Help Desk & IT Support (Information & Communication Technology)

Full time

Job Responsibilities :

1. Assemble and thoroughly check laptop/PC orders and able to finish the orders

neatly within stipulated time.

2. Provide technical support for computer hardware and software errors - Assist

customers through multiple platforms, including face-to-face, over the phone, email,

or social media platforms to resolve issues.

3. Computer hardware diagnostic skills - Able to determine/troubleshoot computer

errors' root causes before the repair are performed.

4. Provide good customer service for customers who call in and send in systems for

RMA.

5. Respond and resolve open cases in a timely manner using available resources

within the company.

6. Prioritize and manage many open cases simultaneously.

Job Requirements :

1. Minimum a SPM holder or equivalent with at least 2-year experience in an

computer assembly role or technical support environment.

2. Possess good computer/hardware knowledge and skills

3. Good communication skills in English and Bahasa

4. Possess multi-tasking capabilities and excel under pressure

5. Good analytical and problem-solving skills

6. Ability to work effectively in a team environment

Perks & Benefits

• Personal leave
• Personal development opportunities

We are looking for candidate who willing to work at on-site (variety of customer premise) and able to travel.

This is not FACTORY work.

Office at

1) Tmn Desa Tebrau, Johor

Responsibilities:

• To perform installation and services of Air Ventilator / Exhaust Fan
• To perform installation, services of HVLS Industrial Ceiling Fan
• To perform installation, services of Hand Dryer,
• To in charge for wiring activities
• Repairing the electrical items (Brand - Airegard, Houm)
• To handle scaffolding (work in height)
• Other duties assigned by superior.

Requirement:

• Experience in the related job task is required for this position.
• Experience with any type of HVAC products.
• Have experience in electrical wiring is welcome to apply.
• Willing to travel.
• Have a valid CIDB green card.
• At least have valid Driving License.
• Added advantage if you have a valid GDL License (3 ton)

Perks & Benefits

• Employee equity
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Medical insurance
• Open culture
• Personal development opportunities

服務台和 IT 支援（資訊和通訊技術）

全職

工作職責：

1.組裝並徹底檢查筆記型電腦/PC訂單並能夠完成訂單

在規定的時間內整齊地進行。

2.針對電腦軟硬體錯誤提供技術支援-Assistance

透過多種平台接觸客戶，包括面對面、電話、電子郵件、

或社群媒體平台來解決問題。

3. 電腦硬體診斷技能 - 能夠確定/排除電腦故障

執行修復之前錯誤的根本原因。

4.為來電、送入系統的客戶提供良好的客戶服務

退貨授權。

5.利用現有資源及時回應並解決未決案件

公司內部。

6. 同時對多個未決案例進行優先排序和管理。

職位要求：

1. 至少擁有 SPM 持有者或同等學歷，並具有至少 2 年的工作經驗

電腦組裝角色或技術支援環境。

2. 具備良好的電腦/硬體知識與技能

3. 良好的英語和馬來語溝通能力

4. 具備多工處理能力，能在壓力下表現出色

5.良好的分析與解決問題的能力

6. 能夠在團隊環境中有效運作

津貼和福利

• 事假
• 個人發展機會

Job Descriptions

QUALIFICATION: DIPLOMA (MECHANICAL OR ELECTRICAL)

Responsibilities:

· Offer service and customer support during field visits or dispatches.

· Connect workflow to schedule.

· Manage all on site installation, repair, maintenance and test tasks.

· Diagnose errors or technical problems and recommend proper solutions.

· Produce timely and detailed service reports.

· Abide all company's filed procedures and protocols.

· Work with technical team and share information across the organisation.

· Comprehend customer requirements and make appropriate recommendations/briefings.

· Build positive relationships with customers.

Requirements: 

· Proven field service experience.

· Ability to troubleshoot, test, repair and service technical equipment.

· Strong in English literacy.

· Ability to work flexible shifts and to adapt to changing work schedules.

· Proficient with mobile tools and applications.

· Possess at least Diploma or any relevant field.

Perks & Benefits 

· Commission and bonus

· Allowance (travel, transportation, etc.)

