Job Responsibilities:

• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Ensure that all projects are delivered on-time, within scope and within budget.
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Ensure resource availability and allocation.
• Develop a detailed project plan to track progress.
• Use appropriate verification techniques to manage changes in project scope, schedule and costs.
• Measure project performance using appropriate systems, tools and techniques.
• Report and escalate to management as needed.
• Manage the relationship with the client and all stakeholders.
• Perform risk management to minimize project risks.
• Establish and maintain relationships with third parties/vendors.
• Create and maintain comprehensive project documentation.

Job Requirement:

• Proven working experience as a project manager in the information technology sector
• Experience in project management, with the ability to lead project teams to completion
• Understanding of formal project management methodologies and best practices
• Excellent communication skills, both written and verbal
• Strong interpersonal and team leadership skills
• Able to complete projects in a timely manner and manage budgets effectively
• Demonstrable problem-solving skills in project management
• Strong organizational skills with attention to detail and the ability to multitask
• Ability to manage multiple projects simultaneously
• Proficiency in Microsoft Office tools
• Knowledge and certified in ITIL, PMP and PMBOK
• Proficiency in project management tools and software, including Asana and Microsoft Project

Interested candidates, please submit your resume to lillianlim@karunasarawak.com  or contact our HR, Lillian, at 016-8868836 for information / interview appointments.

Perks & Benefits

• Employee equity
• Casual dress code
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Job Description

Looking for sales account manager who will be responsible for developing long-term

relationship with clients and overseeing sales. As a Sales Account manager you will be

responsible to develop leads, building and maintaining relationship, managing deals, fulfill

their requirements and requests, respond to their queries in a timely manner and aspire to

deliver a positive client experience.

Key Roles and Responsibilities

• Manage portfolio of clients to achieve long-term success
• Develop positive relationship with clients.
• Find key people in organizations to sell our solutions – Mostly IT department.
• Able to present and upsell TechLab’s solutions and support offerings.
• Remediate conflicts with clients in a timely manner.
• Understanding each clients nature of business to propose suitable solutions and offerings.

Plus Points in Experience

• Relevant experience in similar client-facing role
• Experience in a strategic partner management position
• Experience in the IT or professional services industry with a focus on business development and/or sales
• Experience in managing multiple stakeholders and projects
• Proven experience in driving alignment to a common vision and working across multiple stakeholders to achieve sales growth
• Strong sales orientation with experience working with clients and business teams to create sales-orientated solutions and services
• Experience with successful partner management.

Qualifications

• SPM, diploma graduate or equivalent education experience.
• Experience as Sales Account Manager/Sales Representative (also open to freshgrads)
• Proficient in Excel, Word, Powerpoint, CRM and Google suite

What We Offer:

• Competitive salary and commission structure.
• Opportunities for professional development and growth.

How to Apply:

Interested candidates can submit your resume to hr@techlab.com.my.

A supportive and collaborative work environment. Join our team at TechLab Security Sdn

Bhd and embark on a rewarding career in the exciting field of security technology sales.

Apply now to be part of our dedicated team!

Perks & Benefits

• Season parking provided
• Insurance
• Medical Claims
• Commissions and Bonus

Responsibilities:

1. Oversee and manage the day-to-day IT operations, ensuring all systems and networks are operating efficiently and securely.
2. Able to procure necessary IT related equipment for company needs.
3. Responsible for ERP system (Epicor Kinetic) to provide first line of support.
4. Involve in application design, confirm the system logic, system integration, system interfaces, and system customisations.
5. Provide daily technical support for desktops, laptops, printers, servers, and network issues.
6. Perform general IT administrative tasks, including managing the fixed asset register, documentation, and guidelines.
7. Offer timely end-user support, diligently troubleshooting and resolving IT-related issues while keeping the helpdesk ticketing system updated with accurate information.
8. Execute any additional tasks and responsibilities that may be assigned periodically by senior management.

Position Requirements:

• Degree in Computer Science or similar field.
• At least 3 years of ERP (Epicor Kinetic) implementation experience either from an end-user or vendor background.
• Good understanding of ERP functionalities.
• Good planning and coordination skills.
• Strong writing, verbal communication, and presentation skills.
• Good interpersonal skill and with proven ability in troubleshooting and problem solving.
• Able to work travel when is required. 
• Fluency in both written and spoken English and Bahasa Malaysia.

