Job Brief:

We are seeking a highly motivated Cybersecurity Analyst to join our dynamic and fast-growing organization. Tune Protect is a regional insurance company with infrastructure on cloud as well as on premise. From a cybersecurity perspective, we monitor our infrastructure via a SOC and also with solutions ranging from network firewalls to SOC to EDR, DLP and PAM.

Job Responsibilities:

• Work with the team to manage the security infrastructure at Tune Protect. This includes working with the SOC and infrastructure team to analyse and remediate security tickets, EDR operations (for example scanning and ensuring endpoints are clean of vulnerabilities), Email Security on MS365, DLP (for example blacklisting/whitelisting websites etc) and PAM (for example work with infrastructure team to ensure all critical user ids are covered).
• Be hands on and able to utilise/configure our existing security software such as Trend Micro EDR, Forcepoint DLP, Tycothic PAM, Microsoft 365 email security. Familiarity or experience in using and/or configuring other endpoint protection software, data leak prevention software, priviledged access management software and/or firewalls a strong advantage.
• Strong understanding and experience in firewall configuration (Fortigate and Palo Alto) a strong advantage
• Strong understanding and experience in hardening OS such as linux and windows
• Understanding of Microsoft Active Directory and its security a strong advantage.
• Assess and manage security risks and implement best practices to minimize them. Monitor and analyze cybersecurity incidents and threats
• Perform regular VAPT on our infrastructure and on all new applications internally or with an external vendor. Work with those vendors to ensure their reports are remediated as needed and verified. Experience as a VAPT tester an advantage
• Work with infrastructure and cloud engineers and leads to ensure security is handled correctly from design to operations at the network and server level. This includes knowledge of sound security practices from a technical perspective.
• Understand industry frameworks like Mitre Att&CK. Stay up to date with the latest security trends and technologies to ensure the company stays ahead of evolving threats
• Ensure regular reporting on security statistics are compiled on time and presented to management.
• Work with cross-functional teams to ensure that all on premise and cloud-based systems and applications are secure
• Work closely with IT audit to ensure all audit discovery and remediation is performed ahead of deadlines

Job Requirements:

Requirements:

• Degree in Information Technology (IT), Computer Science or other related discipline with relevant experience in security operations
• IT Security experience with 2-4 years or more hands-on experience in any branch of security. Experience being in a lead role an advantage
• Professional certification such as CISM, CISA, CSXP, CISSP, CREST, GPEN or equivalent an advantage
• Knowledge/experience in Information Security, IT Risk and IT Governance including BNM RMIT. Strong understanding of IT security principles and practice.
• Familiarity with security frameworks and regulations such as NIST, ISO 27001, and SOC 2 an advantage
• Operational experience working with or in a SOC an advantage
• Able to work under broad direction and a self-motivated individual who is able to work independently. Responsible and accountable for work performed and decisions taken.
• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources if required.
• Good communication skills written and spoken
• Good analytical and problem solving skills including ability to visualise and plan troubleshooting steps.
• Ability to work collaboratively with other parties towards a common goal

Diversity & Inclusion Commitment

The Company is committed to providing equal employment to all individuals regardless of their race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status or any other characteristic protected by applicable laws.

We try make sure everyone has a fair chance to work with us, no matter where they’re from or who they are. We believe having different kinds of people on our team makes us better and more creative. Our friendly environment is all about treating every person with respect and making sure everyone’s ideas count. We want people from all all walks of life to apply and be part of our mission to create a place where everyone is welcome and valued.

Job Brief:

Provide comprehensive analysis and evaluation of technologies to support strategic decision-making for commercialisation and funding initiatives. The position exists to conduct technical assessments, market feasibility studies, and risk analysis, guiding the development and market potential of local R&D innovations.

