Job Description:

Supports the project managers and the project stakeholders in planning, executing, monitoring, and controlling the projects within an organization. A PMO can also provide guidance, standards, tools, and best practices for project management, as well as facilitate communication, collaboration, and learning across the projects. A PMO can operate at different levels, such as portfolio, program, or project level, depending on the scope and complexity of the projects.

Here’s an overview of Project Management Officer’s (PMO) responsibilities across project phases:

Initiation: Define project objectives and scope to align with organizational goals and address business needs effectively.

Planning and Design: Develop comprehensive project management plans that outline deliverables, timelines, budgets, and resource requirements for successful project execution.

Execution: Facilitate the implementation of project plans, coordinate activities, and ensure the timely delivery of project deliverables to stakeholders.

Monitoring and Controlling: Continuously monitor project progress, identify potential issues or risks, and implement corrective measures to keep the project on track and within scope.

Closure: Conclude the project activities, assess project performance, and generate a project closure report to document achievements, lessons learned, and recommendations for future projects. 

Requirements:

• Bachelor’s degree or equivalent
• Proven work experience as a Project Management Officer or similar role
• Strong leadership skills.
• Good written and verbal communication skills
• Strong attention to details and technicalities
• Excellent organizational and technical abilities
• Good interpersonal and multi-tasking skills
• Relevant training and/or certifications as a Project Management Officer

Perks & Benefits

• Commission and bonus
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Open culture
• Dental insurance
• Vision insurance
• Paid training and development
• Remote work flexibility

Role & Responsibilities:

1. Contract Lifecycle Management: Work with the Contract Manager to manage the creation, ongoing maintenance, and review of all contracts with business principals, partners, vendors, and customers to mitigate risk and maximize value for the company.
2. Point of Contact and Negotiations: Act as the primary point of contact for all parties in matters related to contract management and negotiate favorable terms to fully describe the engagement, services, and delivery for the company.
3. Negotiation Strategies: Develop and execute negotiation strategies that minimize potential losses to the company while fostering win-win solutions.
4. Stakeholder Collaboration: Maintain continuous communication with business partners, internal sales teams, and relevant stakeholders about contractual issues to enhance relationships and decision-making.
5. Service and Performance Monitoring: Review the contractual performance of both parties to ensure compliance with terms, identify conflicts, and address changes or resolutions required during contract renewal.
6. Deadline and Deliverable Management: Maintain deadlines on deliverables and ensure timely follow-ups with relevant stakeholders to avoid delays in contract execution.
7. Regulatory Compliance and Documentation: Administer documentation, record-keeping, and risk reporting to management while ensuring adherence to organizational and regulatory standards.
8. Service Improvement: Demonstrate continuous commitment to service improvement by engaging relevant stakeholders and identifying opportunities for better contract management practices.

Perks & Benefits

• Employee equity
• Nearby public transport
• Central location
• Medical insurance
• Personal leave
• Personal development opportunities

Role & Responsibilities:

1. Contract Lifecycle Management: Work with the Contract Manager to manage the creation, ongoing maintenance, and review of all contracts with business principals, partners, vendors, and customers to mitigate risk and maximize value for the company.
2. Point of Contact and Negotiations: Act as the primary point of contact for all parties in matters related to contract management and negotiate favorable terms to fully describe the engagement, services, and delivery for the company.
3. Negotiation Strategies: Develop and execute negotiation strategies that minimize potential losses to the company while fostering win-win solutions.
4. Stakeholder Collaboration: Maintain continuous communication with business partners, internal sales teams, and relevant stakeholders about contractual issues to enhance relationships and decision-making.
5. Service and Performance Monitoring: Review the contractual performance of both parties to ensure compliance with terms, identify conflicts, and address changes or resolutions required during contract renewal.
6. Deadline and Deliverable Management: Maintain deadlines on deliverables and ensure timely follow-ups with relevant stakeholders to avoid delays in contract execution.
7. Regulatory Compliance and Documentation: Administer documentation, record-keeping, and risk reporting to management while ensuring adherence to organizational and regulatory standards.
8. Service Improvement: Demonstrate continuous commitment to service improvement by engaging relevant stakeholders and identifying opportunities for better contract management practices.

