o 職位名稱：助理經理，公司秘書。

o 報酬：RM 6000-8000。

o 地點：吉隆坡谷中城（每週工作 5 天）。

關於公司

我們的客戶是一家專業的公司秘書諮詢實體，為馬來西亞的多家上市公司和一群非常成功的企業提供全方位的秘書服務。由於最近的擴張和重組，他們需要建立一支強大的公司秘書團隊，以確保公司合規並支持公司治理事務。隨著業務的快速擴張，他們目前正在尋找專業的 ICSA 畢業生，擔任位於吉隆坡谷中城的公司總部的公司秘書、經理助理。

工作內容

該職位的成功候選人將在一個不斷壯大的小型團隊中工作，該職位將協助公司秘書履行各個子公司和司法管轄區的整個公司秘書職能。該職位將涉及與董事、高階管理層，特別是組織內的稅務、法律、集團財務報告部門的密切聯繫。

這是一個範圍廣泛且需要實踐的角色，涉及在繁忙的團隊環境中工作。

職責將涉及：

o 履行公司各子公司的公司秘書職責。

o 準備廣泛的和委員會的資料包。

o 製作清晰簡潔的會議記錄。

o 協助確保公司法和相關監管要求得到遵守和遵守。

o 協助維持公司子公司的法定記錄為最新狀態。

候選人

對這一高級管理人員（助理經理）級別職位感興趣的有抱負的候選人將擁有豐富的PLC 經驗，以及最近在PLC 環境中管理大型股份計劃、報告和帳戶、上市和組織大型年度股東大會的經驗。

候選人必須是合格的特許秘書/ICSA 準會員級別，並具有至少 3 年處理公司秘書職責的合格經驗。

對基本公司秘書合規事宜、公司登記冊和股票的維護、股票發行和轉讓以及上市要求擁有豐富的知識。

具有召集和出席董事會會議以及準備會議記錄的經驗。

起草董事會和股東決議的經驗。

優秀的英語書面和口語是必要且必不可少的。

應用

特此邀請有興趣的候選人透過轉發您的履歷副本進行申請，以供我們審核。您可以透過JOBSTORE線上申請，點擊「申請」按鈕提交您的申請。或者，候選人可以透過我們的電子郵件jobs@chrisjac.com.my將簡歷直接轉發給我們CHRISJAC

津貼和福利

• 休閒著裝要求
• 事假
• 開放文化

Job Description:

1. Maintain accurate records of business development activities, including client interaction, proposals and agreements.
2. Assist on updating client records in system and also job listing.
3. To send the agreement to the new potential client
4. To do follow up call to our clients.

Qualifications & Skills:

• Diploma or Bachelor’s degree in Business Administration, Marketing, or a related field.

• Strong organizational and multitasking skills.

• Excellent communication skills, both written and verbal.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint).

• Ability to work effectively as part of a team.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Flexible working hours
• Personal leave
• Personal development opportunities

JOB DESCRIPTION

Company background: Manufacturing

1)Fully in charge of handling bank accounts including bank reconciliation and managing the local and foreign account.

2) Analyze and prepare monthly forecast report on the company cash movement. 3)Preparing and monitoring budget for each department

4)Fully in charge of monitoring the company cash flow and ensuring the cash is sufficient for operating expenses.

5)Fully in charge of Account Payable including preparing the monthly Ageing Report and creditor reconciliation.

6)Prepare the payment listing for the local and foreign supplier to ensure all the payments can be made as scheduled.

7)Fully in charge of monitoring the Account Receivable and assisting the subordinate to ensure all payment receives as per scheduled.

8)Fully in charge of monitoring and checking the entire invoice to ensure the entire invoice input correctly and precisely.

9)Prepare all preliminary work in closing monthly management report and liaise with other department in compile and record closing document.

10)Assist on preparation of periodical management accounts, cash flow planning, financial analysis, and report to top management.

11)Prepare schedule and report for year-end Audit and Tax Computation.

12)Fully in charge of the tax queries by the tax agent on expenses and payable items.

13)Work closely with other departments in performing company sales, purchasing and other financial reporting activities.

14)Coordinate twice a year stock internal stock take activity.

