工作職責：

• 協助準備全套帳目、每月財務和管理報告；
• 處理與應收帳款、應付帳款和總帳相關的資料輸入和日常會計功能。
• 協助每月現金流量預測。
• 根據強制性要求協助準備年度審計和公司稅。
• 執行管理階層不時指派的其他相關工作。

職位要求：

• 至少擁有 LCCI/會計文憑或相關資格。
• 至少3年類似職位的工作經驗。
• 能夠處理全套帳戶是一個額外的優勢。
• 具備電腦知識和良好的溝通能力。
• 良好的人際溝通能力，能夠與各個層級的人進行良好的溝通。
• 有組織、一絲不苟，能夠在最少的監督下獨立工作。
• 具有決定工作優先順序並按時完成任務的能力。

津貼和福利

• 開放文化
• 附近的公共交通
• 定期團隊活動
• 個人發展機會
• 年度加薪和績效獎金
• 意外險承保範圍
• 停車補助

職責

• 為部門主管解決日常問題/挑戰提供指導/支持
• 調查並解決代理商和企業客戶的任何投訴
• 確保帳目報表和利潤佣金報表準確並及時產生和分發
• 向 MO 提供帶有 CCD 評論和行動計劃的債務人賬齡報告
• 確保適當的跟進，以確保維護是最新的，並及時維護中介帳戶以進行對帳、批准付款和日記賬
• 確保所有帳戶在符合信用控制政策的期限內收款
• 參與與信用控制和保費收取監控相關的項目，例如汽車佣金項目、保費保修
• 負責向代理商支付佣金，並根據信用控制政策在規定的時間內按照分行人員的要求辦理退款

要求：

• 有會計助理或會計文員經驗。
• 具備基本簿記程序的良好知識。
• 熟悉會計準則、稅法和填寫程序。
• 出色的數學技能和發現數字錯誤的能力。
• MS Excel 的高級等級和會計軟體的良好知識。
• 組織和多任務技能。
• 能夠處理敏感、機密資訊。

津貼和福利

• 員工股權
• 開放文化
• 個人發展機會
• 5天工作
• 年度獎金及加薪
• 出勤津貼
• 公司提供停車場

職責

• 準備並確保準確、及時地報告月度、季度和年度合併財務和管理報告，包括監管報告；
• 監督和分配任務，以持續改善財務和管理報告流程；
• 確保遵守法定監管要求和適用的會計準則；
• 為集團提供額外的財務會計支援和分析；
• 協助編製集團年度預算、現金流量管理及成本控制；
• 建立、檢討並持續改善本集團風險管理和內部控制系統的充分性和有效性；
• 指導團隊成員，提供指導以實現他們的關鍵績效指標；
• 制定和完善標準作業程序，以識別隱藏風險或違規行為；
• 就相關事宜與外部各方（即審計師、公司秘書、稅務代理人、銀行家、律師和地方當局）聯絡；
• 承接臨時項目

要求

• 會計/金融學士學位或認可會計組織的專業認證。
• 至少 6-8 年相關經驗，包括在東南亞或更廣泛的亞洲地區的區域經驗，和/或上市公司的經驗，並至少有 2-3 年的管理職位。
• 深入了解會計準則、集團合併和稅務，最好是一些外部審計背景。
• 強大的分析、溝通和領導能力，具有與團隊成員實際合作的能力。
• 熟練英語書面和口語

1. 免費停車：告別停車壓力，享受專為您提供的免費停車位，就在我們家門口！
2. 休閒裝：這裡不需要悶熱的西裝！每天穿著舒適。 （如果您有約會或會見客戶，請務必穿著得體，給人留下深刻印象！）
3. 自動販賣機和咖啡機：想吃零食還是喝點咖啡？我們的自動販賣機和咖啡機隨時準備好讓您保持活力和快樂！
4. 商店信用：喜歡我們的產品嗎？好消息 - 您將獲得商店積分來犒賞自己最愛的商品！
5. 開放文化：加入一個重視透明度、協作和開放溝通的團隊—您的聲音很重要！
6. 醫療保險：您的健康對我們很重要，我們提供醫療保險以確保您得到保障！
7. 個人發展機會：我們相信持續學習和成長—利用機會發展您的技能並推進您的職業生涯！

