Overview:

2 positions available:

• The Fraud Specialist (Agent) / Senior Fraud Specialist (Team Lead) is responsible for primarily attending to the alerts generated by the Anti-Fraud system.
• This role requires in depth experience in identifying and resolving high risk incidents that may have the potential to result in fraud / scam losses to the customer.

Key Responsibilities:

A) Fraud Specialist (Agent) https://seacapitalservices.wd3.myworkdayjobs.com/SEA_External/job/Kuala-Lumpur/Fraud-Monitoring-and-Detection-Analyst_JR00000155

To review, analyze and provide resolution of cases created via anti-fraud detection system within prescribed SLA.

• Observe customer activities/transactions to identify suspicious fraudulent activity (e.g. Phone scam, Phishing, TAC scam and etc.)
• To perform callback to customer for suspicious activities/transaction flagged by anti-fraud detection system.
• Raise SAR to Compliance when needed (identification of mule account)
• Assist customer with initiating fraud dispute and recovery efforts (incidents with financial loss)
• Handles NSRC request and perform necessary actions on identified mule accts / and recovery efforts
• Any other tasks assign by Team Lead / Fraud M&D Lead

B) Senior Fraud Specialist (Team Lead) https://seacapitalservices.wd3.myworkdayjobs.com/SEA_External/job/Kuala-Lumpur/Fraud-Monitoring-and-Detection-Specialist--Team-Lead-_JR00000165

To review, analyze and provide resolution of cases created via anti-fraud detection system within prescribed SLA.

• Responsible for management, facilitating workflow and capacity management at team-level.
• Provide coaching support to team members to improve on performance.
• Supports escalation of issues raised by team members to senior management.
• Constantly understand the fraud trend and research new monitoring enhancement to effectively mitigate possible new fraud trend for bank.
• Provide advisory regarding product specific issues that may arise.

Qualifications:

• Bachelor’s degree in a relevant field (e.g., finance, business, criminal justice).
• Minimum 3 years of relevant experience in Fraud Monitoring & Detection functions with Financial Institutions, and possess in depth understanding of industry trends and common fraud modes operandi.
• Ability to work 24/7 shifts, including weekends and public holidays.
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Proficient in English (written and spoken) and Microsoft Office applications.
• Good interpersonal, communication and organisational skills and is an effective team player.

Perks & Benefits

• Allowance (parking, transportation, etc.)
• Nearby public transport
• Smart casual dress code
• Free snacks
• Medical insurance
• Annual leave, Sick Leave, Childcare Leave, Family Care Leave and etc
• Open culture
• Personal development opportunities
• Paid training and development

Location: KL ECO CITY

Job Type: Full-time

About Us:

Bighire is a recruitment agency that helps businesses in the Food & Beverage (F&B), logistics, and retail industries find great talent. We are looking for a Digital Marketing Executive to join our team.

Job Summary:

The Digital Marketing Executive will help promote our agency online to attract job seekers in the F&B, logistics, and retail sectors. This role includes creating content, managing social media, and running online ads.

Key Responsibilities:

• Create Marketing Plans: Develop strategies to attract candidates for F&B, logistics, and retail jobs.
• Content Creation: Write posts for our website, social media, and emails to engage job seekers.
• Manage Social Media: Grow our presence on LinkedIn, Facebook, and Instagram.
• Run Ads: Create and manage online advertising campaigns.
• Email Campaigns: Design email newsletters to inform candidates about job openings.
• Analyze Results: Track and report on the success of marketing efforts.
• Work with Teams: Collaborate with recruitment consultants to understand hiring needs.

Qualifications:

• Bachelor’s degree in Marketing or related field.
• Experience in digital marketing, especially in recruitment or relevant industries.
• Knowledge of social media, SEO, and online advertising.
• Good communication skills.
• Creative and able to work well in a team.

Perks & Benefits

• Personal development opportunities

地點：吉隆坡生態城

工作類型：全職

關於我們：

Bighire 是一家招聘機構，致力於幫助食品和飲料 (F&B)、物流和零售業的企業尋找優秀人才。我們正在尋找一位數位行銷主管加入我們的團隊。

工作總結：

數位行銷主管將協助在線上推廣我們的機構，以吸引餐飲、物流和零售業的求職者。該角色包括創建內容、管理社交媒體和投放線上廣告。

主要職責：

• 制定行銷計畫：制定策略來吸引餐飲、物流和零售職位的候選人。
• 內容創建：為我們的網站、社交媒體和電子郵件撰寫貼文以吸引求職者。
• 管理社群媒體：擴大我們在 LinkedIn、Facebook 和 Instagram 上的影響力。
• 投放廣告：建立和管理線上廣告活動。
• 電子郵件活動：設計電子郵件通訊，向候選人通報職缺。
• 分析結果：追蹤並報告行銷工作的成功。
• 與團隊合作：與招募顧問合作，了解招募需求。

資格：

• 行銷或相關領域學士學位。
• 擁有數位行銷經驗，尤其是招募或相關行業的經驗。
• 了解社交媒體、SEO 和線上廣告。
• 良好的溝通能力。
• 有創造力並且能夠在團隊中很好地工作。

津貼和福利

• 個人發展機會

Key Responsibilities:

• Identify New Clients: Generate leads and acquire new clients for mass hiring recruitment services.
• Build Strong Relationships: Develop and maintain long-term partnerships with clients in need of large-scale recruitment solutions.
• Tailor Hiring Solutions: Understand clients' needs and propose tailored mass hiring strategies to meet their recruitment goals.
• Achieve Sales Targets: Meet and exceed revenue targets through effective business development efforts.
• Market Research: Stay updated on industry trends and competitor offerings to position BigHire competitively.

