ABOUT US

As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. 

Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all.

#TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.

Learn more about Teleport here: https://www.teleport.it/

SALARY RANGE: RM6,000 - RM7,500

A DAY IN A LIFE

The Assistant Manager, Cargo GSA is responsible for overseeing all cargo sales and operational activities for all Teleport GSA countries. This role involves executing transparent tenders, effective contract management, driving revenue growth through innovative sales strategy while ensuring operational excellence, and aligning with Teleport strategic vision. 

Key Responsibilities

• Develop and implement strategic sales plans to achieve revenue targets and Teleport objectives.
• End to end GSA contract management - from transparent tender process and close monitoring of Guaranteed revenue performance and recommend adjustments to pricing or sales strategies as needed.
• Develop strategies to increase cargo volumes and improve load factors on key routes.
• Identify opportunities to expand the cargo product portfolio, including specialized services like e-commerce, pharma logistics, and perishables.
• Ensure seamless cargo handling operations in compliance with Teleport standards.
• Address operational issues promptly to minimize disruptions and maintain customer satisfaction.
• Monitor revenue and expense performance against targets, ensuring profitability.
• Prepare and submit regular reports on sales performance, market analysis, and operational efficiency.
• Work closely with the finance team to ensure accurate billing and reconciliation.

REQUIREMENTS

These are minimum-requirement skills and a ‘must-have’ for the role: 

• Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field (MBA preferred).
• Proven experience in air cargo sales and operations, with at least 4 – 5 years experience
• Strong knowledge of air freight markets, pricing strategies, and cargo handling procedures.
• Excellent communication, negotiation, and relationship-building skills.
• Proficiency in using cargo management systems and reporting tools.
• Strong analytical and problem-solving abilities.
• Ability to work under pressure and manage multiple priorities.

At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!

Safety & Security Manager you are responsible for the conformity with all corporate, federal and local regulations related to Occupational Health and Safety and Environmental(OHSE) regulations, where as your role involves the implementation of HACCP & OHSE programs.

• Responsible for total cost management of projects delivering positive outcomes for our clients, demonstrating leadership and coaching to Graduate CM, and innovation of service and knowledge.
• Carry out cost management and contract administration duties with reasonable supervision and guidance
• To provide all work outputs in an accurate and timely manner
• Provide Cost Advice and Cost Planning including estimate, comparative design studies, life cycle costing, turnover/cash flow projections, cost control and cost report during pre-contract period.
• To run the procurement process from all stages in pre-qualification such as quotation enquiry, analysis, selection and contract preparation
• Provide Documentation including Tender Document, Tender Report, Pre-contract correspondence, LOA and contract documents. 
• To monitor and verifying VO, Claims, Payment, Final Account and attending project meetings.
• To produce monthly cost reports
• Provide CM role pro-actively and professionally and interfacing with the client and other consultants, at all project stages

• Responsible for total cost management of projects delivering positive outcomes for our clients, demonstrating leadership and coaching to Graduate CM, and innovation of service and knowledge.
• Carry out cost management and contract administration duties with reasonable supervision and guidance
• Lead Cost Manager for new built project
• Provide Cost Advice and Cost Planning including estimate, comparative design studies, life cycle costing, turnover/cash flow projections, cost control and cost report during pre-contract period.
• Responsibility for making cost checks and carrying out valuations on larger projects and in all cases ensuring that timely and accurate cost checking and valuation takes place
• To run the procurement process from all stages in pre-qualification such as quotation enquiry, analysis, selection and contract preparation
• Provide Documentation including Tender Document, Tender Report, Pre-contract correspondence, LOA and contract documents. 
• Monitor and verifying VO, Claims, Payment, Final Account and attending project meetings. Produce monthly cost reports. 
• Knowledge management – Ensuring that key information and learning generated from each commission is input into the internal database
• Process improvement – Identifying ways in which internal systems and processes can be improved and referring ideas to the appropriate line manager
• Provide CM role pro-actively and professionally and interfacing with the client and other consultants, at all project stages

Overall Responsibilities to support TMM Flooring in executing TM strategies and functions as below:

• Identify key market segment for development in line with current market trend.
• Project proposals, including follow-up activities.
• Selected presentation & training both internally and externally.
• Support marketing activities of TM Flooring.
• Support specification & sales team with TM related activities, project follow-up
• Manage Key Account as and when required.

Key Responsibilities:

• Develop, implement, and sustain an operational excellence framework to enhance productivity and reduce waste.
• Lead cross-functional teams in identifying opportunities for process improvements and integrating Lean and Six Sigma methodologies into everyday operations.
• Conduct detailed analyses of operational processes to identify inefficiencies and recommend effective solutions.
• Facilitate training and workshops on Lean principles, tools, and techniques to enhance employee engagement in improvement initiatives.
• Monitor project progress, measure outcomes, and report results to senior management, making recommendations for strategic improvements.
• Collaborate with departmental leaders to ensure alignment of operational excellence objectives with overall business goals.
• Develop performance metrics and KPIs to assess the effectiveness of operational excellence initiatives.
• Stay updated on industry trends, innovative practices, and emerging technologies that could benefit operational performance.
• Foster a culture of innovation and continuous improvement within the organization.

