職位描述

尋找銷售客戶經理，負責長期發展

與客戶的關係和監督銷售。作為銷售客戶經理，您將

負責開發銷售線索、建立與維護關係、管理交易、履行

他們的要求和要求，及時回應他們的詢問並渴望

提供積極的客戶體驗。

關鍵角色和職責

• 管理客戶組合以取得長期成功
• 與客戶建立正向的關係。
• 尋找組織中的關鍵人員來銷售我們的解決方案—主要是 IT 部門。
• 能夠展示和追加銷售 TechLab 的解決方案和支援產品。
• 及時解決與客戶的衝突。
• 了解每位客戶的業務性質，提出適當的解決方案和產品。

經驗加分

• 類似面向客戶的角色的相關經驗
• 策略夥伴管理職位經驗
• IT 或專業服務業經驗，專注於業務開發和/或銷售
• 管理多個利害關係人和專案的經驗
• 在推動實現共同願景並與多個利益相關者合作以實現銷售成長方面擁有豐富的經驗
• 強大的銷售導向，具有與客戶和業務團隊合作創建以銷售為導向的解決方案和服務的經驗
• 擁有成功的合作夥伴管理經驗。

資格

• SPM、文憑畢業生或同等教育經驗。
• 擔任銷售客戶經理/銷售代表的經驗（也開放給應屆畢業生）
• 精通Excel、Word、Powerpoint、CRM和Google套件

我們提供什麼：

• 有競爭力的薪資和佣金結構。
• 專業發展和成長的機會。

如何申請：

有興趣的候選人可以將您的簡歷發送至 hr@techlab.com.my。

支持性和協作性的工作環境。加入我們 TechLab Security Sdn 的團隊

Bhd 並在令人興奮的安全技術銷售領域開啟一份回報豐厚的職業生涯。

立即申請成為我們專業團隊的一員！

津貼和福利

• 提供季節性停車位
• 保險
• 醫療索賠

JOB SCOPE & RESPONSIBILITIES

•Provide IT support to all departments

•Installing / Configuring computer hardware, software & other related to IT / ICT

•Creating user guide for in-house application

•Investigate, diagnose and resolve computer software and hardware faults

•Support and maintaining all tele-communication

•Update & maintaining IT/ICT documents & asset

•Design card, poster, advertisement, editing video and other related to designing or editing

•Other related task given from time to time

JOB REQUIREMENTS

•Have skills and knowledge in application of MS Office

•Have skills & knowledge in network troubleshoot and IT support

•Have skills & knowledge in Adode Photoshop/Illustrator/Canva

•Have skills in editing videography and graphic

•Have valid driving license and priority to whom have license B2

•Priority to whom with IMMIDIATE Availability / IMMIDIATE Intake

Perks & Benefits

• Employee equity
• Nearby public transport
• Casual dress code
• Medical insurance
• Sabbatical leave
• Personal development opportunities
• Paid training and development

工作範圍和職責

•為所有部門提供IT支持

•安裝/配置電腦硬體、軟體及其他與 IT/ICT 相關的內容

•為內部應用程式建立使用者指南

•調查、診斷和解決電腦軟體和硬體故障

•支援和維護所有電信

•更新和維護 IT/ICT 文件和資產

•設計卡片、海報、廣告、編輯影片和其他與設計或編輯相關的內容

•不時給予的其他相關任務

職位要求

•具備應用MS Office的技能與知識

•擁有網路故障排除和 IT 支援的技能和知識

•具備 Adode Photoshop/Illustrator/Canva 的技能和知識

•具備編輯影片和圖形的技能

•擁有有效駕駛執照並優先擁有 B2 駕照

•優先考慮立即可用/立即攝取的人員

津貼和福利

• 員工股權
• 附近的公共交通
• 休閒著裝要求
• 醫療保險
• 休假
• 個人發展機會
• 有薪培訓和發展

Product Research Specialist

Responsibilities

• Conduct market analysis and consumer trend.
• Understand customer preferences.
• Evaluate product testing and feedback.
• Integrate design considerations and aesthetic factors into research tasks.
• Ensure products align with market expectations and trends.
• Engage with manufacturers and suppliers.
• Facilitate product development.
• Ensure product quality.
• Negotiate terms with suppliers.
• Research, analyze, and evaluate suppliers and their product categories.
• Align with company profitability, sales targets, and budget.
• Analyze data from customer reviews and supplier negotiations.
• Inform decision-making processes related to product development.
• Collect, organize, and analyze data to solve problems.
• Explore issues and predict market trends.
• Research, analyze, and evaluate suppliers and their product categories.
• Align with company profitability, sales targets, and budget.
• Compile research findings.
• Present reports and recommendations.
• Contribute to product development strategies.
• Complete tasks supporting overall business operations and product development efforts.
• Contribute to ongoing and existing product improvement efforts and Identify areas for enhancement.
• Ad- hoc as necessary.

Responsibilities

• At least 1-2 years of working experience in the related field .
• Customer services oriented, creative, passionate and good team spirit.
• Good analytical and presentation skills and ability to communicate effectively with all levels.
• Able to work independently, meet tight deadlines .
• Critical thinking and creative problem-solving skills and strong judgment and decision-making.
• Fluency in Chinese, Malay and English is required.

