As the IT Business Analyst for MS Power Platform services, you will be responsible for assessing and understanding business processes, analyzing business needs, designing solutions, and developing applications, processes and workflows using Microsoft SharePoint, PowerApps, Power Automate, Dataverse, Power BI, MS Teams and OneDrive. This employee will work with internal and external sources and end-users to ensure functional use of systems matches organizational needs. In this role, you should be highly analytical and able to understand business needs. Excellent communication skills and problem-solving abilities are essential.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Gathers functional requirements for Power App/Power Automate and SharePoint sites solutions, translate functional requirements into technical design, and implement sustainable business solutions using the available toolset
• Utilizes the Power Platform to manage and create dynamic solutions for internal processes.
• Provides end-user support including day-to-day issues regarding MS SharePoint and Power Platform usage, functionality, application maintenance, and permission management
• Efficiently uses SQL, PowerShell and other tools to deliver the solution.
• Automates ad-hoc reports, optimize user queries, and facilitate data research and understanding
• Builds standards around developed practices, documenting them.
•  Stay updated with the latest Office 365 features and updates

The primary role (Suitable for Beginners)

• Web scrapping using HTML and Python on beautiful soup, Sellenium, Pycharm and more
• To check and ensure that the data in the csv. files match what is on the websites and that the code is working and then keeping/storing the csv files into Dropbox

Other roles if not assigned Webscrapping.

• Manual software testing for our website and application and documenting any issues, bugs or errors found as well as any possible solutions for them
• Automation testing using Cypress.io to automate the bug testing process
• AI automation testing using the Recombee platform (Suitable for Machine Learning, AI or Data Science majors)
• Research into the best ways to develop/create/establish a system or element of our platform like chatbots, automated responses, etc if needed
• If needed: Using Adobe XD to open prototype designs and analyze the UI/UX
• If needed: Assisting senior developers by coordinating project management activities using Jira

Note: We mainly use Skype and Dropbox, but with seniors developer you may also have the opportunity to use Microsoft Teams.

Support project management in the global enterprise applications (ERP, SCM, CRM, MDM etc.) implementation project

In the short term, we are looking for a skilled person who can support project management and integration management activities in the ongoing global enterprise applications (ERP, SCM, CRM, MDM etc.) implementation project.

Post the project, we expect you to keep engaged in the upcoming strategic global projects in the pipeline as an essential part of the team.

In the mid to long term, we expect you to become part of the next gen leaders in our organizations

Key Responsibilities

In the short term, we expect you to join the project management team and support project management and integration management activities in the ongoing global enterprise applications (ERP, SCM, CRM, MDM etc.) implementation project.

Post the project, we expect you to keep engaged in the upcoming strategic global projects in the pipeline and take the role of project management and/or integration management.

The primary role (Suitable for Beginners)

• Web scrapping using HTML and Python on beautiful soup, Sellenium, Pycharm and more
• To check and ensure that the data in the csv. files match what is on the websites and that the code is working and then keeping/storing the csv files into Dropbox

Other roles if not assigned Webscrapping.

• Manual software testing for our website and application and documenting any issues, bugs or errors found as well as any possible solutions for them
• Automation testing using Cypress.io to automate the bug testing process
• AI automation testing using the Recombee platform (Suitable for Machine Learning, AI or Data Science majors)
• Research into the best ways to develop/create/establish a system or element of our platform like chatbots, automated responses, etc if needed
• If needed: Using Adobe XD to open prototype designs and analyze the UI/UX
• If needed: Assisting senior developers by coordinating project management activities using Jira

Note: We mainly use Skype and Dropbox, but with seniors developer you may also have the opportunity to use Microsoft Teams.

The primary role (Suitable for Beginners)

• Web scrapping using HTML and Python on beautiful soup, Sellenium, Pycharm and more
• To check and ensure that the data in the csv. files match what is on the websites and that the code is working and then keeping/storing the csv files into Dropbox

Other roles if not assigned Webscrapping.

