Role Description 

This is a full-time on-site role for a Senior Network & IT Engineer located in Petaling Jaya, Bandar Utama. 

The Senior Network & IT Engineer will be responsible for network administration, network engineering, troubleshooting, network security, and network design. The role will involve day to day tasks such as managing and maintaining network infrastructure, monitoring network performance, troubleshooting network issues, implementing network security measures, designing network solutions and other network related activities. 

Responsibilities 

• Manage and maintain network infrastructure, monitor network performance, troubleshoot network issues, enactment and implementation of policies and network security measures, design network solutions and other network related activities. 
• Provide on-site and remote technical support to end-users in office and business unit environments includes set up and configure workstations, laptops, printers, and mobile devices employees, and guidance to end-users. 
• Maintain and support all company’s AV and communications equipment which includes set up, configuration and troubleshoots. 
• Ensure prompt resolution and timely problem-solving. Escalate key issues to higher levels as necessary. 
• Perform regular preventive maintenance on IT equipment/hardware and software. 
• Support LAN, WAN, and internet services operations of the company. 
• Administer, monitor and maintain servers, storage, backup, and network facilities. 
• Support service availability, system security, preventive maintenance, and service recovery for servers and infrastructures. 
• Develop and maintain system configuration knowledge of IT equipment and hardware facilities. 
• Participate, assist, execution in project implementations, coordinating technical requirements, evaluation of vendors, and monitoring of policies and activities. 
• Maintain proper documentation of systems and procedures. 

Qualifications 

• Network Administration, Network Engineering, and Network Design skills 
• Troubleshooting and Network Security skills 
• Experience in managing and maintaining network and IT infrastructure 
• Knowledge of network protocols and technologies 
• Ability to troubleshoot and resolve network and IT issues 
• Understanding of network and IT security principles and best practices 
• Excellent analytical and problem-solving skills 
• Strong communication and collaboration skills 
• Relevant certifications (e.g., CCNA, CCNP) are a plus 
• Ability to provide independent reviews including verification of complex/high risk changes and solutions. 
• Bachelor's degree in Computer Science, Information Technology, Cyber Security, Network Engineering and/or related field. 
• A minimum of 8 years’ relevant working experience in similar capacities. 
• Proficiency in English, Malay and Mandarin languages. 

Note:

Interested candidates please send your updated resume to nichole.low@angkasa-x.com

Remuneration package to be discussed based on years of experiences, skills and expertise.

Leaves, Holidays, Allowances, Negotiable Remuneration Package

角色描述

這是位於八打靈再也萬達鎮的高級網路和 IT 工程師的全職現場職位。

高級網路和 IT 工程師將負責網路管理、網路工程、故障排除、網路安全和網路設計。該角色將涉及日常任務，例如管理和維護網路基礎設施、監控網路效能、解決網路問題、實施網路安全措施、設計網路解決方案和其他網路相關活動。

職責

• 管理和維護網路基礎設施、監控網路效能、解決網路問題、制定和實施策略和網路安全措施、設計網路解決方案以及其他網路相關活動。
• 為辦公室和業務部門環境中的最終用戶提供現場和遠端技術支持，包括設定和配置工作站、筆記型電腦、印表機和行動裝置員工，以及為最終用戶提供指導。
• 維護和支援公司的所有視音頻和通訊設備，包括設定、配置和故障排除。
• 確保問題及時解決、及時解決。必要時將關鍵問題升級至更高等級。
• 對 IT 設備/硬體和軟體進行定期預防性維護。
• 支援公司區域網路、廣域網路和網際網路服務營運。
• 管理、監控和維護伺服器、儲存、備份和網路設施。
• 支援伺服器和基礎設施的服務可用性、系統安全、預防性維護和服務恢復。
• 開發和維護IT設備和硬體設施的系統配置知識。
• 參與、協助、執行專案實施，協調技術要求，評估供應商以及監控政策和活動。
• 維護適當的系統和程序文件。

資格

• 網路管理、網路工程與網路設計技能
• 故障排除和網路安全技能
• 具有管理和維護網路和 IT 基礎設施的經驗
• 了解網路協定和技術
• 能夠排除和解決網路和 IT 問題
• 了解網路和 IT 安全原則和最佳實踐
• 優秀的分析和解決問題的能力
• 較強的溝通與協作能力
• 相關認證（例如CCNA、CCNP）優先
• 能夠提供獨立審查，包括驗證複雜/高風險變更和解決方案。
• 電腦科學、資訊科技、網路安全、網路工程和/或相關領域的學士學位。
• 至少 8 年類似職位的相關工作經驗。
• 精通英語、馬來語和華語。