Requirements:

1. Qualifications: Bachelor’s degree in law or a related field.
2. Experience: Minimum 3 years of experience in IT technology contracting, including familiarity with Malaysian law and regulations, particularly around data confidentiality and privacy.
3. Skills:

• Excellent verbal and written communication skills, with the ability to explain complex terms clearly.
• Strong organizational and deadline management skills.
• Proficiency in applying organizational standards to develop efficient contract management processes.

Perks & Benefits

• Employee equity
• Nearby public transport
• Central location
• Medical insurance
• Personal leave
• Personal development opportunities

A results-oriented IT Administrator and Data Security Officer is responsible for managing the organization's IT infrastructure and safeguarding its data assets. the role involves supervising the IT department, upgrading hardware and software, troubleshooting issues, and maintaining efficient network and server operations. they ensure the optimization of IT infrastructure performance to enhance system efficiency across the company. Additionally, implement robust data security measures, including encryption and access controls, conduct risk assessments, and address vulnerabilities to prevent breaches. The position requires ensuring compliance with regulations like GDPR or HIPAA, training staff on IT and cybersecurity best practices, and responding effectively to security incidents. This dual role fosters a secure, efficient, and resilient IT environment that supports organizational goals.

Specific Responsibilities:

• Monitoring and maintaining networks and inventory lists for both software and hardware
• Monitor and maintain tech refresh plans for both software and hardware
• Upgrading, installing and configuring new hardware and software to meet company objectives.
• Implementing security protocols and procedures to prevent potential threats.
• Creating user accounts and maintain access contro based on principle of least privilege
• Maintain information and cyber security hygiene for all systems
• Performing diagnostic tests and debugging procedures to optimize computer systems.
• Documenting processes, as well as backing up and archiving data.
• Developing data retrieval and recovery procedures.
• Designing and implementing efficient end-user feedback and error reporting systems.
• Keeping up to date with advancements and best practices in IT administration.
• Creating email & WECARE for new hire.
• Update and maintaining the L&D Portal.
• Coordinate with provider for maintenance and system issue (3CX, Unifi, EntryPass, WeCare, etc)
• On call and standby for any system maintenance or disruptions in the office, including after office hours, on weekends, and on public holidays.
• Ad Hoc Task

Perks & Benefits

• Casual dress code
• Regular team activities
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and development

We are specialists in corporate advisory, corporate financing, and strategic advisory. We are proud of our affiliations with professional firms from the Accounting, Audit & Legal industry.

The Department of Corporate Finance has been actively involved in insolvency practice since 2007, while our Partners have over 15 years of practice in insolvency. We are dedicated to helping businesses navigate financial distress and restructure for future success.

We are looking for skilled Legal Executives with a passion for Insolvency Practice to join our dynamic team.

Responsibilities:

1. Oversee and manage insolvency cases, including liquidation, bankruptcy, and administration.
2. Prepare correspondences, reports, and presentations and attend to statutory meetings
3. Handling administrative and management of cash books and accounts of companies under liquidation and/or receivership
4. Conducting company searches and lodgements of documents/forms with SSM
5. Conduct financial analysis to evaluate the financial health of distressed companies.
6. Ensure compliance of legal formalities and ethical standards are adhered to with regards to companies under liquidation and/or receivership—advertisements, gazettes, liaising with insolvency department, etc
7. Liaise with creditors, debtors, and other stakeholders to negotiate and resolve financial issues.
8. Prepare comprehensive reports and documentation for court proceedings and creditor meetings.

Requirements:

1. Bachelor's degree in Law.
2. At least 3 years of experience in corporate recovery & insolvency practice.
3. In-depth knowledge of corporate law, commercial transactions, mergers and acquisitions, contract law, regulatory compliance, and corporate governance principles.
4. Familiar with SSM, LHDN, insolvency compliance, accounting standards, tax laws, and filing procedures.
5. Exceptional report writing skills, with the ability to create clear, concise, and informative documents.
6. Ability to manage multiple cases and meet tight deadlines.
7. Able to travel when required
8. Ability to work independently and is a collaborative team player with attention to detail

