency in English and Mandarins, spoken and written, is essential.
• Maintain and update presentations for sales group and management.
• Support sales team with mailings and other correspondence

Requirements

• Require Language(s) (write, read & speak) - English, Mandarin.

• Outspoken & soft spoken person

• Good follow up skill and highly attentive to enquiry

• Basic computer skill (Outlook, excel, Words and PowerPoint)

• Fresh graduates from diploma / related field or Tourism & Hospitality who are interested to start their career

• Or minimum 1 to 2 years of working experience in the service industry will be an added advantage for this position

• Candidate without any related experience are welcomed to apply for the role as well

• Candidate with multiple years of tour operations related working experience can be considered for the role of Tour Operations Executive.

Perks & Benefits

• Medical
• EPF
• Sosco
• Have chance go overseas

• 執行倉庫部門的日常運作，以確保履行客戶的訂單。
• 規劃倉庫中的入庫/出庫貨物，以最大限度地降低成本並最大限度地提高每日產量。
• 識別並解決導致倉庫活動計畫延遲的問題。
• 負責及時更新客戶訂單並提供必要的更新/報告。
• 每月對所有客戶的貨物進行庫存盤點
• 確保對不合格產品和產品投訴進行適當控制。
• 依照營運助理經理的指示執行其他任務。
• 準備交貨文件、發票。
• 處理銷售計劃和監控。
• 確保按時向客戶提交銷售報告。
• 與 WM 和 EM 的採購員聯絡，確保所有櫃檯設定/銷售活動都按照提供的貨架圖完成。

津貼和福利

• 定期團隊活動
• 公司旅行
• 醫療保險
• 開放文化
• 個人發展機會

Job Description

• Responsible to support daily operations in warehouse by ensuring adequate manpower to perform warehouse duties.
• To ensures all inventory transaction are completed within the timeline and maintain stock accuracy.
• To conduct inventory count and assist to verify stock discrepancies.
• To ensures the security and accountability of materials and goods with inventory control.
• To be able to plan & organize storage space.
• To supervise a team of assistant supervisor and material handlers for stuffing and un-stuffing of containers for export and import shipments.
• To suggest improvements to eliminate hazards, feedback on inadequacy of operational control, risk assessment and safe work procedure.
• To ensure the cleanliness of the warehouse and proper and safe functioning of warehouse tools, facilities and equipment.
• Knowledge of driving forklift is an advantage.
• Able to work long hours when required.

*Able to operate forklift or reach truck is an advantage

Perks & Benefits

• Regular team activities
• Company trips
• Medical insurance
• Open culture
• Personal development opportunities

JOB DESRIPTION

• Communicate with customer
• Brief merchandiser on every single job task
• Monitoring and ensure merchandiser carry out daily duty
• Ensure photo submit by merchandiser display according to plano that given by customer
• Submit photo before after to customer for checking
• Compile of merchandiser photo before and after, and update monthly merchandise report to customer
• Carry out other ad hock task as instructed by Superior

Perks & Benefits

• Regular team activities
• Company trips
• Medical insurance
• Open culture
• Personal development opportunities

職位描述

• 與客戶溝通
• 向跟單員簡要介紹每項工作任務
• 監控並確保跟單員履行日常職責
• 確保商家根據客戶提供的平面圖提交照片展示
• 將前後照片交給客戶核對
• 整理跟單前後的跟單照片，並向客戶更新每月的跟單報告
• 依照上級的指示執行其他臨時任務

津貼和福利

• 定期團隊活動
• 公司旅行
• 醫療保險
• 開放文化
• 個人發展機會

職位描述

• 負責支援倉庫的日常運營，確保有足夠的人力來履行倉庫職責。
• 確保所有庫存交易在時限內完成並保持庫存準確性。
• 進行庫存盤點並協助核實庫存差異。
• 透過庫存控制確保材料和貨物的安全和責任。
• 能夠規劃和組織儲存空間。
• 監督助理主管和材料處理員團隊對進出口貨物的貨櫃進行裝卸。
• 提出改進建議以消除危險，反饋操作控制、風險評估和安全工作程序的不足。
• 確保倉庫的清潔以及倉庫工具、設施和設備的正常和安全運作。
• 懂駕駛堆高機者優先。
• 需要時能夠長時間工作。

津貼和福利

• 定期團隊活動
• 公司旅行
• 醫療保險
• 開放文化
• 個人發展機會

Auto leasing can significantly reduce complicated vehicle related administration work and cost for customers such as registering the customer’s vehicle, obtaining insurance, paying tax, maintenance, and disposal of vehicles, etc.