· Casual dress code

· Company trips

· Medical insurance

· Annual Leave

Tanggungjawab:

• Melaksanakan tugas pelbagai untuk memasang dan menyelenggara mesin production.
• Menyediakan pembaikan kecemasan atau pembaikan tidak berjadual bagi peralatan production.
• Mendiagnosis masalah, mengganti atau membaiki bahagian yang rosak, menguji dan membuat penyesuaian.
• Melakukan penyelenggaraan pencegahan secara berkala ke atas mesin, peralatan, dan fasiliti kilang.
• Menggunakan pelbagai alat tangan dan kuasa, meter elektrik, atau peralatan pengendalian bahan dalam melaksanakan tugas.
• Mengenal pasti operasi yang rosak, bahan yang cacat, dan melaporkan situasi tersebut kepada penyelia yang berkenaan.
• Mematuhi peraturan keselamatan dan memastikan kawasan kerja sentiasa bersih dan teratur.

Keperluan:

• Graduan baru digalakkan untuk memohon.
• Pemahaman asas tentang kimpalan, kerja elektrik dan membaiki mesin.
• Mempunyai pengetahuan mengenai proses dan kaedah penyelenggaraan umum.
• Kondisi fizikal yang kukuh dan kekuatan dengan kesediaan untuk bekerja lebih masa.
• Boleh bekerja secara berjadual atau bergilir (jika diperlukan).
• Minimum SPM atau setaraf; Sijil atau bidang berkaitan akan menjadi kelebihan.
• Bersedia bekerja di Batu 24, Kulai, Johor.

Perks & Benefits

• Allowance (transportation & etc.)
• Open culture
• Personal development opportunities

職位描述

資格：文憑（機械或電氣）

職責：

· 在實地考察或派遣期間提供服務和客戶支援。

· 將工作流程連結到日程安排。

· 管理所有現場安裝、維修、維護和測試任務。

· 診斷錯誤或技術問題並建議適當的解決方案。

· 及時產生詳細的服務報告。

· 遵守公司所有備案的程序和協議。

· 與技術團隊合作並在整個組織內分享資訊。

· 瞭解客戶的要求並提出適當的建議/簡報。

· 與客戶建立正向的關係。

要求：

· 成熟的現場服務經驗。

· 具有排除、測試、修理和維修技術設備的能力。

· 較強的英語讀寫能力。

· 能夠靈活輪班並適應不斷變化的工作安排。

· 熟練使用行動工具和應用程式。

· 至少擁有文憑或任何相關領域。

津貼和福利

· 佣金和獎金

· 津貼（旅費、交通費等）

· 休閒服裝要求

· 公司旅遊

· 醫療保險

· 年假

職責：

• 執行各種任務來安裝和維護生產機器。
• 為生產設備提供緊急維修或不定期維修。
• 診斷問題、更換或修理故障的零件、測試並進行調整。
• 對機器、設備和工廠設施進行定期預防性維護。
• 在履行職責時使用各種手動和電動工具、電錶或物料搬運設備。
• 識別錯誤的操作、有缺陷的材料，並將情況報告給適當的主管。
• 遵守安全規則並確保工作區域始終乾淨有序。

要求：

• 鼓勵應屆畢業生申請。
• 對焊接、電氣工作和機器維修有基本了解。
• 了解一般維護流程和方法。
• 身體素質好，體力強，願意加班。
• 能夠按計劃或輪班工作（如果需要）。
• 最低 SPM 或同等學歷；證書或相關領域將是一個優勢。
• 願意在柔佛古來 Batu 24 工作。

津貼和福利

• 津貼（交通等）
• 開放文化
• 個人發展機會

MU 3IN1

Laboratory & Incoming

• Supervise and ensure the quality of finished product is maintained.

Laboratory & Incoming

• Supervise, monitor and assure quality of incoming raw materials, in-process product & end product in accordance to product specifications & customer requirements.

• Assist to co-ordinate new product developments with R&D in terms of formulation of products.  
• Documentations, involved verifying Quality Control Record.
• Supervise and ensure in issues related to safety and quality.
• Assist to co-ordinate & oversee quality checking activities inclusive of food safety.
• To assist Quality inspectors, Checkers to carry out quality inspection.
• Housekeeping of the lab.
• To perform any other duties that may be assigned from time to time by Management.

Quality Check & Outgoing

• Inspect and record timely of all results in quality records.
• Responsible for line inspection to ensure production operation and process are in accordance with the required standard.
• Highlights non-conformance of production operation, semi process and finish products promptly to related personnel for immediate corrective actions.
• To control process deviation and eliminate the cause of quality products thus reducing unnecessary wastage.
• To carry out hygiene inspection and highlight any inadequacies.
• Carry out lab testing from incoming of raw material to finish products.