15)Assist external auditors in performing annual stock take evaluation and present annual management account to prepare Audited financial statement

16) Liase with Company Secretary secretarial matter

17) Fulfill any adhoc task /report request by Managing Director

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal leave
• Personal development opportunities

Responsibilities

• Developing marketing strategies for advertising new products
• Organizing promotional events and coordinating day-of deliveries and staffing
• Leading and training teams of Marketing Associates
• Reviewing current marketing campaigns for weaknesses and developing solutions within budget constraints
• Analyzing website click-to-purchase conversion rates and the effectiveness of promotions to determine what drives sales
• Identifying potential new markets and creating a plan to enter those markets
• Partnering with product development and buying teams to estimate product demand
• Brainstorming fresh advertising ideas with senior management

Qualifications & experience

• Bachelor's degree in Marketing, Business Administration, or related field.
• Minimum of 3 years of experience in marketing, preferably in events or consumer goods industries.
• Excellent written and verbal communication skills in English and Mandarin and Cantonese.
• Familiarity with digital marketing tools and platforms such as social media, email marketing, CRM and SEO.
• Creative thinker with a passion for innovative marketing approaches.
• Ability to work independently, manage multiple projects, and meet deadlines in a dynamic environment.

Perks & Benefits

• Medical
• EPF
• Sosco

Job Responsibilities:

• Create a marketing plan and strategies.
• Sales strategy development.
• Build and maintain customer relationships, assess client specific needs and create solution which fits company sales strategy.
• Presenting proposals to client when necessary.
• Make outbound calls and contact potential clients telephonically
• Responsible for developing new customer and managing existing customers.
• Achieve sales target set by Sales Manager.
• Willing to undertake new assignments or other ad hoc tasks when necessary.

Job Requirements:

• Candidate must possess at least a Professional Certificate, Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in any field.
• Good interpersonal and communication skills in dealing with customers. 
• Required language(s): English, Bahasa Malaysia and Mandarin. Mandarin is an added advantage.
• At least 3 Year(s) of working experience in the related field is required for this position
• Preferably, a Manager specialized in Marketing or Business Development or equivalent.
• Solid organizational skills including attention to detail and multi-tasking skills.
• Able to work independently and computer literate.
• Able to show leadership and good interpersonal skills.

Perks & Benefits

• Basic + Commission
• Interesting Commission 
• Opportunity earn 5 figure income
• Yearly bonus
• Yearly annual leave
• Allowance (transportation, etc.)
• Own transportation
• Medical
• EPF
• Sosco

✨ 分店/店經理（書店）✨

您對圖書、零售充滿熱情並領導一支出色的團隊嗎？我們正在尋找一位積極主動、充滿活力的分店/店經理來掌管我們位於巴生谷的一間書店！如果您熱衷於推動成長、創造令人驚嘆的客戶體驗以及管理蓬勃發展的零售空間，那麼這可能就是您的下一次冒險。

津貼和福利

• 佣金和獎金
• 彈性的工作時間
• 醫療保險
• 牙科保險
• 視力保險
• 有薪培訓和發展

職責

• 制定新產品廣告行銷策略
• 組織促銷活動並協調當天的送貨和人員配備
• 領導和培訓行銷人員團隊
• 審查當前行銷活動的弱點並在預算限制內制定解決方案
• 分析網站點擊購買轉換率和促銷的有效性，以確定推動銷售的因素
• 識別潛在的新市場並制定進入這些市場的計劃
• 與產品開發和採購團隊合作估計產品需求
• 與高階管理層集思廣益，討論新的廣告創意

資格和經驗

• 行銷、工商管理或相關領域學士學位。
• 至少 3 年行銷經驗，最好在活動或消費品產業。
• 優秀的英語、普通話和粵語書面和口頭溝通能力。
• 熟悉社群媒體、電子郵件行銷、CRM 和 SEO 等數位行銷工具和平台。
• 富有創意的思想家，對創新行銷方法充滿熱情。
• 能夠在動態環境中獨立工作、管理多個專案並按時完成任務。

津貼和福利

• 醫療的
• 公積金
• 索斯科

工作職責：

• 制定行銷計劃和策略。
• 銷售策略制定。
• 建立和維護客戶關係，評估客戶的特定需求並創建適合公司銷售策略的解決方案。
• 必要時向客戶提出建議。
• 撥打外線電話並透過電話聯繫潛在客戶
• 負責開發新客戶和管理現有客戶。
• 完成由銷售經理設定的銷售目標。
• 願意在必要時承擔新的任務或其他臨時任務。

職位要求：

• 候選人必須擁有至少任何領域的專業證書、文憑/高級/高級/研究生文憑、學士學位/研究生文憑/專業學位。
• 與客戶打交道時具有良好的人際溝通和溝通能力。
• 所需語言：英語、馬來語和華語。普通話是一個額外的優勢。
• 該職位需要至少 3 年相關領域的工作經驗
• 最好是專門從事行銷或業務開發或同等學歷的經理。
• 紮實的組織能力，包括對細節的關注和多任務處理能力。
• 能夠獨立工作，懂電腦。
• 能夠表現出領導能力和良好的人際溝通能力。

