The Data Center Operations Analyst II is a member of a multi-disciplined Global Operations Center team responsible for providing 24x7x365 global monitoring and support of a wide variety of technology platforms, products, and services. The Data Center Operations Analyst II utilizes multiple monitoring tools to ensure the highest level of availability for Experian infrastructure, products and services.

Job Role/ Duties

• Monitor data center operations via a large array of tools to ensure maximum service availability
• Prompt and efficient triage and remediation of alerts and system notifications
• Manage high severity incidents including technical bridge calls, incident documentation, and leadership notifications to ITIL standards
• Partner with Problem Management and Subject Matter Experts on Root Cause Analysis
• Partner with Change Management to ensure changes adhere to Change Management policies
• Partner with technical teams on change implementations
• Analyze system and service trends in support of Continual Process Improvement
• Develop and document operations center processes and procedures
• Mentor new team members
• Stay current on Experian platforms, products, and service offerings

We are looking for a Rider Payment Analyst to join our growing team in Operations, at the heart of the foodpanda business! Operations at foodpanda aims to improve our customer offering by bringing efficiency and improvements through a data-centric approach. This position reports to the Manager, Rider Payment Rules.

• Key member of the operations vertical and support driving growth in alignment with the country/organizational strategy
• Execute projects with the local and the global team to their maximum potential
• Take ownership of operations excellence improvement initiatives that strengthen our relationships with customers, vendors and riders
• Work with cross functional teams to ensure that Operations is always aligned with the larger vision of the organization
• Hands-on approach and love going into details to better understand and shape solution to our daily operational issue
• Work with the operations team to strategize on incentives and payments for Delivery Partners

You will...
• Ensures the data integrity during data processing.
• Verify the accuracy and validity of data processed.
• Resolve and check any quality issues raised by supervisors/clients.
• Maintain positive working relationships and open communication with local, regional and global colleagues.
• Continually innovate, develop and suggest enhancements to gain better work efficiency
• Ensure that the company’s regional and global standards are always adhered to all the times.

You have...

• Please note that the salary range for this role is 2,800 - 3,000 RM per month. Additionally, you will receive a 13th-month salary. Fresh graduates are welcome to apply.
• Diploma or Degree in any other related fields.
• 1-2 years of experience in Data Processing.
• Proficiency in MS Word, MS Excel, and MS PowerPoint Ability to work independently with the ability to prioritize and multi-task; able to think rationally under pressure.
• Fresh graduates are encouraged to apply.
   

As the Workforce Analyst at Keypath Education, you will provide deeper insights to our workforce capacity to respond to our work volumes across multiple functions and media.  You will collaborate with staff across Student Operations to ensure that workforce data will be provided to support both tactical and long-term decisions relating to the workforce.

The role supports the Workforce Manager effectively implementing workforce planning strategies and change, undertake scenario modelling and develop prediction techniques. You will monitor and drive effective contact centre performance across all queues and contact types in real time to deliver outstanding customer service. Your role involves analysing data, adjusting staffing levels, and communicating with team leaders and Keypath student advisors to address any immediate needs or issues

In this role, you will have to ensure that the Contact Centre meets student expectations through effective real time monitoring and strategies and empower them to deliver on driving student advocacy through supporting tools and processes. Provide stakeholders accurate and immediate reporting around drivers behind queue performance challenges through regular forums and comprehensive reporting.

This role will be on a fixed-term 12-month contract with possibility of extension, subject to business requirements.

The successful candidate will be based in Malaysia and will be part of and working with our Australian business directly. Working hours will be 7AM – 3PM daily from Monday to Friday.

