ABOUT US

As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. 

Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all.

#TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.

Learn more about Teleport here:

https://www.home.teleport.asia/ 

SALARY RANGE : RM 4000 - RM RM5300

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

• Monitor and carry out the implementation of occupational health and safety that is compliant with regulatory or company policy
• Developing and implementing safety policies and procedures. Ensure that these policies are effectively communicated and implemented throughout the organization
• Conducting safety audits and inspections to identify potential hazards and areas of improvement
• Monitor and evaluate safety performance indicators, identify areas for improvement, and implement necessary changes to enhance safety practices and procedures.
• Perform risk assessment and mitigation for potential risks and hazards within the workplace and develop strategies and mitigation plans
• Organize Safety training and awareness programs and conduct safety training programs
• Leads investigations In the event of accidents or incidents, to determine the root causes and develop corrective actions
• Ensure that proper incident reporting procedures are followed and maintain accurate records
• Collaborate with other departments to ensure safety measures are integrated into all aspects of the organization's operations.
• Developing and implementing sustainability strategies at the direction of the Head, Standards & Integrated Operations Governance
• To perform any adhoc tasks assigned by superior

These are minimum-requirement skills and a ‘must-have’ for the role:

• Experience in airline/logistics space
• Technical background in processes and documentation
• At least an undergraduate degree
• 2+ years working experience
• Relevant safety competencies
• Poses occupational safety training

At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

• Process customer’s orders/inquiries timely and accurately.
• Ensure customer’s orders are dispatched in the best route (transport plan) to optimize freight cost.

• Liaison with multiple parties including customers, overseas agents, etc for freight handling and/or other matters

• Handle shipping documentation (import/export / BL / documentation).

• Ensure compliance with customer’s Standard Operating Procedure.

• Communicate discrepancies/issues to team supervisor/manager when necessary.

• Consistently monitor emails and respond in a timely and professional manner to Customers and Appointed Service providers to provide full visibility to Customers.

• Responsible and familiarize with track & trace systems (LINK).

• Continuous update through communications on current statuses from Bollore network, international carriers, and subcontractors, troubleshooting any irregularities, and well well-prepared to construct information flows smoothly and timely to customers.

• Proactively request service failure reasons from the service providers' network and update Customers in the event of any service deviation from standard transport mapping.

• Ensure that contractual rates and agreed plans are always closely followed and aligned with Customers’ expectations.

• Work closely with OPM/RCM in preparing business review materials on a periodic basis (monthly & and quarterly).

• Lead periodic conference calls with the Customer's Control Tower or Key Contacts in reviewing the Dashboard Reports and time-critical shipments.
• Active participation in business reviews together with OPM/RCM to present our contractual performance and identify common service issues.
• With the support of peers, able to relate to the customer in transposing recurrence service issues.
• Carrying out any other ad-hoc work instruction requests made by the supervisor/manager.

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Knowledge in flow management/control tower / IFF contract operations management / key accounts
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset

• Assist to ensure compliance of Lab QA/QC procedures as per SGS Global QA System requirements and MS ISO/IEC 17025 requirements.
• Assist to ensure and enhance the management and implementation of Quality Management System in the laboratory.
• Assist to ensure Quality Manual, Procedures, SOPs, WIs, etc. are appropriately documented and implemented.
• Assist in communicating and follow up with local authorities for various accreditations and certifications.
• Conduct internal audits to ensure compliance of laboratory to QA/QC procedures as per MS ISO/IEC 17025 requirements.
• Coordinate, handle and support external audits (eg. audits from authorities, customers, etc.)
• Coordinate Proficiency Test / Inter-Laboratory Comparison activities to ensure Laboratory’s competency.
• Coordinate with Labs for communication improvement, e.g. regular meetings, TEAMS call with branches, etc
• Assist in root cause investigation for non-conformities and customer complaints and thereby develop an adequate procedure to prevent recurrence.
• Assist in providing quality and regulatory related advices to Sales / Laboratory team.
• Assist to coordinate for external training and provide internal training/briefing for Laboratory personnel.
• Responsible to support, guide and train users for LIMS.
• Responsible to troubleshoot issues related to LIMS.
• Responsible to establish SOP / work instructions for LIMS.
• Liaise with IT and Global Supports to ensure LIMS is implemented efficiently in supporting Lab processes and enhance productivity.
• To adhere to SGS Business Principles and Quality Policy.
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management

Job Purpose

• A&P management towards advertising efforts, with emphasis on optimization initiatives to drive sales lead.
• Responsible for all aspect of M&S A&P management & other OPEX inclusive of budget management, payment processing and vendor payment management.
• To support Manager A&P Investment in monitoring A&P & other OPEX implementation.