Requirements:

• Experience: 3+ years in business development or sales, ideally in recruitment or staffing services.
• Skills: Strong communication, negotiation, and relationship-building abilities.
• Industry Knowledge: Familiarity with mass hiring and recruitment strategies is a plus.
• Results-Driven: Proven track record of meeting sales targets and driving business growth

Benefits:

• Competitive salary with performance-based incentives.
• Opportunity to work with a growing recruitment agency.
• Career growth and advancement opportunities.

SKINTIFIC is a dynamic company dedicated to expanding our presence in the market. We are looking for 2 creative and results-driven Influencer Marketing Specialist to lead our efforts in the Chines market, 1 utilizing IG and another with XHS (XiaoHongShu) platform.

Job Overview: As an Influencer Marketing Specialist, you will be responsible for developing and executing influencer marketing strategies tailored to the Chinese market. Your primary goal will be to enhance brand visibility, drive engagement, and increase conversions through effective collaborations with key influencers on IG/XHS.

Key Responsibilities:

Strategy Development:

• Create and implement comprehensive influencer marketing strategies specific to the IG/XHS platform.
• Analyze market trends and competitor activities to identify opportunities for collaboration.

Influencer Identification:

• Research and identify key influencers in our niche with a strong presence on IG/XHS.
• Build and maintain relationships with influencers, including micro and macro influencers.

Campaign Management:

• Plan and execute influencer campaigns, ensuring alignment with brand goals and objectives.
• Coordinate content creation, delivery, and scheduling with influencers.

Performance Tracking:

• Monitor and analyze campaign performance metrics (engagement, reach, conversions).
• Prepare regular reports and insights to assess the effectiveness of influencer partnerships.

Content Collaboration:

• Work closely with influencers to ensure brand messaging is effectively communicated.
• Support content creation efforts, ensuring high-quality and authentic brand representation.

Budget Management:

• Manage the influencer marketing budget, ensuring cost-effective campaign execution.

Qualifications:

• Bachelor’s degree in Marketing, Communications, or a related field.
• Proven experience in influencer marketing, preferably within the Chinese market.
• Strong understanding of IG/XHS and its user demographics.
• Excellent communication and interpersonal skills.
• Proficiency in Chinese (Mandarin) and English is highly preferred.
• Creative mindset with a passion for social media and emerging trends, especially in the beauty & make-up industry.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Medical insurance
• Open culture

SKINTIFIC 是一家充滿活力的公司，致力於擴大我們在市場上的影響力。我們正在尋找 2 位富有創意且以結果為導向的影響者行銷專家來領導我們在中國市場的工作，其中 1 位使用 IG，另一位使用 XHS（小紅書）平台。

職位概述：身為網紅行銷專家，您將負責制定和執行針對中國市場的網紅行銷策略。您的主要目標是透過與 IG/XHS 上的主要影響者進行有效合作，提高品牌知名度、提高參與度並提高轉換率。

主要職責：

策略發展：

• 創建並實施針對 IG/XHS 平台的全面影響者行銷策略。
• 分析市場趨勢和競爭對手的活動，以確定合作機會。

影響者識別：

• 研究並確定我們利基市場中在 IG/XHS 上具有強大影響力的關鍵影響者。
• 與影響者建立並維持關係，包括微觀和宏觀影響者。

活動管理：

• 規劃和執行有影響力的活動，確保與品牌目標一致。
• 與影響者協調內容創建、交付和安排。

績效追蹤：

• 監控和分析活動績效指標（參與度、覆蓋率、轉換率）。
• 準備定期報告和見解，以評估影響者合作關係的有效性。

內容協作：

• 與影響者密切合作，確保品牌訊息有效傳達。
• 支持內容創作工作，確保高品質和真實的品牌表現。

預算管理：

• 管理影響者行銷預算，確保具有成本效益的活動執行。

資格：

• 行銷、傳播或相關領域的學士學位。
• 在影響者行銷方面擁有豐富的經驗，最好是在中國市場。
• 對 IG/XHS 及其使用者人口統計有深入的了解。
• 優秀的溝通和人際交往能力。
• 精通中文（國語）和英文者優先。
• 具有創意思維，對社交媒體和新興趨勢充滿熱情，尤其是在美容和化妝行業。

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 免費小吃/歡樂時光
• 醫療保險
• 開放文化

主要職責：

• 識別新客戶：為大規模招募招募服務產生潛在客戶並獲取新客戶。
• 建立牢固的關係：與需要大規模招募解決方案的客戶建立並維持長期合作關係。
• 客製化招募解決方案：了解客戶的需求並提出量身定制的大規模招募策略，以實現其招募目標。
• 實現銷售目標：透過有效的業務發展努力達成並超越收入目標。
• 市場研究：隨時了解產業趨勢和競爭對手的產品，以使 BigHire 具有競爭力。