This position is responsible for overseeing all commercial vehicles, drivers, and related assets, including their operations, conditions, external and internal policy compliance, and overall performance.

- Oversee the day-to-day operations of company's vehicle fleet.

- Ensure that all vehicles are properly maintained and repaired when necessary.

- Assist with customers’ vehicle breakdowns and accidents promptly and prepare necessary documents.

- Check vehicle dealers’ request and decide a next step to do considering company’s cost.

- Manage a team of fleet admin to ensure correct documentations and customer service.

- Manage a team of driver’s schedule.

- Carry out administrative duties such as invoices, and maintenance records, etc.

- Keep up to date on newest technologies and knowledge in the automobile industry.

- Expand panel workshop and apply credit facility.

- Expand secondhand dealers for disposal cars.

■MUST TO HAVE:

- Working experience in fleet management role

- Experience in corporate customer service

- English language proficiency

- Valid driving license

Transport (RM100), Petro/Toll claimable, Medical Insurance (depends on age and positions)

汽車租賃可以大幅減少客戶複雜的車輛相關管理工作和註冊等成本 客戶的車輛、購買保險、納稅、維護和處置車輛等。

該職位負責監督所有商用車輛、駕駛員和相關資產，包括其營運、狀況、外部和內部政策合規性以及整體績效。

- 監督公司車隊的日常運作。

- 確保所有車輛在必要時得到適當的維護和修理。

- 及時協助客戶處理車輛故障和事故並準備必要的文件。

- 檢查車輛經銷商的要求並考慮公司的成本決定下一步要做的事情。

- 管理車隊管理團隊，以確保正確的文件和客戶服務。

- 管理司機團隊的行程。

- 履行行政職責，例如發票和維護記錄等。

- 隨時了解汽車產業的最新技術和知識。

- 擴大小組研討會並申請信貸額度。

- 擴大廢棄汽車的二手經銷商。

■必須具備：

- 車隊管理職位的工作經驗

- 有企業客戶服務經驗

- 英語語言能力

- 有效的駕駛執照

交通（RM100）、汽油/通行費可索賠、醫療保險（取決於年齡和職位）

Job Description

• In plant, responsible mainly for all shipment mode for Outbound shipments (US and JP).
• Main contact with planner, end customer logistics team, shipping, external warehouse (SGL), LOM, engineering, quality team, TMC Vietnam, procurement and LSP for transportation alignment.

Operational services provided by this position to Penang Plant location are detailed as follows with each departments:

Planner
a. Alignment on forecast volume, trend and planning.
b. Coordinate on daily shipment including mode of transport request, criticality 
    and etc. and make the best decision on suitable mode of transportation.
c. End to end track and trace for all shipments.
d. Special booking and hypercare attention on expedite/I-STAR/ad-hoc 
    shipment  including being able to support over the weekend or beyond the
    working hours.
e. Attend any plant workshop or meeting by LOG
f. Coordinate on holiday planning and support needed for shipment.
g. Data collection and sharing include monthly and shipment dashboard.
h. Close follow up on shipment transfer to external warehouse to ensure meet
    shipment cut off time.

End customer's logistics team (payers)
a. Support the requirement of end customer on logistics request, ad-hoc shipments, 
    reporting, rate and billing clarifications daily.
b. Quarterly meeting to discuss on LSPs performance, strategization, allocation and other
    arising issue together with PgP1, PUI and network team

Shipping
a. Alignment with Shipping on LSP allocation, expedite shipment arrangement and provide
    clear instruction on critical materials shipments arrangement (delay, pull in and etc.)
b. Coordination on mode of shipment, timeliness of documentation, truck delay or issues
    which not able to perform any of the loading on time.