Benefits:

• Allowance provided
• Permanent position with salary increment after confirmation
• Annual salary and performance-based bonuses
• 5 working days (Monday to Friday)
• On-site parking
• Air-conditioned work environment
• Access to panel clinics
• Medical and dental claims
• Hospitalization and surgery insurance
• Personal accident insurance

Job Responsibilities:

• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Ensure that all projects are delivered on-time, within scope and within budget.
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Ensure resource availability and allocation.
• Develop a detailed project plan to track progress.
• Use appropriate verification techniques to manage changes in project scope, schedule and costs.
• Measure project performance using appropriate systems, tools and techniques.
• Report and escalate to management as needed.
• Manage the relationship with the client and all stakeholders.
• Perform risk management to minimize project risks.
• Establish and maintain relationships with third parties/vendors.
• Create and maintain comprehensive project documentation.

Job Requirement:

• Proven working experience as a project manager in the information technology sector
• Experience in project management, with the ability to lead project teams to completion
• Understanding of formal project management methodologies and best practices
• Excellent communication skills, both written and verbal
• Strong interpersonal and team leadership skills
• Able to complete projects in a timely manner and manage budgets effectively
• Demonstrable problem-solving skills in project management
• Strong organizational skills with attention to detail and the ability to multitask
• Ability to manage multiple projects simultaneously
• Proficiency in Microsoft Office tools
• Knowledge and certified in ITIL, PMP and PMBOK
• Proficiency in project management tools and software, including Asana and Microsoft Project

Interested candidates, please submit your resume to lillianlim@karunasarawak.com  or contact our HR, Lillian, at 016-8868836 for information / interview appointments.

Perks & Benefits

• Employee equity
• Casual dress code
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Job Responsibilities:

• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Ensure that all projects are delivered on-time, within scope and within budget.
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Ensure resource availability and allocation.
• Develop a detailed project plan to track progress.
• Use appropriate verification techniques to manage changes in project scope, schedule and costs.
• Measure project performance using appropriate systems, tools and techniques.
• Report and escalate to management as needed.
• Manage the relationship with the client and all stakeholders.
• Perform risk management to minimize project risks.
• Establish and maintain relationships with third parties/vendors.
• Create and maintain comprehensive project documentation.

Job Requirement:

• Proven working experience as a project manager in the information technology sector
• Experience in project management, with the ability to lead project teams to completion
• Understanding of formal project management methodologies and best practices
• Excellent communication skills, both written and verbal
• Strong interpersonal and team leadership skills
• Able to complete projects in a timely manner and manage budgets effectively
• Demonstrable problem-solving skills in project management
• Strong organizational skills with attention to detail and the ability to multitask
• Ability to manage multiple projects simultaneously
• Proficiency in Microsoft Office tools
• Knowledge and certified in ITIL, PMP and PMBOK
• Proficiency in project management tools and software, including Asana and Microsoft Project

Interested candidates, please submit your resume to lillianlim@karunasarawak.com  or contact our HR, Lillian, at 016-8868836 for information / interview appointments.

Perks & Benefits

• Employee equity
• Casual dress code
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Job Responsibilities:

• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Ensure that all projects are delivered on-time, within scope and within budget.
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Ensure resource availability and allocation.
• Develop a detailed project plan to track progress.
• Use appropriate verification techniques to manage changes in project scope, schedule and costs.
• Measure project performance using appropriate systems, tools and techniques.
• Report and escalate to management as needed.
• Manage the relationship with the client and all stakeholders.
• Perform risk management to minimize project risks.
• Establish and maintain relationships with third parties/vendors.
• Create and maintain comprehensive project documentation.

Job Requirement:

• Proven working experience as a project manager in the information technology sector
• Experience in project management, with the ability to lead project teams to completion
• Understanding of formal project management methodologies and best practices
• Excellent communication skills, both written and verbal
• Strong interpersonal and team leadership skills
• Able to complete projects in a timely manner and manage budgets effectively
• Demonstrable problem-solving skills in project management
• Strong organizational skills with attention to detail and the ability to multitask
• Ability to manage multiple projects simultaneously
• Proficiency in Microsoft Office tools
• Knowledge and certified in ITIL, PMP and PMBOK
• Proficiency in project management tools and software, including Asana and Microsoft Project

Interested candidates, please submit your resume to lillianlim@karunasarawak.com  or contact our HR, Lillian, at 016-8868836 for information / interview appointments.

Perks & Benefits

• Employee equity
• Casual dress code
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Job Responsibilities:

• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Ensure that all projects are delivered on-time, within scope and within budget.
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Ensure resource availability and allocation.
• Develop a detailed project plan to track progress.
• Use appropriate verification techniques to manage changes in project scope, schedule and costs.
• Measure project performance using appropriate systems, tools and techniques.
• Report and escalate to management as needed.
• Manage the relationship with the client and all stakeholders.
• Perform risk management to minimize project risks.
• Establish and maintain relationships with third parties/vendors.
• Create and maintain comprehensive project documentation.