Job Responsibilities:

1. Conduct detailed technology assessments, including viability, scalability, and potential impact of R&D products.
2. Perform market research and analysis to evaluate the commercial feasibility of technologies.
3. Develop recommendation reports for project’s fit, highlighting potential challenges and mitigation strategies for commercialisation.
4. Support the tech assessment team in structuring and implementing evaluation frameworks for diverse R&D projects.
5. Collaborate with cross-functional teams to gather inputs on technical requirements and industry standards.
6. Contribute to the preparation of presentations and reports for internal and external stakeholders.
7. Monitor industry trends and innovations to provide insights into emerging technologies and market shifts.
8. Ensure compliance with all relevant policies and guidelines in technology assessments and recommendations.

Job Requirements:

1. Bachelor’s degree in Engineering, Technology Management and Business Management or other relevant field
2. Professional certification in Technology Assessment, Innovation Management, or other equivalent qualification would be an advantage
3. Possesses at least 2 to 3 years of experience in technology assessment, market research, or innovation management.
4. Displays familiarity with research and development (R&D) of technology commercialisation processes or possesses the experience of working in a similar environment.
5. Possesses experience in market research and data analysis with the ability to balance technical and market feasibility assessments to support commercialisation goals
6. Knowledgeable in technology R&D and innovation ecosystems
7. Keep up with the rapid and ever changing technology trends and industry standards

The Opportunity:

As an Associate Order Management Analyst, you will play a crucial role in ensuring the accurate and timely processing of customer orders for our EMEA region.

Your primary responsibility will be to review, validate, and input orders into our systems, ensuring that all necessary information is correct and complete.

What Your Impact Will Be:

Order Processing:

• Efficiently process automated orders (EDI, SFA) and manual orders (Excel uploads).
• Conduct thorough checks to identify and rectify errors in product information, pricing, and customer details.
• Maintain accurate and up-to-date customer data records.

Customer Service:

• Collaborate with local market Customer Service teams to address inquiries and resolve issues.
• Facilitate occasional customer queries and provide timely support.

Process Improvement:

• Actively participate in process improvement initiatives to streamline operations and enhance efficiency across EMEA markets.
• Contribute innovative ideas and solutions to optimize workflows and reduce errors.

Administrative Tasks:

• Perform additional administrative duties as required, such as report generation and data analysis.

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors.

And here at Funding Societies | Modalku we live by our core values:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

We are seeking individuals who are driven to make things happen, possess keen attention to detail; and passionate about learning and improving oneself.

As a Credit Analyst, you will have the opportunity to gain valuable insights into financial markets and contribute to our growth.

What will you do:

• Reading, assessing, analyzing, and interpreting client's credit data, financial statements, and other financial reports of companies.
• Undertake credit appraisal and recommendation for applications.
• Ensure credit review on all applications are in compliance with the company’s credit strategy and policies.
• Conduct industry study and regular update on economic review for the reference of all business units to keep abreast with the fast-changing business landscape and environment.
• Support and participate in credit related projects, system enhancement and process improvement.
• Ad-hoc assignments and other responsibilities delegated by the supervisor from time to time.

What are we looking for:

• Bachelor’s Degree in Accounting, Finance, Economics or any other equivalent.
• Preferably 1 – 3 years of experience in credit processing and analyst position. Experience in handling SME portfolio would be an added advantage.
• Good command of spoken and written English and Bahasa Malaysia.
• Ability to speak in other languages or dialects would be added advantage.
• Good interpersonal skills and able to work independently as well as in a team to achieve collective goals.
• Familiar with Excel and accounting analysis.
• Fresh graduates are encouraged to apply.

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development - We believe learning should never end and we support everyone with curated learning programs on our internal learning platform.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

AS a CRM BA you will play a crucial role in supporting our Dynamics 365 CRM initiatives. You will work closely with cross-functional teams, gathering business requirements, and translating them into functional specifications. Your ability to align specifications from multiple systems and interfaces, coupled with your skills in JIRA triage, will be critical to the success of our projects.

Key Responsibilities:

- Business Requirements Gathering: Collaborate with stakeholders to gather and document detailed business requirements for Dynamics 365 CRM projects.