External warehouse
a. Alignment on mode of shipment, capacity, timing on loading, forecast planning,
    inventory available or to be made available to plan for the loading, invoice cut off to
    meet the cut off time.
b. Coordination on change of mode of shipment where needed to support business
    needs.

LOM/Engineering/Quality team
a. Alignment on shipment arrangement and track and trace for trial shipment on
    packaging change, sample and quality shipment.

TMC (Vietnam)
a. Contact window for Overland shipment with TMC (Vietnam)

Procurement
a. Provide tender support on the volume and sharing/feedback on the LSP performance
    to PUI/LSP manager
b. Ensure rate card is always valid and trigger for action whenever near expiry and
    provide clarification/suggestion on the new rate with improvement needed from LSP.
c. Alignment on new lane introduction or back up plan based on needs and frequency.

LSP
a. Allocation of volume among LSPs, and solve bottleneck in capacity issue
b. Optimize freight based on the allocation and quota rate capped.
c. Continuous Improvement Process projects to achieve both process efficiency and cost savings
d. LSP performance management, including change route, exception handling, KPI
    tracking and track and trace.
e. Ability to do strategization towards each LSP according to their performance, dynamic
    capacity and rate
f. Manage LSPs operational deviations including root cause analysis and PDCA for
   improvement.
g. Conduct MBR meeting with LSPs.
h. Coordinate on claim management between internal, LSP including liaising with
    surveyor or adjustor and informing plant regarding to final result and also the
    chargeback (if any).
i.  Adhoc quote request.
j.  Continuous Improvement Process projects to achieve both process efficiency and cost savings
k. Conduct regular LSP audit

We are seeking a passionate Ecommerce Operations Project Coordinator who will be connecting difference marketing functions to successfully execute ecommerce campaigns and other ecommerce operational needs.

This driven person will also need to manage relationship with Lazada and Shopee to learn about the latest tools and updates from the platforms. The candidate will be considered a key member of PRISM+ overseas expansion team and will report to Country Director of Malaysia.

Responsibilities of a Ecommerce Operations Project Coordinator but are not limited to:

• Execute checklist of actionable during campaigns.
• Work with CRM, creative, marketplace platforms after campaign pricing confirmed.
• Create/Improve sku listings to ensure our customer experiences are the best.
• Handle all our website (www.prismplus.my) banners and freebies updates.
• Submit forecast to operation team for them to plan manpower allocation.

• Proficient in Lazada, Shopee Seller Centre Portal (>1 years of Experience).
• Proficient in Shopify portal (>1 year of Experience).
• Proficient in Excel.
• Bachelor’s Degree in Business and Marketing, or any relevant course of studies.
• At least 2 years’ experience in digital marketing – preferred to be in a e-commerce company.
• Ability to work during midnights/weekends during to campaign requirements.
• Thrives in dynamic, uncertain, and fast-moving environments, a hustler.
• A strong level of passion to understand thoroughly performance advertisement growth metrics.

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

• To plan, schedule, monitor and follow up closely on production performance and expedite the work order to ensure shipments to customer are meet 
• Interface with Production Planning Supervisor, Manufacturing Engineer and other required personnel to achieve the output goal and shipment requirement 
• To communicate and coordinate especially with Production team regularly to ensure smooth loading plan  
• To prepare reports in timely manner 
• Required to working shift and will be station in Production Office 
• Any other tasks related to planning that assigned by superior from time to time 

Scope of Position

The focus of Sales Operations is to optimize the effectiveness of the district sales team by providing support to the District Sales Team and Manager. The Sales Operations candidate must have a desire to become an expert in sales fundamentals and process, and the drivers of results for their Sales team.

Using strong communication skills and deadline management, sales operations will effectively collaborate with a variety of people and job functions, accomplishing tasks of moderate to high complexity and scope, and have the ability to perform in a challenging and fast-paced environment. This role provides growth opportunity, recognition and reward for the achievement of business results. Position gains great insight to moving into a field Sales position if desired.