Job Requirement:

• Proven working experience as a project manager in the information technology sector
• Experience in project management, with the ability to lead project teams to completion
• Understanding of formal project management methodologies and best practices
• Excellent communication skills, both written and verbal
• Strong interpersonal and team leadership skills
• Able to complete projects in a timely manner and manage budgets effectively
• Demonstrable problem-solving skills in project management
• Strong organizational skills with attention to detail and the ability to multitask
• Ability to manage multiple projects simultaneously
• Proficiency in Microsoft Office tools
• Knowledge and certified in ITIL, PMP and PMBOK
• Proficiency in project management tools and software, including Asana and Microsoft Project

Interested candidates, please submit your resume to lillianlim@karunasarawak.com  or contact our HR, Lillian, at 016-8868836 for information / interview appointments.

Perks & Benefits

• Employee equity
• Casual dress code
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

• First Level Hardware & Software support (Laptops, Desktops, Printer, mobile phones, Microsoft Office, Office 365) for BMY and BCN site 
• First contact of IT related tasks for Plant and Administration 
• Direct contact and counterpart to and for Global IT to implement, manage and adapt systems to comply with Baerlocher group standards 
• Direct contact and counterpart to external IT service providers 
• Administration and support of local infrastructure systems (AD, Azure AD, Server, Backup, Network) in cooperation with Global IT 
• Create and maintain IT documentation 
• Computer & Software inventory, license tracking, asset management and hardware maintenance renewals based on IT management system  
• Software and systems installation based on Software Deployment system in cooperation with Global IT 
• Creation, Adoption and Maintenance of IT policies and systems to support the implementation of strategies set by upper management & Global IT.  
• Analyzing the business requirements of departments, determining their technology needs and finding solutions in alignment with Global IT to accomplish the requirement.  
• Ensuring that IT systems, applications and communication equipment within the organization are managed and maintained in accordance with documented processes, procedures, guidelines and instructions. 

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Regular team activities
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and development

Requirements:

• Fresh graduates are welcomed to apply.
• Knowledge of social media and basic IT skills is an advantage.
• Creative marketing ideas aligned with current trends.
• Ability to work under targets set by management.
• Must have own transportation.

Key Responsibilities:

• Develop and implement effective sales strategies to promote IT products or services.
• Maximize sales efficiency and identify potential customers through research and profiling.
• Maintain healthy client relationships and address feedback or complaints.
• Design and oversee marketing campaigns to increase brand awareness.
• Prepare budgets and time constraints for marketing initiatives.
• Track sales data and create performance reports.
• Collaborate with cross-functional teams.

Qualifications:

• Strong communication and negotiation skills.
• Analytical mindset for market research and competitor analysis.
• Creativity in designing effective marketing campaigns.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)

Responsibilities:

• Execute full software development life cycle (SDLC).
• Create flowcharts, layouts and documentation to identify requirements and solutions.
• Write well-designed, testable code.
• Produce specifications and determine operational feasibility.
• Integrate software components into a fully functional software system.
• Develop software verification plans and quality assurance procedures.
• Document and maintain software functionality.
• Troubleshoot, debug and upgrade existing systems.
• Deploy programs and evaluate user feedback.
• Comply with project plans and industry standards.
• Ensure software is updated with latest features.

Requirements:

• Proven work experience as a Software Engineer or Software Developer.
• Experience designing interactive applications.
• Ability to develop software in Java, Ruby on Rails, C++ or other programming languages.
• Strong knowledge of relational databases, SQL and ORM technologies (JPA2, Hibernate).
• Experience developing web applications using at least one popular web framework (JSF, Wicket, GWT, Spring MVC).
• Familiarity with test-driven development.
• Excel in software engineering tools.
• Ability to document requirements and specifications.
• Possess at least a Bachelor's Degree in Computer Science, Engineering or relevant field.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours

JOB DESCRIPTION

1. Provide system administration support and maintenance of in-house application system including installation, configuration and troubleshooting
2. Understand operating systems, network, troubleshooting and firewall technologies.
3. Setting up computers and/or other hardware peripherals for employees and in-house functions.
4. Manage periodical tasks like daily backups, month-end closing process, stocks taking process, updating of data processing.
5. Maintain Company’s website to ensure the web sites contents are up to date.
6. Ensure timely development and ongoing maintenance of company-wide ERP system.
7. Research, document and resolve technical issues relating to ERP system.
8. Update and manage ERP application system documentation.
9. Interact with ERP vendor on issues requiring technical assistance requests for the systems.
10. Ensure system issues are resolved on time and efficiently to meet deadlines.
11. Work closely and coordinate IT project activities with internal departments
12. Proactive with good data analytical skills and problem-solving abilities to diagnose and resolve IT application issue.
13. Handle all types of system emergencies (IT related)
14. Performing any other IT related duties assigned.

