职责：

• 引导孩子理解选择的重要性，帮助他们成长。
• 实施有趣的教育计划，带给孩子积极欢乐的学习体验。
• 提供关怀与支持，与团队一起游戏、一起完成日常任务（如功课检查）。

只要您具备以下条件：

• SPM / degree / Diploma
• 工作经验：补习教学，小学/幼儿园教学，若无经验可以在职培训
• 通晓三语(华语，国语，英语)
• 有责任心，耐心, 肯学习
• 对教育有颗热诚的心
• 制备交通

工作环境优良，提供午餐。

工作地点: Bandar Puchong Utama

有兴趣者马上把你的履历表发给 010-210 0595! 我们会尽快与您联系!

Puchong 蒲种小学补习安亲中心

小学一年级至六年级（7岁至12岁）

我们的初衷是打稳孩子们学习基础，提升思维技能，从而改善他们的学习态度。

这里提供:：安亲班+补习班+功课班+兴趣班

(国文、华文、英文、数学、科学、美术手工)

我们拥有JKM与KPM合法注册执照。

位于汉民华小附近 (Bandar Puchong Utama)

Perks & Benefits

• Medical
• EPF
• Sosco

關於角色

United Life Care Sdn Bhd 正在尋找一名專門的磨砂技術員加入我們在西馬的團隊。作為一名擦洗技術員，您將在確保我們的醫療機構順利高效運作方面發揮至關重要的作用。這是一個全職職位，提供有競爭力的福利和職業發展機會。

你將要做什麼

• 準備和維護無菌手術器械和設備
• 在手術過程中協助手術團隊傳遞器械、用品並根據需要提供其他支持
• 確保所有手術器械和設備的無菌和正常運行
• 監控手術環境並保持乾淨、有序的工作空間
• 遵守所有相關的健康和安全法規和協議
• 參加定期培訓和專業發展活動

我們正在尋找什麼

• 外科技術或相關醫學領域的文憑或證書
• 至少 1-2 年在醫療機構擔任擦洗技術員的經驗
• 對細節的高度關注以及在壓力下快速高效工作的能力
• 優秀的溝通和團隊合作能力，可與手術團隊有效合作
• 致力於維持最高標準的無菌技術與病人安全
• 根據需要靈活地進行各種輪班工作，包括週末和假日

我們提供什麼

在 United Life Care Sdn Bhd，我們致力於為員工提供支持性和有益的工作環境。除了有競爭力的薪資外，我們還提供：

• 持續的培訓和發展機會，以提高您的技能和知識
• 重視團隊合作和創新的協作和充滿活力的工作文化

關於我們

United Life Care Sdn Bhd 是西馬領先的綜合醫療保健服務提供者。我們的使命是提供卓越的患者護理並支持社區的福祉。憑藉著一支高技能的醫療專業人員團隊和最先進的設施，我們致力於推動醫療保健行業的創新和卓越。

立即申請加入我們的團隊，成為我們改善患者生活使命的一部分。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 免費小吃/歡樂時光
• 公司旅行
• 醫療保險
• 事假
• 開放文化

About the role

United Life Care Sdn Bhd is seeking a dedicated Scrub Technician to join our team in West Malaysia. As a Scrub Technician, you will play a crucial role in ensuring the smooth and efficient operation of our healthcare facility. This is a full-time position that offers competitive benefits and opportunities for career growth.

What you'll be doing

• Preparing and maintaining sterile surgical instruments and equipment
• Assisting the surgical team during procedures by passing instruments, supplies, and providing other support as needed
• Ensuring the sterility and proper functioning of all surgical instruments and equipment
• Monitoring the surgical environment and maintaining a clean, organised workspace
• Adhering to all relevant health and safety regulations and protocols
• Participating in regular training and professional development activities

What we're looking for

• A diploma or certification in Surgical Technology or a related medical field
• At least 1-2 years of experience as a Scrub Technician in a healthcare setting
• Strong attention to detail and the ability to work quickly and efficiently under pressure
• Excellent communication and teamwork skills to collaborate effectively with the surgical team
• A commitment to maintaining the highest standards of sterile technique and patient safety
• Flexibility to work various shifts, including weekends and holidays, as required

What we offer

At United Life Care Sdn Bhd, we are dedicated to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer:

• Ongoing training and development opportunities to enhance your skills and knowledge
• A collaborative and dynamic work culture that values teamwork and innovation

About us

United Life Care Sdn Bhd is a leading provider of comprehensive healthcare services in West Malaysia. Our mission is to deliver exceptional patient care and support the wellbeing of our community. With a team of highly skilled medical professionals and state-of-the-art facilities, we are committed to driving innovation and excellence in the healthcare industry.