Reports to District Sales Manager

Key Deliverables

These are the minimum results expected from Sales Operations:

1. Manage monthly delivery of key reports to the District Sales Manager.
2. Manage weekly sales meetings, as directed by the District Sales Manager.
3. Organize sales events to drive existing and new customer engagement.
4. Ensure updated marketing materials are accessible to Sales team and create customer-focused PowerPoint presentations from various marketing material. Work with CHQ-Marketing team for customized content when needed.
5. Manage company visitors and arrange meeting schedules with sales team.
6. Deliver qualified sales leads to the team.
7. Deliver and coordinate bid response information requested by the local Sales team or the Expeditors network.
8. Provide rates and pricing support.
9. Attend training & development sessions to understand the requirements of Sales.
10. Organize training sessions related to Sales for your branch, as directed by the District Sales Manager.
11. Update CRM and ensure data integrity measurements are met for the branch.
12. Take on additional assignments, as required, in support of company needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• To plan, schedule, monitor and follow up closely on production performance and expedite the work order to ensure shipments to customer are meet 
• Interface with Production Planning Supervisor, Manufacturing Engineer and other required personnel to achieve the output goal and shipment requirement 
• To communicate and coordinate especially with Production team regularly to ensure smooth loading plan  
• To prepare reports in timely manner 
• Required to working shift and will be station in Production Office 
• Any other tasks related to planning that assigned by superior from time to time 

• Highly organized and efficient professional with administrative, operational and customer services.
• Understand and assist to coordinate the entire sales processes for project based business (from pre-qualification till successful handover of the project to end customer).
• Actively involved in the operational aspect of sales processes including but not limited to coordinating pre-shipment, shipment matters, billing cycles and documentations with vendors and manufacturing plants.
• Primary responsibility is ensuring organizational effectiveness in operation and providing support to organization's admin, sales and after sales functions to achieve organization’s strategies, policies and targets.
• Understand and apply the basic fundamentals of business administration in project based business.
• Coordinate and interact with a multi-cultural/disciplinary environment that requires communications across ASEAN countries
• Understand the fundamentals of market research in relation to its application to business product of the department
• Assist with other ad-hoc administrative tasks.

Job Brief :

Effectively assist Assistant Director of Sales & Sales Managers in general administration and executing sales coordination of all enquiries in a most professional and effective manner.

Job Responsibilities:

1. Ensure overall effective office administration, maintain cleanliness at all times, to upkeep the display areas and display items.
2. Ensure all enquiries and correspondences are replied within the stipulated time. Effective follow-ups are to be conducted for such enquiries.
3. Ensure sufficient stock level of stationeries; give away items, collateral and brochures.
4. Ensure all office equipment are in working condition e.g. computers, photocopy machine or printer.
5. To effectively utilize the standard forms and letters to ensure that such forms and letters are presented in a most professional manner.
6. To assist Director of Sales & Marketing and Sales Managers in answering telephone inquiries, preparing contract letters or proposal letters for all market segments and handles general administration.
7. To maintain an effective account and account management through PMS and to be fully competent with operating PMS.
8. To ensure that all client data input in the PMS is accurate and updated. 
9. Prepare corporate rate letters on newly signed up accounts and to update profile into PMS efficiently.
10. To ensure that corporate rate letters, correspondence and other important documentation are prepared in a meticulous detail and presented in the most professional manner.
11. To issue group resume and banquet event order (actual or draft) upon receive confirmation & reconfirmation of events from organiser. 
12. Banquet event order is to issue at the stipulated time and ensure it shall be issuing 3 working days before event date except last minute event shall be issue within the day or less than 24 hours before event date. 
13. To update event list with updated with require details at all time. The data & details on the event list shall be correct at all times and readily to be exact when it is needed. 
14. To ensure that group resume, site inspection, VIP list and other important information are distributed to support department in a timely manner.
15. Ensure proper filing at the end of each day and mailing out letters.
16. Perform any other duties assigned by the Director of Sales & Marketing and Sales Manager from time to time.

