Candidates needed to be living in Penang to apply for this role. 

Overview:

We are looking for a Senior IT Infrastructure Analyst to join our IT team. You will be responsible for technical and administration activities of IT server and services which will include deployment, configuring, maintenance, upgrading and migration. You will also take in charge of troubleshooting and providing solutions if there are any the issues. You will be reporting to IT Manager and will have the exciting opportunity to be part of an IT infrastructure team.

Key Responsibilities:

• Managing virtualization infrastructure such as VMware, Nutanix, VDI, etc.
• Administration of Windows server and services such as Active Directory, DNS, DHCP, Exchange, File server, ERP, etc.
• Implementing and managing DevOps system.
• Monitoring the performance of all software and hardware, installing servers, configuring systems, and making sure every technical aspect is running smoothly.
• Supporting and driving other daily server operations and security tasks.
• Giving hands-on user support in the office and remotely.
• Writing user manuals and KB in ServiceNow.

As the IT Business Analyst for MS Power Platform services, you will be responsible for assessing and understanding business processes, analyzing business needs, designing solutions, and developing applications, processes and workflows using Microsoft SharePoint, PowerApps, Power Automate, Dataverse, Power BI, MS Teams and OneDrive. This employee will work with internal and external sources and end-users to ensure functional use of systems matches organizational needs. In this role, you should be highly analytical and able to understand business needs. Excellent communication skills and problem-solving abilities are essential.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Gathers functional requirements for Power App/Power Automate and SharePoint sites solutions, translate functional requirements into technical design, and implement sustainable business solutions using the available toolset
• Utilizes the Power Platform to manage and create dynamic solutions for internal processes.
• Provides end-user support including day-to-day issues regarding MS SharePoint and Power Platform usage, functionality, application maintenance, and permission management
• Efficiently uses SQL, PowerShell and other tools to deliver the solution.
• Automates ad-hoc reports, optimize user queries, and facilitate data research and understanding
• Builds standards around developed practices, documenting them.
•  Stay updated with the latest Office 365 features and updates

Support project management in the global enterprise applications (ERP, SCM, CRM, MDM etc.) implementation project

In the short term, we are looking for a skilled person who can support project management and integration management activities in the ongoing global enterprise applications (ERP, SCM, CRM, MDM etc.) implementation project.

Post the project, we expect you to keep engaged in the upcoming strategic global projects in the pipeline as an essential part of the team.

In the mid to long term, we expect you to become part of the next gen leaders in our organizations

Key Responsibilities

In the short term, we expect you to join the project management team and support project management and integration management activities in the ongoing global enterprise applications (ERP, SCM, CRM, MDM etc.) implementation project.

Post the project, we expect you to keep engaged in the upcoming strategic global projects in the pipeline and take the role of project management and/or integration management.

• Installing and configuring computer hardware, software, systems, networks, printers and peripherals
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Providing technical support for computing scope by phone or physical touch
• Repairing and replacing computer hardware as necessary

Join Solarvest, a leader in renewable energy solutions, committed to sustainability and innovation. We are looking for an Operations & Maintenance Executive to support our Operations and Maintenance department in ensuring efficient and smooth operations.

Key Responsibilities:

• Provide administrative support to ensure the smooth operation of the department.
• Schedule internal department meetings and record minutes.
• Handle document control tasks, including filing ISO documents, reports, receipts, and claims.
• Assist the Manager with invoice issuance and payment collection for O&M-related work.
• Support the Engineer in procuring suppliers or contractors by managing Work Order and Purchase Order requests.
• Coordinate delivery orders with the Procurement department and follow up on invoices and payments with the Finance department.
• Assist the Customer Service team in preparing daily, weekly, monthly, and yearly reports for clients.
• Manage department petty cash records and claims.
• Provide and release monthly updates on Customer Satisfaction Feedback ratings.
• Oversee the O&M inventory management system, including spare parts tracking, monthly audits, and inspections for ISO compliance.
• Manage and coordinate calibration for department tools and testing equipment.
• Assist the Manager and HR with department motor vehicle management.
• Oversee warranty management and the insurance claim process.
• Collaborate with other departments to enhance internal processes and alignment.