職責：

• 透過卓越的銷售服務確保高水準的客戶滿意度。
• 保持出色的商店狀況和視覺行銷標準。
• 保持商店庫存充足。
• 確定客戶的需求和願望。
• 推薦並展示符合顧客需求的商品。
• 歡迎並問候顧客。
• 管理銷售點流程。
• 積極參與新貨的接收。
• 隨時了解最新的產品資訊。
• 準確描述產品的特點和優點。
• 遵守所有公司政策和程序。

要求：

• 擁有豐富的零售銷售工作經驗。
• 很好地理解銷售原則和客戶服務實踐。
• 超額完成銷售配額的記錄。
• 較強的溝通和人際交往能力。
• 客戶服務重點。
• 個性友善、樂於助人、自信、迷人。
• 基本的管理技能。
• 最低 SPM/O 水準或同等水準。

津貼和福利

• 附近的公共交通
• 中心位置
• 事假
• 個人發展機會
• 期轉現 (EFP) 與社會保險 (SOCSO)

職責：

• 依照會計原則管理全套帳戶。
• 財務預測和風險分析。
• 現金流管理和稅收。
• 審計財務交易和記錄會計控製程序。
• 跟上金融政策、法規和立法。
• 不時分配的任何其他相關職責。

要求：

• 信用控制與小額現金管理經驗
• 深厚的財務和會計背景
• 優秀的溝通能力
• 注重細節和強大的組織能力
• 熟練使用 MS Excel 和會計軟體
• 在團隊中有效工作的能力
• 會計或金融相關文憑或學位

津貼和福利

• 員工股權
• 佣金和獎金
• 附近的公共交通
• 中心位置
• 彈性的工作時間
• 休閒著裝要求
• 免費小吃/歡樂時光
• 定期團隊活動
• 醫療保險
• 事假
• 休假
• 開放文化
• 個人發展機會
• 有薪培訓和發展
• 遠距工作彈性

Job Description:

• Entering and uploading transaction reports and invoices into company databases
• Sorting, coding, matching and filing invoices, expense reports and complete and incomplete transactions
• Organizing and maintaining creditor and vendor files and corresponding with vendors and creditors
• Preparing and processing electronic payments, transfers and financial transactions
• Processing incoming payments and accounts and ensuring compliance with financial regulations and procedures
• Evaluating reports and verifying discrepancies to resolve client billing issues and to finalize client payments
• Maintaining accurate records and providing documentation for auditing and tax reporting purposes
• Perform bank reconciliation and payment records verification
• Perform supplier reconciliation
• Perform various reconciliation for amount received or invoice/PO/DO before requesting for payment
• Prepare weekly reports on accounts receivable, aging and unbilled amount
• Prepare weekly reports for payable amount, budget (to manage liquidity) and operating expenses
• Resolve any discrepancies and ensure all clear
• Follow up with the collections from relevant parties
• Perform other ad-hoc tasks assigned

Job Requirement:

• Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in Finance/Accountancy or equivalent from a recognized institution
• At least 1 years of relevant working experience. Experience in property development industry is an added advantage
• Detailed with excellent problem-solving skills, proactive and able to meet tight deadline.
• Knowledge in IFCA.net and SQL system will be an added advantage
• Well verse in Microsoft Office software
• Possess good analytical skills, meticulous, positive working attitude, committed, good interpersonal skills and follow up skills.
• Ability to build good relationship internally and externally

Scope of Responsibilities

1. Accounts and Financial Reports, Fixed Assets, Budget, Policies and Procedures, Audit and etc.
2. Ensure compliance with regulations, related to the Environmental Quality Act, Safety and Health Act, and management system standards, while ensuring that the QESH achieves its intended results by incorporating a process approach, risk-based thinking, and implementing improvements to enhance performance.