要求：

• 經驗：3年以上業務開發或銷售經驗，最好是在招募或人事服務方面。
• 技能：較強的溝通、談判、建立關係的能力。
• 產業知識：熟悉大規模招募和招募策略者優先。
• 以結果為導向：在滿足銷售目標和推動業務成長方面擁有良好的記錄

好處：

• 有競爭力的薪酬和基於績效的激勵。
• 有機會與不斷壯大的招聘機構合作。
• 職涯發展和晉昇機會。

Key Responsibilities:

• Create Paid Ad Campaigns: Design and run social media ads (Facebook, Instagram, Google) to attract candidates for non-executive positions.
• Target the Right Audience: Use targeting options (location, demographics, etc.) to reach the right job seekers.
• Ad Copy & Creatives: Create engaging visuals and write effective ad copy to get more applicants.
• Monitor & Adjust Campaigns: Track ad performance and make updates to improve results (more clicks, lower costs).
• Manage Budgets: Use ad budgets wisely to get the most value from each campaign.
• Report Results: Analyze and share campaign performance to show progress and improvements.
• Work with Recruiters: Collaborate with the recruitment team to align ad strategies with hiring goals.

Requirements:

• Experience: 1 year managing paid social media ads, ideally for recruitment.
• Skills: Proficient in Facebook Ads Manager, Google Ads, and campaign optimization.
• Creative: Ability to create effective ad copy and visuals that grab attention.
• Analytical: Strong data analysis skills to improve campaign performance.

Nice-to-Have:

• Experience with recruitment marketing.
• Knowledge of other digital marketing strategies (SEO, email, etc.).

• Competitive package.

主要職責：

• 創建付費廣告活動：設計和投放社群媒體廣告（Facebook、Instagram、Google）以吸引非執行職位的候選人。
• 瞄準合適的受眾：使用定位選項（地點、人口統計等）來吸引合適的求職者。
• 廣告文案與創意：創造引人入勝的視覺效果並撰寫有效的廣告文案以吸引更多申請者。
• 監控和調整廣告活動：追蹤廣告成效並進行更新以改善結果（點擊次數更多，成本更低）。
• 管理預算：明智地使用廣告預算，從每個廣告系列中獲得最大價值。
• 報告結果：分析和分享活動績效以顯示進展和改進。
• 與招募人員合作：與招募團隊合作，使廣告策略與招募目標保持一致。

要求：

• 經驗：1 年管理付費社群媒體廣告的經驗，非常適合招募。
• 技能：精通 Facebook Ads Manager、Google Ads 和廣告活動優化。
• 創意：能夠創造有效的廣告文案和吸引註意力的視覺效果。
• 分析：強大的數據分析能力，可提高活動績效。

錦上添花：

• 具有招募行銷經驗。
• 了解其他數位行銷策略（SEO、電子郵件等）。

• 有競爭力的套餐。

Job Brief:

The Industrial Relations (IR) Specialist is expected to manage all aspects of industrial relations and compliance within our organisation. This role is critical in fostering a positive workplace environment by resolving employee grievances, overseeing disciplinary processes, and ensuring compliance with labor laws.

Job Responsibilities:

Industrial Relations (IR) Management

• Handle and resolve employee grievances promptly and effectively to maintain a positive workplace environment.
• Oversee the full disciplinary process, including conducting investigations, drafting show-cause letters, and managing domestic inquiries.
• Represent the company in labor court proceedings and ensure compliance with court rulings.

Compliance and Advisory

• Stay updated on the latest amendments to the Employment Act and other relevant labor laws.
• Provide expert advice to HODs and management on IR matters, ensuring compliance with applicable laws and company policies.
• Assist in developing and implementing company policies to mitigate risks and maintain compliance.

Cross-Functional HR Collaboration

• Partner with other HR functions to ensure seamless integration of IR practices across HR operations.
• Participate in HR projects and organisational development initiatives as needed.
• Support activities and programs that enhance employee well-being and satisfaction.

Job Requirement:

• Bachelor's degree in Human Resources, Industrial Relations, Law or a related field. A Master's degree or relevant certification, i.e. Certified Industrial Relations Practitioner is an added advantage.
• At least 5–7 years of experience in industrial relations, employee relations, or HR compliance roles.
• Proven experience in handling labor court proceedings, grievance resolution, and disciplinary processes.
• In-depth understanding of labor laws, including the Employment Act and other relevant legislation.
• Familiarity with drafting show-cause letters, conducting investigations, and managing domestic inquiries.
• Ability to interpret legal amendments and provide actionable advice to ensure compliance.

Job Brief:

We’re a young, fast-paced and creative team looking for a Digital Marketer to join us! In this role, you’ll plan and run campaigns to generate leads and sales. You’ll then analyze and make recommendations to improve their performance. You’ll also support these campaigns through usage of various sales and marketing automation software.

