Job Description:

Supports the project managers and the project stakeholders in planning, executing, monitoring, and controlling the projects within an organization. A PMO can also provide guidance, standards, tools, and best practices for project management, as well as facilitate communication, collaboration, and learning across the projects. A PMO can operate at different levels, such as portfolio, program, or project level, depending on the scope and complexity of the projects.

Here’s an overview of Project Management Officer’s (PMO) responsibilities across project phases:

Initiation: Define project objectives and scope to align with organizational goals and address business needs effectively.

Planning and Design: Develop comprehensive project management plans that outline deliverables, timelines, budgets, and resource requirements for successful project execution.

Execution: Facilitate the implementation of project plans, coordinate activities, and ensure the timely delivery of project deliverables to stakeholders.

Monitoring and Controlling: Continuously monitor project progress, identify potential issues or risks, and implement corrective measures to keep the project on track and within scope.

Closure: Conclude the project activities, assess project performance, and generate a project closure report to document achievements, lessons learned, and recommendations for future projects. 

Requirements:

• Bachelor’s degree or equivalent
• Proven work experience as a Project Management Officer or similar role
• Strong leadership skills.
• Good written and verbal communication skills
• Strong attention to details and technicalities
• Excellent organizational and technical abilities
• Good interpersonal and multi-tasking skills
• Relevant training and/or certifications as a Project Management Officer

Perks & Benefits

• Commission and bonus
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Open culture
• Dental insurance
• Vision insurance
• Paid training and development
• Remote work flexibility

Responsibilities and Authorities:

1. Issue Sales Order for receive items & issue Delivery Order for collection items

2. Data entries of all relevant items to computer system ( UBS/SQL ) 

3. To maintain and proper filling and documentation

4.  Interacting with drivers and customers, answering queries, and providing assistance 

5. To arrange goods shipment on daily basis according to production schedule and  customer’s requirement

6. Keep updates and accurate records on schedule and production

7. To perform any other task and assignments as directed by superiors 

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Personal leave
• Paid training and development

Role & Responsibilities:

1. Contract Lifecycle Management: Work with the Contract Manager to manage the creation, ongoing maintenance, and review of all contracts with business principals, partners, vendors, and customers to mitigate risk and maximize value for the company.
2. Point of Contact and Negotiations: Act as the primary point of contact for all parties in matters related to contract management and negotiate favorable terms to fully describe the engagement, services, and delivery for the company.
3. Negotiation Strategies: Develop and execute negotiation strategies that minimize potential losses to the company while fostering win-win solutions.
4. Stakeholder Collaboration: Maintain continuous communication with business partners, internal sales teams, and relevant stakeholders about contractual issues to enhance relationships and decision-making.
5. Service and Performance Monitoring: Review the contractual performance of both parties to ensure compliance with terms, identify conflicts, and address changes or resolutions required during contract renewal.
6. Deadline and Deliverable Management: Maintain deadlines on deliverables and ensure timely follow-ups with relevant stakeholders to avoid delays in contract execution.
7. Regulatory Compliance and Documentation: Administer documentation, record-keeping, and risk reporting to management while ensuring adherence to organizational and regulatory standards.
8. Service Improvement: Demonstrate continuous commitment to service improvement by engaging relevant stakeholders and identifying opportunities for better contract management practices.

Perks & Benefits

• Employee equity
• Nearby public transport
• Central location
• Medical insurance
• Personal leave
• Personal development opportunities

Role & Responsibilities:

1. Contract Lifecycle Management: Work with the Contract Manager to manage the creation, ongoing maintenance, and review of all contracts with business principals, partners, vendors, and customers to mitigate risk and maximize value for the company.
2. Point of Contact and Negotiations: Act as the primary point of contact for all parties in matters related to contract management and negotiate favorable terms to fully describe the engagement, services, and delivery for the company.
3. Negotiation Strategies: Develop and execute negotiation strategies that minimize potential losses to the company while fostering win-win solutions.
4. Stakeholder Collaboration: Maintain continuous communication with business partners, internal sales teams, and relevant stakeholders about contractual issues to enhance relationships and decision-making.
5. Service and Performance Monitoring: Review the contractual performance of both parties to ensure compliance with terms, identify conflicts, and address changes or resolutions required during contract renewal.
6. Deadline and Deliverable Management: Maintain deadlines on deliverables and ensure timely follow-ups with relevant stakeholders to avoid delays in contract execution.
7. Regulatory Compliance and Documentation: Administer documentation, record-keeping, and risk reporting to management while ensuring adherence to organizational and regulatory standards.
8. Service Improvement: Demonstrate continuous commitment to service improvement by engaging relevant stakeholders and identifying opportunities for better contract management practices.

Requirements:

1. Qualifications: Bachelor’s degree in law or a related field.
2. Experience: Minimum 3 years of experience in IT technology contracting, including familiarity with Malaysian law and regulations, particularly around data confidentiality and privacy.
3. Skills:

• Excellent verbal and written communication skills, with the ability to explain complex terms clearly.
• Strong organizational and deadline management skills.
• Proficiency in applying organizational standards to develop efficient contract management processes.