Key Task

1. Accounts and Financial Reports

• To maintain full sets of accounts in compliance to generally accepted accounting standards.
• Ensure completeness, timeliness and accuracy of financial statements and management reports and etc.
• Check and review chart of accounts, coding and proper entries of data.
• Assist in drafting, adherence, revision and update of policies and procedures for Group Finance.

2. Fixed Assets

• Ensure timely update of fixed assets register and completeness of fixed assets records.
• Ensure correctness and appropriateness of depreciation policies and computation.
• Periodic fixed assets physical count, review existence of assets and internal controls to ensure proper safeguards of assets.
• Identify and remind internal control to safeguard assets.

3. Budget

• Monitoring of actual result and capital expenditure requisitions against budget.
• Assist in preparation, checking, revision and compilation of budget.
• Prepare other ad-hoc analysis or projections as required by immediate superior/HOD.

4. Audit

• Ensure timely preparation of year end accounts for audit.
• Co-ordinate on audit schedules, debtors / creditors circulation and etc.
• Preparation of schedules and other liaisons with auditors.

5. Policy, Process and Procedures

• Ensure compliance to existing policy and procedures as well as Quality Standards.
• Actively review and identify process bottleneck and recommend for improvement including automation of processes
• Lead in inter-department liaisons in developing process and procedures and documentation of those policies and procedures.

6. To act as additional back up for CIT.

7. To act as relief for other executives or subordinates’ work.

8. Undertake other duties as directed by the Head of Group Finance.

Job Requirements

• Qualification :          Diploma in Accountancy or equivalent.
• Experience   :          Minimum 3 years related working experience.
• Specific skills/ abilities   :          

 i)  Leadership, supervisory and communication skills

ii)  Effective planning and tasks and time management skill

iii) Report writing and multi-tasking

iv) Computer (Advance Excel, Words and Powerpoint)

• Personal qualities         :           

i)  Leadership, positive attitude and honesty

ii) Initiative and committed to work

iii) Ability to work independently as well as in a team

iv) Effective and efficient worker

v) Ability to work under pressure

Job Level     :   Non-Executive 

• Serving mainly to the needs of the Group CEO whilst direct reporting to the CEO Office Manager.
• Manage the Group CEO's complex schedule, including coordinating meetings, travel arrangements and event planning.
• Act as the primary point of contact for internal and external stakeholders, effectively managing inquiries and requests.
• Build and maintain strong relationships with internal and external stakeholders, including senior executives, clients and partners.
• Prepare and review documentation, such as correspondence, reports and presentations.
• Conduct research and prepare materials for meetings, presentations and decision-making processes.
• Assist the Group CEO at meetings, e.g. taking minutes and preparing refreshments as needed.
• Handle travel arrangements for the Group CEO such as such as flights, accommodation and ground transportation.
• Manage travel and expense reimbursements.
• Maintain accurate records and files.
• Involving and assisting in the day-to-day operations of the CEO Office by supporting the administrative works.
• Any other tasks as may be required by the Group CEO and the CEO Office Manager.
• Ensure at all times strict confidentiality of the job function and information that is confidential in nature.

• At least 1 year of experience as a Personal Assistant to a senior executive.
• Comprehensive understanding of office management systems and applications.
• Exceptional planning and time management skills.
• Excellent verbal and written communication skills.
• Discretion and confidentiality.
• A qualification as a PA is advantageous.

• Provide general administrative support to the team, including but not limited to managing calendars, coordinating meetings, and handling correspondence.
• Conduct and maintain digital marketing activities via social media platforms such as Facebook, Instagram and LinkedIn. 
• Initiate sales plans and strategies with clients and stakeholders
• Assist in organizing and maintaining company records, documents, and files.
• Conduct research and gather information to support decision-making processes.
• Analyze data and prepare reports or presentations as required.
• Assist in the preparation and execution of company events or meetings.
• Collaborate with team members to ensure smooth operations and efficient workflow.
• Respond to inquiries and provide assistance to internal and external stakeholders.
• Maintain confidentiality and handle sensitive information with professionalism.
• Stay updated on industry trends and best practices in business administration.