- Functional Specification Documentation (FSD): Write clear and comprehensive Functional Specification Documents to guide development teams.

- Dynamics 365 CRM Expertise: Apply functional knowledge of Microsoft Dynamics 365, particularly in areas such as retail customer leads and service requests.

- Cross-Team Interaction: Work closely with multiple teams, including IT, development, and operations, to ensure alignment and integration of business requirements.

- Systems Alignment: Ensure alignment of specifications from various systems and interfaces, contributing to seamless system integration.

- JIRA Triage: Manage and prioritize JIRA tickets, assigning them to the appropriate teams based on priority and complexity.

- Stakeholder Communication: Facilitate communication between stakeholders to ensure clarity and alignment of project objectives.

Must Have Skills:

- MSD Functional Knowledge: Proficiency in Microsoft Dynamics 365, particularly in one of the following areas:

- Retail Customer Leads

- Service Requests

- Business Requirements Gathering: Strong skills in gathering and documenting business requirements.

- Writing FSD: Experience in writing detailed and clear Functional Specification Documents (FSD).

- Cross-Functional Collaboration: Ability to effectively interact with multiple teams, ensuring clear communication and project alignment.

- Systems Integration: Proven ability to align specifications from multiple systems and interfaces for cohesive system functionality.

- JIRA Triage: Experience in managing JIRA tickets, with the ability to prioritize and assign tasks to the appropriate teams.

Good to Have:

- MSD Environment Knowledge: Familiarity with the Microsoft Dynamics 365 environment.

- Banking Experience: Previous experience working in the banking sector is a must

- Bachelor’s degree in business administration, Information Systems, or a related field.

- minimum 8 years of experience in a business analyst role or related position.

- Strong analytical, problem-solving, and communication skills.

- Ability to work independently and within a team environment.

Degree holder with 5+ years of experience in performing AML/KYC duties (preferably CDD) within the financial service sector

Strong logical reasoning skill; can consume a multitude of information to draw reasonable conclusion on a scenario in a structured manner

Respectful and professional when challenging a past decision or quality of work

Can manage pressure from high volume

Fluent and articulate in both spoken and written English

Self-started, team player; can work with stakeholders from other BUs.

Experience with Detica appreciated, but not mandatory

• Strong understanding of KYC/AML regulations and industry standards
• Excellent analytical and problem-solving skills
• Attention to detail and accuracy
• Ability to work independently and as part of a team
• Experience with KYC remediation tools and systems (preferred)

Why join us:

• Competitive salary and benefits package
• Opportunities for career advancement and professional development

ABOUT US

As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. 

Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all.

#TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.

Learn more about Teleport here: https://www.home.teleport.asia/ 

SALARY RANGE : RM8,000 - RM9,000

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

Leads the Data Governance team, focusing on data accuracy, security, and compliance.

• Develop and implement data governance policies.
• Ensure compliance with data-related regulatory requirements.
• Collaborate with the Data Product Manager to address governance issues
• Work closely with project managers to understand and maintain focus on their analytical needs, including identifying critical metrics, KPIs, and deliver actionable insights & dashboard to relevant decision-makers
• Analyze data to answer key questions with an eye for what drives business performance, investigating and communicating areas for improvement in efficiency and productivity
• Develop, maintain, and review the requirements, design and testing documentation

Requirements and Qualifications:

• BS/MS/PhD in a Business, IT, Mathematics, Science or Engineering discipline
• Up to 4 yrs relevant experience
• Ability to translate business requirements into non-technical, lay terms.
• Strong using SQL skills for data analytics and a good understanding of statistics
• Familiar or prone to adopt design thinking methods
• Able to operate under pressure and change, and balance among speed, reliability, interpretability
• Good working knowledge of productivity tools such as G Suite, Git, Jira, Confluence
• Experience with code versioning, code review and documentation
• Applicants with experience using Google Cloud Platform are highly favored.

At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!