筆記：

有興趣的候選人請將您更新的簡歷發送至nichole.low@angkasa-x.com

薪酬方案將根據多年的經驗、技能和專業知識進行討論。

休假、假期、津貼、可協商的薪酬方案

職位說明 ：

角色描述

1. 充分了解公司集團 (GoC) 在綠色能源解決方案 (GES)（即可再生能源、能源效率、儲能、電動車等）方面提供的技術概念，特別是太陽能光伏系統、電池儲能係統 (BESS) ）、電動車充電基礎設施等
2. 參與提案準備、報價、成本會計流程/評估（如果適用）並參與標書準備，並親自和透過官方溝通管道與客戶進行清晰的溝通。
3. 有效率、有效地開發、管理和監控投資項目，例如 GoC 的 GES (RE/EE/EV) 投資（僅適用於太陽能 PPA/EE EPC）。
4. 維持/管理與大客戶客戶 (KAC) 的良好關係，並幫助與專案團隊密切合作解決營運相關問題（必要時），以確保與 KAC 持續保持高績效水平，從而使 GoC 獲得更穩定的專案領導並將其轉換為銷售收入。
5. 透過參與教育/開展行銷活動（即新產品/技術或案例研究演示），與潛在的新大客戶客戶(KAC) 建立新關係，以開發人員機（即利用GoC 技術解決方案解決特定技術問題的新項目） 。最終目標是在獲得有助於集團收入和盈利能力的項目後，確保潛在的 KAC 成為永久的 KAC。
6. 了解不同產業的不同類型應用程式推廣 GES 解決方案（由 GoC 提供）的概念。 （如需任何協助，員工應向主管或公司主題專家（內部/外部）尋求培訓需求。
7. 收集客戶業務短期/中期/長期需求/要求，利用 GoC 的產品和解決方案客製化正確的解決方案，幫助客戶成功實現其專案目標。
8. 了解公司/部門的年度KPI（即目標收入和利潤）並保持在正軌上。隨時討論解決方案和挑戰，以確保與所有利害關係人保持一致以實現 KPI。
9. 透過在面對面演示或招標期間向客戶介紹 GoC 的關鍵價值和優勢，了解並應對競爭對手在市場上的威脅。
10. 為了始終確保客戶和 GoC 代表之間的關鍵溝通管道清晰並儘快聲明（即使有變化），這包括充當專案團隊/法律團隊和客戶之間的中介。
11. 在招標和資產管理期間促進和討論（與內部部門）策略，以滿足客戶目標（即專案交付時間表、投標目標價格、技術解決方案、客戶期望、QHSE 目標等）
12. 始終了解最新的優勢/劣勢/機會/威脅 (SWOT)，並與內部同行合作，幫助其他人了解 GoC 與外部競爭對手相比的所有產品的關鍵價值觀和優勢。
13. 每週在追蹤系統中更新專案狀態，並向主管/經理更新每個要管理的資產和/或正在準備的投標/報價的當前狀態。
14. 當外部法律、法規、環境、競爭對手活動不利於GoC 現狀時，研究（最新行業趨勢、電力行業法規等）並分享針對不同客戶和細分市場的各種應用的GoC 解決方案所需的任何變化的知識。
15. 執行和管理主管/管理階層/經理指派的任何其他臨時職責/任務事項。

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 彈性的工作時間
• 休閒著裝要求
• 定期團隊活動
• 醫療保險

資格和經驗

• 候選人必須具備最低 SPM 水平
• 英語流利
• 較強的電話和溝通能力
• 鼓勵離校生、前空服員和旅館業從業人員申請
• 喜歡團隊合作，同時能夠獨立工作
• 說服能力
• 自信、外向的性格
• 致力於漸進式學習

任務和職責

• 與客戶會面並向他們展示我們正在進行的開發項目
• 尋找新的潛在客戶並管理我們現有的客戶。
• 與我們的客戶建立長期關係並建立您的職業組合
• 以人為本、性格開朗、專業是關鍵。

津貼和福利

• 佣金和獎金
• 附近的公共交通
• 中心位置
• 事假
• 開放文化

Job Responsibilities:

• Plan, strategize & execute project's KPI & KFA
• Proposal preparation Job pitching Ideation and concept proposal Involve in major brainstorming
• Monitor project's outcome and problem solving
• Come out with out of the box idea to improve ways of execution & ways of working
• Way forward initiatives to build solid relationship with internal & external parties
• Come up with conducive & effective training solutions and deck
• Conduct regular WIP with internal & external liaison
• Sourcing & purchasing management Liaison with suppliers on pricing, costing, requirement & timeline

Job Requirements: 

• Minimum of 1 years working experience in any field related to sales/ marketing/ customer service/ net Microsoft proficient
• Result oriented Pleasant in personality
• Has good time management
• Do not mind working on weekends
• Team player

Perks & Benefits

• Personal Development
• Quarterly Incentives
• Free Parking
• Free access for gym room, basketball court, game room, etc

工作職責：

• 規劃、制定策略並執行專案的 KPI 和 KFA
• 提案準備 工作推廣 構思與概念提案 參與重大腦力激盪
• 監控專案成果和問題解決
• 提出創新的想法來改善執行方式和工作方式
• 與內部和外部各方建立牢固關係的前進舉措
• 邊際思維和舉措，以提高公司的利潤和營業額 推動成長和植物業務前景
• 成為聯繫內部各部門的橋樑
• 為 PC 提供清晰明確的指示和輔導
• 提出有利且有效的培訓解決方案和方案
• 進行產品培訓
• 進行審計檢查和有益的調查結果和解決方案，以提高結果和績效
• 提供物流安排、規劃、請購及SMART措施
• 與內部和外部聯絡定期進行 WIP
• 尋源與採購管理 與供應商就定價、成本計算、要求和時間表進行聯絡
• 管理成本會計和報價 了解客戶的付款流程並跟進付款條件
• 維護主報價並跟進付款時效 成為可靠的團隊成員，貢獻想法和會議時間表

