A results-oriented IT Administrator and Data Security Officer is responsible for managing the organization's IT infrastructure and safeguarding its data assets. the role involves supervising the IT department, upgrading hardware and software, troubleshooting issues, and maintaining efficient network and server operations. they ensure the optimization of IT infrastructure performance to enhance system efficiency across the company. Additionally, implement robust data security measures, including encryption and access controls, conduct risk assessments, and address vulnerabilities to prevent breaches. The position requires ensuring compliance with regulations like GDPR or HIPAA, training staff on IT and cybersecurity best practices, and responding effectively to security incidents. This dual role fosters a secure, efficient, and resilient IT environment that supports organizational goals.

Specific Responsibilities:

• Monitoring and maintaining networks and inventory lists for both software and hardware
• Monitor and maintain tech refresh plans for both software and hardware
• Upgrading, installing and configuring new hardware and software to meet company objectives.
• Implementing security protocols and procedures to prevent potential threats.
• Creating user accounts and maintain access contro based on principle of least privilege
• Maintain information and cyber security hygiene for all systems
• Performing diagnostic tests and debugging procedures to optimize computer systems.
• Documenting processes, as well as backing up and archiving data.
• Developing data retrieval and recovery procedures.
• Designing and implementing efficient end-user feedback and error reporting systems.
• Keeping up to date with advancements and best practices in IT administration.
• Creating email & WECARE for new hire.
• Update and maintaining the L&D Portal.
• Coordinate with provider for maintenance and system issue (3CX, Unifi, EntryPass, WeCare, etc)
• On call and standby for any system maintenance or disruptions in the office, including after office hours, on weekends, and on public holidays.
• Ad Hoc Task

Perks & Benefits

• Casual dress code
• Regular team activities
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and development

以結果為導向的 IT 管理員和資料安全官負責管理組織的 IT 基礎架構並保護其資料資產。該角色包括監督 IT 部門、升級硬體和軟體、解決問題以及維護高效的網路和伺服器營運。他們確保 IT 基礎設施效能的最佳化，以提高整個公司的系統效率。此外，實施強大的資料安全措施，包括加密和存取控制、進行風險評估並解決漏洞以防止洩漏。該職位需要確保遵守 GDPR 或 HIPAA 等法規，對員工進行 IT 和網路安全最佳實踐培訓，並有效回應安全事件。這種雙重角色創造了一個安全、高效、有彈性的 IT 環境來支援組織目標。

具體職責：

• 監控和維護軟體和硬體的網路和庫存列表
• 監控和維護軟體和硬體的技術更新計劃
• 升級、安裝和配置新的硬體和軟體，以滿足公司目標。
• 實施安全協議和程序以防止潛在威脅。
• 基於最小權限原則建立使用者帳戶並維護存取控制
• 維護所有系統的資訊和網路安全衛生
• 執行診斷測試和調試程序以優化電腦系統。
• 記錄流程以及備份和歸檔資料。
• 開發資料檢索和復原程序。
• 設計和實施高效的最終用戶回饋和錯誤報告系統。
• 隨時了解 IT 管理的最新進展和最佳實務。
• 為新員工創建電子郵件和我們關心。
• 更新和維護 L&D 入口網站。
• 與提供者協調維護和系統問題（3CX、Unifi、EntryPass、WeCare 等）
• 隨時待命，應對辦公室內的任何系統維護或中斷，包括下班時間、週末和公共假期。
• 臨時任務

津貼和福利

• 休閒著裝要求
• 定期團隊活動
• 醫療保險
• 事假
• 開放文化
• 個人發展機會
• 有薪培訓和發展

The Reference Data Specialist is responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories (e.g. Beverages, Food, Health and Beauty Products). As a Reference Data Specialist at NielsenIQ, you create and deliver client outputs in a correct and timely manner. This role will support Taiwan market, therefore Traditional Chinese is mandatory. 

• Responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories.
• Does cross coding and item-related quality checks on a daily basis
• May act as a back-up to other coders when needed; conduct physical store check to validate item-related information
• Keep track/document special instructions related to category assignment
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Ensure accuracy throughout the process, from validation before database setup to managing samples, and identify areas for improvement
• Answer external questions and act as a liaison with everyone from clients to stakeholders; To be able to identify, investigate and coordinate the resolution of data, process, or product related queries
• Willing to be trained to be a category expert

The Reference Data Specialist is responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories (e.g. Beverages, Food, Health and Beauty Products). As a Reference Data Specialist at NielsenIQ, you create and deliver client outputs in a correct and timely manner. This role will support Taiwan market, therefore Traditional Chinese is mandatory. 

• Responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories.
• Does cross coding and item-related quality checks on a daily basis
• May act as a back-up to other coders when needed; conduct physical store check to validate item-related information
• Keep track/document special instructions related to category assignment
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Ensure accuracy throughout the process, from validation before database setup to managing samples, and identify areas for improvement
• Answer external questions and act as a liaison with everyone from clients to stakeholders; To be able to identify, investigate and coordinate the resolution of data, process, or product related queries
• Willing to be trained to be a category expert

a)    Monitor Data Quality Dashboards for Customers

• Monitor data quality dashboards for customers and the immediate implementation of corrective actions within the operations, including:

• Training/retraining

• Formalizing/clarifying SOP content

• Identifying and implementing solutions to facilitate the capture of customer

• Ensure customer referential data is well maintained.

• Ensure all necessary Data Created are error free and accurate.

b)    Escalate to Management

• Handle escalations to management (country or local) for reasons of failure of customer KPI performance e.g. SOP non-compliant with local context, HR – management issues, system limitation, external factor etc.

c)    Conduct Gap Analysis

• Conduct gap analysis on standard operation process and specified customer operation process for fine tuning

d)     Follow Customer’s SOP

• Integration of customer SOP requirements and implementation of requests with International Freight Forwarding Operators (IFFO) and monitoring of data performance (accuracy/completeness/timeliness)

e)    Others

• Carrying out any other request made by their manager.

• Currently pursuing Bachelor's Degree/ Diploma in Computer Science, Information Technology, or any related field.
• Proficiency in MS Office applications/ Power BI
• Excellent communication and interpersonal skills
• Excellent command of written and spoken English

Your responsibilities as Data Analytics Manager will include but not limited to:

• Lead and manage comprehensive data projects, addressing business issues by gathering insights from various sources, analysing data, identifying trends, building models, and providing actionable recommendations through automated reports.
• Regularly review commercial data to pinpoint areas for enhancement and provide targeted recommendations backed by in-depth analysis.
• Employ statistical and analytical methods to interpret large datasets, drawing key conclusions and uncovering patterns, trends, and improvement opportunities.
• Develop, automate, and validate new reports, implementing corrective measures to enhance data accuracy and reliability.
• Deliver consistent reporting and analysis to senior management to support strategic business decisions.
• Guide and mentor junior BI team members, promoting best practices and supporting their professional growth.
• Stay updated on the latest trends and technologies in business intelligence, ensuring the team adopts best-in-class tools and methodologies.
• Ensure data quality and accuracy across all business intelligence solutions.
• Build and maintain good relationships with internal stakeholders to gain a deep understanding of business needs, challenges, and opportunities.
• Provide training and ongoing support to end-users on BI tools and solutions.
• Respond to ad-hoc data requests and analysis, offering insights and recommendations for further actions.
• Support budgeting and forecasting initiatives by providing accurate data insights.
• Any other assignments as directed by immediate superior as and when required.

The Reference Data Specialist is responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories (e.g. Beverages, Food, Health and Beauty Products). As a Reference Data Specialist at NielsenIQ, you create and deliver client outputs in a correct and timely manner. This role will support Taiwan market, therefore Traditional Chinese is mandatory. 

• Responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories.
• Does cross coding and item-related quality checks on a daily basis
• May act as a back-up to other coders when needed; conduct physical store check to validate item-related information
• Keep track/document special instructions related to category assignment
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Ensure accuracy throughout the process, from validation before database setup to managing samples, and identify areas for improvement
• Answer external questions and act as a liaison with everyone from clients to stakeholders; To be able to identify, investigate and coordinate the resolution of data, process, or product related queries
• Willing to be trained to be a category expert

The Reference Data Specialist (RD PH) is responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories (e.g. Beverages, Food, Health and Beauty Products). As a Reference Data Specialist  at NielsenIQ, you create and deliver client outputs in a correct and timely manner.

• Responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories.
• Does cross coding and item-related quality checks on a daily basis
• May act as a back-up to other coders when needed; conduct physical store check to validate item-related information
• Keep track/document special instructions related to category assignment
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Ensure accuracy throughout the process, from validation before database setup to managing samples, and identify areas for improvement
• Answer external questions and act as a liaison with everyone from clients to stakeholders; To be able to identify, investigate and coordinate the resolution of data, process, or product related queries
• Willing to be trained to be a category expert

The Data Processing Specialist (Output Validations Function) is responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories. To create and deliver client outputs in a correct and timely manner. This role to support Australia market. 