Job Requirements:

• Microsoft Office
• Fluent in written and oral English and Bahasa.
• Knowledge of Mandarin or dialect will be an added advantage.
• Self motivated
• Team player
• Result driven, energetic, and focused
• Flexible schedule, integrity and organized

We are seeking a motivated Software Quality Assurance (SQA) Coordinator to join our dynamic team. In this role, you will play a key part in ensuring the quality of our applications across iOS, Android, and web platforms. You will perform manual testing, manage and assign tickets, and collaborate closely with our development team to enhance our products. This position is ideal for individuals eager to learn and grow their skills in software quality assurance and coordination.

Manual Testing Across Platforms:

• Perform thorough manual testing of our applications on iOS, Android, and web platforms.
• Utilize Lambdatest for cross browser and cross platform testing, including automation testing.
• Conduct API testing using tools like Postman or SoapUI.
• Document and report bugs, providing detailed steps and screenshots in Jira.

Ticket Management and Coordination:

• Manage and prioritize tickets using Jira.
• Assign tickets to appropriate team members based on skill sets and workload.
• Ensure all tickets are updated with accurate information and follow up as necessary.
• Coordinate with the development team to resolve issues promptly.

Technology Integration and Tools:

• Familiarity with or willingness to learn CI/CD tools such as Jenkins, Bitbucket, and GitHub.
• Use monitoring and analytics tools like RollBar, MS Clarity, and Google Firebase Analytics to track performance and identify issues.
• Understand and apply Agile testing methodologies and processes.

System Architecture Understanding:

• Gain a basic understanding of system architecture, including Frontend applications, Middleware, and Backend systems.
• Collaborate with developers to understand system design and potential impact areas.

Impact and Root Cause Analysis:

• Perform impact analysis to understand the effect of issues on the system.
• Conduct root cause analysis to identify underlying problems and suggest mitigation plans.

Team Collaboration and Mentoring:

• Work collaboratively within a team environment, promoting open communication.
• Mentor and train team members to enhance their skills and efficiency.
• Participate in team meetings and contribute ideas for continuous improvement.

Ensuring all goods, services and materials received into the company are processed on a daily/timely manner, from receipt at goods inwards through to stores, out into production, from production to the finished goods stores and then into dispatch.

Responsibilities:

• Plan-organize-monitor all shipping activities, both inbound and outbound from/to suppliers and customers.
• To liaise-manage all transactional and operational matters with the Malaysian Royal Customs, ensuring compliance to both statutory and in-company import and export requirements and policies
• Gather quotations and co-ordinate shipment of return to vendor items
• To ensure all shipping orders are processed and completed timely to customer requirements
• To manage administrative and documentation requirement of job and ensuring proper postings  into prevailing systems, eg.SAP
• Liaise with Freight Forwarders and OTI teams to arrange collection of shipments from Smiths Detection Malaysia.
• Main person in charge for EDI and paper filing relating to trade compliance documentation as per LMW requirements
• Any other related job assigned from time to time, in accordance business needs / legal requirements
• Ensure stock accuracy between system and physical for finished goods and accessories
• Comply / ensure department compliance with Company health, safety and environmental policies.
• To support on and be trained as either a main administrator or backup on routine trade compliance documentation submission
• Monitor daily performance of packaging service provider and ensure performance issues are escalated appropriately.
• Perform SAP transactions for material movements and accessory kits
• Maintain tracker for outbound shipments to validate against TRAX invoices
• Other duties as required

We are seeking a motivated Software Quality Assurance (SQA) Coordinator to join our dynamic team. In this role, you will play a key part in ensuring the quality of our applications across iOS, Android, and web platforms. You will perform manual testing, manage and assign tickets, and collaborate closely with our development team to enhance our products. This position is ideal for individuals eager to learn and grow their skills in software quality assurance and coordination.

Manual Testing Across Platforms:

• Perform thorough manual testing of our applications on iOS, Android, and web platforms.
• Utilize Lambdatest for cross browser and cross platform testing, including automation testing.
• Conduct API testing using tools like Postman or SoapUI.
• Document and report bugs, providing detailed steps and screenshots in Jira.

