Job Responsibilities of Customer Service

Team Culture

Build a customer-first culture and foundation:

Recognise our clients’ changing business needs, listen to them, and think of ways to serve them better. Bring about genuine improvements in our service level.

Team development:

Help your team grow, coach newcomers, empower people to be leaders at all levels.

Sales Order Processing (80%)

• Process and manage sales orders from the point of receiving customers’ PO request to last-mile fulfillment and invoicing, ensuring accuracy and timeliness.
• Manage order changes, cancellations, and returns in accordance with company policies and procedures.
• Comply with Company's Just-In-Time Order Processing standard - locking in Customer Purchase Order on the same business day of PO receipt. Not more than 3 credit notes per month for billing errors.

CRM & ERP Management

• Manage the company's customer relationship management (CRM) and Enterprise Resource Planning (ERP) system, ensuring data accuracy and completeness.
• Manage customer account information and maintain accurate records.
• Provide training and support to the Customer Service and Sales team on the use of the ERP and CRM system

Support Our Frontline Customer Service (20%)

• Serve as a backup for the frontline customer service team to cope with the demands.
• Build lasting customer relationships and enhance customer satisfaction through excellent service.

Perks & Benefits

• Casual dress code
• Medical insurance
• Personal leave
• Personal development opportunities

工作範圍

1) 獨立管理施工活動和進度，能夠看懂結構圖、規範和要求。

2) 監督結構/建築工程，與客戶代表協調。 3) 監督並帶領工人和分包商團隊進行現場工作。 4）解決施工期間遇到的設計現場問題。 5）保證工作品質。

6）負責執行專案經理的工作計畫。

7) 準備每日進度報告和工作計畫。

8) 監督現場品質控制和安全衛生事宜。

9) 參加專案會議。

要求

1）3-4年建築（基礎設施）工作經驗。

2) 土木工程或同等專業資格。

3) 具有良好的團隊合作精神，具備人際溝通能力以及與遠距團隊合作的能力。 4）優秀的時間管理和獨立決策能力。

5）自我激勵和積極主動。

津貼和福利

• 津貼（旅費、交通費等）

業務開發主管/經理負責識別、開發和管理東協和歐洲汽車售後市場的新商機。該職位涉及策略規劃、市場研究和關係建設，以推動收入成長並擴大公司在汽車行業的市場份額。

主要職責：

1）市場分析與策略：

• 進行全面的市場研究，以確定東協和歐洲地區的潛在商機。
• 制定並實施策略計劃以滲透新市場並擴大現有市場。
• 分析競爭格局和產業趨勢，以領先市場變化。

2）業務發展：

• 識別並與潛在客戶、合作夥伴和利害關係人建立聯繫。
• 與關鍵決策者建立並維持牢固的關係。
• 談判並完成交易以實現銷售目標和業務成長目標。

3）銷售和收入成長：

• 制定並執行銷售計劃以實現收入目標。
• 追蹤並報告銷售業績和市場反饋。
• 與行銷團隊合作創造有效的銷售和促銷材料。

4）客戶管理：

• 提供卓越的客戶服務，以維持和加強客戶關係。
• 及時、專業地解決客戶的問題和疑慮。
• 確保客戶滿意度和長期參與。

5）協作與協調：

• 與內部團隊密切合作，包括行銷、產品開發和客戶支援。
• 與區域銷售團隊協調，確保協調一致和協同作用。
• 參與跨職能專案以支援業務目標。

6) 報告和文件：

• 準備有關業務發展活動、進度和結果的定期報告。
• 維護所有業務開發活動的準確和最新記錄

資格：

• 工商管理、行銷或相關領域的學士學位。碩士學位優先。
• 在業務開發、銷售或相關領域（最好是在東協和/或歐洲市場）擁有豐富的經驗。
• 對市場動態、商業策略和競爭分析有深入的了解。
• 優秀的溝通、談判和人際溝通能力。
• 能夠獨立工作並作為團隊的一部分。
• 熟練 CRM 軟體和 Microsoft Office 套件。
• 願意根據需要出差。

津貼和福利

• 年度獎金
• 津貼（旅費、交通費等）
• 個人發展機會

Job Responsibilities:

• Provide good customers service to customers
• Assist pharmacist in dispensing
• Willing to interacts with customer, answer customer enquiry and build relationship
• Cashiering-being responsible for processing cash and card payments
• Assist in merchandising product and always maintain complete stock level
• Maintain a pleasant shopping environment in outlet by creating a clean, tidy, and well organized display
• Handle in administration work and any other ad hoc tasks from time to time.