To take responsibility as part of the goods flow team for the completion of the replenishment process in the most efficient, commercial and safe way possible before the store opens. In addition, secure the goods flow operations necessary for preparing/picking orders for customers.

• Contribute to the highest goods availability for customers by the correct and on-time execution of the store goods flow tasks.
• Perform effectively the store goods flow operation and administrative tasks.
• Work according to inventory and administrative guidelines to maintain the data integrity of the inventory in order to maximise product availability for customers.
• Commit to all IKEA health, safety and security rules and requirements, and actively help colleagues to prevent any incidents involving co-workers, customers, equipment and building.
• Contribute to optimised goods flow operations in the store.
• Be available to support colleagues in the department and other areas of the store when required.

• Coordinate and manage all tenant fit-out and reinstatement between internal and external parties.
• Monitor and review submission of tenant design for full compliance with IPC Shopping Centre’s standard on design guideline, local legislation requirement and Ikano risk requirement, while adhering to fit-out schedule.
• Close liaison with leasing and facilities management on new tenant as well as tenant’s change request.
• Review and manage continuous improvement with respect to Standard Operating Procedure (SOP) i.e. Fit-Out Manual, relevant forms / checklist.
• Incumbent is to be fully accountable on all aspects of tenants’ fit-out works (from receiving of update from leasing, design submission until renovation work at site) while adhering to accomplishing within the stipulated challenging timeline.
• Responsible for fit-out gap finding and remedy closure amid pre-opening inspection.
• Sourcing of quotation, preparation of purchase order and invoice submission to Finance for ad-hoc works which are related to landlord provision.
• To keep up-to-date filing of fit-out related matters.
• Handling of contractor work permit approval, documentation and filing.
• Key person representative of the company on fit-out related matters between the company and the tenant.
• Other ad-hoc assignment as required.

• Perform day-to-day Helpdesk responsibilities including responding IT requests, Troubleshooting, and new joiner On-Boarding
• Manage and maintain all IT Infrastructure such as Hardware, Software and Network
• Responsible for new equipment or product of IT system set-up and performing preventive maintenance and calibration (including project implementation and coordination)
• Basic network/server setup and troubleshooting
• Support on Installation, Maintenance, Troubleshoot on Hardware, Software, Network, Server and Printers
• Maintained IT Hardware, Software audit and IT Hardware disposal records
• Provide user guidelines to frequently problem occurred.
• May required standby support after office hours during system maintenance.
• Any other hoc task assigned by the Superior / Head of Department

Additional Exposure as added advantage:

• Knowledge of Basic IT Infrastructure (PC/Notebook, printers, and peripherals).
• Knowledge of the principles of client/server applications
• Knowledge of the Office applications and relevant product components.
• Knowledge of User administration, Active Directory, and Monitoring tools.
• Knowledge of Data Security concepts.
• Customer-centric and service mindset.

• Provide general administrative support to the team, including but not limited to managing calendars, coordinating meetings, and handling correspondence.
• Conduct and maintain digital marketing activities via social media platforms such as Facebook, Instagram and LinkedIn. 
• Initiate sales plans and strategies with clients and stakeholders
• Assist in organizing and maintaining company records, documents, and files.
• Conduct research and gather information to support decision-making processes.
• Analyze data and prepare reports or presentations as required.
• Assist in the preparation and execution of company events or meetings.
• Collaborate with team members to ensure smooth operations and efficient workflow.
• Respond to inquiries and provide assistance to internal and external stakeholders.
• Maintain confidentiality and handle sensitive information with professionalism.
• Stay updated on industry trends and best practices in business administration.

Job Summary :

Monitoring and following up with all necessary actions to ensure accurate and timely Reporting of Accounts Receivables KPI for all branches. This shall include unified activities towards meeting the individual and group TARGETS for achieving of set KPIs.