• Be the contact for commercial queries, leading the resolution in a client-focused and timely manner in cooperation with Client Liaison and Commercial teams. To be able to identify, investigate and coordinate the resolution of data, process, or product related queries
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Analyze and identify gaps and areas for improvement in coding, data input validation and client instructions environments (CIP - Consumer Information Platform) and drive the convergence of processes and tools
• Providing accurate and timely feedback to respective country teams, driving SOP and use of best-demonstrated practices
• Working across relevant Operations/Enablement teams to ensure delivery to client expectations and satisfaction
• Operate in a virtual/multi-cultural environment, liaising with stakeholders and colleagues

• Own Data Science solutions for client requests and provide initial recommendations for complex client raised issues.
• Support Internal and External Clients with the understanding of Data Science design and methodology.
• Accompanied senior leaders meet with clients to understand business needs and help offer innovative solutions.
• Work on creating new solutions use cases, proof of concept and prototypes by exploring diverse data sets using tools such as Python.
• Understand Nielsen products and services to suggest new solutions for client challenges.
• Collaborate with other Data Science team units.
• Automate and develop solutions for existing processes.
• Innovate and create out of the box solutions by leveraging large and diverse data sets and state of the art technologies.

About the job

As the world's largest research organization, Nielsen IQ is powered by talented creative scientists. Our Data Scientist Business Leaders come from diverse disciplines such as statistics, research methodology, mathematics, psychology, business, engineering, physics and demography. These professionals drive innovation, new product ideation, develops complex analysis and delivery of data insights to measure what consumers buy.

Responsibilities

• Own Data Science solutions for client requests and provide initial recommendations for complex client raised issues.
• Support Internal and External Clients with the understanding of Data Science design and methodology.
• Accompanied senior leaders meet with clients to understand business needs and help offer innovative solutions.
• Work on creating new solutions use cases, proof of concept and prototypes by exploring diverse data sets using tools such as python/r.
• Understand Nielsen products and services to suggest new solutions for client challenges.
• Collaborate with other Data Science team units.
• Automate and develop solutions for existing processes.
• Innovate and create out of the box solutions by leveraging large and diverse data sets and state of the art technologies.

The Data Processing Specialist is responsible for data coding and data input validation focusing on specific industry/category or set of categories (e.g., Beverages, Food, Health, and Beauty Products). As a Data Processing Specialist at NielsenIQ, you support the create and deliver client output deliveries in a correct and timely manner. This role is to support New Zealand market (CI). 

• Be the contact for commercial queries, leading the resolution in a client-focused and timely manner in cooperation with Client Liaison and Commercial teams. To be able to identify, investigate and coordinate the resolution of data, process, or product related queries
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Analyze and identify gaps and areas for improvement in coding, data input validation and client instructions environments (CIP - Consumer Information Platform) and drive the convergence of processes and tools
• Providing accurate and timely feedback to respective country teams, driving SOP and use of best-demonstrated practices
• Working across relevant Operations/Enablement teams to ensure delivery to client expectations and satisfaction
• Operate in a virtual/multi-cultural environment, liaising with stakeholders and colleagues

The Reference Data Specialist is responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories (e.g. Beverages, Food, Health and Beauty Products). As a Reference Data Specialist at NielsenIQ, you create and deliver client outputs in a correct and timely manner. This role will support Taiwan market, therefore Traditional Chinese is mandatory. 

• Responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories.
• Does cross coding and item-related quality checks on a daily basis
• May act as a back-up to other coders when needed; conduct physical store check to validate item-related information
• Keep track/document special instructions related to category assignment
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Ensure accuracy throughout the process, from validation before database setup to managing samples, and identify areas for improvement
• Answer external questions and act as a liaison with everyone from clients to stakeholders; To be able to identify, investigate and coordinate the resolution of data, process, or product related queries
• Willing to be trained to be a category expert

The Senior Data Processing Specialist is responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories.To create and deliver client outputs in a correct and timely manner.

• Responsible for the timely provision of data in the highest quality according to the agreed service level and requirements
• Process defined reports, schedules and processes by adhering to defined procedures, delivery schedules, and SLAs
• Acts as the clients' advocate within NOC by providing feedback on clients' needs, and challenging internal processes to best deliver on those needs
• Provide constructive input to Process Owners / Team Leads / Operations Manager to optimize and improve Operations effectiveness
• Understand the relationship of assigned processes to both upstream and downstream processes to guarantee clean data is delivered by eliminating the need for re-work from any Operations team
• Delivers databases and outputs based on client specifications on time and at expected quality as well as engaging with stakeholders

Quality Testing:

• Support all sourcing Teams, operations and Product Leadership with any requests around data quality testing for new / prospective Suppliers
• Run Quality checks and provide feedback (Such as Acid test, Retailer Accreditation / other defined quality protocols) on sample data as requested.

Data Onboarding:

• Understand the data format agreed with the Supplier as per the contract and complete set up on Ingestion/ any other Input platform
•  Data cleaning, verification and classification as needed
•  Upload of received files to platform as needed.
• Troubleshooting with the Supplier in case data is not in agreed format or any other issues with data upload such as file issues ( type/ location/ special characters etc.)