Job Responsibilities

• Determining M&S budget capacities, calculating its constraints, and plan budget strategies.
• To analyze the A&P & Other OPEX budget and look for ways to use resources more efficiently to optimize the spending.
• Identify budget issues that need to be addressed, notify management, and then make recommendations for new budgeting strategies
• Analyses spending trends and explain using spreadsheets and graphic illustrations for better reporting, insights and learning for M&S.
• Responsible to process purchase order (PO) inclusive of checking on the document completeness for ANP Funnel 1 & 2 & other OPEX
• To perform good receipt note (GRN) in system once received complete document from Project Owner for ANP Funnel 1 & 2 & other OPEX
• To submit manual invoice processing inclusive of checking on the document completeness for ANP Funnel 1 & 2 & other OPEX
• To submit GL processing inclusive of checking on the document completeness for ANP Funnel 1 & 2 & other OPEX i.e.: Accrual, reclass, amortization, & reversal
• To assist vendor on the vendor related issue i.e.: Vendor Portal issue, registration issue, documentation issue, & invoice rejection issue
• To ensure A&P & Other OPEX spending updated in Master Tracking in timely manner
• To assist Manager A&P Investment in monitoring compliance & governance for budget spending in M&S.
• Establish and maintain business relation between internal and external to ensure common understanding of A&P budget operation.
• To assist M&S Department on the procurement operation activity & A&P budget management i.e.: PO issue, invoice rejection issue, GRN issue, payment monitoring status, budget status, & budget balances)

Education/Professional Qualification

• Degree in Finance/ Accountancy/ Banking/Advertising/Marketing/Business and other relevant discipline.

Professional Experience

• Minimum 5 years of relevant working experience

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand. Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world.

Human Resources Operations Executive

The Human Resources Operations Executive will support the Talent Acquisition team in all recruitment activities. This role is responsible for coordinating recruitment operations, including scheduling interviews, screening candidate profiles, liaising with hiring managers, and maintaining clear communication with candidates throughout the hiring process.

Key Responsibilities:

• Assist in coordinating and scheduling interviews between candidates and hiring managers.
• Screen candidate profiles and resumes to identify suitable candidates based on job requirements.
• Liaise with hiring managers to understand role requirements and provide updates on the recruitment process.
• Maintain consistent communication with candidates, providing updates and ensuring a positive candidate experience throughout the hiring process.
• Support pre-boarding activities and collaborate with the HR team to ensure a smooth transition for new hires.
• Update and manage candidate information in the applicant tracking system (ATS).
• Assist in recruitment-related reporting and data management.
  

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 1-2 years of experience in HR operations, recruitment, or related functions.
• Strong-bias for action
• Strong work ethic and willingness to take on any task.
• Comfortable working in an extremely fast paced and international environment
• Ability to navigate and embrace ambiguity.
• "CAN-DO” attitude, good manners, strong passion, strong ownership, commitment, accountability, responsibility, and team player
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Excellent communication skills, both written and verbal.
• Proficient in using recruitment tools and applicant tracking systems.
• Detail-oriented with a proactive approach to problem-solving.
• Passion for creating a positive and vibrant work culture.
  

• Enjoy monthly fix allowance (based on eligibility)
• Strong learning and development plans for your career growth
• International work environment and flat organization
• Supportive team and continuous on the field guidance and training
• Competitive salary
• Casual work attire

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

• Process customer’s orders/inquiries timely and accurately.
• Ensure customer’s orders are dispatched in the best route (transport plan) to optimize freight cost.

• Liaison with multiple parties including customers, overseas agents, etc for freight handling and/or other matters

• Handle shipping documentation (import/export / BL / documentation).