Apply now to join our team and be a part of our mission to improve the lives of our patients.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Free snacks / Happy hours
• Company trips
• Medical insurance
• Personal leave
• Open culture

Chemico Asia Pacific (M), a member of Chemico group, is a leading importer and distributor of raw materials covering Malaysia and Singapore, provides services related to cosmetics, home care, food, dietary supplements as well as health and beauty instrument.

We are seeking an ambitious Sales Representative (Cosmetic/Personal Care) to join our sales team (Puchong, Selangor).

Benefits:

• • Basic Salary + Quarterly Performance Incentive 
  • 5 Working days
  • Company Car, Petrol Card, Corporate Phone, and Laptop Provided; 
  • Parking and Toll fees will be covered.  
  • Technical Training provided
  • Annual leave
  • Medical Claim
  • Contractual Bonus & Performance Bonus
  • Staff Medical Insurance
  • Career development and opportunities to travel overseas

Job Responsibilities:

• Actively prospect new customers to develop an interest in purchasing cosmetic/personal care raw materials
• Build and maintain strong relationships with existing clients (B2B), ensuring customer satisfaction and retention.
• Proactively develop and identify new business opportunities with existing and new customers to achieve monthly sales KPI 
• Conduct frequent customer visits, deliver product presentations, and make suitable suggestions to customers.
• Provide regular reports on the project pipelines opportunities, sales performance, market trends, and competitor activities to the management
• Ensure customer orders are properly processed following company procedures, monitor customer stock movement, and forecast customer order requirements.
• Assist the finance team for late collections

 Job Requirements:

• Candidate must possess at least a min. Bachelor's Degree in Chemistry/ Science/ Bio-Technology, Food Science, or equivalent
• 1-3 years’ experience in Personal Care and cosmetics as a raw materials sales or R&D chemist. Fresh graduates are welcome to apply. 
• Required language(s): Bahasa Malaysia and English. It's an added advantage if you can speak in Mandarin.
• Able to work independently and be a strong team player.
• Good communication skills and be ability to interact effectively at all levels
• Self-motivated, proactive, resourceful, good negotiation, interpersonal, and solution-oriented skills.
• Participate in training programs and workshops to enhance sales skills and product knowledge.
• Travel within Malaysia is required

Perks & Benefits

• • Basic Salary + Quarterly Performance Incentive 
  • 5 Working days
  • Company Car, Petrol Card, Corporate Phone, and Laptop Provided; 
  • Parking and Toll fees will be covered.  
  • Technical Training provided
  • Annual leave
  • Medical Claim
  • Contractual Bonus & Performance Bonus
  • Staff Medical Insurance
  • Career development and opportunities to travel overseas

职责：

• 引导孩子理解选择的重要性，帮助他们成长。
• 实施有趣的教育计划，带给孩子积极欢乐的学习体验。
• 提供关怀与支持，与团队一起游戏、一起完成日常任务（如功课检查）。

只要您具备以下条件：

• SPM / degree / Diploma
• 工作经验：补习教学，小学/幼儿园教学，若无经验可以在职培训
• 通晓三语(华语，国语，英语)
• 有责任心，耐心, 肯学习
• 对教育有颗热诚的心
• 制备交通

工作环境优良，提供午餐。

工作地点: Bandar Puchong Utama

有兴趣者马上把你的履历表发给 010-210 0595! 我们会尽快与您联系!