Perks & Benefits

• Employee equity
• Nearby public transport
• Central location
• Medical insurance
• Personal leave
• Personal development opportunities

Tasks & responsibilities

• To ensure the best price, quality, and lead times for purchased materials based on forecasts or Request
• Preparing and issuing purchase orders and contracts in accordance with procurement specifications
• Negotiating contracts and terms with suppliers to achieve the best possible value for an organization
• Maintaining records of purchases, pricing and other important data
• Prepares ISO & Customs documentation

Benefits

• We got you covered with medical benefits & occasional gift
• Lunch, uniform and free parking provided
• Training provided
• Friendly working environment

Job Description

• Receiving visitors and guests by greeting, welcoming, directing them appropriately.
• Answering and transferring calls to respective department/staff if necessary.
• Perform administrative and clerical tasks such as document preparation, handling incoming and outgoing correspondence.
• Maintaining office/pantry’s supplies/inventory and restock in advance.
• Liaise with suppliers/vendors and building management for any related issues.
• Maintaining office cleanliness, tidiness and safety precautions are in order.
• Manage schedule and tidiness of meeting room.
• Handling corporate meals such as contact suppliers, ordering, receiving and etc.
• Ad-hoc task assigned by superior.

Requirement:

• At least with diploma certification.
• Fresh graduates are welcome.
• Proficiency in MS Office (Excel, Word, and PowerPoint, in particular).
• Observant and alert to detail.
• Proficiency in English, Mandarin, and Bahasa Malaysia with listening, speaking, reading, and writing.
• Preferred applicant who can communicate in Mandarin to effectively communicate with Mandarin-speaking clients.

Job Info:

• Position is available at Federal Territory of Kuala Lumpur (Menara Perak).
• Operation hours from Monday to Friday, 8 am to 5 pm.
• We offer attractive benefit perks to the successful candidates.

Details of Benefits:

Health Insurance - All confirmed employees are covered under the Company’s Medical and Life Benefits. The coverages are based on the number of years of service in the Company.

Dental Insurance - All confirmed employees are covered under the Company’s Group Dental Benefits. The coverages are based on the number of years of service in the Company.

Corporate Meals - The Company will provide daily free breakfast and luncheon for all its employees.

Corporate Events - The Company will host periodic gatherings and team-building events in appreciation of employees’ team effort.

Corporate Training - All confirmed employees will get the opportunity to attend corporate training to enhance their skills set and ensure their professional development.

Health Screening - All confirmed employees who have served the Company for a period are covered under the Company’s Health Screening Corporate Packages annually as a preventive health measure.

Vision Benefit - All confirmed employees who have served the Company for a period are covered under the Company’s Vision Benefits – Prescription Eyeglasses packages.

Culture and Values:

Company's Employee Value Proposition

We foster an environment that promotes teamwork and collaboration to enhance our client experience in providing them the best investment insurance solutions.

We Value Collaboration

Promoting teamwork, open communication and cooperation across the organization.

We Value Customer Service Focus

Prioritizing the needs of clients and striving to exceed their expectations.

Why join us?

We are Global operations company and support world-class customer services.

We value our People, and open for diversity and equal employment opportunities.

Do come and join us!

Perks & Benefits

• Regular team activities
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Dental insurance
• Vision insurance
• Paid training and development

Responsibilities:

• Support the development and implementation of HR initiatives and systems.
• Provide counseling on policies and procedures.
• Create and implement effective onboarding plans.
• Develop training and development programs.
• Assist in performance management processes.
• Support the management of disciplinary and grievance issues.
• Maintain employee records (attendance, etc.) according to policy and legal requirements.

Requirements:

• Proven experience as HR officer, administrator or other HR position.
• Familiarity of labour laws and disciplinary procedures.
• Excellent in MS Office
• Outstanding organizational and time-management abilities.
• Strong communication and interpersonal skills.
• Problem-solving and decision-making aptitude.
• Good ethics and reliability.
• Possess at least a Diploma in business administration, social studies or relevant field; further training will be a plus.

Perks & Benefits

• Employee equity
• Commission and bonus
• Casual dress code
• Free snacks / Happy hours
• Medical insurance
• Open culture
• Paid training and development

Responsibilities:

• • Follow and execute department policies and procedures covering export markets and their related sales, new product introduction, and marketing activities to new or existing markets.
  • Keep track of or monitor, record, and document all related sales activities and keep management informed.
  • Maintain and expand overseas customer relationships with the Company.
  • Communicate promptly to customer inquiries and orders.
  • Prepare quotations for customers.
  • Document and maintain the records of all sales activities.
  • Liaise with R&D in terms of customer requirements and new product design.
  • Liaise with production for the daily production planning and ensure orders received are communicated accurately and promptly to the team.
  • Maintain professionalism and keep confidential as appropriate.

Requirements:

• • A diploma or bachelor's degree in marketing, business administration, communication, or related qualification.
  • Previous experience in marketing or sales is favorable.
  • Excellent knowledge of MS Office.
  • Excellent organizational and multi-tasking skills.
  • Outstanding communication and interpersonal abilities.
  • A team player with a customer-oriented approach.