REQUIREMENT

1. Degree in IT/ Computer Science or equivalent
2. Preferably with 3 years of working experience in IT field
3. Must have knowledge in AI/ Web Design
4. Possess good interpersonal & communication skill

Perks & Benefits

• Free snacks / Happy hours
• Medical insurance
• Personal leave
• Paid training and development

Job Description

Are you driven, optimistic and ready to take on new challenges?

We are looking for Product Specialists with a growth mindset to connect our brand with our key audiences. To help you succeed in this role, product training and sales coaching will be provided by our experienced and highly qualified sales and marketing team. With a winning and can-do attitude, we believe that we can work together to achieve our shared goals.

Key responsibilities

1. To be pro-active and take charge of the market conversion with sales expansion in your area.
2. Identify customers’ needs and sales opportunities to maximize sales growth through execution of marketing and business development strategies.
3. Conduct sales activities at the highest degree of professionalism and integrity.
4. Ensure timely and accurate preparation of sales quotations, proposal and inquiries to customers.
5. Provide pre- and post-sales training and support to customers.
6. Maintain good relationships with new and existing customers to ensure continuous business growth.
7. Collaborate with team members to achieve the best results.

Job Requirements

• Fresh graduates who are interested to start their career in the pharmaceutical industry are also welcome to apply.
• Candidates with at least 1-2 years of sales experience in the healthcare industry will be an added advantage.
• Resourceful, analytic, results-oriented and able to work under pressure.
• Excellent communication, interpersonal and negotiation skills.
• Candidate with proficiency in Mandarin will be an added advantage, as this role frequently involves effective collaboration and understanding in dealing with various healthcare professional.
• Build and maintain strong relationships with stakeholders in hospitals, clinics or pharmacies.
• Possess a car, valid driving license and willing to travel.
• Area coverage: whole Penang, Kedah and Perlis 

Perks & Benefits

• Allowance (Car, Mobile)
• Petrol Card (Shell)

The company benefits are as below:

1. Medical benefit
2. Employee group insurance
3. Claim reimbursement
4. Compassionate Leave (Bereavement, Marriage, Examination, Birthday)

Job Description

Are you driven, optimistic and ready to take on new challenges?

We are looking for Product Specialists with a growth mindset to connect our brand with our key audiences. To help you succeed in this role, product training and sales coaching will be provided by our experienced and highly qualified sales and marketing team. With a winning and can-do attitude, we believe that we can work together to achieve our shared goals.

Key responsibilities

1. To be pro-active and take charge of the market conversion with sales expansion in your area.
2. Identify customers’ needs and sales opportunities to maximize sales growth through execution of marketing and business development strategies.
3. Conduct sales activities at the highest degree of professionalism and integrity.
4. Ensure timely and accurate preparation of sales quotations, proposal and inquiries to customers.
5. Provide pre- and post-sales training and support to customers.
6. Maintain good relationships with new and existing customers to ensure continuous business growth.
7. Collaborate with team members to achieve the best results.

Job Requirements

• Fresh graduates who are interested to start their career in the pharmaceutical industry are also welcome to apply.
• Candidates with at least 1-2 years of sales experience in the healthcare industry will be an added advantage.
• Resourceful, analytic, results-oriented and able to work under pressure.
• Excellent communication, interpersonal and negotiation skills.
• Candidate with proficiency in Mandarin will be an added advantage, as this role frequently involves effective collaboration and understanding in dealing with various healthcare professional.
• Build and maintain strong relationships with stakeholders in hospitals, clinics or pharmacies.
• Possess a car, valid driving license and willing to travel.

Perks & Benefits

• Allowance (Car, Mobile)
• Petrol Card (Shell)

The company benefits are as below:

1. Medical benefit
2. Employee group insurance
3. Claim reimbursement
4. Compassionate Leave (Bereavement, Marriage, Examination, Birthday)

Job description

Company Description

Airmed is a Malaysian medical device distributor company, specializing in minimally invasive/laparoscopic medical devices. Our focus disciplines include General Surgery, Colorectal, Upper GI, Hepatobiliary, Gynaecology, and Urology. We serve both public and private hospitals in Malaysia.