Job Responsibilities:

• Plan and run digital marketing campaigns.
• Monitor and analyze campaign performance to make relevant optimizations to achieve marketing goals.
• Manage marketing automation tools to nurture leads through the sales funnel.
• Manage Google, Facebook and Instagram advertising campaigns.
• Implement data tracking and perform data analysis across advertising platforms.
• Prepare EDMs via MailChimp.
• Stay updated with the latest digital marketing industry trends, techniques, tools and traffic sources.

Job Requirements:

• At least 2-3 years proven experience in marketing
• Proficiency in digital marketing tools and experience with email marketing, social media marketing, running ads, and content marketing
• Problem-solving prowess and excellent communication skills.
• Attention to detail is second nature to you.
• Proficiency in English, mandarin is a plus.
• Target-driven mindset with a focus on achieving marketing objectives and KPIs
• Strong analytical skills and ability to interpret data to drive marketing decisions
• Knowledge of AI tools and technologies in marketing is a plus

Job Summary:

The Customer Support Specialist is responsible for managing all inbound and outbound customer interactions across multiple channels, including phone, chat, email, and social media. This role ensures consistent, high-quality service, efficient management of high interaction volumes, and adherence to response and resolution times. The specialist will also support campaign management activities, including product promotions, service updates, and customer satisfaction surveys. Availability for customer support from 8 AM to 8 PM, Monday to Sunday, including Malaysia public holidays, is required.

Job Description:

1. Handle all inbound and outbound customer interactions across multiple channels, including phone, chat (WhatsApp, Line, etc.), email, and social media.
2. Ensure seamless and efficient communication with customers across all platforms.
3. Maintain consistency and high-quality service across all communication platforms.
4. Ensure that every customer interaction meets our quality standard.
5. Efficiently manage high volumes of customer interactions while maintaining quality and response times.
6. Maintain a maximum response time of 30 seconds for phone calls and 2 minutes for chat and email.
7. Resolve 90% of customer inquiries, problems, or complaints within the first contact.
8. Implement a clear escalation process for complex issues, ensuring resolution within 24 hours.
9. Conduct follow-up calls or messages to ensure customer satisfaction post-resolution.
10. Assist with outbound calls for product promotions, service updates, and customer satisfaction surveys.
11. Identify and segment the target audience for each campaign.
12. Integrate campaign support with our Customer Satisfaction (CSAT) and Net Promoter Score (NPS) strategy.

Job Requirement:

1. Possess a Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.
2. Preferably at least 1 year of related working experience in a contact center.
3. Experience in managing live chats, emails, and inbound calls.
4. Fresh graduates and experienced applicants are welcome (entry-level will be discussed based on your previous experience).
5. Strong communication skills in email, face-to-face conversations, and messenger discussions.
6. Proficiency in English and Malay, both spoken and written; Mandarin is an added advantage.
7. Business writing skills are mandatory.
8. Good typing skills.
9. Strong logical thinking and problem-solving abilities.
10. Ability to work independently in a fast-paced environment.
11. Effective multitasking, prioritization, and time management skills.
12. Demonstrate teamwork consistently.
13. Positive attitude and eagerness to learn.
14. Fast learner with the ability to adapt to changes.
15. Good team player.
16. Willingness to work on a 24/7 shift basis, 5 days a week.

As Employee Relations Specialist, you have responsibility and accountability for the Employee Relations areas for the country(ies) in scope. E.g., implementation of global deliveries and processes, policies, and guidelines. Securing that local laws, practices and needs are captured and catered for.  Facilitating alignment between global and local needs to achieve common approach and delivery where needed. 

To be successful in your role you ensure that your part of the Employee Relations network have the right competence, work multi and contributing to the business needs by taking responsibility for the whole. By having a holistic approach and proactively ensuring market intelligence, you enable agile solutions, compliance to existing and upcoming legislations, mitigate risks and solve problems to support the business needs.

Key responsibilities

• Provide legal support, secure compliance, and represent H&M Group as an employer in the local market; Responsible for negotiations with local work councils and unions, incl. collective bargaining. negotiations. 
• Set and implement a systematic way of working within the health and safety area by investigating, risk assessing, raising awareness, mitigating potential risks, and following up across the organization together with the Security team.
• Secure proactive management of incidents, accidents, risk observation and reporting throughout the business operation in cross collaboration with local Security team. 
• Give expert advice on People Relations and support to managers, HR, and other functions in the local market; secure all Managers have relevant competence and tools regarding People Relations.
• Collaborate with Group CoE People Relations to implement and adapt policies, guidelines, and frameworks locally. 

Your Career

As a Domain Consultant for SOC Transformation you will be the expert for our Cortex portfolio, a Next-Gen AI-powered security operations platform.  You will play a key role in defining technical solutions that secure a customer’s key business imperatives.  You evangelize our industry leading solutions in Security Intelligence and Automation, XDR, Attack Surface Management, SOAR and Incident Response that establish Palo Alto Networks as a customer’s cybersecurity partner of choice.
 

Your Impact

• Collaborate with account teams to recommend and develop customer solutions within your assigned specialization area

• Present to customers as our expert at all levels in the customer hierarchy, from practitioner to senior leadership

• As the main technical point of contact for Cortex, you will assist and collaborate to respond effectively to RFIs/RFPs.