職位要求：

• 至少 1 年銷售/行銷/客戶服務/網路相關領域的工作經驗 精通 Microsoft
• 結果導向 個性開朗
• 有良好的時間管理能力
• 不介意週末加班
• 團隊合作者

津貼和福利

• 個人發展
• 季度激勵

Responsibilities

• Preparation and ensure accurate and timely reporting of monthly, quarterly and yearly consolidation financial and management reports, including regulatory reporting;
• Supervise and allocate tasks for continuous improvement in financial and management reporting processes;
• Ensure compliance with statutory regulatory requirements and applicable accounting standards;
• Provide additional financial accounting support and analysis to the Group;
• Assist in preparation of annual budget, cash flow management and costs control of the Group;
• Establish, review and enforce continuous improvement on adequacy and effectiveness of the Group’s risk management and internal controls system;
• Coach the team members, providing guidance to achieve their key performance indicators;
• Formulate and enhance standard operating procedures to identify hidden risk or non-compliance; 
• Liaison with external parties i.e. Auditors, Company Secretary, Tax Agent, Bankers, Lawyers and Local Authorities on related matters;
• Undertake ad-hoc projects

Requirements

• Bachelor's degree in Accounting/Finance or a professional certification from a recognized accounting organization.
• A minimum of 6-8 years of relevant experience, including regional exposure in Southeast Asia or the broader Asia region, and/or experience with public listed companies, with at least 2-3 years in a managerial role.
• In-depth understanding of accounting standards, group consolidation, and taxation, preferably with some background in external auditing.
• Strong analytical, communication, and leadership abilities, with a proven ability to work hands-on with team members.
• Proficiency in both written and spoken English

1. Free Parking: Say goodbye to parking stress, enjoy free parking spots just for you, right at our doorstep!
2. Casual Attire: No need for stuffy suits here! Dress comfortably every day. (If you have an appointment or are meeting with clients, be sure to dress to impress!)
3. Vending & Coffee Machines: Craving a snack or a caffeine boost? Our vending and coffee machines are always ready to keep you fueled and happy!
4. Store Credit: Love our products? Great news—you'll get store credit to treat yourself to your favorites!
5. Open Culture: Join a team that values transparency, collaboration, and open communication—your voice matters!
6. Medical Insurance: Your health is important to us, and we provide medical insurance to ensure you’re covered!
7. Personal Development Opportunities: We believe in continuous learning and growth—take advantage of opportunities to develop your skills and advance your career!

Responsibilities

• Preparation and ensure accurate and timely reporting of monthly, quarterly and yearly consolidation financial and management reports, including regulatory reporting;
• Supervise and allocate tasks for continuous improvement in financial and management reporting processes;
• Ensure compliance with statutory regulatory requirements and applicable accounting standards;
• Provide additional financial accounting support and analysis to the Group;
• Assist in preparation of annual budget, cash flow management and costs control of the Group;
• Establish, review and enforce continuous improvement on adequacy and effectiveness of the Group’s risk management and internal controls system;
• Coach the team members, providing guidance to achieve their key performance indicators;
• Formulate and enhance standard operating procedures to identify hidden risk or non-compliance; 
• Liaison with external parties i.e. Auditors, Company Secretary, Tax Agent, Bankers, Lawyers and Local Authorities on related matters;
• Undertake ad-hoc projects

Requirements

• Bachelor's degree in Accounting/Finance or a professional certification from a recognized accounting organization.
• A minimum of 6-8 years of relevant experience, including regional exposure in Southeast Asia or the broader Asia region, and/or experience with public listed companies, with at least 2-3 years in a managerial role.
• In-depth understanding of accounting standards, group consolidation, and taxation, preferably with some background in external auditing.
• Strong analytical, communication, and leadership abilities, with a proven ability to work hands-on with team members.
• Proficiency in both written and spoken English

1. Free Parking: Say goodbye to parking stress, enjoy free parking spots just for you, right at our doorstep!
2. Casual Attire: No need for stuffy suits here! Dress comfortably every day. (If you have an appointment or are meeting with clients, be sure to dress to impress!)
3. Vending & Coffee Machines: Craving a snack or a caffeine boost? Our vending and coffee machines are always ready to keep you fueled and happy!
4. Store Credit: Love our products? Great news—you'll get store credit to treat yourself to your favorites!
5. Open Culture: Join a team that values transparency, collaboration, and open communication—your voice matters!
6. Medical Insurance: Your health is important to us, and we provide medical insurance to ensure you’re covered!
7. Personal Development Opportunities: We believe in continuous learning and growth—take advantage of opportunities to develop your skills and advance your career!