Role Description

This is a full-time remote role for a Product Specialist. The Product Specialist will be responsible for managing customer relationships with surgeons & nurses, and will serve as the primary point of contact between the company and customers. The Product Specialist will analyze customers' needs and offer surgical solutions to meet those needs. The Product Specialist will also provide sales support in the operating theatre. This job is based in Klang Valley/East Coast (Kelantan, Terengganu & Pahang)

Qualifications

Analytical Skills

Excellent Communication skills

Bachelor's degree in Business or Healthcare related field

Excellent organizational and time-management skills

Fresh graduates are welcomed to apply

Perks & Benefits

• Personal leave
• Personal development opportunities
• Incentive and commission
• Reimbursement of toll and carpark
• Medical allowance, car allowance, hp allowance

JOB DESCRIPTION

• Conduct research verification for hiring purposes via phone
• Keep documentary evidence of all information received via phone & email.
• Liaise with hiring candidates for additional candidate information and other queries
• Compile research reports for Team Leader review
• Report any adverse findings to the Team Leader
• Able to work within deadlines and ad hoc task

ESSENTIAL SKILL SETS

• Fresh Graduate SPM/Diploma/Degree/Masters qualifications.
• Law background or background that involves research, analytical skills, investigation skills, and attention to detail will be an added advantage.
• Customer Service, Sales Consultant, Human Resources and related background are acceptable
• Good written and spoken English.
• Candidates with excellent written & spoken skills in Cantonese, Mandarin, Tagalog, Thai, and Indonesian will have an added advantage.
• Good report-writing skills
• Strong ability to work towards conflicting deadlines with efficiency and accuracy
• Excellent understanding of using the internet and doing research to source for information
• Excellent telephone and customer service skills
• Able to think out of the box in solving situations

BENEFITS

• Medical Claims (Up to RM600/peryear)
• HR mandatory policies - Annual Leave, Medical Leave and Hospitalization Leave 
• Yearly Increment (Based on KPI)
• Birthday leave
• Annual Dinner

Perks & Benefits

• Employee equity
• Nearby public transport and bus at LRT Kelana Jaya
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Personal leave
• Personal development opportunities
• Paid training and development

IMPORTANT:

• When applying, please indicate your internship period, including both the start and end dates of your availability.
• The internship duration must be a minimum of 3 months or longer.

During the internship period, you will be exposed to these areas:

Role & Responsibilities:

• Hardware Support: Install, configure, and troubleshoot hardware components such as PCs, notebooks, printers, and scanners.
• Software Support:
  • Install, configure, and troubleshoot the Microsoft Windows Operating System and Microsoft Applications on desktops and notebooks.
  • Install and resolve issues related to McAfee Antivirus Software, including applying patches and hotfixes for Microsoft or other applications.
• Data Analysis: Conduct analysis to support business and IT-related activities.
• System Imaging and Deployment:
  • Create and manage PC images for streamlined deployment.
  • Support CA deployment and manage McAfee Agents as required.

Requirements:

• Currently pursuing or holding a Diploma or Bachelor's Degree in Computer Science, Information Technology, or a related field.
• Proficiency in Windows Operating Systems and Microsoft Desktop Applications.
• Strong passion for learning, quick adaptability, and effective communication and interpersonal skills.
• Open to undertaking the outlined internship responsibilities.
• Willing to travel within the Klang Valley area (preferably with own transport).
• Internship Duration: Minimum of 3 months or longer.

Perks & Benefits

• Employee equity
• Nearby public transport
• Central location
• Open culture
• Personal development opportunities

The role involves providing technical support, engaging in sales activities, and delivering exceptional customer service on a daily basis. The Pre-Sales and Technical role requires working closely with the technical team to understand and present complex solutions to clients.

Job Description:

• Building the product lines, services, supporting the sales department in sales activities, and developing the company’s portfolio.
• Procuring, maintaining, developing, upgrading and other IT systems-related items for the use of LifeTech and its customers.
• To maintain a thorough knowledge of the company’s products and service offerings and methodologies
• To work with the product development teams to capture new customer requirements and develop and expand the product portfolio
• Planning of sales strategies, the positioning in contrast to the competitors and the demonstration of the business
• Preparation of presentations about the products or services with all their values for the usage of the sales department
• Creation of marketing concepts
• To articulate (through written submissions and oral presentations) solutions to both technical and non-technical customers
• Coordination and organization of demand generating activities like tradeshows, company events or customer workshops
• Engagement with the customers and interpretation of their needs and derivation of advice for prospective products that are aligned with the customers' demands
• To advise on bid / no bid decisions based on technical and commercial considerations
• Assist in production of RFP/RFQ
• Ensure smooth transition to technical teams of the business and functional requirements agreed with customer and enable initial hand holding and relationship building with customer

Job Requirement:

• 2-3 Year Experience in Business Development or Sales
• Excellent communication skills with a flair for presentations.
• Ability to speak and write good English is a must
• Forward thinking, open-minded confident and self-motivated
• Bachelor's degree in Information Technology or related field

Perks & Benefits

• Nearby public transport
• Free snacks / Happy hours
• Personal development opportunities

Senior Customer Success Management Executive (IT Industry)

KARUNA (SARAWAK) ENTERPRISE SDN. BHD.