Qualifications:

• Bachelor's degree in Engineering, Business Administration, or a related field; Master’s degree or relevant certification (e.g., Six Sigma Black Belt) is preferred.
• Minimum of 7 years of experience in operational excellence, process improvement, or related roles, with at least 3 years in a managerial position.
• Strong knowledge of Lean manufacturing, Six Sigma methodologies, and other continuous improvement tools.
• Proven track record of successfully leading and implementing process improvement initiatives that drive measurable results.
• Excellent analytical and problem-solving skills with a data-driven approach.
• Strong leadership and interpersonal skills to effectively collaborate with all levels of the organization.
• Ability to manage multiple projects and priorities simultaneously in a fast-paced environment.
• Effective communication skills, both verbal and written.
• Fluency in English and Bahasa Malaysia is required; proficiency in other languages is a plus.

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Position Summary:
We are seeking a highly skilled and driven Investment Portfolio Manager to oversee and optimize investment portfolios by conducting thorough market research, financial modeling, and strategy implementation. This role involves identifying investment opportunities, managing risks, and ensuring portfolio performance aligns with organizational objectives. The ideal candidate will bring experience from equity research, investment banking, hedge funds, private equity, or related fields, coupled with a strong foundation in financial analysis and valuation.

Key Responsibilities:

Portfolio Management:

• Develop and implement tailored investment strategies to maximize returns within the defined risk framework.
• Regularly review and adjust portfolio allocations in response to market trends and opportunities.
• Manage day-to-day asset trading and ensure alignment with strategic goals.

Research and Analysis:

• Conduct detailed industry and company-specific research, including due diligence and channel checks.
• Build and maintain advanced financial models for company valuation and performance tracking.
• Report on economic, industry-specific, and market developments to inform investment decisions.

Relationship Management:

• Build and maintain relationships with sell-side analysts, sales representatives, and research associates.
• Attend conferences and industry events to expand knowledge and networks.
• Support communication with clients, stakeholders, and internal teams, delivering clear and insightful recommendations.

Risk and Compliance:

• Identify and mitigate risks associated with portfolio assets.
• Ensure compliance with relevant regulatory and ethical standards.
• Uphold the highest levels of professionalism, integrity, and excellence in all tasks.

Innovation and Strategy:

• Assist in creating and innovating unique investment strategies based on emerging trends.
• Participate in developing solutions that contribute to broader organizational goals, including sustainability and technological advancements.

Performance Monitoring and Reporting:

• Track portfolio performance and prepare detailed reports for internal and external stakeholders.
• Contribute to quarterly and annual updates, providing insights on risk, opportunities, and investment adjustments.

Qualifications and Skills:

• Bachelor’s degree in Business Administration, Finance, Economics, or a related field (CFA or MBA is a plus).
• Minimum 1+ years of experience in equity research, investment banking, hedge funds, private equity, or a similar role.
• Advanced financial modeling and business analysis skills.
• Strong understanding of financial markets, investment strategies, and valuation methodologies.
• Exceptional analytical, critical thinking, and decision-making skills.
• Proficiency in financial software and tools for research and modeling.

Preferred:

• Experience in managing client relationships and communicating complex concepts effectively.
• Familiarity with regulatory frameworks and compliance requirements.
• Entrepreneurial mindset and ability to adapt in a dynamic environment.
• Knowledge of tax implications of investment decisions and portfolio adjustments.

• Competitive salary and performance bonuses.
• A collaborative, high-performance work environment focused on innovation and impact.
• Fast moving, challenging and unique business problems
• Strong learning and development plans for your career growth
• International work environment and flat organization
• Flexible working hours & arrangement, Casual work attire

About the role:

You have significant experience in designing, building, operating, and maintaining cloud-based infrastructure (including containerized workloads), with a strong focus on security, availability, observability, and disaster recovery. You are comfortable leading and setting the technical direction for DevOps & SecOps, and you like to collaborate with engineering, QA, and data teams to ensure the best possible outcome is achieved.

You’re a star on the rise who is looking for the opportunity to join a FinTech company in a really exciting period of growth, who is ready to step up and become the DevOps leader in a small but growing Engineering team

As a Platform Manager at Ezypay, you will:

• Lead DevOps Initiatives: Set and guide the direction for DevOps across the company.
• Ensure System Reliability: Perform operational procedures and ongoing maintenance to support site reliability.
• Develop and Maintain Platforms: Plan, implement, and test modular, welldocumented, and efficient platform programs.
• Collaborate with Engineers: Work across the Engineering to uphold and drive progress on technology standards.
• Compliance Support: Maintain ongoing compliance with PCI DSS requirements.
• Architectural Input: Contribute to defining system architecture for both software and systems.
• Manage Cloud Infrastructure: Oversee a team responsible for AWS cloud infrastructure, monitoring (Datadog), CI/CD pipelines (CircleCI), and database management (RDS).
• Focus on Availability: Prioritize high availability, redundancy, and disaster recovery
• Lead and Mentor Team: Grow your team, fostering professional development and growth for your direct reports.