Responsibilities

• Preparation and ensure accurate and timely reporting of monthly, quarterly and yearly consolidation financial and management reports, including regulatory reporting;
• Supervise and allocate tasks for continuous improvement in financial and management reporting processes;
• Ensure compliance with statutory regulatory requirements and applicable accounting standards;
• Provide additional financial accounting support and analysis to the Group;
• Assist in preparation of annual budget, cash flow management and costs control of the Group;
• Establish, review and enforce continuous improvement on adequacy and effectiveness of the Group’s risk management and internal controls system;
• Coach the team members, providing guidance to achieve their key performance indicators;
• Formulate and enhance standard operating procedures to identify hidden risk or non-compliance; 
• Liaison with external parties i.e. Auditors, Company Secretary, Tax Agent, Bankers, Lawyers and Local Authorities on related matters;
• Undertake ad-hoc projects

Requirements

• Bachelor's degree in Accounting/Finance or a professional certification from a recognized accounting organization.
• A minimum of 6-8 years of relevant experience, including regional exposure in Southeast Asia or the broader Asia region, and/or experience with public listed companies, with at least 2-3 years in a managerial role.
• In-depth understanding of accounting standards, group consolidation, and taxation, preferably with some background in external auditing.
• Strong analytical, communication, and leadership abilities, with a proven ability to work hands-on with team members.
• Proficiency in both written and spoken English

1. Free Parking: Say goodbye to parking stress, enjoy free parking spots just for you, right at our doorstep!
2. Casual Attire: No need for stuffy suits here! Dress comfortably every day. (If you have an appointment or are meeting with clients, be sure to dress to impress!)
3. Vending & Coffee Machines: Craving a snack or a caffeine boost? Our vending and coffee machines are always ready to keep you fueled and happy!
4. Store Credit: Love our products? Great news—you'll get store credit to treat yourself to your favorites!
5. Open Culture: Join a team that values transparency, collaboration, and open communication—your voice matters!
6. Medical Insurance: Your health is important to us, and we provide medical insurance to ensure you’re covered!
7. Personal Development Opportunities: We believe in continuous learning and growth—take advantage of opportunities to develop your skills and advance your career!

• supporting and overseeing terms, day-to-day operations, problem-solving, developing and implementing plans, and meeting goals.
• focuses on the work being done and the results that work is producing.
• Monitoring productivity and accounting are cornerstone responsibilities of a business administrator.

Perks & Benefits

• Employee equity
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Personal leave
• Open culture

職責

• 準備並確保準確、及時地報告月度、季度和年度合併財務和管理報告，包括監管報告；
• 監督和分配任務，以持續改善財務和管理報告流程；
• 確保遵守法定監管要求和適用的會計準則；
• 為集團提供額外的財務會計支援和分析；
• 協助編製集團年度預算、現金流量管理及成本控制；
• 建立、檢討並持續改善本集團風險管理和內部控制系統的充分性和有效性；
• 指導團隊成員，提供指導以實現他們的關鍵績效指標；
• 制定和完善標準作業程序，以識別隱藏風險或違規行為；
• 就相關事宜與外部各方（即審計師、公司秘書、稅務代理人、銀行家、律師和地方當局）聯絡；
• 承接臨時項目

要求

• 會計/金融學士學位或認可會計組織的專業認證。
• 至少 6-8 年相關經驗，包括在東南亞或更廣泛的亞洲地區的區域經驗，和/或上市公司的經驗，並至少有 2-3 年的管理職位。
• 深入了解會計準則、集團合併和稅務，最好是一些外部審計背景。
• 強大的分析、溝通和領導能力，具有與團隊成員實際合作的能力。
• 熟練英語書面和口語

1. 免費停車：告別停車壓力，享受專為您提供的免費停車位，就在我們家門口！
2. 休閒裝：這裡不需要悶熱的西裝！每天穿著舒適。 （如果您有約會或會見客戶，請務必穿著得體，給人留下深刻印象！）
3. 自動販賣機和咖啡機：想吃零食還是喝點咖啡？我們的自動販賣機和咖啡機隨時準備好讓您保持活力和快樂！
4. 商店信用：喜歡我們的產品嗎？好消息 - 您將獲得商店積分來犒賞自己最愛的商品！
5. 開放文化：加入一個重視透明度、協作和開放溝通的團隊—您的聲音很重要！
6. 醫療保險：您的健康對我們很重要，我們提供醫療保險以確保您得到保障！
7. 個人發展機會：我們相信持續學習和成長—利用機會發展您的技能並推進您的職業生涯！

我們是一家老牌 IT 設備和服務供應商，總部位於雪蘭莪州八打靈再也，擁有龐大的成熟客戶群。

我們正在尋找合適的候選人加入我們團隊並與我們一起成長。

有興趣的候選人可以致電03-79601333聯繫我們或訪問我們的網上商店https://www.nlitretail.com.my或寫信給我們hr@nlit.com.my

只有入圍候選人才會被聯絡進行面試

津貼和福利

• 員工股權
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 事假
• 開放文化

職位名稱: 財務主管/助理主管

地點: 馬來西亞白沙羅帝國城

公司: Nsty Holding Sdn Bhd

主要職責：

財務記錄保存：

• 維護準確和最新的財務記錄，包括現金和銀行交易、應付帳款、應收帳款、總帳和日記帳分錄。
• 確保及時準確地記錄所有財務交易，包括發票、付款和費用的處理。
• 定期核對銀行和信用卡對帳單以及其他財務帳戶，以識別和糾正差異。
• 與相關利害關係人合作，確保及時完成所有財務記錄。

