Responsibilities for customer acquisition specialist

• Achieve performance targets by bringing clients through the advice process • Develop client relationships with new and existing clients

• Establish and develop relationships with staff in supporting organisations • Provide professional best advice in developing clear financial plans for new and existing clients

• Adhere to strict risk management procedures

• Identify financial requirements and develop clear financial plans for new and existing clients in relation to a range of retail products

• Ensure that the highest level of customer service is provided on a consistent basis

• Develop relationships with new and existing clients in line with targets and standards

• Ensure full compliance with all relevant company policies, procedures and legal and regulatory requirements

Strong business development element to this role - generation of new leads/client relationships is key

Packages & Benefits:

Allowance schemes available to cover your basic needs.

Opportunity to boost your income (monthly basic allowance + unlimited commission + unlimited incentives).

Training, coaching, mentorship provided by experienced practitioners

Opportunity to win oversea-vacation trips every year

Opportunity to experience "Work-Life Integration" career

Qualifications

We are looking for candidates with:

Minimum Diploma holder or higher education qualification

Financially stable (no bankruptcy)

Possess own transportation

Have the drive for achievement and improvement

Self-reliant, discipline, opportunity-focused, action-takers, result-driven

Positive learning attitude, willingness to learn, coachable

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Regular team activities

產品研究專家

職責

• 進行市場分析和消費趨勢。
• 了解客戶的喜好。
• 評估產品測試和回饋。
• 將設計考量和美學因素融入研究任務中。
• 確保產品符合市場預期和趨勢。
• 與製造商和供應商合作。
• 促進產品開發。
• 確保產品品質。
• 與供應商談判條款。
• 研究、分析和評估供應商及其產品類別。
• 與公司獲利能力、銷售目標和預算保持一致。
• 分析來自客戶評論和供應商談判的數據。
• 為與產品開發相關的決策過程提供資訊。
• 收集、組織和分析數據以解決問題。
• 探索問題並預測市場趨勢。
• 研究、分析和評估供應商及其產品類別。
• 與公司獲利能力、銷售目標和預算保持一致。
• 彙編研究結果。
• 提出報告和建議。
• 為產品開發策略做出貢獻。
• 完成支援整體業務營運和產品開發工作的任務。
• 為正在進行的和現有的產品改進工作做出貢獻，並確定需要改進的領域。
• 根據需要臨時進行。

職責

• 至少1-2年相關領域的工作經驗。
• 以客戶服務為導向，富有創造力，充滿熱情，具有良好的團隊精神。
• 良好的分析和表達能力以及與各個層級有效溝通的能力。
• 能夠獨立工作，在緊迫的期限內完成工作。
• 批判性思考和創造性解決問題的能力以及強大的判斷力和決策能力。
• 需要流利的華語、馬來語和英語。

好處

• 具有吸引力的薪資，包括基本薪資和津貼
• 員工季節停車卡
• 獎金 ;每年增量；公司旅行
• 提前確認並根據績效增加
• 年假、病假、育嬰假、蜜月假等
• KWSP、SOCSO 與 EIS
• 出勤津貼
• 每月慶典
• 醫療保險
• 每年抽獎和員工獎勵。
• 按時發薪資
• 每月免費臉部護理和雷射護理
• 員工採購和家庭價格
• 推薦費

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 彈性的工作時間
• 公司旅行
• 醫療保險
• 事假
• 個人發展機會

The Talent Acquisition Specialist is responsible for managing the full-cycle recruitment process for both direct labor positions within the manufacturing plant, (operators, machinist, QC Inspectors and other skilled/unskilled roles) and professional positions (including officers, executives, specialists & managers). In addition, the TA Specialist will lead the Internship Program and build strong partnerships with local colleges and universities. This role ensures efficient and effective sourcing, interviewing, and onboarding of qualified candidates, while collaborating closely with hiring managers to meet the workforce needs of the company.

Job Description

Recruitment Strategy & Workforce Planning:

• Collaborate with HR and plant management to understand workforce needs and develop a recruitment strategy.
• Utilize data to forecast hiring needs and identify potential gaps in staffing.
• Monitor and maintain relationships with staffing agencies to supplement hiring needs.

Sourcing Candidates:

• Source qualified candidates through multiple channels such as job boards, social media, employee referrals, recruitment fairs etc
• Develop talent pipelines for current and future manpower needs, including entry-level and skilled positions.
• Build relationships with local technical schools, trade associations, and job centers to identify top talent.

Screening & Interviewing:

• Review resumes, applications, and assess candidates' qualifications for suitability for the position.
• Conduct phone screenings and in-person interviews with candidates to assess technical skills, experience, and cultural fit.
• Coordinate technical assessments and pre-employment testing as required.

Stakeholder Management:

• Partner closely with plant managers and department heads to understand role-specific requirements and competencies.
• Provide regular updates to hiring managers on the status of open roles and recruitment activities.
• Serve as the primary point of contact for candidates throughout the recruitment process, ensuring a positive candidate experience.

Employer Branding & Recruitment Events:

• Represent the company at local job fairs, recruitment events, and networking opportunities to attract right talents.
• Support the employer branding initiatives by promoting the company's culture, benefits, and growth opportunities to prospective employees.

Onboarding Support:

• Collaborate with HR to facilitate a smooth onboarding process, including pre-employment checks, contract negotiations, and induction training.