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport

我們是企業諮詢、企業融資和策略諮詢的專家。我們為與會計、審計和法律行業的專業公司的合作關係感到自豪。

公司財務部自2007年以來一直積極參與破產實踐，而我們的合夥人在破產實踐方面擁有超過15年的經驗。我們致力於幫助企業渡過財務困境並進行重組以實現未來的成功。

我們正在尋找對破產實踐充滿熱情、技術精湛的法律主管加入我們充滿活力的團隊。

職責：

1. 監督和管理破產案件，包括清算、破產和管理。
2. 準備信件、報告和簡報並參加法定會議
3. 處理清算和/或接管公司的現金簿和帳戶的行政和管理
4. 進行公司搜尋並向 SSM 提交文件/表格
5. 進行財務分析以評估陷入困境的公司的財務狀況。
6. 確保處於清算和/或接管狀態的公司遵守法律程序和道德標準—廣告、公報、與破產部門聯絡等
7. 與債權人、債務人和其他利害關係人聯絡，協商並解決財務問題。
8. 為法庭訴訟和債權人會議準備全面的報告和文件。

要求：

1. 法學學士學位。
2. 至少 3 年企業復甦和破產實務經驗。
3. 對公司法、商業交易、併購、合約法、監管合規和公司治理原則有深入的了解。
4. 熟悉SSM、LHDN、破產合規、會計準則、稅法和備案程序。
5. 出色的報告寫作技巧，能夠創建清晰、簡潔且內容豐富的文件。
6. 能夠管理多個案件並在緊迫的期限內完成任務。
7. 需要時可以出差
8. 能夠獨立工作，具備團隊合作精神，注重細節

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通

Job Description

• -Support administrative tasks such as RFP/RFQ work creation, storing SOW/contract documentation correctly, and price consolidation and analysis and communication support.
• Liaising on a day-to-day basis with Service Delivery Manager (SDM)/ vendors in relation to project acquisitions.
• Research and recruit potential new partners/suppliers in the region
• Handle general administrative tasks like data entry and maintain partner databases, records, reports and spreadsheets
• To undertake such other duties as may from time to time be assigned by the Partner Manager, APAC

Requirement

• You have an admin background and at least 1-2 years of experience
• Good English communication skills both written and verbal
• Good administration skillsets and proficient in MS Office & Excel
• Determination, autonomy, self-driven and personal motivation are terms that define you.
• Willing to work hard and under pressure
• You are flexible, can support an important workload, and are open to new organizational techniques.
• You like team working and contact with the staff as well as the clients.
• Detail oriented and meticulous, with an understanding of and commitment to diversity and inclusion.
• Daily Office attendance is mandatory during probation period of 6 months.

Perks & Benefits

• Employee equity
• Central location
• Medical insurance
• Personal leave

以結果為導向的 IT 管理員和資料安全官負責管理組織的 IT 基礎架構並保護其資料資產。該角色包括監督 IT 部門、升級硬體和軟體、解決問題以及維護高效的網路和伺服器營運。他們確保 IT 基礎設施效能的最佳化，以提高整個公司的系統效率。此外，實施強大的資料安全措施，包括加密和存取控制、進行風險評估並解決漏洞以防止洩漏。該職位需要確保遵守 GDPR 或 HIPAA 等法規，對員工進行 IT 和網路安全最佳實踐培訓，並有效回應安全事件。這種雙重角色創造了一個安全、高效、有彈性的 IT 環境來支援組織目標。

具體職責：

• 監控和維護軟體和硬體的網路和庫存列表
• 監控和維護軟體和硬體的技術更新計劃
• 升級、安裝和配置新的硬體和軟體，以滿足公司目標。
• 實施安全協議和程序以防止潛在威脅。
• 基於最小權限原則建立使用者帳戶並維護存取控制
• 維護所有系統的資訊和網路安全衛生
• 執行診斷測試和調試程序以優化電腦系統。
• 記錄流程以及備份和歸檔資料。
• 開發資料檢索和復原程序。
• 設計和實施高效的最終用戶回饋和錯誤報告系統。
• 隨時了解 IT 管理的最新進展和最佳實務。
• 為新員工創建電子郵件和我們關心。
• 更新和維護 L&D 入口網站。
• 與提供者協調維護和系統問題（3CX、Unifi、EntryPass、WeCare 等）
• 隨時待命，應對辦公室內的任何系統維護或中斷，包括下班時間、週末和公共假期。
• 臨時任務

津貼和福利

• 休閒著裝要求
• 定期團隊活動
• 醫療保險
• 事假
• 開放文化
• 個人發展機會
• 有薪培訓和發展

Position: Admin cum Accountant

Location: Block B-G-2 Jalan Pju 8/1 Bandar Damansara Perdana PETALING JAYA, Selangor, 47820 Malaysia

Job Type: Full-time

Application Deadline: 31/12/2024

We are looking for a motivated, detail-oriented, and highly organized individual to join our team as an Admin cum Accountant. This role combines administrative support with accounting responsibilities, and we are seeking someone who is proficient in both areas to help ensure smooth operations of the office.