Job Descriptions :

• Organizing, coordinating, monitoring, and controlling of total company accounts receivables management and credit control activities.
• Overseeing and supervising credit control team’s performance in meeting AR Target KPIs.
• Overseeing and supervising accurate preparation, processing, checking and sending of Reminder Letters for overdue accounts including preparation of Schedules and Summary reports.
• Overseeing and supervising branch support services and credit control activities nationwide.
• Overseeing and Supervising Help Desk and customer relationship support functions.
• Handling internal/external Customer enquiries and complaints.
• Timely submission of payment allocation to AR team.
• Overseeing, supervising and coordinating credit control process changes and document control for ISO QMS compliance.
• Perform other relevant functions in credit control as and when necessary.

Job Requirement:

• Candidate should possess a Diploma / Advanced Diploma or equivalent in Finance / Accountancy / Banking
• Preferably at least 1 year of related working experience.
• Preferably Intern specializing in Finance / Banking / Insurance or equivalent.
• Good communication skills in English,Malay,Chinese,Mandarin language for both spoken and written
• 1 positions available

Job Title: Administrative Support to Group VP (Mandarin Speaker Preferred)

Job Overview: We are seeking an organized and proactive Administrative Support professional to assist the Group VP with daily operations, project management, and communications. This role involves coordinating schedules, managing travel logistics, and facilitating meetings and events. Proficiency in Mandarin is a strong advantage, as the role may involve interactions in Mandarin-speaking environments.

Key Responsibilities:

Administrative Support:

• Oversee and coordinate the Group VP’s calendar.
• Schedule appointments and manage travel arrangements.
• Ensure efficient handling of all scheduling and logistical needs.

Communication Management:

• Draft, review, and manage correspondence, including emails, reports, and presentations.
• Serve as a key point of contact for internal and external communications.

Meeting and Event Coordination:

• Organize and facilitate meetings, prepare agendas, and record minutes.
• Track action items and manage logistics for events, conferences, and high-profile gatherings.

Travel Management:

• Plan and coordinate complex travel itineraries, including flights, accommodations, and ground transportation.
• Provide detailed travel plans and manage all related arrangements.

Project Support:

• Assist with special projects by conducting research, analyzing data, and monitoring progress.
• Support various initiatives led by the Group VP.

Education:

• Bachelor’s degree or equivalent experience in a relevant field preferred.
• Fresh graduates with a strong academic background and relevant internships are welcome to apply.

Experience:

• Minimum of 1-2 years of experience in an administrative role preferred but not required.
• Relevant internships or academic projects will be considered for fresh graduates.

Skills:

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software.
• Excellent organizational, communication, and multitasking abilities.
• Language Requirements: Fluent in Bahasa Malaysia and English; proficiency in Mandarin is strongly preferred.

Attributes:

• Professionalism, discretion, strong problem-solving skills, and adaptability to a fast-paced environment.

• Provide general administrative support to the team, including but not limited to managing calendars, coordinating meetings, and handling correspondence.
• Conduct and maintain digital marketing activities via social media platforms such as Facebook, Instagram and LinkedIn. 
• Initiate sales plans and strategies with clients and stakeholders
• Assist in organizing and maintaining company records, documents, and files.
• Conduct research and gather information to support decision-making processes.
• Analyze data and prepare reports or presentations as required.
• Assist in the preparation and execution of company events or meetings.
• Collaborate with team members to ensure smooth operations and efficient workflow.
• Respond to inquiries and provide assistance to internal and external stakeholders.
• Maintain confidentiality and handle sensitive information with professionalism.
• Stay updated on industry trends and best practices in business administration.

• Provide general administrative support to the team, including but not limited to managing calendars, coordinating meetings, and handling correspondence.
• Conduct and maintain digital marketing activities via social media platforms such as Facebook, Instagram and LinkedIn. 
• Initiate sales plans and strategies with clients and stakeholders
• Assist in organizing and maintaining company records, documents, and files.
• Conduct research and gather information to support decision-making processes.
• Analyze data and prepare reports or presentations as required.
• Assist in the preparation and execution of company events or meetings.
• Collaborate with team members to ensure smooth operations and efficient workflow.
• Respond to inquiries and provide assistance to internal and external stakeholders.
• Maintain confidentiality and handle sensitive information with professionalism.
• Stay updated on industry trends and best practices in business administration.