• Ensure compliance with customer’s Standard Operating Procedure.

• Communicate discrepancies/issues to team supervisor/manager when necessary.

• Consistently monitor emails and respond in a timely and professional manner to Customers and Appointed Service providers to provide full visibility to Customers.

• Responsible and familiarize with track & trace systems (LINK).

• Continuous update through communications on current statuses from Bollore network, international carriers, and subcontractors, troubleshooting any irregularities, and well well-prepared to construct information flows smoothly and timely to customers.

• Proactively request service failure reasons from the service providers' network and update Customers in the event of any service deviation from standard transport mapping.

• Ensure that contractual rates and agreed plans are always closely followed and aligned with Customers’ expectations.

• Work closely with OPM/RCM in preparing business review materials on a periodic basis (monthly & and quarterly).

• Lead periodic conference calls with the Customer's Control Tower or Key Contacts in reviewing the Dashboard Reports and time-critical shipments.
• Active participation in business reviews together with OPM/RCM to present our contractual performance and identify common service issues.
• With the support of peers, able to relate to the customer in transposing recurrence service issues.
• Carrying out any other ad-hoc work instruction requests made by the supervisor/manager.

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Knowledge in flow management/control tower / IFF contract operations management / key accounts
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset

- Knows the business and keeps abreast of competition and customer trends, new products and legislation. Consults direct reports on operations needs and opportunities. Identifies and communicates potential new revenue opportunities to the hotel department heads influencing the development of plans to tap those opportunities.​

-Be pro-active and use initiative with regards to all Food & Beverage as well as Service related functionality areas, handling of complaints, and to ensure achievement of budgeted sales and profit targets.​

-Monitors the department's actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed.​

ABOUT YOUR ROLE:

You will coordinate activities with cross-functional teams to meet business needs and customer requirements. This is a contractual role for 6 months. 

YOUR RESPONSIBILITIES WILL INCLUDE:

• Handle material slitting planning, and ensure sufficient orders are released to production, optimizing capacity.
• Coordinate material arrival for production planning to ensure smooth operation and continued customer supply.
• Follow up shortages/upsurge with Planner on ETA and escalate issues affecting customer delivery.
• Monitor aging stock, clear aging stock/samples, slow-move inventory and write off requests.
• Monitor and update daily basis shipment schedule and coordinate activities with Logistics, Warehouse, Production Planner, and Customer Service as required.
• Tracking Return Goods and CN/DN issuance.
• Ensure accurate and prompt information flow to the internal team daily to ensure requests are responded to timely.
• Liaise with transporters on customer delivery arrangements.
• To ensure sample requisition is fulfilled.
• Back up to other OF team members during their absence.

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Job Overview:

This role requires a proactive and detail-oriented individual who can seamlessly support the Chairman in both professional and personal capacities, ensuring smooth operations and effective communication across the organization.

Responsibilities

• Ensure the Chairman's vision and business priorities are effectively communicated to the team. Facilitate business decision-making, strategic planning, leadership meetings, and broader communications.
• Oversee key projects and initiatives, ensuring that action items are followed up and completed.
• Manage the Chairman's calendar and schedule meetings. Host internal meetings, taking comprehensive notes of discussions.
• Follow up on strategic team meetings and project progress. Drive stakeholder reporting to ensure transparency and accountability.
• Prepare memos and communications content for internal / external audiences
• Provide support on various ad hoc and administrative tasks as needed.
• Shadow the Chairman in meetings, gradually taking on tasks to improve efficiency when the Chairman's time is limited.
• Gain a comprehensive understanding of daily activities within the company. Highlight key updates to ensure the Chairman has a well-rounded context for decision-making.
• Become the Chairman’s accountability partner by helping in prioritizing the Chairman’s time, recommend key activities for focus, and provide consistent feedback to optimize performance.
• Manage communications and relationships effectively by building strong partnerships and maintaining reputation for excellence
• Take initiative in identifying opportunities for the company to optimize collaboration and operate effectively
• Be a cultural carrier for the team - plan and organize high visibility events
• Assist the Chairman in managing various aspects of personal life to ensure a balanced and efficient workload.