• Lead and support customer demonstrations that showcase our unique value proposition

• Scope and lead Proof of Value (PoV) projects for prospective customers and partners based on best practices to ensure technical win in your assigned opportunities

• Drive high technical validation and PoV win rates within your assigned specialization area

• Responsible for discussing and highlighting product alignment with customer requirements and differentiation

• Architect solutions that will help our customers strengthen and simplify their security posture

• Document High-Level Design and Key Use Cases to ensure proper implementation and value realization of Palo Alto Networks Solutions

• Help our customers build and develop further their services around Cortex solutions

• Lead conversations about industry trends and emerging changes to the security landscape 

• Discuss, with credibility, competitive offers in the marketplace and position ours as the best alternative

• Position Palo Alto Networks or Partner delivered services as appropriate to ensure proper implementation and value realization of Palo Alto Networks solutions

• Initiate projects to improve individual team’s performance

• Implement organizational policies & help others adopt

• Act as a conduit for customer feedback to Product Management, Technical Marketing, competitor intelligence, and R&D to create requirements and deliver product features for our customers

The Core Job:  

• Understand existing As-Is Processes through Observation, User Interviews, Existing SOPs/ Policies of the department concerned, and its relevant Line of Business (LOB).
• Establish a Service Level Agreement (SLA) for tasks performed by the department’s staff (Within control only), based on current practice and Bank Negara Malaysia (BNM) guidelines.
• Expand the QAQC framework to all Third Party Assistance to ensure they are following the SLA, Guidelines, and compliance.
• Prepare QAQC Checklist for the department concerned and its relevant LOB & TPA.
• Set QAQC assessment frequency and determine the number of cases to be audited per person.
• Set Key Performance Indicator (KPI), based on the total percentage (%) of QAQC assessment evaluation.
•  Perform QAQC Assessment.
• Compile the evaluated checklists and list down the findings based on the assessment, identify gaps, pitfalls, and shortcomings based on QAQC Audits, and propose solutions.
• Review the level of adherence to process and compliance among staff, escalate lapses, and monitor Composite Risk Rating (CRR) tracking to ensure compliance and implementation of solutions, with the relevant stakeholders.
• Post assessment, discuss with relevant stakeholders and review the level of adherence to process and compliance among staff, escalate lapses, and monitor Composite Risk Rating (CRR) tracking to ensure compliance and implementation of solutions.
• Validate and verify SOPs/ WIs of all processes.
• Ensure that all processes strictly follow SOPs/ WIs, in day-to-day operations.
• Inform the department HOD/ reporting manager immediately in the event of any discrepancies/ lapses in SOPs/WIs.
• Identify gaps/ pitfalls/ shortcomings of processes in terms of BNM, Legal, Compliance, Risk, HR & Admin.
• Translate these requirements into viable solutions, capable of handling documentation, workflow management, reporting & other additional regulatory requirements, and exceptions such as legal, and data analytics.



Job Requirement:

• Candidate should possess a Bachelor Degree or equivalent in All Business Field
• Preferably at least 1 year of related working experience.
• Preferably undefined specializing in Finance / Banking / Insurance or equivalent.
• Good communication skills in English,Malay language for both spoken and written
• 1 undefined positions available

The Ranger Operations Specialist is responsible for overseeing the effective management of day-to-day operations and workforce resources for Intellectʼs helpline and crisis intervention services. This role includes managing a team of helpline and crisis intervention supervisors globally, who are accountable for supervising helpline rangers on shift and delivering crisis intervention support to clients. The new hire will be in charge of manpower planning and rostering, workforce performance and service management. Their responsibilities will include tasks such as handling leave approvals, addressing workforce challenges and performance gaps, and contributing to operational policies or protocols.

• Team Management and Leadership

• Lead a team of helpline and crisis intervention supervisors, ensuring effective performance and adherence to operational standards
• Provide ongoing guidance and support to supervisors and rangers to ensure consistent, high-quality service delivery
• Develop, implement and monitor key performance indicators to assess service quality and staff performance in line with organisational goals
• Conduct Root Cause Analyses (RCA) to investigate incidents of non-compliance, unresponsiveness or other behaviour concerns, and develop actionable improvement plans
• Conduct regular monitoring of supervisors and rangersʼ performances, sharing feedback and implementing corrective actions to address gaps when necessary to uphold the highest quality standards and SLAs

• Workforce Management

• Establish and manage daily rostering of supervisors and rangers to ensure proper shift coverage for 24/7 global operations, while adhering to regional labor laws and organizational guidelines
• Oversee assignment of rangers to the appropriate platforms based on their skills, availability, and language capabilities to enable optimal resource utilisation and efficient service delivery
• Manage leave approvals and implement strategies as needed to maintain consistent service levels and quality, balancing ranger well-being with operational needs
• Monitor real-time service levels and workforce performance, making adjustments as needed to maintain operational efficiency

• Service Delivery and Crisis Support

• Ensure that helpline and crisis intervention services are provided in a timely and professional manner, meeting the needs of clients
• Act as a point of escalation for complex or high-risk crisis cases to offer strategic guidance and support, while being prepared to step in and directly manage escalated helpline calls, manager support helpline and crisis intervention requests, assessments, deployments as needed
• Oversee crisis response processes, ensuring that interventions are effective, documented and in line with organisational policies