• Provide general administrative support to the team, including but not limited to managing calendars, coordinating meetings, and handling correspondence.
• Conduct and maintain digital marketing activities via social media platforms such as Facebook, Instagram and LinkedIn. 
• Initiate sales plans and strategies with clients and stakeholders
• Assist in organizing and maintaining company records, documents, and files.
• Conduct research and gather information to support decision-making processes.
• Analyze data and prepare reports or presentations as required.
• Assist in the preparation and execution of company events or meetings.
• Collaborate with team members to ensure smooth operations and efficient workflow.
• Respond to inquiries and provide assistance to internal and external stakeholders.
• Maintain confidentiality and handle sensitive information with professionalism.
• Stay updated on industry trends and best practices in business administration.

• Provide general administrative support to the team, including but not limited to managing calendars, coordinating meetings, and handling correspondence.
• Conduct and maintain digital marketing activities via social media platforms such as Facebook, Instagram and LinkedIn. 
• Initiate sales plans and strategies with clients and stakeholders
• Assist in organizing and maintaining company records, documents, and files.
• Conduct research and gather information to support decision-making processes.
• Analyze data and prepare reports or presentations as required.
• Assist in the preparation and execution of company events or meetings.
• Collaborate with team members to ensure smooth operations and efficient workflow.
• Respond to inquiries and provide assistance to internal and external stakeholders.
• Maintain confidentiality and handle sensitive information with professionalism.
• Stay updated on industry trends and best practices in business administration.

Purpose of the Job:

Together with your manager and colleagues you work to support in your area in order to fulfil and optimise the recovery operations. You strive towards making a positive experience for our customers, so they will return and shop with us again over time. 

Job Responsibilities:

• You re-pack products meant for Back-To-Stock (BTS).
• You assemble products for store themes in the store.
• You handle quality claims of quality issues furniture.
• You scrap quality claim furniture following strictly the procedures.
• You sell As-Is furniture and serve customers in As-Is shop.
• You print and stick As-Is price tags on the furniture for sale in As-Is shop.
• You carry out some IT data entry works documenting the returned products into appropriate bins.
• You maintain a clean, tidy, organised work area and keep tools/equipment in good conditions throughout the day and also prepare it in readiness for the next day’s business.
• You support the handling and administration of returned and transferred products with the objective being to minimise loss and maximise profit.
• You work within the store to ensure that internal damages are minimised and the Recovery department supported.
• You work closely with your manager and colleagues to ensure everyone understands and contributes to the process with focus on prevention, revenue and sustainability.
• You always contribute to environmental, health and safety performance in my store and work towards securing compliance with the group risk manual in the recovery operations areas.
• You strive to minimise the financial loss of damaged in the store and try to maximise the financial recovery by repacking and moving goods back to stock or assemble, price and sell goods in the As-Is shop.

• Responsible in developing and reviewing the annual compensation review process which include job evaluation, salary and benefits market competitiveness benchmarking, merit increase recommendations and all other policies and guidelines related to total compensation and benefits.
• Active involvement and lead in the role out of country or worldwide compensation programs or deployment of Corporate Rewarding/Compensation strategies.
• Collaborate with internal stakeholders such as HR Business partners and Location HR, Business division leader, Senior management in designing and implementing the annual compensation and benefits plan that aligned with business objectives.
• Conduct robust market research and analysis to benchmark compensation levels, benefits, and incentive structures against industry standards and competitors for local and international compensation schemes.
• Monitor market trends and legislative changes related to compensation and benefits, providing recommendations and guidance, and ensuring compliance with local and global regulations.
• Exchange with external networking groups and rewards consultants to keep abreast of latest compensation practices and trends.
• Drive the communication, competencies and knowledge management of compensation and benefits program and its applications, ensuring users have a clear understanding of the total rewards offerings available to them.