津貼和福利

• 基本+佣金
• 有趣的佣金
• 賺取五位數收入的機會
• 年度獎金
• 每年年假
• 津貼（交通等）
• 自備交通
• 醫療的
• 公積金
• 索斯科

職位描述：

1. 維護業務開發活動的準確記錄，包括客戶互動、建議和協議。
2. 協助更新系統中的客戶記錄以及職位清單。
3. 將協議發送給新的潛在客戶
4. 給我們的客戶進行跟進電話。

資格和技能：

• 工商管理、行銷或相關領域的文憑或學士學位。

• 強大的組織能力和多工處理能力。

• 優秀的書面和口頭溝通能力。

• 熟練使用Microsoft Office（Word、Excel、PowerPoint）。

• 作為團隊的一部分有效工作的能力。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 彈性的工作時間
• 事假
• 個人發展機會

職位描述

公司背景：製造

1）全面負責銀行帳戶的處理，包括銀行對帳以及本地和國外帳戶的管理。

2) 分析並準備公司現金流動的月預測報告。 3）各部門預算的編制與監控

4）全面負責監控公司現金流量，確保現金充足用於營運費用。

5）全面負責應付帳款，包括準備每月帳齡報告及債權人對帳。

6) 為本地和國外供應商準備付款清單，以確保所有付款都能按期支付。

7) 全面負責監控應收帳款並協助下屬確保所有款項按期收到。

8）全面負責對整張發票進行監控和檢查，確保整張發票輸入正確、準確。

9)準備結帳每月管理報告的所有前期工作，並與其他部門聯絡編制和記錄結帳文件。

10)協助編制制定期管理帳目、現金流量計畫、財務分析，並向最高管理階層報告。

11）準備年終審計和稅務計算的時間表和報告。

12）全面負責稅務代理人對費用及應付項目的稅務查詢。

13）與其他部門密切合作，執行公司銷售、採購和其他財務報告活動。

14）每年協調兩次庫存內部盤點活動。

15)協助外部審計師進行年度盤點評估並提交年度管理帳目以準備經審計的財務報表

16) 與公司秘書聯絡秘書事務

17) 完成總經理的任何臨時任務/報告要求

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 醫療保險
• 事假
• 個人發展機會

職位描述

公司背景：製造

1）全面負責銀行帳戶的處理，包括銀行對帳以及本地和國外帳戶的管理。

2) 分析並準備公司現金流動的月預測報告。 3）各部門預算的編制與監控

4）全面負責監控公司現金流量，確保現金充足用於營運費用。

5）全面負責應付帳款，包括準備每月帳齡報告和債權人對帳。

6) 為本地和國外供應商準備付款清單，以確保所有付款都能按期支付。

7) 全面負責監控應收帳款並協助下屬確保所有款項按期收到。

8）全面負責對整張發票進行監控檢查，確保整張發票輸入正確、準確。

9)準備結帳每月管理報告的所有前期工作，並與其他部門聯絡編制和記錄結帳文件。

10)協助編制定期管理帳目、現金流量計畫、財務分析並向最高管理階層報告。

11）準備年終審計和稅務計算的時間表和報告。

12）全面負責稅務代理人對費用及應付項目的稅務查詢。

13）與其他部門密切合作，執行公司銷售、採購和其他財務報告活動。

14）每年協調兩次庫存內部盤點活動。

15)協助外部審計師進行年度盤點評估並提交年度管理帳目以準備經審計的財務報表

16) 與公司秘書聯絡秘書事宜

17) 完成總經理的任何臨時任務/報告要求

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 醫療保險
• 事假
• 個人發展機會

Quality Assurance analysts audit interactions to measure adherence to prescribed company policies and processes. The analyst is a flag bearer for the foodpanda brand and evaluations interactions with an objective of improving overall customer and rider experience through providing feedback on SOP, Process and agent behavior

1. Auditing a team of front line agents across channels like Chat, Call & Email for transaction quality and SOP adherence for Customer service

2. To maintain desired levels of  productivity &  accuracy on audits performed by self

3.To coach front line agents on overall SOP, Process and new changes 

4.Perform analysis to identify the root cause of potential issues. Partner with internal stakeholders to drive CSAT improvement  projects

DUTIES AND RESPONSIBILITIES :

• Performs chat & call monitoring and provides trend data to the site management team.

• Uses a quality monitoring data management system to compile and track performance at team and individual level.

• Participates in call listening/ interaction deep dive programs to identify rider needs and expectations.