財務報告：

• 根據公認會計原則 (GAAP) 或國際財務報告準則 (IFRS) 編制月度、季度和年度財務報表。
• 產生一系列財務報告，例如損益表、資產負債表、現金流量表以及預算與實際分析。
• 提供財務分析和見解，以支援管理階層的策略決策和規劃。

應付帳款和應收帳款：

• 管理應付帳款流程，包括發票驗證、費用處理以及確保及時向供應商付款。
• 監控應收帳款帳齡報告，與銷售及客戶服務團隊協調跟進逾期付款。
• 核對應付帳款和應收帳款餘額，以確保準確性並與外部利害關係人的帳目報表 (SOA) 保持一致。

財務系統與流程管理：

• 有效利用會計軟體和財務系統來簡化財務流程、提高效率並確保資料完整性。
• 維護標準作業程序 (SOP) 的最新記錄並確保其在財務部門內的合規性。

資格：

• 會計、金融或相關領域的學士學位。
• 專業認證（例如 ACCA、CPA、CIMA）是一個額外的優勢。
• 對財務報告標準（GAAP、IFRS）有深入了解。
• 熟練會計軟體和ERP系統。
• 優秀的分析、解決問題和溝通能力。
• 能夠與內部和外部利害關係人合作並聯絡。

津貼和福利

• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 免費小吃/歡樂時光
• 醫療保險
• 牙科保險
• 視力保險

At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich the society through constant innovation and development of solution driven tools.

WHAT WILL YOU DO?

• You will build long term direct relationship with clients, will work closely with them to uncover new sales opportunities within your assigned client accounts. You are responsible in managing all aspects of sales from Prospecting, Qualifying, Proposing, Closing & Collection.

WHO YOU ARE?

• You have 2 - 4 / >5 years’ direct sales experience in the IT industry; experience in Mid-sized to Enterprise level accounts would be an added advantage.
• You have a strong passion in helping customers in their business digitization journey and have established a comprehensive client base through your past & current sales roles.
• You are passionate about sales and derive satisfaction in being able to articulate the business benefits of Konica Minolta’s IT offerings and deliver positive outcome that enhances & improves your client’s business.
• You have a solid understanding on how to effectively position & market IT solutions such as Managed IT Outsourcing & Resource Services, Next Generation Network Security solution, Business Process, Managed Content & Managed Print Services.
• You’re experienced in owning the full sales cycle - prospecting, customer solution presentation, negotiating and closing the sale with a proven track record of execution.
• You possess strong understanding of business & market / vertical trends that will enable you to drive a consultative engagement approach with your clients.
• You’re a strong team player and have demonstrated the ability to collaborate effectively with different internal supporting business units such as Support, Engineering, Operations & Marketing.
• Sales hunter role
• Essential skills are Prospecting, Lead Generation, Presentation, C-suite engagement, Cold-calling

WHY KONICA MINOLTA ? 

• At Konica Minolta, we believe everyone is unique and each brings with them their individual talents in our mission to deliver positive business outcome to our clients.
• We believe in new value creation through constant innovation which is the essence of what drives us to success. We continuously strive to develop new ideas & better ways of delivering value to our clients in the present, future & beyond.
• Building on Konica Minolta’s strong digital imaging foundation, we’re now embarking on an exciting transformation journey where we deliver solutions beyond the printing arena by providing innovative IT centric solutions to our clients.

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss further! 

Responsibilities:

• Manage and maintain all infrastructure including but not limited to servers, network system, storage and cloud platform.
• Monitor infrastructure performance and proactively troubleshoot issues to ensure continuous availability and minimum interruption or downtime.
• Design, architect, develop and implement necessary actions or area of improvement of new infrastructure solution to further improve the capability, performance, reliability, resiliency & integrity which compliance with industry standard and best practices
• Implement routine maintenance tasks to perform systems administration, patch management and systems backup
• Collaborate with internal team and external vendors for technical troubleshooting support, preventive maintenance, planning, implementation and resolution in network, hardware and software issues or faults.
• Participate in sourcing, evaluating, recommending and negotiating with solution providers and consultants on technical specifications, supports and services to establish good partnership and optimum service level to ensure user and company interests are protected
• Maintain, develop and follow proper system procedures, guidelines, reports and technical documentations to achieve systematic and consistent operations
• Perform any other tasks as assigned by the management

Technical Skills:

• Experience and knowledge in PC, server, network, communication systems and systems inter connectivity
• Problem solving and troubleshooting
• Risk and issue management
• Analytical, conceptual and strategic thinking
• Project management and implementation

Requirements:

• Candidate must possess at least a Diploma/Degree in Computer Science/Software Engineering/Information Technology or equivalent
• Proven experience in IT infrastructure management with good knowledge of Business IT Systems including application servers, email and web servers, windows operating systems and applications
• Familiar with SaaS / cloud technologies (AWS or Azure), Windows Server 2019/2022, Windows 10/11, Microsoft 365 services, Active Directory, DNS, Firewall, etc.
• Able to write scripting to automated processes using Microsoft Power Automate or other relevant automation and scripting tools will be a good to have skill
• Knowledge of ITIL and other IT service management frameworks
• Hands-on experience in troubleshooting, maintain and support on technical issues is highly desirable (network, server, computer and peripheral)
• Experience with IFCA.net system would be an added advantage
• Highly adaptive, initiative, able to multi-task and flexible in progressive workloads
• Good command in spoken and written English and Malay
• Possess own transport and willing to travel to support when required

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand. Join us on this exciting journey as we expand our operations in Malaysia. We're looking for dynamic individuals who share our vision and want to contribute to the next chapter of Bjak's success.