Perks & Benefits

• Employee equity
• Bonus
• Open Culture
• Personal development opportunities
• Medical benefits include medical claims and panel clinics
• Meal allowances and accommodation for outstation work

Job Responsibilities

* Monitor the shipping activity with regard to the preparation of Shipping Documentation, Shipping Instructions, Scheduling, L/C documentation,

and other shipping-related matters to ensure timely delivery/arrival of goods and customs clearance.

* Experience for all import and sales tax exemptions which include managing forwarding agents, shipping line, haulage, trucking, insurance and customs clearance.

* Liaise and coordinate with overseas suppliers

* Ensure compliance with the customer’s shipping instructions and ensuring all import shipping documents are in order.

* Liaise with the shipping agent to ensure all shipping documents compile and receive on time.

* Coordinates and liaises the load-out schedule with the warehouse to ensure the timely and accurate load-out and receiving of all products.

* Follow up and liaise with internal dept/section to clarify and reconcile any data discrepancies, etc

* Responsible for processing products claims in accordance with supplier claimant terms and conditions

* Monitor costing and Inventory status, cost report and documentation preparation.

* To perform assigned Admin jobs as and when required.

Job Requirements

* Able to handle full set of export/import documentation.

* Excellent problem-solving, task prioritization, follow-up and quick learning skills

* Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Logistic/Shipping/Business Studies/Administration or equivalent.

* At least 2-3 years of working experience in related field is required for this position.

* Strong usage in Microsoft Office (Excel, Word, PowerPoint & Outlook).

* Required language(s): English, Bahasa Malaysia, Mandarin

* Preferably Junior Executive specialized in Logistics/Supply Chain or equivalent.

* Required Skill(s): Import and Export Logistics, Shipment planning Documentation & Billing, Dealing with Forwarder, Shipping, Customs & Port.

Perks & Benefits

• Yearly bonus and increment
• Career Advancement Opportunity
• Products Training
• Casual dress code
• Regular team activities
• Company trips
• Paid training and development

Job Responsibilities:

• Assiting in export matters and documentations, covering:

1. Preparation and Drafting of S.I (Shipment Instruction),
2. Custom Decleration,
3. K2 amendments and submissions,
4. Packing list.
5. Draft Bill of Lading confirmation,
6. Collection of original Bill of Ladings with providing acknowledgments to the respective supplier.
7. Preparing full sets of documentation for delivery to customer agents.
8. Keep records of all the documents and there location.
9. Liasing with finance team in order to release the respective documents to the customers.

• Coordinating with transporters & vendors.
• Compile logs and records of executed orders, sumbit weekly report to the respective management.
• Prepare and maintain accurate reports for upper management.
• Updating and following up with clients regarding delivery dates, S.I, draft BL's, OBL's, & Invoices.
• Dealing with regulatory authorities to get all related certifications such as Health Certificate, MITI FORM E, Phytosanitary, Analysis certificate etc
• Cover any other area of export and documentations in regards to organisation and customer requirements.

Job Requirements:

• Possess Advance Diploma/Bachelor Degree or above in respective field.
• At least 3 years and above experience in related field.
• High attention to detail and accuracy
• Ability to work well under deadlines and pressure.
• Ability to interface with all levels of management.
• This Job comes with high volume of work, may require working extra hours other than normal operational hours and with no extra pay.
• Must be able to complete all work within due deadline.
• Only interested candidates with having valid experience & skills should apply for the position. 

Free Parking

Free Pantry Items

Saturday Flexible

Senior Customer Success Management Executive (IT Industry)

KARUNA (SARAWAK) ENTERPRISE SDN. BHD.

Role Overview:

As a Senior Customer Success Executive at Karuna, you will play a pivotal role in building and

maintaining strong relationships with our clients, ensuring they derive maximum value from our

technology solutions. You will be responsible for driving customer retention, growth, and advocacy by

developing strategic account plans and engaging with key stakeholders within our customer

organizations.

Key Responsibilities:

Relationship Building:

Cultivate and sustain strong relationships with key stakeholders within customer organizations,

including executives, decision-makers, and end users, to ensure long-term satisfaction and partnership.

Strategic Account Management:

Develop and execute strategic account plans tailored to each customer's specific needs and goals, with

an emphasis on driving retention, growth, and advocacy within the tech space.

Onboarding and Training:

Lead the onboarding process for new customers, ensuring a seamless transition by providing in-depth

training on our technology products and services, and enabling customers to achieve their desired

outcomes.

Customer Engagement:

Regularly engage with customers to understand their evolving needs, identify opportunities for upselling

or cross-selling additional tech products or services, and address any concerns or challenges they may

face.

Primary Point of Contact:

Serve as the main point of contact for customer inquiries, concerns, or escalations, collaborating with

internal technical teams to quickly resolve issues and ensure customer satisfaction.

Customer Advocacy: Represent the voice of the customer within our organization, advocating for their

needs and priorities across all departments, and driving initiatives to enhance the overall customer

experience.