Benefits

• Attractive salary with Basic and Allowances
• Employee season parking card
• Bonus ; Yearly Increment ; Company Trip
• Early confirmation and increment based on performance
• Annual Leave, Medical Leave, Child Care Leave, Honeymoon Leave and etc
• KWSP , SOCSO & EIS
• Attendance Allowance
• Monthly Celebration
• Medical Insurances
• Yearly Lucky draw and employee awards.
• Salary on time
• Free Facial and Laser monthly
• Staff purchases and Family Price
• Referral Fees

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Flexible working hours
• Company trips
• Medical insurance
• Personal leave
• Personal development opportunities

產品研究專家

職責

• 進行市場分析和消費趨勢。
• 了解客戶的喜好。
• 評估產品測試和回饋。
• 將設計考量和美學因素融入研究任務中。
• 確保產品符合市場預期和趨勢。
• 與製造商和供應商合作。
• 促進產品開發。
• 確保產品品質。
• 與供應商談判條款。
• 研究、分析和評估供應商及其產品類別。
• 與公司獲利能力、銷售目標和預算保持一致。
• 分析來自客戶評論和供應商談判的數據。
• 為與產品開發相關的決策過程提供資訊。
• 收集、組織和分析數據以解決問題。
• 探索問題並預測市場趨勢。
• 研究、分析和評估供應商及其產品類別。
• 與公司獲利能力、銷售目標和預算保持一致。
• 彙編研究結果。
• 提出報告和建議。
• 為產品開發策略做出貢獻。
• 完成支援整體業務營運和產品開發工作的任務。
• 為正在進行的和現有的產品改進工作做出貢獻，並確定需要改進的領域。
• 根據需要臨時進行。

職責

• 至少1-2年相關領域的工作經驗。
• 以客戶服務為導向，富有創造力，充滿熱情，具有良好的團隊精神。
• 良好的分析和表達能力以及與各個層級有效溝通的能力。
• 能夠獨立工作，在緊迫的期限內完成工作。
• 批判性思考和創造性解決問題的能力以及強大的判斷力和決策能力。
• 需要流利的華語、馬來語和英語。

好處

• 具有吸引力的薪資，包括基本薪資和津貼
• 員工季節停車卡
• 獎金 ;每年增量；公司旅行
• 提前確認並根據績效增加
• 年假、病假、育嬰假、蜜月假等
• KWSP、SOCSO 與 EIS
• 出勤津貼
• 每月慶典
• 醫療保險
• 每年抽獎和員工獎勵。
• 按時發薪資
• 每月免費臉部護理和雷射護理
• 員工採購和家庭價格
• 推薦費

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 彈性的工作時間
• 公司旅行
• 醫療保險
• 事假
• 個人發展機會

The Talent Acquisition Specialist is responsible for managing the full-cycle recruitment process for both direct labor positions within the manufacturing plant, (operators, machinist, QC Inspectors and other skilled/unskilled roles) and professional positions (including officers, executives, specialists & managers). In addition, the TA Specialist will lead the Internship Program and build strong partnerships with local colleges and universities. This role ensures efficient and effective sourcing, interviewing, and onboarding of qualified candidates, while collaborating closely with hiring managers to meet the workforce needs of the company.

Job Description

Recruitment Strategy & Workforce Planning:

• Collaborate with HR and plant management to understand workforce needs and develop a recruitment strategy.
• Utilize data to forecast hiring needs and identify potential gaps in staffing.
• Monitor and maintain relationships with staffing agencies to supplement hiring needs.

Sourcing Candidates:

• Source qualified candidates through multiple channels such as job boards, social media, employee referrals, recruitment fairs etc
• Develop talent pipelines for current and future manpower needs, including entry-level and skilled positions.
• Build relationships with local technical schools, trade associations, and job centers to identify top talent.

Screening & Interviewing:

• Review resumes, applications, and assess candidates' qualifications for suitability for the position.
• Conduct phone screenings and in-person interviews with candidates to assess technical skills, experience, and cultural fit.
• Coordinate technical assessments and pre-employment testing as required.

Stakeholder Management:

• Partner closely with plant managers and department heads to understand role-specific requirements and competencies.
• Provide regular updates to hiring managers on the status of open roles and recruitment activities.
• Serve as the primary point of contact for candidates throughout the recruitment process, ensuring a positive candidate experience.

Employer Branding & Recruitment Events:

• Represent the company at local job fairs, recruitment events, and networking opportunities to attract right talents.
• Support the employer branding initiatives by promoting the company's culture, benefits, and growth opportunities to prospective employees.

Onboarding Support:

• Collaborate with HR to facilitate a smooth onboarding process, including pre-employment checks, contract negotiations, and induction training.

Data Reporting & Continuous Improvement:

• Track and report recruitment metrics such as time-to-fill, cost-per-hire, and candidate quality to optimize the recruitment process.
• Continuously evaluate recruitment strategies and tools, seeking opportunities for improvement and greater efficiency.
• Stay updated on industry trends, labor market conditions, and best practices in talent acquisition

Job Requirements:

• Bachelor’s degree in Human Resources, Business Administration or a related field
• 5 years of experience in high-volume recruitment, ideally within a manufacturing environment.
• Resourceful in sourcing candidates using a variety of methods (job boards, social media, recruitment fairs, and networking).
• Adaptability in a fast-paced, dynamic work environment, responding quickly to changing labor demands or company priorities.
• Strong communication skills (both written and verbal) to effectively liaise with candidates, hiring managers, and external partners.
• Proactive mindset in seeking innovative ways to attract talent and improve recruitment processes.
• Team player who can collaborate effectively with HR colleagues and hiring managers across departments.