• Manual software testing for our website and application and documenting any issues, bugs or errors found as well as any possible solutions for them
• Automation testing using Cypress.io to automate the bug testing process
• AI automation testing using the Recombee platform (Suitable for Machine Learning, AI or Data Science majors)
• Research into the best ways to develop/create/establish a system or element of our platform like chatbots, automated responses, etc if needed
• If needed: Using Adobe XD to open prototype designs and analyze the UI/UX
• If needed: Assisting senior developers by coordinating project management activities using Jira

Note: We mainly use Skype and Dropbox, but with seniors developer you may also have the opportunity to use Microsoft Teams.

• Installing and configuring computer hardware, software, systems, networks, printers and peripherals
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Providing technical support for computing scope by phone or physical touch
• Repairing and replacing computer hardware as necessary

We are looking for a Manager, IT Service Delivery, ETS to be based in foodpanda Malaysia, at Bangsar South, Kuala Lumpur. In this role, you will own and enhance the foodpanda employee IT experience while leading a dedicated team to ensure seamless tech operations, optimizing processes, and supporting business continuity across one of our dynamic markets.

Duties and Responsibilities:
IT Service Delivery:

• Owns the foodpanda employee IT experience in one market (typically less than 500 users), ensuring that KPIs, SLAs and CSAT targets are constantly met for the team and oneself.
• Ensures all users are equipped with the most effective company technology and Internet connectivity, and continually assesses needs and requirements based on IT global/regional standards, guidelines and policies.
• Lead, guide and be actively involved in organising support, troubleshooting, and repair for IT equipment and networks of complex issues.
• Has a thorough understanding of local culture and actively seeking how technology enables the business to operate more efficiently.
• Develop and maintain continuity plans to address local business continuity under the guidance of one’s manager.
• Consistently seeks opportunities to streamline processes/procedures and work with respective stakeholders to initiate and implement these improvements within their market domain.
• Prepare and maintain comprehensive documentation including, Standard Operating Procedures (SOPs), and knowledge-base articles.
• Business travel may be required within local markets.

Team Coordination and Management:

• Manages and guides a small team of IT support staff in one market, including education, training and career development.
• Set clear performance goals, conduct regular performance evaluations, 1 to 1 catch-up meetings and support career development for team members.
• Actively work with and mentor the team to help them achieve the team's KPIs.
• Foster a culture of teamwork, knowledge sharing, and continuous improvement within the local IT teams.
• Coordinates training and orientation for new IT employees to enable them to become productive upon onboarding

Budgeting and Resource Allocation:

• Manages departmental budget and tracks spending on equipment and staff under the guidance of senior manager. When necessary, assist in developing the IT budget.
• Monitor and control IT expenditures within the assigned budget limits.

Incident and Problem Management:

• Own the end-to-end process of resolution of IT incidents and problems to meet defined service level agreements (SLAs) and minimise business disruptions.
• Ensure timely communication with affected parties.

IT Project Management:

• Project Management experience with office builds and end-to-end infrastructure implementations. Guidance from senior managers would be needed for more complex situations.
• Ensure project timelines, budgets, and objectives are met while adhering to quality standards.

Vendor Management & Procurement:

• Follow the internal procurement process/policies/guidelines and work with your manager and local procurement for all procurement needs within your domain/scope. Proper segregation of duties between procurement and IT. .ie., procurement is responsible for all procurement processes (e.g. pricing, terms and conditions, etc) while IT will be responsible for the technical requirements.
• Establishes relationships with technology and equipment vendors within your domain.
• Ensure local vendor delivery based on contract/purchase order.

IT Governance and Compliance:

• Understand and ensure adherence to IT policies, procedures, and security standards for self and team.
• Works with Regional and Global InfoSec teams on promoting IT security awareness in-country, and taking appropriate steps to address security incidents, if necessary
• Collaborate with internal and external audit teams to fulfil IT-related audit requirements.

Stakeholder Engagement:

• Build and maintain strong relationships with business stakeholders within your scope/domain.
• Conduct regular meetings to understand their IT needs and work with your manager to align IT services accordingly

CXG is a global customer experience agency servicing premium and luxury brands. It helps brands reach profitable growth by turning transactional moments into relationships and emotional experiences.