• Provide general administrative support to the team, including but not limited to managing calendars, coordinating meetings, and handling correspondence.
• Conduct and maintain digital marketing activities via social media platforms such as Facebook, Instagram and LinkedIn. 
• Initiate sales plans and strategies with clients and stakeholders
• Assist in organizing and maintaining company records, documents, and files.
• Conduct research and gather information to support decision-making processes.
• Analyze data and prepare reports or presentations as required.
• Assist in the preparation and execution of company events or meetings.
• Collaborate with team members to ensure smooth operations and efficient workflow.
• Respond to inquiries and provide assistance to internal and external stakeholders.
• Maintain confidentiality and handle sensitive information with professionalism.
• Stay updated on industry trends and best practices in business administration.

Your contribution to something big!

This role supports the Country Process Owner (CPO) in standardizing the Operations Bill to Cash (OBC) processes for Robert Bosch Malaysia. Key responsibilities include:

1. Process Standardization: Align local OBC instructions with country-specific guidelines.
2. Customer Support: Address inquiries related to payments, invoices, and billing while guiding internal teams on processes.
3. Monthly Tasks: Prepare Debtor Ageing reports, update bank transactions, and assist with month-end closing.
4. Yearly Responsibilities: Coordinate credit limit revisions, monitor dunning indicators, and liaise with auditors.
5. Debt Management: Develop payment plans for customers, review legal documents for collections, and manage settlements.
6. Project Coordination: Engage in OBC testing, project rollouts, and handle stakeholder inquiries.
7. Additional Duties: Verify key figures, act as an IT partner, and complete other assigned tasks.

• Provide general administrative support to the team, including but not limited to managing calendars, coordinating meetings, and handling correspondence.
• Conduct and maintain digital marketing activities via social media platforms such as Facebook, Instagram and LinkedIn. 
• Initiate sales plans and strategies with clients and stakeholders
• Assist in organizing and maintaining company records, documents, and files.
• Conduct research and gather information to support decision-making processes.
• Analyze data and prepare reports or presentations as required.
• Assist in the preparation and execution of company events or meetings.
• Collaborate with team members to ensure smooth operations and efficient workflow.
• Respond to inquiries and provide assistance to internal and external stakeholders.
• Maintain confidentiality and handle sensitive information with professionalism.
• Stay updated on industry trends and best practices in business administration.

The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each bringing our community a unique member experience. We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for businesses.

Our mission is to inspire meaningful connections by building a second home where members become friends, and ideas become reality.

We are looking for an entrepreneurial, ambitious, outgoing and personable Assistant Community Manager whose values align with our TEAM; standing for Together, Extra-mile, Accountable and Mindful. The Assistant Community Manager works closely with the Community Manager, Area Manager, Assistant Country Manager, and Country Manager (depending on the structure of your location and country) to ensure the smooth running of the day-to-day business and facilities. The core focus is to deliver and develop an unrivalled member experience by driving community events, creating partnerships and building lasting relationships with members. They are the go-to-person for sales-related activities for their space, working alongside managers to ensure financial goals and targets are met.

Goals and Objectives

• Creation of a collaborative environment amongst members through events and personal introductions. Target to achieve and maintain 100% occupancy by achieving sales goals and managing churn.
• Ensuring that the venue is fully operational and that processes are running smoothly.
• Drive growth and promotion of the Company’s service offerings.
• Maintenance of company standards and expectations.
• Management of venue KPI’s
• Oversee all daily operations of your location (front desk services, event planning, social media marketing of the space, basic finance handling, etc).
• Create and oversee a well-connected community through internal and external events, networking and a personable attitude.
• Manage finance-related tasks, such as invoices, purchases, bills, and petty cash.
• Oversee and compile all weekly and month end reports accurately and timely for submission.
• Communicate with the property landlord and collaborate with CG headquarter departments to accomplish objectives in all aspects of the business.
• Train, guide and support current and new team members.