Data Reporting & Continuous Improvement:

• Track and report recruitment metrics such as time-to-fill, cost-per-hire, and candidate quality to optimize the recruitment process.
• Continuously evaluate recruitment strategies and tools, seeking opportunities for improvement and greater efficiency.
• Stay updated on industry trends, labor market conditions, and best practices in talent acquisition

Job Requirements:

• Bachelor’s degree in Human Resources, Business Administration or a related field
• 5 years of experience in high-volume recruitment, ideally within a manufacturing environment.
• Resourceful in sourcing candidates using a variety of methods (job boards, social media, recruitment fairs, and networking).
• Adaptability in a fast-paced, dynamic work environment, responding quickly to changing labor demands or company priorities.
• Strong communication skills (both written and verbal) to effectively liaise with candidates, hiring managers, and external partners.
• Proactive mindset in seeking innovative ways to attract talent and improve recruitment processes.
• Team player who can collaborate effectively with HR colleagues and hiring managers across departments.

Benefits

• Medical, Dental, Optical coverage
• Comprehensive Insurance Coverages
• Annual Leave & MOHRM Statutory Leave
• Annual Wage Supplement (AWS)
• Good Career Progression
• Training Provided
• Employee Engagement Activities
• Rewards & Recognition Programs
• Birthday Gift

SKINTIFIC is a dynamic company dedicated to expanding our presence in the market. We are looking for 2 creative and results-driven Influencer Marketing Specialist to lead our efforts in the Chines market, 1 utilizing IG and another with XHS (XiaoHongShu) platform.

Job Overview: As an Influencer Marketing Specialist, you will be responsible for developing and executing influencer marketing strategies tailored to the Chinese market. Your primary goal will be to enhance brand visibility, drive engagement, and increase conversions through effective collaborations with key influencers on IG/XHS.

Key Responsibilities:

Strategy Development:

• Create and implement comprehensive influencer marketing strategies specific to the IG/XHS platform.
• Analyze market trends and competitor activities to identify opportunities for collaboration.

Influencer Identification:

• Research and identify key influencers in our niche with a strong presence on IG/XHS.
• Build and maintain relationships with influencers, including micro and macro influencers.

Campaign Management:

• Plan and execute influencer campaigns, ensuring alignment with brand goals and objectives.
• Coordinate content creation, delivery, and scheduling with influencers.

Performance Tracking:

• Monitor and analyze campaign performance metrics (engagement, reach, conversions).
• Prepare regular reports and insights to assess the effectiveness of influencer partnerships.

Content Collaboration:

• Work closely with influencers to ensure brand messaging is effectively communicated.
• Support content creation efforts, ensuring high-quality and authentic brand representation.

Budget Management:

• Manage the influencer marketing budget, ensuring cost-effective campaign execution.

Qualifications:

• Bachelor’s degree in Marketing, Communications, or a related field.
• Proven experience in influencer marketing, preferably within the Chinese market.
• Strong understanding of IG/XHS and its user demographics.
• Excellent communication and interpersonal skills.
• Proficiency in Chinese (Mandarin) and English is highly preferred.
• Creative mindset with a passion for social media and emerging trends, especially in the beauty & make-up industry.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Medical insurance
• Open culture

SKINTIFIC 是一家充滿活力的公司，致力於擴大我們在市場上的影響力。我們正在尋找 2 位富有創意且以結果為導向的影響者行銷專家來領導我們在中國市場的工作，其中 1 位使用 IG，另一位使用 XHS（小紅書）平台。

職位概述：身為網紅行銷專家，您將負責制定和執行針對中國市場的網紅行銷策略。您的主要目標是透過與 IG/XHS 上的主要影響者進行有效合作，提高品牌知名度、提高參與度並提高轉換率。

主要職責：

策略發展：

• 創建並實施針對 IG/XHS 平台的全面影響者行銷策略。
• 分析市場趨勢和競爭對手的活動，以確定合作機會。

影響者識別：

• 研究並確定我們利基市場中在 IG/XHS 上具有強大影響力的關鍵影響者。
• 與影響者建立並維持關係，包括微觀和宏觀影響者。

活動管理：

• 規劃和執行有影響力的活動，確保與品牌目標一致。
• 與影響者協調內容創建、交付和安排。

績效追蹤：

• 監控和分析活動績效指標（參與度、覆蓋率、轉換率）。
• 準備定期報告和見解，以評估影響者合作關係的有效性。

內容協作：

• 與影響者密切合作，確保品牌訊息有效傳達。
• 支持內容創作工作，確保高品質和真實的品牌表現。

預算管理：

• 管理影響者行銷預算，確保具有成本效益的活動執行。

資格：

• 行銷、傳播或相關領域的學士學位。
• 在影響者行銷方面擁有豐富的經驗，最好是在中國市場。
• 對 IG/XHS 及其使用者人口統計有深入的了解。
• 優秀的溝通和人際交往能力。
• 精通中文（國語）和英文者優先。
• 具有創意思維，對社交媒體和新興趨勢充滿熱情，尤其是在美容和化妝行業。

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 免費小吃/歡樂時光
• 醫療保險
• 開放文化

The Talent Acquisition Specialist is responsible for managing the full-cycle recruitment process for both direct labor positions within the manufacturing plant, (operators, machinist, QC Inspectors and other skilled/unskilled roles) and professional positions (including officers, executives, specialists & managers). In addition, the TA Specialist will lead the Internship Program and build strong partnerships with local colleges and universities. This role ensures efficient and effective sourcing, interviewing, and onboarding of qualified candidates, while collaborating closely with hiring managers to meet the workforce needs of the company.

Job Description

Recruitment Strategy & Workforce Planning:

• Collaborate with HR and plant management to understand workforce needs and develop a recruitment strategy.
• Utilize data to forecast hiring needs and identify potential gaps in staffing.
• Monitor and maintain relationships with staffing agencies to supplement hiring needs.

Sourcing Candidates:

• Source qualified candidates through multiple channels such as job boards, social media, employee referrals, recruitment fairs etc
• Develop talent pipelines for current and future manpower needs, including entry-level and skilled positions.
• Build relationships with local technical schools, trade associations, and job centers to identify top talent.