• Bachelor’s Degree in Computer Science, Software Engineering or relevant Information technology industry experience.
• 5+ years industry experience with an in-depth understanding of distributed cloud platforms
• 3+ years experience with containerised platforms on AWS
• Solid grasp of computer science fundamentals
• Experience leading a team
• Good working experience with Java.
• Good understanding of security best practices in the context of web applications
• Good understanding of networking concepts and protocols
• Working knowledge of a modern SDLC management methodology, such as SCRUM, Kanban

• Competitive salary package & performance bonus
• Gym subsidies 
• Casual dress code 

• Flexible working arrangements  (including work from home and remote) 
• Generous number of Annual Leaves
• Extensive medical coverage (including dental & optical)
• Generous amount of Annual Leaves
• Delicious office snacks 
• Guidance and mentoring from leaders within the business 
• Dynamic, positive work environment 
• Fantastic team culture  

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Position Overview:

As a Customer Experience Executive, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective support. This position requires excellent communication skills, a customer-focused attitude, and the ability to resolve inquiries and issues efficiently.

Responsibilities

• Own customer communications from initial contact until resolution, escalating issues to relevant departments as necessary.
• Maintain a high level of product knowledge to assist customers effectively.
• Provide timely and professional assistance to customers via live chats.
• Be the owner of the customer feedback loop to internal functions to help create better products and help improve customer experience.
• Deliver an amazing experience to every customer by going above and beyond their inquiries, feedback, and needs.
• Proactively provide constant feedback to the team on market trends, unmet needs, and opportunities to create impact for our customers.
• Work together as a team to achieve timely turnaround time and quality replies to every customer.
• Stay up to date on company policies, procedures, and product knowledge.
• Contribute to a positive and collaborative work environment.

• Fresh graduates are encouraged to apply.
• 2-3 years of working experience as customer service is a plus point.
• Required language(s): English, Mandarin
• Minimum Diploma/Degree in any field
• High level of attention to details.
• Strong work ethic and willingness to take on any tasks.
• Comfortable working in an extremely fast paced and international environment
• Full Training Provided (Theory & Hands-on training)
• Applicants must be willing to work on rotational shifts including evenings & weekends.
• A positive attitude and a commitment to delivering outstanding service.
• Ability to communicate with customers with a level of empathy.
• Immediate availability is a plus point.
• This role is not open for non-local.
• We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

• You will be working in a fast-growing startup that promotes flexible and open culture
• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary

Primary Responsibilities

System Operations & Support

• Ensure the full implementation of IT projects, meeting deadlines and functional specifications.
• Provide day-to-day IT support for operations, troubleshooting end-user system and application issues promptly.
• Manage IT Helpdesk to address and resolve hardware and software issues efficiently.
• Monitor and maintain hotel servers (including backups, email systems, domain management, payroll systems, and business-critical servers).
• Install and configure new equipment, software, and networking solutions, providing necessary training to users.
• Perform preventive maintenance on servers, backup tapes, and ensure sufficient storage housekeeping.

Compliance & Security

• Coordinate with hotel IT teams to ensure compliance with company standards for IT hotel operations.
• Support the Finance Manager to align IT corporate operations with company standards and policies.
• Implement IT procedures and processes to maximize data protection, system security, and user privacy.
• Monitor software licenses, renewals, utilization, and manage reallocation or termination requests.

Vendor & Budget Management

• Work with system integrator vendors to resolve application errors, system enhancements, upgrades, and customization.
• Manage relationships with vendors, overseeing the procurement of hardware, software, and IT services.
• Plan, develop, and implement the IT budget, ensuring cost efficiency by obtaining competitive pricing from suppliers.
• Source, evaluate, and select vendors for IT-related projects and requirements.

Strategic IT Planning

• Perform feasibility studies and provide recommendations for system enhancements and process improvements.
• Ensure the hotel remains updated with the latest IT technologies by attending seminars, conferences, and workshops.
• Support the management team by monitoring system performance and providing insights for system optimization.

• Lead the Operations & Maintenance (O&M) aspects of the Interconnection Facility (IF) for Utility-Scale Solar projects.
• Design and implement an effective maintenance plan on medium and high voltage systems as well as related power quality/telecontrol/telemetering/ICT system.
• Present O&M perspective in reviewing relay protection scheme and control design during construction and operation phase.
• Serve as an expert on transmission-related market design and regulatory issues, monitor key developments, and provide recommendations in these areas.
• Setup and lead a technical team consist of engineer and chargeman to respond to electrical breakdown at Interconnection Facility (IF) while ensuring compliance on Service Level Agreement.
• Communicate effectively with authorities, engineering consultants, competent persons, contractors, vendors and clients during projects phase and service warranty period.
• Develop maintenance procedures related to 6.6kV up to 132kV equipment while ensuring compliance with Health, Safety, and Environment legislation.
• Review project technical information and installation quality prior to Defect Liability Period and service warranty.
• Verify all the maintenance outcomes performed by technicians and contractors. Ensure that the countermeasures applied are in accordance with the standards, procedures and specifications allowed.
• Gather information on design failure, installations quality, or materials quality issue, and provide constructive feedback to Project Management team for future improvements.