Job Requirement:

• Fresh graduate student in diploma pharmacy are welcome to apply
• Candidate with related experience will be added as advantages

STAFF BENEFITS:

• Training syllabus will be provided
• Attractive Salary Package
• Marriage Leaves, Annual Leave, Medical Leave etc
• Career Advancement

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location

Job Description

1. Administer and execute paperwork to ensure smooth operations
2. General admin and clerical support
3. Prepare payment vouchers, Invoice and other tasks assigned from time to time
4. Coordinate & facilitate the Annual Financial Audit Process
5. Handle daily documentation and proper filing system to ensure documents are traceable in an efficient manner
6. Record expenses, and bills and file other financial documents
7. Prepare Quotation, Invoice, and Stock report.
8. Compile payment listing
9. Responsible for supporting company day-to-day administration and office support to colleagues and management
10. To manage all administrative & operation tasks which include documentation, filing, letter correspondences, arranging for courier services, etc
11. Responsible for supporting accounts and human resources-related matters.
12. Any ad hoc task assigned by a superior
13. To succeed in this role, we will need you to have: 
14. Candidate must possess at least CAT/Diploma/Advanced/Higher/Graduate Diploma in Finance/Accountancy/Banking or equivalent.
15. Computer literacy in Microsoft Office (Excel, Word, PowerPoint)
16. Good communication skills
17. Able to meet deadlines, able to multi-task, and capacity to work independently.
18. Positive working attitude
19. At least 2 years of working experience in the related field
20. Priority will be given to immediate availability.

Education level required:

Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree

Advantages of working with us:

1. Salary/Compensation
2. Work-Life Balance
3. Career/Development Opportunities

客服崗位職責

團隊文化

建立客戶至上的文化與基礎：

認識客戶不斷變化的業務需求，傾聽他們的意見，並想辦法更好地為他們服務。真正提高我們的服務水準。

團隊發展：

幫助您的團隊成長、指導新人、讓人們成為各級領導者。

銷售訂單處理 (80%)

• 從接收客戶的 PO 請求到最後一英里的履行和開立發票，處理和管理銷售訂單，確保準確性和及時性。
• 根據公司政策和程序管理訂單變更、取消和退貨。
• 遵守公司的即時訂單處理標準 - 在收到採購訂單的同一工作日鎖定客戶採購訂單。每月因帳單錯誤而發出的貸方票據不得超過 3 張。

客戶關係管理與企業資源規劃管理

• 管理公司的客戶關係管理（CRM）和企業資源規劃（ERP）系統，確保資料的準確性和完整性。
• 管理客戶帳戶資訊並維護準確的記錄。
• 為客戶服務和銷售團隊提供有關 ERP 和 CRM 系統使用的培訓和支持

支援我們的第一線客戶服務 (20%)

• 作為前線客服團隊的後備，因應需求。
• 透過卓越的服務建立持久的客戶關係並提高客戶滿意度。

津貼和福利

• 休閒著裝要求
• 醫療保險
• 事假
• 個人發展機會

Responsibilities

• Responsible for strategic planning and team building of Supplier Quality Engineering and Incoming Quality Control Division;
• Responsible for the establishment implementation and update of Supplier Quality Engineering and Incoming Quality Control Management Process;
• Responsible for qualification of new suppliers in quality system, and plan of supplier quality system audit;
• Responsible for management of material qualification and quality issue resolution;
• To organize quality inspection plan of all material and ensure the implementation of the FAE (First Article Evaluation) of new material;
• To plan material inspection process, and establish material inspection standard and ensure the training of inspection standard;
• Implementation of supplier quarterly business assessment (SQBR) and vendor process change management (SPCR).

Requirement

• Work experience (including technical/ professional training and qualification).
• Degree in relevant qualification
• 5 years and above Supplier Quality Engineering experience in mechanical or electronic parts;
• 3 years and above team management experience;
• Professional in production processes, process knowledge and quality control of metal and plastic mechanical parts, or familiar with the manufacturing process, testing and quality control of electronic parts.