Screening & Interviewing:

• Review resumes, applications, and assess candidates' qualifications for suitability for the position.
• Conduct phone screenings and in-person interviews with candidates to assess technical skills, experience, and cultural fit.
• Coordinate technical assessments and pre-employment testing as required.

Stakeholder Management:

• Partner closely with plant managers and department heads to understand role-specific requirements and competencies.
• Provide regular updates to hiring managers on the status of open roles and recruitment activities.
• Serve as the primary point of contact for candidates throughout the recruitment process, ensuring a positive candidate experience.

Employer Branding & Recruitment Events:

• Represent the company at local job fairs, recruitment events, and networking opportunities to attract right talents.
• Support the employer branding initiatives by promoting the company's culture, benefits, and growth opportunities to prospective employees.

Onboarding Support:

• Collaborate with HR to facilitate a smooth onboarding process, including pre-employment checks, contract negotiations, and induction training.

Data Reporting & Continuous Improvement:

• Track and report recruitment metrics such as time-to-fill, cost-per-hire, and candidate quality to optimize the recruitment process.
• Continuously evaluate recruitment strategies and tools, seeking opportunities for improvement and greater efficiency.
• Stay updated on industry trends, labor market conditions, and best practices in talent acquisition

Job Requirements:

• Bachelor’s degree in Human Resources, Business Administration or a related field
• 5 years of experience in high-volume recruitment, ideally within a manufacturing environment.
• Resourceful in sourcing candidates using a variety of methods (job boards, social media, recruitment fairs, and networking).
• Adaptability in a fast-paced, dynamic work environment, responding quickly to changing labor demands or company priorities.
• Strong communication skills (both written and verbal) to effectively liaise with candidates, hiring managers, and external partners.
• Proactive mindset in seeking innovative ways to attract talent and improve recruitment processes.
• Team player who can collaborate effectively with HR colleagues and hiring managers across departments.

Benefits

• Medical, Dental, Optical coverage
• Comprehensive Insurance Coverages
• Annual Leave & MOHRM Statutory Leave
• Annual Wage Supplement (AWS)
• Good Career Progression
• Training Provided
• Employee Engagement Activities
• Rewards & Recognition Programs
• Birthday Gift

主要職責：

• 識別新客戶：為大規模招募招募服務產生潛在客戶並獲取新客戶。
• 建立牢固的關係：與需要大規模招募解決方案的客戶建立並維持長期合作關係。
• 客製化招募解決方案：了解客戶的需求並提出量身定制的大規模招募策略，以實現其招募目標。
• 實現銷售目標：透過有效的業務發展努力達成並超越收入目標。
• 市場研究：隨時了解產業趨勢和競爭對手的產品，以使 BigHire 具有競爭力。

要求：

• 經驗：3年以上業務開發或銷售經驗，最好是在招募或人事服務方面。
• 技能：較強的溝通、談判、建立關係的能力。
• 產業知識：熟悉大規模招募和招募策略者優先。
• 以結果為導向：在滿足銷售目標和推動業務成長方面擁有良好的記錄

好處：

• 有競爭力的薪酬和基於績效的激勵。
• 有機會與不斷壯大的招聘機構合作。
• 職涯發展和晉昇機會。

Key Responsibilities:

• Create Paid Ad Campaigns: Design and run social media ads (Facebook, Instagram, Google) to attract candidates for non-executive positions.
• Target the Right Audience: Use targeting options (location, demographics, etc.) to reach the right job seekers.
• Ad Copy & Creatives: Create engaging visuals and write effective ad copy to get more applicants.
• Monitor & Adjust Campaigns: Track ad performance and make updates to improve results (more clicks, lower costs).
• Manage Budgets: Use ad budgets wisely to get the most value from each campaign.
• Report Results: Analyze and share campaign performance to show progress and improvements.
• Work with Recruiters: Collaborate with the recruitment team to align ad strategies with hiring goals.

Requirements:

• Experience: 1 year managing paid social media ads, ideally for recruitment.
• Skills: Proficient in Facebook Ads Manager, Google Ads, and campaign optimization.
• Creative: Ability to create effective ad copy and visuals that grab attention.
• Analytical: Strong data analysis skills to improve campaign performance.

Nice-to-Have:

• Experience with recruitment marketing.
• Knowledge of other digital marketing strategies (SEO, email, etc.).

• Competitive package.

Young | Energetic | Reliable | Approachable

At Da Vinci Clinic, we believe in creating memorable experiences for our customers. Our team is dedicated to providing exceptional service and making every interaction count. Join us in a dynamic and rewarding environment where your contributions truly matter!

Position Overview:

Are you a people person with a passion for delivering outstanding customer service? We’re looking for a Front Desk Customer Service Superstar to be the welcoming face of our company. In this role, you’ll be the first point of contact for our clients, ensuring they feel valued and appreciated from the moment they walk through our doors.