Ticket Management and Coordination:

• Manage and prioritize tickets using Jira.
• Assign tickets to appropriate team members based on skill sets and workload.
• Ensure all tickets are updated with accurate information and follow up as necessary.
• Coordinate with the development team to resolve issues promptly.

Technology Integration and Tools:

• Familiarity with or willingness to learn CI/CD tools such as Jenkins, Bitbucket, and GitHub.
• Use monitoring and analytics tools like RollBar, MS Clarity, and Google Firebase Analytics to track performance and identify issues.
• Understand and apply Agile testing methodologies and processes.

System Architecture Understanding:

• Gain a basic understanding of system architecture, including Frontend applications, Middleware, and Backend systems.
• Collaborate with developers to understand system design and potential impact areas.

Impact and Root Cause Analysis:

• Perform impact analysis to understand the effect of issues on the system.
• Conduct root cause analysis to identify underlying problems and suggest mitigation plans.

Team Collaboration and Mentoring:

• Work collaboratively within a team environment, promoting open communication.
• Mentor and train team members to enhance their skills and efficiency.
• Participate in team meetings and contribute ideas for continuous improvement.

SOURCING

• Check and obtain product specifications & requirements with requestors.

• Performs RFQ & RFP (Local & Overseas) and RFI & RFX (Tenders & Contracts) .

• Conducts strategic sourcing & pre-qualify new suppliers.

• Obtain quotations for comparisons on price, MOQ, lead time, quality, shipping terms.

• Expand current pool of vendors / Search for alternative products.

• Prices/Contracts review and negotiations.

PURCHASING

• Orders Processing: Creates and sends Purchase Orders to suppliers.

• Orders Confirmation: Obtain orders acknowledgement from suppliers.

• Payments to Suppliers: Provide invoices & supporting documents to Finance team for processing.

• Orders Status: Monitors and follow up with suppliers for delivery dates.

LOGISTICS

• Shipping documents: Obtain relevant documents from suppliers (Commercial Invoice & Packing List), freight forwarders

(Airway Bill, Bill of Lading) & clearance agents (Import Permit).

• Coordinating & liaising with internal stakeholders & freight forwarders for all shipments.

• Goods receipt: Creates Incoming Shipment Notification (ISN) for warehouse to perform goods receiving.

QUALITY SUPPORT

• Defining quality objectives, policies, and procedures.

• Monitoring and controlling processes to prevent defects.

• Identify the root causes of NCRs and work with suppliers to resolve them.

• Bachelor's degree in supply chain management, Logistics, Business Administration, or related field.

• 2 years of experience in supply chain management, logistics, or procurement.

• Experience with freight forwarding and transportation management.

• Familiarity with shipping terms, import/export regulations and compliance.

• Proficiency in Microsoft Office (Excel, Word, PowerPoint)

• Familiarity with supply chain management software and online platforms / portalsLanguage:
• Mandarin (Required)
• Willingness to travel: 25% (Preferred)
• Expected Start Date: 12/02/2024

Job Types: Full-time, Permanent

Pay: RM2,700.00 - RM3,500.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• Overtime pay
• Performance bonus
• Yearly bonus

Job Description:

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for delivering exceptional customer service to our clients across various communication channels including live chat, email, and telephone.

• Delivering outstanding customer service to clients through Live chat, email, and telephone channels.
• Engaging with clients to address queries and provide information about our trading platforms and service offerings.
• Assisting clients in resolving technical and troubleshooting issues.
• Collaborating with different departments to efficiently resolve client concerns.
• Monitoring and reviewing live chat conversations to maintain the highest quality standards within the department.

• Excellent English communication skills, both written and verbal, are essential.
• Proficient in computer usage, with excellent command of CRM systems.
• Strong attention to detail, adept at multitasking, and capable of managing a significant volume of inquiries while maintaining accuracy.
• Demonstrated ability to multitask effectively.
• Collaborative team player with excellent interpersonal skills.

• Hybrid working arrangement
• Opportunities for enriching career growth, including exposure to regional contexts.
• Complimentary snacks and beverages available in the office pantry
• Healthcare coverage (medical, dental, optical), gym benefits
• Flexibility in smart casual dress code
• Young, vibrant and open work culture