• Analyse CSAT ratings for the country/ BPO to identify customer pain points. 

• Flag non performing agents & support performance with coaching & feedback interventions via team leader

• Participate in weekly calibrations/ performance review calls with BPO partner to measure/track or implement improvement initiatives 

• Participate in  calibration calls to improve overall understanding & usage of QA Scorecard

REQUIREMENTS:

•  Ability to speak, read & write Lao & English Is mandatory

• Good customer service skills and dedication to providing exceptional customer care

Bjak is dedicated to providing access to affordable and sustainable financial services for people across ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Through our flagship platform, Bjak.com, we help millions of people find insurance policies that offer the best value and coverage tailored to their needs.

Our commitment to innovation is driven by our investments in cutting-edge technologies such as Custom API, blockchain, trading systems, and data science. This enables us to make financial services more accessible, transparent, and easy to understand—services that were once out of reach for many.

At Bjak, we excel at navigating complex regulatory landscapes and have developed some of the most innovative financial products globally. We're on a mission to transform how people in ASEAN engage with financial services.

Job Summary

We are seeking a proactive and hands-on Customer Experience & Admin Operations Manager/Team Lead to oversee and streamline our customer service and administrative functions. This role requires someone with a strong "can-do" attitude, who is not only capable of leading a team but also comfortable rolling up their sleeves to get involved in daily tasks when needed. The ideal candidate will be detail-oriented, proficient in Excel for reporting and analysis, and passionate about improving both customer experiences and operational efficiency.

Key Responsibilities:

Customer Experience Management:

• Lead and manage the customer service team to provide high-quality support and engagement.
• Develop and implement customer service strategies that drive satisfaction and loyalty.
• Actively handle customer queries and issues when needed, especially during peak times or escalations.
• Monitor and analyze customer feedback to identify areas for improvement.
• Develop and enforce service level agreements (SLAs) and key performance indicators (KPIs) for the team.
• Resolve escalated customer issues promptly and professionally.
• Train and mentor team members to deliver exceptional service.

Admin Operations Management:

• Oversee day-to-day administrative operations, including office management, record keeping, and inventory control.
• Be hands-on with administrative tasks when required, such as managing office supplies, preparing reports, or organizing company documents.
• Implement and refine administrative processes to ensure operational efficiency.
• Coordinate with cross-functional teams to manage office supplies, equipment, and contracts.
• Ensure compliance with company policies and procedures in all administrative activities.
• Prepare reports and presentations on operational metrics for management.
• Support the finance and HR departments with administrative tasks, as needed.
  

Team Leadership:

• Manage and motivate a team of customer service and administrative staff, fostering a positive and collaborative work environment.
• Set team goals, conduct performance evaluations, and provide ongoing feedback.
• Identify training needs and facilitate skill development for the team.
• Create and manage team schedules, ensuring adequate coverage for customer service and administrative tasks.
• Step in and provide direct support during peak periods or in case of staff shortages.

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• Proven experience (5+ years) in customer service, administration, or operations roles, with at least 2 years in a leadership capacity.
• Strong leadership and people management skills, with a "doer" or "can-do" attitude and the ability to take a hands-on approach when necessary.
• Proficiency in Microsoft Excel for data analysis, reporting, and operational metrics.
• Excellent communication, problem-solving, and conflict-resolution abilities.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• High level of attention to detail and organizational skills.

Preferred Quality:

• Experience in process improvement and operational efficiency initiatives.
• Familiarity with data analysis and reporting tools.
• Experience working within a startup or fast-growing company environment.

At our company, we believe in fostering an environment where you can thrive. Our benefits package includes:

• Competitive salary
• Hybrid work arrangement
• Flexible working hours
• Casual work attire
• Comprehensive medical, dental and vision benefit
• Strong learning and development plans for your career growth
• International work environment and flat organization

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our core strengths are in navigating complex regulations, creating innovative products, and delivering exceptional customer experiences.

Position Overview:

The VP of Customer Experience (Credit Card) will lead the strategic development and execution of initiatives to deliver exceptional customer experiences for our credit card products. This role focuses on championing a customer-first culture, optimizing customer journeys, and enhancing loyalty through innovative and data-driven solutions. As a key leader, you will collaborate cross-functionally to align credit card services with business objectives while ensuring customer satisfaction and retention.