Role Overview:

As a Senior Customer Success Executive at Karuna, you will play a pivotal role in building and

maintaining strong relationships with our clients, ensuring they derive maximum value from our

technology solutions. You will be responsible for driving customer retention, growth, and advocacy by

developing strategic account plans and engaging with key stakeholders within our customer

organizations.

Key Responsibilities:

Relationship Building:

Cultivate and sustain strong relationships with key stakeholders within customer organizations,

including executives, decision-makers, and end users, to ensure long-term satisfaction and partnership.

Strategic Account Management:

Develop and execute strategic account plans tailored to each customer's specific needs and goals, with

an emphasis on driving retention, growth, and advocacy within the tech space.

Onboarding and Training:

Lead the onboarding process for new customers, ensuring a seamless transition by providing in-depth

training on our technology products and services, and enabling customers to achieve their desired

outcomes.

Customer Engagement:

Regularly engage with customers to understand their evolving needs, identify opportunities for upselling

or cross-selling additional tech products or services, and address any concerns or challenges they may

face.

Primary Point of Contact:

Serve as the main point of contact for customer inquiries, concerns, or escalations, collaborating with

internal technical teams to quickly resolve issues and ensure customer satisfaction.

Customer Advocacy: Represent the voice of the customer within our organization, advocating for their

needs and priorities across all departments, and driving initiatives to enhance the overall customer

experience.

Feedback Analysis:

Collect and analyze feedback from customers on their experience with our technology solutions,

identifying trends and areas for improvement, and working with internal teams to drive product

enhancements or process optimizations.

Performance Monitoring:

Track and analyze key performance metrics related to customer success, such as customer

satisfaction scores, retention rates, and upsell/cross-sell opportunities, taking proactive measures to

ensure targets are met or exceeded.

Job Requirements:

Educational Background:

Bachelor’s degree in Business Administration, Marketing, IT or a related field is required.

Experience: Proven experience in a customer-facing role, such as customer success, account

management, or sales within the tech industry, with a strong track record of driving customer satisfaction

and retention.

Skills:

Strong interpersonal and communication skills, with the ability to build rapport, influence, and

collaborate effectively with both customers and internal technical teams.

Strategic Thinking: Demonstrated strategic thinking and problem-solving abilities, with a proactive and

solution-oriented approach to addressing customer needs and challenges.

Adaptability:

Ability to manage multiple priorities in a fast-paced, dynamic tech environment.

Technical Proficiency:

Familiarity with Customer Success software platforms and tools, as well as a solid understanding of

technology solutions and how they deliver value to customers.

Passion for Customer Success:

A deep commitment to customer advocacy and a passion for delivering exceptional customer

Perks & Benefits

• Casual dress code
• Company trips
• Personal leave
• Open culture
• Personal development opportunities
• Staff activities 
• Season Parking
• Panel Doctor

Role & Responsibilities:

1. Contract Lifecycle Management: Work with the Contract Manager to manage the creation, ongoing maintenance, and review of all contracts with business principals, partners, vendors, and customers to mitigate risk and maximize value for the company.
2. Point of Contact and Negotiations: Act as the primary point of contact for all parties in matters related to contract management and negotiate favorable terms to fully describe the engagement, services, and delivery for the company.
3. Negotiation Strategies: Develop and execute negotiation strategies that minimize potential losses to the company while fostering win-win solutions.
4. Stakeholder Collaboration: Maintain continuous communication with business partners, internal sales teams, and relevant stakeholders about contractual issues to enhance relationships and decision-making.
5. Service and Performance Monitoring: Review the contractual performance of both parties to ensure compliance with terms, identify conflicts, and address changes or resolutions required during contract renewal.
6. Deadline and Deliverable Management: Maintain deadlines on deliverables and ensure timely follow-ups with relevant stakeholders to avoid delays in contract execution.
7. Regulatory Compliance and Documentation: Administer documentation, record-keeping, and risk reporting to management while ensuring adherence to organizational and regulatory standards.
8. Service Improvement: Demonstrate continuous commitment to service improvement by engaging relevant stakeholders and identifying opportunities for better contract management practices.

Requirements:

1. Qualifications: Bachelor’s degree in law or a related field.
2. Experience: Minimum 3 years of experience in IT technology contracting, including familiarity with Malaysian law and regulations, particularly around data confidentiality and privacy.
3. Skills:

• Excellent verbal and written communication skills, with the ability to explain complex terms clearly.
• Strong organizational and deadline management skills.
• Proficiency in applying organizational standards to develop efficient contract management processes.

Perks & Benefits

• Employee equity
• Nearby public transport
• Central location
• Medical insurance
• Personal leave
• Personal development opportunities

Play a key role in ensuring excellent patient and client satisfaction by assisting with inquiries, resolving issues, and providing information related to medical services, appointments, billing, and more. Supporting healthcare professionals, and ensuring smooth operations within the medical practice and setting. You will be expected to communicate professionally, handle sensitive information with confidentiality, and provide efficient administrative support to patients, medical staff, and departments.