• Possess at least 7 years of working experience in the development or operation of Interconnection Facility (IF) up to 132kV.
• Possess a Bachelor's Degree in Electrical Engineering or equivalent, or
• Certified competent person by Suruhanjaya Tenaga in 33kV or 132kV discipline.
• Expert in protection co-ordination studies and configuration of major relay brands approved for by TNB for Utility-Scale Solar Interconnection Facility.
• Experience with commissioning SAT/FAT activities including secondary injection test.
• Experience in secondary and primary designs of medium and high voltage equipment, including protection, metering, automation, power quality, and ICT.
• Excellent analytical, problem solving and decision-making skills.
• Customer oriented, independent, and good interpersonal skills.
• Good in communication, and excellent verbal and written in Bahasa Malaysia and English.
• Able to work on weekend and public holiday if required.
• Possess valid driving license D, and able to travel to remote areas.

As Safety & Security Manager, you will lead and spearhead all these initiatives below as mentioned. Please note that this is not an exhaustive list of everything that needs to be done.  Anantara Desaru Coast Resort &Villas' team members always find new ways to look after the business, their guests, and their colleagues.   Within this, the key responsibilities for this position are:

• Ensure the effective implementation of all operational security procedures within the hotel.
• Management and security oversight of all contractors, suppliers or vendors working on property.
• To maintain a close dialogue and relationship with local security authorities.
• Ensure that security officers provide a courteous and professional service to all customers, staff, vendors and suppliers.
• To monitor the car-park system and ensure its smooth running and security
• To vet the daily functions and VIP arrival list and to ensure that security officers are deployed as appropriate
• To account for the master keys of the property and their movements as well as key control in general.
• To keep the hotel senior management informed on all matters relating to the Security aspects of the hotel on a daily basis.
• Review and suggest adjustment to process based on current/future environments.

Incident/Emergency Handling

• Incidents and Emergencies are emotionally charged situation, particularly when there are allegations of theft.  All guests, staff or other people involved must be dealt with sensitively and professionally so as not to inflame the situation.
• To professionally conduct full inquiries and follow-up activities for all security related incidents.
• As required, to carry out formal searches on employees, locker rooms and place of work as directed by hotel management, with the presence of Human Resources Executive as a witness.  All people interviewed or searched are to be presumed innocent unless proven guilty.
• To organize the Security Fire Fighting Team in the event of an emergency.

Safety Function

•  Lead to uphold safety laws and regulations in Malaysia, create a safe work environment, and prevent job-related incidents at the hotel/resort. This includes conducting safety inspections, identifying potential hazards, and executing preventive measures.
• Train and inspire team members to follow our company's occupational health and safety protocols. Be responsible for investigating work-related incidents and injuries, providing comprehensive reports, and suggesting preventative actions.
• Additional duties involve gathering safety statistics, preparing reports, and carrying out other safety tasks.

Job Responsibilities:

• Lead and manage the secretarial function of OCI M SDN BHD, ensuring compliance with corporate governance and regulatory requirements.
• Oversee the preparation, drafting, and filing of statutory documents, ensuring timely submissions to relevant authorities.
• Direct the organization and documentation of Board meetings, including agendas, minutes, and follow-up actions to ensure effective governance.
• Provide expert advice to the Board of Directors and senior management on corporate governance practices and regulatory changes.
• Ensure that corporate records are maintained accurately, including registers of shareholders and directors, and manage the company’s statutory books.
• Monitor compliance with company policies and procedures, and recommend improvements to enhance efficiency and effectiveness.
• Coordinate with external regulators, advisors, and service providers to ensure compliance with applicable laws and regulations.
• Develop and deliver training programs on corporate governance and secretarial practices for staff and directors.
• Stay updated on legal and regulatory developments affecting corporate governance to ensure the organization remains compliant.

Job Requirements:

• Bachelor's degree/ Master's degree in Law, Business Administration, or a related discipline; a professional qualification in company secretarial practice (e.g., ICSA) is highly desirable.
• Minimum of 10 years’ experience in corporate secretarial or governance roles, with at least 5 years in a managerial capacity.
• Comprehensive understanding of corporate governance, company law, and regulatory requirements.
• Strong organizational and project management skills with exceptional attention to detail.
• Excellent communication skills, both written and verbal, with proficiency in drafting formal documents.
• Ability to interact effectively with a diverse range of stakeholders, including Board members and regulatory bodies.
• Proficient in using office and secretarial management software; familiarity with corporate governance tools is a plus.
• Fluency in English and Bahasa Malaysia; knowledge of additional languages is an advantage.
• Demonstrated integrity, confidentiality, and professionalism in handling sensitive information.