• Strong-bias for action

• Strong work ethic and willingness to take on any task
• Comfortable working in an extremely fast paced and international environment
• Experience supporting c-suite/senior stakeholders
• Strong project / program management and organisational skills
• Highly organized
• Highly proficient excel skills
• Excellent verbal and written communication skills
• Ability to navigate and embrace ambiguity
• High EQ
• 4+ years of full-time work experience with at least 2 years as an Executive Assistant
  

• Fast moving, challenging and unique business problems
• Strong learning and development plans for your career growth
• International work environment and flat organization
• Competitive salary
• Flexible working hours & arrangement, Casual work attire

About this role

He / She has to deliver Visibility, Proactivity, Reactivity, Optimization and High level of Satisfaction to PRISM's major accounts managed by a 4PL HUB

Monitor the Financial Workflow to Ensure a Full Visibility of transport cost to the Customer

• Pre-invoice based on rates grid from 4PL to 3PL
• Manage pre-invoicing issues
• Provide monthly Reporting
• Receive and archive, manually, actualized 3PL invoices
• Follow-up the automatic (EDI / API) receipt and archiving of actualized 3PL invoices
• Audit invoices versus :
• Planned cost,
• Service Level Agreement,
• Actual execution…
• Manage dispute for invoices with deviations
• Validate unexpected costs such as waiting hours…
• Log reason for additional costs

Deliver Customer Satisfaction

• Manage and supports cost visibility to ensure the best possible service level
• Meets deadlines and ensures completion of customer service tasks within the expected time frames
• Ensure a consistent and pro-active communication flow with the customer
• Act as a strong interface to resolve customer problems, manage troubleshooting and issue resolution
• Prioritizes, resolves and/or escalates issues to secure the customer’s interest
• Represent Prism internally and externally
• Use the tools and communication to react to customer requests
• Act as Single point of contact for the customer
• Identify and record savings (benefits tracking) delivered to the customers.
• provide his/her expertise in invoice audit management
• Use of the technologies to be more efficient and work with the CBS

Contribute to improve Partners and Vendor performance

• Monitor the 3PLs service quality and give feedback to the Operation of Contract manager
• Monitor the good deployment and efficiency of new operational practices with the 3PLs
• Contribute to formalize the SOP
• Provide 1st level of support to the 3PL (operational inquiries, data matters etc.)
• Set up and Monitor corrective action plans in agreement with the 4PL HUB manager
• Produce dashboard and KPIs regarding billing audit performance
• Maintain communication matrix

Technical

• Sound educational background or comparable business experience (international trade, logistics, supply chain etc.)
• Good knowledge of Air and/or Sea transportation is a strong asset.
• Proven track record in a similar role, ideally in a Control Tower of 4PL environment
• Minimum of 5 years of transport management / freight forwarding experience (Air & Sea operations)
• Minimum of 3 years of customer service experience

Behavioral

• Good communication skills (English is a must, another language a +)
• Service minded personality
• Hands-on approach and curiosity, can-do and positive attitude
• Problem solving ability
• At ease with Web application and MS Office pack (MS Outlook).
• Ability to work under pressure
• Direct reporting line to the 4PL HUB Team Leader, if any, or 4PL HUB Operation Manager.
• Customer: customer care, operational buyer, transport manager.
• 3PLs: both internal and competitors.

• Dental
• Medical
• Parking
• Birthday Leave
• Festival Leave

Come and join the Prism’s family on this new exciting adventure!

We are expanding our 4PL activity in the Aerospace sector

Do not hesitate to contact us if you are interested to be part of our 24/7 team

Present in 3 continents, PRISM specializes in 4PL supply chain by integrating business and digital experts in the areas of Transport, Customs and Trade, allowing a high level of performance and transformation. We intervene through consulting missions and operations management services and position ourselves as strategic resources effectively engaged in the success of our clients. We follow a principle of obligation of results in which Performance (Ytp), visibility and Compliance prevail.

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

• Process customer’s orders/inquiries timely and accurately.
• Ensure customer’s orders are dispatched in the best route (transport plan) to optimize freight cost.

• Liaison with multiple parties including customers, overseas agents, etc for freight handling and/or other matters

• Handle shipping documentation (import/export / BL / documentation).