Key Responsibilities:

• Greet and assist customers with a warm and friendly demeanor.
• Able to communicate in Chinese, English & Bahasa Malaysia.
• Manage front desk operations, including answering phones, scheduling appointments, and handling inquiries.
• Provide information about our services and products, and help customers make informed decisions.
• Resolve customer issues promptly and effectively, ensuring a positive experience.
• Collaborate with team members to enhance service delivery and improve customer satisfaction.
• Maintain a clean and organized front desk area

What We’re Looking For:

• Excellent communication and interpersonal skills.
• A positive attitude and a genuine desire to help others.
• Previous customer service experience is a plus, but a great personality is a must!
• Ability to multitask and handle various responsibilities in a fast-paced environment.
• Proficiency in basic computer skills and customer management software.
• Experienced in working in a hospitality industry is a plus point

Perks & Benefits

• Employee equity
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Company trips
• Personal leave
• Paid training and development

客戶獲取專家的職責

• 透過引導客戶完成諮詢流程來實現績效目標 • 與新客戶和現有客戶發展客戶關係

• 與支持組織的員工建立和發展關係 • 為新舊客戶制定清晰的財務計畫提供專業的最佳建議

• 遵守嚴格的風險管理程序

• 確定與一系列零售產品相關的財務要求並為新舊客戶制定明確的財務計劃

• 確保始終如一地提供最高水準的客戶服務

• 根據目標和標準與新舊客戶建立關係

• 確保完全遵守所有相關的公司政策、程序以及法律和監管要求

該職位具有強大的業務發展要素 - 產生新的潛在客戶/客戶關係是關鍵

套餐及福利：

津貼計劃可滿足您的基本需求。

增加收入的機會（每月基本津貼+無限佣金+無限獎勵）。

由經驗豐富的從業者提供培訓、輔導和指導

每年都有機會贏得海外度假旅行

有機會體驗「工作與生活融合」的職業生涯

資格

我們正在尋找具有以下特徵的候選人：

最低文憑持有者或高等教育資格

財務穩定（無破產）

擁有自己的交通工具

有成就和進步的動力

自力更生、遵守紀律、注重機會、採取行動、以結果為導向

正向的學習態度，願意學習，可輔導

津貼和福利

• 佣金和獎金
• 附近的公共交通
• 定期團隊活動

人才招募專家負責管理製造工廠直接勞動力角色的全週期招募流程，例如機器操作員、裝配工、技術員和其他熟練/非熟練勞動力。該角色確保高效且有效地尋找、面試和入職合格的候選人，同時與招聘經理合作以滿足公司的勞動力需求。這是一個為期 1 年的可續約合約職位。

職位描述

招募策略與勞動力規劃：

• 與人力資源和工廠管理層合作，了解勞動力需求並制定直接勞工職位的招募策略。
• 利用數據預測招募需求並確定直接勞動力配置的潛在缺口。
• 監控並維持與人才仲介機構的關係，以補充直接勞動力招募需求。

採購候選人：

• 透過招聘網站、社群媒體、員工推薦、招聘會等多種管道尋找合格的候選人
• 開發滿足當前和未來勞動力需求的人才管道，包括入門級和技術職位。
• 與當地技術學校、行業協會和就業中心建立關係，以確定頂尖人才。

篩選與麵試：

• 審查履歷、申請並評估候選人的資格是否適合該職位。
• 對候選人進行電話篩選和麵對面面試，以評估技術技能、經驗和文化契合度。
• 根據需要協調技術評估和就業前測試。

利害關係人管理：

• 與工廠經理和部門主管密切合作，以了解直接勞工角色所需的特定角色要求和能力。
• 定期向招聘經理提供有關空缺職位和招聘活動狀態的最新資訊。
• 在整個招募過程中作為候選人的主要聯絡人，確保積極的候選人體驗。

雇主品牌和招募活動：

• 代表公司參加當地招聘會、招募活動和社交機會，以吸引直接勞動力人才。
• 透過向潛在員工宣傳公司文化、福利和成長機會來支持雇主品牌計畫。

入職支援：

• 與人力資源部門合作，促進順利的入職流程，包括入職前檢查、合約談判和入職培訓。

數據報告和持續改進：

• 追蹤和報告招募指標，例如填補時間、每次招募成本和候選人質量，以優化招募流程。
• 不斷評估招募策略和工具，尋找改善和提高效率的機會。
• 隨時了解行業趨勢、勞動力市場狀況以及人才招募的最佳實踐。

職位要求：

• 人力資源、工商管理或相關領域學士學位
• 擁有 5 年大批量招聘經驗，最好是在製造環境中。
• 善於利用各種方法（招募委員會、社群媒體、招聘會和人脈）尋找候選人。
• 適應快節奏、動態的工作環境，快速回應不斷變化的勞動力需求或公司優先事項。
• 強大的溝通技巧（書面和口頭），能夠有效地與候選人、招募經理和外部合作夥伴聯絡。
• 積極主動地尋求創新方法來吸引人才和改善招募流程。
• 能夠與跨部門的人力資源同事和招募經理有效協作的團隊合作者。

好處

• 醫療、牙科、光學保險
• 全面的保險範圍
• 年假和人力部法定休假
• 年度工資補貼 (AWS)
• 獎勵和認可計劃
• 良好的職業發展
• 提供培訓
• 教育援助計劃
• 員工參與活動
• 生日禮物

主要職責：

• 創建付費廣告活動：設計和投放社群媒體廣告（Facebook、Instagram、Google）以吸引非執行職位的候選人。
• 瞄準合適的受眾：使用定位選項（地點、人口統計等）來吸引合適的求職者。
• 廣告文案與創意：創造引人入勝的視覺效果並撰寫有效的廣告文案以吸引更多申請者。
• 監控和調整廣告活動：追蹤廣告成效並進行更新以改善結果（點擊次數更多，成本更低）。
• 管理預算：明智地使用廣告預算，從每個廣告系列中獲得最大價值。
• 報告結果：分析和分享活動績效以顯示進展和改進。
• 與招募人員合作：與招募團隊合作，使廣告策略與招募目標保持一致。

要求：

• 經驗：1 年管理付費社群媒體廣告的經驗，非常適合招募。
• 技能：精通 Facebook Ads Manager、Google Ads 和廣告活動優化。
• 創意：能夠創造有效的廣告文案和吸引註意力的視覺效果。
• 分析：強大的數據分析能力，可提高活動績效。