We are seeking a professional and decisive Night Duty Manager to join our team at Anantara Desaru Coast Resort & Villas. The ideal candidate will be responsible for overseeing all aspects of hotel operations during night shifts, ensuring exceptional guest experiences and maintaining the highest standards of service and safety.

• Manage and supervise all night shift staff, including front desk, housekeeping, and security personnel
• Be the point of contact for any emergency, incidents and act as the overall in charge in the absence of senior leadership during the night shift in the resort.
• Ensure smooth check-ins, check-outs, and address guest inquiries and concerns promptly and efficiently
• Monitor and maintain hotel security, safety protocols, and emergency procedures
• Handle and resolve guest complaints and escalated issues professionally and effectively
• Oversee night audit processes and ensure accurate financial reporting
• Coordinate with other departments to ensure seamless operations and guest satisfaction
• Conduct regular inspections of public areas and guest rooms to maintain quality standards
• Manage inventory and supplies for night shift operations
• Train and mentor night shift staff to improve performance and maintain service standards
• Prepare detailed shift reports and communicate important information to day shift management

Job Responsibilities

• Oversee the entire Human Resources function including recruitment, performance management, employee relations, and compliance.
• Develop and implement HR policies, procedures, and best practices aligned with organizational goals.
• Provide strategic HR leadership and guidance to management and staff to foster a positive workplace culture.
• Manage the HR team, ensuring effective delivery of services and support to all departments.
• Lead initiatives on employee engagement, talent development, and succession planning.
• Handle complex employee relations issues, including disciplinary actions, conflict resolution, and legal compliance matters.
• Analyze HR metrics to assess trends and propose changes to improve HR effectiveness.
• Partner with department heads to align human resources strategies with business objectives.
• Stay updated on labor laws and regulations to ensure organizational compliance.

Job Requirements

• Master's degree/ Bachelor's Degree in Human Resources, Business Administration, or a related field; relevant certifications (e.g., SHRM, CIPD) are advantageous.
• At least 10 years of progressive HR experience, with a strong background in generalist functions.
• Proven experience in managing HR teams and building effective relationships across all levels of the organization.
• Strong knowledge of HR legislation, employment law, and best practices.
• Excellent leadership, communication, and interpersonal skills.
• Ability to think strategically while being detail-oriented in execution.
• Experience in change management, organizational development, and workforce planning.
• Fluency in English and Bahasa Malaysia; additional languages are a plus.
• Strong analytical and problem-solving skills with a data-driven approach.

• Develop and execute comprehensive sales strategies to achieve revenue targets, collaborating closely with the sales and marketing teams, and different business units.
• Build strong relationships with key stakeholders, understanding their energy needs and providing tailored solutions to several geographical markets.
• Work closely with engineering teams to customize energy storage solutions based on client requirements and project specifications, like a Product Manager.
• Prepare detailed proposals, technical presentations, and product demonstrations to showcase the benefits and capabilities of our energy storage solutions.
• Conduct market research and analysis to identify new opportunities and stay updated on industry trends and competitor activities.
• Support project implementation by coordinating with internal teams and external partners to ensure successful deployment and integration of energy storage systems.
• Front deal structuring, quotations and all other proposal development activities.
• Work with Marketing department to develop new strategy in the business proposal and added services for business growth.
• Responsible for full-fledged activities inclusive of Sales & Marketing and Customer Service Support.
• Act as the bridge between clients and the internal project development team to understand commercial and technical needs per customer requirements.
• Provide technical support for review/preparation of proposals, including customer meeting during project development stage.
• Lead on project budget control with detailed BQ understanding and possible cost improvement with value engineering for C&I projects.
• Participate in project tendering task force team to lead on commercial part for tender submission.

• Minimum 5 years of work experience in Engineering preferably Electrical or Renewable Energy (RE) industry

• Preferably 2 years and above experience in RE Industry and/or Energy Storage (BESS) business
• Good communication skills   
• Strong commercial and technical understanding of the RE business
• Proficient in Microsoft Excel, PowerPoint and Project
• Ability to multitask and perform effectively within tight deadlines
• Based in Malaysia office, but willing to travel/relocate for projects across Southeast Asia countries  

We are hiring for the Manager, Performance Analyst, MD Office position based in Bangsar South to take on a key role in supporting high-impact projects that will help foodpanda achieve its ambitious goals for 2025 and beyond. This role will be reporting directly to the Director, MD Office. You’ll be working in a fast-paced environment where your relationship-building and communication skills will be crucial as you collaborate with stakeholders across different departments.