With a network of 170+ customer experience experts across 70 countries, we help brands evaluate the experiences they deliver, and work with them to develop programs that support a strong experience and business culture.

Description

We are looking for Freelance Merchandising Auditors based in 4 cities in Malaysia who are keen on evaluating store & device conditions for a world-renowned tech company. See below the cities in which we are looking for auditors. If you know someone in the city who may be suited for this opportunity, please keep in touch and there will be a referral fee for every successful candidate.

As a merchandising auditor, you will visit retail stores of the tech brand and assess the store conditions (store overall cleanliness and device functionality). There will be a detailed online questionnaire to fill in while conducting the store visit, and you will need to take a lot of photos around the store. The audit usually takes around 45-60 minutes per store.

Available locations in Malaysia:

1. ARAU
2. LANGKAWI
3. TAWAU
4. MANJUNG

• Organized, prompt, and meticulous
• Tech-savvy
• Own a smartphone which can take good quality photos
• Good knowledge & experience with iOS devices is a plus point
• English comprehension is a plus point

• This is a freelance, project-based position. The project is recurring 3-4 times a year.

• Flexible working hours

CXG is a global customer experience agency servicing premium and luxury brands. It helps brands reach profitable growth by turning transactional moments into relationships and emotional experiences.

With a network of 170+ customer experience experts across 70 countries, we help brands evaluate the experiences they deliver, and work with them to develop programs that support a strong experience and business culture.

Description

We are looking for Freelance Merchandising Auditors based in 4 cities in Malaysia who are keen on evaluating store & device conditions for a world-renowned tech company. See below the cities in which we are looking for auditors. If you know someone in the city who may be suited for this opportunity, please keep in touch and there will be a referral fee for every successful candidate.

As a merchandising auditor, you will visit retail stores of the tech brand and assess the store conditions (store overall cleanliness and device functionality). There will be a detailed online questionnaire to fill in while conducting the store visit, and you will need to take a lot of photos around the store. The audit usually takes around 45-60 minutes per store.

Available locations in Malaysia:

1. ARAU
2. LANGKAWI
3. TAWAU
4. MANJUNG

• Organized, prompt, and meticulous
• Tech-savvy
• Own a smartphone which can take good quality photos
• Good knowledge & experience with iOS devices is a plus point
• English comprehension is a plus point

• This is a freelance, project-based position. The project is recurring 3-4 times a year.
• Flexible working hours

CXG is a global customer experience agency servicing premium and luxury brands. It helps brands reach profitable growth by turning transactional moments into relationships and emotional experiences.

With a network of 170+ customer experience experts across 70 countries, we help brands evaluate the experiences they deliver, and work with them to develop programs that support a strong experience and business culture.

Description

We are looking for Freelance Merchandising Auditors based in 4 cities in Malaysia who are keen on evaluating store & device conditions for a world-renowned tech company. See below the cities in which we are looking for auditors. If you know someone in the city who may be suited for this opportunity, please keep in touch and there will be a referral fee for every successful candidate.

As a merchandising auditor, you will visit retail stores of the tech brand and assess the store conditions (store overall cleanliness and device functionality). There will be a detailed online questionnaire to fill in while conducting the store visit, and you will need to take a lot of photos around the store. The audit usually takes around 45-60 minutes per store.

Available locations in Malaysia:

1. ARAU
2. LANGKAWI
3. TAWAU
4. MANJUNG

• Organized, prompt, and meticulous
• Tech-savvy
• Own a smartphone which can take good quality photos
• Good knowledge & experience with iOS devices is a plus point
• English comprehension is a plus point

• This is a freelance, project-based position. The project is recurring 3-4 times a year.
• Flexible working hours

CXG is a global customer experience agency servicing premium and luxury brands. It helps brands reach profitable growth by turning transactional moments into relationships and emotional experiences.

With a network of 170+ customer experience experts across 70 countries, we help brands evaluate the experiences they deliver, and work with them to develop programs that support a strong experience and business culture.