The Cloud Network and Cyber Security Engineer will report to and assist the VP of IT Infrastructure and Security and will be responsible for designing, implementing, and maintaining secure and scalable cloud and on-premise network architectures. As part of the Infrastructure and Security team, this role will help lead cyber security efforts, securing our sensitive data and critical assets from current and emerging threats, and be the primary technical contact for all information security tooling, security risk and incident mitigation efforts, and documentation in our APAC region. This role will also work closely with the Lead Cyber Security Engineer and cross-functional teams to ensure that our organization’s systems are compliant with industry best practices and regulatory standards.

The Cloud Network and Cyber Security Engineer will provide security and configuration expertise and will work with functional leaders on broad technical initiatives around design, implementation, rollout, and monitoring of cloud enterprise systems in support of Keypath’s global cyber security and cloud roadmap. The Cloud and Network Cyber Security Engineer will also provide mentoring of System Administrators in security-related topics.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Design and implement scalable and resilient cloud network architectures across multiple cloud platforms (e.g., Azure, AWS) to support our business operations.
• Ensure high availability, performance, and reliability of cloud-based networks by implementing redundancy, load balancing, and fault-tolerant configurations.
• Perform cyber defense incident triage, to include determining scope, urgency, and potential impact, identifying the specific vulnerability, and making recommendations that enable timely remediation. • Collect intrusion artifacts (e.g., source code, malware, Trojans) and use discovered data to enable mitigation of potential cyber defense incidents within the enterprise.
• Collaborate with cross-functional teams to gather requirements and design network solutions that meet business needs.
• Partner with leadership to educate staff in security best practices and requirements laid out in company security and technology policies and standards.
• Enforce policies, procedures, and security controls to ensure compliance with all applicable laws, regulations, and standards, such as SOC 2 and ISO 27001.
• Monitor and report on the effectiveness of the information security and compliance program, providing regular updates to senior management and relevant stakeholders.
• Participate in BC/DR and incident response tabletop exercises.
• In conjunction with 3rd party gap assessments, identify and recommend mitigation for security gaps in existing and proposed architectures.
• Other duties as assigned.

ABOUT US:

PolicyStreet is a leading InsurTech group, specialising in innovative digital insurance solutions for businesses and consumers in Southeast Asia and Australia. With a network of over 40 providers, we offer a comprehensive range of products, including embedded insurance, customised employee benefits, financial advisory, and digital solutions – making insurance straightforward, for everyone. Through our regional group of companies, we serve more than 5 million customers with over US$ 4 billion in sum insured.

WHAT YOU'LL DO

• Assist in collecting, cleaning, and organising data from various sources.
• Conduct exploratory data analysis to identify trends, patterns, and insights.
• Support the development and maintenance of dashboards and reports for internal stakeholders.
• Collaborate with cross-functional teams to understand data needs and provide analytical solutions.
• Perform data validation and quality checks to ensure accuracy and reliability of data.
• Assist in developing and implementing data-driven strategies to improve business processes.
• Participate in team meetings and contribute to discussions on data analysis and interpretation.

WHAT WE EXPECT OF YOU

• Final year diploma or Bachelor's degree in Data Analyst, Statistics, Mathematics, Computer Science, or a related field.
• Strong analytical and problem-solving skills with a keen attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint).
• Intermediate experience with SQL and data visualisation tools (e.g. Looker Studio).
• Experience with statistical analysis software (e.g., R, Python) is an advantage.
• Ability to work both independently and collaboratively within a team.
• Eagerness to learn and take on new challenges in a fast-paced environment.

PERKS YOU’LL GET TO ENJOY WHILE WORKING HERE!

• Collaboration with a talented and youthful team that makes the work and learning a lot more fulfilling and fun.
• And a well stocked pantry!

Join Our Team in Shaping the Future of Insurance

As a homegrown startup that seeks to innovate how we use and think of insurance, we value teammates who think big, challenge the old ways, and take extreme ownership.