錦上添花：

• 具有招募行銷經驗。
• 了解其他數位行銷策略（SEO、電子郵件等）。

• 有競爭力的套餐。

年輕|精力充沛 |可靠|平易近人

在達文西診所，我們堅信為客戶創造難忘的體驗。我們的團隊致力於提供卓越的服務，讓每一次互動都有意義。加入我們一個充滿活力和回報豐厚的環境，您的貢獻真正重要！

職位概況：

您是個熱衷於提供卓越客戶服務的人嗎？我們正在尋找一位前台客戶服務巨星作為我們公司的迎賓形象。在此職位上，您將成為我們客戶的第一個聯絡人，確保他們從走進我們大門的那一刻起就感到受到重視和讚賞。

主要職責：

• 以熱情友善的態度迎接和協助客戶。
• 能夠用華語、英語和馬來語溝通。
• 管理前台運營，包括接聽電話、安排預約和處理查詢。
• 提供有關我們的服務和產品的信息，並幫助客戶做出明智的決策。
• 及時有效地解決客戶問題，確保正面的體驗。
• 與團隊成員合作，增強服務交付並提高客戶滿意度。
• 保持前台區域乾淨整潔

我們正在尋找什麼：

• 優秀的溝通和人際交往能力。
• 積極的態度和幫助他人的真誠願望。
• 有客戶服務經驗者優先，但優秀的個性是必須的！
• 能夠在快節奏的環境中執行多項任務並處理各種職責。
• 熟練基本的電腦技能和客戶管理軟體。
• 有飯店業工作經驗者優先

津貼和福利

• 員工股權
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 公司旅行
• 事假
• 有薪培訓和發展

The Core Job:  

• Understand existing As-Is Processes through Observation, User Interviews, Existing SOPs/ Policies of the department concerned, and its relevant Line of Business (LOB).
• Establish a Service Level Agreement (SLA) for tasks performed by the department’s staff (Within control only), based on current practice and Bank Negara Malaysia (BNM) guidelines.
• Expand the QAQC framework to all Third Party Assistance to ensure they are following the SLA, Guidelines, and compliance.
• Prepare QAQC Checklist for the department concerned and its relevant LOB & TPA.
• Set QAQC assessment frequency and determine the number of cases to be audited per person.
• Set Key Performance Indicator (KPI), based on the total percentage (%) of QAQC assessment evaluation.
•  Perform QAQC Assessment.
• Compile the evaluated checklists and list down the findings based on the assessment, identify gaps, pitfalls, and shortcomings based on QAQC Audits, and propose solutions.
• Review the level of adherence to process and compliance among staff, escalate lapses, and monitor Composite Risk Rating (CRR) tracking to ensure compliance and implementation of solutions, with the relevant stakeholders.
• Post assessment, discuss with relevant stakeholders and review the level of adherence to process and compliance among staff, escalate lapses, and monitor Composite Risk Rating (CRR) tracking to ensure compliance and implementation of solutions.
• Validate and verify SOPs/ WIs of all processes.
• Ensure that all processes strictly follow SOPs/ WIs, in day-to-day operations.
• Inform the department HOD/ reporting manager immediately in the event of any discrepancies/ lapses in SOPs/WIs.
• Identify gaps/ pitfalls/ shortcomings of processes in terms of BNM, Legal, Compliance, Risk, HR & Admin.
• Translate these requirements into viable solutions, capable of handling documentation, workflow management, reporting & other additional regulatory requirements, and exceptions such as legal, and data analytics.



Job Requirement:

• Candidate should possess a Bachelor Degree or equivalent in All Business Field
• Preferably at least 1 year of related working experience.
• Preferably undefined specializing in Finance / Banking / Insurance or equivalent.
• Good communication skills in English,Malay language for both spoken and written
• 1 undefined positions available

About the job

We want to fill this position with a hands-on and detailed individual who can support the needs of the business as we grow as an organization with various revenue channels and payment methods. This role focuses on Account Receivables and Regional Ikea Business Functions

Your assignment

• Financial Record-Keeping: Maintain and update financial records, including ledgers, journals, and accounts receivable, ensuring accuracy and compliance with company policies and regulations.
• Data Entry: Accurately enter financial data into accounting software and spreadsheets.
• Invoice Processing: Assist in the preparation, verification, and processing of invoices.
• Customer Payment Management:  Updating customer payments, monitor aging and follow up on payment related matters
• Reconciliation: Perform sales related reconciliation and bank reconciliation, and any required reconciliation from time to time.
• Document Management: Maintain up-to-date and organized records and files of financial documents.
• Communication: Liaise with customers, clients, and internal departments to resolve account discrepancies and issues.
• Compliance and Audits: Assist with month-end and year-end closing processes. Ensure compliance with company policies and procedures. Assist with internal and external audits as needed.

We are looking for a Specialist, Account Management to be based in Miri, Sarawak. The department generally is responsible for identifying new business opportunities, promoting existing activities and ensuring fast, sustainable growth.

Responsibilities:

Responsibilities include, but are not limited to:

• Manage and expand relationships with existing restaurants and proactively identify further new business opportunities.

• Monitor accounts and identifying upsell and cross-sell opportunities

• Develop sound strategic marketing plans and ensure consistent growth for the client’s business

• Monitor each account’s performance metrics and ensure compliance with foodpanda’s operational standards function.

• Strong knowledge of all aspects of the foodpanda business model and the online food ordering market. 

Collaboration:

• Collaborate with other departments & stakeholders and provide feedback and identifying industry trends

• Account Manager will be the main point of contact in all matters relating to client’s concerns & needs

• Work with internal support functions to ensure that every deal that goes live on the platform meets quality standards - collaboration

• Collaborate with various stakeholders to ensure project delivered timely

• Collaborate  with internal departments to facilitate client need fulfillment

The Reference Data Specialist is responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories (e.g. Beverages, Food, Health and Beauty Products). As a Reference Data Specialist at NielsenIQ, you create and deliver client outputs in a correct and timely manner. This role will support Taiwan market, therefore Traditional Chinese is mandatory. 

• Responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories.
• Does cross coding and item-related quality checks on a daily basis
• May act as a back-up to other coders when needed; conduct physical store check to validate item-related information
• Keep track/document special instructions related to category assignment
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Ensure accuracy throughout the process, from validation before database setup to managing samples, and identify areas for improvement
• Answer external questions and act as a liaison with everyone from clients to stakeholders; To be able to identify, investigate and coordinate the resolution of data, process, or product related queries
• Willing to be trained to be a category expert

R&D Development Specialist lead projects up to process build/implementation and they are important knowledge holders in their field. The specialist is consulted by other R&D members for NPD projects and by other JDE employees in case of operational issues. Product specialists are responsible for the development and exploitation of JDE's proprietary knowledge, and may require to build the network with external experts and suppliers.

The specialist combines project management skills with a understanding of his/her field of expertise. The specialist integrates technological knowledge and business relevance, balancing new technological opportunities with operational consequences to ensure creation of viable new opportunities for JDE.

Specialists have a hands-on approach, executing pilot plant, plant trial and tasting work for their own projects or to support others as well as providing thought leadership and applying their academic knowledge to JDE.

Specialist roles sit within all categories and functions within R&D: e.g. Category Product/Process and Packaging, Application Centres, Science & Technology, Quality and Food Safety, SARA, Consumer Inspired Innovation.
Junior level of recognition within JDE R&D.

Responsibilities:

• Leads max 1. C/D innovation project, and/or supports other innovation / Productivity / Process Development /Packaging/Sustainability/Compliance projects. Supports planning and set-up for several R&D projects, sometimes as project leader
• Execute and/or support R&D projects with the aim to deliver new knowledge, skills and production capabilities that are essential for NPD / Productivity / Process Development /Packaging/Sustainability/Compliance aligned with line manager. Contributes to current projects as R&D team member
• Tasks include (but not limited to): defining and leading pilot/plant trials, collecting experimental data, writing technical reports and SOPs, developing prototypes, completing sensory, chemical, physical and analytical assessments of product, issuing technical drawings, material selection, defining packaging functional specification & finished goods specifications including pallet configuration & container loading configurations, carry out artwork and labelling vetting process, complete specification [ from write, review to approval] end to end quality excellence assurance.
• Contribute to global network: Internal reports, K-briefs, Books of Knowledge, IDF, competitor surveillances
• Reporting & presentation of findings within R&D and project teams.
• May operate or maintain simple pilot plant equipment according to SOP, and assist in the training of others in said equipment
• Responsible for the delivery of JDE Commitment within the region.

We are looking for a Field Sales Specialist to be based in Sarawak, Malaysia who is able to convince the best restaurants in Malaysia to join foodpanda. This role will be reporting to the Lead, Field Sales, in the Commercial department. 
 

Responsibilities

• Field Sales Specialist at foodpanda are responsible for driving B2B sales, seek and secure a new partnership with vendors.
• Passionate and should have a keen interest in the food and beverage industry with a desire to sign up the best local and international vendors.
• Be the local market expert: You know the best restaurant & shops in Malaysia and always able to provide recommendations.
• Gather both restaurant and shops feedback, monitor competitor activity and provide recommendations for improvements to management.
• Be the brand ambassador: Conduct cold calls and walk-ins, schedule in person meetings and sell foodpanda service to potential vendors which include tiptop shops and restaurants in Malaysia.
• Exceed sales targets & performance-based goals while working independently.
• At the same time, ventured to become part of our international network and high skilled team.
• You have the chance to gain an inside perspective of our fast-growing business by being responsible for the business from day one.
• Manage a portfolio of vendors which includes restaurant & shops accounts and exceed goals for account retention, development, and maintenance.

Your Career

As a Domain Consultant for SOC Transformation you will be the expert for our Cortex portfolio, a Next-Gen AI-powered security operations platform.  You will play a key role in defining technical solutions that secure a customer’s key business imperatives.  You evangelize our industry leading solutions in Security Intelligence and Automation, XDR, Attack Surface Management, SOAR and Incident Response that establish Palo Alto Networks as a customer’s cybersecurity partner of choice.
 

Your Impact

• Collaborate with account teams to recommend and develop customer solutions within your assigned specialization area

• Present to customers as our expert at all levels in the customer hierarchy, from practitioner to senior leadership

• As the main technical point of contact for Cortex, you will assist and collaborate to respond effectively to RFIs/RFPs.

• Lead and support customer demonstrations that showcase our unique value proposition

• Scope and lead Proof of Value (PoV) projects for prospective customers and partners based on best practices to ensure technical win in your assigned opportunities

• Drive high technical validation and PoV win rates within your assigned specialization area

• Responsible for discussing and highlighting product alignment with customer requirements and differentiation

• Architect solutions that will help our customers strengthen and simplify their security posture

• Document High-Level Design and Key Use Cases to ensure proper implementation and value realization of Palo Alto Networks Solutions

• Help our customers build and develop further their services around Cortex solutions

• Lead conversations about industry trends and emerging changes to the security landscape 

• Discuss, with credibility, competitive offers in the marketplace and position ours as the best alternative

• Position Palo Alto Networks or Partner delivered services as appropriate to ensure proper implementation and value realization of Palo Alto Networks solutions

• Initiate projects to improve individual team’s performance

• Implement organizational policies & help others adopt

• Act as a conduit for customer feedback to Product Management, Technical Marketing, competitor intelligence, and R&D to create requirements and deliver product features for our customers

The Ranger Operations Specialist is responsible for overseeing the effective management of day-to-day operations and workforce resources for Intellectʼs helpline and crisis intervention services. This role includes managing a team of helpline and crisis intervention supervisors globally, who are accountable for supervising helpline rangers on shift and delivering crisis intervention support to clients. The new hire will be in charge of manpower planning and rostering, workforce performance and service management. Their responsibilities will include tasks such as handling leave approvals, addressing workforce challenges and performance gaps, and contributing to operational policies or protocols.