• 13 month salary
• Performance bonus
• Panel clinic and inhouse clinic
• Insurance
• Free parking
• Dental allowance
• Sport activities

工作職責：

• 為客戶提供良好的客戶服務
• 協助藥劑師配藥
• 願意與客戶互動，回答客戶詢問並建立關係
• 出納－負責處理現金和卡片支付
• 協助推銷產品並始終保持完整的庫存水平
• 打造乾淨、整潔、井然有序的陳列，維持愉快的奧特萊斯購物環境
• 不時處理行政工作和任何其他臨時任務。

職位要求：

• 歡迎藥學文憑應屆畢業生申請
• 具有相關經驗的候選人將被添加為優勢

員工福利：

• 將提供培訓大綱
• 有吸引力的薪資待遇
• 婚假、年假、病假等
• 職涯發展

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置

Job Description: Admin Assistant Internship

Key Responsibilities:

General Administrative Support:

o Assist in maintaining office organization and cleanliness.

o Manage office supplies, including inventory checks and placing orders.

o Assist with filing, photocopying, and scanning documents.

o Answer and direct phone calls and emails in a professional manner.

o Greet and assist visitors, ensuring a positive experience.

o Schedule appointments, meetings, and maintain calendars.

o Prepare and edit reports, presentations, and correspondence.

o Update records and databases with personnel, financial, and other data.

o Assist in planning and organizing company events, meetings, and activities.

o Help coordinate logistics, including venue, materials, and catering arrangements.

o Provide administrative assistance to HR department

o Assist with research, compiling data, and preparing documents for reports.

o Participate in and support any ad-hoc projects or tasks as assigned by supervisors.

Requirements:

• Currently pursuing a diploma or degree in Business Administration, Office Management, or a related field.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint).

• Strong verbal and written communication skills.

• Excellent organizational skills and attention to detail.

• Ability to work independently and as part of a team.

• Professional attitude and appearance.

Perks & Benefits

• Employee equity
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

職務說明：行政助理實習生

主要職責：

一般行政支援：

o 協助維持辦公室組織和清潔。

o 管理辦公用品，包括庫存檢查和下訂單。

o 協助歸檔、影印和掃描文件。

o 以專業的方式接聽和轉接電話和電子郵件。

o 迎接並協助訪客，確保獲得正面的體驗。

o 安排約會、會議並維護行事曆。

o 準備和編輯報告、簡報和信件。

o 使用人員、財務和其他資料更新記錄和資料庫。

o 協助規劃和組織公司活動、會議和活動。

o 協助協調後勤工作，包括場地、材料和餐飲安排。

o 提供人力資源部門行政協助

o 協助研究、彙編資料和準備報告文件。

o 參與並支援主管指派的任何臨時專案或任務。

要求：

• 目前正在攻讀工商管理、辦公室管理或相關領域的文憑或學位。

• 熟練使用Microsoft Office（Word、Excel、PowerPoint）。

• 較強的口頭和書面溝通能力。

• 優秀的組織能力和對細節的關注。

• 獨立工作和團隊合作的能力。

• 專業的態度和外表。

津貼和福利

• 員工股權
• 醫療保險
• 事假
• 開放文化
• 個人發展機會

JOB SPECIFICATION & RESPONSIBILITIES

OBJECTIVES

1. To assume full responsibility for the cost-effective operation of the Engineering Department.
2. To prepare the annual and revised Engineering budget in close co-ordination with the Financial Manager and Management, commensurate with operational requirements of the property.
3. To keep accurate records and monitor closely all Engineering budget expenditures, and to ensure that the budget is adhered to and costs strictly controlled.
4. To allocate and countersign all invoices chargeable to the Engineering budget before being processed and charged.
5. To establish an efficient system for the control and verification of all fuel deliveries to the premises.
6. To ensure the repair works being carried out in most economical and effective manner.
7. To supervise closely all engineering personnel in the performance of their duties.
8. To delegate duties and responsibilities, as required, to the Assistant Maintenance Manager.
9. To develop and implement a Comprehensive Preventive Maintenance Programmed for all equipment in the Hotel. 
10. To co-ordinate and, if so requested, supervise special projects and employment of outside contractors.
11. To establish a well-organized Engineering Store and keep close control on consumption of material, stores and inventory control.
12. To implement a comprehensive elevator emergency procedure and initiate employee training on emergency release procedures with the elevator manufacturer’s agent.
13. To advise management on all matters of potential improvement to the operation.
14. To assist the purchasing department with suggestions for the most economic purchase of parts and consumable and to issue clear and concise purchase request for such items.
15. To be knowledge of statutory legislation in employment and industrial relations.
16. To control and monitor closely all utility consumption, and to ensure optimum energy usage by all departments in the Resort.
17. To observe energy efficiency of all equipment, forwarding to management suggestions for replacement of energy inefficient equipment and to report to management all wastage of energy.
18. To assume full charge of building maintenance which includes guest room, public area, kitchen and all back of house. 
19. To establish a regular planned guest room servicing programmed in accordance with industry standards.
20. To supervise major repair and maintenance of Electrical and Mechanical Services.
21. To be fully in charge and responsible for the smooth function of the Department’s administration and maintenance of an efficient filling system.
22. To make sure that all documents related to the operation of the department are being kept up to date, and that all records are correctly maintained and filed.
23. To assume full responsibility for the preparation and timely submittal of all reports.
24. To maintain a comprehensive library of manuals and parts lists of all operational equipment, as well as a complete set of up to date drawings of all areas and systems.
25. To perform an annual evaluation of all Engineering personnel.
26. To ensure that all employee report for duty punctually.
27. To ensure that all employees wear the correct uniform and name tag at all times. 
28. To create an efficient and professional team of employees.
29. To implement department training programmed ensuring the necessary skills of all employees to perform their duties with the maximum efficiency.
30. To ensure that all Engineering staffs are fully familiar with and have a complete understanding of handling Mechanical & Electrical equipment’s.
31. To select and recruit, in conjunction with Human Resource Office, suitable employees for the operation.