Accountabilities: 

• Data Collection & Analysis: Gather and analyse workforce data and performance metrics. Ensure data quality and spot trends to guide strategic workforce planning. Analysis of data and reporting to identify emerging trends and anomalies to add value to the end-to-end workforce management process.
• Rostering: Create and maintain accurate rosters that meet the business needs.
• Real Time Monitoring: Monitor real time call volumes, student advisor availability and service levels across multiple channels.
• Intraday Management: Adjust intraday staffing plans based on actual volume, student advisor availability and absenteeism.
• Performance Reporting: Provide real time performance reporting and updates to Team Leaders and Managers, highlighting any areas of concerns or trends that require attention.
• Coordination and Communication: Work closely with Team Leaders, Managers, and the Workforce Manager to communicate real time performance, identify gaps and recommend actions to improve contact center performance.
• Incident Management: Quickly identify and respond to service disruptions, outages or any other incidents affecting the contact center’s ability to meet contact center targets.
• Ad Hoc Analysis: Conduct ad hoc analysis as needed to investigate and resolve specific issues or to provide insights on operational performance.
• Compliance and Adherence: Ensure all student advisors operations are compliant with company policies and that agents adhere to their schedules.

Responsible for overseeing external warehouses and logistics centers for finished goods and raw materials. The role involves deep expertise in logistics transportation, warehousing, Incoterms, and KPI tracking. The Analyst will work with cross-functional teams such as Sales and Operations Planning (S&OP), Production, and external storage service providers to ensure efficient material movement and transition. The candidate will also manage contracts with service providers and internal teams, develop storage solutions strategies, and ensure the accuracy of billing and data analysis.

Key Responsibilities:

• Warehouse and Logistics Center Management:
  Manage external warehouses and logistics centers to optimize the storage and movement of raw materials and finished goods, while ensuring compliance with safety and regulatory standards.
• Data Analysis and KPI Monitoring:
  Track and analyze key performance indicators (KPIs) such as Goods Receipt (GR) turnaround time, On-Time Delivery (OTD), cycle count accuracy, space utilization, and overall operational productivity. Use data-driven insights to identify areas for improvement.
• Fulfillment and Process Optimization:
  Oversee fulfillment processes for finished goods and raw materials. Identify inefficiencies and implement process improvements. Collaborate with stakeholders to enhance warehouse technology solutions.
• Stakeholder Collaboration and Contract Management:
  Serve as the liaison between S&OP, Production, and external service providers to ensure processes align with operational and customer requirements. Manage contracts with service providers and internal teams, ensuring compliance with terms and performance standards.
• Process Improvement and Cost Reduction:
  Evaluate current logistics and warehouse workflows, identify inefficiencies, and recommend improvements. Implement cost-saving initiatives through process optimization, data mining, and automation.
• Reporting and Dashboard Management:
  Prepare and distribute regular reports on warehouse performance, inventory status, and other relevant metrics. Maintain and transition reporting processes to automated, real-time dashboards for better visibility and decision-making.
• Billing and Financial Accuracy:
  Validate and approve weekly and monthly billing charges from external warehouses and logistics providers. Ensure data integrity in billing and resolve any discrepancies in a timely manner.
• Issue Resolution and Continuous Improvement:
  Address and resolve issues related to warehouse processes, equipment, tools, or materials. Work collaboratively with internal teams and service providers to implement long-term solutions.
• Automation and Systems Implementation:
  Participate in the evaluation, design, and implementation of systems (e.g., ERP, STAMP) to improve logistics and warehouse operations. Collaborate with process owners and consultants for system improvements and automation.
• ISO Compliance and Audit Support:
  Ensure compliance with ISO standards and represent the logistics function in both internal and external audits. Support the development of documentation and procedures to maintain compliance.
• Leadership and Team Development:
  Lead cross-functional teams and foster a collaborative, positive work environment. Support continuous learning and development within the team to drive operational success.

• Assist in gathering and analyzing data related to educational programs, student performance, and institutional effectiveness.
• Conduct research on educational trends, policies, and best practices in the education technology indusry
• Analyzing, creating and designing new ideas that can be implemented into the product
• Collaborate with consultants to identify client needs and develop tailored solutions.
• Participate in client meetings and contribute to discussions with data-driven insights.
• Help design and implement surveys, focus groups, and other data collection methods.
• Monitor project progress and ensure timely delivery of tasks and milestones.
• Contribute to the continuous improvement of consulting methodologies and processes.