• Team Management and Leadership

• Lead a team of helpline and crisis intervention supervisors, ensuring effective performance and adherence to operational standards
• Provide ongoing guidance and support to supervisors and rangers to ensure consistent, high-quality service delivery
• Develop, implement and monitor key performance indicators to assess service quality and staff performance in line with organisational goals
• Conduct Root Cause Analyses (RCA) to investigate incidents of non-compliance, unresponsiveness or other behaviour concerns, and develop actionable improvement plans
• Conduct regular monitoring of supervisors and rangersʼ performances, sharing feedback and implementing corrective actions to address gaps when necessary to uphold the highest quality standards and SLAs

• Workforce Management

• Establish and manage daily rostering of supervisors and rangers to ensure proper shift coverage for 24/7 global operations, while adhering to regional labor laws and organizational guidelines
• Oversee assignment of rangers to the appropriate platforms based on their skills, availability, and language capabilities to enable optimal resource utilisation and efficient service delivery
• Manage leave approvals and implement strategies as needed to maintain consistent service levels and quality, balancing ranger well-being with operational needs
• Monitor real-time service levels and workforce performance, making adjustments as needed to maintain operational efficiency

• Service Delivery and Crisis Support

• Ensure that helpline and crisis intervention services are provided in a timely and professional manner, meeting the needs of clients
• Act as a point of escalation for complex or high-risk crisis cases to offer strategic guidance and support, while being prepared to step in and directly manage escalated helpline calls, manager support helpline and crisis intervention requests, assessments, deployments as needed
• Oversee crisis response processes, ensuring that interventions are effective, documented and in line with organisational policies

• Operational Planning G Oversight

• Track and analyse operational and service metrics, leveraging them for data-driven insights to enable timely, informed decision-making and drive continuous improvement efforts
• Proactively identify, assess, manage and monitor operational risks to ensure continuity of the businessʼs core services
• Develop and implement business continuity plans to maintain consistent service delivery in the event of unexpected disruptions or emergencies
• Work closely with cross-functional teams to ensure coordinated efforts, including manpower planning and recruitment, aligned communications on latest updates and effective service delivery
• Provide regular reports to leadership team on operational status, challenges, and achievements

• Quality Assurance G SOP Management

• Develop, review and refine operational policies, procedures, and protocols related to helpline and crisis intervention services based on operational feedback, evolving needs and industry best practices
• Maintain and regularly update a shared repository of operational resources, including guidelines, training materials, and FAQs to ensure supervisors and rangers have the resources they need
• Ensure that all supervisors and rangers are trained on and compliant with established policies and protocols, quality standards and service level agreements
• Drive training and development roadmap for both supervisors and rangers, including technical and quality training

• Masterʼs Degree in Counselling or Clinical Psychology, with relevant local regulation and licensing qualifications as a mental health professional

• 5-7 years of professional experience in EAP consulting, clinical practice, crisis intervention or mental health consultancy, with strong background in supporting managers on people or team management challenges
• At least 3-4 years of supervisory experience, ideally in an EAP setting, helpline operations, or a similar role managing a mental health service team
• Strong leadership, communication, and interpersonal skills
• Excellent problem-solving and conflict resolution abilities, including ability to handle complex enquiries and manage issues proactively
• Proven organizational skills to manage multiple tasks and priorities effectively, and meet deadlines in a fast-paced setting
• Ability to work collaboratively with cross-functional teams
• Proficient in data monitoring and analysis, utilising tools and software used in helpline operations, and maintaining up-to-date documentation
• Ability to adapt and thrive in a dynamic, rapidly changing environment
• Familiarity with GDPR, HIPAA, or equivalent data protection standards related to mental health service delivery is a bonus
• Fluent in English and local language, both written and spoken

• Work in a diverse environment with people from over 10 countries
• Unlimited annual leaves
• Work flexibility
• Medical coverage
• Annual Wage Supplement (Bonus)
• Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)
• Birthday Leave (1 day)
• Holidays off
• Quarterly mental health day off
• Mental health benefits (Premium access to our app!)
• Work-life balance and employee wellness
• Regular social events where we have non work-related fun

Job Summary:

As a Customer Care Specialist, you will play a central role in managing inquiries and resolving issues for both customers and partners across multiple communication channels, including voice calls, email, online chat, and case management systems. Reporting to the Customer Service Team Leader, you’ll be responsible for delivering exceptional service and ensuring a positive experience for all users. This role requires strong communication skills, problem-solving abilities, and a proactive approach to managing escalations and service recovery cases, all while meeting key performance metrics and contributing to the team’s success.

Job Description:

1. Serve as the main point of contact for customers and partners, handling inquiries and providing support via voice, email, online chat, and case management systems.

2. Set realistic expectations and resolve issues related to orders, payments, and app-related inquiries to ensure a positive experience.

3. Respond to inquiries on social media platforms, addressing questions about services, promotions, and support options through native channels or CRM tools.

4. Handle escalations, service recovery cases, and manager callbacks via email to ensure timely and satisfactory resolutions.

5. Strive for First Contact Resolution (FCR) according to standard operating procedures; follow up through callbacks, emails, or social media as needed when FCR is not achieved.