• Operational Planning G Oversight

• Track and analyse operational and service metrics, leveraging them for data-driven insights to enable timely, informed decision-making and drive continuous improvement efforts
• Proactively identify, assess, manage and monitor operational risks to ensure continuity of the businessʼs core services
• Develop and implement business continuity plans to maintain consistent service delivery in the event of unexpected disruptions or emergencies
• Work closely with cross-functional teams to ensure coordinated efforts, including manpower planning and recruitment, aligned communications on latest updates and effective service delivery
• Provide regular reports to leadership team on operational status, challenges, and achievements

• Quality Assurance G SOP Management

• Develop, review and refine operational policies, procedures, and protocols related to helpline and crisis intervention services based on operational feedback, evolving needs and industry best practices
• Maintain and regularly update a shared repository of operational resources, including guidelines, training materials, and FAQs to ensure supervisors and rangers have the resources they need
• Ensure that all supervisors and rangers are trained on and compliant with established policies and protocols, quality standards and service level agreements
• Drive training and development roadmap for both supervisors and rangers, including technical and quality training

• Masterʼs Degree in Counselling or Clinical Psychology, with relevant local regulation and licensing qualifications as a mental health professional

• 5-7 years of professional experience in EAP consulting, clinical practice, crisis intervention or mental health consultancy, with strong background in supporting managers on people or team management challenges
• At least 3-4 years of supervisory experience, ideally in an EAP setting, helpline operations, or a similar role managing a mental health service team
• Strong leadership, communication, and interpersonal skills
• Excellent problem-solving and conflict resolution abilities, including ability to handle complex enquiries and manage issues proactively
• Proven organizational skills to manage multiple tasks and priorities effectively, and meet deadlines in a fast-paced setting
• Ability to work collaboratively with cross-functional teams
• Proficient in data monitoring and analysis, utilising tools and software used in helpline operations, and maintaining up-to-date documentation
• Ability to adapt and thrive in a dynamic, rapidly changing environment
• Familiarity with GDPR, HIPAA, or equivalent data protection standards related to mental health service delivery is a bonus
• Fluent in English and local language, both written and spoken

• Work in a diverse environment with people from over 10 countries
• Unlimited annual leaves
• Work flexibility
• Medical coverage
• Annual Wage Supplement (Bonus)
• Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)
• Birthday Leave (1 day)
• Holidays off
• Quarterly mental health day off
• Mental health benefits (Premium access to our app!)
• Work-life balance and employee wellness
• Regular social events where we have non work-related fun

Overview: We're seeking a proactive and independent Panel Support Specialist to oversee the seamless interaction with our TV and Digital panel members. This role involves managing a variety of tasks, including troubleshooting app/ software challenges faced by panel members, reporting issues to the relevant stakeholders and follow-up per case, conducting re-training sessions as needed to vendors/ members when needed. Additionally, you'll be supporting in panel communications to run campaigns and boost engagement with panel members.

Responsibilities: 

• Effectively address queries and concerns from panel members through email and other communication channels. Provide timely and accurate responses, maintaining a high standard of customer service and experience.
• Troubleshoot and address issues reported by panel members (i.e. TV and Digital panels and Content Insights panels)
• Conduct panel member database maintenance and quality control validations from time to time to ensure
• Provide support to Panel Communication Specialist, write and edit high-quality content for various communication channels, including monthly newsletters, weekly bulletins, web member portal updates, email campaigns, and other ad-hoc materials. Ensure content is engaging, informative, and tailored to the preferences of our panel members.
• Perform detailed data checks and reporting, highlighting any discrepancies or potential issues
• Support in managing database of household, individual and technical information
• Support in market research fieldwork to collect media consumption and annual updates on social demographic information from panel members
• Proactively engage and manage technicians/part-timers to ensure operation runs smoothly
• Comfortable collaborating remotely with fellow team members and with cross-functional teams within the organization, such as market researchers, data processing, and technical teams, to gather insights and information required

Job Summary:

The Customer Support Specialist is responsible for managing all inbound and outbound customer interactions across multiple channels, including phone, chat, email, and social media. This role ensures consistent, high-quality service, efficient management of high interaction volumes, and adherence to response and resolution times. The specialist will also support campaign management activities, including product promotions, service updates, and customer satisfaction surveys. Availability for customer support from 8AM to 5PM / 9AM to 6PM / 10AM to 7PM / 11am to 8PM, Monday to Sunday, including Malaysia public holidays, is required.

Job Description:

1. Handle all inbound and outbound customer interactions across multiple channels, including phone, chat (WhatsApp, Line, etc.), email, and social media.
2. Ensure seamless and efficient communication with customers across all platforms.
3. Maintain consistency and high-quality service across all communication platforms.
4. Ensure that every customer interaction meets our quality standard.
5. Efficiently manage high volumes of customer interactions while maintaining quality and response times.
6. Maintain a maximum response time of 30 seconds for phone calls and 2 minutes for chat and email.
7. Resolve 90% of customer inquiries, problems, or complaints within the first contact.
8. Implement a clear escalation process for complex issues, ensuring resolution within 24 hours.
9. Conduct follow-up calls or messages to ensure customer satisfaction post-resolution.
10. Assist with outbound calls for product promotions, service updates, and customer satisfaction surveys.
11. Identify and segment the target audience for each campaign.
12. Integrate campaign support with our Customer Satisfaction (CSAT) and Net Promoter Score (NPS) strategy.