Description

We are looking for Freelance Merchandising Auditors based in 4 cities in Malaysia who are keen on evaluating store & device conditions for a world-renowned tech company. See below the cities in which we are looking for auditors. If you know someone in the city who may be suited for this opportunity, please keep in touch and there will be a referral fee for every successful candidate.

As a merchandising auditor, you will visit retail stores of the tech brand and assess the store conditions (store overall cleanliness and device functionality). There will be a detailed online questionnaire to fill in while conducting the store visit, and you will need to take a lot of photos around the store. The audit usually takes around 45-60 minutes per store.

Available locations in Malaysia:

1. ARAU
2. LANGKAWI
3. TAWAU
4. MANJUNG

• Organized, prompt, and meticulous
• Tech-savvy
• Own a smartphone which can take good quality photos
• Good knowledge & experience with iOS devices is a plus point
• English comprehension is a plus point

• This is a freelance, project-based position. The project is recurring 3-4 times a year.

• Flexible working hours

We are seeking an experienced Salesforce Developer to join our team. The Salesforce Developer will be responsible for the design, development, testing, and implementation of custom solutions on the Salesforce platform.

Key Responsibilities:

• Design, develop, test, and deploy custom solutions on the Salesforce platform using Apex, Visualforce, Lightning Web Components, and other Salesforce technologies.
• Collaborate with business analysts and stakeholders to gather and translate business requirements into technical specifications.
• Implement Salesforce solutions for custom applications, process automation, workflows, reports, and dashboards.
• Integrate Salesforce with other third-party systems and platforms using APIs and other integration tools.
• Provide ongoing maintenance, support, and enhancements of existing Salesforce solutions.
• Conduct code reviews and ensure adherence to best practices, coding standards, and performance optimization.
• Create and maintain technical documentation for custom solutions and integrations.
• Troubleshoot and resolve issues related to Salesforce configurations, custom development, and integrations.
• Stay updated with the latest Salesforce releases, features, and best practices, and proactively suggest improvements.

At ESL FACE IT GROUP, we create worlds beyond gameplay, lifestyle, and culture.

Are you ready for the adventure?

The Esports team plays a pivotal role in designing and bringing to life the most amazing esports products for the community. They contribute to creating exceptional experiences that resonate with users and elevate the world of esports.

As a full-time Systems Engineer in the Event IT department, you will be responsible for the detailed planning and execution of our events worldwide - on-site and remotely.

You will join a team of passionate coworkers and support ESL and Dreamhack productions with your expertise.

Responsibilities include researching and analyzing IT solutions, building/configuring and testing of various infrastructures as well as supporting our leading esports productions.

You will also be responsible for leading projects, developing and documenting standard processes and procedures, and working with other teams in the company.

The Event IT - Systems Engineer reports to an Event IT Manager and is a part of our global Event IT team.

This position will be based in Kuala Lumpur, one of our global production hubs.

What you’ll do:

• You'll be directly involved in preparing and managing the IT infrastructure at ESL events, productions & studios
• Prior to the event, you'll be tasked to gather requirements from all relevant departments, perform venue scouting and plan the infrastructure
• During the event, you'll be responsible for multiple tasks including network implementation and monitoring, PC imaging/troubleshooting, cloud/local VM services and general IT support
• Frequent traveling to set up and support our global esports events
• Work to mature and further develop IT standards and processes
• Continuously document existing and new systems, policies, procedures, and configurations

Application information:

Do you feel ready for the challenge of working at @EFG? Join us for a game-changing career where we will be shaping the journey of esports with diversity and inclusion. We encourage you to apply by filling in our application form including your earliest starting date and your desired salary.

 

Please apply by adding the requested documents CV or your cover letter in English and preferably in PDF format.

 

Our Recruitment Process – What to Expect?

Our recruitment team is committed to carefully reviewing and evaluating your application for this role. We will look

at your past studies, work experience, overall passions, as well as your personal relationship with games, to help us gauge the connection between these points and the criteria set forth by our hiring manager for this role. You can expect to be invited for an interview if your experience matches and/or an email notification containing feedback if you didn’t qualify for this round. Either way, you will hear from us!