Key Responsibilities:

Administrative Duties:

• Manage office supplies, equipment, and general administrative tasks.
• Answer and direct phone calls, emails, and other communications.
• Organize and schedule appointments, meetings, and travel arrangements.
• Prepare and maintain office documents, reports, and files.
• Coordinate with different departments and external vendors as required.
• Handle correspondence, drafting letters, and managing office documents.

Accounting Duties:

• Maintain accurate financial records and bookkeeping.
• Prepare and process invoices, receipts, and payments.
• Assist in preparing monthly, quarterly, and yearly financial reports.
• Reconcile bank statements and ledgers.
• Monitor accounts payable and receivable.
• Ensure compliance with company policies, financial regulations, and tax laws.

Requirements:

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• Proven experience as an administrator or accountant (at least [X] years preferred).
• Proficiency in Microsoft Office, especially Excel, and accounting software (QuickBooks, Tally, etc.).
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Ability to maintain confidentiality and demonstrate a high level of integrity.
• Knowledge of accounting principles and procedures.
• Attention to detail and accuracy.

Benefits:

• Competitive salary and benefits.
• Professional development opportunities.
• Friendly and supportive work environment
• Salary RM3000 - RM20,000 (Basic Plus Commissions)

If you are a proactive, reliable individual who thrives in both administrative and accounting roles, we would love to hear from you!

To apply, please send your resume and a cover letter to quickloan.qlc@gmail.com/ quickoan.irene@gmail.com or apply through this website.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Personal leave

Job Summary:

The Sales & Project Management Manager is responsible for maintaining and driving sales growth while managing and executing projects that align with business objectives. This role requires a strategic thinker with a strong understanding of sales processes and excellent project management skills to ensure the successful delivery of initiatives that boost revenue and client satisfaction.

Key Responsibilities:

Sales Management:

1. Identify and pursue new business opportunities to meet and exceed sales targets.

2. Develop and maintain relationships with key clients, understanding their needs and providing tailored solutions.

3. Prepare and present sales proposals, negotiate deals, and close deals.

4. Monitor market trends and competitor activities to identify potential growth opportunities.

5. Collaborate with the marketing team to develop sales campaigns that drive customer engagement and conversions.

Project Management:

1. Plan, execute, and oversee projects from concept to completion, ensuring alignment with company goals.

2. Define project scope, objectives, and deliverables in collaboration with stakeholders.

3. Develop and manage project timelines, budgets, and resources.

4. Coordinate with cross-functional teams, including sales, sourcing & purchasing, operations, to ensure seamless project execution.

5. Track project progress, identify risks, and implement corrective actions as needed.

Client Relationship Management:

1. Serve as the primary point of contact for clients during the project lifecycle, ensuring their needs are met and expectations are managed.

2. Conduct regular check-ins with clients to provide updates, gather feedback, and ensure satisfaction.

3. Handle client inquiries, complaints, and issues promptly and professionally.

Reporting & Analysis:

1. Monitor sales performance metrics and generate regular reports for management.

2. Analyze project outcomes and sales data to identify areas for improvement.

3. Provide insights and recommendations based on data analysis to optimize future sales strategies and project management practices.

Team Collaboration:

1. Work closely with the sales, marketing, operations, sourcing & purchasing to share insights, strategies, and best practices.

2. Participate in team meetings, providing updates on sales progress and project status.

3. Assist in training and mentoring junior staff as needed.

Qualifications:

Education: Diploma Or Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.

Experience: 4-5 years of experience in sales, project management, or a related role.

Skills:

1. Strong sales acumen with a proven track record of meeting or exceeding sales targets.

2. Excellent project management skills, including the ability to manage multiple projects simultaneously.

3. Strong communication and negotiation skills.

4. Language Proficiency: Fluent in English, Mandarin & Malay.

5. Possesed own transport, willing to travel with valid.

6. Preferably worked in related agency of fast moving goods marketing, event, advertising, consultating company of similar industry.

7. Personal Attributes: Self-driven, highly organized, with strong attention to detail and the ability to work under pressure.