OTHER RESPONSIBILITIES

1. Lead, direct and guide in all areas of Engineering matter.
2. Administers the Policies and procedures within the Maintenance department.
3. Follow through all actions required to be carried out by Engineering department. 
4. To monitor and to ensure the preventive maintenance programme being carry out.
5. To supervisor and monitor those works carry out by outside contractor.
6. To follow up & coordinate with purchasing department on delivery and selector of material. 
7. To monitor and to ensure the mechanical and electrical equipments are operating at its optimise manner.

General

1. To perform any other duties that may be assigned from time to time by the Management.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and development

職位描述

• 在系統中維護AR程式碼
• 為客戶準備 AR 表格和信用申請
• 準備並計算最終成品成本和售價
• 檢查銷售發票
• 簽發銷售借方票據、貸方票據
• 準備每月銷售總結
• 準備銷售與銷售成本的每月報告
• 監控和更新零用現金
• 計算司機交通津貼
• 檢查分包商每月薪資
• 為 BA 準備銷售發票
• 灌裝和貼標
• 上級指派的臨時職責

職位要求

• 候選人必須至少擁有會計文憑或同等學歷。
• 至少 1 年相關領域的工作經驗
• 所需技能：MS Office、電腦知識或會計系統知識。
• 能夠獨立工作，工作態度好，責任感強，在最少的監督下獨立工作。
• 理解英語和馬來語的書面和口語
• 國語水平是一個額外的優勢

津貼和福利

• 醫療保險
• 事假
• 開放文化
• 有薪培訓和發展

工作規範與職責

目標

1. 全面負責工程部的成本效益運作。
2. 與財務經理和管理層密切配合，準備年度和修訂的工程預算，以符合酒店的營運要求。
3. 準確記錄並密切監控所有工程預算支出，確保預算得到遵守，成本嚴格控制。
4. 在處理和收費之前分配並會簽所有應計入工程預算的發票。
5. 建立有效的系統來控制和驗證所有向場所輸送的燃料。
6. 確保修復工程以最經濟、有效的方式進行。
7. 嚴格監督所有工程人員履行職責。
8. 根據需要將職責和責任委託給助理維護經理。
9. 制定並實施飯店所有設備的全面預防性維護計畫。
10. 協調並根據要求監督特殊專案和外部承包商的僱用。
11. 建立組織嚴密的工程倉庫，嚴格控製材料消耗、倉庫和庫存控制。
12. 實施全面的電梯緊急程序，並與電梯製造商的代理商一起對員工進行緊急釋放程序培訓。
13. 就所有可能改善營運的事項向管理層提供建議。
14. 協助採購部門提出最經濟的零件和消耗品採購建議，並針對此類物品發出清晰簡潔的採購請求。
15. 了解就業和勞資關係的法定立法。
16. 密切控制和監控所有公用事業消耗，並確保度假村所有部門的最佳能源使用。
17. 觀察所有設備的能源效率，向管理階層提出更換能源效率低的設備的建議，並向管理階層報告所有能源浪費情況。
18. 全面負責建築維護，包括客房、公共區域、廚房和所有後勤工作。
19. 根據行業標準制定定期計劃的客房服務。
20. 監督機電工程的主要維修及保養工作。
21. 全面負責部門行政管理的順利運作並維護高效率的灌裝系統。
22. 確保與部門運作相關的所有文件保持最新，並且所有記錄均正確維護和歸檔。
23. 全面負責所有報告的準備和及時提交。
24. 維護所有操作設備的手冊和零件清單的綜合庫，以及所有區域和系統的一整套最新圖紙。
25. 對所有工程人員進行年度評估。
26. 確保所有員工準時到崗。
27. 確保所有員工始終穿著正確的製服和姓名牌。
28. 打造一支高效率、專業的員工團隊。
29. 實施部門培訓計劃，確保所有員工具備以最大效率履行職責所需的技能。
30. 確保所有工程人員完全熟悉並完全了解機電設備的操作。
31. 會同人力資源部選聘適合經營的人員。