6. Monitor and manage escalation queues and backlogs, focusing on areas such as bookings, payments, and account-related inquiries.

7. Update case details accurately in relevant systems, including CRM and internal documentation tools.

8. Meet and exceed Key Performance Indicators (KPIs), such as average handling time, FCR rate, response time, and customer satisfaction score.

9. Document case details thoroughly in the Customer Relationship Management (CRM) system.

10. Provide clear and accurate information to customers and external partners as needed.

11. Effectively resolve issues related to order fulfillment, payment disputes, and app functionality.

12. Contribute to refining and improving dispute resolution processes.

13. Communicate professionally and clearly with both users and stakeholders.

14. Support the Team Leader in monitoring real-time performance and take proactive action as necessary.

15. Take on additional responsibilities and support ad-hoc projects as assigned by the Team Leader or Management.

16. Foster strong collaboration with team members to maintain a positive work environment.

17. Participate in ad-hoc projects or campaigns as needed to support business objectives.

18. Perform any other duties as assigned by Management.

Job Requirement:

1. Diploma/Advanced Diploma, Bachelor’s Degree, or equivalent in any field.

2. Preferably an Executive with experience in Customer Service or a similar role.

3. Minimum of 1 year of relevant experience in a contact center setting is preferred.

4. Experience managing live chats, emails, and inbound calls.

5. Open to both fresh graduates and experienced candidates, with entry level based on prior experience.

6. Strong communication skills across email, face-to-face interactions, and messaging platforms.

7. Proficiency in English and Malay, both spoken and written. Mandarin is an added advantage.

8. Strong business writing skills.

9. Proficient typing skills.

10. Excellent logical thinking and problem-solving abilities.

11. Ability to work independently and thrive in a fast-paced environment.

12. Positive attitude, team-oriented, and eager to learn.

13. Quick learner with the ability to adapt to changes.

14. Skilled in multitasking, prioritization, and time management.

15. Demonstrates strong teamwork and collaboration at all times.

16. Willingness to work on a rotating (24/7) shift, 5 days a week.

Job Summary:

The Customer Support Specialist is responsible for managing all inbound and outbound customer interactions across multiple channels, including phone, chat, email, and social media. This role ensures consistent, high-quality service, efficient management of high interaction volumes, and adherence to response and resolution times. The specialist will also support campaign management activities, including product promotions, service updates, and customer satisfaction surveys. Availability for customer support from 8AM to 5PM / 9AM to 6PM / 10AM to 7PM / 11am to 8PM, Monday to Sunday, including Malaysia public holidays, is required.

Job Description:

1. Handle all inbound and outbound customer interactions across multiple channels, including phone, chat (WhatsApp, Line, etc.), email, and social media.
2. Ensure seamless and efficient communication with customers across all platforms.
3. Maintain consistency and high-quality service across all communication platforms.
4. Ensure that every customer interaction meets our quality standard.
5. Efficiently manage high volumes of customer interactions while maintaining quality and response times.
6. Maintain a maximum response time of 30 seconds for phone calls and 2 minutes for chat and email.
7. Resolve 90% of customer inquiries, problems, or complaints within the first contact.
8. Implement a clear escalation process for complex issues, ensuring resolution within 24 hours.
9. Conduct follow-up calls or messages to ensure customer satisfaction post-resolution.
10. Assist with outbound calls for product promotions, service updates, and customer satisfaction surveys.
11. Identify and segment the target audience for each campaign.
12. Integrate campaign support with our Customer Satisfaction (CSAT) and Net Promoter Score (NPS) strategy.

Job Requirement:

1. Possess a Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.
2. Preferably at least 1 year of related working experience in a contact center.
3. Experience in managing live chats, emails, and inbound calls.
4. Fresh graduates and experienced applicants are welcome (entry-level will be discussed based on your previous experience).
5. Strong communication skills in email, face-to-face conversations, and messenger discussions.
6. Proficiency in Thai and English, both spoken and written; proficiency in Mandarin is an added advantage.
7. Business writing skills are mandatory.
8. Good typing skills.
9. Strong logical thinking and problem-solving abilities.
10. Ability to work independently in a fast-paced environment.
11. Effective multitasking, prioritization, and time management skills.
12. Demonstrate teamwork consistently.
13. Positive attitude and eagerness to learn.
14. Fast learner with the ability to adapt to changes.
15. Good team player.
16. Willingness to work on a 24/7 shift basis, 5 days a week.

• Create a comfortable atmosphere and a good working environment by setting a good example with simple, straight forward behaviour.
• Be clear in communicating to contractors and vendors, ensure their works are in compliance with their PPM, in house rules, safety measures, and emergency procedures
• Listen to and work towards completing goals, work assignments in a timely manner, update and feedback on plans and results and ensure that you understand the overall strategy.
• Support your co-workers and be a good listener. Promote your own or your co-workers' special abilities and allow your manager the opportunity to develop and support your own initiatives.
• Work towards department goals and the goals of IKEA
•Ensure all works minimise disruption, risk and inconvenience to co-workers, visitors and customers

The Reference Data Specialist is responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories (e.g. Beverages, Food, Health and Beauty Products). As a Reference Data Specialist at NielsenIQ, you create and deliver client outputs in a correct and timely manner. This role will support Taiwan market, therefore Traditional Chinese is mandatory. 

• Responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories.
• Does cross coding and item-related quality checks on a daily basis
• May act as a back-up to other coders when needed; conduct physical store check to validate item-related information
• Keep track/document special instructions related to category assignment
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Ensure accuracy throughout the process, from validation before database setup to managing samples, and identify areas for improvement
• Answer external questions and act as a liaison with everyone from clients to stakeholders; To be able to identify, investigate and coordinate the resolution of data, process, or product related queries
• Willing to be trained to be a category expert