Benefits

• Medical, Dental, Optical coverage
• Comprehensive Insurance Coverages
• Annual Leave & MOHRM Statutory Leave
• Annual Wage Supplement (AWS)
• Good Career Progression
• Training Provided
• Employee Engagement Activities
• Rewards & Recognition Programs
• Birthday Gift

• supporting and overseeing terms, day-to-day operations, problem-solving, developing and implementing plans, and meeting goals.
• focuses on the work being done and the results that work is producing.
• Monitoring productivity and accounting are cornerstone responsibilities of a business administrator.

Perks & Benefits

• Employee equity
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Personal leave
• Open culture

The Talent Acquisition Specialist is responsible for managing the full-cycle recruitment process for both direct labor positions within the manufacturing plant, (operators, machinist, QC Inspectors and other skilled/unskilled roles) and professional positions (including officers, executives, specialists & managers). In addition, the TA Specialist will lead the Internship Program and build strong partnerships with local colleges and universities. This role ensures efficient and effective sourcing, interviewing, and onboarding of qualified candidates, while collaborating closely with hiring managers to meet the workforce needs of the company.

Job Description

Recruitment Strategy & Workforce Planning:

• Collaborate with HR and plant management to understand workforce needs and develop a recruitment strategy.
• Utilize data to forecast hiring needs and identify potential gaps in staffing.
• Monitor and maintain relationships with staffing agencies to supplement hiring needs.

Sourcing Candidates:

• Source qualified candidates through multiple channels such as job boards, social media, employee referrals, recruitment fairs etc
• Develop talent pipelines for current and future manpower needs, including entry-level and skilled positions.
• Build relationships with local technical schools, trade associations, and job centers to identify top talent.

Screening & Interviewing:

• Review resumes, applications, and assess candidates' qualifications for suitability for the position.
• Conduct phone screenings and in-person interviews with candidates to assess technical skills, experience, and cultural fit.
• Coordinate technical assessments and pre-employment testing as required.

Stakeholder Management:

• Partner closely with plant managers and department heads to understand role-specific requirements and competencies.
• Provide regular updates to hiring managers on the status of open roles and recruitment activities.
• Serve as the primary point of contact for candidates throughout the recruitment process, ensuring a positive candidate experience.

Employer Branding & Recruitment Events:

• Represent the company at local job fairs, recruitment events, and networking opportunities to attract right talents.
• Support the employer branding initiatives by promoting the company's culture, benefits, and growth opportunities to prospective employees.

Onboarding Support:

• Collaborate with HR to facilitate a smooth onboarding process, including pre-employment checks, contract negotiations, and induction training.

Data Reporting & Continuous Improvement:

• Track and report recruitment metrics such as time-to-fill, cost-per-hire, and candidate quality to optimize the recruitment process.
• Continuously evaluate recruitment strategies and tools, seeking opportunities for improvement and greater efficiency.
• Stay updated on industry trends, labor market conditions, and best practices in talent acquisition

Job Requirements:

• Bachelor’s degree in Human Resources, Business Administration or a related field
• 5 years of experience in high-volume recruitment, ideally within a manufacturing environment.
• Resourceful in sourcing candidates using a variety of methods (job boards, social media, recruitment fairs, and networking).
• Adaptability in a fast-paced, dynamic work environment, responding quickly to changing labor demands or company priorities.
• Strong communication skills (both written and verbal) to effectively liaise with candidates, hiring managers, and external partners.
• Proactive mindset in seeking innovative ways to attract talent and improve recruitment processes.
• Team player who can collaborate effectively with HR colleagues and hiring managers across departments.

Benefits

• Medical, Dental, Optical coverage
• Comprehensive Insurance Coverages
• Annual Leave & MOHRM Statutory Leave
• Annual Wage Supplement (AWS)
• Good Career Progression
• Training Provided
• Employee Engagement Activities
• Rewards & Recognition Programs
• Birthday Gift

我們是一家老牌 IT 設備和服務供應商，總部位於雪蘭莪州八打靈再也，擁有龐大的成熟客戶群。

我們正在尋找合適的候選人加入我們團隊並與我們一起成長。

有興趣的候選人可以致電03-79601333聯繫我們或訪問我們的網上商店https://www.nlitretail.com.my或寫信給我們hr@nlit.com.my

只有入圍候選人才會被聯絡進行面試

津貼和福利

• 員工股權
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 事假
• 開放文化

人才招募專家負責管理製造工廠直接勞動力角色的全週期招募流程，例如機器操作員、裝配工、技術員和其他熟練/非熟練勞動力。該角色確保高效且有效地尋找、面試和入職合格的候選人，同時與招聘經理合作以滿足公司的勞動力需求。這是一個為期 1 年的可續約合約職位。

職位描述

招募策略與勞動力規劃：

• 與人力資源和工廠管理層合作，了解勞動力需求並制定直接勞工職位的招募策略。
• 利用數據預測招募需求並確定直接勞動力配置的潛在缺口。
• 監控並維持與人才仲介機構的關係，以補充直接勞動力招募需求。