Job Responsibilities:

• Serve as the first point of contact for patients, visitors, and healthcare professionals in person, over the phone, or via email.
• Answer and address patient inquiries regarding services, procedures, and policies in a professional and compassionate manner.
• Schedule, reschedule, or cancel patient appointments, ensuring accurate data entry into the scheduling system.
• Process billing information accurately and assist in handling payments or setting up payment plans.
• Assist with filling out medical forms and ensuring proper documentation is available.
• Liaise between patients and healthcare providers to ensure effective communication, including relaying patient concerns, appointments, or messages.
• Perform clerical duties such as filing, scanning, and maintaining patient records and documentation.
• Assist in maintaining the front desk area and office supplies.
• Help maintain cleanliness and organization in the waiting area and patient exam rooms, ensuring a welcoming environment.

Job Qualifications:

• Excellent communication skills, both verbal and written, with the ability to communicate with patients, medical staff effectively.
• Strong problem-solving skills and the ability to handle sensitive or challenging situations with tact and professionalism.
• Ability to multitask, remain organized, and manage time effectively in a busy medical office environment.
• Attention to detail, especially when handling patient data and billing.
• High school diploma or equivalent required; further education in medical administration, healthcare, or customer service is a plus.
• Certification in medical office administration, customer service, or a related field is a plus but not required.

Perks & Benefits

• Incentives and yearly bonus.
• Yearly increment
• Personal leave
• Personal development opportunities
• Excellent working environment.

• BMY 和 BCN 網站的一級硬體和軟體支援（筆記型電腦、桌上型電腦、印表機、手機、Microsoft Office、Office 365）
• 首次接觸工廠和管理部門的 IT 相關任務
• 與 Global IT 直接聯繫和對應，以實施、管理和調整系統以符合 Baerlocher 集團標準
• 與外部 IT 服務提供者的直接聯繫和對應
• 與 Global IT 合作管理和支援本地基礎設施系統（AD、Azure AD、伺服器、備份、網路）
• 建立和維護 IT 文檔
• 基於IT管理系統的電腦和軟體庫存、許可證追蹤、資產管理和硬體維護更新
• 與Global IT合作基於Software Deployment系統的軟體和系統安裝
• 創建、採用和維護 IT 政策和系統，以支援高階管理人員和全球 IT 制定的策略的實施。
• 分析部門的業務需求，確定其技術需求，並找到與全球 IT 一致的解決方案來完成需求。
• 確保組織內的 IT 系統、應用程式和通訊設備按照記錄的流程、程序、指南和說明進行管理和維護。

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 定期團隊活動
• 醫療保險
• 事假
• 開放文化
• 個人發展機會
• 有薪培訓和發展

Play a key role in ensuring excellent patient and client satisfaction by assisting with inquiries, resolving issues, and providing information related to medical services, appointments, billing, and more. Supporting healthcare professionals, and ensuring smooth operations within the medical practice and setting. You will be expected to communicate professionally, handle sensitive information with confidentiality, and provide efficient administrative support to patients, medical staff, and departments.

Job Responsibilities:

• Serve as the first point of contact for patients, visitors, and healthcare professionals in person, over the phone, or via email.
• Answer and address patient inquiries regarding services, procedures, and policies in a professional and compassionate manner.
• Schedule, reschedule, or cancel patient appointments, ensuring accurate data entry into the scheduling system.
• Process billing information accurately and assist in handling payments or setting up payment plans.
• Assist with filling out medical forms and ensuring proper documentation is available.
• Liaise between patients and healthcare providers to ensure effective communication, including relaying patient concerns, appointments, or messages.
• Perform clerical duties such as filing, scanning, and maintaining patient records and documentation.
• Assist in maintaining the front desk area and office supplies.
• Help maintain cleanliness and organization in the waiting area and patient exam rooms, ensuring a welcoming environment.

Job Qualifications:

• Excellent communication skills, both verbal and written, with the ability to communicate with patients, medical staff effectively.
• Strong problem-solving skills and the ability to handle sensitive or challenging situations with tact and professionalism.
• Ability to multitask, remain organized, and manage time effectively in a busy medical office environment.
• Attention to detail, especially when handling patient data and billing.
• High school diploma or equivalent required; further education in medical administration, healthcare, or customer service is a plus.
• Certification in medical office administration, customer service, or a related field is a plus but not required.

Perks & Benefits

• Incentives and yearly bonus.
• Yearly increment
• Personal leave
• Personal development opportunities
• Excellent working environment.