• Ensure compliance with customer’s Standard Operating Procedure.

• Communicate discrepancies/issues to team supervisor/manager when necessary.

• Consistently monitor emails and respond in a timely and professional manner to Customers and Appointed Service providers to provide full visibility to Customers.

• Responsible and familiarize with track & trace systems (LINK).

• Continuous update through communications on current statuses from Bollore network, international carriers, and subcontractors, troubleshooting any irregularities, and well well-prepared to construct information flows smoothly and timely to customers.

• Proactively request service failure reasons from the service providers' network and update Customers in the event of any service deviation from standard transport mapping.

• Ensure that contractual rates and agreed plans are always closely followed and aligned with Customers’ expectations.

• Work closely with OPM/RCM in preparing business review materials on a periodic basis (monthly & and quarterly).

• Lead periodic conference calls with the Customer's Control Tower or Key Contacts in reviewing the Dashboard Reports and time-critical shipments.
• Active participation in business reviews together with OPM/RCM to present our contractual performance and identify common service issues.
• With the support of peers, able to relate to the customer in transposing recurrence service issues.
• Carrying out any other ad-hoc work instruction requests made by the supervisor/manager.

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Knowledge in flow management/control tower / IFF contract operations management / key accounts
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset

• Act as an effective HR leader in partnership with the business units leaders from various business units in providing broad range of the HR solutions and strategic plans to support the business in delivering the best HR practices that align with the business needs and achieve the business goals.
   
• Responsible for planning, executing and managing the day-to-day human resources initiatives and operations matters.

Scope of HR Business Partner:

1.  HR Strategy : collaborate with the leadership team on formulating people strategy and initiatives that are aligned with the corporate objectives and based on priority.
2. Organisation Development : analyse the organizational capabilities and work with leaders to review and develop the right organizational structure and ways of working for the business.
3. Employee Engagement : positively impact employees by cultivating a highly integrity culture and performance-driven working ethics, to achieve the employees’ satisfaction and healthy corporate / environment culture.
4. Employee Relations : facilitate resolution of employee conflicts or concerns. Investigate allegations of employees’ misconduct and guide the management on disciplinary and grievance processes.
5. Talent Development : drive talent review process and review with leaders to create individual development and succession plans to improve the human capabilities.
6. Manpower Planning : forecast and plan ahead the manpower needs for the business to ensure the readiness of the human resources in meeting the business demands.
7. Compensation & Benefits : studies the market / competitors trend and the needs of business to enhance the competitiveness of the reward strategies, through liaison with the HR Service Centre – C&B.

• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
   
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management

NielsenIQ Customer Success is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between Nielsen and clients. Our service and delivery is the reason clients will continue to invest in our products and service. To run independently the set-up & execution of projects by compiling, analyzing, and interpreting sales, writing client reports, and constructing presentations.   

 RESPONSIBILITIES  

• Summarize data in tables, charts, and graphs  
• Analyze and interpret sales data 
• Deliver final reports and presentations (category overview as well as issue-based) building a story and final recommendations  
• Review data for errors and inconsistencies  
• Use internal tools and data sources  
• Independently discusses analysis design to best answer client questions with CBP/client  
• Discuss design and calculate the Quantified Business Opportunity  
• Drive time/cost-effectiveness on the project  
• Support meeting the COE objectives as a whole  
• Inspire peers and co-workers  

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

a) Monitor the Operational Workflow to Ensure a Full Supply Chain Visibility to the Customer

• Follow up invalid entries received from the customer or authorized partners (vendors, customers, subcontractors….)
• Monitor shipments on regular basis (3PL shipment confirmation, milestones completion etc.)
• Alert the customer team pro-actively in case of deviation and propose backup solutions
• Integrate manually, in dedicated IT solution, the Transport Request, if necessary
• Arrange alternative in case preferred carrier is unavailable
• Take corrective actions in case of missing pre-alerts
• Receive and control customer bookings according to the processes in place
• Check optimizations from optimizer if applicable, propose consolidation options.
• Report on data quality
• Provide clarifications and/or missing information
• Communicate & confirm arrangement to origin