其他責任

1. 領導、指導和指導工程事務的所有領域。
2. 管理維護部門內的政策和程序。
3. 遵循工程部門要求執行的所有行動。
4. 監控並確保預防性維護計劃的執行。
5. 監督和監督外部承包商進行的工作。
6. 與採購部門跟進和協調材料的交付和選擇。
7. 監控並確保機電設備以最佳方式運作。

一般的

1. 履行管理層不時指派的任何其他職責。

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 醫療保險
• 事假
• 開放文化
• 個人發展機會
• 有薪培訓和發展

Job Description:-

• Manual matching Suppliers’ DO/Invoice
• Prepare Suppliers payment advice and reversal journal
• Filing Suppliers documents
• Prepare Vendor reconciliation
• Verify stock count adjustment and scrap
• Familiar with Internet Banking
• Familiar with SAP

Perks & Benefits

• Employee equity
• Regular team activities
• Medical allowances
• Personal development opportunities
• Dental allowances
• Vision check
• Paid training and development

職位描述

職責：

我們正在醫療行業尋找經驗豐富、以結果為導向、充滿熱情的專業人士與我們合作，在指定地點、專業或分支機構發展醫學實驗室服務業務。

為了實現這一目標，您負責規劃、執行和管理預期醫療機構和專業人員之間的銷售和業務活動。

要求：

• 生物學或醫療保健相關學科的高等教育。最好是生物醫學科學、醫療技術、生物技術/遺傳學、護理、藥學或任何同等學科。
• 或具有醫療或保健行業經驗的商業/行銷相關資格。
• 至少 2 年工作經驗，最好是醫療/製藥行業的銷售/行銷/業務開發工作經驗。
• 有醫學實驗室工作經驗並精通放血技能者優先。
• 在實現目標方面有良好的記錄，積極主動的態度。
• 良好的溝通能力和團隊合作精神。
• 具有良好的醫學測試或診斷知識是一個優勢。
• 擁有自己的交通工具，能夠出遊。

通勤/搬遷能力：

• 新山：開始工作前可靠的通勤或計劃搬遷（必需）

報酬：

根據資格和經驗。我們提供有吸引力的薪資待遇；包括基本工資、銷售佣金和

獎勵、交通津貼和索賠、年度獎金、SOCSO、EPF、個人意外和醫療保險計劃。高績效和忠誠的團隊成員可能會期望有吸引力的薪酬待遇和良好的職業發展道路。

如果您是我們正在尋找的人才，並且您認為您可以幫助我們更接近我們的願景，我們很樂意與您會面。告訴我們您過去的成就如何為您與我們一起開啟激動人心且充滿希望的職業生涯做好準備！

工作類型：全職、永久

薪資：每月 RM2,000.00 - RM5,000.00

職位描述：-

• 手動匹配供應商 DO/發票
• 準備供應商付款通知和沖銷日記帳
• 提交供應商文件
• 準備供應商對帳
• 驗證庫存數量調整和報廢
• 熟悉網路銀行
• 熟悉SAP

津貼和福利

• 員工股權
• 定期團隊活動
• 醫療津貼
• 個人發展機會
• 牙科津貼
• 視力檢查
• 有薪培訓和發展

We are looking for a Manager, Account Management to be based in Johor Bahru. The department generally is responsible for identifying new business opportunities, promoting existing activities and ensuring fast, sustainable growth.

Responsibilities:

Responsibilities include, but are not limited to:

• Manage and expand relationships with existing restaurants and proactively identify further new business opportunities.

• Monitor accounts and identifying upsell and cross-sell opportunities

• Develop sound strategic marketing plans and ensure consistent growth for the client’s business

• Monitor each account’s performance metrics and ensure compliance with foodpanda’s operational standards function.