• Possess a Diploma, Bachelor’s Degree, or Professional Degree, preferably in Business Administration or Electrical Engineering, or equivalent.
• Knowledgeable and experienced in the Solar PV industry is an added advantage.
• Able to multi-task and work in a fast-paced environment.
• Proficient in computer literacy.
• Detail-oriented, well-organized, with good time management and filing skills.
• A quality and data-driven individual.
• Possess a valid driving license (Class D).
• Able to be based in Penang.
• Strong communication skills in both Bahasa Malaysia and English (verbally and written).
• Physically and mentally strong and fit.
• Available to work and respond on weekends and public holidays if required.
• Willing to travel or relocate.

Reporting to the Manager- Product Technical Support Tier 1, the Product Technical Support Tier 1 will play an integral role in understanding and responding to the needs of our external stakeholders, namely Assent’s suppliers and customers, in the spirit of ensuring customer success through the successful execution of product support. As part of Assent’s Product Technical Support department, the Product Technical Support T1 will play an integral role in managing the use of Assent Platforms. The ideal Product Technical Support T1 is well-rounded, highly motivated, resourceful, passionate about customer success and support, tech-savvy, and loves engaging with others.

KEY REQUIREMENTS AND RESPONSIBILITIES 

• Client and Supplier Engagement: Engage with our clients and suppliers in a professional and pleasant manner to enhance user experience, acting as a first responder to support Cases and continually updating Cases with new information throughout the support process
• Assent Application Expertise: Become an expert user of Assent applications
• Issue investigation:  Utilize troubleshooting tools to identify and provide necessary information for investigations
• Issue Reproduction: Gather information on defects, reproduce and clearly define identified product issues raised by our clients and suppliers 
• Multi-Channel Support and Communication: Provide support through multiple channels, including email, phone, live chat and screen share sessions to ensure comprehensive client assistance.
• Documentation: Maintain comprehensive and accurate documentation of support interactions and technical issues via cases and knowledge base articles .
• Queue Management: Product support queue management and updating Cases with new information
• Performance Metrics: Work within set key performance measurements defined by the Product Technical Support management team
• Information Management: Use Assent’s proprietary software to search, track and enter information for clients
• Escalation Handling: Identify and escalate defects and any complex issues to tier 2 support team.
• Training and Knowledge Sharing: Participate in training sessions to stay updated on new features and processes and share knowledge and best practices with team members to improve overall team performance.
• Shifts Flexibility: Available and willing to work various shifts including evenings and weekends
• Security Compliance: Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent. 
   

At Indirect Purchasing we are responsible for the global steering of the different Material Fields. We ensure proximity to our internal customers and regional markets through the worldwide presence of our Buyers. We define the Material Field and the Supplier Strategy and implement them by the persistent work of the IBTs (Indirect Material Bundling Teams). Hereby we realize bundling potentials on the highest level. We create additional values for our internal customers by early involvement and professional structuring of the purchasing process.

• Strategic purchasing for the assigned material field “Logistics & Packaging” mainly in the country’s MY, VN, AU, KR, TH, JP and SG  – Source to Contract
• Input to and implementation of global strategies for the category by ensuring process and compliance requirements
• Build effective stakeholder relationship management - e.g. operational logistics. Increase early involvement and project coordination
• Preparation and execution of tenders (RfI / RfQ)
• Design of Negotiation Strategy and execution under competition as well as w/o competition
• Preparation and approval of purchasing decisions / contracts in accordance with the signature regulations
• Manage suppliers to ensure timely deliveries and quality compliance, incl. data quality, evaluation, contract management,
• Ensure data quality and efficiency, by increasing the rate of automated orders (e.g. eCat, Scheduling Agreements)
• Interface towards internal customers and first contact person for Indirect Purchasing
• Alignment of neutral specifications