Puchong 蒲种小学补习安亲中心

小学一年级至六年级（7岁至12岁）

我们的初衷是打稳孩子们学习基础，提升思维技能，从而改善他们的学习态度。

这里提供:：安亲班+补习班+功课班+兴趣班

(国文、华文、英文、数学、科学、美术手工)

我们拥有JKM与KPM合法注册执照。

位于汉民华小附近 (Bandar Puchong Utama)

Perks & Benefits

• Medical
• EPF
• Sosco

Chemico Asia Pacific (M)是Chemico集團的成員，是一家領先的原料進口商和分銷商，涵蓋馬來西亞和新加坡，提供與化妝品、家庭護理、食品、膳食補充劑以及健康和美容儀器相關的服務。

我們正在尋找一位雄心勃勃的銷售代表（化妝品/個人護理）加入我們的銷售團隊（蒲種，雪蘭莪）。

好處：

• • 基本薪資+季度績效獎勵
  • 5個工作天
  • 提供公司汽車、汽油卡、公司電話和筆記型電腦；
  • 停車費和通行費將包含在內。
  • 提供技術培訓
  • 年假
  • 醫療索賠
  • 合約獎金和績效獎金
  • 員工醫療保險
  • 職業發展和海外旅行的機會

工作職責：

• 積極尋找新客戶，培養購買化妝品/個人護理原料的興趣
• 與現有客戶建立並維持牢固的關係（B2B），確保客戶滿意度和保留率。
• 主動與現有和新客戶開發和識別新商機，以實現每月銷售 KPI
• 經常拜訪客戶，進行產品演示，並向客戶提出合適的建議。
• 向管理層提供有關專案管道機會、銷售業績、市場趨勢和競爭對手活動的定期報告
• 確保按照公司程序正確處理客戶訂單、監控客戶庫存變動並預測客戶訂單需求。
• 協助財務團隊處理逾期收款

職位要求：

• 候選人必須至少擁有一分鐘。化學/科學/生物技術、食品科學或同等學歷學士學位
• 擁有 1-3 年個人護理和化妝品原料銷售或研發化學家經驗。歡迎應屆畢業生申請。
• 所需語言：馬來語和英語。如果你會說普通話，那就是一個額外的優勢。
• 能夠獨立工作並具有強大的團隊合作精神。
• 良好的溝通技巧，能夠在各個層面進行有效互動
• 自我激勵、積極主動、足智多謀、良好的談判、人際互動和解決問題的能力。
• 參加培訓計劃和研討會，以提高銷售技能和產品知識。
• 需要在馬來西亞境內旅行

津貼和福利

• • 基本薪資+季度績效獎勵
  • 5個工作天
  • 提供公司汽車、汽油卡、公司電話和筆記型電腦；
  • 停車費和通行費將包含在內。
  • 提供技術培訓
  • 年假
  • 醫療索賠
  • 合約獎金和績效獎金
  • 員工醫療保險
  • 職業發展和海外旅行的機會

職責：

• 引導孩子理解選擇的重要性，幫助他們成長。
• 實施有趣的教育計劃，帶給孩子積極歡樂的學習經驗。
• 提供關懷與支持，與團隊一起遊戲、一起完成日常任務（如功課檢查）。

只要您具備以下條件：

• SPM / degree / Diploma
• 工作經驗：補習教學，小學/幼兒園教學，若無經驗可在職訓練
• 通曉三語(華語，國語，英語)
• 有責任心，耐心, 肯學習
• 對教育有一顆熱誠的心
• 製備交通

工作環境優良，提供午餐。

工作地點: Bandar Puchong Utama

有興趣者馬上把你的履歷表發給010-210 0595! 我們會盡快與您聯絡!

Puchong 蒲種小學補習安親中心

小學一年級至六年級（7歲至12歲）

我們的初衷是打穩孩子學習基礎，提升思考技能，進而提升他們的學習態度。

這裡提供:：安親班+補習班+功課班+興趣班

(國文、華文、英文、數學、科學、美術手工)

我們擁有JKM與KPM合法註冊執照。

位於漢民華小附近(Bandar Puchong Utama)

津貼和福利

• 醫療的
• 公積金
• 索斯科

Job Summary:

As a Customer Care Specialist, you will play a central role in managing inquiries and resolving issues for both customers and partners across multiple communication channels, including voice calls, email, online chat, and case management systems. Reporting to the Customer Service Team Leader, you’ll be responsible for delivering exceptional service and ensuring a positive experience for all users. This role requires strong communication skills, problem-solving abilities, and a proactive approach to managing escalations and service recovery cases, all while meeting key performance metrics and contributing to the team’s success.