• Strong knowledge of all aspects of the foodpanda business model and the online food ordering market. 

Collaboration:

• Collaborate with other departments & stakeholders and provide feedback and identifying industry trends

• Account Manager will be the main point of contact in all matters relating to client’s concerns & needs

• Work with internal support functions to ensure that every deal that goes live on the platform meets quality standards - collaboration

• Collaborate with various stakeholders to ensure project delivered timely

• Collaborate  with internal departments to facilitate client need fulfillment

The Business Support Assistant delivers full Business Support in purchase order handling for the R&D, Quality & Food Compliance department, primarily for the team in Utrecht (Netherlands). The role sits with the Data Factory Team in Johor (Malaysia) and can involve also other tasks supporting Johor Malaysia Data Factory team when required. The Business Support Assistant works with the Business Support Assistant in Utrecht to handle all purchase orders.

There are two primary goals of this role: Support R&D daily business by handling of Purchase Orders for Utrecht and support operation of the R&D team in Johor.

Business Support – finance process

• Raise R&D Department PO’s within 24 hours in SAP System and process them throughout the Finance Process

• Maintain financial good practice when executing the R&D Purchase Order process.
• Maintain Vendor Invoice Management system with Accounts Payable to avoid delay in payment.
• Provide departmental support i.e. set up new vendors, increasing limit orders.
• Troubleshoot and optimize business processes for maximum efficiency
• Participate purchasing Business Process Owner meetings

Business Support – Data Factory team

• Support Data Factory team with other activities, e.g. specification creation, update, maintenance as well as other support in the Johor R&D facility.

The Position will report to Financial Controller with work base in manufacturing facility in Malaysia. This position will work closely with site operational team and support the manual submission of invoices as part of the e-invoicing process in Malaysia.

• Assist in the manual submission of invoices (including Sales & self-billed E-invoices) into Myinvois portal according to IRBM guidelines.
• Verify accuracy and completeness of invoice required information before submission, including but not limited to vendor details, invoice amounts, and custom clearance documentation.
• Act as a point of contact for vendors regarding E-invoice received & inquiries. Establish and maintain positive relationships with vendors, ensuring timely communication and resolution of any issues or concerns.
• Validate & verify expenses incurred by employees on behalf of the employer to ensure that they are supported by e-invoices or receipts issued by vendors.
• Collaborate with internal stakeholders, including Accounts Payable, Planning, Shipping and Procurement teams, to ensure timely and accurate processing of invoices.
• Perform bi-weekly & monthly reconciliation against SAP invoices with invoices submitted into Myinvois portal.
• Resolve discrepancies or issues related to invoice submission in a timely and efficient manner.
• Assist in generating reports and analyzing data related to invoice processing as required.
• Stay updated on relevant regulations and best practices related to e-invoicing in Malaysia.
• To support Internal Audits and Statutory audits
• To perform any ad hoc task as assigned

1. Assist in production tasks within the assigned section.
2. Promote and maintain workplace cleanliness and organization (5S culture).
3. Follow safety procedures and use Personal Protective Equipment (PPE) as needed.
4. Adhere to the dress code and maintain a professional appearance.
5. Perform additional tasks as assigned by management.

About the Role

As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By bringing everyone together, you’ll be able to create an inclusive culture that promotes collaboration and an entrepreneurial spirit, helping you, your team, and H&M succeed. Ensuring an excellent operational & visual experience for your store, customers & colleagues. You’ll be aware of your store’s strengths, opportunities, and competitors. Analyze and follow up on sales, and create plans to optimize results and profits.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

Customer Sales & Profit

• You are responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines
• Representing yourself and the H&M brand positively during customer interactions
• Be aware of and take responsibility of your department's strengths and identifying commercial opportunities and acting on them
• Establish & analyze sales and budget goals, creating plans to optimize results
• Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers
• Following up that your team is actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
• Manage your department in a cost-efficient way
• Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges
• Ensure all admin routines for both people and operations are handled in a correct way

Fashion & Trend Awareness

• Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers, etc
• Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions

Team & Development

• Responsible for recruitment, onboarding, performance management, upskilling & developing your team in-store
• Complete performance evaluations and succession planning to support business & team needs
• Retain and share your knowledge and skills with your team
• Collaboration, planning & teamwork with in-store Visual Merchandiser team
• Give & receive feedback with your colleagues to learn, develop & support each other
• Responsible for the teams planning & scheduling
• Regular communication to store colleagues to inform, motivate and inspire – daily, weekly meetings, etc
• Ensure all procedures, routines, and legal requirements in all areas of the store are followed
• Participate in relevant available Onboarding & introduction processes, trainings and courses relevant for your role & future development