Feedback Analysis:

Collect and analyze feedback from customers on their experience with our technology solutions,

identifying trends and areas for improvement, and working with internal teams to drive product

enhancements or process optimizations.

Performance Monitoring:

Track and analyze key performance metrics related to customer success, such as customer

satisfaction scores, retention rates, and upsell/cross-sell opportunities, taking proactive measures to

ensure targets are met or exceeded.

Job Requirements:

Educational Background:

Bachelor’s degree in Business Administration, Marketing, IT or a related field is required.

Experience: Proven experience in a customer-facing role, such as customer success, account

management, or sales within the tech industry, with a strong track record of driving customer satisfaction

and retention.

Skills:

Strong interpersonal and communication skills, with the ability to build rapport, influence, and

collaborate effectively with both customers and internal technical teams.

Strategic Thinking: Demonstrated strategic thinking and problem-solving abilities, with a proactive and

solution-oriented approach to addressing customer needs and challenges.

Adaptability:

Ability to manage multiple priorities in a fast-paced, dynamic tech environment.

Technical Proficiency:

Familiarity with Customer Success software platforms and tools, as well as a solid understanding of

technology solutions and how they deliver value to customers.

Passion for Customer Success:

A deep commitment to customer advocacy and a passion for delivering exceptional customer

Perks & Benefits

• Casual dress code
• Company trips
• Personal leave
• Open culture
• Personal development opportunities
• Staff activities 
• Season Parking
• Panel Doctor

Senior Customer Success Management Executive (IT Industry)

KARUNA (SARAWAK) ENTERPRISE SDN. BHD.

Role Overview:

As a Senior Customer Success Executive at Karuna, you will play a pivotal role in building and

maintaining strong relationships with our clients, ensuring they derive maximum value from our

technology solutions. You will be responsible for driving customer retention, growth, and advocacy by

developing strategic account plans and engaging with key stakeholders within our customer

organizations.

Key Responsibilities:

Relationship Building:

Cultivate and sustain strong relationships with key stakeholders within customer organizations,

including executives, decision-makers, and end users, to ensure long-term satisfaction and partnership.

Strategic Account Management:

Develop and execute strategic account plans tailored to each customer's specific needs and goals, with

an emphasis on driving retention, growth, and advocacy within the tech space.

Onboarding and Training:

Lead the onboarding process for new customers, ensuring a seamless transition by providing in-depth

training on our technology products and services, and enabling customers to achieve their desired

outcomes.

Customer Engagement:

Regularly engage with customers to understand their evolving needs, identify opportunities for upselling

or cross-selling additional tech products or services, and address any concerns or challenges they may

face.

Primary Point of Contact:

Serve as the main point of contact for customer inquiries, concerns, or escalations, collaborating with

internal technical teams to quickly resolve issues and ensure customer satisfaction.

Customer Advocacy: Represent the voice of the customer within our organization, advocating for their

needs and priorities across all departments, and driving initiatives to enhance the overall customer

experience.

Feedback Analysis:

Collect and analyze feedback from customers on their experience with our technology solutions,

identifying trends and areas for improvement, and working with internal teams to drive product

enhancements or process optimizations.

Performance Monitoring:

Track and analyze key performance metrics related to customer success, such as customer

satisfaction scores, retention rates, and upsell/cross-sell opportunities, taking proactive measures to

ensure targets are met or exceeded.

Job Requirements:

Educational Background:

Bachelor’s degree in Business Administration, Marketing, IT or a related field is required.

Experience: Proven experience in a customer-facing role, such as customer success, account

management, or sales within the tech industry, with a strong track record of driving customer satisfaction

and retention.

Skills:

Strong interpersonal and communication skills, with the ability to build rapport, influence, and

collaborate effectively with both customers and internal technical teams.

Strategic Thinking: Demonstrated strategic thinking and problem-solving abilities, with a proactive and

solution-oriented approach to addressing customer needs and challenges.

Adaptability:

Ability to manage multiple priorities in a fast-paced, dynamic tech environment.

Technical Proficiency:

Familiarity with Customer Success software platforms and tools, as well as a solid understanding of

technology solutions and how they deliver value to customers.

Passion for Customer Success:

A deep commitment to customer advocacy and a passion for delivering exceptional customer

Perks & Benefits

• Casual dress code
• Company trips
• Personal leave
• Open culture
• Personal development opportunities
• Staff activities 
• Season Parking
• Panel Doctor

Senior Customer Success Management Executive (IT Industry)

KARUNA (SARAWAK) ENTERPRISE SDN. BHD.

Role Overview:

As a Senior Customer Success Executive at Karuna, you will play a pivotal role in building and

maintaining strong relationships with our clients, ensuring they derive maximum value from our

technology solutions. You will be responsible for driving customer retention, growth, and advocacy by

developing strategic account plans and engaging with key stakeholders within our customer

organizations.

Key Responsibilities:

Relationship Building:

Cultivate and sustain strong relationships with key stakeholders within customer organizations,

including executives, decision-makers, and end users, to ensure long-term satisfaction and partnership.