About The Role

We are in search of an accomplished Product Manager with a fervor for crafting customer-centric products. Join our dynamic and fast-paced environment, collaborating with cross-functional teams to conceive, create and launch products that align with the company's vision and strategy.

Key Responsibilities:

• Cultivate a profound understanding of the customer experience, identifying product gaps and devising innovative solutions to bolster market share, enhance customer journey and fuel growth.
• Garner support for the product vision internally and externally, cultivating strong relationships with key partners.
• Formulate pricing and positioning strategies for products.
• Translate the product strategy into meticulous requirements and prototypes.
• Prioritize and define product activities, considering their impact on the business and customers.
• Collaborate closely with engineering teams to ensure swift time-to-market and resource optimization.
• Spearhead product launches, coordinating efforts with the public relations team, executives, fellow product management colleagues.
• Assess promotional plans to ensure alignment with the product line strategy and effective message conveyance.
• Champion the product, serving as its evangelist to heighten awareness and comprehension.
• Represent the company by engaging with customers, seeking feedback on company products and services.

• Demonstrated experience in product management or as an associate product manager.
• A proven track record of successfully managing all facets of a product's lifecycle.
• Proficiency in devising product and marketing strategies, with an adeptness in articulating recommendations to executive leadership.
• A solid technical background with hands-on experience or comprehension of software development and web technologies.
• Exceptional problem-solving abilities, coupled with a willingness to dive into tasks.
• Proficiency in collaborating with cross-functional teams within a matrix organizational structure.
• Superb written and verbal communication skills.
• Preferably, an MS/BS degree in Computer Science, Engineering, or a related field.

At Bjak, we offer the opportunity to be part of a fast-growing company at the forefront of innovation in financial services. As the Product Manager, you will play a key role in driving the success of our operations while working in a dynamic, supportive, and collaborative environment.

Joining Bjak offers:

• The chance to make an immediate impact on Bjak’s success in Malaysia.
• A creative and flexible work environment that encourages innovation.
• Competitive compensation, benefits, and opportunities for professional growth.

• Lead the Operations & Maintenance (O&M) aspects of the Interconnection Facility (IF) for Utility-Scale Solar projects.
• Design and implement an effective maintenance plan on medium and high voltage systems as well as related power quality/telecontrol/telemetering/ICT system.
• Present O&M perspective in reviewing relay protection scheme and control design during construction and operation phase.
• Serve as an expert on transmission-related market design and regulatory issues, monitor key developments, and provide recommendations in these areas.
• Setup and lead a technical team consist of engineer and chargeman to respond to electrical breakdown at Interconnection Facility (IF) while ensuring compliance on Service Level Agreement.
• Communicate effectively with authorities, engineering consultants, competent persons, contractors, vendors and clients during projects phase and service warranty period.
• Develop maintenance procedures related to 6.6kV up to 132kV equipment while ensuring compliance with Health, Safety, and Environment legislation.
• Review project technical information and installation quality prior to Defect Liability Period and service warranty.
• Verify all the maintenance outcomes performed by technicians and contractors. Ensure that the countermeasures applied are in accordance with the standards, procedures and specifications allowed.
• Gather information on design failure, installations quality, or materials quality issue, and provide constructive feedback to Project Management team for future improvements.

• Possess at least 7 years of working experience in the development or operation of Interconnection Facility (IF) up to 132kV.
• Possess a Bachelor's Degree in Electrical Engineering or equivalent, or
• Certified competent person by Suruhanjaya Tenaga in 33kV or 132kV discipline.
• Expert in protection co-ordination studies and configuration of major relay brands approved for by TNB for Utility-Scale Solar Interconnection Facility.
• Experience with commissioning SAT/FAT activities including secondary injection test.
• Experience in secondary and primary designs of medium and high voltage equipment, including protection, metering, automation, power quality, and ICT.
• Excellent analytical, problem solving and decision-making skills.
• Customer oriented, independent, and good interpersonal skills.
• Good in communication, and excellent verbal and written in Bahasa Malaysia and English.
• Able to work on weekend and public holiday if required.
• Possess valid driving license D, and able to travel to remote areas.

NIQ Customer Support team is focusing on building positive customer experiences by offering outstanding customer-centric servicing and support to uncover insights on consumer buying behavior, in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty expertise, engagement, and solutioning.

Responsibilities

• Support team in managing in-market complex customer queries, build apt hypothesis and bring prompt resolution with data support and effective communication.
• Work closely with in-market Consulting, Analytics & Insights team, Operations and Data Science, Global customer Service Centre to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes.
• Create an environment to encourage and drive solution mindset and to leverage best practices.
• Enhance servicing efficiencies through planning and execution of client engagement model to attain acceptable client (NPS) satisfaction scores.
• Measure emerging issues and quality trends, flag out areas of improvement regularly, and share with respective teams for improvement.