IT Technical Support Engineer are mainly responsible for the smooth running of computer system and ensuring users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organisation, but you'll generally need to:

Job Responsibilities :

- install and configure computer hardware operating systems and applications

- Monitor and maintain computer systems and networks

- Discuss with colleague or clients through a series of actions, either face to face or over the phone, to help set up systems or resolve issues

- Troubleshoot system and network problems, diagnosing and solving hardware or software faults

- Replace parts as required

- Provide support, including procedural documentation and relevant reports

- Follow diagrams and written instructions to repair a fault or set up a system

- Support the roll-out of new applications

- Set up new users' account and profiles and deal with password issues

- Respond within agreed time limits to call-outs

- Work continuously on a task until completion (or referral to third parties, if appropriate)

- Priorities and manage many open case at one time

- Rapidly establish a good working relationship with customers and other professionals, such as software developers

- Test and evaluate new technology

- Conduct electrical safety checks on computer equipment

Requirements:

- Candidate must possess at least Professional certificate

- Diploma / Advance / Higher / Graduate Diploma in Computer Science / Information Technology or equivalent

- At least 2 Years of working experience in Server Maintenance Services, Networking & Hardware Firewall or related IT knowledge with L1 & L 2 Level and above

- Possess driving license with own transport (preferred car)

- Willing to travel outstation when required

- Required language(s): English, Bahasa Malaysia and Mandarin

- Aggressive, self-disciplined and good communication skills

- Excellent service-oriented attitude towards the customer

- Willing to learn adn follow instruction from superior, able to work in a team and independently

- Full time position

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Good to announce that we are hiring for PRODUCT SPECIALIST position – base in:

• JOHOR BHARU
• MALACCA

*Kindly inform preferred location in your application*

Job Description

Are you driven, optimistic and ready to take on new challenges?

We are looking for Product Specialists with a growth mindset to connect our brand with our key audiences. To help you succeed in this role, product training and sales coaching will be provided by our experienced and highly qualified sales and marketing team. With a winning and can-do attitude, we believe that we can work together to achieve our shared goals.

Key responsibilities

1. To be pro-active and take charge of the market conversion with sales expansion in your area.
2. Identify customers’ needs and sales opportunities to maximize sales growth through execution of marketing and business development strategies.
3. Conduct sales activities at the highest degree of professionalism and integrity.
4. Ensure timely and accurate preparation of sales quotations, proposal and inquiries to customers.
5. Provide pre- and post-sales training and support to customers.
6. Maintain good relationships with new and existing customers to ensure continuous business growth.
7. Collaborate with team members to achieve the best results.

Job Requirements

• Fresh graduates who are interested to start their career in the pharmaceutical industry are also welcome to apply.
• Candidates with at least 1-2 years of sales experience in the healthcare industry will be an added advantage.
• Resourceful, analytic, results-oriented and able to work under pressure.
• Excellent communication, interpersonal and negotiation skills.
• Candidate with proficiency in Mandarin will be an added advantage, as this role frequently involves effective collaboration and understanding in dealing with various healthcare professional.
• Build and maintain strong relationships with stakeholders in hospitals, clinics or pharmacies.
• Possess a car, valid driving license and willing to travel.

Perks & Benefits

• Allowance (Car, Mobile)
• Petrol Card (Shell)

The company benefits are as below:

1. Medical benefit
2. Employee group insurance
3. Claim reimbursement
4. Compassionate Leave (Bereavement, Marriage, Examination, Birthday)

職位描述

1. 提供系統管理支援和內部應用系統的維護，包括安裝、配置和故障排除
2. 了解作業系統、網路、故障排除和防火牆技術。
3. 為員工和內部職能設定電腦和/或其他硬體週邊設備。
4. 管理定期任務，如每日備份、月末結算流程、盤點流程、資料處理更新。
5. 維護公司網站，確保網站內容是最新的。
6. 確保全公司 ERP 系統的及時開發和持續維護。
7. 研究、記錄並解決與 ERP 系統相關的技術問題。
8. 更新和管理ERP應用系統文件。
9. 就需要係統技術援助請求的問題與 ERP 供應商互動。
10. 確保系統問題按時有效地解決。
11. 與內部部門密切合作並協調 IT 專案活動
12. 積極主動，具有良好的數據分析能力和解決問題的能力，能夠診斷和解決 IT 應用問題。
13. 處理各類系統緊急狀況（IT相關）
14. 履行指派的任何其他 IT 相關職責。

要求

1. IT/電腦科學學位或同等學歷
2. 最好有3年IT領域工作經驗
3. 必須具備人工智慧/網頁設計知識
4. 擁有良好的人際溝通與溝通能力

津貼和福利

• 免費小吃/歡樂時光
• 醫療保險
• 事假
• 有薪培訓和發展