Strategic Account Management:

Develop and execute strategic account plans tailored to each customer's specific needs and goals, with

an emphasis on driving retention, growth, and advocacy within the tech space.

Onboarding and Training:

Lead the onboarding process for new customers, ensuring a seamless transition by providing in-depth

training on our technology products and services, and enabling customers to achieve their desired

outcomes.

Customer Engagement:

Regularly engage with customers to understand their evolving needs, identify opportunities for upselling

or cross-selling additional tech products or services, and address any concerns or challenges they may

face.

Primary Point of Contact:

Serve as the main point of contact for customer inquiries, concerns, or escalations, collaborating with

internal technical teams to quickly resolve issues and ensure customer satisfaction.

Customer Advocacy: Represent the voice of the customer within our organization, advocating for their

needs and priorities across all departments, and driving initiatives to enhance the overall customer

experience.

Feedback Analysis:

Collect and analyze feedback from customers on their experience with our technology solutions,

identifying trends and areas for improvement, and working with internal teams to drive product

enhancements or process optimizations.

Performance Monitoring:

Track and analyze key performance metrics related to customer success, such as customer

satisfaction scores, retention rates, and upsell/cross-sell opportunities, taking proactive measures to

ensure targets are met or exceeded.

Job Requirements:

Educational Background:

Bachelor’s degree in Business Administration, Marketing, IT or a related field is required.

Experience: Proven experience in a customer-facing role, such as customer success, account

management, or sales within the tech industry, with a strong track record of driving customer satisfaction

and retention.

Skills:

Strong interpersonal and communication skills, with the ability to build rapport, influence, and

collaborate effectively with both customers and internal technical teams.

Strategic Thinking: Demonstrated strategic thinking and problem-solving abilities, with a proactive and

solution-oriented approach to addressing customer needs and challenges.

Adaptability:

Ability to manage multiple priorities in a fast-paced, dynamic tech environment.

Technical Proficiency:

Familiarity with Customer Success software platforms and tools, as well as a solid understanding of

technology solutions and how they deliver value to customers.

Passion for Customer Success:

A deep commitment to customer advocacy and a passion for delivering exceptional customer

Perks & Benefits

• Casual dress code
• Company trips
• Personal leave
• Open culture
• Personal development opportunities
• Staff activities 
• Season Parking
• Panel Doctor

職責和權限：

1. 為接收物品簽發銷售訂單，為收集物品簽發交貨單

2. 將所有相關項目的資料輸入電腦系統（UBS/SQL）

3. 維護並正確填寫及記錄文件

4.與司機和顧客互動，回答疑問並提供協助

5.根據生產進度和客戶要求安排每日發貨

6. 保持進度和生產的更新和準確記錄

7. 完成上級指示的任何其他任務和指派

津貼和福利

• 津貼（旅費、交通費等）
• 事假
• 有薪培訓和發展

Job Summary

The Shipping Officer will play a pivotal role in managing import and export activities, monitoring inbound shipments, and coordinating outbound shipments. This role requires proficiency in customs processes specific to a transshipment hub like the Port of Tanjung Pelepas, and a solid understanding of international trade and preferential agreements. The Shipping Officer will work closely with customs brokers to ensure that all goods are declared accurately and comply with all relevant laws and regulations.

Key Responsibilities

• Customs Documentation: Prepare and manage all required documents for importing and exporting goods, ensuring compliance with Malaysian and international trade regulations.
• Customs Broker Liaison: Assist and provide necessary documentation to customs brokers to facilitate smooth customs clearance.
• Record Keeping: Maintain meticulous records of all import and export files, tax bills, and other related documents.
• HS Code Classification: Accurately classify goods according to the Harmonized System (HS) codes for customs purposes.
• Inbound Monitoring and Planning: Oversee and ensure the timely and accurate receipt of inbound shipments from suppliers and production sites. Coordinate container arrivals at the warehouse and provide rolling plans to the warehouse inbound team.
• Outbound Coordination and Planning: Coordinate and schedule outbound shipments to Blum subsidiaries and customers, ensuring timely and accurate delivery. Plan the loading of containers and trucks according to customer sales orders and optimize possible utilization.
• Liaison with Shipping Companies: Ensure timely delivery of inbound containers, coordinate, and request containers from shipping companies.

Required Qualifications & Skills

• Bachelor’s degree in International Business, Supply Chain Management, or a related field.
• Minimum of 3 years’ experience in an import/export role, preferably within a logistics, manufacturing, or distribution environment.
• Extensive knowledge of Malaysian customs regulations, international trade laws, and transshipment processes.
• Proficient understanding of HS codes and preferential trading agreements.
• Experience and understanding in load planning of containers and trucks.
• Exceptional organizational skills and a detail-oriented mindset.
• Strong communication skills and proficiency in English and Malay

Additional Information :

We hope to welcome new team members on board by 1st March 25, 2025.