 

About us @EFG:

EFG is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

 

Each of our brands plays a significant role in creating worlds beyond gameplay.

They build, connect, and nurture beyond game ecosystems to unlock more fun, fame, and fortune for gamers across the globe.

 

• At ESL we create worlds where everybody can be somebody
• At FACEIT we create a world where the community has the power to shape video games
• At DreamHack we create a world where the gaming community comes to life

Must haves:

• Proven track record as a Systems Engineer or similar role
• Willingness to travel and work on weekends
• Analytical mindset, a problem-solving aptitude and most importantly a proactive can-do-attitude that motivates both internal and external teams
• A high sense of responsibility with the ability to work independently
• Excellent technical problem-solving, troubleshooting, and communication skills
• Good knowledge in the mode of operation of firewalls, IP routing and switching, as well as an above-average understanding of all OSI Layers (especially TCP/IP Stack)
• Work experience with Windows administration

Nice to haves:

• Familiarity with Jira / Confluence / Gitlab
• Hands-on expertise with Juniper & pfSense
• Practical knowledge of AWS/Azure or other cloud services
• Systems/Network certifications
• Experience with Linux system administration (Debian)
• Proficiency Coding and Scripting (Bash/Python)
• Understanding of Terraform and CI/CD workflows (GitLab)
• Keen gamer/esports fan

The primary role (Suitable for Beginners)

• Web scrapping using HTML and Python on beautiful soup, Sellenium, Pycharm and more
• To check and ensure that the data in the csv. files match what is on the websites and that the code is working and then keeping/storing the csv files into Dropbox

Other roles if not assigned Webscrapping.

• Manual software testing for our website and application and documenting any issues, bugs or errors found as well as any possible solutions for them
• Automation testing using Cypress.io to automate the bug testing process
• AI automation testing using the Recombee platform (Suitable for Machine Learning, AI or Data Science majors)
• Research into the best ways to develop/create/establish a system or element of our platform like chatbots, automated responses, etc if needed
• If needed: Using Adobe XD to open prototype designs and analyze the UI/UX
• If needed: Assisting senior developers by coordinating project management activities using Jira

Note: We mainly use Skype and Dropbox, but with seniors developer you may also have the opportunity to use Microsoft Teams.

The primary role (Suitable for Beginners)

• Web scrapping using HTML and Python on beautiful soup, Sellenium, Pycharm and more
• To check and ensure that the data in the csv. files match what is on the websites and that the code is working and then keeping/storing the csv files into Dropbox

Other roles if not assigned Webscrapping.

• Manual software testing for our website and application and documenting any issues, bugs or errors found as well as any possible solutions for them
• Automation testing using Cypress.io to automate the bug testing process
• AI automation testing using the Recombee platform (Suitable for Machine Learning, AI or Data Science majors)
• Research into the best ways to develop/create/establish a system or element of our platform like chatbots, automated responses, etc if needed
• If needed: Using Adobe XD to open prototype designs and analyze the UI/UX
• If needed: Assisting senior developers by coordinating project management activities using Jira

Note: We mainly use Skype and Dropbox, but with seniors developer you may also have the opportunity to use Microsoft Teams.

We are looking for a Technical Support Consultant to work within our globally distributed IT team, to provide IT technical support to all our users across the Asia Pacific region.

Responsibilities will include:

• Provide day to day IT support to all our people, including call logging, troubleshooting, IT admin tasks such as new user setup, password resets, and PC builds
• Support of the IT environment, including servers, systems, networks, and other devices
• To assist on various projects and upgrades to meet Turner & Townsend’s goals
• Assist in office moves and changes with respect to the installation and changes to the IT and Voice infrastructure and all associated peripherals
• Manage asset database, and control software register
• Build positive working relationships with the business.
• Excellent interpersonal and PC support skills, User & Server Administration, Active Directory & Azure AD (Entra), MS Windows 10\11, MS 365 including Exchange online, Office, Endpoint manager, Intune, etc.
• SOX control responsibilities may be part of this role, which are to be adhered to where applicable.