BAU Operations:

• Create procedures to support ongoing BAU Ops
• Ensuring data receipt as per schedule, following escalation process if the data not received on the agreed date in the desired format.
• Data cleaning, verification and classification as needed.
• Responsible for sending and contacting retailers to verify data queries or store queries (e.g missing addresses etc)
•  Load data/monitor auto upload into ingestion/ any other input platform
• Update retailer KPIs on timeliness and Quality such as Retailer Information Systems(RIS) update

KPI Tracking & Reporting:

• Regularly update Supplier KPIs on data timeliness and Quality (RIS)
•  Work with Supplier Compliance & Management to improve Quality KPIs for the Supplier
• Work as a single source of truth for all data/logic related inquiries

TroubleShooting & Enquiries:

• Engage with Supplier SPOC - in case data not received on time or issues with the data.
• Raise ticket and ensure resolution if any issues with NielsenIQ systems to upload data for downstream processes.
• Resolve/escalate issues flagged by inputs systems and follow through the closure.
• Provide analysis and handle communication-related to Client inquiries.

The Reference Data Specialist is responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories (e.g. Beverages, Food, Health and Beauty Products). As a Reference Data Specialist at NIQ, you create and deliver client outputs in a correct and timely manner.

• Responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories.
• Does cross coding and item-related quality checks on a daily basis
• May act as a back-up to other coders when needed; conduct physical store check to validate item-related information
• Keep track/document special instructions related to category assignment
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Ensure accuracy throughout the process, from validation before database setup to managing samples, and identify areas for improvement
• Answer external questions and act as a liaison with everyone from clients to stakeholders; To be able to identify, investigate and coordinate the resolution of data, process, or product related queries
• Willing to be trained to be a category expert

The Reference Data Specialist is responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories (e.g. Beverages, Food, Health and Beauty Products). As a Reference Data Specialist  at NielsenIQ, you create and deliver client outputs in a correct and timely manner.

• Responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories.
• Does cross coding and item-related quality checks on a daily basis
• May act as a back-up to other coders when needed; conduct physical store check to validate item-related information
• Keep track/document special instructions related to category assignment
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Ensure accuracy throughout the process, from validation before database setup to managing samples, and identify areas for improvement
• Answer external questions and act as a liaison with everyone from clients to stakeholders; To be able to identify, investigate and coordinate the resolution of data, process, or product related queries
• Willing to be trained to be a category expert

The Data Processing Specialist is responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories. To create and deliver client outputs in a correct and timely manner.

• Be the contact for commercial queries, leading the resolution in a client-focused and timely manner in cooperation with Client Liaison and Commercial teams. To be able to identify, investigate and coordinate the resolution of data, process, or product related queries
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Analyze and identify gaps and areas for improvement in coding, data input validation and client instructions environments (CIP - Consumer Information Platform) and drive the convergence of processes and tools
• Providing accurate and timely feedback to respective country teams, driving SOP and use of best-demonstrated practices
• Working across relevant Operations/Enablement teams to ensure delivery to client expectations and satisfaction
• Operate in a virtual/multi-cultural environment, liaising with stakeholders and colleagues

The Data Processing Specialist is responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories. To create and deliver client outputs in a correct and timely manner.

• Be the contact for commercial queries, leading the resolution in a client-focused and timely manner in cooperation with Client Liaison and Commercial teams. To be able to identify, investigate and coordinate the resolution of data, process, or product related queries
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Analyze and identify gaps and areas for improvement in coding, data input validation and client instructions environments (CIP - Consumer Information Platform) and drive the convergence of processes and tools
• Providing accurate and timely feedback to respective country teams, driving SOP and use of best-demonstrated practices
• Working across relevant Operations/Enablement teams to ensure delivery to client expectations and satisfaction
• Operate in a virtual/multi-cultural environment, liaising with stakeholders and colleagues

Acts as point-of contact between Operations and internal client services / clients to manage E2E operational queries and support to clients. Delivers databases and outputs based on client specifications on time and at expected quality as well as engaging with stakeholders

Responsibilities

• Responsible for the timely provision of data in the highest quality according to the agreed service level and requirements
•  Process defined reports, schedules and processes by adhering to defined procedures, delivery schedules, and SLAs
• Acts as the clients' advocate within NOC by providing feedback on clients' needs, and challenging internal processes to best deliver on those needs
• Provide constructive input to Process Owners / Team Leads / Operations Manager to optimize and improve Operations effectiveness
• Understand the relationship of assigned processes to both upstream and downstream processes to guarantee clean data is delivered by eliminating the need for re-work from any Operations team
• Delivers databases and outputs based on client specifications on time and at expected quality as well as engaging with stakeholders