Responsibilities:

• Transfer data from paper formats into computer files or database systems using keyboards, data recorders or optical scanners.
• Type in data provided directly from customers.
• Create spreadsheets with large numbers of figures without mistakes.
• Verify data by comparing it to source documents.
• Update existing data.
• Retrieve data from the database or electronic files as requested.
• Perform regular backups to ensure data preservation.
• Sort and organize paperwork after entering data to ensure it is not lost.

Requirements:

• Proven experience as data entry clerk.
• Fast typing skills; Knowledge of touch typing system is strongly preferred.
• Good knowledge of word processing tools and spreadsheets (MS Office Word, Excel etc).
• Working knowledge of office equipment and computer hardware and peripheral devices.
• Basic understanding of databases.
• Strong command of English both oral and written and customer service skills.
• Great attention to detail.

1. Able to start work immediately
2. Opportunities for enhanced learning.
3. Meal provided
4. Transport provided area Pontian
5. Medical Fee Provided

職責：

• 使用鍵盤、資料記錄器或光學掃描器將資料從紙本格式傳輸到電腦檔案或資料庫系統。
• 輸入直接由客戶提供的資料。
• 建立包含大量數字且沒有錯誤的電子表格。
• 透過將資料與來源文件進行比較來驗證資料。
• 更新現有數據。
• 根據要求從資料庫或電子文件中檢索資料。
• 執行定期備份以確保資料保存。
• 輸入資料後對文書工作進行分類和整理，以確保其不會遺失。

要求：

• 擁有豐富作為資料輸入員的經驗。
• 快速打字能力；了解盲打系統者優先。
• 熟悉文字處理工具和電子表格（MS Office Word、Excel 等）。
• 辦公設備以及電腦硬體和周邊設備的工作知識。
• 對資料庫有基本的了解。
• 良好的英語口語和書面能力以及客戶服務技能。
• 非常注重細節。

1. 能夠立即開始工作
2. 加強學習的機會。
3. 提供膳食
4. 交通提供地區 笨珍
5. 提供醫療費

Job Responsibilities of Customer Service

Team Culture

Build a customer-first culture and foundation:

Recognise our clients’ changing business needs, listen to them, and think of ways to serve them better. Bring about genuine improvements in our service level.

Team development:

Help your team grow, coach newcomers, empower people to be leaders at all levels.

Sales Order Processing (80%)

• Process and manage sales orders from the point of receiving customers’ PO request to last-mile fulfillment and invoicing, ensuring accuracy and timeliness.
• Manage order changes, cancellations, and returns in accordance with company policies and procedures.
• Comply with Company's Just-In-Time Order Processing standard - locking in Customer Purchase Order on the same business day of PO receipt. Not more than 3 credit notes per month for billing errors.

CRM & ERP Management

• Manage the company's customer relationship management (CRM) and Enterprise Resource Planning (ERP) system, ensuring data accuracy and completeness.
• Manage customer account information and maintain accurate records.
• Provide training and support to the Customer Service and Sales team on the use of the ERP and CRM system

Support Our Frontline Customer Service (20%)

• Serve as a backup for the frontline customer service team to cope with the demands.
• Build lasting customer relationships and enhance customer satisfaction through excellent service.

Perks & Benefits

• Casual dress code
• Medical insurance
• Personal leave
• Personal development opportunities

Job Description

1. Administer and execute paperwork to ensure smooth operations
2. General admin and clerical support
3. Prepare payment vouchers, Invoice and other tasks assigned from time to time
4. Coordinate & facilitate the Annual Financial Audit Process
5. Handle daily documentation and proper filing system to ensure documents are traceable in an efficient manner
6. Record expenses, and bills and file other financial documents
7. Prepare Quotation, Invoice, and Stock report.
8. Compile payment listing
9. Responsible for supporting company day-to-day administration and office support to colleagues and management
10. To manage all administrative & operation tasks which include documentation, filing, letter correspondences, arranging for courier services, etc
11. Responsible for supporting accounts and human resources-related matters.
12. Any ad hoc task assigned by a superior
13. To succeed in this role, we will need you to have: 
14. Candidate must possess at least CAT/Diploma/Advanced/Higher/Graduate Diploma in Finance/Accountancy/Banking or equivalent.
15. Computer literacy in Microsoft Office (Excel, Word, PowerPoint)
16. Good communication skills
17. Able to meet deadlines, able to multi-task, and capacity to work independently.
18. Positive working attitude
19. At least 2 years of working experience in the related field
20. Priority will be given to immediate availability.