Duties will vary and be revised due to the nature of the IT Support environment (the above is a guide and not a comprehensive list of responsibilities).

Please note that this is an office based role with limited remote working capabilities.

• Perform professional, full cycle internal audits at various Omron locations, including Headquarters, regional entities and factories, based on Omron’s philosophy and ethics as well as internal auditors' ethics code (IIA).
• Perform audit procedures, collecting data, reviewing and analysing audit evidence and evaluating risk areas of audited entities, based on facts and rational thinking.
• Pursues root causes of deficiencies and issues found during the audit and recommends countermeasures.
• Understands the internal auditing framework and can implement auditing procedures based on the framework.
• Possesses knowledge of accounting and IT general control (ITGC) that are necessary for internal audit and can conduct auditing based on them.
• Has knowledge of J-SOX self-evaluation procedure and audit framework based on J-SOX standard and can perform J-SOX audit accordingly.
• Has an understanding of various types of fraud and have ability to find risk and sign of fraud during audits and pre-audit data analysis.             
• Executes audit at the set quality level.

 

• Bachelor’s Degree in Accounting, Finance or equivalent. 
• IIA qualification (e.g. CIA, CISA) and CA qualification (MICPA, CPA, ACCA, ICAEW etc.) is an advantage
• Previous auditing experience at least 3-4 years 
• With Big 4 Internal Audit, Risk Management & Compliance experiences is an added advantage
• Maintains Omron and professional ethical standards and completes internal audit work in compliance with the OMRON Principles and the IIA’s Code of Ethics
• Works with integrity, discipline and objectivity
• High attention to detail and excellent analytical skills
• Ability to think objectively and demonstrate sound judgement
• Is able and keen to travel frequently to OMRON APAC location, at least for one week a month.
• Occasional participation in global audit / business consulting projects with a multinational team and flexibility to work across different time zones as and when necessary.
• Experience in a manufacturing company and manufacturing cost analysis is an advantage.
• Excellent English and report writing skills
• Experience of JD Edwards, or similar ERP system
• Work experience in multi-national and multicultural result-oriented business environment
• Work from Omron Electronics Sdn Bhd (Malaysia) - Damansara Utama, PJ

We are seeking an experienced PMO Manager to be responsible for overseeing the successful planning, execution, and closure of the project portfolio across the Digital Customer Centricity team for Asia Pacific. The PMO Manager ensures projects are delivered on time, within scope, and within budget. This role will be part of APAC's Digital Customer Centricity & Regional Business IT team.

Key Responsibilities:

• Portfolio Management: Manage and track the regional organization’s portfolio of projects, ensuring alignment with company goals and strategic initiatives.
• Project Governance: Establish and maintain project governance standards and methodologies to ensure consistency and transparency across all projects. Enable the team manager to have a single-source-of-truth where to find everything about the current status of the ongoing projects (stage, tasks, stakeholders, documentation, etc.)
• Project Planning: Develop detailed project plans, including resource allocation, timelines, and risk management strategies.
• Stakeholder Management: Facilitate communication between stakeholders, project teams, and senior leadership to ensure expectations and requirements are aligned.
• Performance Monitoring: Develop and maintain project performance metrics and KPIs to track project progress, identify risks, and ensure projects stay on track.
• Risk and Issue Management: Identify, evaluate, and mitigate project risks and issues, ensuring appropriate escalation when necessary.
• Reporting: Provide regular status updates and reports to management, highlighting key achievements, risks, and areas requiring attention.
• Process Improvement: Continuously evaluate and improve project management processes and tools to increase efficiency and effectiveness.
• Budget Management: Ensure project budgets are well-managed, costs are tracked, and deviations are addressed promptly.

The primary role (Suitable for Beginners)

• Web scrapping using HTML and Python on beautiful soup, Sellenium, Pycharm and more
• To check and ensure that the data in the csv. files match what is on the websites and that the code is working and then keeping/storing the csv files into Dropbox

Other roles if not assigned Webscrapping.