*Preferred Language of English and Mandarin

What We Offer:

1. Competitive salary and benefits package.

2. Opportunity to work on exciting projects with top-tier clients.

3. Creative and collaborative work environment.

4. Professional development and growth opportunities.

Join us at Tisen Group and bring your creativity to life with impactful design solutions!

職位：行政兼會計師

地點： Block BG-2 Jalan Pju 8/1 Bandar Damansara Perdana PETALING JAYA, Selangor, 47820 馬來西亞

工作類型：全職

申請截止日期： 2024 年 12 月 31 日

我們正在尋找一位積極進取、注重細節、組織嚴密的個人加入我們的團隊，擔任行政兼會計。該職位將行政支援與會計職責結合起來，我們正在尋找精通這兩個領域的人來幫助確保辦公室的順利運作。

主要職責：

行政職責：

• 管理辦公用品、設備和一般管理任務。
• 接聽和轉接電話、電子郵件和其他通信。
• 組織和安排約會、會議和旅行安排。
• 準備和維護辦公室文件、報告和文件。
• 根據需要與不同部門和外部供應商進行協調。
• 處理信件、起草信件和管理辦公室文件。

會計職責：

• 保持準確的財務記錄和簿記。
• 準備和處理發票、收據和付款。
• 協助準備月度、季度和年度財務報告。
• 核對銀行對帳單和分類帳。
• 監控應付帳款和應收帳款。
• 確保遵守公司政策、財務法規和稅法。

要求：

• 會計、金融、工商管理或相關領域的學士學位。
• 擁有豐富的管理員或會計師經驗（至少 [X] 年優先）。
• 熟練使用Microsoft Office，尤其是Excel，以及會計軟體（QuickBooks、Tally等）。
• 較強的組織能力和多任務處理能力。
• 優秀的口頭和書面溝通能力。
• 能夠保守機密並表現出高度的誠信。
• 了解會計原則和程序。
• 注重細節和準確性。

好處：

• 有競爭力的薪資和福利。
• 專業發展機會。
• 友善和支持性的工作環境。

如果您是一位積極主動、可靠的人，在行政和會計職位上都表現出色，我們很樂意聽到您的來信！

如需申請，請將您的履歷和求職信發送至quickloan.qlc@gmail.com/quickoan.irene@gmail.com或透過本網站進行申請。

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 休閒著裝要求
• 事假

Job Responsibilities:

• Helping the sales manager to improve their productivity by contacting customers through phone calls, whatsapps or emails to promote.
• Inputting orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time.
• Assisting the sales manager to have high quality, up to date support marketing material.
• Fresh graduates are encourage to apply.

Perks & Benefits

• Company trips
• Medical 
• 5 working days
• Friendly environment
• Salary on time

JOB DESCRIPTION:

• To perform agreement stamping in LHDN portal, delivery to customer, registration and archiving in DTS.
• Improve the operation flow of DMS operation and ensure all process running smoothly and comply with guideline and procedure.
• Ensure implementation of proper filing and arrangement of customer documents.
• Controlling of customer documents and agreements and document retrieval as and when requested by other parties.
• To provide full support to other department and branches nationwide in term of customer service and improvement solution.
• Work closely with other section in order to ensure operation run smoothly
•  Assist other Section / Unit operation as ad hoc basis.

EDUCATION & EXPERIENCE

• Diploma holder in relevant disciplines.
• Minimum 1 years working experience in general or any related field.
• Fresh graduates are welcome to apply.

Perks & Benefits

• Nearby public transport
• Casual dress code

Job Description:

1. Maintain accurate records of business development activities, including client interaction, proposals and agreements.
2. Assist on updating client records in system and also job listing.
3. To send the agreement to the new potential client
4. To do follow up call to our clients.

Qualifications & Skills:

• Diploma or Bachelor’s degree in Business Administration, Marketing, or a related field.

• Strong organizational and multitasking skills.

• Excellent communication skills, both written and verbal.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint).

• Ability to work effectively as part of a team.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Flexible working hours
• Personal leave
• Personal development opportunities

職位描述：

1. 維護業務開發活動的準確記錄，包括客戶互動、建議和協議。
2. 協助更新系統中的客戶記錄以及職位清單。
3. 將協議發送給新的潛在客戶
4. 給我們的客戶進行跟進電話。

資格和技能：

• 工商管理、行銷或相關領域的文憑或學士學位。

• 強大的組織能力和多工處理能力。

• 優秀的書面和口頭溝通能力。

• 熟練使用Microsoft Office（Word、Excel、PowerPoint）。

• 作為團隊的一部分有效工作的能力。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 彈性的工作時間
• 事假
• 個人發展機會

About Us
Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand. Join us on this exciting journey as we expand our operations in Malaysia. We're looking for dynamic individuals who share our vision and want to contribute to the next chapter of Bjak's success.