• Perform daily plating equipment checklist to ensure all operating at its optimum efficiency.
• Execute & perform daily maintenance work as assigned by supervisor.  
• Escalate to supervisor if there are any abnormalities in equipment in operating parameter.
• Proactive in daily preventive maintenance & corrective maintenance and complete all task as per schedule.
• Record down daily preventive maintenance activities in online Digital PM.
• Ensure to follow best practice safety and quality in daily job activity.
• Spare parts management system.
• Coordinates vendor about new project.
• Internal and external equipment calibration.
• New design and improvement equipment control system.
• On call support

The ME Technician position play important role in manufacturing X-Ray equipment on product assembly, testing, packing. His is responsible to implement all the requirements and instruction from design team in UK & Germany.

Responsibilities:

• Update JES with changes according to ECN. Conduct training to production on new JES released.
• Perform weekly/monthly/quarterly/yearly maintenance on equipment & tester. Record and maintain equipment PM checklist.
• Assist engineer to raise PR for tools/calibration/repairs, follow up with vendor for the delivery of services & parts.
• POC for calibration / repair work by vendor onsite, report to engineer for the progress of completion.
• Assist engineer for the process evaluation work and provide the result to engineer.
• 1st level troubleshooting support to all machine & tester using in production.
• Resolve the Kamishibai finding related with ME by guidance from ME Engineer.

1. Conduct routine baking tests on samples to ensure flour quality meets standards.
2. Perform additional tests related to competitor analysis, complaints, R&D, and evaluations as assigned.
3. Report quality defects or issues to superiors promptly for resolution.
4. Accurately record and submit test results, maintaining proper documentation.
5. Continuously improve baking skills and adhere to scheduled tests.
6. Assist in product demonstrations, technical training, and sales activities.
7. To keep Customer Service Department (CSD) facilities in good condition and promptly report to superior for any sign of equipment defect or breakdown.
8. Maintain and report the condition of equipment, ensuring facilities are clean and organized.
9. Follow safety, HACCP, FSSC 22000, HALAL, and best practice procedures.
10. Protect the confidentiality of company formulations and quality data.
11. Adhere to company policies and participate in safety and quality improvement activities.
12. Support FSSC 22000 initiatives and complete additional tasks as directed by management.
     

1. To execute the internal safety and quality assurance programs & maintain the food safety management system in order to ensure compliance to ISO22000, FSSC 22000 scheme, HACCP, other regulatory and statutory requirements such as Food Act Regulation.
2. To assist & communicate customer requirement in production floor.
3. To understand the food safety policy and food safety objective. To carry out activities such as inspection, audit , control and monitoring activity at the production floor area – silo, milling, batching, packing and warehouse to ensure that the specified targets are achieved
4. To assist in internal and external audit – ISO 22000, FSSC 22000 scheme, SIRIM, HACCP, customer audit and other applicable FSMS and QMS audit.
5. To check condition and conduct inspection at bulk loading to ensure is fulfilling food safety and quality release standard.  
6. To check condition and conduct inspection at the incoming material to make sure it's fulfill the acceptance specification.
7. To check condition and conduct inspection at the prestage pallet to ensure it's fulfill both food safety and quality release standard.
8. To support and participate in all the food safety management system activities and workplace safety awareness.
9. To perform any other tasks and assignments as directed by the management from time to time.

1. To conduct routine baking tests on milling, batching, packing sample and lab mill sample according to the plan to ensure the flour produced has been tested and the quality meets the desired standard.
2. To perform any other testing as assigned by superior in related to competitor’s flour analysis, flour streaming study, complaint, and any other R&D/evaluation.
3. To ensure the quality defect and other issue or problem is reported to superior promptly for further decision making.
4. To ensure test results are record properly on testing form with no error, submit on time for reporting purposes and filing of testing form and other documents are well maintained.
5. To continuously improve on product making skills by performing the test according the schedule set by superior.
6. To assist in product demonstration, flour technical training for customer / sales and any others sales activation activities.
7. To keep CSD facilities in good condition and promptly report to superior for any sign of equipment defect or breakdown.
8. To clean up the place and facility before end of the shift and take part in the 5S activities for the area in-charged. Ensure CSD master cleaning plan is adhered.
9. To ensure safety procedures are observed strictly at all time and to comply strictly with the requirements of HACCP, FSSC 22000, HALAL and any other Best Practices.
10. To ensure the confidentiality of Company’s wheat grist, flour formulations, wheat, and flour quality.
11. To strictly follow the company’s regulations and policies.
12. To participate in Lab MBU1 by contributes to safety observation and improvement idea.
13. To comply with the requirements of FSSC 22000 and to support and participate in FSSC 22000 activities.
14. To perform any other tasks and assignments as directed by the management from time to time.