b) Deliver Customer Satisfaction

• Manage and supports order management to ensure the best possible service level
• Meets deadlines and ensures completion of customer service tasks within the expected time frames
• Ensure a consistent and pro-active communication flow with the customer
• Act as a strong interface to resolve customer problems, manage troubleshooting and issue resolution
• Prioritizes, resolves and/or escalates issues to secure the customer’s interest
• Represent Prism internally and externally
• Use the tools and communication to react to customer requests
• Act as single point of contact for the customer
• Identify and record savings (benefits tracking) delivered to the customers.
• Provide his/her expertise in transportation management

c) Contribute to improve Partners and Vendor performance

• Monitor the 3PLs service quality and give feedback to the Operation of Contract manager
• Monitor the good deployment and efficiency of new operational practices with the 3PLs
• Contribute to formalize the SOP
• Provide 1st level of support to the 3PL (operational inquiries, data matters etc.)
• Set up and monitor corrective action plans in agreement with the 4PL HUB manager
• Produce dashboard and KPIs regarding 3PL performance

d) Manage operational quality

• Receive non-conformities and complaints and log these in a database
• Conduct root cause analysis on logged issues
• Categorized all non-conformities & complaints using standardized issue codes and reason codes
• Capture claims through non-conformities & complaints management process
• Assess of potential claims and recommendation to the customer
• Assign corrective actions to relevant parties and follow up
• Escalate claim to concerned party
• Conduct 8D analyses for complex claims
• In case of financial damages follow up with 3PL and insurance until financial settlement

e) Operate spot quotations

• Define requirements
• Get spot quotation from the 3PL’s panel
• Select provider
• Maintain spot quotation database / matrix

f) Others

• Any other tasks provided by their Manager

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Proven track record in a similar role, ideally in a Control Tower of 4PL environment
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset

About Us:

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology, such as Custom API, trading systems, and data science, enable easy access to financial services that were previously inaccessible or difficult to understand.

Join us on this exciting journey as we expand our operations in Malaysia. We're looking for dynamic individuals who share our vision and want to contribute to the next chapter of Bjak's success.

Job Overview:

As a Senior Finance Executive, you will play a key role in supporting the financial operations of the company. You will be responsible for managing daily finance activities, ensuring compliance with financial regulations, and providing accurate financial reports to support decision-making. The ideal candidate will have strong analytical skills, attention to detail, and the ability to work collaboratively within the finance team.

Key Responsibilities:

Manage and oversee daily accounting operations, including accounts payable, receivable, general ledger, and payroll.

• Ensure all financial transactions are accurately recorded in a timely manner and comply with company policies and regulations.
• Prepare monthly, quarterly, and annual financial reports, including profit and loss statements, balance sheets, and cash flow statements.
• Assist in the preparation of budgets and forecasts by gathering and analyzing financial data.
• Monitor and control the company’s cash flow, ensuring that financial obligations are met.
• Liaise with auditors, tax agents, and regulatory bodies to ensure compliance with statutory requirements.
• Conduct financial analysis and provide insights to support strategic business decisions.
• Support the finance team in streamlining and automating finance processes to improve efficiency.
• Collaborate with internal departments to resolve financial discrepancies and provide support for financial queries.
• Ensure compliance with all financial regulations, including local taxation laws, accounting standards, and audit requirements.

Qualifications & Skills:

Education: Bachelor’s degree in Finance, Accounting, or related field. Professional certifications (ACCA, CPA, etc.) are a plus.

Experience:

• At least 3-5 years of relevant experience in accounting or finance, preferably in a fast-paced, dynamic environment.
• Strong understanding of accounting principles, financial reporting, and budgeting processes.
• Experience with financial software and accounting systems
  

Skills:

• Strong analytical skills and attention to detail.
• Excellent communication skills, both verbal and written.
• Proficiency in Microsoft Excel and other financial analysis tools.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and ability to manage multiple tasks and meet deadlines.
• Knowledge of local financial regulations and taxation laws.

At Bjak, we believe in fostering an environment where you can thrive. Our benefits package includes:

• Competitive salary
• Hybrid work arrangement
• Flexible working hours
• Casual work attire
• Comprehensive medical, dental, and vision benefits
• Strong learning and development plans for your career growth
• International work environment and flat organization