About The Role
We are currently seeking a highly motivated and skilled individual to join our team as a Special Officer to Chairman. As a Special Officer to Chairman, you will play a crucial role in supporting the Chairman in managing their responsibilities and driving strategic initiatives forward. You will work closely with the Chairman to ensure effective communication and alignment between various stakeholders within the organization.

Responsibilities

• Assist the Chairman in preparing for high-level meetings, including researching and gathering relevant information.
• Coordinate and manage the Chairman's calendar, scheduling appointments, and making travel arrangements as needed.
• Provide support in drafting and editing important documents, presentations and reports.
• Act as a liaison between the Chairman and the other executives, employees, clients and external stakeholders.
• Conduct thorough research and analysis on industry trends, competitors and market opportunities.
• Monitor and track progress on key projects and initiatives, ensuring deadlines are met.
• Handle confidential and sensitive information with the utmost discretion and professionalism.
  
  

• Strong-bias for action
• Strong work ethic and willingness to take on any task
• Comfortable working in an extremely fast paced and international environment
• Experience supporting c-suite/senior stakeholders
• Strong project/program management and organizational skills
• Highly organized
• Highly proficient excel skills
• Excellent verbal and written communication skills
• Ability to navigate and embrace ambiguity
• High EQ (Emotional Intelligence)
• 4+ years of full-time work experience with at least 2 years as a Special Officer/Executive Assistant

At Bjak, we offer the opportunity to be part of a fast-growing company at the forefront of innovation in financial services. As the Product Manager, you will play a key role in driving the success of our operations while working in a dynamic, supportive, and collaborative environment.

Joining Bjak offers:

• The chance to make an immediate impact on Bjak’s success in Malaysia.
• A creative and flexible work environment that encourages innovation.
• Competitive compensation, benefits, and opportunities for professional growth.

Responsibilities

• Customer service and relations is the primary contact for shoppers as soon as they step into the mall
• Handles all customers enquiries/complaints and passing them on to the appropriate department.
• Knowledgeable of mall’s services, facilities, stores / locations, promotional activities.
• Taking information from customers (eg. Filling up the log book for complaints, lost & found etc) and entering it in a database (where available)
• Making sure that the customer's experience is a positive one.
• Establish and maintain good relations with Retailers as well as entertain any complaints and passing them to the relevant departments
• Information dissemination to relevant departments on complaints and monitoring/follow-up of response/resolution of problems by departments.
• Facilitating customers with special needs.
• Assist Marketing & Leasing Department on promotions/events/launches/functions etc.
• Assist Marketing & Leasing Department and monitor promotions/events set-up and dismantling
• Assist Marketing & Leasing Department on conducting interviews with shoppers
• Assist Management to distribute circulars to tenants
• To carry out other duties and responsibilities which may be assigned by the superior from time to time.

Requirements

• Minimum SPM and preferably with related Diploma in Business/ Economics/ Communication/ Marketing or equivalent
• Minimum two (2) years’ experience in related field or Customer Service
• Good communication skills in English and Bahasa Malaysia
• Computer literate and proficient in Microsoft Office
• Ability to work under pressure and meet deadlines.
• Able to work on shifts, weekends and during night or early morning set-up for promotion space vendors, event organizers and VMD work (as and when required)
• Applicants must be willing to work in M3 Mall

Familiarise vendors and vendor details for each country and services inorder to manage and control them effectively for seamless delivery from each vendor in coordination with local level HUB resources / local Delivery resources 

Familiarise E2E vendor payment processing  for each of the services for each country inorder to pay them as per aligned schedule everytime for seamless delivery from each vendor

Understand country level & vendor level exceptioins, timelines, requirements etc in detail inorder to bring standardization in future operations

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Position Overview:

As a Customer Experience Executive, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective support. This position requires excellent communication skills, a customer-focused attitude, and the ability to resolve inquiries and issues efficiently.