• Manual software testing for our website and application and documenting any issues, bugs or errors found as well as any possible solutions for them
• Automation testing using Cypress.io to automate the bug testing process
• AI automation testing using the Recombee platform (Suitable for Machine Learning, AI or Data Science majors)
• Research into the best ways to develop/create/establish a system or element of our platform like chatbots, automated responses, etc if needed
• If needed: Using Adobe XD to open prototype designs and analyze the UI/UX
• If needed: Assisting senior developers by coordinating project management activities using Jira

Note: We mainly use Skype and Dropbox, but with seniors developer you may also have the opportunity to use Microsoft Teams.

The primary role (Suitable for Beginners)

• Web scrapping using HTML and Python on beautiful soup, Sellenium, Pycharm and more
• To check and ensure that the data in the csv. files match what is on the websites and that the code is working and then keeping/storing the csv files into Dropbox

Other roles if not assigned Webscrapping.

• Manual software testing for our website and application and documenting any issues, bugs or errors found as well as any possible solutions for them
• Automation testing using Cypress.io to automate the bug testing process
• AI automation testing using the Recombee platform (Suitable for Machine Learning, AI or Data Science majors)
• Research into the best ways to develop/create/establish a system or element of our platform like chatbots, automated responses, etc if needed
• If needed: Using Adobe XD to open prototype designs and analyze the UI/UX
• If needed: Assisting senior developers by coordinating project management activities using Jira

Note: We mainly use Skype and Dropbox, but with seniors developer you may also have the opportunity to use Microsoft Teams.

Overview: Are you passionate about technology and ready to take your IT skills to the next level? We are seeking a proactive and service-oriented IT Technical Support Engineer to join our dynamic team. This role is ideal for a motivated individual with strong technical skills in both software and hardware, who can support our clients effectively and contribute to the design, development, and maintenance of server-based web applications. You will be the go-to expert for customer software support and server-based web applications. You'll have the chance to design, analyse, implement, and test cutting-edge software solutions while directly impacting the success of our clients.

If you have a passion for problem-solving and delivering exceptional customer service, we want to hear from you!

 

Key Responsibilities:

Client Support & Technical Solutions: 

• Be the one who resolves technical issues, configures software, and keeps clients connected to internet application servers. Provide expert technical support to clients for hardware and software issues. Configure software to connect seamlessly to internet application servers. Deliver training to clients on system and application usage.

  Software Development & Maintenance:  

• Design, develop, test, and maintain software solutions. Lead technical projects, from concept through to implementation. Translate market requirements into detailed product specifications.

Empower Users: 

• Conduct engaging training sessions to help clients maximize their use of systems and applications. Work closely with the support team and clients to troubleshoot and resolve issues. 

Innovate & Build: 

• Design, develop, test, and maintain software solutions, ensuring they meet the highest standards of performance. . Investigate new technologies to enhance our product offerings. Debug software based on test results to ensure accuracy and efficiency.

 

Lead the Way: 

• Take charge as a technical project leader for key development projects, driving innovation from start to finish.

Problem-Solve with Precision: 

• Investigate technical solutions, analyze proposals, and craft tailored solutions that meet client needs.

Quality First: 

• Develop or acquire test data and run tests to ensure applications produce accurate results. Debug and revise based on feedback.
• Client Care: Work closely with the support team to trace and resolve faults, ensuring complete satisfaction for the end customer.
• Follow Through: Maintain ongoing communication with clients, ensuring their issues are fully resolved. Capture and record internal failures, identify improvements, and provide feedback to relevant departments. Encourage and support the implementation of process enhancements.
• Optimize & Improve: Keep customer information and assets up-to-date in the helpdesk, and champion process improvements.
• Contribute to Success: Take on additional duties that drive the growth and success of our team.

Qualifications:

• A degree in Computer Science, Computer Engineering, or a related field.
• Minimum of 1 experience in a similar role.
• Proficiency in web technologies (HTML5, CSS).
• Knowledge of JQuery & Javascript will be added advantage.
• Thorough understanding of Operating Systems.
• Strong problem-solving skills and the ability to quickly learn and adapt to new technical challenges.
• Excellent communication skills, both verbal and written.
• A team player with a collaborative mindset and the ability to listen to others’ perspectives.
• Willingness to travel at short notice and a valid Class D driving license.
• Immediate availability or ability to start as soon as possible.