Our Evaluation Services department produces independent, trusted and actionable ratings and insights that empower all companies to continuously improve their sustainable business practices, ultimately contributing to a positive change at a global scale.

As a Sustainability Analyst you will assess and report on the quality and robustness of the sustainability management systems of companies from all over the world.

Data analysis will be primarily qualitative, centered around the analysis of a company’s management system documentation. You will become an expert in applying the EcoVadis methodology, built on the most rigorous international Corporate social responsibility (CSR) standards and frameworks (for example: GRI, ISO 26000), already 15 years in evolution. In a state of virtuous advancement, the methodology continues to be driven forward by strong market forces, societal expectations and emerging regulation.

In this role, you will bring your unique skills to add value to our approach. Quality is a non-negotiable part of our work, all our analysts follow a set of analysis guidelines to ensure we're working in concision. Attention to detail, being adaptable to change and acquiring new skills quickly are key to your success in the rating process. We are a team of sustainability changemakers rallying together to drive positive impact to business practices across the world and we can’t wait to have you join us!

Day to day activity of the role

• Assess a company’s management system documentation, applying the EcoVadis methodology during the entire analysis process
• Understanding of sustainability management system documentation provided by rated companies, extraction and synthesis of material sustainability data related to environmental, social, ethics and supply chain
• Follow up with rated companies when needed, to clarify specific issues related to their assessment 
• Review regularly updates regarding Ecovadis methodology and apply them to assessment process
• Complete quality checks during assessment process
• Working on daily targets
• Confirm the implementation of a rated company’s sustainability management system components using the EcoVadis methodology guidelines. 
• Additional responsibilities related to the function may be required.

How you will grow

When you join the team you will be welcomed into a robust training program designed to master the topics of sustainability, including the EcoVadis methodology, and assess a company’s sustainability management system with confidence. You will have training coordinators dedicated to your professional growth in the first month, supported by senior analysts providing feedback and suggestions on your work. Once your training is completed, you will begin working on a greater diversity of companies, increasingly complex with a variety of unique contexts.

In addition, you will also have the opportunity to gradually pivot some of your time to work on development projects to grow other aspects of your career. These projects often include colleagues from our international team of analysts.

• Perform Engineering Change Order (ECM) processes and routing runtime maintenance in EPR system
• Monthly managerial accounting close and reporting responsibilities on inventory related movements transactions analysis and reserve
• Ensure compliance with corporate SOX and key controls, adherence to US GAAP and other statutory requirements and support for audit requirements
• Performs specific tasks on inventory costing, including R&D cost centers and prepare reports for AGIS journal related costs for review
• Complete defined closing reports like factory output analyze big flux with reasonable explanations and have capability to design/enhance new requested reports and related modeling
• Performs specific monitoring related to cycle count activity on monthly basis and conduct independent sample audit. Different analyzer posting to SAP for those approved inventory adjustments.
• BOM cost calculation and preparation for standard cost fresh  
• Performs detailed cost and financial analyses and makes recommendations regarding different cases and the proper accounting for transactions. Assists in solving complex technical problems in areas where no precedent exists.
• Performs specialized financial or cost analyses (e.g., product cost bridge, routing analysis, absorption analysis) 
• May provide ad-hoc analyses and report of information as requested

Digitas is a highly-caffeinated playground where brilliant minds come together to bring bold, award-winning ideas to life. The Data & Analysis team uses data-driven insights to fuel strategic growth for clients. We believe that data should never exist in a vacuum; instead, it should be put to work to bring the best ideas and stories to our clients. To help with this, we are looking for an outstanding Senior Data Analyst – someone who has a knack for understanding data and telling the story of why it matters. You will learn from the best in the business as you work with the team to bring actionable insights to our clients. Up for it? Read on. What you will do: As a Senior Analyst, you will lay the groundwork and contribute to day-to-day reporting needs for client marketing efforts. You will work on brand campaigns and pitches, assist in developing reporting frameworks for web and social analytics projects and manage quality and insightful reporting for clients whilst supervising your junior analysts.