Responsibilities

• Own customer communications from initial contact until resolution, escalating issues to relevant departments as necessary.
• Maintain a high level of product knowledge to assist customers effectively.
• Provide timely and professional assistance to customers via live chats.
• Be the owner of the customer feedback loop to internal functions to help create better products and help improve customer experience.
• Deliver an amazing experience to every customer by going above and beyond their inquiries, feedback, and needs.
• Proactively provide constant feedback to the team on market trends, unmet needs, and opportunities to create impact for our customers.
• Work together as a team to achieve timely turnaround time and quality replies to every customer.
• Stay up to date on company policies, procedures, and product knowledge.
• Contribute to a positive and collaborative work environment.

• Fresh graduates are encouraged to apply.
• 2-3 years of working experience as customer service is a plus point.
• Required language(s): English, Mandarin
• Minimum Diploma/Degree in any field
• High level of attention to details.
• Strong work ethic and willingness to take on any tasks.
• Comfortable working in an extremely fast paced and international environment
• Full Training Provided (Theory & Hands-on training)
• Applicants must be willing to work on rotational shifts including evenings & weekends.
• A positive attitude and a commitment to delivering outstanding service.
• Ability to communicate with customers with a level of empathy.
• Immediate availability is a plus point.
• This role is not open for non-local.

• You will be working in a fast-growing startup that promotes flexible and open culture
• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary

• Responsible for managing the entire recruitment process, ensuring that the organization successfully attract and integrate top talents successfully into the organization with focus on candidate and employee experience.
• Working closely with Talent Acquisition team from all Bosch Malaysia locations by analyzing company’s hiring needs, sourcing platform and recruitment strategy to ensure a healthy talent pipeline is available in meeting hiring needs.
• Oversee the governance and Key Performance Indicators of talent acquisition processes and evaluate recruiter performance, ensuring adherence to company standards, process quality and best practice implementations.
• Developing and implementing comprehensive onboarding and integration programs that align with the company's values and culture, serving as a point of contact for new hires during their early integration journey in Bosch.
• Responsible on the implementation of employer branding and communication strategies which include content creations, managing social media, fulfilment of employer branding roadmap for Bosch Malaysia

At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich the society through constant innovation and development of solution-driven tools. 

Job Description: 

• Processing of delivery arrangement upon receiving of delivery note/request from order management in a timely manner. 
• Coordinate with Logistic/3PL team on shipment receiving, deliveries and movement of goods. 
• Ensure complete and accurate billing submission to the finance department for payment purpose. 
• Ensure all inbound & outbound deliveries are updated in system. 
• Continuous monitoring and evaluating service provider’s performance. 
• Monitor warehouse overall performance & barcode scanning system. 
• Processing Sales Return Orders upon receiving the return cargo. 
• Act as System UAT processor. 
• Perform any other related duties as and when directed by your Superior. 

Job Requirement: 

• Candidate should possess a Diploma / Advanced Diploma or equivalent in All Business Field 
• Preferably specializing in Purchasing / Procurement / Inventory or equivalent. 
• Fresh graduates are encouraged to apply 
• Good communication skills in English, Malay language for both spoken and written 
• Software using: SAP SOFTWARE 

• You handle the daily operation of Småland, the children playground such as registering kids for the playground admission, taking care of the children and ensure their safety during their stay in the playground.
• You ensure good teamwork in the operation of the playroom during the day, which includes toilet needs and taking care of individual children, ensuring that there is a good balance among children per play activity.
• You check and maintain the safety and cleanliness of the playroom according to stated guidelines and checklists together with the cleaners and technical staff.
• You assist to handle emergency cases happening in Småland, such as accidents, incidents or sudden sickness. 
• You ensure safety and evacuation procedures are carried out, such as handling missing children and evacuation in case of fire or emergency announcement.
• You assist to make announcement through the internal paging system when necessary.
• You communicate to the manager on issues, concerns, and incidences with regard to safety and security of the children and ensures the IKEA store is a safe and secure environment at all times for visitors and co-workers.
• You submit a daily Småland report (number of children and results in case of accident) and record information accurately so that the resulting analysis can be used to improve customers’ future shopping experiences.
• You check the availability of toys and videos, ensure these are fully functional and organize the store toys and materials to ensure order in activity areas.
• You assume responsibility for other tasks and projects as they occur

Bjak is transforming financial accessibility in ASEAN by providing affordable and innovative solutions to millions. Headquartered in Malaysia, Bjak operates the largest insurance portal in Southeast Asia, empowering customers to find the best value for their needs. With cutting-edge technology and a commitment to customer-first experiences, Bjak is shaping the future of financial services across the region.