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand. Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

This role focuses to perform the HR services-related tasks (eg. HR administrative, recruitment, learning/training development, HR service desk etc.) in timely manner. Candidate should be able to think out of the box and challenge the existing process to ensure continuous improvement.

• Establish a strong rapport with hiring managers to understand their strategic staffing needs and fill vacancies in a timely manner.
• Work with hiring managers to develop job descriptions and requirements, post advertisements in a variety of job platforms
• Review online applications, evaluate qualifications of both internal and external candidates, conduct interviews to analyse candidate experience and fit, coordinate pre-employment tests as needed, verifying references.
• Manage candidate interview results and selection decision with hiring manager. Provide candidates feedback on interview results as appropriate.
• Complete reference check and background checks on selected candidates, as requested.
• Liaise between new hires and human resources, ensuring submission of all documentation required.
• Be proactive, think strategically, and network early in search of stellar candidates for all positions.
• Recommend system improvements to current recruitment processes to ensure streamlined, cost effective, high quality services are provided to hiring managers.
• Track applicant flow, maintain pipeline of qualified candidates for future consideration, help collect and analyse recruitment data.
• Build and maintain database of qualified professionals to rapidly respond to talent management needs.
• Represent Bjak with professionalism, enthusiasm and energy to sell the organization to prospective candidates.
• Conduct informational interviews with potential candidates. Solicit and prioritize internal referrals.
• Proactive use of social media, Facebook, Linkedin etc.

• Bachelor's degree or relevant experience HR Certification, ideally Bachelor’s Degree in Human Resources/Business/Social Sciences/Psychology field
• Bi-lingual proficiency in Bahasa Malaysia and English
• Quality driven – in communications and all system transactions
• 5+ years' experience in Human Resources
• Strong recruiting and demonstrated ability to improve talent acquisition strategies
• Demonstrated expertise training managers and employees
• Strong organizational, critical thinking and communications skills
• Attention to detail and good judgement

At Bjak, we offer the opportunity to be part of a fast-growing company at the forefront of innovation in financial services. As the Marketing Manager – Malaysia, you will play a key role in driving the success of our Malaysian operations while working in a dynamic, supportive, and collaborative environment.

Joining Bjak offers:

• The chance to make an immediate impact on Bjak’s success in Malaysia.
• A creative and flexible work environment that encourages innovation.
• Competitive compensation, benefits, and opportunities for professional growth.

Reporting to Head of Sales Excellence of Region AA, you will play an important role of providing the analysis on how we can make our distribution in the market becomes more effective and efficient. You will need to come up with a model and framework on how we want to expand our distribution in the region that can support our long-term growth target.

The distribution framework must support our country sales organizations across Asia, Middle East and Africa in engaging with our customers, which based on strategic partnerships, supported by data you developed our performance-based distribution partnerships.

The responsibility of this role will be as below :

• Analyse sales data in the region Asia, Middle East and Africa on channel mix and provide recommendations to optimize our go to market approach for the region.
• Develop overall go to market approach for the region based on the analysis above.
• Define leading measures and KPIs to the approach and framework.
• Monitor the progress of the approach and make necessary actions to make sure the approach is working.
• Work closely with cross function team, include commercial team (sales and marketing) in both the region and countries, legal and compliance team.

The primary role (Suitable for Beginners)

• Web scrapping using HTML and Python on beautiful soup, Sellenium, Pycharm and more
• To check and ensure that the data in the csv. files match what is on the websites and that the code is working and then keeping/storing the csv files into Dropbox

Other roles if not assigned Webscrapping.

• Manual software testing for our website and application and documenting any issues, bugs or errors found as well as any possible solutions for them
• Automation testing using Cypress.io to automate the bug testing process
• AI automation testing using the Recombee platform (Suitable for Machine Learning, AI or Data Science majors)
• Research into the best ways to develop/create/establish a system or element of our platform like chatbots, automated responses, etc if needed
• If needed: Using Adobe XD to open prototype designs and analyze the UI/UX
• If needed: Assisting senior developers by coordinating project management activities using Jira

Note: We mainly use Skype and Dropbox, but with seniors developer you may also have the opportunity to use Microsoft Teams.

The primary role (Suitable for Beginners)

• Web scrapping using HTML and Python on beautiful soup, Sellenium, Pycharm and more
• To check and ensure that the data in the csv. files match what is on the websites and that the code is working and then keeping/storing the csv files into Dropbox

Other roles if not assigned Webscrapping.

• Manual software testing for our website and application and documenting any issues, bugs or errors found as well as any possible solutions for them
• Automation testing using Cypress.io to automate the bug testing process
• AI automation testing using the Recombee platform (Suitable for Machine Learning, AI or Data Science majors)
• Research into the best ways to develop/create/establish a system or element of our platform like chatbots, automated responses, etc if needed
• If needed: Using Adobe XD to open prototype designs and analyze the UI/UX
• If needed: Assisting senior developers by coordinating project management activities using Jira

Note: We mainly use Skype and Dropbox, but with seniors developer you may also have the opportunity to use Microsoft Teams.