Job Responsibilities:

• Carry out repair and maintenance of equipment to ensure productions are not interrupted and continuous improvements effort are in place for quality products.
• Assist in monitoring and daily maintenance works to reduce machinery downtime.
• Preparing roller changes for flour processing to improve flour extraction rates.
• Observe and follow all Operating Procedures and ensure safety practices are adhered to at all production areas including work and repair shop. Ensure all workers and visitors wear PPE as and when required.
• Comply with the requirements of FSSC 22000; support and participate in FSSC 22000 activities.
• To perform any other tasks and assignments as directed by management from time to time.

• Total responsible for the day-to-day operation and maintenance management of the entire plant and building.
• Responsible for the operation and maintenance equipment for smooth operation of the plant, managing and leading preventive maintenance work as per schedule (CMMS) and coordinate with service/repair contractor.
• Regularly check and monitor the performance of machinery and systems to ensure they are operating within desired parameters.
• Make necessary adjustments to equipment settings or processes to optimize performance or meet operational needs.
• Record operational data such as pressure, temperature, flow rates, and production output for analysis and reporting.
• Monitoring performance, troubleshooting, maintained and determining, needed repairs and improvements.
• To coordinate, provide supports to Supervisor / Maintenance Engineer and managing external parties such consultant/contractors.
• Attend to any other duties assigned by Supervisor, Engineer and Manager.

As Process Technician, you will be responsible for the operation of the assigned process, utilities  and associated facilities in accordance with the Refinery operating procedures and best practices. Your core duties will include but not limited to starting and stopping of equipment, maintaining and adjusting instrumentation, conducting shift tours for purpose of monitoring equipment operations. You will also operate the local start-stop and controls during start-up, shutdown and emergency operations and report operating conditions to the Refinery and Utilities Panelman, as well as any other duties and tasks as assigned. 

Responsibilities include: 

• Responsible for the local operation of the assigned process or utility units in accordance with the Refinery operating procedures and best practices. 
• Carries out the local Process and Utilities Systems operations including starting and stopping of equipment, maintaining and adjusting instrumentation, conducting shift tours for purpose of monitoring equipment operations. 
• Operates the local start-stop and controls during start-up, shutdown and emergency operations and reports operating conditions to the Refinery and Utilities Panelman. 
• Reports to the Senior Process Technician and Shift Supervisor. 

PRISM+ is looking for a reliable Ceiling Fan Installer who is concerned with customer satisfaction and transporting goods in a safe, timely manner. The Ceiling Fan Installer will pick up and drop off items while adhering to assigned routes and time schedules. You should be willing to work as part of the delivery team to ensure that the items are complete, packed correctly, safely delivered and set up for the correct client. To succeed as a Ceiling Fan Installer, you should be polite and prompt with a commitment to providing our clients with an excellent experience. You should be thorough in ensuring orders are properly fulfilled, committed to working safety, and passionate about satisfying clients.

• Loading, transporting, and the items to clients or businesses in a safe, timely manner.
• Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied.
• Providing excellent customer service, answering questions, and handling complaints from clients.
• Assessing the site where the ceiling fan is to be installed to assess the space and determine the most appropriate location for the fan.
• Ensure that the ceiling is strong enough to support the weight of the fan.
• Installing and assembling the ceiling fan, wiring it to the electrical system, and mounting it securely to the ceiling safely and efficiently.
• Test the ceiling fan to ensure that it is functioning properly and that there are no electrical or mechanical issues.
• Clean up the site after the installation is complete, including removing any debris or packaging materials.
• Provide advice and guidance to the customer on how to use and maintain the fan, as well as answer any questions the customer may have about the installation process and the products.
• Provide a comprehensive range of electrical services, including but not limited to pulling electrical wires, installing power switches, and any other electrical works tasks.
• Provide excellent customer service, answering questions, and handling complaints from clients.
• Abiding by all transportations laws and maintaining a safe driving record.
• Daily reporting and weekly reporting to direct manager.
• Other tasks, when required by the immediate supervisor.

• Experienced in installation, maintenance, troubleshooting and repairing of a ceiling fan is a bonus

• Handyman experience will be an advantage
• Ability to walk, drive, lift and carry heavy items for extended periods
• Basic command of English, spoken and written
• GDL driving license is required and able to drive Van
• A minimum of 1-year experience is preferred
• Comfortable with 5.5 days work week (Monday to Saturday, 9am to 6pm)

• Annual outpatient benefit (Includes dental and optical benefits)
• Birthday leave
• Incentives and commission
• OT pay
• Annual increment
• Performance bonus
• Career progression