In PolicyStreet, we aim to do better, to serve people better. We are committed to pushing boundaries of innovation and to develop Purposeful and Simple insurance solutions for businesses and consumers, narrowing the protection gap and improving financial inclusivity in the region.

If you are driven to make change, keen to be at the forefront of insurance innovation, and grow with a team of talented and motivated people, we’d be just as excited to get to know you too!

Find out more about us via our website at www.policystreet.com.

At PolicyStreet, we uphold the principles of equal opportunity and embrace diversity. We are committed to a workplace free from discrimination based on race, religion, colour, gender, sexual orientation, age, marital status, veteran status, or disability status.

Summary of the Role:
The Investment Analysts will be providing investment support for ib vogt APAC’s portfolio of renewable energy projects across our 10 markets in the APAC region. The Investment Analysts will be involved throughout the entire project life cycle from development, financing, implementation, and asset management. The role requires close coordination within ib vogt’s functional divisions (engineering, development, finance, legal etc.) and with external stakeholders such as potential lenders and investors.

Responsibilities: 

• Support and coordinate financing processes in connection with project/portfolio’s financings and sales, including the preparation of teasers/information memorandum, financial model, transaction structuring, legal document review, completion and closing arrangements etc.
• Manage due diligence processes including management of datarooms and Q&As. 
• Support project managers throughout the entire project life cycles with administrative and operational tasks such as support tender submission, prepare investment memorandum for investment committee, prepare reports, etc.
• Active liason with internal teams such as legal/corp sec, finance, business development, EPC etc. 
• Engage and liaise with third party service providers, as required, such as consultants, law firms, insurance brokers etc.
• Build and maintain project financial models and provide valuation and returns analysis.

Senior Data Analyst

Digitas is a highly-caffeinated playground where brilliant minds come together to bring bold, award-winning ideas to life.

The Data & Analysis team uses data-driven insights to fuel strategic growth for clients. We believe that data should never exist in a vacuum; instead, it should be put to work to bring the best ideas and stories to our clients.

To help with this, we are looking for an outstanding Senior Data Analyst – someone who has a knack for understanding data and telling the story of why it matters. You will learn from the best in the business as you work with the team to bring actionable insights to our clients. Up for it? Read on.

Expectations of a Senior Data Analyst

· Data Analysis and Reporting: Working in a variety of paid media, website, and CRM platforms for the creation of campaign performance, recurring reports and dashboards, identifying key insights and trends for optimization.

● Campaign Measurement: Develop and maintain dashboards and metrics to measure the effectiveness of paid media, email, SMS, website personalization, and other CRM efforts.

● Audience Insights: Provide detailed analyses of audience segments, campaign impact, and media targeting; support in developing effective data driven strategies.

● Data Science Support: Assist the data science team in data modeling and audience expansion to support audience growth and engagement.

· Optimization: Collaborate with internal teams to optimize active campaigns in real-time, recommending adjustments based on data-driven insights. Participating in ad hoc requests from stakeholders such as root-cause analysis, dashboard improvements etc.

● Paid Media Integration: Analyze the effectiveness of paid media acquisitions for CRM programs, ensuring proper data flows between media platforms and CRM systems.

● Data Operations: Support data operations, including the integration of 1P data with 2P/3P sources and clean room environments for improved targeting and personalization.

● Test-and-Learn Framework: Develop and manage a test-and-learn framework, including hypothesis formulation and oversight of test measurement to derive actionable insights.

● Stakeholder Collaboration: Collaborate with internal stakeholders, including specialist data teams, technology, and operations, to develop and implement innovative data solutions that support business objectives.

● Measurement Solutions: Advise and support the execution of measurement solutions, like Marketing Mix Modeling (MMM), to provide clients with comprehensive insights into campaign performance and optimization opportunities.

● Client Presentations and Proposals: Support the development of client-facing presentations and proposals; focusing on the business impact of data-driven strategies, ensuring alignment with client objectives and showcasing measurable outcomes.