Retail Operations/ Visual & Commercial Execution

• Secure a clean and tidy sales floor and back of house including stockroom areas
• Ensure high fashion quality, visual and commercial product presentation, with good garment care
• Secure good stock levels and provide input on allocation to Area team
• Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards and routines set internally, utilizing all tools and technology provided
• Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)
• Secure a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global and local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout store
• Updating & upkeep of BOH Areas for all colleagues (key information, health & safety, tidiness etc)
• Responsible for opening & closing of store daily

The Tax Assistant will support the Tax Lead in handling indirect tax compliance for Singapore and Malaysia. This role is responsible for helping prepare and submit tax returns, assisting with customs documentation, and contributing to projects like e-Invoicing and system updates. The Tax Assistant will also help in preparing audit responses and communicating with authorities as needed.

• Support Indirect Tax Compliance
  • Assist in the preparation, review, and submission of indirect tax returns (e.g., GST,ax) and related compliance documentation for Singapore and Malaysia.
  • Help maintain accurate records for tax exemption reporting requirements.
• Coordinate with Internal Departments
  • Collaborate with various teams, including planning, logistics, finance, and R&D, to gather necessary documentation and support indirect tax compliance.
  • Ensure alignment with customs and indirect tax regulations across departments.
• Assist in Managing Indirect Tax Risks
  • Support the Tax Lead in identifying and managing local and cross-border indirect tax risks, consulting with external advisors if needed.
  • Help resolve technical and practical tax issues by conducting initial research and assisting in risk assessments.
• Stay Updated on Tax Developments
  • Monitor new tax legislation and regulatory changes, communicating updates to the Tax Lead and relevant stakeholders.
  • Assist in interpreting new legislation and adapting practices accordingly.
• Contribute to Process Improvements
  • Identify opportunities for enhancing indirect tax-related procedures and practices.
  • Assist in implementing automation and system improvements, such as ERP configurations, related to tax compliance.
• Support for Ad-hoc Projects
  • Assist in executing ad-hoc projects related to indirect tax, such as e-Invoicing and IT system updates.
• Liaison with Authorities
  • Help prepare responses to inquiries from the Royal Malaysian Customs Department and other government bodies, ensuring accurate and timely communication.
  • Support in managing audits and providing necessary documentation for indirect tax-related inquiries.

• Manage hotel’s pre-opening operations.
• Ensure profit optimization and superior guest experience.​.
• Drive the hotel’s commercial performance.
• Create a performance-driven culture that meets the business objectives of key stakeholders: guests, employees, owners, and Accor.

The Project Manager is responsible for the end to end project management of varied projects across the manufacturing operation, managing projects from concept to commissioning within a varied manufacturing environment either in the field of process, packing or facilities and utilities.

The Project Manager supports the delivery of the key plant results, such as zero safety accidents, zero quality (losses), cost savings, efficiency improvement, 100% Customer Service Level and 100% engagement using the Manufacturing Operating System as an enabler. The Project Manager does this through agile project management and execution of varied projects across the manufacturing operation, through any of the phases from concept to handover after verification.

High personal development of some Leadership Capabilities

Responsibilities/ Key Activities:

Safety Health and Environment:

• Responsible for Safety, Health and Environment requirements and legislation implementation and ensures compliance to legal and corporate standards & policies in projects and installations executed; design and execution including LOTOTO (Lock Out Tag Out Test Out), permit to work, hazard work permits, behavioral observation systems, contractor management.
• Responsible to ensure that ergonomics and SHE – Safety, Health & Environment risks are mitigated or eliminated in projects executed.
• Managing contractors in the work area, preparing permits and reviewing risk assessments and method statements.
• Champions Safety, Health and Environment culture through role model behavior.

Quality:

• Responsible for Quality requirements and legislation implementation and ensure compliance to legal and corporate standards & policies in projects executed.
• Ensures project designs and execution include and follow Good Manufacturing Practices, Hygienic Design principles, ISO, HACCP and are in line with JDE Manufacturing Operating System Standards.
• Champions Quality culture through role model behavior.

Delivery & Cost:
Project Planning:

• Responsible for (pre-)engineering scoping, costing and capital expenditure request document preparation using the appropriate JDE project management and technical standards, processes and procedures.