Perks & Benefits

• Commission and bonus
• Medical insurance

任務和職責

• 根據預測或請求確保採購材料的最佳價格、品質和交貨時間
• 根據採購規範準備和簽發採購訂單和合同
• 與供應商談判合約和條款，為組織實現最大價值
• 維護採購、定價和其他重要數據的記錄
• 準備 ISO 和海關文件

好處

• 我們為您提供醫療福利和偶爾的禮物
• 提供午餐、制服和免費停車位
• 提供培訓
• 友善的工作環境

JOB DESCRIPTION

-Artwork retouching, file checking based on production printing requirement

-Work from briefs whilst also offering ideas for improving the original specification/client requirements.

-Assist in ad-hoc projects as assigned

-Liaising with client in relation to artwork problem and enquiries if necessary

-Technical support of team

REQUIREMENT

-Fresh graduates will also be considered

-Immediately available is highly preferred

-Background in DTP (Desktop Publishing) is an advantage

-Required skill(s) : Adobe Illustrator & Adobe Photoshop

-Mature, hardworking and able to work in a fast-paced environment

-Able to work in a team and individually

-Willing to work in Seri Kembangan and shift arrangement

-Required language(s) : Chinese (*MUST), Cantonese (*MUST), English,Malay

Perks & Benefits :

• EPF, SOCSO, SIP
• Annual Leave
• Medical Leave

Senior Customer Success Management Executive (IT Industry)

KARUNA (SARAWAK) ENTERPRISE SDN. BHD.

Role Overview:

As a Senior Customer Success Executive at Karuna, you will play a pivotal role in building and

maintaining strong relationships with our clients, ensuring they derive maximum value from our

technology solutions. You will be responsible for driving customer retention, growth, and advocacy by

developing strategic account plans and engaging with key stakeholders within our customer

organizations.

Key Responsibilities:

Relationship Building:

Cultivate and sustain strong relationships with key stakeholders within customer organizations,

including executives, decision-makers, and end users, to ensure long-term satisfaction and partnership.

Strategic Account Management:

Develop and execute strategic account plans tailored to each customer's specific needs and goals, with

an emphasis on driving retention, growth, and advocacy within the tech space.

Onboarding and Training:

Lead the onboarding process for new customers, ensuring a seamless transition by providing in-depth

training on our technology products and services, and enabling customers to achieve their desired

outcomes.

Customer Engagement:

Regularly engage with customers to understand their evolving needs, identify opportunities for upselling

or cross-selling additional tech products or services, and address any concerns or challenges they may

face.

Primary Point of Contact:

Serve as the main point of contact for customer inquiries, concerns, or escalations, collaborating with

internal technical teams to quickly resolve issues and ensure customer satisfaction.

Customer Advocacy: Represent the voice of the customer within our organization, advocating for their

needs and priorities across all departments, and driving initiatives to enhance the overall customer

experience.

Feedback Analysis:

Collect and analyze feedback from customers on their experience with our technology solutions,

identifying trends and areas for improvement, and working with internal teams to drive product

enhancements or process optimizations.

Performance Monitoring:

Track and analyze key performance metrics related to customer success, such as customer

satisfaction scores, retention rates, and upsell/cross-sell opportunities, taking proactive measures to

ensure targets are met or exceeded.

Job Requirements:

Educational Background:

Bachelor’s degree in Business Administration, Marketing, IT or a related field is required.

Experience: Proven experience in a customer-facing role, such as customer success, account

management, or sales within the tech industry, with a strong track record of driving customer satisfaction

and retention.

Skills:

Strong interpersonal and communication skills, with the ability to build rapport, influence, and

collaborate effectively with both customers and internal technical teams.

Strategic Thinking: Demonstrated strategic thinking and problem-solving abilities, with a proactive and

solution-oriented approach to addressing customer needs and challenges.

Adaptability:

Ability to manage multiple priorities in a fast-paced, dynamic tech environment.

Technical Proficiency:

Familiarity with Customer Success software platforms and tools, as well as a solid understanding of

technology solutions and how they deliver value to customers.

Passion for Customer Success:

A deep commitment to customer advocacy and a passion for delivering exceptional customer

Perks & Benefits

• Casual dress code
• Company trips
• Personal leave
• Open culture
• Personal development opportunities
• Staff activities 
• Season Parking
• Panel Doctor

Senior Customer Success Management Executive (IT Industry)

KARUNA (SARAWAK) ENTERPRISE SDN. BHD.

Role Overview:

As a Senior Customer Success Executive at Karuna, you will play a pivotal role in building and

maintaining strong relationships with our clients, ensuring they derive maximum value from our

technology solutions. You will be responsible for driving customer retention, growth, and advocacy by

developing strategic account plans and engaging with key stakeholders within our customer

organizations.

Key Responsibilities:

Relationship Building:

Cultivate and sustain strong relationships with key stakeholders within customer organizations,

including executives, decision-makers, and end users, to ensure long-term satisfaction and partnership.

Strategic Account Management:

Develop and execute strategic account plans tailored to each customer's specific needs and goals, with

an emphasis on driving retention, growth, and advocacy within the tech space.

Onboarding and Training:

Lead the onboarding process for new customers, ensuring a seamless transition by providing in-depth

training on our technology products and services, and enabling customers to achieve their desired

outcomes.