Job Description:

1. Serve as the main point of contact for customers and partners, handling inquiries and providing support via voice, email, online chat, and case management systems.

2. Set realistic expectations and resolve issues related to orders, payments, and app-related inquiries to ensure a positive experience.

3. Respond to inquiries on social media platforms, addressing questions about services, promotions, and support options through native channels or CRM tools.

4. Handle escalations, service recovery cases, and manager callbacks via email to ensure timely and satisfactory resolutions.

5. Strive for First Contact Resolution (FCR) according to standard operating procedures; follow up through callbacks, emails, or social media as needed when FCR is not achieved.

6. Monitor and manage escalation queues and backlogs, focusing on areas such as bookings, payments, and account-related inquiries.

7. Update case details accurately in relevant systems, including CRM and internal documentation tools.

8. Meet and exceed Key Performance Indicators (KPIs), such as average handling time, FCR rate, response time, and customer satisfaction score.

9. Document case details thoroughly in the Customer Relationship Management (CRM) system.

10. Provide clear and accurate information to customers and external partners as needed.

11. Effectively resolve issues related to order fulfillment, payment disputes, and app functionality.

12. Contribute to refining and improving dispute resolution processes.

13. Communicate professionally and clearly with both users and stakeholders.

14. Support the Team Leader in monitoring real-time performance and take proactive action as necessary.

15. Take on additional responsibilities and support ad-hoc projects as assigned by the Team Leader or Management.

16. Foster strong collaboration with team members to maintain a positive work environment.

17. Participate in ad-hoc projects or campaigns as needed to support business objectives.

18. Perform any other duties as assigned by Management.

Job Requirement:

1. Diploma/Advanced Diploma, Bachelor’s Degree, or equivalent in any field.

2. Preferably an Executive with experience in Customer Service or a similar role.

3. Minimum of 1 year of relevant experience in a contact center setting is preferred.

4. Experience managing live chats, emails, and inbound calls.

5. Open to both fresh graduates and experienced candidates, with entry level based on prior experience.

6. Strong communication skills across email, face-to-face interactions, and messaging platforms.

7. Proficiency in English and Malay, both spoken and written. Mandarin is an added advantage.

8. Strong business writing skills.

9. Proficient typing skills.

10. Excellent logical thinking and problem-solving abilities.

11. Ability to work independently and thrive in a fast-paced environment.

12. Positive attitude, team-oriented, and eager to learn.

13. Quick learner with the ability to adapt to changes.

14. Skilled in multitasking, prioritization, and time management.

15. Demonstrates strong teamwork and collaboration at all times.

16. Willingness to work on a rotating (24/7) shift, 5 days a week.

Job Description:

1. Serve as the main point of contact for customers and partners, handling inquiries and providing support via voice, email, online chat, and case management systems.

2. Set realistic expectations and resolve issues related to orders, payments, and app-related inquiries to ensure a positive experience.

3. Respond to inquiries on social media platforms, addressing questions about services, promotions, and support options through native channels or CRM tools.

4. Handle escalations, service recovery cases, and manager callbacks via email to ensure timely and satisfactory resolutions.

5. Strive for First Contact Resolution (FCR) according to standard operating procedures; follow up through callbacks, emails, or social media as needed when FCR is not achieved.

6. Monitor and manage escalation queues and backlogs, focusing on areas such as bookings, payments, and account-related inquiries.

7. Update case details accurately in relevant systems, including CRM and internal documentation tools.

8. Meet and exceed Key Performance Indicators (KPIs), such as average handling time, FCR rate, response time, and customer satisfaction score.