KEY RESULT AREAS / RESPONSIBILITIES

Member Experience and Community

• Manage all venue operations and communicate with market support to ensure highest level of member satisfaction.
• Develop community initiatives designed to create connections between members, such as member introductions, events and social media engagement
• Solve member-related issues to ensure a cohesive community and manage member expectations. Meet with members to resolve issues, process member terminations and other issues of complexity.
• Proactively gather data on members’ business objectives and identify both the Company and member services that could help members achieve their objectives.
• Design and implement rules, guidelines and best practices for the community to optimize member experience.
• Recommend best practices, including but not limited to community management, sales, events, training, and member experience on a company-wide level.
• Resolve member complaints regarding other members through neutral fact investigation and process termination of membership when warranted.
• It is the responsibility of all CMs to manage their respective members payments, and to work with Accounts department to make sure all members pay in a timely manner.
• Renewals also fall under the responsibility of the CM.

Business Development, Retention and Sales

• Work with the Country Manager to ensure the business reaches 100% occupancy rate
• Identify promising deals with potential members and ensure that your team provides informative, high-quality tours to drive membership sales
• Notify, manage and work alongside internal teams to ensure a high retention rate of current members
• Develop strategies to drive sales, increase revenue and interest for your location
• Ensure that all enquiries are followed up on, and that negotiations and sales closures are taking place
• Manage and maintain relationships with vendors and landlords.
• Creative and constantly think outside the box to find solutions to meet growing sales targets

Finance and Administration

• Obtain and analyse P&L reports, and conduct variance analysis when required
• Prepare weekly reports and share with relevant stakeholders
• Prepare monthly invoices by working collaboratively with the Finance Team

Building Operations and Management

• Work closely with Community Officers, manage move-ins and move-outs; ensuring that all new members are fully prepared, and transitions run smoothly
• Manage all operations and maintenance of the space to ensure a consistently high-quality experience for members
• Ensure all building receipts and documents are up-to-date and documented, providing internal teams with weekly and monthly reports as needed
• Identify and resolve issues presented, i.e. insufficient cleaning staff, repeating IT-related failures, malfunctioning conference room equipment, etc.
• Know and be able to implement member safety plans, i.e. fire and emergency plans.

Team Management & Development

• Manage, inspire, support and guide your team to reach sales goals and execute on their objectives as an individual and a team.
• Review daily reports and work with team to finalize weekly and monthly reports that outline community and sales progress.
• Identify knowledge gaps, and train and/or arrange training with HR when necessary
• Provide learning and development opportunities and make recommendations to promote the best-performing Community Officers and/or Community Assistant Managers.
• Hold weekly team meetings to delegate, recognise achievements, encourage, and keep the team up-to-date with any process changes

Stakeholder Management

To manage the stakeholders and reconcile their respective targets, with the ultimate aim of achieving the desired yearly budgets.

To provide the set monthly and quarterly report templates in accordance to the set success factors as outlined yearly.

• Two years experience in a customer-facing position, ideally within sales and events
• Personable with strong verbal and written communication
• Exceptionally organised with the ability to multitask
• Thrives under pressure and solution-oriented
• University Degree is an advantage - Proficient in basic computer skills
• Good business acumen
• Prior experience in coworking, real estate, or startup business would be an advantage
• Fluent in English

• Competitive salary reflective of your growth
• Variety of discounts across our growing industry partners
• A comprehensive training academy to support your growth and longevity with us
• Education allowance to support external training
• A fun, dynamic working environment, working with a diverse, world-class team
• Regular team and community events based on our four event pillars; Business, Community-building, Entertainment and Wellness
• An extra day of leave to celebrate your birthday
• An annual dedicated day to volunteer at a charity of your choice
• Two days Flexcation a year, used to extend your time away by working in any of The Flexi Group locations

WE ARE AN EQUAL-OPPORTUNITY EMPLOYER

We are committed to creating an inclusive, respectful environment that embraces individuality and talents. All appointments and promotions are made on the basis of performance and ability. We are committed to the continued development of our teams' personal skills and business acumen. All team members will be treated fairly and unbiasedly and given every encouragement to reach their potential.