Responsibilities:

• Work with foodpanda Malaysia  management team to support and deliver strategic projects
• Collaborate with teams from Sales, Marketing, Operations, and Finance to track and improve business performance, driving revenue or cost-saving initiatives
• Extract and analyze data to provide meaningful insights, build dashboards, and present recommendations
• Assist with regular and ad-hoc reporting to guide executive-level discussions and decision making

Job Description:

1.  Lead, mentor, and manage a team of Customer Care Specialist , ensuring their adherence to company policies and customer service best practices.

2.  Conduct regular performance evaluations and provide constructive feedback to team members to ensure continuous improvement.

3.   Monitor and ensure that team members meet or exceed performance metrics such as response times, resolution rates, and customer satisfaction scores.

4.  Manage staffing levels, shift rotations, and schedules to ensure full coverage for a 24x7 customer service operation.

5.  Foster a positive team environment and motivate team members to achieve their goals.

6. Respond to escalated customer inquiries, resolving complex issues related to payment processing, subscription services, and fraud prevention.

7.  Lead the team in maintaining a customer-centric approach, ensuring high standards of service and satisfaction.

8.  Develop, analyze, and present reports on key performance metrics such as call resolution rates and customer satisfaction scores.

9.  Use strong analytical and mathematical skills to evaluate data and identify trends or areas of concern within the team's operations.

10. Work closely with cross-functional teams, including product and operations, to ensure seamless customer service operations and address issues efficiently.

11. Participate in meetings and collaborate with leadership to provide insights and recommendations for improving customer service operations.

12. Utilize advanced Microsoft Excel, Word, PowerPoint, and Outlook skills to prepare detailed reports, presentations, and operational updates.

13. Ensure accurate documentation of customer interactions and resolutions in the company’s CRM system.

14. Lead the team with a risk-based approach, ensuring compliance with payment processing regulations and digital industry standards.

15. Identify potential fraud or security risks and work with the fraud prevention team to mitigate and prevent issues.

Job Requirement:

1. Minimum Diploma, Advanced/Higher/Graduate Diploma, or Bachelor's Degree in any field or equivalent.

2. 4 years of experience in a call center environment, preferably within the e-hailing, e-commerce, financial services, banking, or commercial sectors.

3. At least 2 years of experience managing a team in a customer service setting.

4. Advanced proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.

5. Strong understanding of e-hailing model.

6. Strong analytical and mathematical skills with attention to detail.

7. Creative and critical problem-solving skills, with the ability to apply a risk-based approach to complex issues.

8.   Excellent written and verbal communication skills in English.

9.  Proficiency in additional languages such as Malay, Cantonese, or Mandarin is an advantage.

10. Proven ability to lead a team, manage performance, and provide constructive feedback.

11. Ability to work with cross-functional teams to achieve desired results.

12. Self-motivated, positive attitude, and strong customer service ethics.

13. Ability to handle multiple tasks in a fluid, fast-paced environment and prioritize effectively.

14. Passionate about customer satisfaction and leading by example.

15. Willingness to work shifts in a 24x7 operation with rotating off days.

16. Able to respond to customer inquiries in a professional manner, maintaining the company’s reputation for high-quality service.

Job Description:

1. Lead, mentor, and manage a team of Customer Care Specialist , ensuring their adherence to company policies and customer service best practices.

2. Conduct regular performance evaluations and provide constructive feedback to team members to ensure continuous improvement.

3. Monitor and ensure that team members meet or exceed performance metrics such as response times, resolution rates, and customer satisfaction scores.

4. Manage staffing levels, shift rotations, and schedules to ensure full coverage for a 24x7 customer service operation.

5. Foster a positive team environment and motivate team members to achieve their goals.

6. Respond to escalated customer inquiries, resolving complex issues related to payment processing, subscription services, and fraud prevention.

7. Lead the team in maintaining a customer-centric approach, ensuring high standards of service and satisfaction.

8. Develop, analyze, and present reports on key performance metrics such as call resolution rates and customer satisfaction scores.

9. Use strong analytical and mathematical skills to evaluate data and identify trends or areas of concern within the team's operations.

10. Work closely with cross-functional teams, including product and operations, to ensure seamless customer service operations and address issues efficiently.

11. Participate in meetings and collaborate with leadership to provide insights and recommendations for improving customer service operations.

12. Utilize advanced Microsoft Excel, Word, PowerPoint, and Outlook skills to prepare detailed reports, presentations, and operational updates.

13. Ensure accurate documentation of customer interactions and resolutions in the company’s CRM system.

14. Lead the team with a risk-based approach, ensuring compliance with payment processing regulations and digital industry standards.

15. Identify potential fraud or security risks and work with the fraud prevention team to mitigate and prevent issues.

Job Requirement:

1. Minimum Diploma, Advanced/Higher/Graduate Diploma, or Bachelor's Degree in any field or equivalent.

2. 4 years of experience in a call center environment, preferably within the e-hailing, e-commerce, financial services, banking, or commercial sectors.