採購候選人：

• 透過招聘網站、社群媒體、員工推薦、招聘會等多種管道尋找合格的候選人
• 開發滿足當前和未來勞動力需求的人才管道，包括入門級和技術職位。
• 與當地技術學校、行業協會和就業中心建立關係，以確定頂尖人才。

篩選與麵試：

• 審查履歷、申請並評估候選人的資格是否適合該職位。
• 對候選人進行電話篩選和麵對面面試，以評估技術技能、經驗和文化契合度。
• 根據需要協調技術評估和就業前測試。

利害關係人管理：

• 與工廠經理和部門主管密切合作，以了解直接勞工角色所需的特定角色要求和能力。
• 定期向招聘經理提供有關空缺職位和招聘活動狀態的最新資訊。
• 在整個招募過程中作為候選人的主要聯絡人，確保積極的候選人體驗。

雇主品牌和招募活動：

• 代表公司參加當地招聘會、招募活動和社交機會，以吸引直接勞動力人才。
• 透過向潛在員工宣傳公司文化、福利和成長機會來支持雇主品牌計畫。

入職支援：

• 與人力資源部門合作，促進順利的入職流程，包括入職前檢查、合約談判和入職培訓。

數據報告和持續改進：

• 追蹤和報告招募指標，例如填補時間、每次招募成本和候選人質量，以優化招募流程。
• 不斷評估招募策略和工具，尋找改善和提高效率的機會。
• 隨時了解行業趨勢、勞動力市場狀況以及人才招募的最佳實踐。

職位要求：

• 人力資源、工商管理或相關領域學士學位
• 擁有 5 年大批量招聘經驗，最好是在製造環境中。
• 善於利用各種方法（招募委員會、社群媒體、招聘會和人脈）尋找候選人。
• 適應快節奏、動態的工作環境，快速回應不斷變化的勞動力需求或公司優先事項。
• 強大的溝通技巧（書面和口頭），能夠有效地與候選人、招募經理和外部合作夥伴聯絡。
• 積極主動地尋求創新方法來吸引人才和改善招募流程。
• 能夠與跨部門的人力資源同事和招募經理有效協作的團隊合作者。

好處

• 醫療、牙科、光學保險
• 全面的保險範圍
• 年假和人力部法定休假
• 年度工資補貼 (AWS)
• 獎勵和認可計劃
• 良好的職業發展
• 提供培訓
• 教育援助計劃
• 員工參與活動
• 生日禮物

Primary Responsibilities

System Operations & Support

• Ensure the full implementation of IT projects, meeting deadlines and functional specifications.
• Provide day-to-day IT support for operations, troubleshooting end-user system and application issues promptly.
• Manage IT Helpdesk to address and resolve hardware and software issues efficiently.
• Monitor and maintain hotel servers (including backups, email systems, domain management, payroll systems, and business-critical servers).
• Install and configure new equipment, software, and networking solutions, providing necessary training to users.
• Perform preventive maintenance on servers, backup tapes, and ensure sufficient storage housekeeping.

Compliance & Security

• Coordinate with hotel IT teams to ensure compliance with company standards for IT hotel operations.
• Support the Finance Manager to align IT corporate operations with company standards and policies.
• Implement IT procedures and processes to maximize data protection, system security, and user privacy.
• Monitor software licenses, renewals, utilization, and manage reallocation or termination requests.

Vendor & Budget Management

• Work with system integrator vendors to resolve application errors, system enhancements, upgrades, and customization.
• Manage relationships with vendors, overseeing the procurement of hardware, software, and IT services.
• Plan, develop, and implement the IT budget, ensuring cost efficiency by obtaining competitive pricing from suppliers.
• Source, evaluate, and select vendors for IT-related projects and requirements.

Strategic IT Planning

• Perform feasibility studies and provide recommendations for system enhancements and process improvements.
• Ensure the hotel remains updated with the latest IT technologies by attending seminars, conferences, and workshops.
• Support the management team by monitoring system performance and providing insights for system optimization.

About the job

We want to fill this position with a hands-on and detailed individual who can support the needs of the business as we grow as an organization with various revenue channels and payment methods. This role focuses on Account Receivables and Regional Ikea Business Functions

Your assignment

• Financial Record-Keeping: Maintain and update financial records, including ledgers, journals, and accounts receivable, ensuring accuracy and compliance with company policies and regulations.
• Data Entry: Accurately enter financial data into accounting software and spreadsheets.
• Invoice Processing: Assist in the preparation, verification, and processing of invoices.
• Customer Payment Management:  Updating customer payments, monitor aging and follow up on payment related matters
• Reconciliation: Perform sales related reconciliation and bank reconciliation, and any required reconciliation from time to time.
• Document Management: Maintain up-to-date and organized records and files of financial documents.
• Communication: Liaise with customers, clients, and internal departments to resolve account discrepancies and issues.
• Compliance and Audits: Assist with month-end and year-end closing processes. Ensure compliance with company policies and procedures. Assist with internal and external audits as needed.