Education level required:

Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree

Advantages of working with us:

1. Salary/Compensation
2. Work-Life Balance
3. Career/Development Opportunities

客服崗位職責

團隊文化

建立客戶至上的文化與基礎：

認識客戶不斷變化的業務需求，傾聽他們的意見，並想辦法更好地為他們服務。真正提高我們的服務水準。

團隊發展：

幫助您的團隊成長、指導新人、讓人們成為各級領導者。

銷售訂單處理 (80%)

• 從接收客戶的 PO 請求到最後一英里的履行和開立發票，處理和管理銷售訂單，確保準確性和及時性。
• 根據公司政策和程序管理訂單變更、取消和退貨。
• 遵守公司的即時訂單處理標準 - 在收到採購訂單的同一工作日鎖定客戶採購訂單。每月因帳單錯誤而發出的貸方票據不得超過 3 張。

客戶關係管理與企業資源規劃管理

• 管理公司的客戶關係管理（CRM）和企業資源規劃（ERP）系統，確保資料的準確性和完整性。
• 管理客戶帳戶資訊並維護準確的記錄。
• 為客戶服務和銷售團隊提供有關 ERP 和 CRM 系統使用的培訓和支持

支援我們的第一線客戶服務 (20%)

• 作為前線客服團隊的後備，因應需求。
• 透過卓越的服務建立持久的客戶關係並提高客戶滿意度。

津貼和福利

• 休閒著裝要求
• 醫療保險
• 事假
• 個人發展機會

職務說明：行政助理實習生

主要職責：

一般行政支援：

o 協助維持辦公室組織和清潔。

o 管理辦公用品，包括庫存檢查和下訂單。

o 協助歸檔、影印和掃描文件。

o 以專業的方式接聽和轉接電話和電子郵件。

o 迎接並協助訪客，確保獲得正面的體驗。

o 安排約會、會議並維護行事曆。

o 準備和編輯報告、簡報和信件。

o 使用人員、財務和其他資料更新記錄和資料庫。

o 協助規劃和組織公司活動、會議和活動。

o 協助協調後勤工作，包括場地、材料和餐飲安排。

o 提供人力資源部門行政協助

o 協助研究、彙編資料和準備報告文件。

o 參與並支援主管指派的任何臨時專案或任務。

要求：

• 目前正在攻讀工商管理、辦公室管理或相關領域的文憑或學位。

• 熟練使用Microsoft Office（Word、Excel、PowerPoint）。

• 較強的口頭和書面溝通能力。

• 優秀的組織能力和對細節的關注。

• 獨立工作和團隊合作的能力。

• 專業的態度和外表。

津貼和福利

• 員工股權
• 醫療保險
• 事假
• 開放文化
• 個人發展機會

Job Scope:

1. Fully in-charge and monitor foreign workers, accommodation and hostel affairs.

2. Handle and prepare documents

3. Support in the handling of disciplinary, complaints, grievance and compliance issues for employees based on the Company's policies and rules.

4. Any other tasks given by Superior

Requirements:

1. Candidate must possess at least SPM/Diploma or equivalent.

2. At least 2 Year(s) of working experience in the related field is required for this position.

3. Required languages(s) : Bahasa Malaysia & English

4. Female

5. Able to work under minimum supervision or independently.

6. Full time position only

7. Computer literate and good reporting skills

8. Own Transport

Perks & Benefits

• Allowance (transportation, etc.)
• EPF, Socso and EIS
• Annual leave, medical leave
• 5 days work

工作範圍：

1.全面負責監督外籍人員、住宿、宿舍事務。

2. 處理並準備文件

3. 根據公司政策和規則，支持處理員工的紀律、投訴、申訴和合規問題。

4. 上級交辦的其他任務

要求：

1. 候選人必須至少擁有SPM/文憑或同等學歷。

2. 該職位需要至少2年相關領域的工作經驗。

3. 所需語言：馬來語和英語

4. 女

5. 能夠在最低限度的監督下或獨立工作。

6.限全職職位

7. 具備電腦操作能力及良好的報告能力

8. 自備交通工具

津貼和福利

• 津貼（交通等）
• EPF、Socso 和 EIS
• 年假、病假
• 5天工作

Job Brief:

Performs a variety of clerical tasks and administrative duties such as document processing, record keeping, report compilation, stock inventory and other office support services as directed by Superior.

Job Responsibilities:

• Responsible for administrative procedures associated with recording and collating records for preparation of invoicing, delivery orders and other documents in connection with sales, service and deliveries.
• Maintaining stock/consumables goods control, inventory, stock movement, issues stock and makes requisitions for replacement.
• Handles routine accounting procedures and keeps records of transactions, banking transactions, receipts and statements, Debtors Ageing and collection. Prepares statements and reminder letters.
• Answering and recording daily service complaint calls for further distribution to technical staff.
• Compiles reports for information of management.
• Monitor, prepares Service Agreements and contracts and handles documents processing in relation to meter reading.
• Responsible for updating, keeping records of all documents under the scope of the Company's ISO 9001:2000.
• Deals with telephone enquiries, take messages, receives clients, ascertains their requests and directs them accordingly.
• Handles incoming and outgoing mail, sorting and distribution.
• General administration functions in the areas of daily office operations, stationery supplies etc.
• Perform other related duties as and when directed by superior.

Job Requirements:

• Candidate should possess a Diploma / Advanced Diploma or equivalent .in Business Studies / Administration / Management / Finance & Accounting.
• Required language(s): English, Bahasa Malaysia.
• Preferably at least 1 year of related working experience or Finance & Accounting background.
• Preferably Non-Executive specializing in Administrative / Clerical or equivalent.

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss further!