3. At least 2 years of experience managing a team in a customer service setting.

4. Advanced proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.

5. Strong understanding of e-hailing model.

6. Strong analytical and mathematical skills with attention to detail.

7. Creative and critical problem-solving skills, with the ability to apply a risk-based approach to complex issues.

8. Excellent written and verbal communication skills in English & Mandarin.

9. Proficiency in additional languages such as Malay & Cantonese, is an advantage.

10. Proven ability to lead a team, manage performance, and provide constructive feedback.

11. Ability to work with cross-functional teams to achieve desired results.

12. Self-motivated, positive attitude, and strong customer service ethics.

13. Ability to handle multiple tasks in a fluid, fast-paced environment and prioritize effectively.

14. Passionate about customer satisfaction and leading by example.

15. Willingness to work shifts in a 24x7 operation with rotating off days.

16. Able to respond to customer inquiries in a professional manner, maintaining the company’s reputation for high-quality service.

The Office Automation and Technical Support Manager is responsible for overseeing office technology systems, managing IT support, and leading the entire lifecycle of all workstation equipment e.g. laptops and devices.  This will cover all staff in all Malaysian offices (Titiwangsa, Menara KH, Cyberjaya, Penang) 

This position is ideal for a tech-savvy leader who excels at implementing automation tools, managing device procurement and distribution, delivering excellent user support across the organization, and providing strategic leadership in technology deployment to enhance productivity. 

Key Responsibilities: 

1. Office Automation Management: 

• Oversee the selection, deployment, and management of office automation tools (e.g., M365, Microsoft Dynamics, JIRA). 
• Work closely with department heads to assess needs and identify opportunities to automate repetitive tasks and streamline office workflows. 
• Manage vendor relationships and liaise with external service providers to ensure timely upgrades, support, and integration of systems. 

2. Internal Technical Support: 

• Lead the internal technical support team to provide high-quality, timely support for staff on hardware, software, and network-related issues. 
• Implement and maintain helpdesk systems to track, prioritize, and resolve employee IT issues efficiently. 
• Develop and enforce IT support policies, procedures, and documentation to maintain smooth operations and ensure security compliance. 
• Developing and managing the organisation’s private Sharepoint intranet. 

3. Equipment Procurement and Management: 

• Manage the team responsible for procuring, configuring, and distributing laptops, mobile devices, and other office technology equipment like meeting room electronic equipment. 
• Ensure the timely provision of technology to new hires and existing employees, including the setup and deployment of devices. 
• Oversee inventory management for office technology assets, including tracking, repair, and lifecycle management of devices. 

4. System Management & Upgrades: 

• Oversee the regular maintenance, updates, and troubleshooting of office hardware and software systems. 
• Ensure all office technology, including printers, computers, phones, and networking equipment, is functioning optimally. 
• Implement backup, disaster recovery, and cybersecurity protocols to safeguard company data and ensure business continuity. 

5. Training and Development: 

• Lead, develop and mentor the IT admin and technical support team   
• Organize and deliver training sessions for staff on new office automation tools, software, and IT policies. 
• Develop user guides and technical documentation to enhance self-service support. 

6. Strategic Leadership: 

• Collaborate with senior management to identify technology-driven opportunities that will increase organizational efficiency and innovation. 
• Stay up-to-date with the latest office automation trends, software solutions, and best practices in technical support. 

Qualifications: 

• Bachelor's degree in Information Technology, Computer Science, or a related field. 
• 5+ years of experience in IT support, cloud solutioning, office automation, or a related field, with at least 2 years in a management role. 
• Strong technical knowledge of office software systems, workflow automation tools, network infrastructure, and cybersecurity practices. 
• Excellent problem-solving skills with a proactive and hands-on approach to troubleshooting. 
• Experience in managing IT projects, including system rollouts and upgrades. 
• Strong communication and interpersonal skills, with the ability to work with non-technical staff and cross-functional teams. 

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Position Overview:

As a Customer Experience Executive, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective support. This position requires excellent communication skills, a customer-focused attitude, and the ability to resolve inquiries and issues efficiently.

Responsibilities

• Own customer communications from initial contact until resolution, escalating issues to relevant departments as necessary.
• Maintain a high level of product knowledge to assist customers effectively.
• Provide timely and professional assistance to customers via live chats.
• Be the owner of the customer feedback loop to internal functions to help create better products and help improve customer experience.
• Deliver an amazing experience to every customer by going above and beyond their inquiries, feedback, and needs.
• Proactively provide constant feedback to the team on market trends, unmet needs, and opportunities to create impact for our customers.
• Work together as a team to achieve timely turnaround time and quality replies to every customer.
• Stay up to date on company policies, procedures, and product knowledge.
• Contribute to a positive and collaborative work environment.

• Fresh graduates are encouraged to apply.
• 2-3 years of working experience as customer service is a plus point.
• Required language(s): English, Mandarin
• Minimum Diploma/Degree in any field
• High level of attention to details.
• Strong work ethic and willingness to take on any tasks.
• Comfortable working in an extremely fast paced and international environment
• Full Training Provided (Theory & Hands-on training)
• Applicants must be willing to work on rotational shifts including evenings & weekends.
• A positive attitude and a commitment to delivering outstanding service.
• Ability to communicate with customers with a level of empathy.
• Immediate availability is a plus point.
• This role is not open for non-local.