Key Responsibilities:

• Develop and implement a comprehensive customer experience strategy tailored to the credit card segment and aligned with company objectives.
• Champion a customer-first culture across the organization, ensuring credit card services prioritize customer needs and satisfaction.
• Analyze customer journeys within the credit card lifecycle to identify pain points and areas for improvement.
• Work cross-functionally with teams in Marketing and Product to design and implement solutions that enhance the credit card customer experience.
• Define and monitor key performance indicators (KPIs) for customer satisfaction, loyalty, and credit card usage metrics.
• Leverage customer feedback and data analytics to inform decision-making and refine credit card service strategies.
• Build and lead a dedicated customer experience team focused on driving initiatives and ensuring consistent service delivery for credit card customers.
• Provide coaching, mentorship, and development opportunities to team members to foster innovation and growth.
• Partner with internal stakeholders to ensure credit card offerings align with customer expectations and business goals.
• Represent the voice of the credit card customer in executive meetings and strategic planning sessions.

• Bachelor’s degree in Business, Marketing, Finance, or a related field (Master’s degree preferred).
• 7+ years of experience in customer experience, credit card services, or related roles, with 3+ years in a senior leadership capacity.
• Expertise in customer journey mapping, customer feedback systems, and credit card CX metrics.
• Strong analytical, problem-solving, and interpersonal skills with a data-driven mindset.
• Proficiency in CRM tools, customer experience platforms, and credit card management systems.
  

Personal Attributes:

• Strategic thinker with a deep understanding of the credit card customer lifecycle.
• Passionate about creating innovative, meaningful, and memorable customer experiences.
• Skilled in managing organizational change, fostering innovation, and leading diverse teams.
• Collaborative leader with a strong ability to inspire and influence cross-functional teams.

• Competitive salary and comprehensive benefits package.
• International work environment with a flat organizational structure.
• Opportunity to lead and shape a key function within a fast-growing company.
• Flexible work culture with casual attire and a collaborative team environment.

NIQ Customer Support team is focusing on building positive customer experiences by offering outstanding customer-centric servicing and support to uncover insights on consumer buying behavior, in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty expertise, engagement, and solutioning.

Responsibilities

• Support team in managing in-market complex customer queries, build apt hypothesis and bring prompt resolution with data support and effective communication.
• Work closely with in-market Consulting, Analytics & Insights team, Operations and Data Science, Global customer Service Centre to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes.
• Create an environment to encourage and drive solution mindset and to leverage best practices.
• Enhance servicing efficiencies through planning and execution of client engagement model to attain acceptable client (NPS) satisfaction scores.
• Measure emerging issues and quality trends, flag out areas of improvement regularly, and share with respective teams for improvement.

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Position Overview:

As a Customer Experience Executive, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective support. This position requires excellent communication skills, a customer-focused attitude, and the ability to resolve inquiries and issues efficiently.

Responsibilities

• Own customer communications from initial contact until resolution, escalating issues to relevant departments as necessary.
• Maintain a high level of product knowledge to assist customers effectively.
• Provide timely and professional assistance to customers via live chats.
• Be the owner of the customer feedback loop to internal functions to help create better products and help improve customer experience.
• Deliver an amazing experience to every customer by going above and beyond their inquiries, feedback, and needs.
• Proactively provide constant feedback to the team on market trends, unmet needs, and opportunities to create impact for our customers.
• Work together as a team to achieve timely turnaround time and quality replies to every customer.
• Stay up to date on company policies, procedures, and product knowledge.
• Contribute to a positive and collaborative work environment.

• Fresh graduates are encouraged to apply.
• 2-3 years of working experience as customer service is a plus point.
• Required language(s): English, Mandarin
• Minimum Diploma/Degree in any field
• High level of attention to details.
• Strong work ethic and willingness to take on any tasks.
• Comfortable working in an extremely fast paced and international environment
• Full Training Provided (Theory & Hands-on training)
• Applicants must be willing to work on rotational shifts including evenings & weekends.
• A positive attitude and a commitment to delivering outstanding service.
• Ability to communicate with customers with a level of empathy.
• Immediate availability is a plus point.
• This role is not open for non-local.

• You will be working in a fast-growing startup that promotes flexible and open culture
• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary

This position will be responsible for delighting clients around Asia Pacific through delivering retail measurement insights and analysis.

Main responsibilities include:

• Delight client stakeholders through retail measurement and consumer panel insights for a regional headquarter of a global client
• To help drive positive Net Promoter Score across the APAC region and HQ for the client
• Partner with the local NIQ market teams to elevate the customer engagement
• Contribute to regional industry and strategic thought leadership
• Collaborate on transforming the client experience with more efficiency of insights through Discover and embracing the NielsenIQ Service Model
• Support Account Development to identify revenue leads to help drive further growth

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our core strengths are in navigating complex regulations, creating innovative products, and delivering exceptional customer experiences.