Responsibilities:

• Manage and maintain all infrastructure including but not limited to servers, network system, storage and cloud platform.
• Monitor infrastructure performance and proactively troubleshoot issues to ensure continuous availability and minimum interruption or downtime.
• Design, architect, develop and implement necessary actions or area of improvement of new infrastructure solution to further improve the capability, performance, reliability, resiliency & integrity which compliance with industry standard and best practices
• Implement routine maintenance tasks to perform systems administration, patch management and systems backup
• Collaborate with internal team and external vendors for technical troubleshooting support, preventive maintenance, planning, implementation and resolution in network, hardware and software issues or faults.
• Participate in sourcing, evaluating, recommending and negotiating with solution providers and consultants on technical specifications, supports and services to establish good partnership and optimum service level to ensure user and company interests are protected
• Maintain, develop and follow proper system procedures, guidelines, reports and technical documentations to achieve systematic and consistent operations
• Perform any other tasks as assigned by the management

Technical Skills:

• Experience and knowledge in PC, server, network, communication systems and systems inter connectivity
• Problem solving and troubleshooting
• Risk and issue management
• Analytical, conceptual and strategic thinking
• Project management and implementation

Requirements:

• Candidate must possess at least a Diploma/Degree in Computer Science/Software Engineering/Information Technology or equivalent
• Proven experience in IT infrastructure management with good knowledge of Business IT Systems including application servers, email and web servers, windows operating systems and applications
• Familiar with SaaS / cloud technologies (AWS or Azure), Windows Server 2019/2022, Windows 10/11, Microsoft 365 services, Active Directory, DNS, Firewall, etc.
• Able to write scripting to automated processes using Microsoft Power Automate or other relevant automation and scripting tools will be a good to have skill
• Knowledge of ITIL and other IT service management frameworks
• Hands-on experience in troubleshooting, maintain and support on technical issues is highly desirable (network, server, computer and peripheral)
• Experience with IFCA.net system would be an added advantage
• Highly adaptive, initiative, able to multi-task and flexible in progressive workloads
• Good command in spoken and written English and Malay
• Possess own transport and willing to travel to support when required

Job Summary:

As a Customer Care Specialist, you will play a central role in managing inquiries and resolving issues for both customers and partners across multiple communication channels, including voice calls, email, online chat, and case management systems. Reporting to the Customer Service Team Leader, you’ll be responsible for delivering exceptional service and ensuring a positive experience for all users. This role requires strong communication skills, problem-solving abilities, and a proactive approach to managing escalations and service recovery cases, all while meeting key performance metrics and contributing to the team’s success.

Job Description:

1. Serve as the main point of contact for customers and partners, handling inquiries and providing support via voice, email, online chat, and case management systems.

2. Set realistic expectations and resolve issues related to orders, payments, and app-related inquiries to ensure a positive experience.

3. Respond to inquiries on social media platforms, addressing questions about services, promotions, and support options through native channels or CRM tools.

4. Handle escalations, service recovery cases, and manager callbacks via email to ensure timely and satisfactory resolutions.

5. Strive for First Contact Resolution (FCR) according to standard operating procedures; follow up through callbacks, emails, or social media as needed when FCR is not achieved.

6. Monitor and manage escalation queues and backlogs, focusing on areas such as bookings, payments, and account-related inquiries.

7. Update case details accurately in relevant systems, including CRM and internal documentation tools.

8. Meet and exceed Key Performance Indicators (KPIs), such as average handling time, FCR rate, response time, and customer satisfaction score.

9. Document case details thoroughly in the Customer Relationship Management (CRM) system.

10. Provide clear and accurate information to customers and external partners as needed.

11. Effectively resolve issues related to order fulfillment, payment disputes, and app functionality.

12. Contribute to refining and improving dispute resolution processes.

13. Communicate professionally and clearly with both users and stakeholders.

14. Support the Team Leader in monitoring real-time performance and take proactive action as necessary.

15. Take on additional responsibilities and support ad-hoc projects as assigned by the Team Leader or Management.

16. Foster strong collaboration with team members to maintain a positive work environment.

17. Participate in ad-hoc projects or campaigns as needed to support business objectives.

18. Perform any other duties as assigned by Management.

Job Requirement:

1. Diploma/Advanced Diploma, Bachelor’s Degree, or equivalent in any field.

2. Preferably an Executive with experience in Customer Service or a similar role.

3. Minimum of 1 year of relevant experience in a contact center setting is preferred.

4. Experience managing live chats, emails, and inbound calls.

5. Open to both fresh graduates and experienced candidates, with entry level based on prior experience.

6. Strong communication skills across email, face-to-face interactions, and messaging platforms.

7. Proficiency in English and Malay, both spoken and written. Mandarin is an added advantage.

8. Strong business writing skills.

9. Proficient typing skills.

10. Excellent logical thinking and problem-solving abilities.

11. Ability to work independently and thrive in a fast-paced environment.

12. Positive attitude, team-oriented, and eager to learn.

13. Quick learner with the ability to adapt to changes.

14. Skilled in multitasking, prioritization, and time management.

15. Demonstrates strong teamwork and collaboration at all times.

16. Willingness to work on a rotating (24/7) shift, 5 days a week.

Job Description:

1. Serve as the main point of contact for customers and partners, handling inquiries and providing support via voice, email, online chat, and case management systems.

2. Set realistic expectations and resolve issues related to orders, payments, and app-related inquiries to ensure a positive experience.

3. Respond to inquiries on social media platforms, addressing questions about services, promotions, and support options through native channels or CRM tools.

4. Handle escalations, service recovery cases, and manager callbacks via email to ensure timely and satisfactory resolutions.

5. Strive for First Contact Resolution (FCR) according to standard operating procedures; follow up through callbacks, emails, or social media as needed when FCR is not achieved.