About the Role
The Chief People Officer (CPO) is a cornerstone of Bjak’s executive leadership team, tasked with shaping and sustaining a high-performing, people-centric organization. As the steward of Bjak’s talent and culture, the CPO drives initiatives that enhance employee engagement, organizational effectiveness, and long-term business growth.

We expect our CPO to be the custodian of our values, the architect of our talent strategies, and a trusted advisor to the leadership team. This role demands a seasoned leader with a deep understanding of organizational dynamics, regional labor markets, and a proactive approach to the challenges of a rapidly scaling organization.

• Leadership Mastery: Understand how to shape and lead a global people function, aligning talent strategy with business priorities. You must be comfortable guiding Bjak’s leadership team on workforce planning, succession, and organizational change.
• Strategic Acumen: Develop and execute a people strategy that supports growth while balancing operational excellence. You should have the foresight to anticipate challenges and opportunities in talent acquisition, retention, and organizational development.
• Culture Stewardship: Instinctively know how to nurture and evolve company culture while embedding diversity, equity, and inclusion in everything you do. You’re expected to foster a collaborative and innovative work environment that inspires employees across regions.
• Talent Expertise: Ensure we have the right people, in the right roles, at the right time. You must bring deep expertise in talent attraction, leadership development, and creating pathways for internal growth.
• Compensation and Governance: Have a firm grasp of designing competitive and compliant compensation strategies that reflect our values and attract top-tier talent. You’ll be responsible for ensuring our HR practices align with legal and ethical standards globally.
• Change Agent: Bring proven experience in leading large-scale transformations, from organizational redesign to new technology implementations. You’re expected to navigate change with resilience and empathy, ensuring buy-in at all levels.
• Data-Driven Decision-Making: Leverage analytics and HR technology to monitor workforce performance and inform strategic decisions. You should naturally combine intuition with data to shape your approach.

What We’re Looking For

• 15+ years of progressive HR leadership, with significant experience in senior executive roles.
• A track record of leading HR in high-growth, multinational organizations.
• Deep understanding of regional markets, particularly across ASEAN, and the ability to navigate their complexities.
• Exceptional communication and relationship-building skills, with the gravitas to influence and inspire at the executive level.
• Visionary yet pragmatic mindset, with the ability to balance strategic foresight and hands-on execution.

At Bjak, we believe our people are our greatest asset. Joining as our CPO offers:

• The opportunity to shape the future of a fast-growing organization impacting millions across ASEAN.
• A dynamic and inclusive environment where innovation thrives.
• Competitive compensation, benefits, and growth opportunities.

1. Operations for Warehouse and Transportation

• Oversee warehouse import operation for both AE/RDC.
• Conduct weekly import operation performance with warehouse team.
• Responsible to investigate for any import operation dispute between supplier and warehouse and finding the solutions.
• Manage internal customer import & export enquiries, as well as managing the complaints and claims coming from Warehouse.
• Manage freight forwarders and Inbound and Outbound cost management.
• Monitor & provide system support to warehouse inventory management
• Drive lean management in warehouse.
• Monitor warehouse export booking and forecast.

2. Warehouse Systems and Digitalization projects

• Being SAP WM Module warehouse operations experts and a go to person related to the topic.
• Create and manage warehouse performance dashboards.
• Responsible for Inbound and Outbound reporting and escalation.
• Responsible in developing the digital solution to automate and improve the operation process flow.

3. Managing Key Performance Indicator (KPI)

• Prepare daily, weekly and monthly warehouse KPI report and present it to management.
• Monthly & quarterly forwarder performance review.
• Manage and review forwarders and warehouse monthly performance dispute.
• Prepare warehouse & transport monthly cost analysis and justifications.

4. Transport Management System (TMC)

• Be the contact person for AE/RDC TMC technical support and coordination
• Responsible on the day to day AE/RDC TMC system operation.
   

Tasks:

• Marketing Research: information gathering and update on market data - Market news gathering and updates, Monthly business data updates - Market report as required
• Internal and External Event Coordination and support to CIP (Continuous Improvement Process) administrations
• Customer Warranty topic, documentation
• Quality Support & Project specific support 
• Dept. Administration function: Document management signature & distribution

Projects: 

• Customer Audit
• Warranty Discussion
• Internal Quality topics
• Internal Event Coordination
• New Project Management