Job Requirement:

1. Possess a Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.
2. Preferably at least 1 year of related working experience in a contact center.
3. Experience in managing live chats, emails, and inbound calls.
4. Fresh graduates and experienced applicants are welcome (entry-level will be discussed based on your previous experience).
5. Strong communication skills in email, face-to-face conversations, and messenger discussions.
6. Proficiency in Thai and English, both spoken and written; proficiency in Mandarin is an added advantage.
7. Business writing skills are mandatory.
8. Good typing skills.
9. Strong logical thinking and problem-solving abilities.
10. Ability to work independently in a fast-paced environment.
11. Effective multitasking, prioritization, and time management skills.
12. Demonstrate teamwork consistently.
13. Positive attitude and eagerness to learn.
14. Fast learner with the ability to adapt to changes.
15. Good team player.
16. Willingness to work on a 24/7 shift basis, 5 days a week.

We are looking for someone who wants to invest in their long-term career and learn more about low code no code technologies and how they can be applied to business processes to facilitate automation . You should love challenges and working across different tools and technologies, with the ability to learn through independent research, assisted by mentors, buddies, and experts. You should prefer simple, sustainable solutions over complex ones, get excited about sharing your knowledge and derive satisfaction helping and enabling others.

Here are some of the skills and experience that will help you in this role.

• Designing and developing automated business solutions
• Integrating Open Source and vendor software to deliver automated solutions
• Strong Commitment to on-going learning and self-improvement
• Exposure/Certifications in Microsoft Power Platform or equivalent an advantage
• Prior experience in writing requirements beneficial
• Prior experience working in an agile IT environment is an advantage. 
• Business process improvement and mapping skills (e.g. in MS Visio, DrawIO ) is highly beneficial
• Familiarity with ADO, JIRA or other task planning applications a plus
• Responsible for understanding and analyzing the business issue and translating the issue into requirements and user stories
• Map the as-is process and to be process, explore, identify, and test new innovative solutions for process re-engineering/digitisation/automation
• Work with the team to design a solution, develop and implement various process improvement tools and techniques including Workflow, Robotic Process Automation (RPA), Optical Character Recognition (OCR), Natural Language Processing (NLP), Machine Learning (ML), Process Mining and Analytics Dashboard to meet end-to-end business requirements
• Responsible for design and developing solutions through an iterative process to meet business needs
• Ensure the completeness, effectiveness, and sustainability for the implementation of proposed appropriate solution
• Create and document test procedures and scenarios for user acceptance test
• Working with a dynamic team to refine and expand the automation based upon user feedback
• Support the team in the adoption and implementation of the solutions

Job Description

• Ensure that all documents comply with company policies, legal requirements, and industry regulations. 
• Identify any discrepancies or irregularities and take appropriate action to address them. 
• Collaborate with internal teams, to resolve issues related to document verification and compliance. 
• Communicate effectively with external stakeholders to clarify requirements or request additional information as needed.
• Maintain accurate records of refund and reimbursement transactions, including detailed documentation of approvals, payments, and communication with stakeholders. 
• Generate reports on refund and reimbursement activity for management review and audit purposes.
• Communicate with users regarding refund status, providing clear explanations and assistance as needed. 
• Process refunds accurately and efficiently through backend systems and maintaining proper documentation.
• Gather feedback from users regarding their experience with our applications and services, capturing both technical issues and general feedback. 
• Provide clear and concise instructions to users via email to guide them through issue resolution steps or escalate issues as necessary. 
• Address user inquiries and concerns related to application difficulties, and functionality errors.

Job Requirements:

• Hold a Diploma/Advanced Diploma, Bachelor's Degree, or equivalent qualification in any field. 
• Preferably possess backend support working experience, with a minimum of 1 year in a related role. 
• Open to both fresh graduates and experienced applicants; entry-level discussions are possible based on previous experience. 
• Previous experience in backend support, customer service, or related roles is highly preferred. 
• Proficiency in English, Mandarin and Cantonese spoken and/or written.
• Demonstrate a strong attention to detail and accuracy in processing documents and data. 
• Possess excellent communication and interpersonal skills. 
• Ability to work both independently and collaboratively within a fast-paced environment. 
• Proficient in Microsoft Office Suite and other relevant software applications. 
• Familiarity with Hong Kong regulations pertaining to driver qualifications and vehicle requirements is considered advantageous. 

• Create a comfortable atmosphere and a good working environment by setting a good example with simple, straight forward behaviour.
• Be clear in communicating to contractors and vendors, ensure their works are in compliance with their PPM, in house rules, safety measures, and emergency procedures
• Listen to and work towards completing goals, work assignments in a timely manner, update and feedback on plans and results and ensure that you understand the overall strategy.
• Support your co-workers and be a good listener. Promote your own or your co-workers' special abilities and allow your manager the opportunity to develop and support your own initiatives.
• Work towards department goals and the goals of IKEA
•Ensure all works minimise disruption, risk and inconvenience to co-workers, visitors and customers

• Plan and implement digital marketing campaigns across Ricebowl social media channels including email, social media, KOL and content marketing.
• Create and manage engaging content for social media and other platforms to drive traffic and engagement.
• Monitor, analyze and report on marketing campaign performance.
• Analyze user behaviors, campaign results and social media metrics to optimize and improve marketing efforts.
• Familiar with XiaoHongShu platform user base, content trends and marketing opportunities.