6. Monitor and manage escalation queues and backlogs, focusing on areas such as bookings, payments, and account-related inquiries.

7. Update case details accurately in relevant systems, including CRM and internal documentation tools.

8. Meet and exceed Key Performance Indicators (KPIs), such as average handling time, FCR rate, response time, and customer satisfaction score.

9. Document case details thoroughly in the Customer Relationship Management (CRM) system.

10. Provide clear and accurate information to customers and external partners as needed.

11. Effectively resolve issues related to order fulfillment, payment disputes, and app functionality.

12. Contribute to refining and improving dispute resolution processes.

13. Communicate professionally and clearly with both users and stakeholders.

14. Support the Team Leader in monitoring real-time performance and take proactive action as necessary.

15. Take on additional responsibilities and support ad-hoc projects as assigned by the Team Leader or Management.

16. Foster strong collaboration with team members to maintain a positive work environment.

17. Participate in ad-hoc projects or campaigns as needed to support business objectives.

18. Perform any other duties as assigned by Management.

Job Requirement:

1.   Diploma/Advanced Diploma, Bachelor’s Degree, or equivalent in any field.

2.   Preferably an Executive with experience in Customer Service or a similar role.

3.   Minimum of 1 year of relevant experience in a contact center setting is preferred.

4.   Experience managing live chats, emails, and inbound calls.

5.  Open to both fresh graduates and experienced candidates, with entry level based on prior experience.

6.   Strong communication skills across email, face-to-face interactions, and messaging platforms.

7.   Proficiency in English and Mandarin, both spoken and written.

8.   Proficiency in additional languages such as Malay & Cantonese, is an advantage.

9.   Strong business writing skills.

10. Proficient typing skills.

11. Excellent logical thinking and problem-solving abilities.

12. Ability to work independently and thrive in a fast-paced environment.

13. Positive attitude, team-oriented, and eager to learn.

14. Quick learner with the ability to adapt to changes.

15. Skilled in multitasking, prioritization, and time management.

16. Demonstrates strong teamwork and collaboration at all times.

17. Willingness to work on a rotating (24/7) shift, 5 days a week.

About the job

To support Finance Manager on Accounts Payable and Accounts Receivable processes in order to meet agreed timeline.

Your assignment

Accounts Payable

• Vendor invoices processing (receiving, matching & posting)
• Staff claims processing
• SOA reconciliation

Accounts Receivable

• Tenant invoices processing
• Receipts processing
• Collection monitoring and follow-up
• Bank Reconciliation

Support on:

• LHDN eInvoice implementation
• Internal and external audit
• Tax computation and submission

Job Description:

1.  Lead, mentor, and manage a team of Customer Care Specialist , ensuring their adherence to company policies and customer service best practices.

2.  Conduct regular performance evaluations and provide constructive feedback to team members to ensure continuous improvement.

3.   Monitor and ensure that team members meet or exceed performance metrics such as response times, resolution rates, and customer satisfaction scores.

4.  Manage staffing levels, shift rotations, and schedules to ensure full coverage for a 24x7 customer service operation.

5.  Foster a positive team environment and motivate team members to achieve their goals.

6. Respond to escalated customer inquiries, resolving complex issues related to payment processing, subscription services, and fraud prevention.

7.  Lead the team in maintaining a customer-centric approach, ensuring high standards of service and satisfaction.

8.  Develop, analyze, and present reports on key performance metrics such as call resolution rates and customer satisfaction scores.

9.  Use strong analytical and mathematical skills to evaluate data and identify trends or areas of concern within the team's operations.

10. Work closely with cross-functional teams, including product and operations, to ensure seamless customer service operations and address issues efficiently.

11. Participate in meetings and collaborate with leadership to provide insights and recommendations for improving customer service operations.

12. Utilize advanced Microsoft Excel, Word, PowerPoint, and Outlook skills to prepare detailed reports, presentations, and operational updates.

13. Ensure accurate documentation of customer interactions and resolutions in the company’s CRM system.

14. Lead the team with a risk-based approach, ensuring compliance with payment processing regulations and digital industry standards.

15. Identify potential fraud or security risks and work with the fraud prevention team to mitigate and prevent issues.

Job Requirement:

1. Minimum Diploma, Advanced/Higher/Graduate Diploma, or Bachelor's Degree in any field or equivalent.

2. 4 years of experience in a call center environment, preferably within the e-hailing, e-commerce, financial services, banking, or commercial sectors.

3. At least 2 years of experience managing a team in a customer service setting.

4. Advanced proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.

5. Strong understanding of e-hailing model.

6. Strong analytical and mathematical skills with attention to detail.

7. Creative and critical problem-solving skills, with the ability to apply a risk-based approach to complex issues.

8.   Excellent written and verbal communication skills in English.

9.  Proficiency in additional languages such as Malay, Cantonese, or Mandarin is an advantage.

10. Proven ability to lead a team, manage performance, and provide constructive feedback.

11. Ability to work with cross-functional teams to achieve desired results.

12. Self-motivated, positive attitude, and strong customer service ethics.

13. Ability to handle multiple tasks in a fluid, fast-paced environment and prioritize effectively.

14. Passionate about customer satisfaction and leading by example.

15. Willingness to work shifts in a 24x7 operation with rotating off days.

16. Able to respond to customer inquiries in a professional manner, maintaining the company’s reputation for high-quality service.