9. Document case details thoroughly in the Customer Relationship Management (CRM) system.

10. Provide clear and accurate information to customers and external partners as needed.

11. Effectively resolve issues related to order fulfillment, payment disputes, and app functionality.

12. Contribute to refining and improving dispute resolution processes.

13. Communicate professionally and clearly with both users and stakeholders.

14. Support the Team Leader in monitoring real-time performance and take proactive action as necessary.

15. Take on additional responsibilities and support ad-hoc projects as assigned by the Team Leader or Management.

16. Foster strong collaboration with team members to maintain a positive work environment.

17. Participate in ad-hoc projects or campaigns as needed to support business objectives.

18. Perform any other duties as assigned by Management.

Job Requirement:

1.   Diploma/Advanced Diploma, Bachelor’s Degree, or equivalent in any field.

2.   Preferably an Executive with experience in Customer Service or a similar role.

3.   Minimum of 1 year of relevant experience in a contact center setting is preferred.

4.   Experience managing live chats, emails, and inbound calls.

5.  Open to both fresh graduates and experienced candidates, with entry level based on prior experience.

6.   Strong communication skills across email, face-to-face interactions, and messaging platforms.

7.   Proficiency in English and Mandarin, both spoken and written.

8.   Proficiency in additional languages such as Malay & Cantonese, is an advantage.

9.   Strong business writing skills.

10. Proficient typing skills.

11. Excellent logical thinking and problem-solving abilities.

12. Ability to work independently and thrive in a fast-paced environment.

13. Positive attitude, team-oriented, and eager to learn.

14. Quick learner with the ability to adapt to changes.

15. Skilled in multitasking, prioritization, and time management.

16. Demonstrates strong teamwork and collaboration at all times.

17. Willingness to work on a rotating (24/7) shift, 5 days a week.

Job Description:

1.  Lead, mentor, and manage a team of Customer Care Specialist , ensuring their adherence to company policies and customer service best practices.

2.  Conduct regular performance evaluations and provide constructive feedback to team members to ensure continuous improvement.

3.   Monitor and ensure that team members meet or exceed performance metrics such as response times, resolution rates, and customer satisfaction scores.

4.  Manage staffing levels, shift rotations, and schedules to ensure full coverage for a 24x7 customer service operation.

5.  Foster a positive team environment and motivate team members to achieve their goals.

6. Respond to escalated customer inquiries, resolving complex issues related to payment processing, subscription services, and fraud prevention.

7.  Lead the team in maintaining a customer-centric approach, ensuring high standards of service and satisfaction.

8.  Develop, analyze, and present reports on key performance metrics such as call resolution rates and customer satisfaction scores.

9.  Use strong analytical and mathematical skills to evaluate data and identify trends or areas of concern within the team's operations.

10. Work closely with cross-functional teams, including product and operations, to ensure seamless customer service operations and address issues efficiently.

11. Participate in meetings and collaborate with leadership to provide insights and recommendations for improving customer service operations.

12. Utilize advanced Microsoft Excel, Word, PowerPoint, and Outlook skills to prepare detailed reports, presentations, and operational updates.

13. Ensure accurate documentation of customer interactions and resolutions in the company’s CRM system.

14. Lead the team with a risk-based approach, ensuring compliance with payment processing regulations and digital industry standards.

15. Identify potential fraud or security risks and work with the fraud prevention team to mitigate and prevent issues.

Job Requirement:

1. Minimum Diploma, Advanced/Higher/Graduate Diploma, or Bachelor's Degree in any field or equivalent.

2. 4 years of experience in a call center environment, preferably within the e-hailing, e-commerce, financial services, banking, or commercial sectors.

3. At least 2 years of experience managing a team in a customer service setting.

4. Advanced proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.

5. Strong understanding of e-hailing model.

6. Strong analytical and mathematical skills with attention to detail.

7. Creative and critical problem-solving skills, with the ability to apply a risk-based approach to complex issues.

8.   Excellent written and verbal communication skills in English.

9.  Proficiency in additional languages such as Malay, Cantonese, or Mandarin is an advantage.

10. Proven ability to lead a team, manage performance, and provide constructive feedback.

11. Ability to work with cross-functional teams to achieve desired results.

12. Self-motivated, positive attitude, and strong customer service ethics.

13. Ability to handle multiple tasks in a fluid, fast-paced environment and prioritize effectively.

14. Passionate about customer satisfaction and leading by example.

15. Willingness to work shifts in a 24x7 operation with rotating off days.

16. Able to respond to customer inquiries in a professional manner, maintaining the company’s reputation for high-quality service.