Day-to-day, your role includes:

• Keeping a pulse on daily, weekly and monthly performance data from web and social analytics platforms together with your direct reports

• Working in a variety of reporting systems and databases for the creation of recurring reports and dashboards

• Tagging and Implementation with internal development or client teams

• Participating in ad hoc requests from accounts handled such as root-cause analysis, reporting, data insights generation and more.

• Supporting marketing initiatives across project and campaign lifecycles, including measurement plans, primary and secondary research, and performance reporting

• Expanding industry knowledge and relevant skillsets through scheduled internal training on Analytics and Implementation

• Lead your junior analysts including providing coaching, career planning and ensuring quality of deliverables at its optimum

• Assist in gathering and analyzing data related to educational programs, student performance, and institutional effectiveness.
• Conduct research on educational trends, policies, and best practices in the education technology indusry
• Analyzing, creating and designing new ideas that can be implemented into the product
• Collaborate with consultants to identify client needs and develop tailored solutions.
• Participate in client meetings and contribute to discussions with data-driven insights.
• Help design and implement surveys, focus groups, and other data collection methods.
• Monitor project progress and ensure timely delivery of tasks and milestones.
• Contribute to the continuous improvement of consulting methodologies and processes.

Job description

The primary objective of this role is to support the respective market Financial Controllers to ensure all entities within APAC markets are compliant from a statutory, tax and reporting perspective withinand managing external audit and tax relationships.

You must sustain a strong relationship with the Senior Leadership Stakeholders, Finance community and other parts of the Regional and Global business

• Deliver accurate financial reporting while maintaining compliance to accounting policies
• Ensure compliance with all statutory and tax filings and reporting deadlines for all entities and countries within the markets the STAR supports
• Ensure efficient completion of external statutory audits, tax filings, and submission to authorities within deadlines.
• Apply and provide recommendations to mitigate risks to support financial targets
• Explain and execute the accounting standards, delegated authority matrix, and Experian policies and assess control risk as necessary
• Identify process standardisation and optimisation of reporting opportunities and deliver ways to simplify the finance processes to create informative, value-adding outputs
• Work seamlessly with colleagues within or across functions and markets, supporting each other to meet business requirements
• Respond to ad-hoc requests in a timely and professional manner
• Continually identify process and reporting improvements that improve the quality of deliverables in the Statutory & Tax Reporting (STAR) function

YOUR RESPONSIBILITIES WILL INCLUDE

• Establish and maintain a strong working relationship with our key Commercial stakeholders and create understanding of needs, complexities, impact and opportunities to support decision making.

• Provide leadership and coordination for the Commercial Business Intelligence area within a large-scale business transformation project across the Asia Pacific Region; up to 20% project-related travel (estimated through 2026).

• Capture data-related requirements such as entity, source(s), data availability, data quality, pain points, volume, speed of ingestion, latency, security and estimate the business value of meeting these requirements.

• Identify and present opportunities for Business Intelligence solutions and modelling improvements.

• Facilitate change management activities such as solution adoption, empowering users, and learning, to enable the organisation to realise the full potential of its data in combination with technology.

• Promote expertise in the functional areas of the business for users to develop their own reports and analytics, driving adoption of BI capabilities throughout the organization.

• Ability to operate with limited supervision, exercising independent judgement, initiative and tact.

• Perform role as project manager for selected projects (small to medium-sized).

• Guide less-experienced Business Intelligence Analysts and Data Professionals in other disciplines, demonstrating the ability to lead, influence, and collaborate across diverse global cultures.

• Assist in gathering and analyzing data related to educational programs, student performance, and institutional effectiveness.
• Conduct research on educational trends, policies, and best practices in the education technology indusry
• Analyzing, creating and designing new ideas that can be implemented into the product
• Collaborate with consultants to identify client needs and develop tailored solutions.
• Participate in client meetings and contribute to discussions with data-driven insights.
• Help design and implement surveys, focus groups, and other data collection methods.
• Monitor project progress and ensure timely delivery of tasks and milestones.
• Contribute to the continuous improvement of consulting methodologies and processes.