Job Description:

1. Lead, mentor, and manage a team of Customer Care Specialist , ensuring their adherence to company policies and customer service best practices.

2. Conduct regular performance evaluations and provide constructive feedback to team members to ensure continuous improvement.

3. Monitor and ensure that team members meet or exceed performance metrics such as response times, resolution rates, and customer satisfaction scores.

4. Manage staffing levels, shift rotations, and schedules to ensure full coverage for a 24x7 customer service operation.

5. Foster a positive team environment and motivate team members to achieve their goals.

6. Respond to escalated customer inquiries, resolving complex issues related to payment processing, subscription services, and fraud prevention.

7. Lead the team in maintaining a customer-centric approach, ensuring high standards of service and satisfaction.

8. Develop, analyze, and present reports on key performance metrics such as call resolution rates and customer satisfaction scores.

9. Use strong analytical and mathematical skills to evaluate data and identify trends or areas of concern within the team's operations.

10. Work closely with cross-functional teams, including product and operations, to ensure seamless customer service operations and address issues efficiently.

11. Participate in meetings and collaborate with leadership to provide insights and recommendations for improving customer service operations.

12. Utilize advanced Microsoft Excel, Word, PowerPoint, and Outlook skills to prepare detailed reports, presentations, and operational updates.

13. Ensure accurate documentation of customer interactions and resolutions in the company’s CRM system.

14. Lead the team with a risk-based approach, ensuring compliance with payment processing regulations and digital industry standards.

15. Identify potential fraud or security risks and work with the fraud prevention team to mitigate and prevent issues.

Job Requirement:

1. Minimum Diploma, Advanced/Higher/Graduate Diploma, or Bachelor's Degree in any field or equivalent.

2. 4 years of experience in a call center environment, preferably within the e-hailing, e-commerce, financial services, banking, or commercial sectors.

3. At least 2 years of experience managing a team in a customer service setting.

4. Advanced proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.

5. Strong understanding of e-hailing model.

6. Strong analytical and mathematical skills with attention to detail.

7. Creative and critical problem-solving skills, with the ability to apply a risk-based approach to complex issues.

8. Excellent written and verbal communication skills in English & Mandarin.

9. Proficiency in additional languages such as Malay & Cantonese, is an advantage.

10. Proven ability to lead a team, manage performance, and provide constructive feedback.

11. Ability to work with cross-functional teams to achieve desired results.

12. Self-motivated, positive attitude, and strong customer service ethics.

13. Ability to handle multiple tasks in a fluid, fast-paced environment and prioritize effectively.

14. Passionate about customer satisfaction and leading by example.

15. Willingness to work shifts in a 24x7 operation with rotating off days.

16. Able to respond to customer inquiries in a professional manner, maintaining the company’s reputation for high-quality service.

At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich the society through constant innovation and development of solution driven tools.

WHAT WILL YOU DO?

• You will build long term direct relationship with clients, will work closely with them to uncover new sales opportunities within your assigned client accounts. You are responsible in managing all aspects of sales from Prospecting, Qualifying, Proposing, Closing & Collection.

WHO YOU ARE?

• You have 2 - 4 / >5 years’ direct sales experience in the IT industry; experience in Mid-sized to Enterprise level accounts would be an added advantage.
• You have a strong passion in helping customers in their business digitization journey and have established a comprehensive client base through your past & current sales roles.
• You are passionate about sales and derive satisfaction in being able to articulate the business benefits of Konica Minolta’s IT offerings and deliver positive outcome that enhances & improves your client’s business.
• You have a solid understanding on how to effectively position & market IT solutions such as Managed IT Outsourcing & Resource Services, Next Generation Network Security solution, Business Process, Managed Content & Managed Print Services.
• You’re experienced in owning the full sales cycle - prospecting, customer solution presentation, negotiating and closing the sale with a proven track record of execution.
• You possess strong understanding of business & market / vertical trends that will enable you to drive a consultative engagement approach with your clients.
• You’re a strong team player and have demonstrated the ability to collaborate effectively with different internal supporting business units such as Support, Engineering, Operations & Marketing.
• Sales hunter role
• Essential skills are Prospecting, Lead Generation, Presentation, C-suite engagement, Cold-calling

WHY KONICA MINOLTA ? 

• At Konica Minolta, we believe everyone is unique and each brings with them their individual talents in our mission to deliver positive business outcome to our clients.
• We believe in new value creation through constant innovation which is the essence of what drives us to success. We continuously strive to develop new ideas & better ways of delivering value to our clients in the present, future & beyond.
• Building on Konica Minolta’s strong digital imaging foundation, we’re now embarking on an exciting transformation journey where we deliver solutions beyond the printing arena by providing innovative IT centric solutions to our clients.

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss further! 

The primary role (Suitable for Beginners)

• Web scrapping using HTML and Python on beautiful soup, Sellenium, Pycharm and more
• To check and ensure that the data in the csv. files match what is on the websites and that the code is working and then keeping/storing the csv files into Dropbox

Other roles if not assigned Webscrapping.

• Manual software testing for our website and application and documenting any issues, bugs or errors found as well as any possible solutions for them
• Automation testing using Cypress.io to automate the bug testing process
• AI automation testing using the Recombee platform (Suitable for Machine Learning, AI or Data Science majors)
• Research into the best ways to develop/create/establish a system or element of our platform like chatbots, automated responses, etc if needed
• If needed: Using Adobe XD to open prototype designs and analyze the UI/UX
• If needed: Assisting senior developers by coordinating project management activities using Jira

Note: We mainly use Skype and Dropbox, but with seniors developer you may also have the opportunity to use Microsoft Teams.