Responsible for analyzing data, operations and contract terms for commodity purchases. Identify market trends and correlations to recommend trading strategies and actions for risk management and inventory management of raw materials to meet the company’s strategic goals and objectives.

• To conduct data analysis on historical data (using VBA, Python, and other programming languages) to determine the seasonality trends and correlations of commodity prices using Refinitiv, Trading View, etc.
• To work closely with the Senior Purchasing Support Executive on operations and contract terms for commodity purchases.
• Responsible for enhancing back testing model and optimizing entry & exit strategy. Strategize procurement plans to optimize raw material costs, grain inventory, and financing costs.
• Importation stats and other data update.
• Manage inventory and planning for plants. Implement solutions regarding alternative grain types and grain origination.
• To compile weather, news, and market data daily to keep management and other departments updated with the latest market conditions.
• Work closely with stakeholders to conduct effective purchase planning for commodities. Ensure shipment arrival on time to meet production requirements. Plan effective storage for commodities.
• Work closely with international commodity suppliers. Perform price comparison and provide market updates.
• Prepare and present periodic reports. Recommend the next course of action based on analysis.
• To perform any other tasks and assignments as directed by the management from time to time.

You will...
• Ensures the data integrity during data processing.
• Verify the accuracy and validity of data processed.
• Resolve and check any quality issues raised by supervisors/clients.
• Maintain positive working relationships and open communication with local, regional and global colleagues.
• Continually innovate, develop and suggest enhancements to gain better work efficiency
• Ensure that the company’s regional and global standards are always adhered to all the times.

You have...

• Please note that the salary range for this role is 2,800 - 3,000 RM per month. Additionally, you will receive a 13th-month salary. Fresh graduates are welcome to apply.
• Diploma or Degree in any other related fields.
• 1-2 years of experience in Data Processing.
• Proficiency in MS Word, MS Excel, and MS PowerPoint Ability to work independently with the ability to prioritize and multi-task; able to think rationally under pressure.
• Fresh graduates are encouraged to apply.
   

As the Workforce Analyst at Keypath Education, you will provide deeper insights to our workforce capacity to respond to our work volumes across multiple functions and media.  You will collaborate with staff across Student Operations to ensure that workforce data will be provided to support both tactical and long-term decisions relating to the workforce.

The role supports the Workforce Manager effectively implementing workforce planning strategies and change, undertake scenario modelling and develop prediction techniques. You will monitor and drive effective contact centre performance across all queues and contact types in real time to deliver outstanding customer service. Your role involves analysing data, adjusting staffing levels, and communicating with team leaders and Keypath student advisors to address any immediate needs or issues

In this role, you will have to ensure that the Contact Centre meets student expectations through effective real time monitoring and strategies and empower them to deliver on driving student advocacy through supporting tools and processes. Provide stakeholders accurate and immediate reporting around drivers behind queue performance challenges through regular forums and comprehensive reporting.

This role will be on a fixed-term 12-month contract with possibility of extension, subject to business requirements.

The successful candidate will be based in Malaysia and will be part of and working with our Australian business directly. Working hours will be 7AM – 3PM daily from Monday to Friday.

Accountabilities: 

• Data Collection & Analysis: Gather and analyse workforce data and performance metrics. Ensure data quality and spot trends to guide strategic workforce planning. Analysis of data and reporting to identify emerging trends and anomalies to add value to the end-to-end workforce management process.
• Rostering: Create and maintain accurate rosters that meet the business needs.
• Real Time Monitoring: Monitor real time call volumes, student advisor availability and service levels across multiple channels.
• Intraday Management: Adjust intraday staffing plans based on actual volume, student advisor availability and absenteeism.
• Performance Reporting: Provide real time performance reporting and updates to Team Leaders and Managers, highlighting any areas of concerns or trends that require attention.
• Coordination and Communication: Work closely with Team Leaders, Managers, and the Workforce Manager to communicate real time performance, identify gaps and recommend actions to improve contact center performance.
• Incident Management: Quickly identify and respond to service disruptions, outages or any other incidents affecting the contact center’s ability to meet contact center targets.
• Ad Hoc Analysis: Conduct ad hoc analysis as needed to investigate and resolve specific issues or to provide insights on operational performance.
• Compliance and Adherence: Ensure all student advisors operations are compliant with company policies and that agents adhere to their schedules.