Customer Engagement:

Regularly engage with customers to understand their evolving needs, identify opportunities for upselling

or cross-selling additional tech products or services, and address any concerns or challenges they may

face.

Primary Point of Contact:

Serve as the main point of contact for customer inquiries, concerns, or escalations, collaborating with

internal technical teams to quickly resolve issues and ensure customer satisfaction.

Customer Advocacy: Represent the voice of the customer within our organization, advocating for their

needs and priorities across all departments, and driving initiatives to enhance the overall customer

experience.

Feedback Analysis:

Collect and analyze feedback from customers on their experience with our technology solutions,

identifying trends and areas for improvement, and working with internal teams to drive product

enhancements or process optimizations.

Performance Monitoring:

Track and analyze key performance metrics related to customer success, such as customer

satisfaction scores, retention rates, and upsell/cross-sell opportunities, taking proactive measures to

ensure targets are met or exceeded.

Job Requirements:

Educational Background:

Bachelor’s degree in Business Administration, Marketing, IT or a related field is required.

Experience: Proven experience in a customer-facing role, such as customer success, account

management, or sales within the tech industry, with a strong track record of driving customer satisfaction

and retention.

Skills:

Strong interpersonal and communication skills, with the ability to build rapport, influence, and

collaborate effectively with both customers and internal technical teams.

Strategic Thinking: Demonstrated strategic thinking and problem-solving abilities, with a proactive and

solution-oriented approach to addressing customer needs and challenges.

Adaptability:

Ability to manage multiple priorities in a fast-paced, dynamic tech environment.

Technical Proficiency:

Familiarity with Customer Success software platforms and tools, as well as a solid understanding of

technology solutions and how they deliver value to customers.

Passion for Customer Success:

A deep commitment to customer advocacy and a passion for delivering exceptional customer

Perks & Benefits

• Casual dress code
• Company trips
• Personal leave
• Open culture
• Personal development opportunities
• Staff activities 
• Season Parking
• Panel Doctor

職位描述

• 透過問候、歡迎、適當引導來接待訪客和客人。
• 如有需要，接聽電話並將其轉接到相應部門/員工。
• 執行行政和文書任務，例如文件準備、處理傳入和傳出的信件。
• 維護辦公室/食品儲藏室的用品/庫存並提前補充庫存。
• 就任何相關問題與供應商/供應商和建築管理人員聯絡。
• 保持辦公室清潔、整潔，並做好安全預防措施。
• 管理會議室的日程安排和整潔。
• 處理公司餐食如聯絡供應商、訂購、收貨等。
• 上級臨時指派的任務。

要求：

• 至少有文憑認證。
• 歡迎應屆畢業生。
• 熟練使用 MS Office（尤其是 Excel、Word 和 PowerPoint）。
• 善於觀察，對細節保持警覺。
• 精通英語、國語和馬來語，具備聽、說、讀、寫能力。
• 能用國語溝通的優先申請人，以便與國語客戶有效溝通。

職位資訊：

• 職缺地點為吉隆坡聯邦直轄區（Menara Perak）。
• 營業時間為週一至週五，上午 8 點至下午 5 點。
• 我們為成功的候選人提供有吸引力的福利待遇。

福利詳情：

健康保險- 所有確認的員工均享有公司的醫療和人壽福利。保險範圍是基於在公司的服務年資。

牙科保險- 所有已確認的員工均享有公司的團體牙科福利。保險範圍是基於在公司的服務年資。

公司餐- 公司將為所有員工提供每日免費早餐和午餐。

公司活動－公司將定期舉辦聚會和團隊建立活動，以表彰員工的團隊努力。

企業培訓－所有確認的員工將有機會參加企業培訓，以提高他們的技能並確保他們的專業發展。

健康檢查- 所有已在公司服務一段時間的已確認員工每年都會參加公司的健康檢查企業套餐，作為預防性健康措施。

視力福利- 所有已為公司服務一段時間的確認員工均享受公司視力福利 - 處方眼鏡套餐。

文化與價值觀：

公司的員工價值主張

我們創造一個促進團隊合作和協作的環境，以增強客戶體驗，為他們提供最佳的投資保險解決方案。

我們重視合作

促進整個組織的團隊合作、開放的溝通與合作。

我們重視客戶服務

優先考慮客戶的需求並努力超越他們的期望。

為什麼加入我們？

我們是一家全球營運公司，支援世界級的客戶服務。

我們重視我們的員工，並對多元化和平等的就業機會持開放態度。

快來加入我們吧！

津貼和福利

• 定期團隊活動
• 醫療保險
• 事假
• 開放文化
• 個人發展機會
• 牙科保險
• 視力保險
• 有薪培訓和發展

Job Responsibilities:

Typically responsible for assisting the company’s President or CEO in handling various business affairs.

Key Duties:

1. Administrative Support: Provide daily administrative support to the President, including scheduling, handling documents, answering calls, and responding to emails.

2. Business Coordination: Assist the President in managing various business matters, such as organizing meetings, welcoming visitors, and handling contracts.