• You will be working in a fast-growing startup that promotes flexible and open culture
• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary

• Respond to technical queries in relation to professional and regulatory standards.
• Plan and conduct internal and external training relating to professional and regulatory standards.
• Keep updated with the professional and regulatory standards including conduct of research and studies from time to time.
• Monitor and report on the operating effectiveness of the Firm’s level of quality control.
• Assist to implement changes to the audit methodology in order to maintain compliance with the applicable approved accounting and auditing standards in Malaysia.
• Ensure the quality of audit engagements carried out within the Firm are in compliance with professional standards and the Firm’s requirement.
• Liaise with various global/local professional bodies and regulators on the current development issues in the industry.
• Assist in any other ad-hoc projects or assignments which may be assigned from time to time.

Job Requirement:

• A Bachelor's Degree or equivalent in Accountancy, Finance, or a related field is required.
• Preferably a member of a recognised accounting body (i.e., MIA / MICPA / ACCA / ICAEW or equivalent).
• Minimum 8 years of working experience in related fields, including audit experience, in well-established professional services firms will be an added advantage.
• Have sound knowledge of international and local accounting as well as auditing standards.
• Excellent written and verbal communication skills.
• Strong interpersonal skills besides the ability to learn and adapt quickly.
• Able to work independently, with strong attention to detail and the ability to generate high-quality deliverables.
• Strong analytical skills and problem-solving

Job Summary:

• Source and manage the Indirect Materials commodities specializing in repairs and spares, include all kinds of ME spares & service to support production equipment maintenance, production consumables and CAPEX programs. 
• Commodity Know how and Management in Strategic Sourcing for repairs and spares for Hard-Disk equipment.
• Collaborate closely with Engineering team to identify VA/VE, cost optimization opportunities.
• Develop category sourcing strategy and conduct sourcing Due Diligence
• Contract negotiation and implementation.
• Manage supplier performance.

Essential duties & Responsibilities:

• Perform sourcing events and responsible for RFQ activities related to the purchases of materials, equipment, and services
• Support strategic initiatives, cost savings and contract management by utilizing should-cost models
• Negotiate pricing, lead time, commercial terms, incoterm, MOQ, contract renewals, etc
• Collaborate internally to meet stakeholders needs, ensure alignment with company’s strategic direction and drive key performance measures (KPI)
• Identify suppliers based on stakeholder requirements and supplier capability
• Engage in supplier development and risk assessment to optimize cost, supply and quality
• Ensure the supplier complies with the company’s rules and regulations, RBA requirement, Ethics and Compliance requirement, Trade Compliance, IMS Compliance
• Generate reports in tracking and meeting cost savings goal and initiatives

About the job
·To ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes in particular:
· Ensure the department is fast and efficient for our customers, and cost-effective for the IKEA store.
· Ensure that customers’ issues are handled efficiently and with empathy.
· Actively working towards fulfilling the four tasks of the store.

Your assignment

· My priority is to ensure my check-out is effectively equipped at all times throughout the day and I am ready and available to help customers when needed.
· I have the knowledge, confidence, and desire to make customer payment easy.
· I know my levels of authorisation to solve payment problems when they occur and recognise when I need to escalate an issue to someone with higher authorisation. I pass on the relevant information for them to deal effectively and efficiently with the customer.
· I offer solutions to frequently asked questions. This helps to make a better future shopping experience for everyone.
· I use the till to accurately register products and register payment from customers according to given routines.
· I ensure our store is a safe and secure environment at all times for visitors and colleagues.

Job Responsibility:

• Ability to work independently, prioritize tasks, and manage time effectively.
•  Integrity, professionalism, and the ability to handle confidential customer information.
• Daily checking on customer credibility on whether customers entitled to rent our products.
• Reviewing documents for corporate customers to ensure the establishment is deemed fit with company policies.
• Reducing collection & fraud risk on customers with bankruptcy and multiple details.
• Ensuring the rental contract agreement is signed by the customer and attached as solid proof.
• Review whether the customer is entitled to the number of units by monitoring collection history and CTOS score checking.
• Ensuring no fraud cases on each order with irregular sales.
• Assist the service team in reviewing documents such as SSM to determine whether the installation is suitable.
• Ensuring payment details are completed with payment proof attached.
•  Handle rental transfer ownership to those customers who wish to transfer their product to another owner.

Job Requirement:

• Candidate should possess a Bachelor's Degree or equivalent in All Business Fields,Economics,Finance / Accountancy / Banking, Business Studies / Administration / Management
• Preferably, I would have at least 2 years of related work experience.
• Preferably undefined specializing in Finance / Banking / Insurance or equivalent.
• Good communication skills in English, and Malay language for both spoken and written
• 1 undefined position available