• Extensive Travel Opportunities: Explore new places with international, regional and local travel.
• International Training: Gain knowledge and skills through training programs in Sweden and Germany.
• Performance-Based Rewards: Eligible for company shares allocation and promotion to Management level as a reward for outstanding performance.
• Employee Benefits: Enjoy company outings, festive bonuses, and performance bonuses as part of our commitment to a positive work culture.

The primary role (Suitable for Beginners)

• Web scrapping using HTML and Python on beautiful soup, Sellenium, Pycharm and more
• To check and ensure that the data in the csv. files match what is on the websites and that the code is working and then keeping/storing the csv files into Dropbox

Other roles if not assigned Webscrapping.

• Manual software testing for our website and application and documenting any issues, bugs or errors found as well as any possible solutions for them
• Automation testing using Cypress.io to automate the bug testing process
• AI automation testing using the Recombee platform (Suitable for Machine Learning, AI or Data Science majors)
• Research into the best ways to develop/create/establish a system or element of our platform like chatbots, automated responses, etc if needed
• If needed: Using Adobe XD to open prototype designs and analyze the UI/UX
• If needed: Assisting senior developers by coordinating project management activities using Jira

Note: We mainly use Skype and Dropbox, but with seniors developer you may also have the opportunity to use Microsoft Teams.

The primary role (Suitable for Beginners)

• Web scrapping using HTML and Python on beautiful soup, Sellenium, Pycharm and more
• To check and ensure that the data in the csv. files match what is on the websites and that the code is working and then keeping/storing the csv files into Dropbox

Other roles if not assigned Webscrapping.

• Manual software testing for our website and application and documenting any issues, bugs or errors found as well as any possible solutions for them
• Automation testing using Cypress.io to automate the bug testing process
• AI automation testing using the Recombee platform (Suitable for Machine Learning, AI or Data Science majors)
• Research into the best ways to develop/create/establish a system or element of our platform like chatbots, automated responses, etc if needed
• If needed: Using Adobe XD to open prototype designs and analyze the UI/UX
• If needed: Assisting senior developers by coordinating project management activities using Jira

Note: We mainly use Skype and Dropbox, but with seniors developer you may also have the opportunity to use Microsoft Teams.

• Managing and processing all procurement related requests including raising purchase orders, receipting and invoice checking
• Liaising with suppliers to ensure costs and services are in line with contractual agreements.
• Liaising with mobile service provider regarding connections/disconnections, data usage etc.
• Liaising with telephony provider and business for any work required on local office telephony system including management of extension numbers
• Raising, logging and allocation of support calls onto the IT Help Desk from calls received into the central email system, in person or by phone
• Updating the IT asset database (hardware and software)
• Working within a streamlined globally distributed IT team providing all levels of 1st line support (creating new users, processing leavers, password resets, modifying mail/security group membership, FTP site administration)
• Updating of process and procedures documentation
• Liaise with the Business and build positive working relationships

The primary role (Suitable for Beginners)

• Web scrapping using HTML and Python on beautiful soup, Sellenium, Pycharm and more
• To check and ensure that the data in the csv. files match what is on the websites and that the code is working and then keeping/storing the csv files into Dropbox

Other roles if not assigned Webscrapping.

• Manual software testing for our website and application and documenting any issues, bugs or errors found as well as any possible solutions for them
• Automation testing using Cypress.io to automate the bug testing process
• AI automation testing using the Recombee platform (Suitable for Machine Learning, AI or Data Science majors)
• Research into the best ways to develop/create/establish a system or element of our platform like chatbots, automated responses, etc if needed
• If needed: Using Adobe XD to open prototype designs and analyze the UI/UX
• If needed: Assisting senior developers by coordinating project management activities using Jira

Note: We mainly use Skype and Dropbox, but with seniors developer you may also have the opportunity to use Microsoft Teams.