3. Information Collection and Analysis: Gather industry information, market trends, and competitor data, analyze them, and report to the President to aid in informed decision-making.

4. Project Management: Assist the President in advancing key projects, including developing project plans, tracking progress, and coordinating resources.

5. Client Relationship Management: Help maintain relationships with key clients, including regular communication and handling client feedback.

Requirements:

- Willingness to travel and proficiency in driving a car.

- Fluency in Chinese, English, and Malay.

- Bachelor's degree with over 5 years of work experience or recent Master's graduates.

Perks & Benefits

• Employee equity
• Commission and bonus
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Aweplus Cx Transformation Sdn Bhd is working with a global legal technology application firm seeking customer service background professionals to assist global clients with various complicated applications. 

This position of ‘Case Management Specialist’ is the major point of contact and support for our international clients. This position requires you to instruct, assist, and communicate with clients to prepare all the relevant documents for their applications. You also need to review the documents and relevant evidence submitted by them.

Qualifications & experience

• Bachelor's degree and at least 1 year of experience in customer service/client management/paralegal (or related fields)
• Strong attention to detail and great time management
• Outstanding client service professionalism
• High degree of self-motivation and ability to work independently under tight deadlines
• Excellent English skills (MUET Band 4 or IELTS 7.0 and above)
• Ability to work in a fast-paced environment to manage complex and dynamic demands.
• Proficiency in Mandarin (reading and writing) is a plus

Tasks & responsibilities

• Evaluate client background and provide suggestions that best fit individual client's needs and goals before processing their cases
• Review multiple types of documents and evidence and provide instruction and feedback
• Reply to client messages regarding their application materials and timeline

Perks & Benefits

• Central location
• Free snacks / Happy hours
• Medical insurance
• Personal leave
• Open culture

Job Description

• To maintain company data center, ensuring proper maintenance of records, documentation and filing in a timely manner
• To liaise with government agencies, including applying and timely renewal for business licenses, trademarks, utilities and permits
• To assist with tenancy agreements, including timely renewal of tenancy and coordinating lease matters
• To assist with insurance purchases, including timely renewal of policy and preparation of claims if any
• To provide general administrative support, including coordinating meetings and appointments, managing office and pantry supplies, arranging travel plans
• To communicate with internal and external parties at all levels on matters related to administrative activities
• To undertake special assignments, ad-hoc functions and related duties assigned by the management

Requirements:

• Candidate must possess at least a Diploma/Bachelor’s Degree, preferably a minimum of 2 years (s) of working experience in Business Administration
• Able to work under minimum supervision and committed to a strong sense of urgency
• Must maintain strict confidentiality in performing duties, honest and trustworthy
• Excellent attention to detail, with the ability to maintain a high level of accuracy
• Must be flexible, highly organized and have a proven ability to juggle multiple competing tasks and demands
• We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients
• Excellent verbal and written communication skills in English, Bahasa Malaysia and Mandarin
• Excellent computer literate

Perks & Benefits

• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Paid training and development
• Remote work flexibility

職責：

• 支持人力資源計劃和系統的製定和實施。
• 提供有關政策和程序的諮詢。
• 創建並實施有效的入職計劃。
• 制定培訓和發展計劃。
• 協助績效管理流程。
• 支持紀律和申訴問題的管理。
• 根據政策和法律要求維護員工記錄（出勤等）。

要求：

• 擁有豐富擔任人力資源官員、行政人員或其他人力資源職位的經驗。
• 熟悉勞動法和紀律程序。
• 擅長 MS Office
• 優秀的組織和時間管理能力。
• 較強的溝通和人際交往能力。
• 解決問題和決策的能力。
• 良好的道德和可靠性。
• 至少擁有工商管理、社會研究或相關領域的文憑；進一步的培訓將是一個優勢。

津貼和福利

• 員工股權
• 佣金和獎金
• 休閒著裝要求
• 免費小吃/歡樂時光
• 醫療保險
• 開放文化
• 有薪培訓和發展

Key Responsibilities:

• Assist to conduct regular risk assessments across all areas of the operation to identify potential hazards and vulnerabilities.
• Follow the safety and security protocols to prevent accidents, incidents, and security breaches.
• Monitor compliance with environmental regulations and sustainable practices.
• Assist in monitoring emergency response plans, including fire safety, evacuation procedures, and crisis management.
• Assist to conduct drills and exercises to ensure preparedness.
• Work together with HOD on a system for reporting incidents, near misses, and safety concerns.
• Maintain accurate records of all HSE-related activities.
• Ensure compliance with all applicable laws and regulations.
• Participate in regular audits and inspections of facilities and operations to identify areas of improvement.

Qualifications:

• Diploma or Bachelor's degree in Occupational Health and Safety, Environmental Science, or a related field. Advanced Degree, with relevant certifications, is a plus.
• Registered with authority.
• At least 3 years of working experience in relevant role or industrial building project. 
• Proficiency in data analysis and reporting is an added advantage.

Perks & Benefits

• Employee equity
• Personal leave
• Open culture
• Personal development opportunities