The primary role (Suitable for Beginners)

• Web scrapping using HTML and Python on beautiful soup, Sellenium, Pycharm and more
• To check and ensure that the data in the csv. files match what is on the websites and that the code is working and then keeping/storing the csv files into Dropbox

Other roles if not assigned Webscrapping.

• Manual software testing for our website and application and documenting any issues, bugs or errors found as well as any possible solutions for them
• Automation testing using Cypress.io to automate the bug testing process
• AI automation testing using the Recombee platform (Suitable for Machine Learning, AI or Data Science majors)
• Research into the best ways to develop/create/establish a system or element of our platform like chatbots, automated responses, etc if needed
• If needed: Using Adobe XD to open prototype designs and analyze the UI/UX
• If needed: Assisting senior developers by coordinating project management activities using Jira

Note: We mainly use Skype and Dropbox, but with seniors developer you may also have the opportunity to use Microsoft Teams.

The primary role (Suitable for Beginners)

• Web scrapping using HTML and Python on beautiful soup, Sellenium, Pycharm and more
• To check and ensure that the data in the csv. files match what is on the websites and that the code is working and then keeping/storing the csv files into Dropbox

Other roles if not assigned Webscrapping.

• Manual software testing for our website and application and documenting any issues, bugs or errors found as well as any possible solutions for them
• Automation testing using Cypress.io to automate the bug testing process
• AI automation testing using the Recombee platform (Suitable for Machine Learning, AI or Data Science majors)
• Research into the best ways to develop/create/establish a system or element of our platform like chatbots, automated responses, etc if needed
• If needed: Using Adobe XD to open prototype designs and analyze the UI/UX
• If needed: Assisting senior developers by coordinating project management activities using Jira

Note: We mainly use Skype and Dropbox, but with seniors developer you may also have the opportunity to use Microsoft Teams.

The primary role (Suitable for Beginners)

• Web scrapping using HTML and Python on beautiful soup, Sellenium, Pycharm and more
• To check and ensure that the data in the csv. files match what is on the websites and that the code is working and then keeping/storing the csv files into Dropbox

Other roles if not assigned Webscrapping.

• Manual software testing for our website and application and documenting any issues, bugs or errors found as well as any possible solutions for them
• Automation testing using Cypress.io to automate the bug testing process
• AI automation testing using the Recombee platform (Suitable for Machine Learning, AI or Data Science majors)
• Research into the best ways to develop/create/establish a system or element of our platform like chatbots, automated responses, etc if needed
• If needed: Using Adobe XD to open prototype designs and analyze the UI/UX
• If needed: Assisting senior developers by coordinating project management activities using Jira

Note: We mainly use Skype and Dropbox, but with seniors developer you may also have the opportunity to use Microsoft Teams.

About The Role:
The Logistics Specialist ensures control and execution of the local Warehouse and Distribution activities. The Logistics Specialist is responsible / accountable to:

• Execution of effective local logistic services;
• Identifying opportunities in the end to end supply chain to reduce waste, minimize cost and work towards a more customer-driven supply chain.

Goals and Key Accountabilities:

The Logistics Specialist ensures the operational execution of local logistics services (transport and warehouses). He is responsible to guarantee on time deliveries at the best cost.

Responsibilities and Key Activities:

1. Deliver Stock Accuracy level combined with stock target and costs
2. Weekly transportation planning and Transport arrangement (Inbound and Outbound for Shipment from/to factories, warehouses, customers)
3. Stock Transfer and Delivery Orders creation (between JDE plants)
4. Support Customer Service with claim management (main contact for LSP/Transportation companies)
5. Post Goods Receipt, Post Goods Issue and Scrapping execution in  in SAP
6. Stock Management (movements, status change, ageing, damage handling etc)
7. Monitor stock in transit
8. Inventory Count execution (physically and systematically), route cause analysis of results
9. Shipping and Picking documents preparation (if applicable)
10. Pallet Management
11. Packaging Materials Stock Management and Replenishment
12. Weekly KPI Reporting (for example: On Time In Full; Stock Accuracy; Stock Levels; Financial Accruals; other applicable KPIs and Reports)
13. Further involvement into Local and Global initiatives to define and execute on improvements on service, stock and cost savings.

The primary role (Suitable for Beginners)

• Web scrapping using HTML and Python on beautiful soup, Sellenium, Pycharm and more
• To check and ensure that the data in the csv. files match what is on the websites and that the code is working and then keeping/storing the csv files into Dropbox

Other roles if not assigned Webscrapping.

• Manual software testing for our website and application and documenting any issues, bugs or errors found as well as any possible solutions for them
• Automation testing using Cypress.io to automate the bug testing process
• AI automation testing using the Recombee platform (Suitable for Machine Learning, AI or Data Science majors)
• Research into the best ways to develop/create/establish a system or element of our platform like chatbots, automated responses, etc if needed
• If needed: Using Adobe XD to open prototype designs and analyze the UI/UX
• If needed: Assisting senior developers by coordinating project management activities using Jira

Note: We mainly use Skype and Dropbox, but with seniors developer you may also have the opportunity to use Microsoft Teams.