The primary role (Suitable for Beginners)

• Web scrapping using HTML and Python on beautiful soup, Sellenium, Pycharm and more
• To check and ensure that the data in the csv. files match what is on the websites and that the code is working and then keeping/storing the csv files into Dropbox

Other roles if not assigned Webscrapping.

• Manual software testing for our website and application and documenting any issues, bugs or errors found as well as any possible solutions for them
• Automation testing using Cypress.io to automate the bug testing process
• AI automation testing using the Recombee platform (Suitable for Machine Learning, AI or Data Science majors)
• Research into the best ways to develop/create/establish a system or element of our platform like chatbots, automated responses, etc if needed
• If needed: Using Adobe XD to open prototype designs and analyze the UI/UX
• If needed: Assisting senior developers by coordinating project management activities using Jira

Note: We mainly use Skype and Dropbox, but with seniors developer you may also have the opportunity to use Microsoft Teams.

Bjak is dedicated to providing access to affordable and sustainable financial services for people across ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Through our flagship platform, Bjak.com, we help millions of people find insurance policies that offer the best value and coverage tailored to their needs.

Our commitment to innovation is driven by our investments in cutting-edge technologies such as Custom API, blockchain, trading systems, and data science. This enables us to make financial services more accessible, transparent, and easy to understand—services that were once out of reach for many.

At Bjak, we excel at navigating complex regulatory landscapes and have developed some of the most innovative financial products globally. We're on a mission to transform how people in ASEAN engage with financial services.

Job Summary

We are seeking a proactive and hands-on Customer Experience & Admin Operations Manager/Team Lead to oversee and streamline our customer service and administrative functions. This role requires someone with a strong "can-do" attitude, who is not only capable of leading a team but also comfortable rolling up their sleeves to get involved in daily tasks when needed. The ideal candidate will be detail-oriented, proficient in Excel for reporting and analysis, and passionate about improving both customer experiences and operational efficiency.

Key Responsibilities:

Customer Experience Management:

• Lead and manage the customer service team to provide high-quality support and engagement.
• Develop and implement customer service strategies that drive satisfaction and loyalty.
• Actively handle customer queries and issues when needed, especially during peak times or escalations.
• Monitor and analyze customer feedback to identify areas for improvement.
• Develop and enforce service level agreements (SLAs) and key performance indicators (KPIs) for the team.
• Resolve escalated customer issues promptly and professionally.
• Train and mentor team members to deliver exceptional service.

Admin Operations Management:

• Oversee day-to-day administrative operations, including office management, record keeping, and inventory control.
• Be hands-on with administrative tasks when required, such as managing office supplies, preparing reports, or organizing company documents.
• Implement and refine administrative processes to ensure operational efficiency.
• Coordinate with cross-functional teams to manage office supplies, equipment, and contracts.
• Ensure compliance with company policies and procedures in all administrative activities.
• Prepare reports and presentations on operational metrics for management.
• Support the finance and HR departments with administrative tasks, as needed.
  

Team Leadership:

• Manage and motivate a team of customer service and administrative staff, fostering a positive and collaborative work environment.
• Set team goals, conduct performance evaluations, and provide ongoing feedback.
• Identify training needs and facilitate skill development for the team.
• Create and manage team schedules, ensuring adequate coverage for customer service and administrative tasks.
• Step in and provide direct support during peak periods or in case of staff shortages.

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• Proven experience (5+ years) in customer service, administration, or operations roles, with at least 2 years in a leadership capacity.
• Strong leadership and people management skills, with a "doer" or "can-do" attitude and the ability to take a hands-on approach when necessary.
• Proficiency in Microsoft Excel for data analysis, reporting, and operational metrics.
• Excellent communication, problem-solving, and conflict-resolution abilities.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• High level of attention to detail and organizational skills.

Preferred Quality:

• Experience in process improvement and operational efficiency initiatives.
• Familiarity with data analysis and reporting tools.
• Experience working within a startup or fast-growing company environment.

At our company, we believe in fostering an environment where you can thrive. Our benefits package includes:

• Competitive salary
• Hybrid work arrangement
• Flexible working hours
• Casual work attire
• Comprehensive medical, dental and vision benefit
• Strong learning and development plans for your career growth
• International work environment and flat organization

• Lead a team of 3 - 5 analysts to deliver consistent and high-quality actionable insight   
• Build and maintain strong relationships with senior client stakeholders  
• Coach, develop and inspire team to develop careers and drive innovative approaches to client briefs  
• Manage internal stakeholders and projects to ensure the client’s requirements are translated into delivering the very best NIQ-GFK CMI can offer.   
• Proactively share and exchange best practice and industry knowledge across NIQ-GFK internal teams  
• Be responsible for delivering analytics & insights services and conducting tactical client training for Guided Analytics & NIQ GFK CMI products and solutions such as Brand Health, segmentation, Usage & Attitudes, Customer Experience, Shopper and Qualitative research.
• Entrusted to deliver flawless research and analytics to our clients. 
• Be responsible for identifying opportunities through day-to-day engagements with our clients, handing off opportunities to Account Development to pursue 
• Have a strong working knowledge of the client business priorities and the role we can play in supporting these goals
• Be a confident and capable crafter of compelling insights, deliver clear and actionable recommendations to our clients helping them grow their business.