Position Overview:
We are seeking a visionary Head of Customer Experience to lead our efforts in delivering exceptional customer satisfaction and loyalty. This role will drive the customer-centric strategy across the organization, ensuring that every interaction enhances the customer journey and fosters long-term relationships.

• Develop and implement a comprehensive customer experience strategy aligned with company objectives.
• Champion a customer-first culture across the organization.
• Analyze customer journeys to identify pain points and areas for improvement.
• Work cross-functionally to design and implement solutions that enhance the customer experience.
• Define and monitor key performance indicators (KPIs) for customer satisfaction and loyalty.
• Leverage customer feedback and data analytics to inform decision-making and strategy adjustments.
• Build and lead a customer experience team to drive initiatives and ensure consistent service delivery.
• Provide coaching and development opportunities for team members.
• Partner with internal teams (e.g., Sales, Marketing, Product) to align on customer needs and deliver a unified experience.
• Represent the voice of the customer in executive meetings and strategic planning.

Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field.
• 5+ years of experience in customer experience or related roles, with 3+ years in a leadership capacity.
• Expertise in journey mapping, customer feedback systems, and CX metrics.
• Strong analytical, problem-solving, and interpersonal skills.
• Proficiency in CRM tools and customer experience platforms.

Personal Attributes:

• Strategic thinker with a customer-focused mindset.
• Passionate about creating meaningful and memorable experiences.
• Skilled in managing change and driving innovation.

• Competitive salary and benefits package.
• International work environment with a flat organizational structure.
• Opportunity to lead and shape a key function within a fast-growing company.
• Casual work attire and a collaborative team culture.

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. We are seeking a Customer Service Representative to join our passionate team and help us maintain our commitment to excellence.

Position Overview:

As a Customer Experience Executive, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective support. This position requires excellent communication skills, a customer-focused attitude, and the ability to resolve inquiries and issues efficiently

Responsibilities

• Own customer communications (chat and calls mainly) from initial contact until resolution, escalating issues to relevant departments as necessary.
• Maintain a high level of product knowledge to assist customers effectively.
• Provide timely and professional assistance to customers via live chats.
• Be the owner of the customer feedback loop to internal functions to help create better products and help improve customer experience.
• Deliver an amazing experience to every customer by going above and beyond their inquiries, feedback, and needs.
• Proactively provide constant feedback to the team on market trends, unmet needs, and opportunities to create impact for our customers.
• Work together as a team to achieve timely turnaround time and quality replies to every customer.
• Stay up to date on company policies, procedures, and product knowledge.
• Contribute to a positive and collaborative work environment.

• This role is open only to locals.
• Fully Work from Office - Office Location: 1 Tech Park, Bandar Utama
• 4 Shift timings: 7am - 4pm, 9am - 6pm, 11 am - 8pm, 3pm - 12am (weekdays and weekend)
• Possess own transportation is encouraged
• Open to fresh graduates
• Required language(s): English, Mandarin
• Minimum Diploma/Degree in any field
• High level of attention to details.
• Strong work ethic and willingness to take on any tasks.
• Comfortable working in an extremely fast paced and international environment
• Full Training Provided (Theory & Hands-on training)
• A positive attitude and a commitment to delivering outstanding service
• Ability to communicate with customers with a level of empathy.
• Immediate availability is a plus point.

• International work environment and flat organization
• Team culture - highly practical and results oriented.
• Free training and development, constantly improve yourself.
• Fast moving, challenging and unique business problems.
• Competitive salary.
• Casual work attire

Job Description

• Ensure that all documents comply with company policies, legal requirements, and industry regulations. 
• Identify any discrepancies or irregularities and take appropriate action to address them. 
• Collaborate with internal teams, to resolve issues related to document verification and compliance. 
• Communicate effectively with external stakeholders to clarify requirements or request additional information as needed.
• Maintain accurate records of refund and reimbursement transactions, including detailed documentation of approvals, payments, and communication with stakeholders. 
• Generate reports on refund and reimbursement activity for management review and audit purposes.
• Communicate with users regarding refund status, providing clear explanations and assistance as needed. 
• Process refunds accurately and efficiently through backend systems and maintaining proper documentation.
• Gather feedback from users regarding their experience with our applications and services, capturing both technical issues and general feedback. 
• Provide clear and concise instructions to users via email to guide them through issue resolution steps or escalate issues as necessary. 
• Address user inquiries and concerns related to application difficulties, and functionality errors.

Summary

To attend to inbound calls - inquiries, problems, and complains from the customers to resolve issues, providing excellent contact resolution, and performing outbound calls when necessary.