Communication:

• Engaging and communicating with all relevant stakeholders and project team members through the whole lifecycle of the project to ensure that the project deliverables meets all practical requirements (maintenance, operation, training, etc).
• Giving regular updates on project progress to steering committee, team members and plant management.

Project Management & Execution:

• To manage and co-ordinate the detailed project design activities:-
• Coordinate, liaise and communicate with (int./ext.) designers, authorities (for notice, permitting and/or approval) and responsible JDE stakeholders (SSE, QA, M&R, etc.).
• Have drawings and calculations prepared (int./ext. company), as required based on project scope; for purpose of permitting, tendering, documentation etc.
• Distribute and share information to relevant project team members and stakeholders, based on project RACI communication matrix.
• Contact with suppliers, enquire quotations for equipment, installation and/or engineering services and have purchase orders created based on and in line with budget and time schedule planning.
• Prepare RFQ technical documents and follow up tender/ contract negotiation together with Procurement. Carry out Total Cost of Ownership assessment (investment v operating costs) for major CAPEX buy equipment.
• Ensure to have the Technical Project Documentation prepared (int. or by 3rd party contractor): collect, compile and share required files of the (sub-)project; participate in safety assessments/reviews, according to local standards, laws, regulation and JDE company procedures (Engineering Management and Contactors Management).
• Working with the software engineers to develop a URS – User Request Specification for the process installation and review FDS – Functional Development Specification.
• Management of orders: raising Purchase Requests, following deliveries up with the suppliers, receipting and checking invoice discrepancies.
• Planning and regular review of budget incl. updated forecast: kind and amount of purchase orders still needed to be spent to deliver the detailed, agreed scope
• Managing cost versus budget using the appropriate standards to report actual, commitment, and remaining budget spend on a weekly basis to Engineering Manager and/or Plant Finance the CAPEX spending forecast and spending phasing for budget control.

Project Close-Out:

• Start up the installation, together with the project team and suppliers and ensure full snag tracking and close out through commissioning, qualification and verification.
• Ensure relevant handover documentation is in place such as OEM manuals, training documents and risk assessments. Arrange for appropriate training and provision of training material before installation start up.

The Policy & Total Reward Manager is accountable for implementing a compelling, attractive, competing and cost-effective reward package for the associates of the company on a local level according to the guidelines as defined on Global/Central Level.

The Human Resources function acts as a facilitator for the company’s vision in building leadership capability within the company, driving a performance culture and enhancing associate engagement.

The Policy & Total Reward Manager is responsible for the payroll activities like time and attendance, administration, process and policies. The Policy & Total Reward Manager guarantees that salaries and wages are paid accurately on time and in line with the applicable legislation.

Responsibilities/ Key Activities:

• Conduct Market Analysis and Salary Survey Participation and implement market analysis to ensure internal and external equity and market competitiveness
• Roll-out and follow-up of reward programs including the development, implementation, annual review/updating of salary structures, and the annual merit process
• Ensure benefit programs are market competitive and aligned with the reward philosophy and the BU alongside with the creation and the implementation of incentive plans and Benefit Programs
• Internal professional advice and supporting the business with all aspects of remuneration and legislation
• Managing and monitoring Annual Operating Plan (AOP) / Budget for the Johor site by working closely with respective HRBPs
• Ensure that any company benefit programs, medical care, pensions, bonuses etc are managed efficiently and effectively and monitor compensation laws and regulations in order to ensure compliance
• Update payroll records by reviewing and approving changes in exemptions, insurance coverage, savings deductions, and job titles, and department/ division transfers
• Coordinating and managing the payroll process for the organization and suggests changes/upgrades as and when required
• Check and audit all payrolls to ensure legislative and awards compliance and maintains payroll guidelines by writing and updating policies and procedures
• Comply with federal, state, and local legal requirements by studying existing and new legislation alongside with enforcing adherence to requirements and advising management on needed actions
• Fully manager the insurance management and administration process
• Fully responsible on HR analytical data, dashboards or any statistical or survey data for the business from time to time
• Undertake internal/external research on best practice in HR policies and practices identifying necessary changes and recommendations
• Ensure that HR policies are maintained
• Develop systematic feedback mechanisms for evaluating policy impact and effectiveness, and mechanisms for respective policy updates and changes, considering evolving organisational goals and needs
• Provide advice on application, and where necessary interpretation, of Policies and Practices considering past practice and precedents and, if necessary, case law
• Promote consistent application of HR policies and practices throughout the organisation