Job Description:

1. Lead, mentor, and manage a team of Customer Care Specialist , ensuring their adherence to company policies and customer service best practices.

2. Conduct regular performance evaluations and provide constructive feedback to team members to ensure continuous improvement.

3. Monitor and ensure that team members meet or exceed performance metrics such as response times, resolution rates, and customer satisfaction scores.

4. Manage staffing levels, shift rotations, and schedules to ensure full coverage for a 24x7 customer service operation.

5. Foster a positive team environment and motivate team members to achieve their goals.

6. Respond to escalated customer inquiries, resolving complex issues related to payment processing, subscription services, and fraud prevention.

7. Lead the team in maintaining a customer-centric approach, ensuring high standards of service and satisfaction.

8. Develop, analyze, and present reports on key performance metrics such as call resolution rates and customer satisfaction scores.

9. Use strong analytical and mathematical skills to evaluate data and identify trends or areas of concern within the team's operations.

10. Work closely with cross-functional teams, including product and operations, to ensure seamless customer service operations and address issues efficiently.

11. Participate in meetings and collaborate with leadership to provide insights and recommendations for improving customer service operations.

12. Utilize advanced Microsoft Excel, Word, PowerPoint, and Outlook skills to prepare detailed reports, presentations, and operational updates.

13. Ensure accurate documentation of customer interactions and resolutions in the company’s CRM system.

14. Lead the team with a risk-based approach, ensuring compliance with payment processing regulations and digital industry standards.

15. Identify potential fraud or security risks and work with the fraud prevention team to mitigate and prevent issues.

Job Requirement:

1. Minimum Diploma, Advanced/Higher/Graduate Diploma, or Bachelor's Degree in any field or equivalent.

2. 4 years of experience in a call center environment, preferably within the e-hailing, e-commerce, financial services, banking, or commercial sectors.

3. At least 2 years of experience managing a team in a customer service setting.

4. Advanced proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.

5. Strong understanding of e-hailing model.

6. Strong analytical and mathematical skills with attention to detail.

7. Creative and critical problem-solving skills, with the ability to apply a risk-based approach to complex issues.

8. Excellent written and verbal communication skills in English & Mandarin.

9. Proficiency in additional languages such as Malay & Cantonese, is an advantage.

10. Proven ability to lead a team, manage performance, and provide constructive feedback.

11. Ability to work with cross-functional teams to achieve desired results.

12. Self-motivated, positive attitude, and strong customer service ethics.

13. Ability to handle multiple tasks in a fluid, fast-paced environment and prioritize effectively.

14. Passionate about customer satisfaction and leading by example.

15. Willingness to work shifts in a 24x7 operation with rotating off days.

16. Able to respond to customer inquiries in a professional manner, maintaining the company’s reputation for high-quality service.

ABOUT US

At Teleport, we're the #1 logistics service provider in ASEAN, and we're all about making logistics simple, human, and quick, shaking up the industry across Southeast Asia. Our mission? To move things across Southeast Asia better than anyone else. We are driven by our values: Move with urgency—because time is crucial; Aim to pioneer—constantly innovating to stay ahead; Do it with intent—delivering with purpose and precision; and Keep it real—maintaining authenticity and transparency in all we do.

Learn more about #Teleport by checking out the link below:

https://www.home.teleport.asia/

SALARY RANGE: RM3000 - RM3500

Location: Sepang, Selangor

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

• Respond to customer queries promptly and professional
• Communicate solutions and information to merchants and consumers effectively 
• Route escalations to the appropriate channels
• Engage in training and development initiatives to improve technical and soft skills 

These are minimum-requirement skills and a ‘must-have’ for the role:

• Will be required to work rotating shifts, including weekends and public holidays.

• Must have previous experience in providing exceptional customer service.
• Strong background in logistics, both air and road transport is a plus.
• Experience in e-commerce and start-up environments will be highly advantageous.
• Proficiency in using various communication channels such as E-mail, Chat, and Social Media.
• Fresh grads are welcome to apply
• Mandarin (read and write) is required for this role.

At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!