Job Description.

• Providing complete information about the product to the customer.
• Solving all product or service-related issues of the customers.
• Giving the right pitch to the potential customers, so they buy the product or availing the services.
• Keeping a proper record of the customers.
• Maintaining and updating the information of the customers regularly
• Providing the best possible solution to the queries of the customers

Job Requirements:

• Preferably with at least a Diploma or any equivalent certificate; and possibly considerably with at least a Sijil Pelajaran Malaysia (SPM) holder with relevant work experience in a Contact Centre environment or customer service experience.
• Ability to read, write, and converse fluently in English and Bahasa Malaysia.
• Able to work on rotational shifts including night shift (if and when required), weekends, and public holidays.
• Possess customer-focused customer service skills, with a desire to resolve each customer's issue.
• Strong interpersonal skills and ability to manage difficult customer situations.
• Possesses a good working attitude, self-motivation, good communication skills, teamwork, and ability to interact with various people at work.
• Punctual and disciplined.
• Basic computer skills in Windows environment and Microsoft Office applications including MS Outlook, Word, and Excel.

Working Conditions

• 24/7 shift scheduling (Must be open to flexible working shifts)
• Variable work schedule including work hours at night and weekends
• Overtime may be required
• For working location at Jalan Kolam Air Lama, Ampang, the candidate must possess their own transport

Remark

• Work Hours: 24/7 Shift working schedule (5 days weekly, 8 hours daily, 2 days off)
• Location: Jalan Kolam Air Lama, Ampang
• Malaysian Only
• 
  

Job Descriptions:

• To provide technical support, planning and implementation of housing defects maintenance activities and tasks to ensure smooth running of management.
• Troubleshoot and solving emergency in the most effective and efficient manner with main contractor, Subcontractor.
• Liaise and coordinate with project personnel, Customer Relation Officer, Customer or end user (house owner) on scheduled and unscheduled maintenance/ defects issues in the best manner.
• To carry out predictive & preventive maintenance/defects works according to the planned schedule.
• Assist to develop and enhance existing maintenance/ defects program management to be more proactive manner.
• Comprehensive records keeping of all maintenance/ defects activities.
• Plans and implement daily, weekly, monthly and yearly routine maintenance/ defects programs and emergency recovering plans.
• Attending to customer, contractor on site to support and coordination works.
• Follow up with the daily routine job that has been assigned by the Manager
• Execute or perform any task or assignment that may be assigned by the superior.
• Preparing SOP for end users to use where necessary.
• Manage maintenance/defects inventory (tools, spare parts and etc.) to ensure parts are available in time of needs.
• To ensure good housekeeping is maintained at all times (5S).
• May be required to work in shift or weekend to support the required maintenance/ defects activities.
• Perform other ad-hoc tasks assigned
• Discuss and update the status to the superior timely.
• To be based at Batu Pahat Branch Office
• Working period of Monday-Saturday (8am-5pm)

Job Requirement:

• Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree, Professional Certificates or equivalent in Architecture,Property Development / Real Estate Management,Engineering (Civil),Human Resource Management
• Preferably at least 2 years of related working experience.
• Preferably specializing in Customer Service or equivalent.
• Good communication skills in English,Malay language for both spoken and written
• 1 positions available
• Possess good analytical skills, meticulous, positive working attitude, committed, good interpersonal skills and follow up skills.
• Ability to build good relationship internally and externally
• Multi-tasking is expected.
• Able to work independently under minimal supervision.
• Able to work under pressure and meet deadline
• To be based at Batu Pahat Branch Office.

Summary

To attend to inbound calls - inquiries, problems, and complaints from customers to resolve issues, providing excellent contact resolution, and performing outbound calls when necessary.

Job Description.

• Providing complete information about the product to the customer.
• Solving all product or service-related issues of the customers.
• Giving the right pitch to the potential customers, so they buy the product or availing the services.
• Keeping a proper record of the customers.
• Maintaining and updating the information of the customers regularly
• Providing the best possible solution to the queries of the customers

Job Requirements:

• Preferably with at least a Diploma or any equivalent certificate; and possibly considerably with at least a Sijil Pelajaran Malaysia (SPM) holder with relevant work experience in a Contact Centre environment or customer service experience.
• Ability to read, write, and converse fluently in English and Bahasa Malaysia.
• Able to work on rotational shifts including night shift (if and when required), weekends, and public holidays.
• Possess customer-focused customer service skills, with a desire to resolve each customer's issue.
• Strong interpersonal skills and ability to manage difficult customer situations.
• Possesses a good working attitude, self-motivation, good communication skills, teamwork, and ability to interact with various people at work.
• Punctual and disciplined.
• Basic computer skills in Windows environment and Microsoft Office applications including MS Outlook, Word, and Excel.