We are seeking a superstar Performance Marketing Specialist who will be driving the growth of PRISM+ Malaysia by enhancing and optimizing customer experience funnels. Being a high growth electronics company, we are looking for a candidate who will be a passionate strong self-starter to manage PRISM+ Malaysia marketing needs.

This experienced and entrepreneur individual will help us oversee and lead the entire media buying from Facebook Ads, Google Adswords, SEO & SEM and email marketing. This driven person will also need to generate data-driven commercial insights, execute high-budget with constant optimization digital campaigns, and manage advertising platform partners. The candidate will be considered a key member of PRISM+ overseas expansion team and will report to Malaysia Marketing Lead and Country Director of Malaysia.

Responsibilities of a Performance Marketing Specialist but are not limited to:

• Formulate, execute, and report on paid advertising campaigns on various platforms including but not limited to Facebook, Instagram, Google & TikTok
• Conduct in-depth monitoring and tracking systems using Google Analytics and Google tag manager
• Reporting on set metrics to generate insights for ads optimization, A/B testing and website improvements
• Be passionate about copywriting. Analyze and optimize copywriting phrases to achieve different marketing objective of company
• Performance marketing copy writing
• Product unique selling proposition copywriting
• Come up with innovative marketing campaign
• Set campaign objectives and performance targets for each major campaign, with rationale, anticipation of results and ROI
• Execute all key aspects of the campaign
• Proven ability to communicate effectively to drive positive outcomes with key stakeholders (especially design team on creatives requirements)
• Foster strong relationships with external stakeholders (i.e Facebook/Google account managers)

• Proficient in Facebook Ads platform (>3 years of Experience)
• Proficient in Google Adwords, Google Analytics and Google Tag manager (>1 year of Experience)
• Bachelor's Degree in Business and Marketing, or any relevant course of studies
• At least 3-4 years' experience in digital marketing - preferred to be in performance marketing agency or e-commerce company
• You should have successfully scaled and led result driving marketing campaigns with clear management reporting metrics to measure success
• Thrives in dynamic, uncertain, and fast-moving environments, a hustler
• A strong level of passion to understand thoroughly performance advertisement growth metrics

Job Brief:

Ensure compliance with the Company’s Underwriting and Treaty Guidelines, including determining retention levels and managing referrals.

Job Responsibilities:

1. Ensure all underwriting matters adhere to the Company’s Underwriting and Treaty Guidelines. 
2.  Explore business opportunities, especially within new Ecosystems such as digital Platforms. 
3. Provide timely and competitive quotation and technical support to Marketers, Agents, Brokers, and other Partners. 
4. Market Underwriting including meetings/negotiations with all Distribution Partners. 
5.  Establish a Growth Business Plan for the respective Portfolio and follow up on the execution/implementation.
6.  Build relationship with professional reinsurers to get support on specialized Marine Classes of Business. 
7.  Determine the retention level in accordance with the Company’s Underwriting and Treaty Guidelines. 
8.  Ensure all referrals from Marketers, Agents, Brokers, and other Partners are attended to in a timely manner. 
9.  Provide technical advice and support on underwriting matters to Marketers, Agents, Brokers, and other Partners. 
10. Embrace & provide Product, System, and Process knowledge. 
11.  Provide technical training to identified key Sales colleagues. 
12.  Ensure reinsurance placement is in order prior to risk inception. 
13.  Perform Portfolio Management by analysing Marine Portfolio performance and taking respective action where necessary. 
14.  Analyse Claims Frequency and Severity within the respective Portfolio to take respective action where necessary 
15. Assist immediate superior to perform any tasks as assigned.

Job Requirements:

1. Graduate or Diploma in MII. 
2. Growth Mindset and capability to actively drive and support Business Development 
3. High level of confidence to deal with Business Partners across all Distribution Channels 
4. Open-minded Team Player with strong communication skills to drive change.

Diversity & Inclusion Commitment

The Company is committed to providing equal employment to all individuals regardless of their race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status or any other characteristic protected by applicable laws.

We try make sure everyone has a fair chance to work with us, no matter where they’re from or who they are. We believe having different kinds of people on our team makes us better and more creative. Our friendly environment is all about treating every person with respect and making sure everyone’s ideas count. We want people from all all walks of life to apply and be part of our mission to create a place where everyone is welcome and valued.

• Uncover Opportunities: Research and track down contact info for clients through LinkedIn, websites, and professional networks.
• Creative Outreach: Use personalized strategies to engage clients via email, phone, and social media.
• Stay Organized: Keep client databases accurate and up-to-date with contact details and interaction history in our CRM.
• Collaborate: Work closely with the sales team to qualify leads and assess client potential.
• Measure Success: Analyze engagement data to refine methods and achieve better results.
• Be the Face of AJobThing: Represent the company with professionalism in all client interactions.