Our Evaluation Services department produces independent, trusted and actionable ratings and insights that empower all companies to continuously improve their sustainable business practices, ultimately contributing to a positive change at a global scale.

As a Sustainability Analyst you will assess and report on the quality and robustness of the sustainability management systems of companies from all over the world.

Data analysis will be primarily qualitative, centered around the analysis of a company’s management system documentation. You will become an expert in applying the EcoVadis methodology, built on the most rigorous international Corporate social responsibility (CSR) standards and frameworks (for example: GRI, ISO 26000), already 15 years in evolution. In a state of virtuous advancement, the methodology continues to be driven forward by strong market forces, societal expectations and emerging regulation.

In this role, you will bring your unique skills to add value to our approach. Quality is a non-negotiable part of our work, all our analysts follow a set of analysis guidelines to ensure we're working in concision. Attention to detail, being adaptable to change and acquiring new skills quickly are key to your success in the rating process. We are a team of sustainability changemakers rallying together to drive positive impact to business practices across the world and we can’t wait to have you join us!

Day to day activity of the role

• Assess a company’s management system documentation, applying the EcoVadis methodology during the entire analysis process
• Understanding of sustainability management system documentation provided by rated companies, extraction and synthesis of material sustainability data related to environmental, social, ethics and supply chain
• Follow up with rated companies when needed, to clarify specific issues related to their assessment 
• Review regularly updates regarding Ecovadis methodology and apply them to assessment process
• Complete quality checks during assessment process
• Working on daily targets
• Confirm the implementation of a rated company’s sustainability management system components using the EcoVadis methodology guidelines. 
• Additional responsibilities related to the function may be required.

How you will grow

When you join the team you will be welcomed into a robust training program designed to master the topics of sustainability, including the EcoVadis methodology, and assess a company’s sustainability management system with confidence. You will have training coordinators dedicated to your professional growth in the first month, supported by senior analysts providing feedback and suggestions on your work. Once your training is completed, you will begin working on a greater diversity of companies, increasingly complex with a variety of unique contexts.

In addition, you will also have the opportunity to gradually pivot some of your time to work on development projects to grow other aspects of your career. These projects often include colleagues from our international team of analysts.

Digitas is a highly-caffeinated playground where brilliant minds come together to bring bold, award-winning ideas to life. The Data & Analysis team uses data-driven insights to fuel strategic growth for clients. We believe that data should never exist in a vacuum; instead, it should be put to work to bring the best ideas and stories to our clients. To help with this, we are looking for an outstanding Senior Data Analyst – someone who has a knack for understanding data and telling the story of why it matters. You will learn from the best in the business as you work with the team to bring actionable insights to our clients. Up for it? Read on. What you will do: As a Senior Analyst, you will lay the groundwork and contribute to day-to-day reporting needs for client marketing efforts. You will work on brand campaigns and pitches, assist in developing reporting frameworks for web and social analytics projects and manage quality and insightful reporting for clients whilst supervising your junior analysts.

Day-to-day, your role includes:

• Keeping a pulse on daily, weekly and monthly performance data from web and social analytics platforms together with your direct reports

• Working in a variety of reporting systems and databases for the creation of recurring reports and dashboards

• Tagging and Implementation with internal development or client teams

• Participating in ad hoc requests from accounts handled such as root-cause analysis, reporting, data insights generation and more.

• Supporting marketing initiatives across project and campaign lifecycles, including measurement plans, primary and secondary research, and performance reporting

• Expanding industry knowledge and relevant skillsets through scheduled internal training on Analytics and Implementation

• Lead your junior analysts including providing coaching, career planning and ensuring quality of deliverables at its optimum