Working Conditions

24/7 shift scheduling (Must be open to flexible working shifts)

Variable work schedule including work hours at night and weekends

Overtime may be required

For working location at Jalan Kolam Air Lama, Ampang, the candidate must possess their transport

Remarks :-

Work Hours: 24/7 Shift working schedule (5 days weekly, 8 hours daily, 2 days off)

Location: Jalan Kolam Air Lama, Ampang

Malaysian Only

Summary

To attend to inbound calls - inquiries, problems, and complaints from customers to resolve issues, providing excellent contact resolution, and performing outbound calls when necessary.

Job Description.

• Providing complete information about the product to the customer.
• Solving all product or service-related issues of the customers.
• Giving the right pitch to the potential customers, so they buy the product or availing the services.
• Keeping a proper record of the customers.
• Maintaining and updating the information of the customers regularly
• Providing the best possible solution to the queries of the customers

Job Requirements:

• Preferably with at least a Diploma or any equivalent certificate; and possibly considerably with at least a Sijil Pelajaran Malaysia (SPM) holder with relevant work experience in a Contact Centre environment or customer service experience.
• Ability to read, write, and converse fluently in English and Bahasa Malaysia.
• Able to work on rotational shifts including night shift (if and when required), weekends, and public holidays.
• Possess customer-focused customer service skills, with a desire to resolve each customer's issue.
• Strong interpersonal skills and ability to manage difficult customer situations.
• Possesses a good working attitude, self-motivation, good communication skills, teamwork, and the ability to interact with various people at the work location
• Punctual and disciplined.
• Basic computer skills in Windows environment and Microsoft Office applications including MS Outlook, Word, and Excel.

Working Conditions

24/7 shift scheduling (Must be open to flexible working shifts)

Variable work schedule including work hours at night and weekends

Overtime may be required

For working location at Jalan Kolam Air Lama, Ampang, the candidate must possess their transport

Remarks: -

Work Hours: 24/7 Shift working schedule (5 days weekly, 8 hours daily, 2 days off)

Location: Jalan Kolam Air Lama, Ampang

• Malaysian Only

Job Summary:

The Customer Support Specialist is responsible for managing all inbound and outbound customer interactions across multiple channels, including phone, chat, email, and social media. This role ensures consistent, high-quality service, efficient management of high interaction volumes, and adherence to response and resolution times. The specialist will also support campaign management activities, including product promotions, service updates, and customer satisfaction surveys. Availability for customer support from 8 AM to 8 PM, Monday to Sunday, including Malaysia public holidays, is required.

Job Description:

1. Handle all inbound and outbound customer interactions across multiple channels, including phone, chat (WhatsApp, Line, etc.), email, and social media.
2. Ensure seamless and efficient communication with customers across all platforms.
3. Maintain consistency and high-quality service across all communication platforms.
4. Ensure that every customer interaction meets our quality standard.
5. Efficiently manage high volumes of customer interactions while maintaining quality and response times.
6. Maintain a maximum response time of 30 seconds for phone calls and 2 minutes for chat and email.
7. Resolve 90% of customer inquiries, problems, or complaints within the first contact.
8. Implement a clear escalation process for complex issues, ensuring resolution within 24 hours.
9. Conduct follow-up calls or messages to ensure customer satisfaction post-resolution.
10. Assist with outbound calls for product promotions, service updates, and customer satisfaction surveys.
11. Identify and segment the target audience for each campaign.
12. Integrate campaign support with our Customer Satisfaction (CSAT) and Net Promoter Score (NPS) strategy.

Job Requirement:

1. Possess a Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.
2. Preferably at least 1 year of related working experience in a contact center.
3. Experience in managing live chats, emails, and inbound calls.
4. Fresh graduates and experienced applicants are welcome (entry-level will be discussed based on your previous experience).
5. Strong communication skills in email, face-to-face conversations, and messenger discussions.
6. Proficiency in English and Malay, both spoken and written; Mandarin is an added advantage.
7. Business writing skills are mandatory.
8. Good typing skills.
9. Strong logical thinking and problem-solving abilities.
10. Ability to work independently in a fast-paced environment.
11. Effective multitasking, prioritization, and time management skills.
12. Demonstrate teamwork consistently.
13. Positive attitude and eagerness to learn.
14. Fast learner with the ability to adapt to changes.
15. Good team player.
16. Willingness to work on a 24/7 shift basis, 5 days a week.